Joann Fabrics-Bad Return Policy
MARLTON, NEW JERSEY -- On 4/25 I purchased a couple of yarns from JoAnn Marlton NJ store and wanted to return them yesterday 6/5 within 90 days from the purchase. Their return policy without receipt sucks. Basically it is not ... read full review18 Replies - Latest reply on 02/28/2014
CHATTANOOGA, TENNESSEE -- I have worked for the Joann Fabrics store for 3 months and for the most part I have enjoyed learning all the crafts that Joann has to offer. There needs to be protocall and how an employer talks to other ... read full review5 Replies - Latest reply on 08/23/2012
Ripped off by Joann Fabrics
Watch out for Joann Fabrics no receipt policy or them in general. They say they have a no receipt policy. They reduce your refund amount give you a receipt then keep both your money and merchandise saying ... read full review10 Replies - Latest reply on 08/17/2012
Horrible Management-madison, wi
MADISON, WISCONSIN -- I have had it with my local Joann's store. I sew for a living, and do shop locally for some of the items I use. However, I will never shop at that store again! I have had various complaints over the ... read full review3 Replies - Latest reply on 12/17/2009
Charged for no order
OHIO -- I have been a shopper at Joann Fabrics for many years but now no more. I attempted to place an order online but kept giving me the error notice. I gave up but the next morning my debt card was charged ... read full review4 Replies - Latest reply on 08/04/2009
BOISE, IDAHO -- I ran into JoAnn Fabrics on Federal Way in Boise, Idaho to grab a couple of magazines and some candy since I needed something to occupy a few hours of time sitting in an office. The magazines were from JANUARY 2014! Not just one, but 3 different magazines. I finally found a Somerset that was current and then went to the check out aisle to find a couple of candy bars. The candy had expired in 2013. I tried several, including the bags of candies. EXPIRED!! I let the clerk know. Her response: "The magazines get replaced when someone has time to do that, and since we only have 2 employees in the store at one time, we don't have time." I asked if they were discounted, since they were past the expiration date and she "Absolutely not!".
1 Replies - Latest reply on 02/26/2014Add reply
Don't the people at their corporate offices understand that if they don't keep up with the quality, they will lose their customers?! More and more I am finding that JoAnn's as a whole doesn't care at all about customer service, only transporting all that cheap fabric into their stores and all that CRAP FROM CHINA onto their shelves. Today was my very last visit to their store. Too many other stores where you can purchase magazines, not to mention craft supplies and QUALITY FABRIC.
FAIRBANKS, ALASKA -- I haven't been to Joann's in a long time, and never been to the one in Fairbanks, so I thought I would check it out.
I found their ads for discounted fleece to be very misleading. They posted the discount on all of the shelves with fleece, it was all over the place, but when I got to the checkout counter I found out that it was only for one kind. WTF then only post the ad near that brand that is discounted!!
Then things all over the store were on shelves without prices, I guess they want you to be surprised at checkout.
The cashier didn't know what she was doing and counter our items and what showed on the receipt like 3 times, and when I asked her about the discounted fabric she explained it to me like I was an idiot...
It was my first and last time in that store.
For now on I guess I'll stick to Walmart and Michaels for all of my craft needs. (I actually get better customer service there anyway)
Idiotic Corporate Policies
COUNTRYSIDE, ILLINOIS -- I am a long time Joann's customer (15+ years) and visit their stores an average of once per week (sometimes much more). I also spend several thousand dollars per year on both fabric and craft items during ... read full review2 Replies - Latest reply on 08/22/2013
Staff Don't Honor Pricing or Coupons
CONCORD, NEW HAMPSHIRE -- Shopped in Joann Crafts today - got the email reminder about today is the last day for 25% off all purchases including sales items. Picked up some things I needed and then added some cross stitch items ... read full review1 Replies - Latest reply on 08/05/2013
CUDAHY, WISCONSIN -- I am fed up with JoAnn's misleading advertising!! I recently visited my local JoAnn Store where a sign posted in the middle of several shelves stated that Copco was on sale for 40% off. The sign led me to believe that both the cups AND the water bottles were on sale. When I checked out, the water bottle was not discounted. I questioned the clerk, so she called the Store Manager up front who stated that the cups and bottles are usually on sale at the same time and it should be discounted. However, the clerk would not adjust the price. I was livid!!
This is not the first time that I purchased an item, only to find that the advertising sign was placed in the incorrect location. (If an item is not included in the sale, DON'T POST THE SIGN WITH THE NON-SALE ITEMS!!!!!! Common Sense!!!)
With another incident, the clerk cut my fabric too short. I had 6 pieces of fabric that I could not use because the measurement was shorted! When I filed a complaint about this, the Regional Manager contacted me and stated she would send me a gift card, which I NEVER received!
I am DONE with JoAnn Fabrics!!
I am tired of Joann's coupons for 40% off; luring people into their stores who can't use the coupons because 90% of the merchandise is on sale. If the merchandise is even 25% off you can't use your coupon.
2 Replies - Latest reply on 09/09/2010Add reply
It's not like the store isn't the only game in town and they have to resort to this business tactic.
There is no customer Service at Joann's
THOUSAND OAKS, CALIFORNIA -- I recently went to my local Joann's store to buy some of their flannel that is on sale right now. I took the bolts up to the cutting table and asked for a yard each of about 13 different prints. As ... read full review