Joann Fabrics - Page 2

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1.1 out of 5, based on 8 ratings and
25 reviews & complaints.

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Ripped off by Joann Fabrics
Posted by on
Watch out for Joann Fabrics no receipt policy or them in general. They say they have a no receipt policy. They reduce your refund amount give you a receipt then keep both your money and merchandise saying they can't find a receipt. WHAT A BUNCH OF DECEPTIVE CON ARTISTS!!!! They take your merchandise in exchange for a worthless refund receipt which indicates they will send you your money in 14 days. That never happens and they refuse to give you a check or your merchandise back claiming it is theirs since you have no receipt. They basically think their customers are thieves and they stole the merchandise. So everyone boycott the cheats with the deceptive holding your merchandise hostage policy until they get what they stole from others. They always claim they can not find one in their records nor do they tell you they have to find a receipt on their end. So they now have tons of money and merchandise from customers who came in WITHOUT a receipt in the first place. They basically confiscate your stuff under false pretenses and say you didn't pay for it . HOW ABOUT THIS LOVELY MERCHANT WHO THINKS THEIR CUSTOMERS STEAL.
     
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CSD on 03/20/2010:
Why would any business give you money at all without a receipt. Feel lucky you you got something.
Venice09 on 03/20/2010:
CSD, if I'm reading this correctly, the OP didn't get anything. The refund receipt said they would get a check in 14 days, but it never arrived. So they have no merchandise and no refund.

If what the OP is saying is true, shame on Joann's.
Anonymous on 03/20/2010:
The only way they could look up a receipt was taking the many many many paper rolls of the paper journals, going through them one by one to try to find the combo of what you bought at the day you bought it. They don't have electronic journals. They're stuff is done by transaction numbers. So, when you bring back merchandise with your receipt... they can pull up that same receipt with the transaction number and date listed on the receipt.
Jo Ann's is not that high tech yet.
So, without the receipt, there's no proof you bought what you did from them at the price you say you did.
Be glad you're getting anything back at all. Many retail places have a no receipt no refund policy... no exceptions.
Venice09 on 03/20/2010:
Bearkat, what am I missing here? I understand that Joann's can't look up receipts, but they are keeping the returned merchandise and in exchange giving the customer a receipt for a check to be mailed within 14 days. But the customer never receives a check and ends up with nothing. Am I getting this wrong?
Anonymous on 03/20/2010:
Venice, you are not missing anything. Joanns kept the return and they have not sent a check. The customer got screwed on this one!
Venice09 on 03/20/2010:
Oh, thanks.. I thought I was losing it there for a minute.

And if they do this on a regular basis, then I think the OP is correct in saying that Joanns is the one stealing, and not the customers.
Anonymous on 03/20/2010:
I don't know what a merchandise refund receipt it. That wasn't ever done when I worked there. That's not a usual policy. Which makes me ask my next question.
Where is the Jo Ann Fabrics located?
The one I worked at... if you had no receipt, you didn't give them some merchandise refund receipt... I don't know what that is.
If you had no receipt, you got whatever the item rings up as, as your refund. Even if the customer swears up and down they got it at full price... we couldn't give them the full price amount because there was no proof they got it at full price.
Have you (OP) gone back to that Jo Ann's with the merchandise refund receipt and seen what you can do about getting your money back?
Joanna on 06/06/2011:
I AGREE WITH YOU!!!!!!!!!!!!!!!
On Sunday I went to the Marlton Store to return some yarns and unfortunately I have misplaced the receipt. The manager there wanted to take my merchadise and wanted to refund me 50% of what I paid but not right away. He said the corporate will send me a check. I did not believe him. Also he stated that per their refund policy if you don't have a receipt thei will refund you the smalest price of the product that is currently in the store. But the price did not change!!!! The product cost the same amount on money that I paid and he wanted to give me back just 50% of it. What a moron!!!! Bad store. PLEASE DO NOT SHOP AT JOANNE!!!!!!PLEASE, PLEASE, PLEASE....YOU WILL HAVE A BAD EXPERIENCE.....I CAN GUARANTEE!!!!!!!
Michelle on 02/23/2012:
After my mom died, we wanted to return her brand new unused JoAnne's items for something/anything. They said "Oh, sure, we'll take it back and mail you a check." They never sent the check they promised us. They hope you forget about it or loose the receipt from them saying you processed a return. After 3 months of no check arriving, we went to the store, and they ran us around saying "oh, we can't help you, call corporate." Then you call corporate and it's a phone line that no one ever answers and if you are lucky, they will email you saying "oh, sorry, oops we can't find your receipt or proof that you really bought those items, please tell us what it was for again, where you bought it, what you paid, did you use a check/credit card, what's the store location etc" just a bunch of crap. I called the store and said, "okay, fine - give me back my items then" the Manager said "oh, I can't do that, they are on the floor being sold" I said you cannot keep the items, re-sell them and not give me a refund! I ended up filing a complaint with the state ATTORNEY GENERAL and the Federal Trade Commission (since Corporate is the one running this scam). The day after I filed, I got an email from JoAnne's saying "your check is in the mail." I'd rather they just said "no, we can't take those items back" and be honest, rather than trying to scam customers - especially ones that are grieving the death of a loved one.
Muneeramb on 08/17/2012:
I agree! This store is a scam! SCAM!!! Do not shop here especially the Dublin,CA store. The manager acts like she is from the hood very unprofessional and rude.
I bought some patches from Joanne and couldn't use them on my clothes. Took them back without a receipt because I had misplaced the receipt. All of the items were regular priced not on sale items in the store, but she offered me up to 60% less rice on my items. I want my Money back! Name one store that doesn't give you your amount you paid! I wasn't even asking for a refund, a store credit was fine with me. But making $43 into $6.99 was not acceptable.
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Horrible Management-madison, wi
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MADISON, WISCONSIN -- I have had it with my local Joann's store. I sew for a living, and do shop locally for some of the items I use. However, I will never shop at that store again! I have had various complaints over the years and was always met w/ sincere and apologetic managers who took my issues seriously and corrected them. Not any more! After manager changes this year, my complaints are met by rolling eyes, snide comments and attitudes of "so what?" Particularly by the asst mgr, Jo-who not only is nasty with customers but w/ employees as well! How they think this is a valued employee is beyond my comprehension!
I will buy on-line or at Hancock from now on.
     
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CSD on 12/16/2009:
So what was your complaint?
sewingcircle on 12/17/2009:
During a recent return, manager Jo wasn't coming up to register to OK my return. (this is not the first problem I have had w/ her) I waited 15 min. (for her dinner break) and was then told she was "handling a serious problem somewhere else in store! I left and will not be back.
Anonymous on 12/17/2009:
I'm surprised there weren't other managers in the store who could OK your return. Then again, if venturing to Jo Ann's during the evening, there's just usually one manager on duty after a certain time... depending on if it's one of the smaller stores or the super stores. Super stores have more than one manager on duty at any time.
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Charged for no order
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OHIO -- I have been a shopper at Joann Fabrics for many years but now no more. I attempted to place an order online but kept giving me the error notice. I gave up but the next morning my debt card was charged 4x. I called Joann Fabrics customer service but was told NO order was placed and I should call my bank. I never received a confirmation email either about this order that was never placed. I called and they reversed the charges. I then verbally placed another order with Joann. Now today I go into my account and there are another 3 charges for the order that was never placed. I have tried calling Joann Fabrics all day but cannot get an answer except "just wait 5 days". In the meantime I have over $300.00 and some change debted on my account for no order. I have called and left numerous messages for supervisors and corporate but never heard a word from them. My bank will not reverse them unless I get written notice from Joann faxed over to them. BUT at Joann no one will do it. Buyer beware and I promise I will NEVER shop at Joann Fabrics again!
     
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Soaring Consumer on 08/04/2009:
This is ridiculous. Your bank should not need any documentation when it is plainly obvious that there was an error. You should go meet with a banker directly and have the charges reversed. This is part of their job.
madconsumer on 08/04/2009:
if they are pending, nothing can be done.
tnchuck100 on 08/04/2009:
Something can always be done. Most of the time it is a matter of won't, not can't. Forget the front-line customer service. For the most part they don't want to get involved. It is much easier just to blow you off. As Soaring said, go to your bank and sit down with one of the managers who is capable of making decisions.
Doctor Charlie on 08/04/2009:
I would just speak to your bank - it should be pretty obvious that it's a mistake, since all of the charges will be for same amount of money.
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There is no customer Service at Joann's
Posted by on
THOUSAND OAKS, CALIFORNIA -- I recently went to my local Joann's store to buy some of their flannel that is on sale right now. I took the bolts up to the cutting table and asked for a yard each of about 13 different prints. As the girl was cutting the fabric, I noticed that the selvage edge was 36" but the folded edge was much shorter. I tried to be very polite when I told her but she very brusquely told me that it was a full yard. She seemed to think that I had insulted her. I didn't want to cause an argument so I just tried to watch and make sure that she was cutting it correctly. Well, I got the fabric home and as I was cutting it I again noticed that 4 of the thirteen pieces were no where near a yard. I took the fabric back to the store I guess expecting a simple apology and a new cut of flannel. This is where all the trouble started.

The first person treated me like I had caused the problem. She was very patronizing to me and seemed to be quite irritated that I had bothered her. I was very upset about the way I was being treated so I asked to see the manager. Instead of the manager I got another extremely rude sales clerk who told me to calm down. It was like the movies where everyone is telling the calmest person in the room to calm down. I have to admit that I probably raised my voice a little at this point. I finally did get the manager and he first thing she said to me was I am going to have to ask you to leave the store. I couldn't believe what I was hearing. I wasn't yelling, I wasn't cussing, I wasn't insulting anybody. I just wanted an honest cut of fabric. I spoke to three people and any one of them could easily have solved the problem by just saying I am so sorry that this happened, let me take care of that for you.


That would have been that and they would have had a very satisfied customer. I took the fabric to the other Joann's in my area and asked for replacement fabric. When she saw my receipt and from what store the items were purchased she said that they had had a lot of complaints about that store. I had absolutely no problems returning the fabric to that store and I will be driving the extra 20 minutes to buy my sewing supplies.

Kelly in CA
     
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Exchange Yarn
Posted by on
Rating: 1/51
BRADENTON, FLORIDA -- Daughter had 3 packages of Caron One Pounder in white, still sealed in shipping plastic. We wanted to simply exchange the 3 skeins for the same exact Caron One Pounder except in the Claret color. We had no receipt. The store wanted to refund the yarn at half price, and then have us re-buy the new color yarn at full price!!! This is idiotic! It was an even exchange but nope, that's not the way it's seen at Joann's. What a ridiculous policy. I could understand if we wanted to return the yarn, but an even exchange???
     
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clutzycook on 07/08/2014:
A lot of places have this exact policy.
Yusten on 07/10/2014:
I worked at a craft/yarn store for years, and as front end supervisor. So I'd be the person who would ok or deny this type of request.

You showed up without a receipt, in that case the store can do whatever they want. If it were me, I'd probably just do the even exchange, but only because so many people call corporate and complain to get their way.

Too many people entitled to what they think they deserve. If I bought the wrong item or was in this situation... I'd probably take a loss for the money spent on the old item, toss it in the garbage, and buy the new item. I wouldn't think it was anybody else's responsibility to take my item (especially without a receipt).
Joann Employee on 09/22/2014:
Why would they only refund half the price? Because in retail you get a lot of people who return things they stole for cash.When I worked at Michael's we had a guy (and his family) who did this ALL THE TIME.
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No Customer Service
Posted by on
ALGONQUIN, ILLINOIS -- The Jo Anne fabrics on Randall road in Algonquin has no idea what customer service is. Long lines at the cutting counter while staff walk in and out behind the counter looking at you. We ordered 15 yards of heavy fabric. After it came in and we drove to pick it up it was the wrong fabric. We spent an hour waiting while we were blamed for ordering the wrong fabric. They actually had the same tag on two different fabrics. They reordered and called us in to pick it up a second time. When we got there they didn't have a 15 yard piece but two 10 yard bolts. We took a 5 and 10 yard piece. Got home to cut the fabric and the five yard piece was 4" short. We called to have them hold the remainder till we came in and they corrected their cutting mistake. We got chewed out and told they would have to measure it.

NO CUSTOMER SERVICE Measure all you want, its 4" short and won't be growing before we bring it back in. THIS STORE NEEDS HELP. In a job market like this it should be easy to find people who would be "happy" to be working.
     
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Ytropious on 01/21/2010:
"Long lines at the cutting counter while staff walk in and out behind the counter looking at you." Um, how do you know they can work the register or do returns, or in this case cut fabric? Where I work people are around the service desk all the time because that's where they get to tell someone they are going on break, sales staff keep their drinks up there, and that's where the schedule is. So what are you cutting counter unless they can drop what they're doing and help you? They probably have stuff in there like labels and scissors that other associates need to have access to. Get real.
Anonymous on 01/21/2010:
Not every employee at Joanns (or any retail store) is there to work the registers. Ytrop has a point; the employees could be on a break, they could be working in the stock room, etc. Don't jump to conclusions
Anonymous on 01/21/2010:
JF ordered the wrong fabric because it was mislabeled and then cut the fabric wrong. On top of that, the customer had to return to the store a few times to have the order made right. I think the "chewing out" is subjective, as is the other people not helping out (not everyone is allowed to cut fabric), but the rest of it is a valid complaint and certainly not the OP's fault.
clutzycook on 01/21/2010:
I've been to this particular JoAnns and the OP is exactly right. The customer service does leave something to be desired.
Anonymous on 01/21/2010:
"When we got there they didn't have a 15 yard piece but two 10 yard bolts."

That's probably what got sent to them by the merchant. There's nothing they can do about that but try to cut it near to what you need.

As for shorting you 4 inches, that's quite a difference. Were they doing it by hand or using the roller? They shouldn't have chewed you out for it, but they did need to remeasure it.

"Long lines at the cutting counter while staff walk in and out behind the counter looking at you."

The staff that might be walking in and out behind the counter may or may not be trained to be at the cutting counter. They could be walking behind there for a certain reason and walking back to wherever they are needed. So, what if they're looking at you. Perhaps you just happen to be in their viewpoint when they look up. Or, perhaps, they're trying to see what the situation is over there and finding more help.

"They actually had the same tag on two different fabrics."

Again, something that may not be their fault. Fabrics are sent to them by warehouses and merchants... those packing those might have sku'd the 2 pieces wrong. Jo Ann's receives so much fabric in their Friday freight days, they didn't catch it. The fabric was labeled wrong, but when ordering the fabric... they copy how much yardage the customer would need and the sku number. Sometimes the description of the fabric given on the tag doesn't say "big flowers with black" it'll say the maker of the fabric and whatever collection it comes from.

Unfortunately, any job like JoAnn's, you have to love it to do it correctly and maintain a happy attitude. Getting paid minimum wage, long hours, retail... people tend to get disillusioned.

OP shouldn't have been blamed for the wrong fabric ordered.
Anonymous on 01/22/2010:
Another thing about the cutting counters... it's designed to only hold about 7 people, at the most. The cutting counter ladies (or gentlemen) have to be where the yard stick is attached to the table, so they can measure fabric. So, if the counter is full, they can't call for more help. Super stores have a couple of tables that are mobile, but your older smaller stores just have the stationary cutting counters. So, if the line gets long... there's really nothing they can do about it but go as fast as possible without shorting people of the fabric they need. You'll find the more experienced employees can zip on through... but, you might just have to be inconvenienced if you want your fabric cut the right way instead of wanting them to be quick about it.
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Double Charged
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FARGO, NORTH DAKOTA -- I was not going to write a complaint, but I see that Jo-Anns has done this to people before based on what other people write.

On 11-28-09 My wife made a rather large purchase. Today 12-1-09 I notice on my online banking that Jo-Anns made a double charge to my Mastercharge three days ago in the amount of $150.98. I called the store, and at first they said they did not double charge my card, but when they called their corporate office they told the local store manager that yes, there are double charges to many cards that day. They said I will get my $150 back some time this week. I don't know about most of you, but right during Christmas Shopping season I cannot afford to be MINUS $150 on my bank card for a whole week. This is my checking account and even though I have some overdraft protection my money is not locked up in some corporate mistake and they don't try to make it right. An attitude of "you will get your credit from corporate when they get to it" attitude.

Summary, they have done this before, and it appears that they did it again, and they make no move to try to reimburse me $150 RIGHT NOW when I need it. HOW MANY PEOPLE are out $100 or more this week, right after a big shopping weekend and before pay day!

Rotten Corporation!
     
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Anonymous on 12/01/2009:
Credits take a little bit longer to get back than debits do. You just have to be patient.

"and they don't try to make it right."

According to your complaint, they did.
Mistakes happen... you're getting your money back. Just be patient.
BEJ on 12/01/2009:
It takes time you just have to be patient. It is not going to be showing immediately. For credit cards they usually say 1-2 billing cycles for it to show up as a credit.
Anonymous on 12/01/2009:
It may not even have been their fault, often this type of thing is caused by the company that processes the debits. When they fix them, theyhave to fix them all at once, they cannot pick and choose which ones to refund by hand. The upside is that these type of things get priority, and you'll get your credit back pretty quickly.
Anonymous on 12/01/2009:
I find it hilarious the attitude on this consumer site. A business makes a mistake by erroneously taking $150.98 out of the OP's banking account and the general sentiment is ah be patient and ya know people make mistakes. Yet if a customer overdraws their account by a few bucks and get's hit with a $29 overdraft fee then you don't hear about 'people make mistakes'. Nope, the mood turns quite ugly with some finger wagging you should have kept better track of your register or the classic you're a thief who stole money that didn't belong to you. . This double standard on here baffles me.

If Jo-Ann Fabrics or their merchant bank is to inept to process simple debit transactions then I say never risk doing business with them again. Good review!
Anonymous on 12/01/2009:
Stew... usually when people complain about overdraft fees; the complaint is about them not keeping track of their account and only relying what it says online.
Now, if someone had complained about an overdraft due to being mistakenly charged twice, that's something completely different.
There's a difference between making mistakes and just not being responsible.
Most people want instant gratification when there's error involved... and with getting credits back, that's just not so. As Ken describes it... that's how it is. You can go into a store, return something, they punch a few keys on their computer, swipe and credit the card back but it actually takes a few days before it actually credits back.
Anonymous on 12/01/2009:
Excellent point BK.
Stewart stop being so quick to judge people and try HELPING them!
goduke on 12/01/2009:
If I were you I wouldn't let the store interface with corporate for you. I'd go to them directly, and press them to reverse the charge. Reversals can be processed very quickly if the company wants to do so.

You might also want to see if the bank can do anything about it. A dup charge coming through should raise some flags for them as well.
Anonymous on 12/01/2009:
As usual when a business makes a mistake we're supposed to be understanding because people make mistakes but when a customer makes a mistake then we should kick into high gear condescension with a screw you buddy you should know better, you should do better, keep better records, keep receipts from the Johnson administration or whatever other twisted leap of logic that would put the blame onto the customer because above all else on my3cents the customer is ALWAYS wrong. I don't buy it and judging my the flood of consumer friendly legislation making it's way down the pike neither do most Americans. Sweet.

Excellent advice goduke!
Frostyguy11 on 12/02/2009:
Bearkatkitten, you tell me "You just have to be patient". Umm, NO I don't! I am the customer. Do I walk in and take $150 worht of merchandise, walk to my car with it and when they charge me with theft, do I tell the retailer "you just Have to be patient?" No, I would be going to jail for theft. What happened to customer service. What do I tell my family when we now have to wait 4 days to buy groceries because my bank card is now short of money. This is my CHECKING account.

Goduke, you have the best advice and I will be calling the store today. Stew, right on!

I don't not HAVE to be patient. I am out $150 form my bank account right now!
goduke on 12/02/2009:
Corporate should be able to push the refund on their side, and give you a reference number. You can then bug your bank with the reference number.
Skye on 12/02/2009:
Was this an on line order or did your wife actually sign the credit card receipt in the store??

tnchuck100 on 12/02/2009:
Corporate mistakes: That's OK. We'll fix it when we get around to it. No penalty. Everyone should just accept it.

Customer mistakes: Customer is wrong, no matter what. Penalize to the maximum possible. Everyone should just accept it.

Stew, you are one of the VERY few who sees the wrong in all this.
CSD on 12/02/2009:
I don't think they meant they will be credited when they around to it this week. Once they credit you on their end, it can take several days before the customer will see it on their end. Why credits always take longer I will never know. But that is why one must be patient wether one likes it or not.
tnchuck100 on 12/03/2009:
CSD, I have had errors corrected on the spot before. Be it via a debit card on my checking account or a credit on the credit card. It CAN be done just as fast as the charge happens. It is not a case of CAN'T it is a pure and simple matter of WON'T.

People, such as yourself, have become so complacent with businesses walking all over you that you have come to believe things like this are normal, acceptable and proper.
PepperElf on 12/03/2009:
personally I was thinking... it might be safer to just use cash there if this is something they've done more than once
CSD on 12/03/2009:
I work for a business and it just cannot be done. But maybe there are some business that can do it on the spot. And no I don't let anyone walk over me, including yourself.
tnchuck100 on 12/03/2009:
CSD, it CAN be done. The business you work for just chooses not to. Maybe their servicer is the one who won't do it. That being the case your "work" needs to change servicers so they are ABLE take care of their customers promptly. That remains the responsibility of the business.
CSD on 12/03/2009:
Really? Come explain my system to me.....I'm waiting...
tnchuck100 on 12/03/2009:
CSD, how would I possibly know what system you have? All I am pointing out is credits can be issued just as fast as charges. Most people have be brow-beat to believe otherwise. Obviously so have you.
CSD on 12/03/2009:
What company was this that was able to instantly put the money back into your checking account?
JR in Orlando on 12/03/2009:
Act in haste, repent at your leisure. People forget that when purchase is made the transaction is pretty straight forward, price, payment, delivery. Remember that the people who come in with problems are not businesses. We know where to find JO-ANN stores, but where do we find Billy Bob who wants a refund.

By delaying the return of the credit, the store allows additionally time for the refund to be reviewed by managers or otherwise looked at by someone else if they care to do so. What may look reasonable on its face, may not be upon further investigation. In contrast, cash is cash. If you purchase with cash, they know they got this much money and can give it back, and not be worried that they may never have gotten the cash to start with.
CSD on 12/03/2009:
That's the thing. In my case we do not delay anything. We process the credit on our end right away. Then at the end of the day the transaction is transmitted to the guests bank. But then for some reason, customers tend to not see it for at times up to a week. Once that is done, the money has left our hands. Since we no longer have the money, it makes me think the customers banks are the delay. That is why I am curious what business that was he was able to get instant transfer.
tnchuck100 on 12/03/2009:
CSD, debit card (checking account) refund was done by Goodwill Industries due to an error in charging. It was immediate.

Credit card was the Dodge Dealership service dept. Again an over charge that was immediately corrected.

As I previously stated: People have become so complacent with businesses walking all over them that they have come to believe things like this are normal, acceptable and proper.
CSD on 12/03/2009:
I called our local Goodwill and they said that it wouldn't be immediate it could "take a few days" I think some business do not have the proper technology to make this happen instantly. I am going to look into what exactly this technology is....
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Apparently They Do Not Want To Hear From Customers!
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MANCHESTER, CONNECTICUT -- I am a very frequent shopper. While I was in with my daughter, who was shopping for fabric, I went over to the sewing machine dept to ask a quick question about how the automatic threaders work. I knew at one point (when I got my machine) but had forgotten. The person in that department (who had no other customers to wait on at that time) replied "Did you buy your sewing machine here?". I said no. She said "I'm sorry, we don't provide training for people who didn't buy their machines here. It's one of the benefits." I said, I wasn't looking for training, just an answer to a quick question. She refused. It was very rude and I can't figure out why she would have treated me this way. I've tried to call Joanne Fabric's complaint toll free number and have left 2 messages for a return call, but no one has called me back. Apparently the sewing machine dept is leased. I spoke with a manager at the store, who apologized, but nevertheless, it reflected VERY poorly on the store. Most people don't realize it is another company entirely that runs that dept. I think it's really bad form that the company hasn't returned any of my calls.

It's really put a black mark (in my mind) on the reputation of Joanne Fabrics. When I tried to reach customer service from their web site, the link was broken, making it impossible to send a comment in there. Amazing!
     
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Anonymous on 03/05/2009:
Thought they went out of business
caselight on 03/05/2009:
Not the one in Manchester CT!
Buddy01 on 03/05/2009:
I live just down the street from the Manchester store and have shopped there many times. You are right that it reflects badly on JoAnn's even though the sewing machine department is leased. There is no reason they could not have answered a quick question. It could have created a loyal customer. Perhaps you could go to the manufacturer's website and download the instructions.
madconsumer on 03/05/2009:
what is wrong with opening the owners manual and reading it?

my machine came with a very nice manual.
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Disrespect Of Customers And Teachers
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OVERLAND PARK, KANSAS -- I am really tired of being treated with no respect or concern for my satisfaction at my local Joann's store. There are bad attitudes in abundance in Overland Park, Kansas.

I have complained about snippy and rude cashiers to management in the past, only to be told "If we did something about every complaint we got, we wouldn't have any employees left". This shows very badly for the store management and the employees that are helpful and pleasant.

It should not surprise me then when I find out that the JoAnn's chain treats their class teachers with no respect. I overheard a teacher being told last night that she would not get the normal 15% teacher's discount card as she was not a "REAL" teacher and that all the Joann teachers would simply have to "get used to it". These teachers have to supply all their own class materials and samples with nothing being supplied by JoAnn's stores to them, and they do not even get the same discount as any other teachers, who apply their discounts to all their own personal purchases. I certainly wouldn't teach for Joann's.

I think it is time for me to start shopping at Hancock's or Hobby Lobby stores for my fabric, where my concerns will be heard and where I have been treated with respect. I will also see if these stores offer classes as the Joann's class management has really gone downhill, which is a shame as Joann's has some really good teachers.
     
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All fabric's 50% off except this and this and this...
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RALEIGH, NORTH CAROLINA -- I read the ad saying all the fabric was 50% off on Labor day. I went in and picked out some fabric. I stood at the counter to have it cut and waited and waited because some woman was having the clerk help her figure out a pattern for a doll she was making, she needed two yards of fabric, I was having draperies made for an entire deck, maybe thirty or forty yards. When I asked why the price did not reflect the 50% discount no one could tell me why. The manager said she did not know why it did not come up on sale so maybe it was not on sale, as I explained the ad said ALL FABRIC not just some, she said well I don"t know it just isn't.

I left ... wrote a letter... heard nothing and went to the Mill outlet in town and did the job at half the price.
     
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CYH on 01/31/2008:
I think it all depends on the personnel at each store. I have a JoAnns fabric store in my area of Princeton NJ and found that on my first visit there they were so nice and helpful it was almost unbelievable. The sales associate cut my fabric then went out of her way to go find a coupon so that I could get the discount being offered in the flyer and she gave me a few other coupons for future use as well as added me to their mailing list so that I could get future offers in the mail. I didn't have to ask for any of this, she just did it on her own without hesitation. Some people just care more than others about doing a good job and going the extra mile to please a customer. You got a JoAnn's with bad apples... don't know, don't care. Unfortunate.
Suusan B. on 01/31/2008:
All I can think of on this one is that I've seen advertisements for 50% off fabric but sometimes doesn't include those that are considered "home decor".
Principissa on 01/31/2008:
The Joanne's in Evansville is wonderful. I drive an hour just to go to that store. I'm a little surprised they treated you that way. I do know, because I just got some fabric for my spring curtains that the 50% off of all fabrics doesn't include home decor as Suusan said. The home decor would be the upholstery fabrics and things of that nature.
moneybags on 01/31/2008:
And it took you almost 5 months to tell us about this? Ridiculous!
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