Joann Fabrics Consumer Reviews - Page 2

ROSENBERG, TEXAS -- 10 minutes after place order read what a pos sewing machine is. Call CS to cancel phone only says email us. Been email every hour 2 & 1/2 days 60 emails to cancel while status said processing then it switched to shipped. So now gonna have to pay $25 fee to get rid of pos. When cs could have read one of the 60 emails and canceled it before shipping label was created. Thank you for ripping me off and selling junk.

BOISE, IDAHO -- If you ever wanted be treated badly ask KATHY to cut your fabric. Maybe she should think retirement. Don't throw people's numbers back at them when YOU skipped four numbers. There were 4 people waiting and you skipped ALL of them. She wanted #95, which hadn't been pulled yet, she had just cut #90 & then called #95, I came up (#91) she tossed my number back at me and said ‘That's not 95!!!' It was extremely slow in the store. It's not like she was busy and got flustered.

ONLINE, NEW JERSEY -- I was told after my order shipped that they cancelled an item in the order because it was no longer available. Now if I want to return the order because of my order being incomplete (therefore an incomplete craft), I have to pay return shipping! Customer service was no help. I will go to Michaels or AC Moore from now on.

After having recently learned of some bad things which JoAnns clearly supports, I will now be taking every single bit of my business to Hobby Lobby. I was a big JoAnns fan, but no longer. Thank you, Hobby Lobby, for coming to my town. As for JoAnns, I hope you close. You support that which I detest.

THOUSAND OAKS, CALIFORNIA -- I recently went to my local Joann's store to buy some of their flannel that is on sale right now. I took the bolts up to the cutting table and asked for a yard each of about 13 different prints. As the girl was cutting the fabric, I noticed that the selvage edge was 36" but the folded edge was much shorter. I tried to be very polite when I told her but she very brusquely told me that it was a full yard. She seemed to think that I had insulted her. I didn't want to cause an argument so I just tried to watch and make sure that she was cutting it correctly. Well, I got the fabric home and as I was cutting it I again noticed that 4 of the thirteen pieces were nowhere near a yard.

I took the fabric back to the store I guess expecting a simple apology and a new cut of flannel. This is where all the trouble started. The first person treated me like I had caused the problem. She was very patronizing to me and seemed to be quite irritated that I had bothered her. I was very upset about the way I was being treated so I asked to see the manager. Instead of the manager I got another extremely rude sales clerk who told me to calm down. It was like the movies where everyone is telling the calmest person in the room to calm down. I have to admit that I probably raised my voice a little at this point.

I finally did get the manager and the first thing she said to me was "I am going to have to ask you to leave the store." I couldn't believe what I was hearing. I wasn't yelling, I wasn't cussing, I wasn't insulting anybody. I just wanted an honest cut of fabric. I spoke to three people and anyone of them could easily have solved the problem by just saying "I am so sorry that this happened, let me take care of that for you." That would have been that and they would have had a very satisfied customer.

I took the fabric to the other Joann's in my area and asked for replacement fabric. When she saw my receipt and from what store the items were purchased she said that they had had a lot of complaints about that store. I had absolutely no problems returning the fabric to that store and I will be driving the extra 20 minutes to buy my sewing supplies.

MCMINNVILLE, OREGON -- I am writing to you to inform you about my experience with one of your local stores. I have been in many JoAnn's Fabric stores, and I'm normally very impressed with the selection and the customer service, but today I found myself angry at my local JoAnn's and don't have a positive feeling about returning. To cut costs this year, I decided to handmake all of my Christmas gifts. On my way to the checkout stand I spotted a large selection of Christmas wrapping paper advertised for .88 per roll, and I picked a couple out. This was yesterday, December 17th.

It wasn't until today, while showing my husband what a great deal I thought I got, that I actually looked at the receipt to see that I was charged 3.99 for one of the rolls! This wasn't even the part that made me the angriest, for I understand that mistakes can be made, but it was what happened next. I then called the number on my receipt to explain the mistake, and the woman on the phone argued that I was charged correctly and explained that they separated both kinds of wrapping paper, and I must have gotten them from 2 different locations in the store.

I know that I got them both from the same compartment. In fact, the woman behind me had the same 2 rolls of wrapping paper, her and I laughed about this. With all the different selections, it seems odd that her and I both pick one roll of .88, and one of 3.99 paper! What a difference! I explained this to the woman who took my call. I wasn't trying to get a refund, and I'm still not. I simply wanted to notify the store of the problem so that it would not happen to someone else, as I'm sure it has happened at least to myself and the woman behind me in line. To have an employee continue to argue with me over the matter was angering.

I don't think that I will revisit my local JoAnn's for a while, however my opinion on your chain in general is still good. I would recommend some extra training for the employees. A simple apology and promise to double check the items would have been nice, without attempting to convince me that I was wrong.

BOISE, IDAHO -- I ran into JoAnn Fabrics on Federal Way in Boise, Idaho to grab a couple of magazines and some candy since I needed something to occupy a few hours of time sitting in an office. The magazines were from January 2014! Not just one, but 3 different magazines. I finally found a Somerset that was current and then went to the checkout aisle to find a couple of candy bars. The candy had expired in 2013. I tried several, including the bags of candies - EXPIRED!! I let the clerk know. Her response: "The magazines get replaced when someone has time to do that, and since we only have 2 employees in the store at one time, we don't have time."

I asked if they were discounted, since they were past the expiration date and she "Absolutely not!" Don't the people at their corporate offices understand that if they don't keep up with the quality, they will lose their customers?! More and more I am finding that JoAnn's as a whole doesn't care at all about customer service, only transporting all that cheap fabric into their stores and all that CRAP FROM CHINA onto their shelves. Today was my very last visit to their store. Too many other stores where you can purchase magazines, not to mention craft supplies and QUALITY FABRIC.

FAIRBANKS, ALASKA -- I haven't been to Joann's in a long time, and never been to the one in Fairbanks, so I thought I would check it out. I found their ads for discounted fleece to be very misleading. They posted the discount on all of the shelves with fleece, it was all over the place, but when I got to the checkout counter I found out that it was only for one kind. WTF! They only post the ad near that brand that is discounted!! Then things all over the store were on shelves without prices, I guess they want you to be surprised at checkout.

The cashier didn't know what she was doing and counter our items and what showed on the receipt like 3 times, and when I asked her about the discounted fabric she explained it to me like I was an idiot... It was my first and last time in that store. For now on I guess I'll stick to Wal-Mart and Michaels for all of my craft needs. (I actually get better customer service there anyway)

CUDAHY, WISCONSIN -- I am fed up with JoAnn's misleading advertising!! I recently visited my local JoAnn Store where a sign posted in the middle of several shelves stated that Copco was on sale for 40% off. The sign led me to believe that both the cups AND the water bottles were on sale. When I checked out, the water bottle was not discounted. I questioned the clerk, so she called the Store Manager up front who stated that the cups and bottles are usually on sale at the same time and it should be discounted. However, the clerk would not adjust the price. I was livid!!

This is not the first time that I purchased an item, only to find that the advertising sign was placed in the incorrect location. (If an item is not included in the sale, DON'T POST THE SIGN WITH THE NON-SALE ITEMS!!! Common Sense!!!) With another incident, the clerk cut my fabric too short. I had 6 pieces of fabric that I could not use because the measurement was shorted! When I filed a complaint about this, the Regional Manager contacted me and stated she would send me a gift card, which I NEVER received! I am DONE with JoAnn Fabrics!!

MARLTON, NEW JERSEY -- On 4/25 I purchased a couple of yarns from JoAnn Marlton NJ store and wanted to return them yesterday 6/5 within 90-days from the purchase. Their return policy without receipt sucks. Basically it is not there. So the manager there said he can scan the merchandise back and the corporate will send me a check within 2 weeks. I said OK, but the minute he started to ring the products on the register I noticed he was refunded me half of what I paid. I stopped him and asked "Why?" He stated that per company policy they have to give me the actual lowest price of the merchandise. I asked "How much does the same yarn cost now?" and he gave me the price that I paid ($9.99).

When I asked him why does he refund me only $4.99 if the product did not have a price change he said because he doesn't know when I purchased the items because I do not have a receipt. I think if you use common sense and a little bit of logic he should refunded me the price that I paid regardless the date of the purchase if the item did not have a change in price!!!!!

I have tried to tell him that what he says and what he's doing doesn't make sense and it is illogic to refund me half of the price if the price didn't change and the policy says to refund the lowest price of the product at the time of the return. He was looking at me like I have stolen the yarns from the store. Bad customer service!!!!! Do not shop there!!! I will never ever shop there!!!!! Sorry for the long post but I needed to share my bad experience with you.