BOISE, IDAHO -- I ran into JoAnn Fabrics on Federal Way in Boise, Idaho to grab a couple of magazines and some candy since I needed something to occupy a few hours of time sitting in an office. The magazines were from January 2014! Not just one, but 3 different magazines. I finally found a Somerset that was current and then went to the checkout aisle to find a couple of candy bars. The candy had expired in 2013. I tried several, including the bags of candies - EXPIRED!! I let the clerk know. Her response: "The magazines get replaced when someone has time to do that, and since we only have 2 employees in the store at one time, we don't have time."
I asked if they were discounted, since they were past the expiration date and she "Absolutely not!" Don't the people at their corporate offices understand that if they don't keep up with the quality, they will lose their customers?! More and more I am finding that JoAnn's as a whole doesn't care at all about customer service, only transporting all that cheap fabric into their stores and all that CRAP FROM CHINA onto their shelves. Today was my very last visit to their store. Too many other stores where you can purchase magazines, not to mention craft supplies and QUALITY FABRIC.
FAIRBANKS, ALASKA -- I haven't been to Joann's in a long time, and never been to the one in Fairbanks, so I thought I would check it out. I found their ads for discounted fleece to be very misleading. They posted the discount on all of the shelves with fleece, it was all over the place, but when I got to the checkout counter I found out that it was only for one kind. WTF! They only post the ad near that brand that is discounted!! Then things all over the store were on shelves without prices, I guess they want you to be surprised at checkout.
The cashier didn't know what she was doing and counter our items and what showed on the receipt like 3 times, and when I asked her about the discounted fabric she explained it to me like I was an idiot... It was my first and last time in that store. For now on I guess I'll stick to Wal-Mart and Michaels for all of my craft needs. (I actually get better customer service there anyway)
CUDAHY, WISCONSIN -- I am fed up with JoAnn's misleading advertising!! I recently visited my local JoAnn Store where a sign posted in the middle of several shelves stated that Copco was on sale for 40% off. The sign led me to believe that both the cups AND the water bottles were on sale. When I checked out, the water bottle was not discounted. I questioned the clerk, so she called the Store Manager up front who stated that the cups and bottles are usually on sale at the same time and it should be discounted. However, the clerk would not adjust the price. I was livid!!
This is not the first time that I purchased an item, only to find that the advertising sign was placed in the incorrect location. (If an item is not included in the sale, DON'T POST THE SIGN WITH THE NON-SALE ITEMS!!! Common Sense!!!) With another incident, the clerk cut my fabric too short. I had 6 pieces of fabric that I could not use because the measurement was shorted! When I filed a complaint about this, the Regional Manager contacted me and stated she would send me a gift card, which I NEVER received! I am DONE with JoAnn Fabrics!!
MARLTON, NEW JERSEY -- On 4/25 I purchased a couple of yarns from JoAnn Marlton NJ store and wanted to return them yesterday 6/5 within 90-days from the purchase. Their return policy without receipt sucks. Basically it is not there. So the manager there said he can scan the merchandise back and the corporate will send me a check within 2 weeks. I said OK, but the minute he started to ring the products on the register I noticed he was refunded me half of what I paid. I stopped him and asked "Why?" He stated that per company policy they have to give me the actual lowest price of the merchandise. I asked "How much does the same yarn cost now?" and he gave me the price that I paid ($9.99).
When I asked him why does he refund me only $4.99 if the product did not have a price change he said because he doesn't know when I purchased the items because I do not have a receipt. I think if you use common sense and a little bit of logic he should refunded me the price that I paid regardless the date of the purchase if the item did not have a change in price!!!!!
I have tried to tell him that what he says and what he's doing doesn't make sense and it is illogic to refund me half of the price if the price didn't change and the policy says to refund the lowest price of the product at the time of the return. He was looking at me like I have stolen the yarns from the store. Bad customer service!!!!! Do not shop there!!! I will never ever shop there!!!!! Sorry for the long post but I needed to share my bad experience with you.
I purchased a home that was about 10 years old which was built with Jeld-Wen windows. My crank out casement windows had to be replaced starting as soon as I bought the house, about 6 years ago at this point. Jeld-Wen did sell me the windows at a discount. I thought that the failure was possibly because the previous owner failed to take care of the windows. Now, however, most of the fixed windows, including 2 big picture windows, are failing. These are vinyl clad, permanent windows. I started noticing the failure at about 14 years.
I understand they are out of warranty, but the replacement of these windows will cost me thousands. I am hoping Jeld-Wen will sell the windows at a greatly reduced cost, but have not heard from them regarding my request. I would certainly not recommend Jeld-Wen windows if they fail in such a short time.
Watch out for Joann Fabrics no receipt policy or them in general. They say they have a no receipt policy. They reduce your refund amount give you a receipt then keep both your money and merchandise saying they can't find a receipt. WHAT A BUNCH OF DECEPTIVE CON ARTISTS!!!! They take your merchandise in exchange for a worthless refund receipt which indicates they will send you your money in 14 days. That never happens and they refuse to give you a check or your merchandise back claiming it is theirs since you have no receipt. They basically think their customers are thieves and they stole the merchandise.
So everyone boycott the cheats with the deceptive holding your merchandise hostage policy until they get what they stole from others. They always claim they can not find one in their records nor do they tell you they have to find a receipt on their end. So they now have tons of money and merchandise from customers who came in WITHOUT a receipt in the first place. They basically confiscate your stuff under false pretenses and say you didn't pay for it . HOW ABOUT THIS LOVELY MERCHANT WHO THINKS THEIR CUSTOMERS STEAL?
MADISON, WISCONSIN -- I have had it with my local Joann's store. I sew for a living, and do shop locally for some of the items I use. However, I will never shop at that store again! I have had various complaints over the years and was always met w/ sincere and apologetic managers who took my issues seriously and corrected them. Not any more! After manager changes this year, my complaints are met by rolling eyes, snide comments and attitudes of "so what?" Particularly by the asst mgr ** who not only is nasty with customers but w/ employees as well! How they think this is a valued employee is beyond my comprehension! I will buy online or at Hancock from now on.
OHIO -- I have been a shopper at Joann Fabrics for many years but now no more. I attempted to place an order online but kept giving me the error notice. I gave up but the next morning my debt card was charged 4x. I called Joann Fabrics' customer service but was told NO order was placed and I should call my bank. I never received a confirmation email either about this order that was never placed. I called and they reversed the charges. I then verbally placed another order with Joann. Now today I go into my account and there are another 3 charges for the order that was never placed.
I have tried calling Joann Fabrics all day but cannot get an answer except "just wait 5 days". In the meantime I have over $300.00 and some change debted on my account for no order. I have called and left numerous messages for supervisors and corporate but never heard a word from them. My bank will not reverse them unless I get written notice from Joann faxed over to them. BUT at Joann no one will do it. Buyer beware and I promise I will NEVER shop at Joann Fabrics again!
CONCORD, NEW HAMPSHIRE -- Shopped in Joann Crafts today - got the email reminder about today is the last day for 25% off all purchases including sales items. Picked up some things I needed and then added some cross stitch items because the sign said additional 25% off.
When the clerk rang up the sale, the 25% didn't come off. She said she would have to go back and look, but she didn't want to do that because there was a long line. I explained that I too had been waiting for a long time in the line and the store should honor the sign and the price. She said she didn't have time to go look for the sign. I told her that was bad business and if she wasn't going to honor the advertised price I wasn't going to buy the items. She tried to say that I would be getting the 25% off because I had the coupon. I tried to explain that there's a difference between 25% off plus another 25% off.
Additionally, she gave the woman just ahead of me in line the 25% off the entire purchase even though she didn't have the coupon. The clerk essentially told me that my business is not important to the store. There are so many frustrations shopping at JoAnn's that I think I will take that advice and not shop there any more. I will also advise everyone else I know how poor their business practices are and that it is much better to shop elsewhere.
ALGONQUIN, ILLINOIS -- The Jo Ann Fabrics on Randall road in Algonquin has no idea what customer service is. Long lines at the cutting counter while staff walk in and out behind the counter looking at you. We ordered 15 yards of heavy fabric. After it came in and we drove to pick it up it was the wrong fabric. We spent an hour waiting while we were blamed for ordering the wrong fabric. They actually had the same tag on two different fabrics. They reordered and called us in to pick it up a second time. When we got there they didn't have a 15 yard piece but two 10 yard bolts. We took a 5 and 10 yard piece. Got home to cut the fabric and the five yard piece was 4" short.
We called to have them hold the remainder till we came in and they corrected their cutting mistake. We got chewed out and told they would have to measure it. NO CUSTOMER SERVICE. Measure all you want, it's 4" short and won't be growing before we bring it back in. THIS STORE NEEDS HELP. In a job market like this it should be easy to find people who would be "happy" to be working.