[X]

John Deere Company - Page 2

Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 7 ratings and
21 reviews & complaints.
McDermottRonaldR@JohnDeere.com

Most Popular | Newest | More Options >
More filter options:
Don't Be Fooled By The Service Warranty You Buy Relating To John Deere
Posted by on
SOUTH PORTLAND, MAINE -- I bought the LA175 from Lowe's and the extended warranty from Lowe's. It turns out, it needed special services from John Deere right away. The on site service warranty that I purchased meant NOTHING to John Deere Dealer/Company obviously. Even the 12 month standard warranty meant nothing to John Deere. My battery was dead after 11 months. All John Deere can say is you have to bring in the tractor. You cannot just bring in the battery. I have no trailer to haul in my tractor so that they will replace the battery.

To me, this is like a purposeful arrange not to stand by their product; the biggest white elephant. How many of the owners out there has their trailer?
Just wondering.
     
Read 0 RepliesAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Bought a New SP 10 Snow Pusher. It Broke in 45 Minutes
Posted by on
Rating: 2/51
MOLINE, ILLINOIS -- I bought a commercial worksite pro SP10 snow pusher and within the first 45 minutes of use the rubber cutting edge began to shred. I took it to the dealer and they checked it out and Deere Corp won't stand behind it calling it a wear and tear part. After spending $4500 on it I now have to wait 3-6 weeks for a new edge from Deere. I am very disappointed and expect better. Next time I will by a Boss made for winter service. Deere needs to stick to ag products.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Products
Posted by on
Rating: 1/51
SPARTANBURG, SOUTH CAROLINA -- I have a d130 mower which in 7-8" grass actually pulled the blade mounting away from the deck cheap material!!! I called John Deer & their reply sorry I asked if they wanted my phone no. The reply we do not follow up on complaints That defines their products & service.
     
Read 3 RepliesAdd reply

User Replies:

madconsumer on 2013-07-16:
is this a push, walk-behind, or a riding mower?
trmn8r on 2013-07-16:
The D130 is a big box-sold lawn mower with a seat and asteering wheel. Unfortunately several old names like John Deere and Cub Cadet make a cheap line of machines sold at these places. They look good but that is about it. My lawn tractor is 38 years old and still running strong. It is hard to find quality these days, and it is unlikely to show up at HD or Lowes.
FoDaddy19 on 2013-07-16:
Sounds like my experience. I've had an LT166 for about 10 years now, and it's been through three alternators, two batteries, and the deck literally disintegrated from the inside out. Also the plastic hinges that hold on the plastic hood broke (both sides) and the plastic front trim (bumper-looking thing) feel off as I was mowing.

John Deere will happily sell me a replacement hood for $300 along with the decal kit (stickers) for a mere $60. I also had to retrofit a current model deck onto it myself, as they no longer make the original deck for it.

The certainly don't make them like they used to.
Close commentsAdd reply
StarStarStarStarEmpty Star
How Can I Get the Company to Fix My Tractor Under Warranty
Posted by on
Rating: 4/51
When I first got this tractor D100, the gear shift did not work properly. The dealer said ( Does it run? ) when I said yes, but not right he said too bad run it like it is. It is still under warranty for another year, but I can't get anywhere with this guy. I called corporate and they said work with your dealer, when I said they won't fix it she said what do you want me to do. You have to hold the gear shift in reverse and back up that way.
     
Read 1 RepliesAdd reply

User Replies:

ticia232 on 2012-04-17:
Try doing a 3 way call with both corporate and the dealer, call corporate first explain what you are going through with the dealer and then ask if you can call the dealer with them on the line so that they can witness what you are going through.
Close commentsAdd reply
They Are Good
Posted by on
I recommend these guys a lot.
     
Read 2 RepliesAdd reply

User Replies:

Alain on 2011-04-10:
Why?
TechGromit on 2011-05-04:
I suspect that he buys better quality John Deere products to make this statement. You really need to spend 3 to 4 thousand dollars to get a half away decent product, regardless of brand. Tractors that sell for $2,000 at Home Depot or Lowes are low end junk. Please don't moan about how they don't make things like they used to when your being a cheap skate. They don't price things like they used to either, the built like a tank John Deere 318 cost $6,000 in 1980 new, that same tractor would cost $15,000 in today's dollars. You have to pay for Quality and $2,000 isn't paying for very much quality at all.
Close commentsAdd reply
John Deere 3320 Tractor And Service
Posted by on
Just wanted to let people know about the lemon tractor I bought new from john deere and how I have been treated by customer service. after I bought this cab tractor new in 09, at appox. 8-9 months old the fuse block had a loose connection in it and the battery shorted out. the tractor had appox 100 hrs on it. dealership did not fix the fuse block and charged me $65 for a battery. the warranty is good for 2yrs or 2000 hrs. I went and bought a battery at Walmart with a better warranty. then the reverse went out at appox. 160hrs. shop split the tractor and replaced part in rear end. picked it up, still won't work! took it back to them, they replaced the whole wiring harness on it, still won't work! then replaced trans. control module, and still have had two issues with it. then trans. filter housing was leaking, and now the air cond not getting cold! called customer service twice now. they will listen to you but that's it! john deere don't care! they just want to sell you a tractor. my lawnmower has more hrs on it than this tractor! I told them in 2yrs, this won't have 200 hrs on it unlike the 2000 they warranty it for, but they will not extend the warranty out even though I have had these problems. the shop had it for 28 days just for the reverse issue!
     
Read 1 RepliesAdd reply

User Replies:

Alain on 2010-08-22:
Contact your state's consumer protection office (often a part of or associated with the Attorney General's office) and see if you can't arrange for arbitration with the dealer on this problem.
Close commentsAdd reply
GT 225 night mare
Posted by on
After purchasing a John Deere GT225 in 2004 for $3400 I found to mower appeared to be built to last. Last year 2009 with the hour gauge showing 286 hrs. I took the mower for service as I did every year after they replace the magnetic clutch and serviced the 15 HP Kohler to the tune of $400. 1 hour later the 15hp Kohler motor blew. The top hood was dry cracked and the bumper was dry cracked. I sold the mower for scrap and would not be a John Deere customer again. John Deere is living on it's past record BEWARE...
     
Read 0 RepliesAdd reply
Out of touch
Posted by on
John Deere corp. has grown so larger that it corp. officers are out of touch with the products and the hard working people that buy there products. To prove this point, try to find contact info for any of their corp. officers. they are so protected by those under them that they never hear truths from the customers.
     
Read 3 RepliesAdd reply

User Replies:

Skye on 2010-08-30:
?
olie on 2010-08-30:
I learned this from Clark Howard:

For any company that seems to "hide" corporate info, go to the website and look for something like "Investor Relations". There will probably be a "Contact" link there.

I did this for John Deere and found the name, address, and phone number for the Vice President of Investor Relations. The annual report is online. There might be more names given there. (And for a company the size of John Deere, the phone numbers just might follow in progression. So if one number ends in 1234, the next just might be 1235, then 1236, and so on.)
PepperElf on 2010-08-30:
are you talking about customer support info
or the phone number to the CEO

cos a lot of quality big companies don't provide that to the general public
Close commentsAdd reply
Counterfeit
Posted by on
Reported to John Deere about a possible counterfeit on their generator in March. Have received some communication with security, but nothing has been done or my questions answered. Sent e-mail pictures of generator and the box it came in.
     
Read 1 RepliesAdd reply

User Replies:

Starlord on 2010-06-22:
What leads you to believe that someone has counterfeited this generator?
Close commentsAdd reply
Poor Engineering
Posted by on
VIENNA, MISSOURI -- Lubricating the spindles on my new tractor is next to impossible. The fitting are to low and they set down into the deck. Plus they are installed to the inside. Any thing to make it more difficult.

If I would have known this, I would have consider looking for a machine with a little more user friendly engineering. Other than the above problem it's a good tractor.
     
Read 0 RepliesAdd reply
Top of Page | Next Page >