SOUTH PORTLAND, MAINE -- I bought the LA175 from Lowe's and the extended warranty from Lowe's. It turns out, it needed special services from John Deere right away. The on site service warranty that I purchased meant NOTHING to John Deere Dealer/Company obviously. Even the 12 month standard warranty meant nothing to John Deere. My battery was dead after 11 months. All John Deere can say is you have to bring in the tractor. You cannot just bring in the battery.
I have no trailer to haul in my tractor so that they will replace the battery. To me, this is like a purposeful arrange not to stand by their product; the biggest white elephant. How many of the owners out there has their trailer? Just wondering.
ATCO, NEW JERSEY -- I bought a John Deere push mower a couple of seasons ago. It is rusting apart so I called JD customer service. I was told to take it to their authorized service center, Central Equipment in Hammonton. They allegedly took photos and sent it out to a representative of John Deere. I never heard back so I followed up after a couple of weeks. I was told my claim was denied and I couldn't speak to the representative nor get his name. I wrote a letter to the president and never heard back. Worst customer service I've ever dealt with between John Deere and Central Equipment. Both rude and unprofessional! I urge consumers to never buy any of their poor quality products!
DES MOINS -- At about 28 hours the motor on my D110, purchased from Home Depot started to run rough and backfire through the carburetor. I turned the motor over by hand with the spark plug out and my finger over the hole. I could not feel any "intake" stroke. I removed the valve cover. The stud for the intake valve had come loose. There was evidence of locktite on the stud but it did not look like it had set properly. I suspect they may have more of these problems coming. Not too bad if you understand small motors and have the tools but it will be a pain to the average lawn "mower".
SPRING GROVESPRING GROVE, ILLINOIS -- I bought a JD l-111 lawn tractor because I fell for their bs about it being a quality product that Will last a lifetime. Well the one I bought had a very short life span before the transmission died and JD wanted one thousand eighty dollars plus tax to fix a lawn tractor that had only been gently used for five seasons and serviced by a JD dealer every year since it was purchased. We complained to JD corporate but they were less sympathetic than the local dealer. JD corporate basically said "too bad, your warranty expired, go suck an egg or pay up to fix it".
They wouldn't even offer to assist in our dealings with the dealer, saying the dealers are independent and JD policy is that they don't get in between dealers and customers. Don't you just love a company that stands so firmly behind their products? I thought spending more upfront to buy so called quality would save me more in the long run. Boy was I wrong about that and about JD quality. I am now the not so proud owner of a green and yellow boat anchor. Think twice before they suck you into their bs about quality.
My mother and her husband were lawnmower shopping. They could have bought a $2,000 lawn mower. But, they decided to spend $5,000 on a John Deere, because they thought Deere and Company had high quality products that wouldn't have problems down the road. They already owned a John Deere gator, chain saw, and a few other John Deere products.
They have kept up the mower very well. Yet, the motor stopped working on it. They went through hell trying to get any type of resolution. John Deere said to call the motor company. My mother did not buy the motor. John Deere bought the motor, so why should she have to contact the motor company? In the end, she had to spend over $600 for a new motor. The motor company finally agreed to chip in $200.
Either John Deere or the motor company (can't remember which) tried accusing them of clogging a part of the motor and that the part should be cleaned out every so often. The repair said that part was clean. He also said the consumer cannot get to that part to clean it anyway. John Deere owes them for the additional $400, but they won't pay up. After all the weeks of hassle, I definitely recommend staying away from John Deere products.
Just wanted to let people know about the lemon tractor I bought new from john deere and how I have been treated by customer service. After I bought this cab tractor new in 09, at appox. 8-9 months old, the fuse block had a loose connection in it and the battery shorted out. The tractor had appox 100 hrs on it. Dealership did not fix the fuse block and charged me $65 for a battery. The warranty is good for 2 yrs or 2000 hrs. I went and bought a battery at Walmart with a better warranty. Then the reverse went out at appox. 160 hrs. Shop split the tractor and replaced part in rear end.
Picked it up, still won't work! Took it back to them, they replaced the whole wiring harness on it, still won't work! Then replaced trans. control module, and still have had two issues with it. Then trans. filter housing was leaking, and now the air cond not getting cold! Called customer service twice now. They will listen to you but that's it! John deere don't care! They just want to sell you a tractor. My lawnmower has more hrs on it than this tractor! I told them in 2 yrs, this won't have 200 hrs on it unlike the 2000 they warranty it for, but they will not extend the warranty out even though I have had these problems. The shop had it for 28 days just for the reverse issue!
After purchasing a John Deere GT225 in 2004 for $3400 I found to mower appeared to be built to last. Last year 2009 with the hour gauge showing 286 hrs. I took the mower for service as I did every year after they replace the magnetic clutch and serviced the 15 HP Kohler to the tune of $400. 1 hour later the 15 hp Kohler motor blew. The top hood was dry cracked and the bumper was dry cracked. I sold the mower for scrap and would not be a John Deere customer again. John Deere is living on it's past record. BEWARE...
John Deere corp. has grown so larger that it corp. officers are out of touch with the products and the hard working people that buy there products. To prove this point, try to find contact info for any of their corp. officers. They are so protected by those under them that they never hear truths from the customers.
MOLINE, ILLINOIS -- I bought a commercial worksite pro SP10 snow pusher and within the first 45 minutes of use, the rubber cutting edge began to shred. I took it to the dealer and they checked it out and Deere Corp won't stand behind it, calling it a wear and tear part. After spending $4500 on it, I now have to wait 3-6 weeks for a new edge from Deere. I am very disappointed and expect better. Next time I will buy a Boss made for winter service. Deere needs to stick to ag products.
SPARTANBURG, SOUTH CAROLINA -- I have a d130 mower which in 7-8" grass actually pulled the blade mounting away from the deck. Cheap material!!! I called John Deer & their reply "sorry". I asked if they wanted my phone no. The reply "we do not follow up on complaints". That defines their products & service.