Raised my interest rate on a cancelled account
WILMINGTON, DELAWARE -- I am highly agitated with this bank. I had been a customer with them since 2005, but I got fed up with them after they repeatedly raised my interest rate. So, on Dec. 2008 I closed my account, with a balance on it, BUT, let me stress, I have been making scheduled automatic payments through Juniper's site, on time. (My online access to my closed account on their site.) Well, I get an e-mail from them stating that my bill is ready to view. As I was reviewing the e-mail I noticed that my minimum payment went up. So, I contacted Juniper via phone. I inquired if my APR went up and asked them why, since it is a closed account. Plus, I mentioned that I never received my 45 day notice that my interest rate was going up. The representative informed me that my APR did go up due to the economy. (Are you serious? Is that a valid reason? That is definitely not valid in my opinion, especially since my account is CLOSED and I have been paying my bill on time.) I informed him that I refuse to accept the current APR because my account is closed and I agreed to pay the APR that was on my account when I closed it. The representative would not budge, so he just filed a complaint and submitted it to higher up and informed me that I will be receiving a phone call 24-48 hours regarding my issue. I am hoping they will call and I am going to fight hard to get my APR to what it was when I canceled my account. I am fuming with this company. If the issue does not get resolved, I will seek legal counsel and contact the national media outlets to let them know what is going on. I am not going to be pushed around anymore by this bank.
**Update 1/15/2010: Still have not received a phone call from them. It has been over 24 hours and still no call. As for my account being closed, it is indeed closed, I cannot use the card, the automated phone system says it is closed, the Juniper representatives have verbally told me it was closed on numerous occasions, and it shows that on my credit report as being closed. I just carry a balance on it, which unfortunately, I am unable to make big payments to pay it down. (My fault since I was irresponsible with my spending). So, I will keep everyone posted. I have currently filed a complaint with the BBB.
**Update 1/16/2010: I went ahead and called Juniper and spoke to a very insightful person at one of Juniper's call centers (Colorado Springs). Here is the deal with my account: I closed the account at a variable rate, which means that even though my account is CLOSED, which he confirmed was closed, they CAN change my APR as high as 37% (Yikes...37%!!) So, he recommended paying my card off in one lump sum or transfer the balance out to another credit card or loan with a lower rate. He informed me that there is nothing they can do to lower the rate. But, I wish this was explained to me before, so I would have known better. *sigh* Definitely learned my lesson.
**Update 1/20/2010: I have been communicating with Barclay's bank via the BBB. They have decided to reinstate my old APR. (Hallelujah! Amen!) It took two responses from Barclay's though. The first letter they sent me addressed me, but had numerous errors within the letter. (Addressed me in the opening of the letter and then within the first paragraph they had another person's name and a different credit card type. Plus, if I decide to opt out, they told me to respond by November 29, 2009.) The second letter was a letter of apology for their error and to confirm that they were reinstating my old APR. I accepted it.