[X]

Just Military Loans

Star Star Star Empty star Empty star
4 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Just Military Loans claims to be "military friendly"... and that's not the only unfulfilled claim
Posted by Tiffany W. on 11/05/2008
GEORGIA -- Around 20 September I was in need of a small loan. So I searched the net for military-friendly companies and found 'Just Military Loans'. I have received loans through other military loan companies in the past, so I did not think this would be much different. I filled out an application on their website and the very next day they notified me that I was approved. They emailed me a list of instructions on how to begin the loan paperwork process. The instructions dictated that I would need to set up an allotment through My Pay (to pay the loan through monthly payroll deduction) and that I would need to get my loan documents notarized and signed and fax back to them.

I completed my part of the loan process within 2 days. At the time, I was currently home on leave, in between a PCS (military move). Part of the loan process was to give them information on my chain of command and phone numbers where they could reach them to verify my employment. My chain of command was overseas, 14 hours ahead of EST. But then, this being a military loan company, you would not think this to be a problem. But it was. They informed me that they only call overseas on certain days, which were Tuesday and Thursday. And the times they call at are not at all realistic. They would call them early in the morning, when they would not be in the office yet and of course unavailable.

Around 5 October, I finally grew frustrated and fed up. I had done my part of the loan process and these people were not working hard at all to do their part. By then, the payroll deduction had already began, so they had received my first payment on a loan that I had yet to receive. I immediately stopped the allotments so that it would not be taken out of other checks and called Just Military Loans and informed them that I would no longer need their services. I then asked for the refund of the first payment they had received. She stated that I would receive my refund through ACH with a fee of 12 dollars. Does not sound right that I should have to pay the ACH fee for a loan not received for failure to do their part of the agreement. And anyway, the way the loan agreement was set up, they withhold the amount of the 1st payment from the loan amount to be received in case they do not receive my allotment, so I would have been given back that amount ANYWAY. But whatever, I just wanted the whole thing to be done with so I agreed to the ACH refund.

I know you are not supposed to put any money down on a loan before receiving the funds, but I have gone through other military loan agencies and they require proof that you have started an allotment before proceeding with the loan. I never had a problem with this until now.

By 23 October I still had not received my refund. I emailed their company and informed them I had not received my refund and I received a response back asking which account I would like the funds to be deposited into. I gave them the requested information.

By 3 November, I still had not received the refund. I sent them a 'friendly' reminder that they still owed me the refund and that the next email I would have to send would be from a lawyer. I received a response on 5 November asking for my bank account information (once again). The ACH fee also somehow changed from the previous 12 dollars to 16 dollars. I emailed them asking why and she claimed that because it was now past 1 November the ACH fee went up and that she would need proof of all email correspondence with them to prove that I requested my refund prior to 1 November. I forwarded her the information. This shows terrible negligence on their part and I am STILL waiting for my refund. I filed a complaint with the Better Business Bureau. If you are in the military and looking for a loan, think twice if not three times about dealing with this company.

     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by moneybags on 2008-11-05:
Contact JAG to help you.
Posted by yoke on 2008-11-06:
Something doesn't sound right. How can they start taking money out without you setting up an allotment with admin at your new command? Usually it takes a month or 2 for an allotment to kick in. How did this one kick in within days?
Posted by Anonymous on 2008-11-06:
yoke -- In answer to your question how the allotment kicked in so fast -- The DoD has a website called Mypay. An automated system for DoD peeps to change exceptions, allotments and other pay related items. An allotment request takes effect almost immediately in as little as 1 day and never more than 14. I hope that clears things up for you.

Yes, moneybags is right. Report these people to jag. Also, remember anybody can put the word 'Military' in their business name. Doesn't mean their military friendly or even know what they are doing. Good review. Perhaps your warnings will be heeded by others.
Posted by yoke on 2008-11-06:
wow, back in hubbys days it took a couple of paydays for an allotment to kick in.
I know what mypay is, hubby has been on if for retired pay issues, it is a joke, LOL!
Posted by Tiffany W. on 2009-01-28:
No, it does not take "days". At least with the Air Force it does not...not sure about the other branches.
Posted by Tiffany W. on 2009-01-28:
thanks for the feedback everyone.

btw, finally got my money :)
Posted by jayson17 on 2010-09-13:
Similar thing happened to me...company is very rude to your references and chain of command. They will call them after hours and if nobody answers (duh!) then they wont try again. They also wont except cell numbers (where as my chain of command uses them alot). Good luck getting a hold of company after you fax the paperwork into them..They wont call or email you if there is a problem but sure was quick after I filled out the application...DO NOT USE..ITS A SCAM..You wont get your money!!! Dont believe me...check out other complaint boards including BBB..all say similar stuff about this company...should be shutdown!
Posted by KariLynn on 2011-01-14:
I had no issues with them whatsoever. My experience was actually a very good one with JML.
Close commentsAdd reply

SCAM
Posted by Jessie L on 06/16/2010
Just Military Loans promises approval for all military loans, and they do keep their promise. Just military Loans does approve military members, the only problem is getting them to pay out. After submitting my loan application I was notified of my approval within just a few hours, I thought "it only took a few hours, this is looking good so far". After the approval you will be asked to set up an allotment and print and sign the contract and scan or fax it to them along with a copy of your military ID. After I did this I wasn't contacted by a Just Military Loans representative for 3 days, once I finally was contacted by the representative she informed me that I need to provide additional contact numbers for my chain of command. Once I did so(it was a Friday) I did not receive a reply or update from the representative until that following Monday, which is when she told me that now that they have the numbers for my chain of command I need to provide new references because none of my references would answer their phones, so I replied stating that I would notify my references of the expected and important calls. Once I did so I notified the representative. Later that day two of my references received calls from Just Military Loans but when they answered the calls they were immediately placed on hold for more then 5 minutes then were hung up on. I was then notified that I will not receive the funds until my references and chain of command have been contacted but this company made that almost impossible.
I am a Finance Technician for the US Army, I assumed that this company was stalling or delaying the process until they received my first payment then would no longer need my business. I stopped my allotment before end of month cut off hit(usually on the 22nd or 23rd of the month, mid month cut off is usually the 6th, 7th or 8th of the month) so Just Military Loans did not get their hands on any of my money. I suggest those who read this review do the same because I would hate to hear about somebody in need of financial assistance getting scammed by this company. Omni Financial is a great military loan company, I was contacted along with my chain of command in less than 24 hours and received the funds within less than 48 hours of submitting my loan application.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by jayson17 on 2010-09-13:
Same thing happened to me! DO NOT USE THIS COMPANY!! I made the mistake of applying, quick reply saying yes, The company they use (verifax) to call your chain of command and references are very rude! Hard to get a hold to the company..My chain of command use cell phones most of the time and are not sitting in a office 24hrs a day..company doesnt understand that and wont work with you..I have tried to complain to the company and they do nothing..Many similar complaints about this company on other sites including BBB.
Posted by darlingnikki81 on 2010-10-19:
I went through the same exact ordeal. They needed to contact my chain of command, but they only did it during certain (unreasonable) hours so they were never able to make contact with anyone. As soon as I caught on to their scam I canceled the loan but unfortunately they had already received my first payment. I emailed them about a refund and they emailed back stating no problem and I should expect my refund in a few business days. Did not happen. So I emailed them again and the same lady responded and swore up and down she never made contact with me. So I forwarded her the email she initially sent me to refresh her short memory. She replied with the same stagnant answer..that I would receive a refund in a few business days....except this time it would be minus an ACH fee...something I should not have been made responsible for paying since the reason for the refund was due to their negligance. Days passed and still no refund. It wasn't until I filed a complaint with BBB that they finally decided to issue a refund.
Posted by KariLynn on 2011-01-14:
I had a good experience with this company. I'm not sure why my experience was so different, but they were very quick to get us our money and we've had no problems. Pioneer Military Loans is a better company to use though, in my opinion.
Posted by Sarah on 2013-08-23:
Hello, My husband got medically discharge from the Army. We added to our loan an agreement or type of coverage that will forgive the loan in a instance that a person is medically discharged. The whole time he was in the military they took the payments out of his check. Which is great and conveint. After he had got dicharged. They try to say that the loan will not be forgiven becuase he was short a 40$ payment on his last payment. there for he was not current at discharge. I have been fighting with them becuae the payments were taken directly from his check no a checking account and guess what how convient we were short 40$ and they will not hold up to there promise. I am so tired of finacial insitutions takeing advantage of military members. PLEASE DO NOT use this place. They are a ripp off and not worth it! They can not keep there word or hold up to a contract. They will be hearing from my attorney!
Close commentsAdd reply

StarStarStarStarStar
Just Military Loans
Posted by Beth__10 on 08/22/2012
DELAWARE -- While my husband was deployed we had a death in the family that required me to travel cross country on very short notice. Needless to say we didn’t have the extra cash just sitting around for me to buy a last minute plan ticket. I spoke with my husband and we agreed we would take out a short term loan. All the payday loan companies around base charged such high rates I knew that wasn’t an option. I researched online and found Just Military Loans. My husband completed the application online with Just Military Loans and we received our approval email that same day. During the process I had a few questions and upon calling into Just Military Loans the nice customer service lady told me that for security purposes they could not give me any information on the account unless I sent in a copy of my power of attorney. That was understandable so I faxed over my power of attorney and called back in. Once my power of attorney was on file our Account Manager called me instead of just corresponding with my husband through email and kept me updated on the process. We received the money with no issues and I was able to make it home in time for the funeral.
We had a wonderful experience with Just Military Loans and they really helped us out during a time of need. Everyone I spoke with at the company was helpful and knowledgeable. If ever in a pinch again and in need of money quickly we know who to turn to!
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by yoke on 2012-08-22:
Good to know. Did your husband attempt to get the Red Cross to help you get home? They were wonderful when I had to get home when my dad passed away.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Company EVER!! Just Military Loans
Posted by Jose.rodriguez on 08/15/2012
WILMINGTON/SANDY SPRINGS, DELAWARE -- Just military loans is by far the worst military "friendly" loan company in the whole United States if they were an international financial institution it would be in the whole world. Fast Loans? yeah right. There is not words to describe the magnitude of bad service and poor management these people offer to our service member not to mention the outrageous APR they charge you oviously to get you into more debt in the future. their slogan "Serving those who serve" please remove that out of your website is more like screwing up those who serve. This following message is for you Just military loans and their Staff. Answer me this question. How does it feel to scam the people that protect this country with their own blood and sweat in the battlefield? how would you feel if I was your brother your sister your mother and you were giving me the type of treatment you give these service member would you sell an 70% 80% APR loan to your own mother?
How would you feel if I was your son your daugther and there was a loan company out there taking advantage of my financial situation. Do you have any idea what is to pick up your best friend in pieces off the ground? You guys need to get your Shi* straight excuse my french. But what you guys are doing is simply wrong. We come back to the country we come from so that our fellow American can help us out not screw us over. Shame on you guys how do you even sleep at night from the CEO to the newest employee in this financial institution from the wealthiest investor to the least one. I can't believe this is the kind of people I risk my life for out there in the field. I thought to myself you guys were living to your motto to your slogan but I guess I was wrong. But you keep what you doing. One of these days you will hear from the Distric and State attorney along from the president of the United States Himself. Companies like yours shouldn't be on business. Taking advantage of those in need.

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by FoDaddy19 on 2012-08-15:
Pretty much all "payday" loan places operate this way. Their typical patrons are those who have such poor credit that they couldn't get a loan from a bank or credit union. These places typically make risky loans, and their interest rates reflect that. Nobody is forcing anyone to take out a loan with a sky high interest rate though.
Close commentsAdd reply

Top of Page | Next Page >