Kaiser

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1.3 out of 5, based on 10 ratings and
31 reviews & complaints.

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Kaiser Members "Beware"!!!!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANTA ROSA , CA ., CALIFORNIA -- Please! If you have KAISER, HMO, for a few dollars more you can have an 'PPO'. If, you have serious issues, you need to venture on to a 'PPO'! It's literally a few dollars more. We "WERE" members through his work, and they were taking $40.00 month out of his check.

PPO..... $5.00 more a month! Prescription's 1/2 the cost!!!!!!!!! He went in and, was diagnosed to have hepatitis B, then they fraud gently said he has hepatitis A-C-D-E, and was charging his insurance $100's of thousands of dollars! They had us in there every 3-5 days, we were dropping $20's and $40's like playing the slot machines! Repeating the same test. I kid you not. You know us women.... IF, I DON'T GET AN STRAIGHT ANSWER, LIKE THE STRAIGHT QUESTION I ASKED, then you know, THEY'RE HIM HOLLEN YOU AROUND!!!!!!!!

And, guess what O.M.G! Proof, it was just that! This the Santa Rosa, Ca. Located at #401 Bicentennial, the main one. Dr. **, his liver doctor, the gastroenterologist dept. O.M.G! Please beware. I had his primary doctor call me, he was like "Hi this is doctor **," I was like "hay!, he's not here..... he's at work!" He was like, "well you are the one I want to speak with..... you're always together! You know.... he's very, very, sick!!!!! He has less than 10 percent liver function, and he can die today or next year." (And, a little more said of the same.)

He's very sick from the hepatitis A-B-C-D-E. And I was already being doubtful. (Now keep in mind we know of the b, and he will out live all of us, not an issue.) Okay I get to the point I knew something was terribly wrong when a botched hernia operation went in with 1, and came out with 6. It was obvious for the need of a second opinion, they refused so we dropped them.... and got a PPO and was cheaper (we see who we want, when we want for the same money! You see..... if it's a closed network, that allows them to lie, make up, and create bogus non- existing reports).

We had 4 test done Sutter, Memorial, Santa Rosa Community Clinic, and, UCSF, and O.M.G! It came back NEGATIVE!!!!!! NEGATIVE!!!!!!! NEGATIVE!!!!!!!!! Never even came in contact (we all come in contact, 1/2 creates antibody to rid of those diseases, and the other 1/2, has issues). And the B.... he's so low, it's undetectable. That is 1 of 5, serious ongoing medicals procedures, being "ongoing" makes it to be one of the most expensive treatments to treat, because it's "ongoing" beside aids!!!!!!!!! And they charge the insurance up the "WAH- ZOO"!!!!!!!!

They refused us second opinion, by law you can get a second opinion. They are one network... all one network. He now have "ANTHEM-BLU-CROSS" not the one, just anyone off the street can get. We know that can be pricey!! BUT through your work, of course it's going to be cheaper. You can get it but you to drop KAISER. They will have the option for you to have ANTHEM-BLU-CROSS, among others we liked ANTHEM. We so far LOVE ANTHEM. Kaiser is a poor man's insurance.

But Dr. **, the hernia dept. (he would refuse to see us even if we made an appointment, he would cancel, or do a no show!!!!!) concerning the 6 hernias that sticks out 10 inches I swear! There was a Dr. **, he popped up from absolutely nowhere and purposely jammed a 3 inch needle into the hernia and smiled like when you say "did it hurt"!!!! The nurse said "we need to file a complaint on him for his conduct!!!!!" When we tried doing just that, we were told that he did not work there any longer!

Dr. **, primary doctor, he said "I'm sorry I can't get involved in this hernia drama", but urged us to keep asking the right questions!!!!!!!!!! All these hernia issues, politics, we said "yeah we know it's a job..." I know we couldn't help but feel for him! Dr. ** - the gastroenterologist dept. Now! You make your decisions, and while you're doing that, don't count on the research on these doctors because they will come up as magnificent brain surgeons, and they cook for the needy... and pay for it all!!!!! It's ALL a bunch of crap!

As long as they Kaiser keeps their dues to the city/state paid, they can write whatever. REMEMBER IT'S A FREE SPEECH, and it's a network, within a network, so you're not going to find out squat. Here's the real messed up thing from the liver doctor **, she was like "yeah! His "doe doe" is a little high and his "gaga" is a little low" (and if that's all true then the only thing is in question to have done is a biopsy!). But no issue, then no biopsy. Yeah!!!!!!!! We know now. Please good luck. I pray for you.

     
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Denial of Health Insurance to Extremely Healthy RN Kaiser Employee
By -

I couldn't believe it. I'm a 52 year old RN who has worked for Kaiser Medical Center as a per diem RN for 11 years. I am in perfect health. I windsurf, surf, roller blade, hike, bike... I never get sick. I have always worked as a per diem RN (for 30 yrs.) so that I can control my own schedule and travel etc. I have always had high deductible Blue Cross. I have never used it. I was always a little embarrassed when my pts. in the hospital would ask me something about my personal experiences with Kaiser health care and I would have to say I don't have Kaiser - I have Blue Cross major medical.

I would try to avoid telling them that I have almost never had a Dr. appt. in my life. My only preventive health care is occasional paps at Planned Parenthood (all negative). So I decided to finally fork up some more dough and pay for a Kaiser plan that would include regular check ups so I would finally start getting regular check ups. I filled out the application online with no doubt in my mind I would be accepted.

I wanted to be sure they couldn't ever use the excuse that I didn't reveal something on the application so I put everything I have ever been seen for down - a sprained knee, pre-cancer from too much sun on my face removed by the derm (show me an adult that doesn't have that and I'll show you a person that never gets sun - it is completely benign), and to the question "Do you have regular periods?" I answered "no" because I have been in menopause for a yr. (a perfectly normal situation for a 52 yr. old - DUH!)... but they offered no chance in the application to elaborate that I'm in menopause.

I couldn't believe it when I was denied health insurance because: Unspecified muskuloskelatal condition, unspecified gynecological condition - irregular periods, and unspecified skin condition. Keep in mind I provided the name, addresses and phone numbers of the dermatologist and the orthopod that treated my face and diagnosed my knee (no treatment needed - just resting it). Meanwhile I'm back on the medical surgical unit at Kaiser Hospital lifting and turning pts., running around the unit but they won't give me health insurance!!!! (I very seldom call in sick and when I do it is really a mental health day.)

I'm so furious! At least I will never again be embarrassed when pts. ask me about my Kaiser health care and I have to say I don't have Kaiser. I will also never be embarrassed if I ever have to go to an ER or Dr. with my essentially worthless Blue Cross insurance. I did my part to attempt to pay for better insurance. I will have no qualms if the need arises to get the health care I need and then just declare bankruptcy and refuse to pay it. The system is so screwed up it begs for that. Thanks for giving us a voice!

     
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Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BAKERSFIELD, CALIFORNIA -- I have been PRO Kaiser for years. Last year I needed a total knee replacement (Feb 2014) and I was sent out to an Orthopedic Surgeon who does not work for Kaiser. After the operation, I had to ask this doctor every other day for physical therapy, finally 3 weeks later he sent me for physical therapy. After six weeks I still did not have full movement of my leg, I could bend my knee to 72° degrees and straighten my knee to 8° degrees. It was at this time he wanted to perform a manipulation because I was not able to bend my leg more than 72° degrees. I did 6 more weeks physical therapy; again I have to ask for more physical therapy, this happen 3 more times.

At this time I can only bend my knee 90° degrees and I am still in a great deal of pain. After 5 months he said that he could no longer help me and said that I needed to get another opinion. I was then seen by a Kaiser Orthopedic Doctor, this doctor sent me to Kaiser Orthopedic Doctor now in Los Angles, this doctor said he could do nothing, then I was sent to Cedar Sinai Orthopedic Doctor, this doctor ordered two test. After 6 phone calls by me and two forms requesting medical records, to both Cedar Sinai Orthopedic Doctor and Kaiser Orthopedic Doctor, the request was sent to Kaiser.

I did have one of the tests at Kaiser Orthopedic and this doctor wanted to research MRI or CAT scan, he wanted to see which would be better. This Kaiser Orthopedic doctor said that this was the last visit, he said he could no longer help me, but he was there if I needed him. The other thing I noticed is that it is taking longer to get in to see my primary doctor, use to take 1 to 2 weeks, now it is taking 4 to 6 weeks and the wait time is taking longer. I no longer feel that personal touch at Kaiser, it could be because of all the issues I have had with my knee.

     
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Denial of Adequate Treatment
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ONTARIO, CALIFORNIA -- I fractured my knee cap March 2011. It was shattered and surgery with hardware was used to reduce the fracture. I was referred to physical therapy. However, the woman to whom I was assigned never spoke to me or really provided me any real treatment. She was busy training a physical therapy student. I was unable to walk properly when released. I discussed this matter with the surgeon and nothing was done. I sought private treatment paying on my own.

By August 2013, I was unable to walk at all and in extreme pain. I saw their doctor. I was given a sheet of exercises. I persisted. I was given a referral to an orthopedists. X-rays were taken. The X-rays showed the arthritis but they denied the necessary treatment. They focused on my bad knee but I kept telling them it was left hip. I was seen by a physician's assistant who told me this was "my new normal." I was referred to Physical Therapist, but despite how crippled I was, I could only get an appointment every 3 or 4 weeks. The therapist tried to make an opening for me, but was completely overbooked.

On 12/31/14 I switched to Aetna on a PPO. My left hip is now completely frozen. It turns out the hip was completely arthritic and had been since August 2013. I am going to have a hip replacement. It is now June 2014. I have been walking with a cane and in severe pain. It has taken this long, after escaping from Kaiser to get treatment. My advice is to stay far away from Kaiser as possible. Despite their representations, they balance their books by collecting co-pays and denying necessary care. Beware.

     
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Charges Like Kaiser, but Serves Like Medicaid
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

REDLANDS, CALIFORNIA -- I had a bad seizure on Dec 7, and was taken to Redlands Community Hospital ER. They brought me out of it, stabilized and discharged me the same night. I called in to my primary care doctor at the Kaiser Redlands clinic; and he saw me in a very timely manner. But then he ordered a follow up visit to a neurologist, and the earliest appointment I could get was not until Jan 16. The reason I need to see him is that the seizure zapped my short term memory; that and during waking hours my experiences become dreams instead of memories. The ER doctor thought that I had suffered hypoxia during the seizure.

I can't believe that Kaiser, knowing what I went through and the after effects, thinks it is fine for me not to see a neurologist for six weeks after a seizure that nearly killed me. I have to call in every day hoping there will be a cancellation, but it's no use. I suspect that Kaiser Fontana is understaffed. My husband and I pay almost $1,800/month for our two premiums. That is why I say that Kaiser charges like Kaiser, but at least in this case it feels like I'm on Medicaid! Perhaps that is naive. Perhaps it takes six months to see a neurologist on Medicaid. I just think that considering the brain damage from a seizure that almost killed me, I'd be a higher priority to Kaiser.

     
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Good Luck Seeing A Dr.
By -

WOODLAND HILLS, CALIFORNIA -- I broke my ankle, went to urgent care ($40 copay). They referred me to orthopedics ($40 copay). They told me I needed to go to the "casting dept", but they only put casts on from 8 am to 10 am and it's on a first come first serve basis so get there by 7 am the next day. That's 2 days with a broken ankle, with no brace and no cast. 7 am the next day I arrive and sit with many other people with broken bones waiting for their casts. I saw an "attendant" ($40 copay) who was very rude. For my follow up visits if I wanted to see an orthopedist it would take 2 months to get an appointment, so I could only see an assistant also for a $40 copay.

Now that I am assigned to an assistant, I can not see an orthopedist, only the assistant. After 6 weeks, the "assistant" told me I should be healed and to "just walk on it". That was 7 months ago and many complications and lack of answers. I have run the gambit of seeing Podiatrists, Physical Therapists (which you cannot get a standing appointment for each week). Today I called to ask the Orthopedists assistant can renew my temporary handicapped placard, because Physical Therapist can't do it, and orthopedics said they won't renew it because I should "be healed by now".

My records indicate that I am in physical therapy, and still walking with a cane. The person on the phone said maybe he would renew it if I came to see him again ($40 copay). It could be so easy, but Kaiser doesn't make anything easy. Most times when I've gone to Kaiser for anything it's been an assistant, not a doctor or there is about a 2 month wait. Why is the copay the same to see an assistant as it is a doctor? If I could get off Kaiser I would in a heartbeat.

     
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The Kaiser WAY of Doing Business
By -

SANTA CLARA, CALIFORNIA -- My Mother has Kaiser... always has. She pays for her benefits quarterly, and always on time. She underwent bi-lateral knee replacement at the old Santa Clara Facility. Her Orthopedic Surgeon was great. While in the hospital (Kaiser Santa Clara) she was subject to the usually poor "in hospital" care that we all have heard about. She was transferred on a holiday to the SNF (Skilled Nursing Facility) without her medications or CPM devices. On her second day at the SNF, a "Patient Care Nurse" (that's DISCHARGE NURSE") told her that her rehab was not progressing.

The nurse then later ignored the Durable Power for Health care and violated her privacy (Sections 160 and 164, SS A,E according to the OCR). In a conversation with the son (DPH), the nurse blurted out that the patient didn't even deserve to have Kaiser benefits, because she only had them because of a retirement package! The nurse then made 2 harassing phone calls to family C.P.C. 653M (a crime, misdemeanor) which the family recorded and played back to the Santa Clara County Sheriff. Upon filing a complaint with Kaiser's "Patient Relations" a series of letters discounted the ordeal and claimed it never happened.

In some letters, the issue was never even addressed, it was as if they were having a monologue. Kaiser NEVER even asked for any clarification, to listen to the tape... NOTHING!! It was reported to the OCR, Office of Civil Rights, and a year later.... nothing has happened. Recently, my mother went into Kaiser because her foot was red and swollen... They took an MRI, and prescribed 2 courses of antibiotics without taking a culture. 25 days later still painful and swollen, I insisted on a referral to Podiatry, they took a X-ray.... BROKEN FOOT!

The moral of the story: Don't bother complaining... Kaiser will brush it under the rug then discriminate against you.... in a very business-like manner giving the appearance that they are doing everything they can. This "Patient Relations" is a nothing but a drop bucket for complaints.... that go no-where. KAISER FOUNDATION is a business. While other hospitals are going under and struggling with budgets... they built a $700 MILLION PLUS new hospital in Santa Clara Ca. You figure it out.

I can't get my mother to leave Kaiser, though she knows it's not all she thought it was. She knows Kaiser isn't the best, she CAN afford better.... I guess she's used to Kaiser's abuse and sometimes does not seek treatment, because she says "Kaiser is trying to kill off old people". NOW THAT"S NUTS.... In my opinion Kaiser isn't trying to kill off old people.... Kaiser is running a hospital as a business.... as cheaply as possible and if people die... so what!

The day they opened the new hospital, they had all the Kaiser big wigs there for a walk through. These are some of the most repugnant individuals I have ever seen.... All patting themselves on the back about what a great hospital they have. I wonder how many people they have mis-treated to build that thing! It was the 2nd largest construction project in California!!! The stories people tell about Kaiser... I'd have to say they are ALL true. Kaiser is in it for the money.... nothing else! Even Kaiser employees say it's LOUSY care!!! Too Much!

     
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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAKERSFIELD, CALIFORNIA -- I was giving a referral by my Kaiser Doctor for an ankle brace. One day later, I received a call from the company that takes your information and summits to Kaiser for approval. One week after seeing this company, I called to ask if Kaiser has approved the brace for my ankle, they said not at this time, two weeks the same thing, three weeks the same thing. At this time, I called members' service to talk about not getting the brace and about how long it takes to see a doctor, 6 to 10 weeks. We talked about how doctors are leaving Kaiser and this is why it is taking longer and he also blamed Obama Care. All this person could say was Kaiser is a 5 star medical company and here is the kicker, he doesn't have a hard time getting in to see his doctor. I still did not get an answer to my question about my ankle brace. This person just going on about Kaiser 5 star rating.

     
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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAKERSFIELD, CALIFORNIA -- I went to Kaiser walk-in to have a lesion on my finger looked at. This doctor referred me to the dermatologist department. This took all of one week. The doctor cut the lesion off and said if it came back to make another appointment. The lesion came back and I called to make the appointment and they said it would take 7 weeks before anyone could see me. I then called Dermatology and Skin Cancer of Bakersfield, I got an appointment in two days. What is wrong with this picture? In the past it would take two weeks to your doctor or you could call and make an appointment with another doctor for the same day, now it takes 6 to 8 weeks to see a doctor.

     
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Done With Kaiser
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- After being on Kaiser from the age of six months to now at 58 and never having a problem, all that has changed. In the last few years the rates have gone up and up and service has gotten worse. It's all about the money. I have a chronic, painful condition - arthritis in my neck (diagnosed by a Kaiser Dr.) and TMJ. I have had an RX for a pain med and muscle relaxer for years, which was used only as needed and sparingly. I was sent a notice recently that they had assigned me a new Dr. after years of seeing the old one who never gave me a problem with refills.

I recently sent in a refill request for my meds and the request was denied saying I had to come in for "lab tests" and an evaluation to determine "if I actually had the condition and or if it still existed." What??? NO! I'm not stupid and know arthritis and TMJ do not resolve. They are permanent conditions and lab tests etc. are NOT necessary for these conditions. They only want me to come in and pay the MUCH higher than before co-pays to run tests that are not necessary and are worthless as far as my conditions.

They kept me going through tons of red tape and hearings I didn't request only to keep denying me my meds. NO more Kaiser for us. We are leaving and going to a new health plan. Kaiser is no longer the good company it once was. Now it's corporate greed.

     
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