SAN JOSE, CALIFORNIA -- I bought a 10 pc bucket of chicken from the KFC at 955 Saratoga Ave, San Jose on Sunday Feb. 1, 2015. The bucket contained 3 breasts total. I paid a little extra for the 3rd breast as the bucket normally came with two. I personally ate 2 breasts on Sunday and refrigerated a few left over pieces.
On Tuesday afternoon I took the remaining breast and micro waved it. The skin was soft after micro waving and came off when I started eating it. Inside the breast I saw discolored meat - grey and black with a honeycombed material near the bottom. The area in question is about 2.5" by 1" wide. There are also areas in the white meat nearby that are discolored. To me it looks like a cancer growth. I may have eaten some of the bad area - see bite mark on left side - but have not gotten sick so far. I kept the breast in the freezer in case someone wanted to examine it.
When I called the store, they offered to replace it for another piece but I declined. I sent two emails with pictures to the franchise owner - Harman Management Corp. to the attention of ** Tuesday afternoon, but have not heard back from them. I also sent the picture to the Santa Clara health dept firstname.lastname@example.org as instructed when I called them on Tuesday as well. After not hearing back from either message I called the health dept again. Finally connected with the inspector in charge of the area that the store is in and sent him another email explaining the issue and two pictures of the breast.
This morning I received a voice mail on my phone from the inspector. He said he contacted the store and they did an internal audit on themselves and no problems were found. Apparently the inspector never even went there. He only called the district manager for KFC and said they dealt with it internally. I find it hard to believe the issue was so poorly investigated. The condition of the food is horrible in my opinion. I would hate to find out that someone had eaten something like this and gotten ill. The inspector even said he had never seen anything like it. I would think that alone would prompt more than a phone call. I have attached 2 photos - the same that I sent to the health department.
SOUTHPORT, NORTH CAROLINA -- On July 23, 2015, I wrote a letter of complaint to the website concerning a wrong order from the Southport, NC location. As this is a tourist town and the establishment is located several miles away, I took the time to write this complaint. I tried to call the restaurant but all I got was a fax machine. By the time I tried to contact the restaurant and wrote the complaint, our food was cold, most of my order was wrong and not edible.
Several days later, I had not received a reply of any kind and I called the customer service number listed on your website. The lady on the line, who was not very courteous, told me she was sorry that this had happened and she would contact the regional office and the matter would be taken care of immediately. A week later, I still had not received a call or anything, so I called again. Another representative assured me that she would contact the regional office and I would hear from someone immediately.
Today, several weeks later, I still have not had a response. I called a third time. Got the very same answer. I asked to talk to a supervisor. She gave me the same answer: "We are so sorry that you had to wait, we are not ignoring you, we will contact the regional office and they will respond immediately."
I have lost faith in KFC. I am retired and $12.79 for a meal is a treat for us. I don't make $100,000 a year. If I did I wouldn't eat at KFC. I realize this is a billion dollar corporation, but it seems to forget that the majority of that billion dollars come from people like me. The way your customer service department has treated me is shameful. If you have so many complaints that they cannot be answered in six weeks, no one should eat at KFC anyway.
If my complaint is without merit, I deserve at least a phone call telling me so. I have been a customer for years, since I was a little boy. If this is the way complaints are handled, KFC has become arrogant and belittling to its customers. This is by far the worst experience I have ever had, either in retail or restaurant practices. I don't expect this type of treatment from an establishment like KFC.
LIHUE KAUAI, HAWAII -- On June 17, 2015 I went to KFC & bought a chicken meal at the drive thru. The meal cost about $6 which I paid with my only $20 bill. When the cashier gave me my change, she only gave me $4 something. I informed her that she shorted me $10, but she insisted I gave $10. I then tried to protest, but she just shut me out by closing the window. I didn't want to make a big deal over a $10 so I left the premises although it still bothered me. I told my sisters what happened & were advised I should call the manager so I did. The manager was no better. The first thing she said to me was that she heard what happened and that they didn't have any $20 bill in their cash register.
At this point, I was livid of how I'm being treated because there is no way that's true because I was absolutely certain I gave $20 as that's all the cash I had. After going back & forth, the manager finally told me that she would count the register to verify and call me back. After awhile, the manager called back & told me that they were indeed over $10. She apologized after the fact & offered me complimentary meal when I go to pick up my money. I just felt mistreated that the manager didn't take the proper protocol initially in handling the issue.
LAS CRUCES, NEW MEXICO -- This specific restaurant continually leaves out an item from our order, this is the 5th time. Even with a receipt they wouldn't refund it nor did they give us the particular item paid for. But they did offer a large drink. Ridiculous & very unprofessional. We only go there because our children love the GO CUPS. Never again. They lost our dedicated business.
ROXBORO, NORTH CAROLINA -- I haven't purchased Kentucky Fried Chicken for sometime but I had missed the recipe. Should have waited much longer. I don't understand why you cannot purchase tender chicken. Bigger is not better nor is stringy meat. The same order I got before only had breast legs and thighs no wings. There is nothing wrong with the recipe. Improvement is desperately needed on the quality of meat you use.
FORT WORTH, TEXAS -- My experiences with KFC in Fort Worth TX have been horrible. I'm going to start with my most recent visits to older visits. After I left church Wednesday December 11, 2013 I visit the one on Mansfield and got the 2 piece boneless combo. I asked for all white but got mixed. I had to wait 5 minutes on potatoes wedges. When they brought my order I asked for my drink and she said "they didn't give you one?" I said "no I wouldn't have asked." Get home and the white meat look like strips that were very, very, dry and the dark pieces was dry and hard on end.
Bridge street have too many young people that don't care and they make excuses for them being rude. I have got numerous wrong order and not fresh order after waiting so long to place and receive orders. They never have chicken ready for it to be a chicken place. I have order 2 pieces white and get home it's a thigh. Go back that manager was nice that day and even though they didn't have any breast she gave me a drink and a piece of chicken extra. Order 2 of the chicken bites combo and get home I don't know what was harder - the potato wedges or the bites.
When I called and complain to the manager he said the manager that night was young and her first time working nights. Get outta here! Then the KFC at 777 n. e. loop 820 in Hurst their crew sometimes suck and the other time it's the food. I got 3 go cup of hot wings and another the other boneless chicken. After waiting for about 5 or 6 minutes he come say they out of boneless chicken he would give my son 3 strips and I said OK. I order cookies. One of the wings we OK the other was hard and dry and the cookies were hard as rock.
Other time I would go inside and they are not busy. I'm waiting and waiting to place an order like they busy. I said "hello someone gone take my order." Well a short African American bald head man with glasses come out and said "go head." No sorry to keep you waiting or anything. I order the 2 piece boneless combo. He didn't ask, "is there anything else, is that it," or what side I wanted. He said "that would be $."
Another time left a party and order me the same 2 piece boneless combo and get home it's the wrong thing. Came back and the short Latino girl was looking as if I got on her nerve for them messing up. She gave me the right order no extra or nothing. I have called the 1-800 # and have yet to hear from the KFC in Hurst. I think I'm gonna give Kfc a long break and start giving Popeye's, golden chick, and Church's my business. But I will never visit bridge street Kfc. Too many mistakes and not enough courtesy. And Hurst Kfc will be going on that same list because they can't even reply to your numerous complaints.
GALESBURG, ILLINOIS -- On Aug. 27, 2013 my boyfriend and I were tired and hungry that night because we had been working on our new place so we decided to get KFC's grilled chickens for dinner. The closest location for us to go to in Galesburg, IL was the one located on 1017 North Henderson store #G160001. We placed our orders at the drive through at 7:42 PM. After we paid for our orders with debit, the girl at the window return card to us and told us the dark meats need to wait for about 6 minutes.
My boyfriend thought 6 minutes should be fast so we waited by the window since there was no one behind us. 3 minutes past and one car pulled up the drive through so we were told to move the car up front a bit so we did. From that point, we should have only needed to wait for another 3~4 minutes but no, we waited for more than 15 minutes in car.
I finally couldn't stand it anymore so I walked in with the order ticket and told one girl that we have waited for more than 15 minutes but have not gotten any of our food yet. She did not ask to see my ticket and just said “we will get them for ya.” She turned around and told the others and the girl in the kitchen asked her “which one is it? The original? Didn't we just gave that one out?"
I told them we placed the order at 7:42 PM. After a minute of watching them struggling to figure out what is going on and finally someone check the monitor and said it is the 2 pc dark meat combo and a 2 pc white meat combo which my white meat combo was packed and left on side getting cold.
Now this one girl from the kitchen starting to pack the grilled chickens into the box and realized someone had forgotten to spray the liner that the skin stuck to it. Another 30 second of standing there watching her struggle to get the meat off the liner and threw it into box, packed and handed to me. Now, I will tell you what I really want to complain about.
Told to wait for 6 minutes and waited more than 15 minutes. Walked in to see 5 employees working and no one had a clue (the store was empty, therefore, they weren't busy). After I told what happened, the girl I talked to didn't look at my ticket to check which order was it and just assumed (as the ticket said GRILLED, not ORIGINAL). She told me the ticket must had lost somewhere in transit...after I told her ticket printed out on 7:42 PM than she check the monitor and reply, “oh, now it is coming out.”
The white meat combo was packed and left aside getting cold for about 10 minutes. After they packed the "completed" order and handed over to me, NO ONE apologized at all. She only said, “there you go, it is ready.” I like KFC, but this is far more than one should be handled. I began to wonder on our way home, if they had a manager on site? Because everyone seem clueless!
LOUISVILLE, KENTUCKY -- Yesterday was Friday - a long and hard workday at the end of the week. To make our supper meal easy, I decided to stop at KFC for an order of chicken - "comfort food". I pulled up to the outdoor speaker and I ordered a chicken pot pie for my husband (at his request since he had talking about them all week after seeing several KFC commercials advertising their pot pies) and a 3 piece meal with mashed potatoes and macaroni and cheese for myself (again, I must say that I was looking forward to "comfort food" after spending the day with 24 first graders).
Much to my surprise I was informed that there would be a 20 minute wait before the chicken pot pies would be ready. I HAD TO WAIT!?! I thought that KFC was a fast food restaurant! It sounds like someone in management wasn't doing their job and staying on top of the restaurant menu, especially for suppertime on a Friday night when I am sure that there would be a lot of people such as myself not wanting to prepare supper meals for their families. I decided to wait - my husband REALLY was looking forward to having that pot pie for supper and myself, I would comfort myself as I waited for my "comfort food."
The time on my ticket printed out as 5:38 PM and as I waited in my car, in the KFC parking lot, I anxiously watched the time go by. As I watched a fellow come outdoors with a bag of food to go and try to hand it to a family in another car, my anxiety rose and I again looked at my watch. After they turned him away (obviously it wasn't their meal) he came to my car, apologized briefly for the delay and turned and retreated into the KFC store. The time was 5:58 - exactly 20 minutes from the time that I had ordered.
My disappointment - I was not offered a soft drink or other item while I waited (since my husband had managed several KFC stores in his earlier career of restaurant management, he said this was the usual policy) and upon preparing to eat his pot pie, my husband said by looking at it, he could tell that they had rushed its cooking and it wasn't completely done (most likely not to anger me and to stick to the 20 minute time frame they had told me).
I am disappointed in the management at this particular store because at the window before my wait I had expressed my displeasure and I was told that they had run out of ingredients to make the pot pies and that was why they weren't ready. I hope that there weren't any other disappointed KFC customers that evening - I did observe another car driving off before they got to the pick-up window.
KFC, I hope that you do a better job of training your managers about the preparation of your products (including ordering and time management) and also customer service. I will not be back at this KFC location again when my husband has a desire for chicken pot pies - I will make them myself, even after a long work day.
They should contemplate renaming their item "Super Bowl", instead of "Famous Bowl". I ordered one today during lunch, and it was absolutely delicious (see attached picture). I was initially concerned that they may just toss in leftover scraps of chicken, and hope the average consumer doesn't recognize the difference. That definitely wasn't the case this afternoon, because as the picture shows, you can see the fresh ample cuts of chicken, breaded and spiced to perfection.
I've heard some folks refer to this dish as a bowl of slop, but in my opinion, it's no different than mixing the corn with your mashed potatoes & gravy on your dinner plate, which most of us are guilty of doing anyway. Great tasting dish and very filling as well! I would recommend trying this to anyone that hasn't already.
PERRYVILLE, MARYLAND -- On April 21, 2013 at 6:38 pm I placed my order at the KFC/Taco Bell. I had ordered a chicken special that consisted of 4 pieces of boneless chicken with 6 piece original chicken meal. I waited 45 minutes still no order so I went to the counter, asked an employee if my order was done if not I wanted to see a manager to get my money back. He looked at my receipt and said “they ran out of dark meat but I can give you all white meat if you want.” I said "yes coz I don't eat dark anyway." He said "OK". I remind him that "the two breasts were supposed to be 1 crispy & 1 original coz I paid extra to upgrade a thigh to an extra breast." He said "OK."
So I waited about another 5 minutes, got my order finally, and left. When I got home there were no boneless at all and the other 6 pieces were all dark meat. The biscuits were hard. I was very angry I tried calling the store several times but no answer. I wasn't driving another 10 miles to take the order back coz by the time I got home with my order. It was already 7:45 pm my family was ready to eat so I had to go to a store closer to get my husband & I something to eat coz we don't eat white meat.
If there would have been some kind of communication from the employee and the manager then I could have changed my order to something that wouldn't take so long or just cancel my order and went somewhere else, coz there were 8 other customers in there as well waiting. I'm usually not the complaining type cause I've been in the restaurant business for the last 15 yrs and I know how busy & hectic it can get, but that store is ridiculous.