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Drive Through Order Wrong... Want It Fixed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I went through the drive through about an hour before closing. I made my order with 2 fillups potato wedges, popcorn chicken, and a drink and extra crispy chicken drumsticks, potato wedges, and a cookie. Instead I received 2 orders of mashed potatoes and gravy with a cookie and a piece of grilled chicken. Even one cookie was missing from one of the fillups. I was super mad because I was so hungry and this is the quality that I got. I mean how hard is it to get a simple order like this wrong?

When I went to pay I was told that they were out of potato wedges, popcorn chicken, and extra crispy chicken. I mean couldn't they have told us from the beginning when we ordered that they were out of these things? I would have told them that I was not interested and gone somewhere else. Extremely disappointed, mad, etc. Columbus, OH.

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Totally Horrible Management
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AURORA, COLORADO -- Upon visiting the KFC on Mississippi and Chambers in Aurora, Colorado at 8:20 pm, on Saturday, 7-22-2017 I was told that they had no chicken. Yes, they have no chicken! WTF? I then asked what time do they close and they told me at 9:00 pm. I have attempted to purchase a grilled chicken breast at this location on many occasions (7-8 times). I was only successful in being able to complete my order on one occasion. Between their early closing hours and unavailability to purchase chicken as advertised for sale, I have given up on trying to order a grilled chicken breast at the KFC referenced above in Aurora, CO.

This place needs to install a competent management team that addresses lack of availability of chicken and the complement of employees whom concentrate on closing early. Since KFC doesn't carry chicken, there is no point in patronizing this facility. This applies to the KFC referenced above.

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Ordered Chicken With DoorDash
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Rating: 1/51

CHANDLER, ARIZONA -- I ordered a 2pc white through DoorDash in the evening. The order arrived in a timely manner but the chicken taste like it was from the day before. DoorDash did their job great BUT KFC chicken was terrible...it was OLD!!!

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No Response from Company Headquarters
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTHPORT, NORTH CAROLINA -- On July 23, 2015, I wrote a letter of complaint to the website concerning a wrong order from the Southport, NC location. As this is a tourist town and the establishment is located several miles away, I took the time to write this complaint. I tried to call the restaurant but all I got was a fax machine. By the time I tried to contact the restaurant and wrote the complaint, our food was cold, most of my order was wrong and not edible.

Several days later, I had not received a reply of any kind and I called the customer service number listed on your website. The lady on the line, who was not very courteous, told me she was sorry that this had happened and she would contact the regional office and the matter would be taken care of immediately. A week later, I still had not received a call or anything, so I called again. Another representative assured me that she would contact the regional office and I would hear from someone immediately.

Today, several weeks later, I still have not had a response. I called a third time. Got the very same answer. I asked to talk to a supervisor. She gave me the same answer: "We are so sorry that you had to wait, we are not ignoring you, we will contact the regional office and they will respond immediately."

I have lost faith in KFC. I am retired and $12.79 for a meal is a treat for us. I don't make $100,000 a year. If I did I wouldn't eat at KFC. I realize this is a billion dollar corporation, but it seems to forget that the majority of that billion dollars come from people like me. The way your customer service department has treated me is shameful. If you have so many complaints that they cannot be answered in six weeks, no one should eat at KFC anyway.

If my complaint is without merit, I deserve at least a phone call telling me so. I have been a customer for years, since I was a little boy. If this is the way complaints are handled, KFC has become arrogant and belittling to its customers. This is by far the worst experience I have ever had, either in retail or restaurant practices. I don't expect this type of treatment from an establishment like KFC.

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Awful, No Customer Service, Items Were Not Properly Given
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Rating: 1/51

MESQUITE, TEXAS -- I ordered a 22 piece meal from KFC located at 2118 N. Galloway Ave, Mesquite, TX 75150. I had to wait for the order to be completed more than 8 minutes for the original chicken since I ordered original. I informed them that I would wait. The clerk frowned as if she wanted me to take her offer of mixing crispy and I said no that I would wait. When I finally received my order, more than 10 minutes, I looked at my sides and both my sides were not filled adequately. The mashed potatoes looked like they had only one small scoop in each cup. The corn was the same.

When I asked what was going on, the clerk stated that they were running out of mashed potatoes so therefore, the drive thru people were given the potatoes. I inquired about the corn since it was inadequately filled as well. I was not given a response only a sneer and a frown from the clerk indicating her disapproval of me.

I am not a whiner or complainer of anything. I purchased a product and I expected to receive a quality product. My cost was over $37.00 and the service and the product were definitely inadequate. I was treated rudely and was treated as if I was less important than the drive thru customer, since I decided to place my order inside the store.

I will not purchase from this store ever again. I will try another chicken place before going back to KFC. I was very disappointed and no apology was given to me just a grumpy clerk having to redo an order of sides. Maybe I should have counted the chicken pieces as well! I may have short changed on this. Since it appeared that they were trying to use the minimum of product to satisfy the demand. Whatever happened to the KFC I knew. Today, customer service is out the door. These young people they hire do not understand and are not adequately trained. You definitely have lost a customer. But then, you probably do not care either.

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Chicken Breast with Cancer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I bought a 10 pc bucket of chicken from the KFC at 955 Saratoga Ave, San Jose on Sunday Feb. 1, 2015. The bucket contained 3 breasts total. I paid a little extra for the 3rd breast as the bucket normally came with two. I personally ate 2 breasts on Sunday and refrigerated a few left over pieces.

On Tuesday afternoon I took the remaining breast and micro waved it. The skin was soft after micro waving and came off when I started eating it. Inside the breast I saw discolored meat - grey and black with a honeycombed material near the bottom. The area in question is about 2.5" by 1" wide. There are also areas in the white meat nearby that are discolored. To me it looks like a cancer growth. I may have eaten some of the bad area - see bite mark on left side - but have not gotten sick so far. I kept the breast in the freezer in case someone wanted to examine it.

When I called the store, they offered to replace it for another piece but I declined. I sent two emails with pictures to the franchise owner - Harman Management Corp. to the attention of ** Tuesday afternoon, but have not heard back from them. I also sent the picture to the Santa Clara health dept dehweb@sccgov.org as instructed when I called them on Tuesday as well. After not hearing back from either message I called the health dept again. Finally connected with the inspector in charge of the area that the store is in and sent him another email explaining the issue and two pictures of the breast.

This morning I received a voice mail on my phone from the inspector. He said he contacted the store and they did an internal audit on themselves and no problems were found. Apparently the inspector never even went there. He only called the district manager for KFC and said they dealt with it internally. I find it hard to believe the issue was so poorly investigated. The condition of the food is horrible in my opinion. I would hate to find out that someone had eaten something like this and gotten ill. The inspector even said he had never seen anything like it. I would think that alone would prompt more than a phone call. I have attached 2 photos - the same that I sent to the health department.

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Incorrect Amount of Chicken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCHESTER HILLS, MICHIGAN -- I went through the drive-through and ordered the 8 piece chicken meal, and when I got it home there were only 6 pieces, and two of those were all bone. Hardly any meat on them. I spent $22 for pretty much 4 pieces of chicken. To me this is stealing. Do the employees not know how to count? I think they do this on purpose knowing that most people will return with the meal. That was the case with me. It isn't around the corner. It's principle for me, I could have gone to a burger place carry out for much cheaper. I will never, ever go back to a Kentucky Fried Chicken place again!! Just horrible.

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The Experience We Had Was Wonderful
StarStarStarStarStarBy -
Rating: 5/51

CLAYTON, NORTH CAROLINA -- We stopped last week at Store # 55 at Clayton, NC. It was the most wonderful (not stretching this at all) experience we have had in a long time at a KFC. Our order taker was Elissa **. She took the order in a timely manner and delivered it in a timely manner. When she wasn't taking or delivering orders, she was cleaning and neatening up the restaurant. If I was an employer of a store, this is the kind of person that I would hope to hire! We hope that she is appreciated at yours. (I've never ever written a review before in my life and I am 75 years old.) Very impressive.

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Worst Service Ever
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Rating: 1/51

LIHUE KAUAI, HAWAII -- On June 17, 2015 I went to KFC & bought a chicken meal at the drive thru. The meal cost about $6 which I paid with my only $20 bill. When the cashier gave me my change, she only gave me $4 something. I informed her that she shorted me $10, but she insisted I gave $10. I then tried to protest, but she just shut me out by closing the window. I didn't want to make a big deal over a $10 so I left the premises although it still bothered me. I told my sisters what happened & were advised I should call the manager so I did. The manager was no better. The first thing she said to me was that she heard what happened and that they didn't have any $20 bill in their cash register.

At this point, I was livid of how I'm being treated because there is no way that's true because I was absolutely certain I gave $20 as that's all the cash I had. After going back & forth, the manager finally told me that she would count the register to verify and call me back. After awhile, the manager called back & told me that they were indeed over $10. She apologized after the fact & offered me complimentary meal when I go to pick up my money. I just felt mistreated that the manager didn't take the proper protocol initially in handling the issue.

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KFC Manager and DM Making Money Off of Towing Patrons Cars
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- On 5/8/2012, I parked in the parking lot of Kentucky Fried Chicken @ 3535 SW 22 St Miami FL 33145. It was about 11:30 am. There were no cars in this huge parking lot. I went to the mall that was located right next door to the KFC to meet my friend and then we were going right back to the KFC to have lunch. When I got back to the KFC it was 11:50 am and my brand new Buick Enclave was gone from the parking lot. I looked around the parking lot and noticed a sign that said TOW AWAY ZONE.

Unauthorized vehicles or vessels will be towed away at owners risk and expense. Kings Wrecker Service and their address and phone number. Nowhere on the sign did it say anything about KFC and there was NO sign in front of the parking spot that I was in. But as far as I was concerned if it did have to do with KFC. I was authorized because I was going to eat at KFC. I was only gone 15 minutes and there was no one even parked in the parking lot when I got there.

I immediately went into the KFC and asked for the manager. A Spanish woman came over and said she was the manager. I told her I parked my car and went to get my friend next door and was coming back here for lunch. I was only gone for about 15 minutes and now my car is gone. I asked if they knew anything about it. She said no they didn't call the tow company she knew nothing about it. So I then called the police because my car must have been stolen.

I waited outside for the police and a sergeant came by. I flagged her down and told her what happened. She told me I had the right to go and get my friend if I was coming right back here to eat. But she was not there for me she was actually going in to eat herself. But the other car was right behind her to talk to the other police officer and file the report.

I told the other officer what had happened. She mentioned about maybe the car was towed. I told her I had gone inside and the manager said they didn't call the tow company and they didn't know anything about it. She told me to call the tow company anyway. I did and they said they did tow my car. I asked why they would tow my car when I was going to eat lunch in KFC. The girl was kind of nasty.

The policewoman asked me to ask her who authorized them towing my car. The Tow Company girl said she couldn't give out that information. I told her I had the police there and she wanted to know. She said she wouldn't give me the information, so I asked the policewoman if she wanted to talk to her. She took the phone and identified herself and told her she needed that info for her report.

The girl still wouldn't give it to her. I hung up and the police asked me to ask the manager to come out and speak with her. I went inside and asked to speak with the manager again. After 10 minutes the same woman finally came over and I told her the police wanted to talk to her since no one authorized the towing. She said again, she didn't sign anything and she didn't call the tow company and she couldn't go outside she was working the drive through.

I went back outside and told the police what she said. So the police called her lieutenant to have someone go to the tow company and have the person who towed my car arrested because no one authorized them to tow my car. She was waiting to hear back from him and decided to go inside to talk to the Manager herself. She went to the counter and asked for the Manager.

After a few minutes another woman (**) came over and said she was the manager and she authorized my car to be towed. I told her how she could do that when I was gone 15 minutes to get my friend and come back for lunch. And I asked why the other woman lied about towing my car. She just shook her head and walked away.

At that point, the police said she authorized it and there was nothing she could do. She added that it wasn't right how the whole situation was handed and I should have been able to get my friend and come back. I could go to small claims court to get my money back. In the meantime, I had to call my husband (which was an hour drive for him) to come and get me to bring me to the Towing Company that was across town. My wallet was in the car and I had no money to even take a taxi.

My husband came and we had to drive across town in the pouring rain. The towing charge was $101.00 for towing and $29.00 for other equaling $130.00. We asked what the other charge was and she wouldn't tell us. I spoke with a few officers that patrol that area and they all said that KFC/manager gets a spiff (a kickback) every time a car gets towed.

I called KFC Corporate office and spoke with Customer Service and told them what happened. They said they would pass along the info and someone would call me. About 2 or 3 days later and Spanish man called me. I couldn't even understand his name or who he was with his accent.

It wasn't till I heard KFC that I figured it was someone from corporate office. He told me he was the District Manager. I explained to him what happened and how the Manager (**) called the Towing Company the minute I got out of my car because they towed my car 10 minutes later. He told me I should have gone in and spoke with the manager to tell her I was going to go get a friend from next door and be right back and she would have authorized me to be there and I wouldn't have gotten my car towed. Or why didn't I go and get at least drink first when I got there.

He told me ** saw me get out of my car and walk towards the mall next door. That's when she called the towing company. He also told me that ** saw three Spanish women the other day park in front of the store and begin to go to the mall and she told them they would get towed if they didn't eat there and they moved the car.

The way this store is situated when you walk into the KFC there are seats and tables and then a very long walk which you have to walk around in order to order your food. The employees cannot see into the parking lot. So ** the manager had to be standing by the front door when she saw me.

So why didn't she just open the door and tell me and I would have told her that I was going next door to get my friend and be right back and that would have been it. I wouldn't have had to go through all this trouble and aggravation. Besides there was NO ONE in the parking lot. It wasn't like they was a crowd and I was taking a spot away from anyone.

The DM continued to tell me that the manager spends her whole day matching up cars with their patrons. She even goes in the bathroom to see if anyone is in there to match up their car. I told him I didn't think that was very productive and I'm sure that isn't in her job description. I told him that she was getting money for every car that gets towed that why she's so interested in matching the cars with the customers. He asked me why didn't I order lunch when I came back to the KFC - maybe because my new car was gone?!

Well our conversation became a shouting match and he was very nasty and rude. He called me a liar and told me if I ever go back to that KFC and I am parked there for only 1 minute he will have me towed away. I wound up hanging up on him because I couldn't believe a DM was actually speaking to me like this. I immediately called the KFC Corporate office and made a complaint against the DM. They put a supervisor (**) on the phone and I told him what happened.

I asked him how KFC could condone their managers spending all day matching cars with customers so they could make money off of the towing. I told him how the police was going to have the Tow Company driver arrested because their manager lied. He said he wrote everything down and someone from corporate office would call me back. I told him I would not speak with that DM again. He noted that the towing charge was $130.

I have since called KFC Corporate office 5 times and they all say the same thing - they will pass it along electronically to Corporate Office and someone will call me back. It has been 7 weeks and no one has called me back. I cannot believe KFC would let this go on. They have definitely shown me that they do not care about customer service or their customers.

I have been eating in and driving through that KFC for the past 6 years, so I am a loyal customer. There is a towing company only a few blocks away. Why are they using a towing company across town? Because there is a connection between KFC/Manager and Towing Company.

The bottom line is that I left my car there for 15 minutes in the morning with no one even in the parking lot only to get back to have my lunch and find my car towed so that the manager could make money. There is a big scam going on here and someone needs to investigate and put a stop to it. I wound up paying $130 for a $10 lunch with a big side of aggravation!

I have written a letter to the BBB of Louisville and the DM responded by saying that the Store Manager saw me get out of my car with a pet and saw me and someone else walking towards the mall. So the BBB just dismissed the case. I didn't have a pet or someone with me. The police could testify to that. So the manager and DM have lied to me, lied to the police and lied to the BBB and they just walk away from this.

So now I can only believe that the DM is in on getting a kickback too. He is trying to cover his butt so he doesn't lose that income. I have called Customer Service 7 times and spoken with three different supervisors to make a complaint and to see why no one has followed up on this from corporate office. It has been three months and not one person from KFC Corporate has called me. Shame on them. If anyone else has been towed from this KFC please write me and let's start a class action suit.

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Kentucky Fried Chicken Rating:
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1.5 out of 5, based on 128 ratings and
314 reviews & complaints.
Contact Information:
Kentucky Fried Chicken
1441 Gardner Lane
Louisville, KY 40213
1-800-225-5532 (ph)
www.kfc.com
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