COLUMBUS, OHIO -- I went through the drive through about an hour before closing. I made my order with 2 fillups potato wedges, popcorn chicken, and a drink and extra crispy chicken drumsticks, potato wedges, and a cookie. Instead I received 2 orders of mashed potatoes and gravy with a cookie and a piece of grilled chicken. Even one cookie was missing from one of the fillups. I was super mad because I was so hungry and this is the quality that I got. I mean how hard is it to get a simple order like this wrong?
When I went to pay I was told that they were out of potato wedges, popcorn chicken, and extra crispy chicken. I mean couldn't they have told us from the beginning when we ordered that they were out of these things? I would have told them that I was not interested and gone somewhere else. Extremely disappointed, mad, etc. Columbus, OH.
MESQUITE, TEXAS -- I ordered a 22 piece meal from KFC located at 2118 N. Galloway Ave, Mesquite, TX 75150. I had to wait for the order to be completed more than 8 minutes for the original chicken since I ordered original. I informed them that I would wait. The clerk frowned as if she wanted me to take her offer of mixing crispy and I said no that I would wait. When I finally received my order, more than 10 minutes, I looked at my sides and both my sides were not filled adequately. The mashed potatoes looked like they had only one small scoop in each cup. The corn was the same.
When I asked what was going on, the clerk stated that they were running out of mashed potatoes so therefore, the drive thru people were given the potatoes. I inquired about the corn since it was inadequately filled as well. I was not given a response only a sneer and a frown from the clerk indicating her disapproval of me.
I am not a whiner or complainer of anything. I purchased a product and I expected to receive a quality product. My cost was over $37.00 and the service and the product were definitely inadequate. I was treated rudely and was treated as if I was less important than the drive thru customer, since I decided to place my order inside the store.
I will not purchase from this store ever again. I will try another chicken place before going back to KFC. I was very disappointed and no apology was given to me just a grumpy clerk having to redo an order of sides. Maybe I should have counted the chicken pieces as well! I may have short changed on this. Since it appeared that they were trying to use the minimum of product to satisfy the demand. Whatever happened to the KFC I knew. Today, customer service is out the door. These young people they hire do not understand and are not adequately trained. You definitely have lost a customer. But then, you probably do not care either.
ROCHESTER HILLS, MICHIGAN -- I went through the drive-through and ordered the 8 piece chicken meal, and when I got it home there were only 6 pieces, and two of those were all bone. Hardly any meat on them. I spent $22 for pretty much 4 pieces of chicken. To me this is stealing. Do the employees not know how to count? I think they do this on purpose knowing that most people will return with the meal. That was the case with me. It isn't around the corner. It's principle for me, I could have gone to a burger place carry out for much cheaper. I will never, ever go back to a Kentucky Fried Chicken place again!! Just horrible.
AURORA, COLORADO -- Upon visiting the KFC on Mississippi and Chambers in Aurora, Colorado at 8:20 pm, on Saturday, 7-22-2017 I was told that they had no chicken. Yes, they have no chicken! WTF? I then asked what time do they close and they told me at 9:00 pm. I have attempted to purchase a grilled chicken breast at this location on many occasions (7-8 times). I was only successful in being able to complete my order on one occasion. Between their early closing hours and unavailability to purchase chicken as advertised for sale, I have given up on trying to order a grilled chicken breast at the KFC referenced above in Aurora, CO.
This place needs to install a competent management team that addresses lack of availability of chicken and the complement of employees whom concentrate on closing early. Since KFC doesn't carry chicken, there is no point in patronizing this facility. This applies to the KFC referenced above.
SAN JOSE, CALIFORNIA -- I bought a 10 pc bucket of chicken from the KFC at 955 Saratoga Ave, San Jose on Sunday Feb. 1, 2015. The bucket contained 3 breasts total. I paid a little extra for the 3rd breast as the bucket normally came with two. I personally ate 2 breasts on Sunday and refrigerated a few left over pieces.
On Tuesday afternoon I took the remaining breast and micro waved it. The skin was soft after micro waving and came off when I started eating it. Inside the breast I saw discolored meat - grey and black with a honeycombed material near the bottom. The area in question is about 2.5" by 1" wide. There are also areas in the white meat nearby that are discolored. To me it looks like a cancer growth. I may have eaten some of the bad area - see bite mark on left side - but have not gotten sick so far. I kept the breast in the freezer in case someone wanted to examine it.
When I called the store, they offered to replace it for another piece but I declined. I sent two emails with pictures to the franchise owner - Harman Management Corp. to the attention of ** Tuesday afternoon, but have not heard back from them. I also sent the picture to the Santa Clara health dept firstname.lastname@example.org as instructed when I called them on Tuesday as well. After not hearing back from either message I called the health dept again. Finally connected with the inspector in charge of the area that the store is in and sent him another email explaining the issue and two pictures of the breast.
This morning I received a voice mail on my phone from the inspector. He said he contacted the store and they did an internal audit on themselves and no problems were found. Apparently the inspector never even went there. He only called the district manager for KFC and said they dealt with it internally. I find it hard to believe the issue was so poorly investigated. The condition of the food is horrible in my opinion. I would hate to find out that someone had eaten something like this and gotten ill. The inspector even said he had never seen anything like it. I would think that alone would prompt more than a phone call. I have attached 2 photos - the same that I sent to the health department.
SOUTHPORT, NORTH CAROLINA -- On July 23, 2015, I wrote a letter of complaint to the website concerning a wrong order from the Southport, NC location. As this is a tourist town and the establishment is located several miles away, I took the time to write this complaint. I tried to call the restaurant but all I got was a fax machine. By the time I tried to contact the restaurant and wrote the complaint, our food was cold, most of my order was wrong and not edible.
Several days later, I had not received a reply of any kind and I called the customer service number listed on your website. The lady on the line, who was not very courteous, told me she was sorry that this had happened and she would contact the regional office and the matter would be taken care of immediately. A week later, I still had not received a call or anything, so I called again. Another representative assured me that she would contact the regional office and I would hear from someone immediately.
Today, several weeks later, I still have not had a response. I called a third time. Got the very same answer. I asked to talk to a supervisor. She gave me the same answer: "We are so sorry that you had to wait, we are not ignoring you, we will contact the regional office and they will respond immediately."
I have lost faith in KFC. I am retired and $12.79 for a meal is a treat for us. I don't make $100,000 a year. If I did I wouldn't eat at KFC. I realize this is a billion dollar corporation, but it seems to forget that the majority of that billion dollars come from people like me. The way your customer service department has treated me is shameful. If you have so many complaints that they cannot be answered in six weeks, no one should eat at KFC anyway.
If my complaint is without merit, I deserve at least a phone call telling me so. I have been a customer for years, since I was a little boy. If this is the way complaints are handled, KFC has become arrogant and belittling to its customers. This is by far the worst experience I have ever had, either in retail or restaurant practices. I don't expect this type of treatment from an establishment like KFC.
CLAYTON, NORTH CAROLINA -- We stopped last week at Store # 55 at Clayton, NC. It was the most wonderful (not stretching this at all) experience we have had in a long time at a KFC. Our order taker was Elissa **. She took the order in a timely manner and delivered it in a timely manner. When she wasn't taking or delivering orders, she was cleaning and neatening up the restaurant. If I was an employer of a store, this is the kind of person that I would hope to hire! We hope that she is appreciated at yours. (I've never ever written a review before in my life and I am 75 years old.) Very impressive.
LIHUE KAUAI, HAWAII -- On June 17, 2015 I went to KFC & bought a chicken meal at the drive thru. The meal cost about $6 which I paid with my only $20 bill. When the cashier gave me my change, she only gave me $4 something. I informed her that she shorted me $10, but she insisted I gave $10. I then tried to protest, but she just shut me out by closing the window. I didn't want to make a big deal over a $10 so I left the premises although it still bothered me. I told my sisters what happened & were advised I should call the manager so I did. The manager was no better. The first thing she said to me was that she heard what happened and that they didn't have any $20 bill in their cash register.
At this point, I was livid of how I'm being treated because there is no way that's true because I was absolutely certain I gave $20 as that's all the cash I had. After going back & forth, the manager finally told me that she would count the register to verify and call me back. After awhile, the manager called back & told me that they were indeed over $10. She apologized after the fact & offered me complimentary meal when I go to pick up my money. I just felt mistreated that the manager didn't take the proper protocol initially in handling the issue.
PHILADELPHIA, PENNSYLVANIA -- I had a two piece chicken dinner here. I even take the skin off because it's so so greasy. Today the chicken seemed extra greasy and not cooked all the way. I love feed birds while I'm eating, like to share I guess. Believe me the birds didn't even eat much of it.
Anyway I ate around 5:00 and by 9:00 that evening my stomach started cramping. I knew it was a sign of food poisoning and soon as it started. By 10:00 pm I was in such pain with dry heaves that I had to be rushed to the emergency room. I usually can eliminate bad food but it wasn't moving. I sat in the emergency room 2 hours before they took me in. I'm still sick with a stomach virus from the bacteria. It's been so horrible. I was cramped up on the floor of the emergency room for hours from bad food from here. I will NEVER eat at Kentucky Fried again. This was my WORST food poisoning experience ever!