Kentucky Fried Chicken

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KFC Manager and DM Making Money Off of Towing Patrons Cars
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- On 5/8/2012, I parked in the parking lot of Kentucky Fried Chicken @ 3535 SW 22 St Miami FL 33145. It was about 11:30 am. There were no cars in this huge parking lot. I went to the mall that was located right next door to the KFC to meet my friend and then we were going right back to the KFC to have lunch.

When I got back to the KFC it was 11:50 am and my brand new Buick Enclave was gone from the parking lot. I looked around the parking lot and noticed a sign that said “TOW AWAY ZONE –Unauthorized vehicles or vessels will be towed away at owners risk and expense. Kings Wrecker Service” and their address and phone number. Nowhere on the sign did it say anything about KFC and there was NO sign in front of the parking spot that I was in. But as far as I was concerned if it did have to do with KFC, I was authorized because I was going to eat at KFC. I was only gone 15 minutes and there was no one even parked in the parking lot when I got there.

I immediately went into the KFC and asked for the manager. A Spanish woman came over and said she was the manager. I told her I parked my car and went to get my friend next door and was coming back here for lunch I was only gone for about 15 minutes and now my car is gone. I asked if they knew anything about it. She said no they didn’t call the tow company she knew nothing about it. So I then called the police because my car must have been stolen.

I waited outside for the police and a sergeant came by. I flagged her down and told her what happened. She told me I had the right to go and get my friend if I was coming right back here to eat. But she was not there for me she was actually going in to eat herself. But the other car was right behind her to talk to the other police officer and file the report.

I told the other officer what had happened. She mentioned about maybe the car was towed. I told her I had gone inside and the manager said they didn’t call the tow company and they didn’t know anything about it. She told me to call the tow company anyway. I did and they said they did tow my car. I asked why they would tow my car when I was going to eat lunch in KFC. The girl was kind of nasty. The policewoman asked me to ask her who authorized them towing my car. The Tow Company girl said she couldn‘t give out that information. I told her I had the police there and she wanted to know. She said she wouldn’t give me the information, so I asked the policewoman if she wanted to talk to her. She took the phone and identified herself and told her she needed that info for her report.

The girl still wouldn’t give it to her. I hung up and the police asked me to ask the manager to come out and speak with her.
I went inside and asked to speak with the manager again. After 10 minutes the same woman finally came over and I told her the police wanted to talk to her since no one authorized the towing. She said again, she didn’t sign anything and she didn’t call the tow company and she couldn’t go outside she was working the drive through. I went back outside and told the police what she said. So the police called her lieutenant to have someone go to the tow company and have the person who towed my car arrested because no one authorized them to tow my car. She was waiting to hear back from him and decided to go inside to talk to the Manager herself. She went to the counter and asked for the Manager.

After a few minutes another woman (Kara[snip]) came over and said she was the manager and she authorized my car to be towed. I told her how she could do that when I was gone 15 minutes to get my friend and come back for lunch. And I asked why the other woman lied about towing my car. She just shook her head and walked away.
At that point, the police said she authorized it and there was nothing she could do. She added that it wasn’t right how the whole situation was handed and I should have been able to get my friend and come back. I could go to small claims court to get my money back.
In the meantime, I had to call my husband (which was an hour drive for him) to come and get me to bring me to the Towing Company that was across town. My wallet was in the car and I had no money to even take a taxi.

My husband came and we had to drive across town in the pouring rain. The towing charge was $101.00 for towing and $29.00 for other equaling $130.00. We asked what the other charge was and she wouldn’t tell us.

I spoke with a few officers that patrol that area and they all said that KFC/manager gets a spiff (a kickback) every time a car gets towed. I called KFC Corporate office and spoke with Customer Service and told them what happened. They said they would pass along the info and someone would call me. About 2 or 3 days later and Spanish man called me. I couldn’t even understand his name or who he was with his accent. It wasn’t till I heard KFC that I figured it was someone from corporate office. He told me he was the District Manager. I explained to him what happened and how the Manager (Kara) called the Towing Company the minute I got out of my car because they towed my car 10 minutes later. He told me I should have gone in and spoke with the manager to tell her I was going to go get a friend from next door and be right back and she would have authorized me to be there and I wouldn’t have gotten my car towed. Or why didn’t I go and get at least drink first when I got there.

He told me Kara saw me get out of my car and walk towards the mall next door. That’s when she called the towing company. He also told me that Kara saw three Spanish women the other day park in front of the store and begin to go to the mall and she told them they would get towed if they didn’t eat there and they moved the car. The way this store is situated when you walk into the KFC there are seats and tables and then a very long walk which you have to walk around in order to order your food. The employees cannot see into the parking lot. So Kara the manager had to be standing by the front door when she saw me.

So why didn’t she just open the door and tell me and I would have told her that I was going next door to get my friend and be right back and that would have been it. I wouldn’t have had to go through all this trouble and aggravation. Besides there was NO ONE in the parking lot. It wasn’t like they was a crowd and I was taking a spot away from anyone.

The DM continued to tell me that the manager spends her whole day matching up cars with their patrons. She even goes in the bathroom to see if anyone is in there to match up their car. I told him I didn’t think that was very productive and I’m sure that isn’t in her job description. I told him that she was getting money for every car that gets towed that why she’s so interested in matching the cars with the customers. He asked me why didn’t I order lunch when I came back to the KC-maybe because my new car was gone?!

Well our conversation became a shouting match and he was very nasty and rude. He called me a liar and told me if I ever go back to that KFC and I am parked there for only 1 minute he will have me towed away. I wound up hanging up on him because I couldn’t believe a DM was actually speaking to me like this. I immediately called the KFC Corporate office and made a complaint against the DM. They put a supervisor (Mr. Marsh) on the phone and I told him what happened. I asked him how KFC could condone their managers spending all day matching cars with customers so they could make money off of the towing. I told him how the police was going to have the Tow Company driver arrested because their manager lied. He said he wrote everything down and someone from corporate office would call me back. I told him I would not speak with that DM again. He noted that the towing charge was $130.

I have since called KFC Corporate office 5 times and they all say the same thing they will pass it along electronically to Corporate Office and someone will call me back. It has been 7 weeks and no one has called me back. I cannot believe KFC would let this go on. They have definitely shown me that they do not care about customer service or their customers. I have been eating in and driving through that KFC for the past 6 years, so I am a loyal customer. There is a towing company only a few blocks away, why are they using a towing company across town. Because there is a connection between KFC/Manager and Towing Company.

The bottom line is that I left my car there for 15 minutes in the morning with no one even in the parking lot only to get back to have my lunch and find my car towed so that the manager could make money. There is a big scam going on here and someone needs to investigate and put a stop to it. I wound up paying $130 for a $10 lunch with a big side of aggravation!

I have written a letter to the BBB of Louisville and the DM responsed by saying that the Store Manager saw me get out of my car with a pet and saw me and someone else walking towards the mall. So the BBB just dismissed the case. I didn't have a pet nor someone with me. The police could testify to that. So the manager and DM have lied to me, lied to the police and lied to the BBB and they just walk away from this. So now I can only believe that the DM is in on getting a kickback too. He is trying to cover his butt so he doesn't lose that income. I have called Customer Service 7 times and spoken with three different supervisors to make a complaint and to see why no one has followed up on this from corporate office. It has been three months and not one person from KFC Corporate has called me. Shame on them.

If anyone else has been towed from this KFC please write me and lets start a class action suit.
     
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User Replies:
bob932304 on 08/07/2012:
" I parked in the parking lot of Kentucky Fried Chicken..." and "... I went to the mall...". This is what the manager or tow truck (predatory) driver saw. What you were going to do 15 minutes in the future has no impact, you parked in KFC's lot and left your car. If the manager gets a kickback is immaterial. I hate predatory towing.
trmn8r on 08/07/2012:
I'm sorry, but in the very first sentence you revealed that you made yourself eligible to have your car towed. You parked in the KFC lot, and you acknowledge that there is a sign (which you evidently didn't notice) that states "TOWAWAY ZONE - UNAUTHORIZED VEHICLES (etc) MAY BE TOWED"

Therefore they didn't do anything wrong, in my opinion. It is quite possible that they saw you walking from your car towards the mall, and they instantly called to have it towed. It sounds like they enforce the policy.
trmn8r on 08/07/2012:
I didn't read the whole complaint due to its length, but I just saw the last sentence.

I don't see what kind of lawsuit you can mount, because the way the complaint is written you parked on private property and walked elsewhere, despite a sign warning of the consequences. Good luck though.
Nohandle on 08/08/2012:
Unfortunately you learned your lesson the hard way just as I did once. I had parked behind a business, large enough lot, and walked across the street to the courthouse for jury duty. When I returned my car had been towed. I will say in my defense all the other illegally parked cars, towed as well, had blocked the "No parking** For customers only" sign which I obviously did not see. No matter, a fellow juror (total stranger) gave me a lift across town to fetch my impounded car.

It was my fault entirely and I accepted the blame. If I park anywhere now that there might be a doubt in my mind I walk in the business and request permission beforehand. I have never been refused but sometimes wonder if it's because I've asked permission. A parking lot at a restaurant might be empty when you arrive but it doesn't mean it won't be packed when you return.
Anonymous on 08/08/2012:
How would the manager know that you were coming back to KFC to eat? She saw you park and walk next door to the mall. There were signs in the parking lot that indicated it was a towing area. Sorry but you don't have much of a case here
copper_works_ on 08/08/2012:
What kind of mall is this? Where I live all the malls have plenty of parking. Why would someone park at KFC if they weren't coming back to eat. Sounds like a scam the KFC upper-management is playing. If they are making extra money this way what else are they doing?
melissa253 on 10/14/2012:
I don't understand why you parked in the KFC lot and then walked over to the Mall? Why didn't you park in the Mall's parking lot?
melissa253 on 10/14/2012:
I remember seeing something like this on the show "Parking Wars" People were parking at Wendy's and them walking across the street to go to the Bakery. The Ticket-er watched this one women do it and she tried to claim that she was at the bakery but when she got back to her car, she was drinking a drink out of a Wendy's cup and when the ticket-er asked her about the cup she tried to claim that she already had it and was just drinking it at the Bakery. lol
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The disturbing and unacceptable attitudes, speech, and conduct of KFC management and employees
Posted by on
The posting of this information shared here, is, in part, a response to reading so many customer statements on this website concerning the treatment they received at various Kentucky Fried Chicken restaurants throughout the world, and to try to respond to a number of these people who have gone to these places of business, and have come away shocked, disappointed, hurt, angry, outraged, and even bitter, vowing never again to visit another KFC restaurant for what they PERCEIVE ( a key word: perceive) to be, in EVERY case, a wilful, rude, even arrogant, response to their concerns. As it has been commonly said, at least in the American culture, when there is some type of dispute, or issue involved, there is the statement that "There are always two sides to every story told", which is used to try to get people to look at a problem from another angle, if possible, to present another point-of-view which they may not have EVER considered in order to help resolve a controversy of some sort, where applicable.

It is here, at this point, that I would like to offer for public consideration, my personal, humble opinion of the workplace, practices, and conduct, of at least one Kentucky Fried Chicken restaurant based, in part, on personal knowledge gained from having worked at this place in Mcdonough, Ga., and spending some time there observing the patterns of very disturbing attitudes, speech, and conduct on the part of management and their favored employees towards other, non-favored, employees, which then become customer-related problems with products and services the public has VERY serious difficulities in UNDERSTANDING!!!

The behind-the-scenes revelations that YOU, the customers, FROM NOW ON, if reading this posting, and deciding to share it with others, should NOTICE, and PAY CAREFUL ATTENTION TO, AND TAKE NOTES OF, ON PAPER, COMPUTER, CAMERAS, etc., are the following, which are not a complete listing of all the problems wrong with this, or any other, restaurant, or other type of business, but is detailed enough to hopefully, spur consumers to take action, even if it means the shutting down of these businesses when they exhibit the kind of behavior which may be called an anti-social unconcern for the public they are supposed to serve! To start with, consumers, whenever you come into these restaurants at opening time ( i.e. 10a. m.), please put your "thinking caps" on and NOTICE whether the KFC MANAGEMENT TEAM has the store, or restaurant, READY to serve you!

Here are some things to look for: Cashiers are prepared to take your order right away, and are NOT still counting money, are NOT still "preparing" the store for opening, by putting tongs on the food counter, stocking up on cups, food boxes, paper and plastic bags, forks, spoons, knives, condiments like ketchup, dipping sauces, hot sauce, honey, butter, large and small item cups, napkins, cleaning trays, wiping tables, windows, emptying trash, cleaning bathrooms, etc., and have to stop what they are doing in order to serve YOU!!! Cashiers, baggers, and store management should NOT still be "preparing" ANY food items in the back of the restaurants at opening time, with the FRONTLINE area of the place devoid of any smiling, hopefully cheerful, person to greet you, because, this is important to know and be aware of the fact that management forces these overworked, underpaid, Frontline cashiers, at least at the Mcdonough, Georgia restaurant, to be what is called here, the "DOGS", OR "DO-EVERYTHING SERVANTS" OF EVERYBODY, the everybody being FIRST consumers, not YOU, but the management and their favored, exempted-from-real-hard-work store "pets",who are not to lift a finger to really serve you, but are kept from doing real work for you by their foolish managers, who, supposedly being so "educated" and "smart", still allow themselves to be made into FIRST-CLASS fools, nevertheless, as they seem all too willing to do! The management team at this location in Mcdonough are, most of them, all too often, have proven to be LAZY, PLAY FAVORITES ON THE JOB, AS STATED. EXEMPTING THEIR "PETS" FROM SERVING THE CUSTOMER BASE IN THE STORE, FRONT AND DRIVE-THROUGH, PAYING LARGER SALARIES AND GIVING BENEFITS TO THESE WORKERS WHO DON'T WORK, ARE RUDE AND ARROGANT, CAN ALSO BE OFFERED PROMOTIONS INTO MANAGEMENT, ARE LAZY, TOO, LACK PEOPLE SKILLS, MISTREAT AND INSULT THE VERY FEW WORKERS ON THE JOB WHO DO ALL THE WORK OF EVERYBODY ELSE, PLUS THEIR OWN, EXHAUSTING THEM AND CAUSING THEM TO EVENTUALLY QUIT, THUS CAUSING THE HIGH TURNOVERS IN STAFF. NEW WORKERS ARE THEN HIRED IN ORDER TO REPEAT THE SAME, SICKENING, PATTERN OF WHAT SEEMS TO BE AN ABSOLUTE DETERMINATION TO WRECK THE WHOLE COMPANY, EVENTUALLY, AS THE MANAGEMENT TEAM SEEMS TO BE COMPOSED OF TOTALLY NARCISSISTIC PEOPLE, "IN LOVE" WITH THEMSELVES AND THEIR JEALOUSLY=GUARDED POSITIONS, WHO DON'T APPEAR TO BE "NORMAL" IN THE ACCEPTED SENSE OF THE WORD!!! When well-paid management always have the time to gossip about everybody, poke and pry into other peoples' business which is not theirs, play favorites on the job, mock people, customers included, and calling them names of every sort, maybe cursing at them under their breath, while standing around talking with their favorites on the job, or in the office areas, AND DON'T APPEAR TO BE BUSY, BUT ARE DELIBERATELY IGNORING CUSTOMERS, WHILE DEMANDING, BY "MANAGEMENT ORDERS", FOR THE JOB "CINDRELLAS" ON THE FRONTLINE, ESPECIALLY, TO RUSH AROUND AND SERVE THE CUSTOMERS, INSTEAD, AND MOSTLY BY THEMSELVES, WITHOUT ASISTANCE, UNLESS HOLLERED FOR BY TOUGHER FRONTLINE CASHIERS WHO DON'T MIND CAUSING SCENES, WHEN THEY BECOME TOO STRESSED WITH DOING EVERYBODY ELSE'S WORK, PLUS THEIR OWN, WITH FAR TOO MANY CUSTOMERS IGNORING, NOT CARING, OR NOT ACTUALLY KNOWING WHAT IS GOING ON RIGHT IN THEIR FACES, WHICH, BY NOW, PLEASE NOTE, MOST CUSTOMERS WITH GOOD, OR GREAT OBSERVATION SKILLS, SHOULD HAVE KNOWN, AND SHOULD HAVE CALLED KFC RESTAURANTS TO ACCOUNT ABOUT, IF EVEN SUSPECTED THAT THIS TYPE OF CONDUCT IS PRACTISED, AND CONDONED BY ANY MANAGEMENT OF THE COMPANY!!! NO ONE, and I mean NO ONE, consumers, willingly accepts any job, at any company, in order to be coerced, under threat of being fired, given bad job references, maliciously gossiped about, framed on a job for something not done by employees, to go on and accept, and KEEP ACCEPTING, this type of mistreatment as a job "Cinderella"--unless a person has to, for the time being, until they can leave such an atrocious, and ugly, workplace, hopefully in one whole piece, not losing limb, or life, in the "service" ,not of CUSTOMERS( who "pay the bills" of Kentucky Fried Chicken, and all other businesses, too, even in the small town of Mcdonough, Georgia, which most people have never heard of, even in the state of Georgia, and couldn't care less about its existence in the larger scheme of things, in any case, if truth be told, in order to work to the point of complete exhaustion to please some customers, many of whom can't see past the end of their own noses, and, sad to say, SELF-INTERESTS, too!) but in the "service" of bone-chilling, selfish, obnoxious, pampered co-workers because THEY DON'T WANT TO COME TO WORK AND ACTUALLY WORK FOR A LIVING, but expect SOMEONE ELSE to do it FOR them, with MANAGEMENT APPROVAL!!! It is wise for customers to know what they are REALLY dealing with here, and not keep making a mockery of THEMSELVES that Kentucky Fried Chicken is the BEST (IS IT?)place to eat a piece of, according to so many customer complaints, a piece of greasy, or dried up, old-looking, fried chicken, puny, teaspoonful side orders you can hardly see, not to mention eat, biting down on rock-hard missile biscuits the military would be PROUD to use as weapons and you, the customer, could lose your valuable teeth over, just to satisfy a craving for KFC buttermilk biscuits, on a day, let's face some facts here, the customers, some of them, sometimes, JUST DON'T FEEL LIKE COOKING A MEAL AT HOME, AND WANT SOMEONE ELSE TO DO IT FOR THEM!! There are simply NOT ENOUGH people to staff these KFC restaurants that operate like this, consumers, and this is VERY noticeable in the KFC in Mcdonough!! Have ANY of you consumers EVER bothered to NOTICE ("thinking cap", remember?) just HOW SMALL a work area these workers have to WORK in order to serve you from 10 A.M. in the morning until 12 midnight??!! These postage-stamp type workplaces are EXTREMELY confining, and VERY difficult to work in, in order to serve you, and can get very hot, sometimes, causing tempers behind the counter to flare up, as these employees are JUST AS HUMAN AS YOU ARE, and are always, for a few of them, at least, UNDER PRESSURE to zip around the store at breakneck SPEED to get your orders, NO MATTER HOW BIG THEY ARE(and many customer orders can be VERY big, indeed!!), in UNDER 60 SECONDS FOR EVERY ORDER, AND DEFINITELY NO MORE THAN TWO MINUTES FROM THE START OF YOU GIVING YOUR ORDER AT THE CASH REGISTER, TO THE PACKING AND DELIVERY OF YOUR ORDER INTO YOUR HANDS!! In most places where most people shop consumers, it is a telling point to NOTICE that for most of us as CONSUMERS, not EMPLOYEES of an establishment, we go somewhere and demand fast, or quick, service, in this EXACT time frame mentioned, under two minutes, even at a drive-through restaurant, wanting absolutely perfect, courteous, smiling, cheerful, "dancing on their heads", clown-like, robotic people, to "wait on", or serve us, who ARE NOT, especially in low-paying, back-breaking, feet destroying, thankless jobs like KENTUCKY FRIED CHICKEN, like the "rest of us", of course, and are a breed apart from the rest of humanity, almost ALIEN, in fact, and so, ANYONE who has EVER worked as a "Cinderella" at a KFC is "fair game" to be demeaned, insulted, treated as stupid, or uneducated, blocked from further opportunities for personal growth and promotion, mocked, and MARKED, or targeted, as people doomed to be "unsuccessful" in life, a word NO ONE enjoys having attached to themselves, of course, but many people don't mind labeling others with it, instead!!! These employees at KFC who are the ones 'picked' by the NARCISSISTIC management at these places to be the unfortunate "Cinderellas" of their job sites, all work, and no play, and no benefits, have nowhere to go, unless they quit the job, which many of them may need, and THEIR very hard work on behalf of customers, maybe in a quiet manner, without a lot of fanfare to draw attention to themselves, ALWAYS goes unnoticed, becauses customers THEMSELVES, far too many, FAR TOO MANY times, are so FOCUSED on their OWN wants and needs, that they TOTALLY FAIL to see the needs of people behind the counters at KFC restaurants---or ANYWHERE ELSE!!! Granted, as stated at the start of this posting, MOST Kentucky Fried Chicken stores should probably be closed, as many customers have vocalized and written about, over and over, and go out of business because the customer service, and products sold can be extremely poor, and unworthy of customer loyalty, year after year. HOWEVER, it is important to know WHY you, YOU, have ultimately decided that KFC, or any business, is not for you, or your family, anymore, and for this decision, if it is final, you need to INVESTIGATE the place of business, ASK TOUGH QUESTIONS, DON'T TAKE NO FOR AN ANSWER, BE PERSISTENT, LEARN TO DISTINQUISH BETWEEN GOOD SERVICE AT A BUSINESS, AND COMMEND THAT, AND TRULY BAD SERVICE, EVEN IN THE SAME WORKPLACE, AND TOTALLY CONDEMN THAT!! NOTICE, NOTICE, NOTICE, THE MANAGEMENT AT THESE BUSINESSES, TAKE NOTES ON HOW THEY TREAT SOME WORKERS AS "CINDERELLAS", WHO DOES THE MANAGEMENT PUT WORK DUTIES OFF ON, AND WHY, WHO WORKS TOO OFTEN BY THEMSELVES WHEN YOU COME IN THE DOOR, OR ON DRIVE-THROUGH, OR WHATEVER THE BUSINESS IS, DON'T ACCEPT ALTERNATIVE PRODUCTS TO THE ONES YOU HAVE REQUESTED, OR ORDERED, EVEN IF OFFERED FOR "FREE", AS AN ATTEMPT TO KEEP YOUR BUSINESS THE MANAGEMENT HAS ALREADY SHOWN, ACCORDING TO YOU, THE CUSTOMER, THEY DON'T VALUE, OR ELSE, FROM THE OPENING OF THE STORE, TO LUNCHTIME, TO DINNER, TO THE CLOSING OF THE STORE, THEY WOULD TREAT EMPLOYEES THEY MISUSE BETTER, SO THAT YOUR SERVICE COULD BE BETTER, THE COMPANY WOULD HAVE ENOUGH SPACE TO WORK IN FOR EMPLOYEES, EMPLOYEES WOULD BE BETTER PAID TO GIVE THEM SOME INCENTIVES TO IMPROVE THEIR JOB PERFORMANCE, AND UPLIFT MORALE, AS NO ONE LIKES TO COME TO WORK AND BE USED AS A "CINDERELLA", AND THEN BE EXPECTED TO PUT ON AN "ACT" FOR CUSTOMERS THEY FEEL ARE GOING TO COME IN AND SCREAM AND HOLLER AT THEM, IF NOT OUTRIGHT CURSE AT THEM, CALLING THEM NAMES, THROWING FOOD PRODUCTS AT THEM, AS SOME PEOPLE HAVE BEEN KNOWN TO DO, FOR THE ENCOURAGED-BY-MANAGEMENT LAZINESS OF OTHERS THEY HAVE TO BE "SERVANTS" TO ON THE JOB!!! Consumers, PLEASE, PLEASE, this cannot be stressed enough, learn to PAY ATTENTION to these types of things when you go in some type of business, on a regular basis, especially!! At these KFC restaurants, at least, the FRONTLINE cashiers are SOME of the "Cinderellas" at the KFC in Mcdonough, Georgia, for example, and are forced to work most of the store areas for the specific PURPOSE OF SERVITUDE on the job, where, eventually, management starts putting more, and more, and MORE work assignments off onto these Frontline "Cinderella" employees, NOT for the public, which is YOU, the customers, but to be in servitude, in an unadvertised, publicly unacknowledged, but privately PRACTICED, non-job 'position', which is NOT a true job position, AT ALL, because, in terms of hours, pay, benefits, raises, and promotions, these "Cinderellas", NO MATTER HOW GOOD THEY MAY END UP BEING AT THEIR JOBS, PLEASE NOTE, will NEVER, absolutely NEVER, by management choice, receive any better treatment than the fairy-tale Cinderella ever did at the hands of her step-family, but are treated, in true form, as the drudges, the dogsbodies, on the job, and are horribly harassed on the job, if they dare to object to the mistreatment, or they eventually quit! Customers, this is laziness, arrogance, and pride taken to its ultimate extreme in a workplace, and YOU, yes, YOU, are the ones reaping the destructive outcome of its manifestation IN YOUR FACE, so to speak, BECAUSE YOU TOLERATE IT, AND CONDONE IT!!! As a customer, if you notice, feel, or believe, that you are being put in a SECONDARY POSITION to the disorganised mess that characterises so many KFC's, and you SEE WITH YOUR OWN, NOW SHARPENED, EYES, that drive-through workers are NOT busy at any given time, but are walking around with nothing to do, are standing, many times with a manager, around laughing and joking, or openly criticizing customers, or gossiping about other employees, using cellphones on the job, eating at non-lunch breaks, but the FRONTLINE employees are constantly busy, for some reason or other, including LACK OF FRONTLINE HELP(where customers come in the front door of a KFC, not drive-through, hence, it is called the Frontline area), it should be a red-flag signal, consumers, that you are being IGNORED ON PURPOSE ON THE JOB, BY MANAGEMENT INCLUDED, and YOU, yes, YOU, need to question any management on duty, whom you believe, with your notes, if you have any you've taken (and you should do this, to take verifiable notes, not just scream, holler, and stomp out the store in a huff!) has deliberately kept a Frontline worker from serving YOU, AND YOU ALONE, with their refusals to prepare orders called for by the Frontline cashier!! Instead, to keep from working hard, or at all, notice, customers, NOTICE, HOW OFTEN Frontline cashiers are constantly pulled off the front by management, or other, lazy workers, who all claim, most of them falsely, that they are "wrapped", or too "busy" on drive-through to GET YOUR ORDER, CUSTOMERS, and told that they, the Frontline cashiers, have to LEAVE YOU on the front, or other customers at the cash registers, in order to rush ALL OVER THE STORE to get you everything you may request, or need, with your purchases!!! THIS type of putting off of work onto someone else, IN YOUR FACES, also, customers, should NOT be acceptable to YOU, as a PAYING CUSTOMER AT ANY KFC, OR OTHER BUSINESS, AT ALL, NOR SHOULD YOU "PUT UP" WITH IT, EITHER!!! YOU, as a PAYING customer, hsve the right to command the HIGHEST respect from EVERY SINGLE EMPLOYEE AT KFC REGARDLESS OF WHERE IN THE STORE AN EMPLOYEE WORKS, OR IN WHAT POSITION, IN, OR OUT, OF THE RESTAURANT, THEY WORK IN, BECAUSE THIS YUM BRANDS, INC. COMPANY IS RESPONSIBLE FOR ITS OWN CONDUCT, AND THEY, NOT YOU, DECIDED THEY WANTED TO CULTIVATE YOUR "ACQUAINTANCE" AND DO BUSINESS WITH YOU, BECAUSE THEY WANT YOUR MONEY, BOTTOM LINE, AND YOU NEED TO MAKE THEM, ALL OF THEM(!!), NOT JUST A FEW, BROKEN-BACKED, SORE-FOOTED, WORKED-TO-THE-BONE "CINDERELLAS", DO 'EVERYTHING' FOR YOU, AND KEEP YOUR PATRONAGE!!! If you, as a consumer, work VERY hard for YOUR money, and most of you will say that you do, then why do business with a company which demonstrates, according to your notes, over time, that they, if they truly don't change for the BETTER, in every way, DON'T CARE about YOUR back=breaking workload, YOUR sore, calloused, rough, aching feet, YOUR work-roughened hands and nails, YOUR need to have YOUR hair done, which you put off to buy a KFC MEAL for your family for dinner, tonight, instead; YOUR need to buy yet another pair of shoes, and you JUST BOUGHT a pair for work a few months ago, YOUR need to buy gas for your put-off-too-long-and now-really-needs-repairing vehicle, when you've been dreaming for the past five years of a better one, and had to put that dream on hold, like the possible delay in raising enough funds to send your next child to college, or send money and gifts overseas to your children in the military you stay up at night worrying about, etc, etc, and you stop off at your local KFC restaurant, in the hopes of being treated half-way decent, after YOUR tiring day of worries, and YOU are met with people you perceive as NOT CARING if you come in the store, or not, or drop dead at their feet, at least, most of them, anyway???!!! Is it fair to say, customers, that a large amount of our frustrations with various businesses is the VERY REAL, COLD-HEARTED, HEARTLESS WAY SO MANY COMPANIES MAKE IT SO OBVIOUS THAT ALL THEY WANT FROM YOU IS YOUR MONEY--BUT THEY DON'T WANT YOU AND YOURS WITH IT?! AND, UNLESS YOU ARE SO RICH, KFC's ARE SIMPLY NOT YOUR TYPE OF PLACE TO EAT AT, ANYWAY, AND WHY SHOULD YOU CARE TO STAND IN LINE FOR THINGS WHEN YOU DON'T HAVE TO, AND INSULTS ARE THINGS WHICH ALWAYS HAPPEN TO THE LOWER ORDERS OF SOCIETY, IN ANY CASE, BUT NOT TO YOU, AT LEAST, NOT TO YOUR FACE? People always want to feel important, and welcomed at a place of business, it seems, and welcomed for more than their money, welcomed for their own sakes, for and NO ONE likes to do business with sour-faced, phoney, wasp-tongued, poisonous people, no matter WHERE they are, and, sad to say, FAR TOO MANY of these warped people end up in restaurants like KFC, and in their management!!! Therefore, it is YOUR job, consumers, to demand change to your liking, and CONFRONT MANAGEMENT ALL THE WAY UP THE KFC LADDER, WITH THE FACTS YOU HAVE TAKEN NOTE OF YOURSELVES, AND QUESTION THIS COMPANY'S CONDUCT, BECAUSE, AT SOME POINT HERE, IT SHOULD ALSO BE OBVIOUS THAT THIS MISCONDUCT ON THE PART OF A COMPANY DOING THIS, CAN BE CALLED, SURELY CONSUMERS, AT THE VERY LEAST, HIGHLY UNACCEPTABLE TO YOU.....BY NOW?! So, this OTHER side of the story on KFC, like the one in Mcdonough, Georgis, which, while not perfect, as no one is, anyway, is given for all of you to perceive that YOU have a part in gathering information, as accurately as possible, and as truthfully as possible, to confront any company which appears to be, possibly, an anti-social, and sick one, too, if this is YOUR final decision on any company.
     
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sinister_slimster on 05/26/2011:
and to think, I just didn't like this restaurant because of the grease!
Alain on 05/27/2011:
Quite a dissertation. You can also write KFC, PO Box 725489, Atlanta, GA 31139 or call 800-225-5532 (US) 866-664-5696 (Canada) with your feedback about KFC.
trmn8r on 05/27/2011:
This is important information, I'm sure. It's a fast food restaurant, and I never had Great Expectations in the first place.

I would stop at KFC if I had just come off a camping trip, and it was the first thing I saw coming into a town. I'd get the cheapest thing on the menu to tide me over for real food.

Beyond that, I drive past KFC, to avoid the attitudes of everyone (employees and customers) and the food.
Anonymous on 05/27/2011:
I admit I did not read your whole post, but enough to get an idea. If this is really how management runs stuff at this location, then they won't last long.
Anonymous on 06/13/2011:
Superb review. Very descriptive. I wouldn't want to frequent an establishment like that.I hope you reported them to board of ethics/BBB. If that happened to me I would be one madconsumer!!! Colonel Sanders would have agreed.
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StarStarStarStarStar
Talk about a Super Bowl!
Posted by on
Rating: 5/51
They should contemplate renaming their item "Super Bowl", instead of "Famous Bowl". I ordered one today during lunch, and it was absolutely delicious (see attached picture). I was initially concerned that they may just toss in leftover scraps of chicken, and hope the average consumer doesn't recognize the difference. That definitely wasn't the case this afternoon, because as the picture shows, you can see the fresh ample cuts of chicken, breaded and spiced to perfection. I've heard some folks refer to this dish as a bowl of slop, but in my opinion, it's no different than mixing the corn with your mashed potatoes & gravy on your dinner plate, which most of us are guilty of doing anyway.

Great tasting dish, and very filling as well! I would recommend trying this to anyone that hasn't already.
     
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Wally25 on 02/27/2013:
I'm one who refers to it as a bowl of slop I had it before. But, that one actually looks edible.
madconsumer on 02/27/2013:
I too have had these and found them very enjoyable!!

very helpful review, and voted as such!
trmn8r on 02/28/2013:
What is displayed in the picture appears surprisingly attractive. Those who frequent KFC may want to bring along their own frying pan and see if they can match the presentation shown. If it doesn't, perhaps it could be used to knock some sense into some of the workers.

I can understand someone describing something that came from KFC as a bowl of slop. That matches my memory and is one reason I won't be darkening their door.
Starlord on 03/07/2013:
I am sorry, but I am one of those who think their bowl tastes as bad as it looks. In Indiana, farmers are required to boil the slop before they feed it to the hogs, and KFC isn't even boiling it for human consumption.
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Finger licking good?
Posted by on
FARMINGTON, NEW MEXICO -- Finger licking? No, not so much anymore. For the most part, I can't complain too much. There are two locations within our small city. One has great service, and mediocre food quality, while the other lacks the service skills and their food is much better. Pick your poison (poor choice of words in the restaurant business). Most complaints are made when something dissatisfies a consumer right then and there. For my message today, it's not really any one particular incident. Rather, a gradual decline that I've seen over the past 1-1/2 yrs at these two establishments. My favorite thing to order is the Honey BBQ sandwich. Sandwich= Honey BBQ meat & a bun of sorts. Pretty simple, but yet for some reason on the past 3 times that I've ordered the simple two ingredient snack, I end up getting shreds of lettuce on my sandwich. Lettuce? I don't recall that being in the picture on the display menu? I don't remember asking for it as a specialty? Yet, low and behold, there it is each and every time. On my visit today for lunch...ta-da! Lettuce appears again! Now the quantity of lettuce that is being misplaced on my sandwich ( a string or two) tells me that it isn't part of the sandwich. Are the wrappers stored directly below the lettuce bin? Perhaps. Contrary to popular belief, I'm not confrontational enough to throw a big fit about it and make an issue of it. I simply pluck the string of lettuce and remove it from the sandwich, since it hasn't tainted the flavor as onions might tend to do. I also USED to love ordering the Crispy Chicken Ranch Wrap. When it first came out and they attempted to contend with the version McDonald's sells, it was the best by far. They loaded it with two, sometimes even three pieces of chicken. Smothered it with shredded cheese and plenty of that Ranch sauce that is to die for. That was then. Now...not so much. Very disappointing because that they grill/toast their tortilla, and it was better tasting than McD's. I realize that with any promotional item, that when they first hit the market they are "stuffed" to help aide in sales. But the past few visits have left me with a wrap containing one piece of chicken, a light dusting of cheese, and a minimal amount of ranch sauce. McDonald's is once again the leader in that aspect of their menu. So, I suppose this isn't a complaint in the truest sense of the word. But more of an overall observation that the quality of food is gradually beginning to decline, and hopefully notifications on forums such as these are enough to help warrant corrections before they slip further towards customer angst.
     
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Anonymous on 04/12/2010:
I've always thought that KFC food is nasty, except for when I was a little 'un.

I prefer Bojangles, or Popeye's, or even better, Pollard's.
madconsumer on 04/12/2010:
I have always had great food from kfc!!
Anonymous on 04/12/2010:
Our only choices in town are KFC and Church's. Church's is just plain nasty. KFC is okay, just progressively getting worse. Still worth eating at for the time being.
Anonymous on 04/12/2010:
I can still remember when KFC was the bomb. Today KFC is the result of penny-pinching the hell out of an established brand name. Today's KFC is so far removed from what it started out as that they should be ashamed to brand that crap they serve with the Colonel's likeness.

Good review!
Anonymous on 04/12/2010:
I swear that at one time, KFC was a dine-in restaurant only, not even remotely fast food-like.

Principissa on 04/12/2010:
It was. I specifically remember my mother taking me there in the mid 80's and it was only dine-in, I don't even think they had carry out.
Anonymous on 04/12/2010:
Oh, c'mon Principissa. Don't start with the childhood stories. You're going to get me all misty-eyed. I remember the good ol' days of going to an A&W and getting the traditional rootbeer float with vanilla ice cream. Eating out was more of a treat back in the day where I'm originally from in Kansas. It was more of a thing to do on one's birthday or a special occasion. We couldn't of dared to dream of eating breakfast/lunch/dinner there 3-4 times per week like nowadays. My personal favorite was going to the Dairy Queen Brazier and ordering a butterscotch sundae. (Cue the tears).
Hugh_Jorgen on 04/12/2010:
The original locations were existing restaurants that bought the right to use the Colonel's recipe, cooking method and the KFC name. They simply added the chicken to their existing business, but didn't necessarily re-brand themselves as KFCs. As I recall, the first ones in my area to offer KFC were Davis Brothers cafeterias.

And like Justice, I remember the old A&W stands. I remember finding one in Hayes, KS one day after not seeing one for years. I think I drank 4 mugs of root beer that day.
jktshff1 on 04/12/2010:
Justice..LOL! how hard is Kentucky FRIED CHICKEN to understand? That's what they do,have a reputation for, and is what the old guy promoted, and are good at it. Good Review, vh
Anonymous on 04/12/2010:
Okay Hugh...now you're talking. I was born and raised in Hays (not Hayes) but we'll let it slide! Thanks for the trip down memory lane!
GenuineNerd on 04/12/2010:
Colonel Harland Sanders will turn in his grave if he saw what has happened to KFC.
Anonymous on 04/14/2010:
I got to work on the last TV commercial that Colonel Sanders was in. It was in his front yard in Shelbyville, KY. There were lots of tables set up like a reception. Mostly kids in the seats eating. It was hot out that day and it was grueling trying to keep everything and everybody looking good and clean. Got a funny story about one time that he was in the studio. May tell it at a later date.
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KFC Chicken Bites
Posted by on
I stopped by KFC for lunch Today. I got the Original Recipe six piece Chicken Bites meal. Which comes with a side and a drink. What I got was six tiny pieces of Chicken no Bigger than your average popcorn Chicken. The chicken itself was good just not filling. I would pluck down a few more bucks for a two piece instead.



     
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frak on 07/16/2012:
Thank you for reminding me and verifying for me why I no longer eat at KFC. Great review!
MRM on 07/16/2012:
This looks like meals for the kids. Thank you for informing your readers.
Anonymous on 07/16/2012:
Yeah really does look like something you would get in a kids laptop meal they have. Not worth the $4 I paid for it that's for sure.

Wally does not like finger food!
DebtorBasher on 07/16/2012:
I just seen this advertised on TV today and I THINK they mentioned it being an 'adult' size chicken bite...but still looked pretty little on TV. My Dad laughed when they said $3.99. You can get so much chicken for that price and make your own...that's what I do...get the chicken breast or tenders and cover in bread crumbs and you really do get a lot and it's so simple. I also make my own dipping sauce, so easy and good!

I'll bet the chicken you bought was one chicken tender cut up into six pieces....I hope it isn't like the Chicken nuggets that's made of ground chicken fat and skin and formed into nuggets...yuck!

Yeah, someone's makin' money on that!
Anonymous on 07/16/2012:
Basher, that's what it basically was one of their original recipe chicken strips cut up in to pieces. Right on the money!
DebtorBasher on 07/16/2012:
Wally, you should give YaYa the honor of cooking you a good homecooked meal...

I'm making steak and potatoes tomorrow...if ya want to stop by...bring some Coca~Cola, please.
Anonymous on 07/16/2012:
Just bought a 35 pack of Coke at costco :) Yaya keeps touting her cooking skills but I don't consider slapping a pb&j Sammy together cooking.
biomajor on 07/16/2012:
DB, I LOVE McD's nuggets. I don't know why. They don't taste like chicken, but they are so good!
Anonymous on 07/16/2012:
Yuck, KFC. It's just greasy food chock full of sodium and fat. Tonight, I am making a yummy protein shake with a banana and chocolate almond milk. Wally, you are welcome to stop by and have one with me.
Anonymous on 07/16/2012:
That's why people eat there! They don't go there for a salad.
Anonymous on 07/16/2012:
Yeah and this is why America is fat.
DebtorBasher on 07/16/2012:
OK Wally...you're choice...YaYa's Protein shake with banana and cohoclate almond milk or my slow cooked steak with potatoes and some kind of veggie?
Anonymous on 07/17/2012:
Chicken picture, I'm not accusing them of hiding anything. I knew the chicken was going to be small. I was just telling the membership its prob best to skip it if your looking for something filling.

I gave my3cents its up to others if they still want to try it they might have a different opinion each person is different but that was my opinion of the product.
DebtorBasher on 07/17/2012:
And we appreciate it Wally!

BTW, you missed out on some great steak and potatoes today!!!
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Stole My Money
Posted by on
ST.PETERSBURG, FLORIDA -- 8 pieces Family Meal

Mash Potatoes were okay. Mac & Cheese okay. CHICKEN DRY HARD. BISCUIT DRY HARD.

10:37PM PURCHASED WENT BACK TO MOTEL 4 ADULTS SAT DOWN TO EAT THE FOOD CK & BISC. WERE CRAPPED WOULD HAVE BEEN CLOSED AT 11:00PM IF I WENT BACK. WENT NEXT MORNING THEY AGREED TO REPLACE UNEATEN PORTION. I TOLD THEM TO FIGURE OUT THE COST AND GIVE ME MY MONEY BACK. THEY REFUSED.

WHY WOULD I WANT TO EAT MORE FOOD FROM A PLACE THAT DOES NOT ENSURE A QUALITY PRODUCT TO THERE CUSTOMER.
     
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I Like Cookies 2 on 04/07/2011:
They did not steal your money. You paid for a product and received it. I may not have been to your liking but you received something in return for you money. At least they were willing to replace some of the food. Furthermore, it is always a bad idea to go to a place before they close. They are not about to cook you fresh food and they are near closing. They are trying to clean up at that point.
MRM on 04/07/2011:
With the biscuit you could heat it up and it'll be soft.
Anonymous on 04/07/2011:
You nailed it. I-likeC.
Looks like the typical Original Recipe Chicken that has been sitting in the heating tray for whom knows how long to me.
Anonymous on 04/07/2011:
I love their Honey BBQ sandwiches, but I know from experience, that if I order them anytime after 10:00pm, I'm going to be chewing on something equivalent to boot leather.
Skye on 04/07/2011:
Contact corporate, and let them know how bad your meal was. Seems like you received all the leftover food, that was not sold that day.

KFC's Corporate Address for Customer Comments
P.O. Box 725489
Atlanta, GA 31139

Customer Satisfaction Numbers
U.S. - 1-800-225-5532
Canada - 1-866-664-5696

Venice09 on 04/07/2011:
Never order fast food close to closing time. It stands to reason that you're going to get the leftovers. Some people understand that and are willing to accept whatever they get, but if you're expecting fresh food, go to a place with a drive-through that's open late. There's a better chance of getting freshly made food because it is still being cooked.
Cwazychicken on 04/08/2011:
I never go to fast food before close any more, I notice its always fresh around noon, 5-6....If I must eat fast food, its at those times or when kids are in school (I'm not kidding, seems during summer when kids are out of school, I get the most problems at fast food). And its not a slam to kids but some of the teens that work at the fast foods in my area really don't care how they make your order or if they burn it, especially at taco johns. They tend to hire the most lazy people, have had to return food to them so much I stopped going there. But that is my luck. .kfc always closes earlier than most places, so I can see where they had no real good chicken left after supper time. But I never get chicken at kfc any more. I always go to my local grocery store, they make the best chicken.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Service and food!!
Posted by on
Rating: 1/51
FORT WORTH, TEXAS -- My experiences with KfC in Fort Worth tX has been horrible. I'm going to start with my most recent visits to older visits. After I left church Wednesday December 11,2013 I visit the one on Mansfield and got the 2 piece boneless combo. I asked for all white but got mixed. I had to wait 5 minutes on potatoes wedges. When they brought my order I asked for my drink and she said they didn't give you one I said no I wouldn't have asked. Get home and the white meat look like strips that were very, very, dry and the dark pieces was dry and hard on end. Bridge street have too many young people that don't care and they make excuses for them being rude. I have got numerous wrong order and not fresh order after waiting so long to place and receive orders. They never have chicken ready for it to be a chicken place. I have order 2 pieces white and get home it's a thigh. Go back that manager was nice that day and even thou they didn't have and breast she gave me a drink and a piece of chicken extra . Order 2 of the chicken bites combo abd get hone I don't know what was harder the potatoes wedges or the bites. When I called and complain to the manager he said the manager that night was young and her first time working nights. Get outta here! Then the Kfc at 777 n. e. loop 820 in hurst they crew sometimes suck and the other time it's the food. I got 3 gocup of hot wings and another the other boneless chicken. After waiting for about 5 or 6 minutes he come say they out of boneless chicken he would give my son 3 strips and I said OK. I order cookies. One of the wings we OK the other was hard and dry and the cookies were hard as rock. Other time I would go inside and they are not busy I'm waiting and waiting to place and order like they busy. I said hello someone gone take my order. Well a short African American bold head men with glasses come out and said go head. No sorry to keep you waiting or anything. I order the 2 piece boneless combo he didn't ask is there anything else, is that it or what side I wanted he said that would be $. Another time left a party and order me the same 2 piece boneless combo and get home it's the wrong thing. Came back and the short Latino girl was looking as if I got on her nerve for them messing up. She gave me the right order no extra or nothing. I have called the 1-800 # and have yet to hear from the Kfc in hurst. I think I'm gone give Kfc a long break and start giving Popeyes, golden chick, and churches my business. But I will never visit bridge street Kfc too many mistakes and not enough courtesy. And hurst Kfc will be going on that same list because they can't even reply to your numerous complaints.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
KFC Store #G160001
Posted by on
Rating: 1/51
GALESBURG, ILLINOIS -- On Aug. 27, 2013 my boyfriend and I were tired and hungry that night because we had been working on our new place so we decided to get KFC's grilled chickens for dinner. The closest location for us to go to in Galesburg, IL was the one located on 1017 North Henderson store #G160001. We placed our orders at the drive through at 7:42 PM. After we paid for our orders with debit, the girl at the window return card to us and told us the dark meats need to wait for about 6 minutes.

My boyfriend thought 6 minutes should be fast so we waited by the window since there were no one behind us. 3 minutes past and one car pulled up the drive through so we were told to move the car up front a bit so we did. From that point, we should have only needed to wait for another 3~4 minutes but no, we waited for more than 15 minutes in car.

I finally couldn't stand it anymore so I walked in with the order ticket and told one girl that we have waited for more than 15 minutes but have not gotten any of our food yet. She did not ask to see my ticket and just said we will get them for ya. She turned around and told the others and the girl in the kitchen asked her which one is it? The original? Didn't we just gave that one out? I told them we placed the order at 7:42 PM. After a minute of watching them struggling to figure out what is going on and finally someone check the monitor and said it is the 2 pc dark meat combo and a 2 pc white meat combo. Which my white meat combo was packed and left on side getting cold.

Now this one girl from the kitchen starting to pack the grilled chickens into the box and realized someone had forgotten to spray the liner that the skin stuck to it. Another 30 second of standing there watching her struggled to get the meat off the liner and threw it into box, packed and handed to me. Now, I will tell you what I really want to complain about.

#1 - Told to wait for 6 minutes and waited more than 15 minutes.
#2 - Walked in to see 5 employees working and no one had a clue (the store was empty, therefore, they weren't busy).
#3 - After I told what happened, the girl I talked to didn't look at my ticket to check which order was it and just assumed (as the ticket said GRILLED, not ORIGINAL)
#4 - She told me the ticket must had lost somewhere in transit..after I told her ticket printed out on 7:42 PM than she check the monitor and reply, oh, now it is coming out.
#5 - The white meat combo was packed and left aside getting cold for about 10 minutes.
#6 - After they packed the "completed" order and handed over to me, NO ONE apologized at all. She only said, there you go, it is ready.

I like KFC, but this is far more than one should be handled. I began to wonder on our way home, if they had a manager on site? Because everyone seem clueless!
     
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StarStarStarEmpty StarEmpty Star
Those Darn Last Minute customers...
Posted by on
Rating: 3/51
I thought I would share this one, just to see what people think. My teenage daughter works at KFC, and had one of those "wonderful" customer experiences last night. She just turned 16 and doesn't drive yet, so I was picking her up from work that night. Anyway, onto the story....

The restaurant closes at 10 pm, and two women walk in at 9:48 (I know the time because I was sitting in the parking lot). Fast forward to 10:30, my daughter hasn't walked out yet. I call inside on my phone to see what's keeping her, and she tells me that the women had ordered 150 pieces of chicken, numerous large sides, and a bunch of bread and other stuff because they were entertaining people. The kitchen was essentially cleaned up and the place only had a limited amount of food left. The manager tells the ladies that they cannot produce an order that large with the time they had left, but they decide to play the old "You close at 10 and its before 10 so I get served or I'll call corporate" routine. Long story short, the manager gives in, the kitchen essentially has to be reopened, all that food made, and then everything cleaned up all over again. They didn't get out until 12:30 am.

Now for all the customers with a strong sense of entitlement (and you know who you are), I completely understand the whole concept of posted business hours, so I don't need to be educated on that. The question here is where do we draw the line on what's reasonable and what's not reasonable? You're getting off work late and you're hungry and you want to order yourself dinner at 10 til close...absolutely and totally reasonable. You're having a party and you want a place to basically cater it, without advance notice right before they close for the night....completely unreasonable and totally rude in my opinion. People just never cease to amaze me. Do we actually make ourselves believe that because we have a couple bucks in our pocket that we are always right all the time?
     
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Tezrien on 07/21/2013:
As a former restaurant manager I agree with you 110%!
trmn8r on 07/21/2013:
Yep, the business hours are posted.

Therefore, it becomes a judgment call, which in this case must be made by the manager. You can't put it on the customer, because there are millions of people out there and you can't control them.

Your complaint appears to no be against KFC or the manager, but against society. That's a very hard road to hoe.
yoke on 07/21/2013:
Since your daughter was only 16 I would have gone in and told the manager she was leaving. I know in my state minors can only work until 10.
The group that came in was unreasonable and I would have allowed them to call headquarters. I am pretty sure they would have sided with the employees on this one.
Nohandle on 07/21/2013:
This review sounds so farfetched I expect it's true. Who in his right mind would go into a restaurant at closing and place an order that large? What restaurant has that much fresh food available to cook at the end of day? Few I imagine. This might explain why we've had some reviews with folks complaining about no chicken during the rush hour at a chicken place. I guess they were depleted the night before and the morning delivery had not arrived.

Who would walk into a bakery at closing demanding a freshly baked cake? A lot of possibilities here take your pick, any business. Use some common sense people if you have any left. Or, for that matter if you had any to begin with.

Interesting review. Thank you.
Chaparrita on 07/21/2013:
When making a large order, the courteous thing to do is call ahead. No matter the time of day. But people aren't courteous nowadays.
FoDaddy19 on 07/21/2013:
I think the manager should've call their bluff and had them call corporate.
Nohandle on 07/21/2013:
Some states Yoke will allow minors to work beyond the 10:00 curfew if it's on a Friday or Saturday. As long as it doesn't interfere with school and if the minor has not gone over the allotment of hours allowed. I guess it depends on the state and state laws. For the time being anyway.

Minor or no minor at the restaurant there are other employees to be considered as well. They have worked their shift and are ready to leave. They cannot walk out the door and leave a filthy kitchen behind. Let the Health Department show up first thing the next morning. There will be a surprise in store.

I guess the *two ladies* were awaiting the arrival of the Troop Train because who orders that amount of food at 10:00 at night?
Chaparrita on 07/21/2013:
If I were the manager, I would have said no. Yes they walked in before closing, but the staff had to stay an extra 2 hours to fill that order. Now they have to pay the staff overtime. Some companies are very strict about employees working overtime.
yoke on 07/21/2013:
Agree Nohandle, but as a parent of a 16 year old I would have gone in at 11 and told the manager she is leaving. The manager probably would have allowed it. The manager will probably be in trouble with headquarters with this one for all the OT they had to pay. They probably did not make any money on the order.
Nohandle on 07/21/2013:
And I agree with you Yoke. Who wants to sit out in a parking lot waiting for a minor to be able to leave? Who wants to sit in a parking lot waiting on anyone especially at that time of night? I only mentioned the law, as I understand it, in my state.

We're not dealing with a 24 hour restaurant here where one shift replaces another. Any parent is delighted a child can find a part time job, especially during the summer months. This review takes it beyond the norm.
Weedwhacked on 07/21/2013:
As the manager I would have declined the order.
Yusten on 07/22/2013:
sadly this doesn't surprise me one bit. some people live with such entitlement that they don't know the definition of empathy. who's at fault here? the customers. they should have been told "no" and left it at that. you can't make all your customers happy, and regardless of their threats of never coming back if they're denied they're food... they'll be back.

A rule I follow: never enter a restaurant the last hour of business. You're gambling on the quality of your food.

Hopefully in this case the customers got a whole bunch of food with extras included, the disgusting extras.
Bobby on 08/20/2013:
Kfc Sucks!! They are the most deceptive business I know!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Having to Wait
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Rating: 1/51
LOUISVILLE, KENTUCKY -- Yesterday was Friday - a long and hard workday at the end of the week. To make our supper meal easy, I decided to stop at KFC for an order of chicken - "comfort food". I pulled up to the outdoor speaker and I ordered a chicken pot pie for my husband (at his request since he had talking about them all week after seeing several KFC commercials advertising their pot pies)and a 3 piece meal with mashed potatoes and macaroni and cheese for myself (again, I must say that I was looking forward to "comfort food" after spending the day with 24 first graders.

Much to my surprise I was informed that there would be a 20 minute wait before the chicken pot pies would be ready. I HAD TO WAIT!?! I thought that KFC was a fast food restaurant! It sounds like someone in management wasn't doing their job and staying on top of the restaurant menu, especially for suppertime on a Friday night when I am sure that there would be a lot of people such as myself not wanting to prepare supper meals for their families. I decided to wait - my husband REALLY was looking forward to having that pot pie for supper and myself, I would comfort myself as I waited for my "comfort food."

The time on my ticket printed out as 5:38 PM and as I waited in my car, in the KFC parking lot, I anxiously watched the time go by. As I watched a fellow come outdoors with a bag of food to go and try to hand it to a family in another car, my anxiety rose aand I again looked at my watch. After they turned him away (obviously it wasn't their meal) he came to my car, apologized briefly for the delay and turned and retreated into the KFC store. The time was 5:58 - exactly 20 minutes from the time that I had ordered.

My disappointment - I was not offered a soft drink or other item while I waited (since my husband had managed several KFC stores in his earlier career of restaurant management, he said this was the usual policy) and upon preparing to eat his pot pie, my husband said by looking at it, he could tell that they had rushed its cooking and it wasn't completely done (most likely not to anger me and to stick to the 20 minute time frame they had told me).

I am disappointed in the management at this particular store because at the window before my wait I had expressed my displeasure and I was told that they had run out of ingredients to make the pot pies and that was why they weren't ready. I hope that there weren't any other disappointed KFC customers that everning - I did observe another car driving off before they got to the pick-up window.

KFC, I hope that you do a better job of training your managers about the preparation of your products (including ordering and time management) and also customer service. I will not be back at this KFC location again when my husband has a desire for chicken pot pies - I will make them myself, even after a long work day.
     
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User Replies:
lexophiliac on 02/09/2013:
20 minutes is the standard time to cook chicken and indicates it is being freshly prepared. Hot fresh chicken is worth the wait.
trmn8r on 02/09/2013:
Honestly, I was surprised to see the words "KFC" and "comfort food" in the same sentence. I eat fast food only when I am on the run and need some food matter in my stomach. It is most often of a low quality and barely satisfying

KFC does have a reputation for frequent long wait times for food to be cooked, for whatever reason. Between my low expectations and the thought I may have to wait 15 or 20 minutes, I decided to avoid KFC about 6 years ago. Have not been back.
Stkuhforknme on 07/25/2013:
I'M DONE!!!
Same experiences at KFC "drive up and wait". Never again.
catlover on 01/12/2014:
I work at KFC. On Fridays, which are usually busy, we have groups of people come in and order 2 20 piece meals or people who order 4 pot pies for their family. When someone takes all 4 potpies at once, what else is KFC to do? They put more in and have to wait for them to be cooked. If they "ran out of ingredients," possibly because they were busy and people kept ordering them, they have to make more pot pie mix before they can cook it obviously. There's only so much room in the cooler for prepared pot pies. KFC's food takes longer to cook than food at McDonalds or Burger King. Their chicken takes about 20 minutes to bread and cook, their side dishes take around 7-15 minutes to prepare, and the list goes on. If your looking to have your meal ready right away, don't go at the busiest time of the week.
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