The disturbing and unacceptable attitudes, speech, and conduct of KFC management and employees
The posting of this information shared here, is, in part, a response to reading so many customer statements on this website concerning the treatment they received at various Kentucky Fried Chicken restaurants throughout the world, and to try to respond to a number of these people who have gone to these places of business, and have come away shocked, disappointed, hurt, angry, outraged, and even bitter, vowing never again to visit another KFC restaurant for what they PERCEIVE ( a key word: perceive) to be, in EVERY case, a wilful, rude, even arrogant, response to their concerns. As it has been commonly said, at least in the American culture, when there is some type of dispute, or issue involved, there is the statement that "There are always two sides to every story told", which is used to try to get people to look at a problem from another angle, if possible, to present another point-of-view which they may not have EVER considered in order to help resolve a controversy of some sort, where applicable.
It is here, at this point, that I would like to offer for public consideration, my personal, humble opinion of the workplace, practices, and conduct, of at least one Kentucky Fried Chicken restaurant based, in part, on personal knowledge gained from having worked at this place in Mcdonough, Ga., and spending some time there observing the patterns of very disturbing attitudes, speech, and conduct on the part of management and their favored employees towards other, non-favored, employees, which then become customer-related problems with products and services the public has VERY serious difficulities in UNDERSTANDING!!!
The behind-the-scenes revelations that YOU, the customers, FROM NOW ON, if reading this posting, and deciding to share it with others, should NOTICE, and PAY CAREFUL ATTENTION TO, AND TAKE NOTES OF, ON PAPER, COMPUTER, CAMERAS, etc., are the following, which are not a complete listing of all the problems wrong with this, or any other, restaurant, or other type of business, but is detailed enough to hopefully, spur consumers to take action, even if it means the shutting down of these businesses when they exhibit the kind of behavior which may be called an anti-social unconcern for the public they are supposed to serve! To start with, consumers, whenever you come into these restaurants at opening time ( i.e. 10a. m.), please put your "thinking caps" on and NOTICE whether the KFC MANAGEMENT TEAM has the store, or restaurant, READY to serve you!
Here are some things to look for: Cashiers are prepared to take your order right away, and are NOT still counting money, are NOT still "preparing" the store for opening, by putting tongs on the food counter, stocking up on cups, food boxes, paper and plastic bags, forks, spoons, knives, condiments like ketchup, dipping sauces, hot sauce, honey, butter, large and small item cups, napkins, cleaning trays, wiping tables, windows, emptying trash, cleaning bathrooms, etc., and have to stop what they are doing in order to serve YOU!!! Cashiers, baggers, and store management should NOT still be "preparing" ANY food items in the back of the restaurants at opening time, with the FRONTLINE area of the place devoid of any smiling, hopefully cheerful, person to greet you, because, this is important to know and be aware of the fact that management forces these overworked, underpaid, Frontline cashiers, at least at the Mcdonough, Georgia restaurant, to be what is called here, the "DOGS", OR "DO-EVERYTHING SERVANTS" OF EVERYBODY, the everybody being FIRST consumers, not YOU, but the management and their favored, exempted-from-real-hard-work store "pets",who are not to lift a finger to really serve you, but are kept from doing real work for you by their foolish managers, who, supposedly being so "educated" and "smart", still allow themselves to be made into FIRST-CLASS fools, nevertheless, as they seem all too willing to do! The management team at this location in Mcdonough are, most of them, all too often, have proven to be LAZY, PLAY FAVORITES ON THE JOB, AS STATED. EXEMPTING THEIR "PETS" FROM SERVING THE CUSTOMER BASE IN THE STORE, FRONT AND DRIVE-THROUGH, PAYING LARGER SALARIES AND GIVING BENEFITS TO THESE WORKERS WHO DON'T WORK, ARE RUDE AND ARROGANT, CAN ALSO BE OFFERED PROMOTIONS INTO MANAGEMENT, ARE LAZY, TOO, LACK PEOPLE SKILLS, MISTREAT AND INSULT THE VERY FEW WORKERS ON THE JOB WHO DO ALL THE WORK OF EVERYBODY ELSE, PLUS THEIR OWN, EXHAUSTING THEM AND CAUSING THEM TO EVENTUALLY QUIT, THUS CAUSING THE HIGH TURNOVERS IN STAFF. NEW WORKERS ARE THEN HIRED IN ORDER TO REPEAT THE SAME, SICKENING, PATTERN OF WHAT SEEMS TO BE AN ABSOLUTE DETERMINATION TO WRECK THE WHOLE COMPANY, EVENTUALLY, AS THE MANAGEMENT TEAM SEEMS TO BE COMPOSED OF TOTALLY NARCISSISTIC PEOPLE, "IN LOVE" WITH THEMSELVES AND THEIR JEALOUSLY=GUARDED POSITIONS, WHO DON'T APPEAR TO BE "NORMAL" IN THE ACCEPTED SENSE OF THE WORD!!! When well-paid management always have the time to gossip about everybody, poke and pry into other peoples' business which is not theirs, play favorites on the job, mock people, customers included, and calling them names of every sort, maybe cursing at them under their breath, while standing around talking with their favorites on the job, or in the office areas, AND DON'T APPEAR TO BE BUSY, BUT ARE DELIBERATELY IGNORING CUSTOMERS, WHILE DEMANDING, BY "MANAGEMENT ORDERS", FOR THE JOB "CINDRELLAS" ON THE FRONTLINE, ESPECIALLY, TO RUSH AROUND AND SERVE THE CUSTOMERS, INSTEAD, AND MOSTLY BY THEMSELVES, WITHOUT ASISTANCE, UNLESS HOLLERED FOR BY TOUGHER FRONTLINE CASHIERS WHO DON'T MIND CAUSING SCENES, WHEN THEY BECOME TOO STRESSED WITH DOING EVERYBODY ELSE'S WORK, PLUS THEIR OWN, WITH FAR TOO MANY CUSTOMERS IGNORING, NOT CARING, OR NOT ACTUALLY KNOWING WHAT IS GOING ON RIGHT IN THEIR FACES, WHICH, BY NOW, PLEASE NOTE, MOST CUSTOMERS WITH GOOD, OR GREAT OBSERVATION SKILLS, SHOULD HAVE KNOWN, AND SHOULD HAVE CALLED KFC RESTAURANTS TO ACCOUNT ABOUT, IF EVEN SUSPECTED THAT THIS TYPE OF CONDUCT IS PRACTISED, AND CONDONED BY ANY MANAGEMENT OF THE COMPANY!!! NO ONE, and I mean NO ONE, consumers, willingly accepts any job, at any company, in order to be coerced, under threat of being fired, given bad job references, maliciously gossiped about, framed on a job for something not done by employees, to go on and accept, and KEEP ACCEPTING, this type of mistreatment as a job "Cinderella"--unless a person has to, for the time being, until they can leave such an atrocious, and ugly, workplace, hopefully in one whole piece, not losing limb, or life, in the "service" ,not of CUSTOMERS( who "pay the bills" of Kentucky Fried Chicken, and all other businesses, too, even in the small town of Mcdonough, Georgia, which most people have never heard of, even in the state of Georgia, and couldn't care less about its existence in the larger scheme of things, in any case, if truth be told, in order to work to the point of complete exhaustion to please some customers, many of whom can't see past the end of their own noses, and, sad to say, SELF-INTERESTS, too!) but in the "service" of bone-chilling, selfish, obnoxious, pampered co-workers because THEY DON'T WANT TO COME TO WORK AND ACTUALLY WORK FOR A LIVING, but expect SOMEONE ELSE to do it FOR them, with MANAGEMENT APPROVAL!!! It is wise for customers to know what they are REALLY dealing with here, and not keep making a mockery of THEMSELVES that Kentucky Fried Chicken is the BEST (IS IT?)place to eat a piece of, according to so many customer complaints, a piece of greasy, or dried up, old-looking, fried chicken, puny, teaspoonful side orders you can hardly see, not to mention eat, biting down on rock-hard missile biscuits the military would be PROUD to use as weapons and you, the customer, could lose your valuable teeth over, just to satisfy a craving for KFC buttermilk biscuits, on a day, let's face some facts here, the customers, some of them, sometimes, JUST DON'T FEEL LIKE COOKING A MEAL AT HOME, AND WANT SOMEONE ELSE TO DO IT FOR THEM!! There are simply NOT ENOUGH people to staff these KFC restaurants that operate like this, consumers, and this is VERY noticeable in the KFC in Mcdonough!! Have ANY of you consumers EVER bothered to NOTICE ("thinking cap", remember?) just HOW SMALL a work area these workers have to WORK in order to serve you from 10 A.M. in the morning until 12 midnight??!! These postage-stamp type workplaces are EXTREMELY confining, and VERY difficult to work in, in order to serve you, and can get very hot, sometimes, causing tempers behind the counter to flare up, as these employees are JUST AS HUMAN AS YOU ARE, and are always, for a few of them, at least, UNDER PRESSURE to zip around the store at breakneck SPEED to get your orders, NO MATTER HOW BIG THEY ARE(and many customer orders can be VERY big, indeed!!), in UNDER 60 SECONDS FOR EVERY ORDER, AND DEFINITELY NO MORE THAN TWO MINUTES FROM THE START OF YOU GIVING YOUR ORDER AT THE CASH REGISTER, TO THE PACKING AND DELIVERY OF YOUR ORDER INTO YOUR HANDS!! In most places where most people shop consumers, it is a telling point to NOTICE that for most of us as CONSUMERS, not EMPLOYEES of an establishment, we go somewhere and demand fast, or quick, service, in this EXACT time frame mentioned, under two minutes, even at a drive-through restaurant, wanting absolutely perfect, courteous, smiling, cheerful, "dancing on their heads", clown-like, robotic people, to "wait on", or serve us, who ARE NOT, especially in low-paying, back-breaking, feet destroying, thankless jobs like KENTUCKY FRIED CHICKEN, like the "rest of us", of course, and are a breed apart from the rest of humanity, almost ALIEN, in fact, and so, ANYONE who has EVER worked as a "Cinderella" at a KFC is "fair game" to be demeaned, insulted, treated as stupid, or uneducated, blocked from further opportunities for personal growth and promotion, mocked, and MARKED, or targeted, as people doomed to be "unsuccessful" in life, a word NO ONE enjoys having attached to themselves, of course, but many people don't mind labeling others with it, instead!!! These employees at KFC who are the ones 'picked' by the NARCISSISTIC management at these places to be the unfortunate "Cinderellas" of their job sites, all work, and no play, and no benefits, have nowhere to go, unless they quit the job, which many of them may need, and THEIR very hard work on behalf of customers, maybe in a quiet manner, without a lot of fanfare to draw attention to themselves, ALWAYS goes unnoticed, becauses customers THEMSELVES, far too many, FAR TOO MANY times, are so FOCUSED on their OWN wants and needs, that they TOTALLY FAIL to see the needs of people behind the counters at KFC restaurants---or ANYWHERE ELSE!!! Granted, as stated at the start of this posting, MOST Kentucky Fried Chicken stores should probably be closed, as many customers have vocalized and written about, over and over, and go out of business because the customer service, and products sold can be extremely poor, and unworthy of customer loyalty, year after year. HOWEVER, it is important to know WHY you, YOU, have ultimately decided that KFC, or any business, is not for you, or your family, anymore, and for this decision, if it is final, you need to INVESTIGATE the place of business, ASK TOUGH QUESTIONS, DON'T TAKE NO FOR AN ANSWER, BE PERSISTENT, LEARN TO DISTINQUISH BETWEEN GOOD SERVICE AT A BUSINESS, AND COMMEND THAT, AND TRULY BAD SERVICE, EVEN IN THE SAME WORKPLACE, AND TOTALLY CONDEMN THAT!! NOTICE, NOTICE, NOTICE, THE MANAGEMENT AT THESE BUSINESSES, TAKE NOTES ON HOW THEY TREAT SOME WORKERS AS "CINDERELLAS", WHO DOES THE MANAGEMENT PUT WORK DUTIES OFF ON, AND WHY, WHO WORKS TOO OFTEN BY THEMSELVES WHEN YOU COME IN THE DOOR, OR ON DRIVE-THROUGH, OR WHATEVER THE BUSINESS IS, DON'T ACCEPT ALTERNATIVE PRODUCTS TO THE ONES YOU HAVE REQUESTED, OR ORDERED, EVEN IF OFFERED FOR "FREE", AS AN ATTEMPT TO KEEP YOUR BUSINESS THE MANAGEMENT HAS ALREADY SHOWN, ACCORDING TO YOU, THE CUSTOMER, THEY DON'T VALUE, OR ELSE, FROM THE OPENING OF THE STORE, TO LUNCHTIME, TO DINNER, TO THE CLOSING OF THE STORE, THEY WOULD TREAT EMPLOYEES THEY MISUSE BETTER, SO THAT YOUR SERVICE COULD BE BETTER, THE COMPANY WOULD HAVE ENOUGH SPACE TO WORK IN FOR EMPLOYEES, EMPLOYEES WOULD BE BETTER PAID TO GIVE THEM SOME INCENTIVES TO IMPROVE THEIR JOB PERFORMANCE, AND UPLIFT MORALE, AS NO ONE LIKES TO COME TO WORK AND BE USED AS A "CINDERELLA", AND THEN BE EXPECTED TO PUT ON AN "ACT" FOR CUSTOMERS THEY FEEL ARE GOING TO COME IN AND SCREAM AND HOLLER AT THEM, IF NOT OUTRIGHT CURSE AT THEM, CALLING THEM NAMES, THROWING FOOD PRODUCTS AT THEM, AS SOME PEOPLE HAVE BEEN KNOWN TO DO, FOR THE ENCOURAGED-BY-MANAGEMENT LAZINESS OF OTHERS THEY HAVE TO BE "SERVANTS" TO ON THE JOB!!! Consumers, PLEASE, PLEASE, this cannot be stressed enough, learn to PAY ATTENTION to these types of things when you go in some type of business, on a regular basis, especially!! At these KFC restaurants, at least, the FRONTLINE cashiers are SOME of the "Cinderellas" at the KFC in Mcdonough, Georgia, for example, and are forced to work most of the store areas for the specific PURPOSE OF SERVITUDE on the job, where, eventually, management starts putting more, and more, and MORE work assignments off onto these Frontline "Cinderella" employees, NOT for the public, which is YOU, the customers, but to be in servitude, in an unadvertised, publicly unacknowledged, but privately PRACTICED, non-job 'position', which is NOT a true job position, AT ALL, because, in terms of hours, pay, benefits, raises, and promotions, these "Cinderellas", NO MATTER HOW GOOD THEY MAY END UP BEING AT THEIR JOBS, PLEASE NOTE, will NEVER, absolutely NEVER, by management choice, receive any better treatment than the fairy-tale Cinderella ever did at the hands of her step-family, but are treated, in true form, as the drudges, the dogsbodies, on the job, and are horribly harassed on the job, if they dare to object to the mistreatment, or they eventually quit! Customers, this is laziness, arrogance, and pride taken to its ultimate extreme in a workplace, and YOU, yes, YOU, are the ones reaping the destructive outcome of its manifestation IN YOUR FACE, so to speak, BECAUSE YOU TOLERATE IT, AND CONDONE IT!!! As a customer, if you notice, feel, or believe, that you are being put in a SECONDARY POSITION to the disorganised mess that characterises so many KFC's, and you SEE WITH YOUR OWN, NOW SHARPENED, EYES, that drive-through workers are NOT busy at any given time, but are walking around with nothing to do, are standing, many times with a manager, around laughing and joking, or openly criticizing customers, or gossiping about other employees, using cellphones on the job, eating at non-lunch breaks, but the FRONTLINE employees are constantly busy, for some reason or other, including LACK OF FRONTLINE HELP(where customers come in the front door of a KFC, not drive-through, hence, it is called the Frontline area), it should be a red-flag signal, consumers, that you are being IGNORED ON PURPOSE ON THE JOB, BY MANAGEMENT INCLUDED, and YOU, yes, YOU, need to question any management on duty, whom you believe, with your notes, if you have any you've taken (and you should do this, to take verifiable notes, not just scream, holler, and stomp out the store in a huff!) has deliberately kept a Frontline worker from serving YOU, AND YOU ALONE, with their refusals to prepare orders called for by the Frontline cashier!! Instead, to keep from working hard, or at all, notice, customers, NOTICE, HOW OFTEN Frontline cashiers are constantly pulled off the front by management, or other, lazy workers, who all claim, most of them falsely, that they are "wrapped", or too "busy" on drive-through to GET YOUR ORDER, CUSTOMERS, and told that they, the Frontline cashiers, have to LEAVE YOU on the front, or other customers at the cash registers, in order to rush ALL OVER THE STORE to get you everything you may request, or need, with your purchases!!! THIS type of putting off of work onto someone else, IN YOUR FACES, also, customers, should NOT be acceptable to YOU, as a PAYING CUSTOMER AT ANY KFC, OR OTHER BUSINESS, AT ALL, NOR SHOULD YOU "PUT UP" WITH IT, EITHER!!! YOU, as a PAYING customer, hsve the right to command the HIGHEST respect from EVERY SINGLE EMPLOYEE AT KFC REGARDLESS OF WHERE IN THE STORE AN EMPLOYEE WORKS, OR IN WHAT POSITION, IN, OR OUT, OF THE RESTAURANT, THEY WORK IN, BECAUSE THIS YUM BRANDS, INC. COMPANY IS RESPONSIBLE FOR ITS OWN CONDUCT, AND THEY, NOT YOU, DECIDED THEY WANTED TO CULTIVATE YOUR "ACQUAINTANCE" AND DO BUSINESS WITH YOU, BECAUSE THEY WANT YOUR MONEY, BOTTOM LINE, AND YOU NEED TO MAKE THEM, ALL OF THEM(!!), NOT JUST A FEW, BROKEN-BACKED, SORE-FOOTED, WORKED-TO-THE-BONE "CINDERELLAS", DO 'EVERYTHING' FOR YOU, AND KEEP YOUR PATRONAGE!!! If you, as a consumer, work VERY hard for YOUR money, and most of you will say that you do, then why do business with a company which demonstrates, according to your notes, over time, that they, if they truly don't change for the BETTER, in every way, DON'T CARE about YOUR back=breaking workload, YOUR sore, calloused, rough, aching feet, YOUR work-roughened hands and nails, YOUR need to have YOUR hair done, which you put off to buy a KFC MEAL for your family for dinner, tonight, instead; YOUR need to buy yet another pair of shoes, and you JUST BOUGHT a pair for work a few months ago, YOUR need to buy gas for your put-off-too-long-and now-really-needs-repairing vehicle, when you've been dreaming for the past five years of a better one, and had to put that dream on hold, like the possible delay in raising enough funds to send your next child to college, or send money and gifts overseas to your children in the military you stay up at night worrying about, etc, etc, and you stop off at your local KFC restaurant, in the hopes of being treated half-way decent, after YOUR tiring day of worries, and YOU are met with people you perceive as NOT CARING if you come in the store, or not, or drop dead at their feet, at least, most of them, anyway???!!! Is it fair to say, customers, that a large amount of our frustrations with various businesses is the VERY REAL, COLD-HEARTED, HEARTLESS WAY SO MANY COMPANIES MAKE IT SO OBVIOUS THAT ALL THEY WANT FROM YOU IS YOUR MONEY--BUT THEY DON'T WANT YOU AND YOURS WITH IT?! AND, UNLESS YOU ARE SO RICH, KFC's ARE SIMPLY NOT YOUR TYPE OF PLACE TO EAT AT, ANYWAY, AND WHY SHOULD YOU CARE TO STAND IN LINE FOR THINGS WHEN YOU DON'T HAVE TO, AND INSULTS ARE THINGS WHICH ALWAYS HAPPEN TO THE LOWER ORDERS OF SOCIETY, IN ANY CASE, BUT NOT TO YOU, AT LEAST, NOT TO YOUR FACE? People always want to feel important, and welcomed at a place of business, it seems, and welcomed for more than their money, welcomed for their own sakes, for and NO ONE likes to do business with sour-faced, phoney, wasp-tongued, poisonous people, no matter WHERE they are, and, sad to say, FAR TOO MANY of these warped people end up in restaurants like KFC, and in their management!!! Therefore, it is YOUR job, consumers, to demand change to your liking, and CONFRONT MANAGEMENT ALL THE WAY UP THE KFC LADDER, WITH THE FACTS YOU HAVE TAKEN NOTE OF YOURSELVES, AND QUESTION THIS COMPANY'S CONDUCT, BECAUSE, AT SOME POINT HERE, IT SHOULD ALSO BE OBVIOUS THAT THIS MISCONDUCT ON THE PART OF A COMPANY DOING THIS, CAN BE CALLED, SURELY CONSUMERS, AT THE VERY LEAST, HIGHLY UNACCEPTABLE TO YOU.....BY NOW?! So, this OTHER side of the story on KFC, like the one in Mcdonough, Georgis, which, while not perfect, as no one is, anyway, is given for all of you to perceive that YOU have a part in gathering information, as accurately as possible, and as truthfully as possible, to confront any company which appears to be, possibly, an anti-social, and sick one, too, if this is YOUR final decision on any company.