YULEE, FLORIDA -- I have not bought Kentucky Fried Chicken in at least 2 years. I was watching TV and seen the ad for $20.00 fill up. Was having some guys over so I bought the $20.00 fill up so we would have something to snack on. Was very sorry for doing that. The chicken looked like it was cooked a couple of days ago and warmed up. Was dark in color and very salty. I will just have to never stop at KFC again and would not tell a friend to buy any of this sorry chicken.
FORT WORTH, TEXAS -- My experiences with KFC in Fort Worth TX have been horrible. I'm going to start with my most recent visits to older visits. After I left church Wednesday December 11, 2013 I visit the one on Mansfield and got the 2 piece boneless combo. I asked for all white but got mixed. I had to wait 5 minutes on potatoes wedges. When they brought my order I asked for my drink and she said "they didn't give you one?" I said "no I wouldn't have asked." Get home and the white meat look like strips that were very, very, dry and the dark pieces was dry and hard on end.
Bridge street have too many young people that don't care and they make excuses for them being rude. I have got numerous wrong order and not fresh order after waiting so long to place and receive orders. They never have chicken ready for it to be a chicken place. I have order 2 pieces white and get home it's a thigh. Go back that manager was nice that day and even though they didn't have any breast she gave me a drink and a piece of chicken extra. Order 2 of the chicken bites combo and get home I don't know what was harder - the potato wedges or the bites.
When I called and complain to the manager he said the manager that night was young and her first time working nights. Get outta here! Then the KFC at 777 n. e. loop 820 in Hurst their crew sometimes suck and the other time it's the food. I got 3 go cup of hot wings and another the other boneless chicken. After waiting for about 5 or 6 minutes he come say they out of boneless chicken he would give my son 3 strips and I said OK. I order cookies. One of the wings we OK the other was hard and dry and the cookies were hard as rock.
Other time I would go inside and they are not busy. I'm waiting and waiting to place an order like they busy. I said "hello someone gone take my order." Well a short African American bald head man with glasses come out and said "go head." No sorry to keep you waiting or anything. I order the 2 piece boneless combo. He didn't ask, "is there anything else, is that it," or what side I wanted. He said "that would be $."
Another time left a party and order me the same 2 piece boneless combo and get home it's the wrong thing. Came back and the short Latino girl was looking as if I got on her nerve for them messing up. She gave me the right order no extra or nothing. I have called the 1-800 # and have yet to hear from the KFC in Hurst. I think I'm gonna give Kfc a long break and start giving Popeye's, golden chick, and Church's my business. But I will never visit bridge street Kfc. Too many mistakes and not enough courtesy. And Hurst Kfc will be going on that same list because they can't even reply to your numerous complaints.
GALESBURG, ILLINOIS -- On Aug. 27, 2013 my boyfriend and I were tired and hungry that night because we had been working on our new place so we decided to get KFC's grilled chickens for dinner. The closest location for us to go to in Galesburg, IL was the one located on 1017 North Henderson store #G160001. We placed our orders at the drive through at 7:42 PM. After we paid for our orders with debit, the girl at the window return card to us and told us the dark meats need to wait for about 6 minutes.
My boyfriend thought 6 minutes should be fast so we waited by the window since there was no one behind us. 3 minutes past and one car pulled up the drive through so we were told to move the car up front a bit so we did. From that point, we should have only needed to wait for another 3~4 minutes but no, we waited for more than 15 minutes in car.
I finally couldn't stand it anymore so I walked in with the order ticket and told one girl that we have waited for more than 15 minutes but have not gotten any of our food yet. She did not ask to see my ticket and just said “we will get them for ya.” She turned around and told the others and the girl in the kitchen asked her “which one is it? The original? Didn't we just gave that one out?"
I told them we placed the order at 7:42 PM. After a minute of watching them struggling to figure out what is going on and finally someone check the monitor and said it is the 2 pc dark meat combo and a 2 pc white meat combo which my white meat combo was packed and left on side getting cold.
Now this one girl from the kitchen starting to pack the grilled chickens into the box and realized someone had forgotten to spray the liner that the skin stuck to it. Another 30 second of standing there watching her struggle to get the meat off the liner and threw it into box, packed and handed to me. Now, I will tell you what I really want to complain about.
Told to wait for 6 minutes and waited more than 15 minutes. Walked in to see 5 employees working and no one had a clue (the store was empty, therefore, they weren't busy). After I told what happened, the girl I talked to didn't look at my ticket to check which order was it and just assumed (as the ticket said GRILLED, not ORIGINAL). She told me the ticket must had lost somewhere in transit...after I told her ticket printed out on 7:42 PM than she check the monitor and reply, “oh, now it is coming out.”
The white meat combo was packed and left aside getting cold for about 10 minutes. After they packed the "completed" order and handed over to me, NO ONE apologized at all. She only said, “there you go, it is ready.” I like KFC, but this is far more than one should be handled. I began to wonder on our way home, if they had a manager on site? Because everyone seem clueless!
LOUISVILLE, KENTUCKY -- Yesterday was Friday - a long and hard workday at the end of the week. To make our supper meal easy, I decided to stop at KFC for an order of chicken - "comfort food". I pulled up to the outdoor speaker and I ordered a chicken pot pie for my husband (at his request since he had talking about them all week after seeing several KFC commercials advertising their pot pies) and a 3 piece meal with mashed potatoes and macaroni and cheese for myself (again, I must say that I was looking forward to "comfort food" after spending the day with 24 first graders).
Much to my surprise I was informed that there would be a 20 minute wait before the chicken pot pies would be ready. I HAD TO WAIT!?! I thought that KFC was a fast food restaurant! It sounds like someone in management wasn't doing their job and staying on top of the restaurant menu, especially for suppertime on a Friday night when I am sure that there would be a lot of people such as myself not wanting to prepare supper meals for their families. I decided to wait - my husband REALLY was looking forward to having that pot pie for supper and myself, I would comfort myself as I waited for my "comfort food."
The time on my ticket printed out as 5:38 PM and as I waited in my car, in the KFC parking lot, I anxiously watched the time go by. As I watched a fellow come outdoors with a bag of food to go and try to hand it to a family in another car, my anxiety rose and I again looked at my watch. After they turned him away (obviously it wasn't their meal) he came to my car, apologized briefly for the delay and turned and retreated into the KFC store. The time was 5:58 - exactly 20 minutes from the time that I had ordered.
My disappointment - I was not offered a soft drink or other item while I waited (since my husband had managed several KFC stores in his earlier career of restaurant management, he said this was the usual policy) and upon preparing to eat his pot pie, my husband said by looking at it, he could tell that they had rushed its cooking and it wasn't completely done (most likely not to anger me and to stick to the 20 minute time frame they had told me).
I am disappointed in the management at this particular store because at the window before my wait I had expressed my displeasure and I was told that they had run out of ingredients to make the pot pies and that was why they weren't ready. I hope that there weren't any other disappointed KFC customers that evening - I did observe another car driving off before they got to the pick-up window.
KFC, I hope that you do a better job of training your managers about the preparation of your products (including ordering and time management) and also customer service. I will not be back at this KFC location again when my husband has a desire for chicken pot pies - I will make them myself, even after a long work day.
NORTH WINDHAM, MAINE -- On Saturday night, January 7th, my husband and I stopped for dinner around 9pm at the North Windham, Maine KFC. We decided to eat inside, seeing the entire restaurant was empty of customers at the tables. We did spot an employee mopping up toward the back of the dining room. When we went inside, we saw that half the floor was flooded with soapy wash-water, but the tables closest to the door were on dry ground. We decided to sit in the front area, out of the employee's way. We ordered our meals, paid & sat down.
Starting at the rear of the dining room, the male employee was literally shoving the squeegee along the floor, forcing waves of soapy water across the floor toward us, the water stopping just short of our table. Then, starting again at the back of the dining room, he began picking up each metal chair, one by one & forcefully SLAMMING them down hard onto the tile floor. It was very loud & jarring. We couldn't carry on a conversation across the table, he was so unnecessarily noisy! He'd pick up a chair, shoving the squeegee forward, then SLAM! Down went the chair with as much force as he could muster.
It went on for a LONG time. I thought he would never stop! It was absolutely deafening. Then the place filled up suddenly with a very large group of children accompanied by adults. These customers had to wade through the soapy water to get drinks & get to the restrooms and tables. People with long-legged pants or tennis shoes got soaking wet on a very cold, winter night. The employee spoke loudly at the group waiting for their food, asking them to use the tables toward the rear of the dining room. At no time during our meal there, did the male employee attempt to upright the traffic cone warning of a wet surface.
He had a mop bucket and mop thrown aside carelessly as well. I use a cane to walk, due to knee problems, and I didn't even dare try to cross the wet floor to wash my greasy hands in the restroom. The female who waited on us was friendly, but we asked for 2 chicken strip dinners and she gave us a bucket of chicken with coleslaw and potato with gravy & biscuits. We had no wet towelettes with our 'silverware', and none were available on the counter, either.
My husband attempted to get the attention of someone working at the counter, in order to ask for wet towelettes for our hands, and a cover for the bucket of chicken so we could take our leftovers home. The crowd who came in after us was milling around the counter, talking loudly and nobody could hear my husband, or see him waiting to ask for something. We eventually ended up leaving with the open bucket with only some napkins to cover the food. We left as soon as we were able, and at no time was the water on the floor cleaned up by anyone.
BRADENTON, FLORIDA -- After the last few visits to the KFC at 8004 Cortez Rd W. in Bradenton, FL, I've decided that it's consistently bad. I can't get over how poor this KFC has become. Every time we order from inside the joint, we have our order taken by an inexperienced employee who needs assistance to enter simple combo meals or requests. Either KFC needs to update their system, or they need to find employees who won't leave after a few weeks.
On my last few orders, I simply wanted the Variety Big Box, however I didn't want coleslaw. Instead, I asked that the coleslaw be substituted by another biscuit. The response I was given was "we can't do that." Baffled by the response, I asked if they could if they charged me extra. She said no once more and eventually, after explaining that it's never been a problem in the past at other KFC's, she then said "I'll see what I can do." She asked her Manager who just told her to include the coleslaw in the order but give me a biscuit instead. So, the order was placed to-go and we sat around waiting for it to finish.
After 5 minutes of waiting, we then heard the girl who took our order Shout to the back that she needed "original" chicken. In an empty restaurant that hadn't been busy in over an hour, the fact that they don't have any chicken available amazed me. So, being that the restaurant was empty with the exception of us, the employees decided to stand around and have personal conversations with one being, and I quote, "If you hate this job so much, why don't you quit?" This statement was directed at the guy making our chicken, so that was comforting...-_-
After realizing that we were still waiting for our order after 10 minutes, the employee yelled back to the chicken guy asking when the chicken would be done. His response, "I don't know." The employee then needed to tell him that customers were waiting and she needed a time. I at least appreciate the effort by the young girl in finding out an ETA of the chicken.
So, we FINALLY get our food (was only an order for 2 people) after 20 minutes and we leave to go home. When we arrived home, we opened up our food only to find that my variety box was completely missing the chicken strip. Mistakes happen, so I got over it, but then I looked down at the popcorn chicken.
Not only was it not even in a container, but merely scattered around the box, but 80% of the pieces weren't even chicken, just crunchy fried batter. Apparently, ordering the variety big box is permission for the staff to give you the worst of their selection. Luckily I got to enjoy my 2 biscuits and mashed potatoes...$7.99 for essentially a puny, meatless drumstick of chicken, fried batter, 2 biscuits and mashed potatoes, nice...
The thought crossed my mind to call and complain, but what would that honestly do? I wasn't in the mood to drive back, so I just took my losses and reminded myself to stop going there. I honestly just can't fathom how such a rag tag group of employees can even keep their jobs. My poor girlfriend has been searching for a job for months now, with no luck, yet every where we go the most incompetent employees are being hired. Solid. Final thought: KFC has gone downhill. Overpriced, horrible employees, new items make you go WTF!?
HUGO, OKLAHOMA -- I went on to KFC, in Hugo, Oklahoma expecting to have chicken for my supper!!! Pulled up, went to go in... The doors were locked!! NOW THIS WAS WELL BEFORE 8:30... On the door the time states open till '9:00pm'. I drove around to the drive-through and they had it turned off!! So I thought okay, they have a problem going on... drove around to other side and ... there were two cars waiting for their order.... really peeved me off that they were shutting the whole thing down before 8:30!!!
So I pulled in behind others to get info for calling in a complaint. Sat there 45 minutes waiting, I feel for the others that had orders!!! I sat there mostly to find out why they closed the lobby plus drive-through so early. I have been eating there ever since the store opened years ago, I live 32 miles from this store and usually make special trips there just to eat! I work an 11pm - 7am shift in another town 19 miles north of this town, although it is out of my way, a lot of times I'll drive the extra miles just to have a good meal before work or to get something to go for later!!!
Never in all this time has the store closed the lobby or the drive-through before 8:30pm or (pm for that matter. Anyway after 45 minutes I was able to pull up to the window... it was not even 9:00 yet!!! The guy who waited on the other two cars wouldn't even come to the window to see what I wanted. I finally had to say, "EXCUSE ME" (service window was open) and a girl stopped and walked over and I asked for the manager, she stepped around corner and holler "MOM, some woman wants to talk to you!"
After hearing my complaint about the early closing, the manager proceeds to tell me they closed down the lobby at 8:30 now... I told her they needed to change the door sign... and that the drive-through was also turned off. She argued w/ me that it was working... ALL OUTSIDE lights w/in the drive-through lane were off... the guy standing in the background flipped them back on as we were talking, that really peeved me off!!! Within the time it took for me to get to the service window several others had pulled into KFC and had to leave!!!
Now, I love KFC, this store has always been clean, has had good customer service and great food. Except for the last few times I have been there to get from the buffet, there is never any assortment of chicken to pick from. What is there is oily and old looking, you have to ask for what you want to get fresh, BUT the service has always been great! Until now.... it just doesn't sit well w/ me that in this economy... driving 32 miles (one-way) to eat out and then arrive to find that they would lock the doors sometime between 8-8:15!!!
The manager acted incredibly unconcerned and did not offer to take an order!!! It wasn't like they had run out of chicken...and it was too late to start a fresh batch, which would have been understandable. BUT personally, I could see from the service window there was over two full trays of cooked chicken sitting in the hot box!!! I guess all the employees had nice hot chicken to take home for their supper!!! This store will soon go under if this sort of behavior continues and if these employees are kept in place! I for one will never attempt to eat there in the evenings ever again...
FARMINGTON, NEW MEXICO -- Finger licking? No, not so much anymore. For the most part, I can't complain too much. There are two locations within our small city. One has great service, and mediocre food quality, while the other lacks the service skills and their food is much better. Pick your poison (poor choice of words in the restaurant business).
Most complaints are made when something dissatisfies a consumer right then and there. For my message today, it's not really any one particular incident. Rather, a gradual decline that I've seen over the past 1-1/2 yrs at these two establishments. My favorite thing to order is the Honey BBQ sandwich. Sandwich= Honey BBQ meat & a bun of sorts.
Pretty simple, but yet for some reason on the past 3 times that I've ordered the simple two ingredient snack, I end up getting shreds of lettuce on my sandwich. Lettuce? I don't recall that being in the picture on the display menu? I don't remember asking for it as a specialty? Yet, low and behold, there it is each and every time. On my visit today for lunch...ta-da! Lettuce appears again! Now the quantity of lettuce that is being misplaced on my sandwich ( a string or two) tells me that it isn't part of the sandwich. Are the wrappers stored directly below the lettuce bin? Perhaps.
Contrary to popular belief, I'm not confrontational enough to throw a big fit about it and make an issue of it. I simply pluck the string of lettuce and remove it from the sandwich, since it hasn't tainted the flavor as onions might tend to do. I also USED to love ordering the Crispy Chicken Ranch Wrap. When it first came out and they attempted to contend with the version McDonald's sells, it was the best by far. They loaded it with two, sometimes even three pieces of chicken. Smothered it with shredded cheese and plenty of that Ranch sauce that is to die for. That was then. Now...not so much.
Very disappointing because that they grill/toast their tortilla, and it was better tasting than McD's. I realize that with any promotional item, that when they first hit the market they are "stuffed" to help aide in sales. But the past few visits have left me with a wrap containing one piece of chicken, a light dusting of cheese, and a minimal amount of ranch sauce.
McDonald's is once again the leader in that aspect of their menu. So, I suppose this isn't a complaint in the truest sense of the word. But more of an overall observation that the quality of food is gradually beginning to decline, and hopefully notifications on forums such as these are enough to help warrant corrections before they slip further towards customer angst.
I am a frequent visitor of KFC/Taco Bell located at 1978 E. Osceola Parkway in Kissimmee, FL. I've found that my experience when visiting this establishment almost solely depends on the employees working the drive-through at the time. It seems that whenever this one particular employee is working, my order gets screwed up one way or another.
I went through the drive-through the other night and ordered my food along with a diet Pepsi. He told me to come to the window for my total. He must not have been entering my order into the computer as I was giving it to him since, upon arriving at the window he asked what I wanted to drink. I told him Diet Pepsi. He takes another order through his headset, and after that order is complete, he asks me again what I wanted to drink.
I told him Diet Pepsi. He makes the drink and hands it to me as another employee hands me my food. I thank them and drive off. Back on the main road, I take a sip from the drink to discover it's regular Pepsi. I just drank it and went home, albeit annoyed. Mistakes happen. I'm fully aware.
Tonight, I give them another chance. I went through the drive-through and ordered 2 Steak Burritos, 2 Steak Quesadillas, and a medium Diet Pepsi. The same guy is taking orders. So I get to the window...I take a sip of my drink as soon as it's handed to me, and it's correct. I pay, get my food and drive off.
Should have checked my order then...it's my fault for not doing so...I didn't think it would be necessary after basically confirming it twice...but it wasn't until I was back on the main road that I discovered he had entered my order for two steak burritos, two steak CHALUPAS, and a diet Pepsi. And that's exactly what I got.
This particular location needs to install an Order Verification screen at the drive-through menu, or get somebody else who can take orders more efficiently. Perhaps doing both would work best. I think I need to start asking them to repeat the order back to me before I leave the menu, though it shouldn't be necessary.
But you know what is irritating the most? All of the employees behind the counter, with the exception of the one working the front counter, are wearing headsets. They ALL hear drive-through orders as they're being given. Do they not realize an error in the making when they hear a customer ordering a particular item, and the order taker enters another? Surely, at least one out of the 5 or 6 working realized the mistake.
When I used to take drive-through orders at Wendy's, my coworkers would be sure to ask me to clarify the order with the customer if they believe I had misinterpreted something. Apparently they don't care, or they all have the headsets turned off. Either way, it's not working out for them.
And the kicker of it all? The back of the receipt gives you a website where you can take a survey about your experience, and be entered into sweepstakes to win $1,000. I laughed when, after filing a negative review about tonight's experience, it tells me that I am not eligible to be entered into the sweepstakes. Perhaps they only enter those who have positive things to say?
CHESAPEAKE, VIRGINIA -- In my opinion, the KFC on Western Branch Blvd in Chesapeake, VA is the worst managed KFC I have ever been in, although I've been in a few others. Guess KFC is not picky about who buys their franchises and those folks are not picky about their managers. If I were KFC, I'd be ashamed to associate my name with this one. The service is ALWAYS slower than slow at this location; employees are slower than slow, show little interest in their job, certainly NO interest in customer service and often rude.
There was a young man at the register, one young girl behind him, sort of filling orders and 1 lady doing drive through orders and another guy, I assumed was cooking. The young man at the register was so slow and had absolutely no enthusiasm or interest in even trying to move faster or even pay a lot of attention to taking the orders to make sure they were right. The young girl clearly did not want to be there. She was slowly moving back and forth, taking her time doing whatever and mumbling something to the effect that she wasn't even supposed to be there today and she didn't want to do something or other, things to that effect.
This now sets the stage for how well the service would be and it was sooo obvious! Did I mention that it was Friday at 6:30 PM when many more people come out to eat than normal; so wouldn't you think they'd be prepared with enough staff and food? But this particular branch always seems to be this way, at least from the times I've been there in the past, no matter what day or time. And another family there that night said the same thing.
So here's the scenario. When I arrived, there were 4 people in front of me and 6 others already waiting to pick up their food, not to mention the drive through. It took about 15 minutes for me to even get to the register to place my order. Okay. That I could handle. When I finally left after 30 minutes, there were now at least 8 more people in line and 6 still waiting for their food!
Once I placed my order I stepped back to wait with the others who were there before me. Within 5 minutes the girl called my # and I was amazed, because those in front of me were still waiting. But I thought maybe they had large orders or something and I didn't know how they decided which orders went first. So I stepped up to pick up my order, but it was only half filled and it was wrong.
The first half of the order was to be one grilled meal to include a breast, leg, mashed potatoes/gravy, 1 biscuit, 1 coleslaw and 1 drink for $4.99. She put in the mashed potatoes/gravy, coleslaw, 1 leg, 1 thigh and 1 wing. The other order was 3 strips 1 coleslaw and 1 biscuit and it was not even with the meal order. I explained the error on the one meal to the girl and she said that the grilled breasts were not ready yet, but as soon as they were she would add one.
I think they thought they could just put in what they had and it wouldn't be noticed, because it was take out. Now the meal with mashed potatoes/gravy was sitting there getting cold. But I waited and figured as soon as the grilled breasts were ready, she would toss one in the meal (that was sitting there getting cold) and finish my order with the strips and let me go.
But instead when the breasts came up, she left my meal sitting there while she filled two tubs with the grilled breasts. So I spoke up and asked if she could just add one breast to my meal sitting there and give me my strips and I could go. By now she was frustrated so she grabbed a breast as soon as they were up, threw it into the meal and into a bag and sort of tossed it on the counter at me. When I told her that wasn't all of my order... she grabbed a box, 3 strips, coleslaw and biscuit and threw them into the box and into the bag.
Then, much to my surprise, or not, the lady now at the register waiting for her order to be taken, shouted AT ME to wait my turn! I told the lady that I was waiting my turn and only came up to get my order when she, the girl working there, called my number, and that it was wrong and I was just trying to get it right so I could leave. All of this because of incompetence! It is management's fault because they are responsible for those they hire and how that place is running when they are not there! People there were obviously getting annoyed and frustrated!
This is the most ridiculous excuse for management of a KFC that I have ever seen. I will never go back in there again. If KFC is selling its franchises to such incompetent managers and they hire such incompetent, rude employees, then I hope KFC goes out of business. And the food is not even worth it. The fried chicken there always tastes like old grease and is way over-cooked.