ASHLAND, VIRGINIA -- Almost home so went by KFC in Ashland, VA. Had a special - 12 pieces of chicken with 5 sides & biscuits. When order was ready, we assumed it was correct. When we got home 30 minutes later, the chicken was not correct. We ordered 6 grilled pieces & 6 original recipe pieces. Had told cashier potato wedges but received mashed potatoes. Instead of 5 sides, we only had 2. Not a regular customer of KFC, but will avoid now because they don't seem to have competent employees nor good customer service. I had immediately gone to the KFC website and filed my complaint and request for a partial refund but have heard nothing. QUITE DISAPPOINTING!
NEWCASTLE, OKLAHOMA -- I wanted a 8pc meal Original Recipe and the new Dip'em Chicken Tenders. I go through the drive in and said "I want a 8pc meal Original Recipe with mashed potatoes & gravy" whoever was talking to me asked me "What other side order would you like?" I answered "Corn." She asked "Is there anything else?" I said "Yes, I want your new chicken tenders with the dipping sauces." She then asked "Is that in place of the 8pc. meal?" I said "no."
I then repeated my order louder and slower so she would understand. She still got it wrong. I then asked louder "Can you hear me? Do you understand what I want?" I was then talking to her as if she were a 6 year old child. I'm guessing she got confused and repeated my order to me. I got very angry and frustrated and yelled "If you are incapable of taking my order correctly, forget it." I then drove off with no food.
The fast food industry doesn't deserve any raises to $10.10 a hour. You don't teach employees to think with a brain. You teach them to do without thinking. You have them in this little cubicle box and they don't think out of the box. I have been in the retail business for 30+ years and I also owned my own business, so I know what it is like to work with the public. Thank you for letting me get this off my chest.
PHILDELPHIA 19114, PENNSYLVANIA -- I still can't believe it, two days later, I stopped in this Philadelphia, Torresdale location on a Sunday afternoon at 4:30 PM, and they had no chicken. When I walked in I could tell that the customer in front of me was upset about something, but I did not know what until I approached the counter and asked for an 8 piece bucket of chicken meal, to go, they said they didn't have any. "OK I'll have the extra crispy." They, again said that too would not be ready for 20-25 minutes. Has anyone ever heard of a chicken place not having chicken, especially, like my family likes to do, have an early, easy Sunday meal.
DES MOINES, IOWA -- This is the store on the south side of town. Went in to pick up dinner for my family at 5 pm. Only one other customer there, just one. They were NOT busy. I requested half grilled and half original in my bucket. They told me, they would give me SOME grilled, but were low because no one put another tray in to cook. When I returned home, there was NO grilled, AND I only received 3 of my 4 sides.
I went online to file a report with my ticket number and all of the details. That was 10 days ago and even refilled my report. NO one from this once proud organization even responded to me. All I wanted was an acknowledgment that they would try to do better. Their customer service website is a scam. They do not monitor it, nor do they care. Period. The Colonel would be beside himself if he knew how his proud organization is being mismanaged to death. They will be gone in a few years because they have forgotten that customers have value.
COLUMBUS, OHIO -- I have attempted to purchase dinner at my local KFC on several occasions (usually around dinner time) and each time they had either very few pieces left or none at all. Honestly how can a chicken place have no chicken at 6 pm? When I asked if they had any cooking on my last visit they said No! It was only 5:45 pm. Thank goodness there is a Church's Chicken right across the road. 6 out of 6 attempts to purchase from this location (E. Main St., Columbus OH) and each time I ended up at Church's. Thanks to this store I have never been back to a KFC and don't intend to.
PHOENIX, ARIZONA -- On Dec 17, 2013 I ate KFC's Grilled Chicken at 1525 N. 43rd Ave. in Phoenix AZ. The 3-piece Grilled type Breast(s) and Wing were extremely dry (Choke you without a drink to rescue you type dry). Ate some of the corn, which had no juice and was very dry and taste-less as well. The biscuit was good. The green beans were quite good. Asked to exchange the corn for more green beans. The server complied. The Soda was good. The service was acceptable.
Went to KFC's website to register a complaint, but their website froze up, again and again, with two different web browsers. I then tried to report a Technical issue at their site and that froze up as well... go figure! I do not care to try to argue with the proud know-it-alls here posting and boasting about all of the various bacteria that cause food-born illness. I simply came here to say that my meal at a Phoenix KFC was quite poor. While I was there I looked at the old photos of Harland Sanders and thought if he had tasted my meal he would be quite upset.
HUNTINGDON, PENNSYLVANIA -- Our store location on 12/11/13 at around 3:50pm was out of Original and Grilled Chicken. Had to wait while it was being cooked. Only Extra Crispy was immediately available. On several other visits to this location we have received stale chicken or had to choose other sides because our first choose wasn't available. While waiting for Chicken to cook on above stated date we observed other customers being told that items they wished to purchase also were not available. There are always young people working in our location and on this particular day one employee came in to hang out and wait for another employee to get off work.
Another employee who was finished with her shift was sitting in dining area on computer waiting on ride, or something. She was sitting there when we arrived and still there when we left. This KFC seems to be poorly managed and doesn't seem to do as good a business as it probably could if service and fresh available food was better. We love KFC Chicken when it's fresh. We are now hesitant to return after several unsatisfactory visits. Thank You Very Much for this opportunity to voice my opinion.
WAYNESBORO, GEORGIA -- As I patronize this particular location regularly, I asked a simple question about a price difference between items I usually order. Imagine the shock of being pointed at and being told, "I am not dealing with that!" Referring to myself and not the actual problem. Add further disgust to the fact that this crew actually had my order memorized... I know right?! Myself actually asking, why am I being treated this way? Not anyone in the store wanted to take responsibility for this ignorant young ladies behavior.
One member of the crew looked to be the most young member of the crew stepped over to answer my question. After I received my answer I asked for management and phone number. A very tired and reluctant man stepped over stepped over and figured comping the meal should make me happy... Yeah, right! I don't feel safe EVER eating at this location again in life and neither should anyone else. Very sad, so ignorant!!
LONG BEACH, CALIFORNIA -- When I spoke to the KFC on Pioneer Blvd I was told that I had to place my order in person?? When I got to the KFC by my house nobody knew what I was talking about? Then we called another one in Long Beach - they knew that I was talking about the deep fried turkeys however had no idea who was participating in this promotion. When I pointed out how it was her responsibility to know or at lease have some means of finding out because she was a manager and didn't she think so?? She politely ended the conversation!
So I called the one on Pioneer again & she gave me four #'s of poly owned restaurants who were supposed to have deep fried turkeys?? So I called & placed an order only to find out it was Polly pies and that my turkey order was not going to be deep fried??? THE MOST UNPROFESSIONAL EXPERIENCE ever. Simply unbelievable!! OH did I mention I called corporate & they assured me that someone would get back to in time for thanksgiving - this was on the 11/23/13.
PASADENA, MARYLAND -- I came to KFC to dine in and had to wait 7 minutes just to be waited on. I asked for the manager and she was smoking outside by the front doors which is just not professional and she could have been inside helping the very nice cashier Katlin who was stuck doing other things like cleaning the bathroom and helping drive thru because the manager was careless. When she came back inside she went to the back, there was 3 customers waiting on food and angry as well as I was. There was a line in drive thru as well.
This was the worst service I had I ever had at this location. I never complained but I'm a manager at fast food and I never act the way this lady Kim did. I hope somebody has a talk with that lady and let her know customers come first! Plus they were out of white meat at 6 pm! They should be prepared for dinner rush.