BRADENTON, FLORIDA -- After the last few visits to the KFC at 8004 Cortez Rd W. in Bradenton, FL, I've decided that it's consistently bad. I can't get over how poor this KFC has become. Every time we order from inside the joint, we have our order taken by an inexperienced employee who needs assistance to enter simple combo meals or requests. Either KFC needs to update their system, or they need to find employees who won't leave after a few weeks.
On my last few orders, I simply wanted the Variety Big Box, however I didn't want cole-slaw. Instead, I asked that the cole slaw be substituted by another biscuit. The response I was given was "we can't do that." Baffled by the response, I asked if they could if they charged me extra. She said no once more and eventually, after explaining that it's never been a problem in the past at other KFC's, she then said "I'll see what I can do." She asked her Manager who just told her to include the cole-slaw in the order but give me a biscuit instead. So, the order was placed to-go and we sat around waiting for it to finish.
After 5 minutes of waiting, we then heard the girl who took our order Shout to the back that she needed "original" chicken. In an empty restaurant that hadn't been busy in over an hour, the fact that they don't have any chicken available amazed me. So, being that the restaurant was empty with the exception of us, the employees decided to stand around and have personal conversations with one being, and I quote, "If you hate this job so much, why don't you quit?" This statement was directed at the guy making our chicken, so that was comforting...-_-
After realizing that we were still waiting for our order after 10 minutes, the employee yelled back to the chicken guy asking when the chicken would be done. His response, "I don't know." The employee then needed to tell him that customers were waiting and she needed a time. I at least appreciate the effort by the young girl in finding out an ETA of the chicken.
So, we FINALLY get our food (was only an order for 2 people) after 20 minutes and we leave to go home. When we arrived home, we opened up our food only to find that my variety box was completely missing the chicken strip. Mistakes happen, so I got over it, but then I looked down at the popcorn chicken. Not only was it not even in a container, but merely scattered around the box, but 80% of the pieces weren't even chicken, just crunchy fried batter. Apparently, ordering the variety big box is permission for the staff to give you the worst of their selection. Luckily I got to enjoy my 2 biscuits and mashed potatoes...$7.99 for essentially a puny, meatless drumstick of chicken, fried batter, 2 biscuits and mashed potatoes, nice...
The thought crossed my mind to call and complain, but what would that honestly do. I wasn't in the mood to drive back, so I just took my losses and reminded myself to stop going there. I honestly just can't fathom how such a rag tag group of employees can even keep their jobs. My poor girlfriend has been searching for a job for months now, with no luck, yet every where we go the most incompetent employees are being hired. Solid.
Final thought: KFC has gone downhill. Overpriced, horrible employees, new items make you go WTF!?