Kentucky Fried Chicken - Page 2

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Chair-slamming Employee, Wrong Food & Flooded Dining Room
Posted by on
NORTH WINDHAM, MAINE -- On Saturday night, January 7th, my husband and I stopped for dinner around 9pm at the North Windham, Maine KFC. We decided to eat inside, seeing the entire restaurant was empty of customers at the tables. We did spot an employee mopping up toward the back of the dining room. When we went inside, we saw that half the floor was flooded with soapy wash-water, but the tables closest to the door were on dry ground. We decided to sit in the front area, out of the employee's way. We ordered our meals, paid & sat down. Starting at the rear of the dining room, the male employee was literally shoving the squeegee along the floor, forcing waves of soapy water across the floor toward us, the water stopping just short of our table. Then, starting again at the back of the dining room, he began picking up each metal chair, one by one & forcefully SLAMMING them down hard onto the tile floor. It was very loud & jarring. We couldn't carry on a conversation across the table, he was so unnecessarily noisy! He'd pick up a chair, shoving the squeegee forward, then SLAM! Down went the chair with as much force as he could muster. It went on for a LONG time, I thought he would never stop! It was absolutely deafening. Then the place filled up suddenly with a very large group of children accompanied by adults. These customers had to wade through the soapy water to get drinks & get to the restrooms and tables. People with long-legged pants or tennis shoes got soaking wet on a very cold, winter night. The employee spoke loudly at the group waiting for their food, asking them to use the tables toward the rear of the dining room. At no time during our meal there, did the male employee attempt to upright the traffic cone warning of a wet surface. He had a mop bucket and mop thrown aside carelessly as well. I use a cane to walk, due to knee problems, and I didn't even dare try to cross the wet floor to wash my greasy hands in the restroom. The female who waited on us was friendly, but we asked for 2 chicken strip dinners and she gave us a bucket of chicken with coleslaw and potato with gravy & biscuits. We had no wet towelettes with our 'silverware', and none were available on the counter, either. My husband attempted to get the attention of someone working at the counter, in order to ask for wet towelettes for our hands, and a cover for the bucket of chicken so we could take our leftovers home. The crowd who came in after us was milling around the counter, talking loudly and nobody could hear my husband, or see him waiting to ask for something. We eventually ended up leaving with the open bucket with only some napkins to cover the food. We left as soon as we were able, and at no time was the water on the floor cleaned up by anyone.
     
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Anonymous on 2012-01-09:
Such a drastic safety hazard should have been brought to the attention of the manager. I can understand if you just left in disgust and frustration though. Good review!
Starlord on 2012-01-09:
I also walk with a cane due to a TKR, and I have had the tip slip on wet tile floors a few times. Luckily, I have not fallen...yet. I know exactly where you are coming from. the manager of the store should be advised of the situation, as it raises a definite liability factor.
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Poor and bad-mannered services
Posted by on
KLANG, SELANGOR -- On 30 Oct 2009@11.45am.

We placed the order immediately when reached around 11.45am. After 15 minute, we noticed that no staff attended to our order. I went to check the order status with the Restaurant Branch Manager named Mr. Wan Ahmad. He had treated me impolitely with below conversion:

Customer (myself) : Sir, can you please check my orders?
Wan : You just order right?! Can’t you just wait!! (With frustration tone and moody face)
Customer (myself) : How’s long it will take as our company management staff are waiting for these lunch before go for Friday praying?
Wan : Could you please just wait? It will take around 20 minute!! (Again with high tone)

After that, he grabbed the receipt and prepared the order reluctantly.
Lastly, he delivered the order to us without saying “Thank You” and apologies words.
We managed to get our food at12.50pm, about 1 hour after we stepped in the restaurant.
Is this so call “fast food restaurant”?

I puzzled.

Secondly, Is this the way KFC trained their staff.
Wan Ahmad is a branch manager.
I believe the staff under him might behave like him since he play the role model in the branch.

I spend my time feedback my negative experience this afternoon with the intention that KFC will improve your service.
Or I cannot see there will be any business development with this poor service.
     
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Anonymous on 2009-10-30:
Were there other people in the restaurant?
By the looks of your order, you had a lot of stuff to make.
It may be fast food, but if there were other people there... INCLUDING the drive-through, and you have a large order; it could take longer.
Flexanimous Fellow on 2009-10-30:
The timestamp on your receipt is 12:24. That's nearly a forty minute discrepancy from the time you claim you placed the order.

If you're going to have an order that large, call ahead next time. It makes the process easier on everyone.
jktshff1 on 2009-10-30:
good catch Flex, got to agree, call ahead.
goduke on 2009-10-30:
Here's a thought...if you are going to place a $300 KFC order for a business meeting, you may just want to call it in a day ahead. That way they can have it ready for you to pick up. That's a lot of work to expect in a few minutes.
Skye on 2009-10-30:
Not too bad for the time it took, considering you ordered $300.00 worth of food.

Seems to me, like KFC did OK in Malaysia.
Anonymous on 2009-10-30:
Good for the branch manager. You buy 300 dollars worth of food from the place and you expect it to be ready in a matter of minutes? twenty minutes id very reasonable. KFC is in the FF business not CATERING for a whole army.
Get over yourself and stop buying 300 dollars worth of bad chicken!
Anonymous on 2009-10-30:
This is a huge order. It surprises me that you would think it would be done within fifteen minutes. This would normally be considered a catering order for most food businesses and would require you call the day ahead. An hour for this much food seems reasonable.
Ytropious on 2009-10-30:
The fact that you lied about the time makes me feel like this is just a case of OP being impatient.
punxnotdead80 on 2009-10-30:
"
We placed the order immediately when reached around 11.45am."

So by 11:45 am, you actually mean 12:24 pm, because that's the time shown on your receipt.

You stated you got your food at 12:50. Considering the amount of food you ordered, and that you didn't call ahead, 26 minutes seems rather reasonable.

If you're going to lie about your waiting time, next time don't include a scan of your receipt that proves your lie.
PepperElf on 2009-11-03:
ROFL.

good catch on the time discrepancy.

sounds like the guys I used to work with. they'd turn in their test equipment for calibration and come back less than 7 days later and complain about the delay saying that I'd had it for 2 weeks...


RedDazes on 2009-11-03:
Agreeing with Punx. You might want to rethink your story to match up with the time stamps on your receipt... Maybe something along the lines of "Well we really only waited a half hour for our $300 purchase... but we were SOOOOO impatient that it SEEMED like a WHOLE hour!" Add in some tears too, that should make it even more believable.

....Just a suggestion. I mean wow.. I usually end up waiting at LEAST 15-20 min for a $20 order at KFC... I'd be SHOCKED beyond words if I placed an order as large as this one and it came out in less than 30min
Slashx on 2009-11-08:
You should have called ahead if you were going to order so much. I know it makes me mad when I have to scramble to make a huge order with no warning in advance, while there are other customers to tend to.
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Bad Service
Posted by on
Rating: 1/51
PERRYVILLE, MARYLAND -- On April 21 2013 at 6:38 pm I placed my order at the KFC/Taco Bell. I had ordered a chicken special that consisted of 4 pieces of boneless chicken with 6 piece original chicken meal. I waited 45 minutes still no order so I went to the counter asked an employee if my order was done if not I wanted to see a manager to get my money back he look at my recipient an said they ran out of dark meat but I can give you all white meat if you want. I said yes cause I don't eat dark anyway he said OK I remind him that the two breast were supposed to be 1 crispy & 1 original cause I paid extra to up grade a thigh to an extra breast he said OK.

So I waited about another 5 minutes got my order finally an left when I got home there were no boneless at all an the other 6 pieces were all dark meat the biscuits were hard. I was very angry I tried calling the store several times but no answer. I wasn't driving another 10 miles to take the order back cause by the time I got home with my order it was already 7:45 pm my family was ready to eat so I had to go to a store closer to get my husband & I something to eat cause we don't eat white meat.

If there would have been some kind of communication from the employee an the manager then I could have changed my order to something that wouldn't take s long or just cancel my order an went somewhere else, cause there was 8 other customers in there as well waiting.

I'm usually not the complaining type cause I've been in the restaurant business for the last 15 yrs an I know how busy & hectic it can get, but that store is ridiculous.
     
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Etiquette in Customer Service
Posted by on
Rating: 3/51
TUMWATER, WASHINGTON -- I ordered the 2 piece Boneless Chicken meal, and while eating lunch with a co-worker, I found a bone in the piece of chicken I had inmy mouth. I felt it while biting down. No damage to my teeth. I pulled the bone out and it was about 1 inch long and about 1 to 1.5 millimeters in diameter. I showed my co-worker and we thought it was sort of funny. After I got done with eating I got back in line to show that I found a bone in the boneless chicken. The cashier called for a manager, and I informed the manager I found a bone in the boneless chicken. The manager was very nonchalant and wanted to know if I wanted another piece of chicken. Didn't apologize, just seemed very unconcerned. I just let the manager I didn't want anything, I just wanted them to know they should be aware there are bones and it can be dangerous. It didn't occur to me until I was in my car that the one bone has the potential to be very dangerous. Could have chipped a tooth, speared soft tissue in my mouth, could have choked on it, or even worse, could have choked and had it speared in my throat. I don't want anyone fired or get into trouble, but KFC should create procedures for when bones are found. Ask if I was injured and possibly find out where I found the bone to prevent the same piece of bone being found on other meals. If I had a child and if something happened to my child while eating "boneless" chicken, I would be very upset. The manager should at least put the customer's thoughts at ease before they leave. I ate there 3 times this week, and now I'm not sure if I'll go back. The food was fine, just the lack of concern bothers me.
     
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SteveWiginowski on 2013-04-26:
I had a experience close to this. I had one of their sandwiches that should have been boneless. I found a bone in it and informed them about it. They said I could have another one, free, the next time I went there.

So the next time I went there, I got my free sandwich. This one also had a bone in it. Since then I haven't gone there.
Cwazychicken on 2013-05-23:
I think with chicken, can never be too careful. Chicken has bones and sometimes hard to get them all out.
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Nasty Chicken
Posted by on
Rating: 1/51
LAKELAND, FLORIDA -- I went to a KFC in Lakeland Florida last night and I was not satisfied with anything. I asked for a 20 piece hot wings at the drive through and was told that it would take 10 minutes to complete my order. I had no problem with that, but after 25 minutes of waiting, someone came out and said that the fryer wasn't working and that she would complete my order with chicken tenders. I agreed to that, since it was late and I wanted to go home. I then had to wait another 10 minutes for my order before it was brought out to me. I was also told that for my wait that I was given 3 cookies for the wait...I finally got home after waiting 35 minutes for my food and no one in the store nor did anyone come through the drive through to find very dry, nasty, disgusting tasting wings...I ate 3 wings and I didn't dare try the soggy chicken tenders that were on top.

That was the worst food I have ever tried to eat and I feel like KFC just doesn't care what goes out the door as long as they get paid. So with that 17 dollars for nasty food and bad service, I am done going to KFC....oh yeah I also ordered the half gallon of sweet tea and it was hot, it was hotter than the food was so if KFC is going to sell a drink of any kind it should be cold or let it be known that it not cold...so with that I threw 17 dollars of food away, a hot drink and I didn't even eat the cookies because they looked just as bad as the food did...thank you KFC for the wonderful experience! Never again!!
     
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trmn8r on 2012-09-17:
I ditched KFC myself about 5 years ago. Misery loves company! Haven't missed it at all.
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Fall on premises
Posted by on
MALDEN, MISSOURI -- I went to the Kfc at Malden, MO as I was entering the restaurant I stepped on the curb and the curb crumbled on the end and I fell down. It skinned my face, cut my hand and skinned my knee. I went in and told them I fell on their lot and the waitress said OK do you want a band aid. When I went back to the car and my husband saw me bloody and bruised he went inthe restaurant with me and asked to see the manager. The waitress sent for the manager and when he came up to the counter, we told him what had what happened. He just said he wasn't responsible. My husband asked him to look at the curb so he could see it needed repaired. The manager's name is [snip], he was very rude and said again that he wasn't responsible but he did go out with us finally. When he saw what we were talking about all he said was "that's why its painted yellow so that you won't step on it." My husband was very upset because I was hurt and bleeding so he told him again that it should be fixed and again Mr. [snip] said that's why it is yellow and if you take a step toward me I will call the police and have you arrested! This is no way for a manager of a restaurant to treat his customers! Mr. [snip] was rude from the time he started talking to us was clearly not upset because I was injured. I am writing this complaint for the way I was treated by the manager, not for my injuries I received from the fall. This not the way a manager should treat people, he was horrible in the way he spoke to us and treated us. I feel that I was treated terrible by him and will not go back and I will tell people how I was treated. I am a certified food manager and a human being and I know how to treat people and that was definitely not the case here! It was very clear that I was hurt and having difficulty breathing because the fall had knocked the wind out of me and blood all over my hand and pants, where was the compassion for a person in this case, how many other people would want such a rude manager talking to them?

As much as I have always loved KFC food, I think it will be a long time before I ever go back to one because of the way I was treated in this whole incident. This type of person shpuld not be a manager or deal with people.
     
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trmn8r on 2012-01-21:
Was the curb on property owned by the restaurant?

When I see a complaint where suddenly a store rep threatens to call the police, it always makes me wonder what happened to elicit that.
JayByJay on 2012-01-22:
Why did you leave when you were offered help?
Antsome on 2012-01-22:
I would call the district manager and explain the situation.
clutzycook on 2012-01-22:
I would have called for the police and an ambulance so that there was a report on file indicating that you did indeed injure yourself there. Otherwise it's your word against theirs and their insurance is likely to believe their word.
CowboyFan on 2012-01-23:
Immediately take photographs of your injuries, and when the store is closed, go out and take photographs of the store, the area around the curb, and the curb itself. With digital cameras, you should take 100 pictures or more from all angles - because they are irreplaceable.

After taking the pictures, depending on your injuries, either contact KFC in writing, certified, return receipt requested, making a demand for compensation. All commercial properties have premises insurance. Then, depending on their response, contact an attorney.
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Where Has Customer Service Gone
Posted by on
CARROLLTON, GEORGIA -- I recently moved to Carrollton GA and I must say the Kentucky Fried Chicken is without a doubt one of the least customer oriented business I have ever encountered. I have had several bad experiences here and said I would not go back but I like their chicken and decided to give it one more try tonight. There were no cars in line when I pulled to the screen to order and no cars in the parking lot so I know they were not busy. I waited at the window for approximately 5 minute before anyone took my order. I order and was told to pull around for my total. I had only ordered 1 item so I do not know why a total could not be given immediately. I get to the window and I am told it will be 3 more minutes on the Popcorn Chicken. I am asked to pull up and they will bring it to me. In 11 minutes time I did not have my chicken so I drove back through the drive in window. Only 2 customers came through the drive through while I was waiting. I ask about my chicken and immediately every one starts stammering. I ask for the name of the manager and employee comes to the window and tells me she is the assistant manager. She would not give me her name. I explain that I have had poor service at this location over and over and I am pretty upset. She offers me a side dish and I refuse. I could see from my 3 employees working and cannot understand why this happened. I will not visit this location again and I am researching who the franchise owner is because the employees here really need to be shook up. I manage a team of 11 office workers and last week I was going to reward them with lunch. I said since we cannot leave today (it was month end and we had a deadline) why don't we get KFC. My employee who has lived in Carrolton all her life said "If you want it for dinner I can have it back by then, those people operate in reverse!" That should have been my warning to wait until I am traveling and can go to a KFC that cares.
     
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trmn8r on 2011-12-18:
"wait until I am traveling and can go to a KFC that cares."

I wish you luck with that. I had poor service at several KFC's, and concluded it wasn't worth my hoping that things would be better at the next one or on the next visit. I used to love their bone-in honey bbq wings - when they got rid of them, I stopped going back for more of the same treatment.

Good luck in your quest.
Skye on 2011-12-18:
You should contact corporate.

On the other hand, I would be afraid to take anything they gave me from the drive through after, that last visit, to that location. People can be spiteful and nasty.

http://www.kfc.com/contact/
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VICTIM OF KFC'S RUDE SERVICE
Posted by on
 I am VICTOM of KFC'S RUDE SERVICE! And here is the complain letter wrote to KFC headquarter which also shew all the process and matters. One maybe we all should remember is that no matter where it happened we all maybe in the same shoes some time in reason IT IS KFC's restauants.


Dear Sir ,
  
   I am writing this morning to appeal unfair treatment I have got in one of your KFC dining-room which is located in chengdu city ,Sichuan province and its name is Huada KFC.
   I would like to introduce the whole process. It is for your reference.
   On June 24 ,I have supper in Huada KFC ,when I was standing in cash register I to pay for meal ,an employee of KFC mopped in my foot and not saying sorry to me .I murmured several words such as why you did not say sorry to me etc ,two minutes later another employee of KFC came to cursed on me .at this time , I paid for my supper so I determined to appeal to the manager on duty during this time I can finished eating my supper.
  I appealed , twenty minutes ,no response.
  I appealed again. This time ,a Lady came out .she is Miss Heming vice manager on duty .
  First she did not say sorry to me and spent twenty minutes to debate with me who is right for this matter , until a eyewitness stood up to confirm what I have said is right .Miss Heming stopped debating with me .
  And then she spent forty minutes to teach me why employee from KFC can not say sorry to me .she said employee from KFC have no ability to say sorry to clients.
  
  At last Came out a lady again .she said she is Miss Shiyibo who is Manager on duty .and she told me it is the rule for KFC that employee can not say sorry to the clients. At this time ,in order to settle the whole matter ,I have spent two hours in Huada KFC.
   Manager Miss shiyibo advised me appealed to fill in the a kind of form which is used for clients appeal first and then I can appeal to public relationship department of KFC company.
   According to Miss shiyibo instruction I filled in the form and got the confirm from the Vice manager Miss HeMing who signed her name in this form.
   On June 25(Monday) I phoned public relationship department ,and a lady called herself Miss Pengzhihui answered my question.
   Also first Miss Pengzhihui who is in charge of public relationship department spent 10 minutes to debate with me who is right in this matter ,I asked her to refer to the form I have filled in. in the form it is clear explained what is the fact ,the most impartment of all ,the fact in the form is confirmed by the employee of KFC and I .Miss pengzhihui said she have not got the form yet. She only heard about this .
  
  
  
   On June 26(Tuesday) Miss Pengzhihui who is in charge of public relationship department of KFC gave me an answer she were willing to arrange two employee to make an apology to me .
   On June 29(Friday) Miss Pengzhihui who is in charge of public relationship department of KFC gave me a phone to confirm if I will come next day to accept the apology from the employee of KFC . I agreed.
   On June 30(Saturday) I arrived on Huada KFC according the instruction of Miss Pengzhihui .Miss Shiyibo who is on duty told me it is a pity she can not arrange the apology from the employee at the same time refused arrange another time .
   I waited one hour in Huada KFC to settle this matter and at the same time I Phoned Miss Pengzhihui who is in charge of public relationship of KFC ,she said she can change her arrangement at any time .it is no need to inform me .also she advised me to go to lawcourt to get the apology.
   During my waiting in the Huada KFC ,Ialso bought my supper there and unfomatedly ,a unknown man spilled a hot water on my body and at same time threatened me:” stop claiming or I will kill you.”
  
  
  
   So I felt so puzzled for how this happened?
  1. If it is true KFC do not permit his employee say sorry to the client even if his employee really made something wrong no matter he is willing or unwilling.
  
  2. If Yes ,why Miss pengzhihui who is in charge of the public relationship of KFC can arrange this apology activity on June 29 (Saturday)
  
  3. If No ,is that mean this apology activity which is arranged by Miss Pengzhihui just a trick ? I mean the real purpose that invited me to Huada KFC is not for apology but just to threaten me ?
  
  4. KFC enjoy challenged his clients to go to lawcourt? Is that also a kind of way to provide service to customer or a kind of way to put up ad?
  
   I have to mention here I have worked for a MNC for over ten years ,also I have enjoyed KFC service for fifteen years , I have never though it is so confused for the customer relationship management in KFC.
  
   Also I felt so puzzled according to America culture it is the basic rule to keep a promise .why for a employee who is in such impartment position , she can break a promise so easily ? also she is so willing to challenge customer to go to law court, what is that mean?
  
   Anyway what I want is just to ask you to keep the promise .
  if you can not keep this promise to me ,please write to me to explain why .
  furthermore I need your apology formally ,as this matter hurt my me deeply and waste me a lot of time .
  
   I hope you can understand from my side ,if it is you what shall you do ?
  only an apology ,please pay attention it is a reasonable apology ,why it is so difficult to get ?
     
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jktshff1 on 2007-07-11:
sounds like a big toodo about nothing
Anonymous on 2007-07-11:
All of this over a mop in the foot? Get over yourself, this one's on you.
Anonymous on 2007-07-11:
Maybe you should look up the definition of victim.

HorseGoddess726 on 2007-07-11:
I think this "client" should brush up on their English. The letter is so choppy.
heaven17 on 2007-07-12:
Victim?
Anonymous on 2007-07-12:
VICTIM: Definition:
[noun] an unfortunate person who suffers from some adverse circumstance


[noun] a person who is tricked or swindled
Synonyms: dupe
Starlord on 2007-07-12:
Horse, it is obvious this poster is Chinese, as I understand the location given. I have to agree with the others, though. This person is making a mountain out of a molehill. Sounds like a kung fu movie, where 15 people end up killed because so something totally stupid like getting touched with a mop. Let it go, already, you are not going to get an apology, and it seems all you are doing is pi**ing people off.
Starlord on 2007-07-12:
Writing the KFC Corporate offices is no help in this situation. You need to contact the main office in China. From what I understand, KFC really has no control over anything in China, and the poster's spelling of the province threw me. It is Szechuan Province, as I have seen it usually in English publications. With the fantastic Szechaun-style cooking, why are you going to KFC? After all those years of Cantonese, Szechuan and the other styles was lovely.
heaven17 on 2007-07-12:
Thanks for definition, Lidman (!).
Sounds like the OP initiated his or her own 'adverse circumstance'.
Anonymous on 2007-07-12:
emt_c.... and the spelling
Skye on 2007-07-12:
I have been a victim, but never a victom.
Anonymous on 2007-07-12:
This guy was:
Essays.cc - Oedipus - A Victom Of His Own Human Nature
That line has great meaning. Not only is it a prediction that Oedipus will ... In conclusion, I want to reiterate my belief that Oedipus was a victim of his ...

www.essays.cc/free_essays/e3/ejs199.shtml
jktshff1 on 2007-07-12:
You know, ya got to admit that the web is great! Someone from China complaining about the Kentucky Fried Chicken!
Starlord, good info
Lidman, you're getting awfully profound
Skye on 2007-07-12:
Quite a long review. I am sorry, I just couldn't read past the first page.

I concur with everyone.
runaway on 2007-07-12:
Dear OP,
Sorry!
(Not quite) Sincerely,
KFC
Does everyone feel all warm and tingly now? Geesh..all this time wasted over a (not likely to be sincere) apology!
Slimjim on 2007-07-12:
I mean, China is a long way from Kentucky. I really don't think you can expect certain things to be point for point consistent. I think I'd be happy just to have my dinner turn out to be chicken.
Anonymous on 2007-07-12:
That is, if you could afford to buy dinner, eh?
Skye on 2007-07-12:
Got to totally agree with Slim!!!!
Rick8296 on 2007-07-15:
Ignore runaway. He's an ignoramus.
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Horrible
Posted by on
BRADENTON, FLORIDA -- After the last few visits to the KFC at 8004 Cortez Rd W. in Bradenton, FL, I've decided that it's consistently bad. I can't get over how poor this KFC has become. Every time we order from inside the joint, we have our order taken by an inexperienced employee who needs assistance to enter simple combo meals or requests. Either KFC needs to update their system, or they need to find employees who won't leave after a few weeks.

On my last few orders, I simply wanted the Variety Big Box, however I didn't want cole-slaw. Instead, I asked that the cole slaw be substituted by another biscuit. The response I was given was "we can't do that." Baffled by the response, I asked if they could if they charged me extra. She said no once more and eventually, after explaining that it's never been a problem in the past at other KFC's, she then said "I'll see what I can do." She asked her Manager who just told her to include the cole-slaw in the order but give me a biscuit instead. So, the order was placed to-go and we sat around waiting for it to finish.

After 5 minutes of waiting, we then heard the girl who took our order Shout to the back that she needed "original" chicken. In an empty restaurant that hadn't been busy in over an hour, the fact that they don't have any chicken available amazed me. So, being that the restaurant was empty with the exception of us, the employees decided to stand around and have personal conversations with one being, and I quote, "If you hate this job so much, why don't you quit?" This statement was directed at the guy making our chicken, so that was comforting...-_-

After realizing that we were still waiting for our order after 10 minutes, the employee yelled back to the chicken guy asking when the chicken would be done. His response, "I don't know." The employee then needed to tell him that customers were waiting and she needed a time. I at least appreciate the effort by the young girl in finding out an ETA of the chicken.

So, we FINALLY get our food (was only an order for 2 people) after 20 minutes and we leave to go home. When we arrived home, we opened up our food only to find that my variety box was completely missing the chicken strip. Mistakes happen, so I got over it, but then I looked down at the popcorn chicken. Not only was it not even in a container, but merely scattered around the box, but 80% of the pieces weren't even chicken, just crunchy fried batter. Apparently, ordering the variety big box is permission for the staff to give you the worst of their selection. Luckily I got to enjoy my 2 biscuits and mashed potatoes...$7.99 for essentially a puny, meatless drumstick of chicken, fried batter, 2 biscuits and mashed potatoes, nice...

The thought crossed my mind to call and complain, but what would that honestly do. I wasn't in the mood to drive back, so I just took my losses and reminded myself to stop going there. I honestly just can't fathom how such a rag tag group of employees can even keep their jobs. My poor girlfriend has been searching for a job for months now, with no luck, yet every where we go the most incompetent employees are being hired. Solid.

Final thought: KFC has gone downhill. Overpriced, horrible employees, new items make you go WTF!?
     
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Ytropious on 2010-06-27:
"or they need to find employees who won't leave after a few weeks." Yeah, good luck with that. You act like they deliberately try to hire crappy people. I've worked in retail HR, good people just don't apply, trust me. Fast food is low pay and crappy work, it's got a high turnover no matter what you do. It's not as simple as you seem to think it is OP.
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Incredibly Unsuitable Customer Service & Closing Hours
Posted by on
HUGO, OKLAHOMA -- I went on to KFC, in Hugo, Oklahoma expecting to have chicken for my supper!!! Pulled up, went to go in... the doors were locked!! NOW THIS WAS WELL BEFORE 8:30... On the door the time states open til '9:00pm'. I drove around to the drive-through and they had it turned off!! So I thought okay, they have a problem going on... drove around to other side and ... there were two cars waiting for their order.... really peeved me off that they were shutting the whole thing down before 8:30!!!

So I pulled in behind others to get info for calling in a complaint. Sat there 45 minutes waiting, I feel for the others that had orders!!! I sat there mostly to find out why they closed the lobby plus drive-through so early. I have been eating there ever since the store opened years ago, I live 32 miles from this store and usually make special trips there just to eat!! I work a 11pm - 7am shift in another town 19 miles north of this town, although it is out of my way, a lot of times I'll drive the extra miles just to have a good meal before work or to get something to go for later!!! Never in all this time has the store closed the lobby or the drive-through before 8:30pm or (pm for that matter. Anyway after 45 minutes I was able to pull up to the window ... it was not even 9:00 yet!!! The guy who waited on the other two cars wouldn't even come to the window to see what I wanted. I finally had to say, "EXCUSE ME" (service window was open) and a girl stopped and walked over and I asked for the manager, she stepped around corner and holler "MOM, some woman wants to talk to you"!! After hearing my complaint about the early closing, the manager proceed to tell me they closed down the lobby at 8:30 now... I told her they needed to change the door sign... and that the drive-through was also turned off. She aruged w/me that it was working ... ALL OUTSIDE lights w/in the drive-through lane were off... the guy standing in the background flipped them back on as we were talking, that really peeved me off!!! Within the time it took for me to get to the service window several others had pulled into KFC and had to leave!!!

Now, I love KFC, this store has always been clean, has had good customer service and great food. Except for the last few times I have been there to get from the buffet, there is never any assortment of chicken to pick from. What is there is oily and old looking, you have to ask for what you want to get fresh, BUT the service has always been great!! Until now.... it just doesn't sit well w/me that in this economy ... driving 32 miles (one-way) to eat out and then arrive to find that they would lock the doors sometime between 8-8:15!!! The manager acted incredibly unconcerned and did not offer to take an order!!! It wasn't like they had run out of chicken .. and it was to late to start a fresh batch, which would have been understandable. BUT personally, I could see from the service window there was over two full trays of cooked chicken sitting in the hot box!!! I guess all the employees had nice hot chicken to take home for their supper!!! This store will soon go under if this sort of behavior continues and if these employee are kept in place!! I for one will never attempt to eat there in the evenings ever again...

Peeved Okie
Boswell, OK
     
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goduke on 2010-05-05:
Since they've done well in the past, and this is the first issue, maybe it's worth giving them a second chance? It's a personal choice, of course, but one worth considering.
andbran on 2010-05-05:
this might be an isolated incident. the manager might have had a valid reason for doing this. this is not a big issue.
Anonymous on 2010-05-05:
andbran, okay. I can't help myself on this one. To the OP, while I feel for you and you have a VALID complaint, why must everyone always throw in the fact of how many miles away they live, work, or have to drive? How is this the restaurants fault? While it may inconvenience you, they didn't ask you to move to the house you live in? Why is distance an issue? Every other part of your story is legitimate. And you seem to be a nice enough individual to allow them a 2nd chance at earning your business! Just find it funny how people like to throw in the "I drive 20-miles just to eat there"! I've done it myself! Funny!
Anonymous on 2010-05-05:
Actually what the OP posted was, 'NOW THIS WAS WELL BEFORE 8:30'. There is no inconsistency in the time-line for this review that I can see.
Venice09 on 2010-05-05:
When you go out of your way to drive somewhere and are then disappointed, it makes matters even worse. That's understandable, especially if you're hungry. Before this incident, you seemed to really like this location, but if their hours are now inconsistent, it may not be worth the risk. Unless you can get there earlier, there will always be a chance that they're closed or no longer serving. I think you might be better off finding a different place to eat.
PeevedOkie on 2010-06-08:
I have read everyone's comments... for those of you that advised me to find another place to eat... that would be fine and dandy if I lived in a larger populated area!!! I'm from a very rural part of OK and the choices are not that great. Okay, if you do the Micky-D, Sonic, Taco Mayo & etc.... but I don't!!! KFC is the nearest thing to fast food that I do. The town that has the KFC has only two things that draw me to the town Wal-mart and KFC, if not for those two things I wouldn't even go there... now does that tell you anything abt. the other eating places that would be available?? Just to let everyone know, the same people are still working there on the evening shift and I just went there to eat over the week-end. I went to pour myself some tea out of the service cantainer, I always put some tea into my cup first so I can add sugar before ice. What they were serving as tea was little more than colored water and to top that off there was slimmy crap in it!!!! I took my cup to the girl that serviced me and showed it to her and very nicely told her that the canister needed to be removedplus I asked if they had bottle water and she said NO. She carried on abt. the slim in the cup and showed it to her co-workers BUT in all the time that I ate my meal which was hard to do the canister sat right there and no one re placed it. When I was done with my meal, I stopped off at counter and told the server that I had been there 30 minutes and the nasty container was still sitting there untouch. She tried to make out like she didn't know what I was talking abt. and so did the others... I told her that was okay, I was going to visit the local health department on Monday and file a formal complaint with them!!! So that will be my last time to eat there.... ***To Justice-4-All, I understand that where I live and the amount of miles I travel to eat is no big issue to those who do not have to travel but a few blocks for the same pleasures!!! The fact is that this establishment recv's 75% of their business from people living within rural communities miles away. Excuse me if stating the amount of miles one has to travel in this area to enjoy what they hope to be a good meal, is offensive to you!!!!****
Freddy2Times on 2010-10-13:
Lots of restaurants with drive-thrus do this, it apparently deters late night robberies. I agree, the policy should have been better or more clearly posted.
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