The posting of this information shared here is in part a response to reading so many customer statements on this website concerning the treatment they received at various Kentucky Fried Chicken restaurants throughout the world and to try to respond to a number of these people who have gone to these places of business and have come away shocked, disappointed, hurt, angry, outraged, and even bitter, vowing never again to visit another KFC restaurant for what they PERCEIVE (a key word: perceive) to be, in EVERY case, a wilful, rude, even arrogant, response to their concerns.
As it has been commonly said, at least in the American culture, when there is some type of dispute or issue involved there is the statement that "There are always two sides to every story told", which is used to try to get people to look at a problem from another angle. If possible to present another point-of-view which they may not have EVER considered in order to help resolve a controversy of some sort where applicable.
It is here at this point that I would like to offer for public consideration my personal, humble opinion of the workplace, practices, and conduct, of at least one Kentucky Fried Chicken restaurant based in part on personal knowledge gained from having worked at this place in Mcdonough, GA and spending some time there observing the patterns of very disturbing attitudes, speech, and conduct on the part of management and their favored employees towards other non-favored employees, which then become customer-related problems with products and services the public has VERY serious difficulties in UNDERSTANDING!!!
The behind-the-scenes revelations that YOU the customers FROM NOW ON if reading this posting and deciding to share it with others should NOTICE and PAY CAREFUL ATTENTION TO AND TAKE NOTES OF ON PAPER, COMPUTER, CAMERAS, etc., are the following, which are not a complete listing of all the problems wrong with this or any other restaurant or other type of business but is detailed enough to hopefully spur consumers to take action even if it means the shutting down of these businesses when they exhibit the kind of behavior, which may be called an anti-social unconcern for the public they are supposed to serve!
To start with, consumers, whenever you come into these restaurants at opening time (i.e. 10 a. m.), please put your "thinking caps" on and NOTICE whether the KFC MANAGEMENT TEAM has the store or restaurant READY to serve you!
Here are some things to look for: Cashiers are prepared to take your order right away and are NOT still counting money, are NOT still "preparing" the store for opening by putting tongs on the food counter, stocking up on cups, food boxes, paper and plastic bags, forks, spoons, knives, condiments like ketchup, dipping sauces, hot sauce, honey, butter, large and small item cups, napkins, cleaning trays, wiping tables, windows, emptying trash, cleaning bathrooms, etc., and have to stop what they are doing in order to serve YOU!!!
Cashiers, baggers, and store management should NOT still be "preparing" ANY food items in the back of the restaurants at opening time with the FRONTLINE area of the place devoid of any smiling, hopefully cheerful person to greet you because this is important to know and be aware of the fact that management forces these overworked, underpaid, Frontline cashiers.
At least at the Mcdonough, Georgia restaurant to be what is called here the "DOGS" OR "DO-EVERYTHING SERVANTS" OF EVERYBODY the everybody being FIRST consumers not YOU but the management and their favored, exempted-from-real-hard-work store "pets" who are not to lift a finger to really serve you but are kept from doing real work for you by their foolish managers who supposedly being so "educated" and "smart" still allow themselves to be made into FIRST-CLASS fools. Nevertheless as they seem all too willing to do!
The management team at this location in Mcdonough are most of them all too often have proven to be lazy, play favorites on the job, as stated. Exempting their "pets" from serving the customer base in the store front and drive-through, paying larger salaries and giving benefits to these workers who don't work, are rude and arrogant, can also be offered promotions into management, are lazy, too, lack people skills, mistreat and insult the very few workers on the job who do all the work of everybody else plus their own exhausting them and causing them to eventually quit thus causing the high turnovers in staff.
New workers are then hired in order to repeat the same sickening pattern of what seems to be an absolute determination to wreck the whole company eventually as the management team seems to be composed of totally narcissistic people "in love" with themselves and their jealously = guarded positions who don't appear to be "normal" in the accepted sense of the word!!!
When well-paid management always have the time to gossip about everybody poke and pry into other peoples' business which is not theirs play favorites on the job mock people customers included and calling them names of every sort, maybe cursing at them under their breath while standing around talking with their favorites on the job or in the office areas and don't appear to be busy but are deliberately ignoring customers while demanding by "management orders" for the job "Cinderellas" on the frontline.
Especially to rush around and serve the customers instead and mostly by themselves without assistance, unless hollered for by tougher frontline cashiers who don't mind causing scenes when they become too stressed with doing everybody else's work, plus their own. With far too many customers ignoring, not caring or not actually knowing what is going on right in their faces, which, by now, please note, most customers with good or great observation skills should have known and should have called KFC restaurants to account about if even suspected that this type of conduct is practised and condoned by any management of the company!!!
NO ONE and I mean NO ONE consumer willingly accepts any job at any company in order to be coerced under threat of being fired, given bad job references, maliciously gossiped about framed on a job for something not done by employees to go on and accept and KEEP ACCEPTING this type of mistreatment as a job "Cinderella". Unless a person has to for the time being. Until they can leave such an atrocious and ugly workplace hopefully in one whole piece not losing limb, or life, in the "service."
Not of customers (who "pay the bills" of Kentucky Fried Chicken, and all other businesses too even in the small town of Mcdonough, Georgia, which most people have never heard of. Even in the state of Georgia and couldn't care less about its existence in the larger scheme of things. In any case, if truth be told, in order to work to the point of complete exhaustion to please some customers many of whom can't see past the end of their own noses and sad to say self interest too!). But in the "service" of bone-chilling, selfish, obnoxious, pampered co-workers because they don't want to come to work and actually work for a living, but expect someone else to do it for them, with management approval!
It is wise for customers to know what they are really dealing with here and not keep making a mockery of themselves that Kentucky Fried Chicken is the best (is it?) place to eat a piece of according to so many customer complaints a piece of greasy, or dried up, old-looking, fried chicken, puny, teaspoonful side orders you can hardly see, not to mention eat, biting down on rock-hard missile biscuits the military would be PROUD to use as weapons and you, the customer, could lose your valuable teeth over just to satisfy a craving for KFC buttermilk biscuits on a day.
Let's face some facts here, the customers, some of them sometimes JUST DON'T FEEL LIKE COOKING A MEAL AT HOME AND WANT SOMEONE ELSE TO DO IT FOR THEM! There are simply NOT ENOUGH people to staff these KFC restaurants that operate like this consumers and this is VERY noticeable in the KFC in Mcdonough! Have ANY of you consumers EVER bothered to NOTICE ("thinking cap", remember?) just HOW SMALL a work area these workers have to WORK in order to serve you from 10 A.M. in the morning until 12 midnight?!
These postage-stamp type workplaces are EXTREMELY confining and VERY difficult to work in, in order to serve you, and can get very hot, sometimes, causing tempers behind the counter to flare up, as these employees are JUST AS HUMAN AS YOU ARE and are always for a few of them, at least, UNDER PRESSURE to zip around the store at breakneck SPEED to get your orders NO MATTER HOW BIG THEY ARE (and many customer orders can be VERY big, indeed!!) in UNDER 60 SECONDS FOR EVERY ORDER and definitely no more than two minutes from the start of you giving your order at the cash register to the packing and delivery of your order into your hands!
In most places where most people shop consumers it is a telling point to NOTICE that for most of us as CONSUMERS not EMPLOYEES of an establishment we go somewhere and demand fast, or quick, service, in this EXACT time frame mentioned, under two minutes, even at a drive-through restaurant wanting absolutely perfect, courteous, smiling, cheerful, "dancing on their heads", clown-like, robotic people, to "wait on", or serve us, who ARE NOT especially in low-paying, back-breaking, feet destroying, thankless jobs like KENTUCKY FRIED CHICKEN, like the "rest of us", of course, and are a breed apart from the rest of humanity, almost ALIEN.
In fact, and so, ANYONE who has EVER worked as a "Cinderella" at a KFC is "fair game" to be demeaned, insulted, treated as stupid, or uneducated, blocked from further opportunities for personal growth and promotion, mocked, and MARKED, or targeted, as people doomed to be "unsuccessful" in life, a word NO ONE enjoys having attached to themselves, of course, but many people don't mind labeling others with it instead!!!
These employees at KFC who are the ones 'picked' by the NARCISSISTIC management at these places to be the unfortunate "Cinderellas" of their job sites, all work, and no play, and no benefits, have nowhere to go, unless they quit the job, which many of them may need and THEIR very hard work on behalf of customers maybe in a quiet manner without a lot of fanfare to draw attention to themselves ALWAYS goes unnoticed, because customers THEMSELVES far too many FAR TOO MANY times are so FOCUSED on their OWN wants and needs that they TOTALLY FAIL to see the needs of people behind the counters at KFC restaurantsor ANYWHERE ELSE!!!
Granted, as stated at the start of this posting MOST Kentucky Fried Chicken stores should probably be closed, as many customers have vocalized and written about over and over and go out of business because the customer service and products sold can be extremely poor, and unworthy of customer loyalty, year after year.
HOWEVER, it is important to know WHY you, YOU, have ultimately decided that KFC, or any business, is not for you, or your family anymore, and for this decision, if it is final you need to INVESTIGATE the place of business ask tough questions, don't take no for an answer, be persistent, learn to distinguish between good service at a business, and commend that, and truly bad service, even in the same workplace, and totally condemn that!
Notice, notice, notice, the management at these businesses, take notes on how they treat some workers as "cinderellas". Who does the management put work duties off on, and why? Who works too often by themselves when you come in the door, or on drive-through, or whatever the business is, don't accept alternative products to the ones you have requested, or ordered, even if offered for "free"? As an attempt to keep your business the management has already shown, according to you, the customer, they don't value, or else, from the opening of the store, to lunchtime, to dinner, to the closing of the store, they would treat employees they misuse better, so that your service could be better.
The company would have enough space to work in for employees, employees would be better paid to give them some incentives to improve their job performance, and uplift morale, as no one likes to come to work and be used as a "cinderella", and then be expected to put on an "act" for customers they feel are going to come in and scream and holler at them, if not outright curse at them, calling them names, throwing food products at them, as some people have been known to do, for the encouraged-by-management laziness of others they have to be "servants" to on the job!!!
Consumers, PLEASE, PLEASE, this cannot be stressed enough, learn to PAY ATTENTION to these types of things when you go in some type of business, on a regular basis, especially!! At these KFC restaurants, at least, the FRONTLINE cashiers are SOME of the "Cinderellas" at the KFC in Mcdonough, Georgia, for example, and are forced to work most of the store areas for the specific PURPOSE OF SERVITUDE on the job, where, eventually, management starts putting more, and more, and MORE work assignments off onto these Frontline "Cinderella" employees.
NOT for the public, which is YOU, the customers, but to be in servitude, in an unadvertised, publicly unacknowledged, but privately PRACTICED, non-job 'position', which is NOT a true job position, AT ALL, because, in terms of hours, pay, benefits, raises, and promotions, these "Cinderellas", no matter how good they may end up being at their jobs, please note, will NEVER, absolutely NEVER, by management choice, receive any better treatment than the fairy-tale Cinderella ever did at the hands of her step-family but are treated, in true form, as the drudges, the dogsbodies, on the job, and are horribly harassed on the job. If they dare to object to the mistreatment, or they eventually quit!
Customers, this is laziness, arrogance, and pride taken to its ultimate extreme in a workplace, and YOU, yes, YOU, are the ones reaping the destructive outcome of its manifestation IN YOUR FACE, so to speak, BECAUSE YOU TOLERATE IT, AND CONDONE IT!!!
As a customer, if you notice, feel, or believe, that you are being put in a SECONDARY POSITION to the disorganised mess that characterizes so many KFC's, and you SEE WITH YOUR OWN, NOW SHARPENED, EYES, that drive-through workers are NOT busy at any given time, but are walking around with nothing to do, are standing, many times with a manager, around laughing and joking, or openly criticizing customers, or gossiping about other employees, using cellphones on the job, eating at non-lunch breaks. But the FRONTLINE employees are constantly busy.
For some reason or other including LACK OF FRONTLINE HELP (where customers come in the front door of a KFC, not drive-through, hence, it is called the Frontline area), it should be a red-flag signal, consumers, that you are being ignored on purpose on the job by management included and YOU. Yes YOU need to question any management on duty, whom you believe, with your notes, if you have any you've taken (and you should do this, to take verifiable notes, not just scream, holler, and stomp out the store in a huff!) has deliberately kept a Frontline worker from serving you, and you alone, with their refusals to prepare orders called for by the Frontline cashier!
Instead, to keep from working hard, or at all, notice, customers, NOTICE, HOW OFTEN Frontline cashiers are constantly pulled off the front by management, or other, lazy workers, who all claim, most of them falsely, that they are "wrapped", or too "busy" on drive-through to GET YOUR ORDER, CUSTOMERS, and told that they, the Frontline cashiers, have to LEAVE YOU on the front, or other customers at the cash registers, in order to rush ALL OVER THE STORE to get you everything you may request, or need, with your purchases!!!
THIS type of putting off of work onto someone else, IN YOUR FACES, also, customers, should NOT be acceptable to you, as a paying customer at any kfc, or other business, at all, nor should you "put up" with it, either!!! YOU, as a PAYING customer, have the right to command the HIGHEST respect from every single employee at kfc regardless of where in the store an employee works, or in what position, in, or out, of the restaurant, they work in, because this yum brands, inc. company is responsible for its own conduct.
And they, not you, decided they wanted to cultivate your "acquaintance" and do business with you, because they want your money, bottom line, and you need to make them, all of them(!!), not just a few, broken-backed, sore-footed, worked-to-the-bone "cinderellas", do 'everything' for you, and keep your patronage!!!
If you, as a consumer, work VERY hard for YOUR money, and most of you will say that you do, then why do business with a company which demonstrates, according to your notes, over time, that they, if they truly don't change for the BETTER, in every way, DON'T CARE about YOUR back=breaking workload, YOUR sore, calloused, rough, aching feet, YOUR work-roughened hands and nails, YOUR need to have YOUR hair done, which you put off to buy a KFC MEAL for your family for dinner, tonight, instead; YOUR need to buy yet another pair of shoes, and you JUST BOUGHT a pair for work a few months ago.
YOUR need to buy gas for your put-off-too-long-and now-really-needs-repairing vehicle, when you've been dreaming for the past five years of a better one, and had to put that dream on hold, like the possible delay in raising enough funds to send your next child to college, or send money and gifts overseas to your children in the military you stay up at night worrying about, etc, etc, and you stop off at your local KFC restaurant, in the hopes of being treated half-way decent, after YOUR tiring day of worries, and YOU are met with people you perceive as NOT CARING if you come in the store, or not, or drop dead at their feet, at least, most of them, anyway???!!!
Is it fair to say, customers, that a large amount of our frustrations with various businesses is the very real, cold-hearted, heartless way so many companies make it so obvious that all they want from you is your money--but they don't want you and yours with it?! and, unless you are so rich, kfc's are simply not your type of place to eat at, anyway, and why should you care to stand in line for things when you don't have to, and insults are things which always happen to the lower orders of society, in any case, but not to you, at least, not to your face?
People always want to feel important, and welcomed at a place of business, it seems, and welcomed for more than their money, welcomed for their own sakes, for and NO ONE likes to do business with sour-faced, phoney, wasp-tongued, poisonous people, no matter WHERE they are, and, sad to say, FAR TOO MANY of these warped people end up in restaurants like KFC, and in their management!!!
Therefore, it is YOUR job, consumers, to demand change to your liking, and confront management all the way up the kfc ladder, with the facts you have taken note of yourselves, and question this company's conduct, because, at some point here, it should also be obvious that this misconduct on the part of a company doing this, can be called, surely consumers, at the very least, highly unacceptable to you.....by now?!
So, this OTHER side of the story on KFC, like the one in Mcdonough, Georgia, which, while not perfect, as no one is, anyway, is given for all of you to perceive that YOU have a part in gathering information, as accurately as possible, and as truthfully as possible, to confront any company which appears to be, possibly, an anti-social, and sick one too, if this is YOUR final decision on any company.
SOUTHPORT, NORTH CAROLINA -- On July 23, 2015, I wrote a letter of complaint to the website concerning a wrong order from the Southport, NC location. As this is a tourist town and the establishment is located several miles away, I took the time to write this complaint. I tried to call the restaurant but all I got was a fax machine. By the time I tried to contact the restaurant and wrote the complaint, our food was cold, most of my order was wrong and not edible.
Several days later, I had not received a reply of any kind and I called the customer service number listed on your website. The lady on the line, who was not very courteous, told me she was sorry that this had happened and she would contact the regional office and the matter would be taken care of immediately. A week later, I still had not received a call or anything, so I called again. Another representative assured me that she would contact the regional office and I would hear from someone immediately.
Today, several weeks later, I still have not had a response. I called a third time. Got the very same answer. I asked to talk to a supervisor. She gave me the same answer: We are so sorry that you had to wait, we are not ignoring you, we will contact the regional office and they will respond immediately.
I have lost faith in KFC.
I am retired and $12.79 for a meal is a treat for us. I don't make $100,000 a year. If I did I wouldn't eat at KFC. I realize this is a billion dollar corporation, but it seems to forget that the majority of that billion dollars come from people like me. The way your customer service department has treated me is shameful. If you have so many complaints that they cannot be answered in six weeks, no one should eat at KFC anyway. If my complaint is without merit, I deserve at least a phone call telling me so. I have been a customer for years, since I was a little boy. If this is the way complaints are handled, KFC has become arrogant and belittling to its customers. This is by far the worst experience I have ever had, either in retail or restaurant practices. I don't expect this type of treatment from an establishment like KFC.
PERRYVILLE, MARYLAND -- On April 21 2013 at 6:38 pm I placed my order at the KFC/Taco Bell. I had ordered a chicken special that consisted of 4 pieces of boneless chicken with 6 piece original chicken meal. I waited 45 minutes still no order so I went to the counter asked an employee if my order was done if not I wanted to see a manager to get my money back. He looked at my receipt and said “they ran out of dark meat but I can give you all white meat if you want.” I said "yes coz I don't eat dark anyway." He said "OK". I remind him that "the two breasts were supposed to be 1 crispy & 1 original coz I paid extra to upgrade a thigh to an extra breast." He said "OK."
So I waited about another 5 minutes, got my order finally, and left. When I got home there were no boneless at all and the other 6 pieces were all dark meat. The biscuits were hard. I was very angry I tried calling the store several times but no answer. I wasn't driving another 10 miles to take the order back coz by the time I got home with my order. It was already 7:45 pm my family was ready to eat so I had to go to a store closer to get my husband & I something to eat coz we don't eat white meat.
If there would have been some kind of communication from the employee and the manager then I could have changed my order to something that wouldn't take s long or just cancel my order and went somewhere else, coz there were 8 other customers in there as well waiting. I'm usually not the complaining type cause I've been in the restaurant business for the last 15 yrs and I know how busy & hectic it can get, but that store is ridiculous.
TUMWATER, WASHINGTON -- I ordered the 2 piece Boneless Chicken meal, and while eating lunch with a co-worker, I found a bone in the piece of chicken I had in my mouth. I felt it while biting down. No damage to my teeth. I pulled the bone out and it was about 1 inch long and about 1 to 1.5 millimeters in diameter. I showed my co-worker and we thought it was sort of funny. After I got done with eating I got back in line to show that I found a bone in the boneless chicken.
The cashier called for a manager and I informed the manager I found a bone in the boneless chicken. The manager was very nonchalant and wanted to know if I wanted another piece of chicken. Didn't apologize, just seemed very unconcerned. I just let the manager I didn't want anything, I just wanted them to know they should be aware there are bones and it can be dangerous.
It didn't occur to me until I was in my car that the one bone has the potential to be very dangerous. Could have chipped a tooth, speared soft tissue in my mouth, could have choked on it, or even worse, could have choked and had it speared in my throat. I don't want anyone fired or get into trouble, but KFC should create procedures for when bones are found.
Ask if I was injured and possibly find out where I found the bone to prevent the same piece of bone being found on other meals. If I had a child and if something happened to my child while eating "boneless" chicken, I would be very upset. The manager should at least put the customer's thoughts at ease before they leave. I ate there 3 times this week, and now I'm not sure if I'll go back. The food was fine, just the lack of concern bothers me.
LAKELAND, FLORIDA -- I went to a KFC in Lakeland Florida last night and I was not satisfied with anything. I asked for a 20 piece hot wings at the drive through and was told that it would take 10 minutes to complete my order. I had no problem with that, but after 25 minutes of waiting, someone came out and said that the fryer wasn't working and that she would complete my order with chicken tenders.
I agreed to that, since it was late and I wanted to go home. I then had to wait another 10 minutes for my order before it was brought out to me. I was also told that for my wait that I was given 3 cookies for the wait...I finally got home after waiting 35 minutes for my food and no one in the store nor did anyone come through the drive through to find very dry, nasty, disgusting tasting wings...I ate 3 wings and I didn't dare try the soggy chicken tenders that were on top.
That was the worst food I have ever tried to eat and I feel like KFC just doesn't care what goes out the door as long as they get paid. So with that 17 dollars for nasty food and bad service, I am done going to KFC....oh yeah I also ordered the half gallon of sweet tea and it was hot, it was hotter than the food was so if KFC is going to sell a drink of any kind it should be cold or let it be known that it not cold...so with that I threw 17 dollars of food away, a hot drink and I didn't even eat the cookies because they looked just as bad as the food did...thank you KFC for the wonderful experience! Never again!!
MALDEN, MISSOURI -- I went to the KFC at Malden, MO as I was entering the restaurant I stepped on the curb and the curb crumbled on the end and I fell down. It skinned my face, cut my hand and skinned my knee. I went in and told them I fell on their lot and the waitress said "OK do you want a band aid?" When I went back to the car and my husband saw me bloody and bruised he went in the restaurant with me and asked to see the manager. The waitress sent for the manager and when he came up to the counter, we told him what had what happened. He just said he wasn't responsible. My husband asked him to look at the curb so he could see it needed repaired.
The manager's name is [snip], he was very rude and said again that he wasn't responsible but he did go out with us finally. When he saw what we were talking about all he said was "that's why it's painted yellow so that you won't step on it." My husband was very upset because I was hurt and bleeding so he told him again that it should be fixed and again Mr. [snip] said that's why it is yellow and if you take a step toward me I will call the police and have you arrested!
This is no way for a manager of a restaurant to treat his customers! Mr. [snip] was rude from the time he started talking to us was clearly not upset because I was injured. I am writing this complaint for the way I was treated by the manager, not for my injuries I received from the fall. This not the way a manager should treat people, he was horrible in the way he spoke to us and treated us. I feel that I was treated terrible by him and will not go back and I will tell people how I was treated.
I am a certified food manager and a human being and I know how to treat people and that was definitely not the case here! It was very clear that I was hurt and having difficulty breathing because the fall had knocked the wind out of me and blood all over my hand and pants, where was the compassion for a person in this case, how many other people would want such a rude manager talking to them? As much as I have always loved KFC food, I think it will be a long time before I ever go back to one because of the way I was treated in this whole incident. This type of person should not be a manager or deal with people.
I am VICTIM of KFC'S RUDE SERVICE! And here is the complain written to KFC headquarter which also show all the process and matters. One maybe we all should remember is that no matter where it happened we all maybe in the same shoes some time in reason IT IS KFC's restaurants. I am writing this morning to appeal unfair treatment I have got in one of the KFC dining-room which is located in Chengdu City, Sichuan province and it's name is Huada KFC. I would like to introduce the whole process. It is for reference.
On June 24, I have supper in Huada KFC ,when I was standing in cash register I to pay for meal ,an employee of KFC mopped in my foot and not saying sorry to me. I murmured several words such as “why you did not say sorry to me,” etc. Two minutes later another employee of KFC came to curse on me. At this time, I paid for my supper so I determined to appeal to the manager on duty during this time I can finish eating my supper.
I appealed twenty minutes, no response. I appealed again. This time, a lady came out. She is ** vice manager on duty. First she did not say sorry to me and spent twenty minutes to debate with me who is right for this matter, until an eyewitness stood up to confirm what I have said is right. ** stopped debating with me. And then she spent forty minutes to teach me why employees from KFC can not say sorry to me. She said employee from KFC have no ability to say sorry to clients.
At last came out a lady again. She said she is ** who is Manager on duty and she told me it is the rule for KFC that employee can not say sorry to the clients. At this time, in order to settle the whole matter I have spent two hours in Huada KFC. Manager ** advised me appeal to fill in a kind of form which is used for clients appeal first and then I can appeal to public relationship department of KFC company.
According to ** instruction I filled in the form and got the confirm from the Vice manager ** who signed her name in this form. On June 25 (Monday) I phoned public relationship department and a lady called herself ** answered my question. Also first ** who is in charge of public relationship department spent 10 minutes to debate with me who is right in this matter. I asked her to refer to the form I have filled in. In the form it is clearly explained what is the fact. The most important of all the fact in the form is confirmed by the employee of KFC and I. ** said she have not got the form yet. She only heard about this.
On June 26 (Tuesday) ** who is in charge of public relationship department of KFC gave me an answer she were willing to arrange two employees to make an apology to me. On June 29 (Friday) ** who is in charge of public relationship department of KFC gave me a phone to confirm if I will come next day to accept the apology from the employee of KFC . I agreed. On June 30 (Saturday) I arrived on Huada KFC according the instruction of **.
** who is on duty told me it is a pity she can not arrange the apology from the employee at the same time refused arrange another time.
I waited one hour in Huada KFC to settle this matter and at the same time I phoned ** who is in charge of public relationship of KFC, she said she can change her arrangement at any time. It is no need to inform me also she advised me to go to law court to get the apology. During my waiting in the Huada KFC, I also bought my supper there and unfortunately an unknown man spilled a hot water on my body and at same time threatened me: “stop claiming or I will kill you.” So I felt so puzzled for how this happened?
If it is true KFC do not permit his employee say sorry to the client even if his employee really made something wrong no matter he is willing or unwilling. If Yes, why ** who is in charge of the public relationship of KFC can't arrange this apology activity on June 29 (Saturday). If No, does that mean this apology activity which is arranged by ** just a trick? I mean the real purpose that invited me to Huada KFC is not for apology but just to threaten me?
KFC enjoy challenging his clients to go to law court? Is that also a kind of way to provide service to customer or a kind of way to put up ad? I have to mention here I have worked for a MNC for over ten years. Also I have enjoyed KFC service for fifteen years. I have never thought it is so confused for the customer relationship management in KFC. Also I felt so puzzled according to American culture it is the basic rule to keep a promise. Why for an employee who is in such important position, she can break a promise so easily? Also she is so willing to challenge customer to go to law court, what does that mean?
Anyway what I want is just to ask you to keep the promise. If you can not keep this promise to me, please write to me to explain why. Furthermore I need your apology formally, as this matter hurt me deeply and waste me a lot of time. I hope you can understand from my side, if it is you what shall you do? Only an apology, please pay attention it is a reasonable apology, why it is so difficult to get?
ST.PETERSBURG, FLORIDA -- 8 pieces Family Meal. Mash Potatoes were okay. Mac & Cheese okay. CHICKEN DRY HARD. BISCUIT DRY HARD. 10:37PM PURCHASED WENT BACK TO MOTEL 4 ADULTS SAT DOWN TO EAT THE FOOD CK & BISC were crapped would have been closed at 11:00pm if I went back. Went next morning. They agreed to replace uneaten portion. I told them to figure out the cost and give me my money back. They refused. Why would I want to eat more food from a place that does not ensure a quality product to their customer?
BRADENTON, FLORIDA -- After the last few visits to the KFC at 8004 Cortez Rd W. in Bradenton, FL, I've decided that it's consistently bad. I can't get over how poor this KFC has become. Every time we order from inside the joint, we have our order taken by an inexperienced employee who needs assistance to enter simple combo meals or requests. Either KFC needs to update their system, or they need to find employees who won't leave after a few weeks.
On my last few orders, I simply wanted the Variety Big Box, however I didn't want coleslaw. Instead, I asked that the coleslaw be substituted by another biscuit. The response I was given was "we can't do that." Baffled by the response, I asked if they could if they charged me extra. She said no once more and eventually, after explaining that it's never been a problem in the past at other KFC's, she then said "I'll see what I can do." She asked her Manager who just told her to include the coleslaw in the order but give me a biscuit instead. So, the order was placed to-go and we sat around waiting for it to finish.
After 5 minutes of waiting, we then heard the girl who took our order Shout to the back that she needed "original" chicken. In an empty restaurant that hadn't been busy in over an hour, the fact that they don't have any chicken available amazed me. So, being that the restaurant was empty with the exception of us, the employees decided to stand around and have personal conversations with one being, and I quote, "If you hate this job so much, why don't you quit?" This statement was directed at the guy making our chicken, so that was comforting...-_-
After realizing that we were still waiting for our order after 10 minutes, the employee yelled back to the chicken guy asking when the chicken would be done. His response, "I don't know." The employee then needed to tell him that customers were waiting and she needed a time. I at least appreciate the effort by the young girl in finding out an ETA of the chicken.
So, we FINALLY get our food (was only an order for 2 people) after 20 minutes and we leave to go home. When we arrived home, we opened up our food only to find that my variety box was completely missing the chicken strip. Mistakes happen, so I got over it, but then I looked down at the popcorn chicken.
Not only was it not even in a container, but merely scattered around the box, but 80% of the pieces weren't even chicken, just crunchy fried batter. Apparently, ordering the variety big box is permission for the staff to give you the worst of their selection. Luckily I got to enjoy my 2 biscuits and mashed potatoes...$7.99 for essentially a puny, meatless drumstick of chicken, fried batter, 2 biscuits and mashed potatoes, nice...
The thought crossed my mind to call and complain, but what would that honestly do? I wasn't in the mood to drive back, so I just took my losses and reminded myself to stop going there. I honestly just can't fathom how such a rag tag group of employees can even keep their jobs. My poor girlfriend has been searching for a job for months now, with no luck, yet every where we go the most incompetent employees are being hired. Solid. Final thought: KFC has gone downhill. Overpriced, horrible employees, new items make you go WTF!?
HUGO, OKLAHOMA -- I went on to KFC, in Hugo, Oklahoma expecting to have chicken for my supper!!! Pulled up, went to go in... The doors were locked!! NOW THIS WAS WELL BEFORE 8:30... On the door the time states open till '9:00pm'. I drove around to the drive-through and they had it turned off!! So I thought okay, they have a problem going on... drove around to other side and ... there were two cars waiting for their order.... really peeved me off that they were shutting the whole thing down before 8:30!!!
So I pulled in behind others to get info for calling in a complaint. Sat there 45 minutes waiting, I feel for the others that had orders!!! I sat there mostly to find out why they closed the lobby plus drive-through so early. I have been eating there ever since the store opened years ago, I live 32 miles from this store and usually make special trips there just to eat! I work an 11pm - 7am shift in another town 19 miles north of this town, although it is out of my way, a lot of times I'll drive the extra miles just to have a good meal before work or to get something to go for later!!!
Never in all this time has the store closed the lobby or the drive-through before 8:30pm or (pm for that matter. Anyway after 45 minutes I was able to pull up to the window... it was not even 9:00 yet!!! The guy who waited on the other two cars wouldn't even come to the window to see what I wanted. I finally had to say, "EXCUSE ME" (service window was open) and a girl stopped and walked over and I asked for the manager, she stepped around corner and holler "MOM, some woman wants to talk to you!"
After hearing my complaint about the early closing, the manager proceeds to tell me they closed down the lobby at 8:30 now... I told her they needed to change the door sign... and that the drive-through was also turned off. She argued w/ me that it was working... ALL OUTSIDE lights w/in the drive-through lane were off... the guy standing in the background flipped them back on as we were talking, that really peeved me off!!! Within the time it took for me to get to the service window several others had pulled into KFC and had to leave!!!
Now, I love KFC, this store has always been clean, has had good customer service and great food. Except for the last few times I have been there to get from the buffet, there is never any assortment of chicken to pick from. What is there is oily and old looking, you have to ask for what you want to get fresh, BUT the service has always been great! Until now.... it just doesn't sit well w/ me that in this economy... driving 32 miles (one-way) to eat out and then arrive to find that they would lock the doors sometime between 8-8:15!!!
The manager acted incredibly unconcerned and did not offer to take an order!!! It wasn't like they had run out of chicken...and it was too late to start a fresh batch, which would have been understandable. BUT personally, I could see from the service window there was over two full trays of cooked chicken sitting in the hot box!!! I guess all the employees had nice hot chicken to take home for their supper!!! This store will soon go under if this sort of behavior continues and if these employees are kept in place! I for one will never attempt to eat there in the evenings ever again...