NEENAH, WISCONSIN -- Kimberly Clark has made a poor decision. That have forced a very horrible light bladder protection pad on it's consumers. Not only that, but they have discontinued their original tried and true product. They didn't let any of the merchants that sell them know that the originals were going to be discontinued. I went to all of the sold them, they all ordered them for me, but the order couldn't be filled.. All of the merchants told me they had no idea the products were no longer going to be sold.
Their new Hourglass pad as well as many of their other "new and improved" pads contain a dye to which MANY women are allergic. See http://community/. poise.com/topic/Lbl-Products-Product/Think-New-Poise/800000367 That topic alone entitled "allergic reaction" has had 8337 views (as of this review) That should give corporate a clue that it is just more than a few consumers who are having allergic reactions. On this forum they plant company reps who, in the words of one consumer who posted
"1. Dismiss the pain your customers are experiencing:
Dodging the questions asked in previous post; specifically, GIVE US A FULL NAME, FIRST AND LAST, OF A REAL PERSON ALONG WITH THEIR DIRECT PHONE NUMBER whom we can contact and who will be able to give us some assistance;
Dummying down the conversation by giving us the spin-doctored media response rather than actually addressing the needs of your customers."
The new pads are also horrible at containing leaks and odor. The old pads did EVERYTHING they were supposed to do. The new pads bunch up in the middle which cause leaks and embarrassment (ironic because they are supposed to PREVENT leaks and embarrassment) They come apart and don't stay in place. There WAS a Poise on the market that had wings that kept it from bunching up, but that was discontinued also. Kimberly-Clark has even stooped so low as to put their new substandard product (which comes in purple packaging) into their original pink packaging. They thought we, the consumers (some who have been using their product for 20 years) wouldn't notice. News Flash Kimberly Clark, we aren't the stupid people you think we are!!
I called the support number, I got a representative who apologizes profusely, tells me there are no plans to pull the rash causing product, assured me my complaint is being taken seriously and will be passed on to the research and marketing department. When other people have complained http://community.poise.com/topic/Lbl-Products-Product/Help-Word-Horrible/800000540&#msg800002639 they are told that nobody has complained about the itching, burning, rashes except for them.. which is also what I was told when I called KC to complain. They are trying to sweep this problem under the rug and keep forcing this horrible product against unsuspecting consumers. Then, those consumers ecxperience the rashes itches and burning, call to complain, are told there are no other complaints about this product, offered a check and the cycle starts all over again. I was then offered coupons; she was obviously NOT listening to my complaint.
Yes, there are other LBL products out there, none of which have wings, but that is not the point.
The point is, our complaints are being ignored and dismissed. This new product was shoved down our throats with little option to continue using the original product.
Kimberly Clark should be ashamed. The CEO who is a MAN, does not seem to care what is happening to his consumers.
Update and additions
I am just sickened at how Kimberly Clark KNOWS about the allergic reaction and rashes that have been caused by the dye in their "new and improved" Light Bladder Leakage(LBL)protection pads and have known about it since 2008 and have yet to pull the product from the shelves. Instead, they tell you to call the consumer line where a supervisor offers you a check for $50. That is disgraceful in my book. One look at most all of the subcategories on Poise's website http://community/. poise.com/topic/Lbl-Products-Product/Allergy-New-Product/800000150&#msg800002264 or http://community/. poise.com/topic/Lbl-Products-Product/Kimberly-Clark-Ruined/800000424 or http://community/. poise.com/topic/Lbl-Products-Product/Kimberly-Clark-Ruined/800000424 and you can see what a problem this is. Not only do they cause rashes, but they fall apart, the adhesive doesn't stick AND they leak. Kimberly Clark pulled all of the original pads (which worked perfectly fine with NO ALLERGIC REACTIONS) off of the shelves. That says to me.. "We are doing things our way, if you don't like it tough Shlt"
Please don't tell me to find another product. THERE ARE NO OTHER PRODUCTS THAT WORKED THE WAY THE ORIGINAL POISE DID! I have tried. Others have tried.
Ladies, or husbands if you or your wives have recently started using the new Poise in the Purple Packing and have suddenly developed a rash or other allergic reaction, PLEASE get to your OB/GYN and take the package to them. Tell them about this review as well as the Poise.com sites so that they are informed and can help get the word out about this since Kimberly Clark is sweeping it under the rug and sticking it's head in the sand
NEENAH,, WISCONSIN -- I have been a user of Poise pads for a few years and have never had a problem with them. However when the new product came on the market I purchased it and within a month or so I began to notice a terrible itching. It took awhile to connect the problem with the new pad. The itching is precisely where the pad touches my genital area and it is extremely uncomfortable. I too called the customer service telephone number and told her the problem. I was informed that nothing had been changed with the pad -
it was the same as the old one. (It says right on the package that there is a 'fresh new look and dry-touch layer'. She offered to send me coupons!
Thank you but no thank you.
I have switched to Tena and five days after switching, the problem is finally dissipating. I would not wish this on anyone. It is a red itchy rash. I am not prone to any type of allergies and I am absolutely positive that the Poise pads have caused this reaction.
Try Tena and I would hope that the Poise Ultra thins producer will rethink this new product, or at least bring back the old product, in addition to this new one.
It seems that Kimberly Clark, the makers of Poise Pads has discontinued their line of pads that have wings. I have tried all the other Poise, including the Hourglass and they ALL bunch up leaving my panties damp on the sides. Many of their consumers (including myself) have made complaints on their website and by phone about this issue, but yet I still can't find the ones that have worked for me through all of these difficult years. Their answer? "Well, let me see if we can find one of our products that can fulfill your needs" I ask, "Does it have wings to keep it from bunching up and causing embarrassment?" "well no.. but.." "Then I am not interested. Without something to hold the product in place, it's useless" LISTEN TO YOUR CUSTOMERS BRING BACK THE WINGS ON ALL VERSIONS OF ALL PADS! I'm sure its to save money (as always seems to be the case when quanity over customer satisfaction is the main goal).. but in the long run, you make it back. Not sure if you have heard of a basic economic concept of supply and demand. Here's how it works: People want a product, a company supplies that product. The people who want it, buy it, therefor, the money is made to make more. So people can buy it so the money is made to make more.. and so on. Simple
I have looked everywhere for any other LBL product with wings. I have looked in NUMEROUS stores for the Poise with wings, (even begged my store to bring them back to no avail).. I can't find ANY. Even the generic products don't have them.
You know who does? EBAY and THAT is where I am going to start buying mine. So until Kimberly Clarke wises up and brings them back, my business goes to the lucky sellers on Ebay.
I have used Poise Pads for about ten years now. They worked so much better than all the other pads on the market. Then Kimberly Clark saw fit to mess with a good thing. The new hour glass pads leak, have no odor control, bunch up, and causes a terrible rash, which causes (Urinary-Track-Infections) that is very hard to get rid of. I only used half a package and threw the rest in the garbage. I'm still fighting the infection it caused. I have spent over a thousand in doctor bills because of this product.
They have pulled the original product from the shelves. Go into any store, and you will find shelves overflowing with the new hour glass pads. No one wants them. The only people buying them are new customers to the pad market. It's so sad that these new customers think this is what they have to look forward to. I saw a young woman in the store looking at the products. She is contemplating surgery because of her experience with the new hour glass poise. I told her that they used to make a very good product, but have discontinued them.
I think all us ladies that have been harmed by this product should contact a lawyer. This should be the newest class action law-suit.
I have boycotted all Kimberly Clark products and advise others to the same.
NEENAH, WISCONSIN -- After switching from the new dreaful poise pads because of a severe allergic reaction I saw my Nurse Practitioner today. She said the whole area (she could see exactly where the pad touched my skin, was very red and irritated. She has put me on a strong cortisone cream and I am now bathing with baking soda daily too.
People have been having severe allergic reactions going back to Jan. 2009 and still they not changed the product.
A once very happy customer will never used these low quality, poor excuse for a paper towel ever again. I do not know what you did to ruin a wonderful product, but you did a very good job. Your product will never be purchased by my household again. Do you think everyone is so stupid that we cannot tell the difference? These are comparable to the cheapest, lowest quality paper towel that is on the market today! I hope all of your old faithful customers stop buying this worthless product, and you go out of business.
FLORIDA -- Found out that since the Poise Pads changed their product I had experienced constant UTI infections, irritation, itching, bladder incontinence, it was just a horrible time.
I am so glad I found my 3 cents site and confirmed all my symptoms.Everything the women are saying helped me finally figure all this out.
Viva paper towels used to be the absolute best! When I moved to another state years ago, I couldn't buy them and had them shipped to me from my home state.
I have allergies and Viva was the only thing that worked. It was soft, strong and didn't leave lint everywhere.
Now they feel like medium grit sandpaper on one side and fine sand paper on the other side. They fall apart after you blow your nose once. It is a huge disappointment.
I hope I can find a replacement that works almost as well as Viva used to.
NEENAH, WISCONSIN -- VIVA paper towels used to be the best on the market. They were soft, absorbent and lint free. Excellent product. That changed a couple of years ago. I tried them again based on their recent TV ads. Here is a copy of the letter I sent them regarding their "improved"(???) product.
About 2 years ago I submitted a comment regarding the severe drop in quality of your paper towels. Then it was the because you changed your processing method and they left paper lint on everything. We stopped using them.
Recently your ads on TV indicated you had changed again. We tried them. I had hoped they had gotten better. Boy, was I wrong. They are coarse (not SOFT as the package states), do not tear evenly and produce more lint than ever. Your product now, in my opinion, is the worst one on the market.
I realize that profit trumps quality in today's market. I know there are millions who will continue to buy your product no matter how bad it has become, but it won't be me.
Good bye and good luck.