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Beware This Stove!
Posted by Jfs999 on 02/28/2006
RALEIGH, NORTH CAROLINA -- I recently purchased a KitchenAid professional series stove KDRP707RSS with Steam Assist from Garner TV & Appliance, in Garner NC. (At the same time, I also purchased a KitchenAid range hood and KitchenAid drawer-model dishwasher.)

The stove arrived with the oven door pushed to the far left side as far as it could go, and it was locked shut. Some components needed for installation, along with the installation instructions, were locked inside the oven. The door itself could not be moved in any direction.

I called KitchenAid and requested a replacement stove, since the stove that was shipped to me was not usable. KitchenAid Customer Service informed me that their warranty is for repair, not replacement, and placed a service call to A&E Factory Service.

I then called Garner TV & Appliance and described the problem to them and told them I wanted the stove replaced. They told me they had to send a technician out first before anything could be done. They placed a service call to Appliance Connection.

On Monday, February 20, 2006, the technician from A&E arrived at 8 AM. He worked for two hours and although he partially dismantled the stove, he could not get the oven door to budge. He gave me a service ticket when he left which clearly states that the stove is badly damaged and the oven cannot be opened. Since he specifically said he could not repair the stove, I assumed it would be replaced.

At 4 PM the same day, the technician from Appliance Connection arrived. One of my friends let him in and ended up holding parts of the stove while it was being repaired. The technician was there for 2 hours. After an hour's work, he was able to force the oven door open and then exchanged the oven lock mechanism, which he said “looked defective.” After replacing the mechanism, the stove immediately locked again when it was powered on. It now displays an error code immediately after powering on and cannot be left with power because it beeps incessantly. It is actually in worse condition than before he arrived.

When he left he told me that the stove was “obviously DOA” and to give Christy at Garner TV & Appliance a call about an hour or so later to get the stove switched out.

When I called Garner TV & Appliance and asked when a replacement stove would be provided, I was told that they would not provide a replacement and that they would place another service call.

I have called KitchenAid at least a half-dozen times. When I spoke with KitchenAid, two different representatives told me that the dealer could provide a replacement stove, at the dealer’s discretion.

When I repeated this to Amgad Saad, the manager at Garner TV & Appliance, he told me there was no way they were going to replace the stove. I had two choices: have it repaired, or return it for a refund less 25% restocking fee (which is $930.75). I told him I have no intention of providing their business with almost one thousand dollars with nothing in return, and that it will not be repaired. Mr Saad also told me not to call the store again regarding the stove (that is, his word is final and there is no further discussion about it).

I did not purchase a floor model, sample, scratch-and-dent model, or reconditioned unit. I paid the full retail for a brand new stove from the factory. I am not paying nearly $4,000 for a reconditioned unit, and with the 4 hours of work already done on this stove and at least 2-4 more (a modest estimate, since there is now more than one problem evident), the stove I have qualifies as a reconditioned model.

KitchenAid needs to stand behind their products. All I get from them is stonewalling and a run-around that the dealer is the one to help me, not them. KitchenAid made the product and it is obviously defective, so they should be the one to take charge of the issue and replace it.

I am mobility impaired and do not want a stove in my home that might prove to be a fire hazard. The stove is so defective upon delivery in my home that I do not want it here. I have asked both KitchenAid and the dealer to do the right thing and replace the defective unit. Neither will do so and both claim it’s the fault of the other party.

I have filed a lawsuit on February 27, 2006 against Garner TV & Appliance to recover the money paid for the stove, delivery, and so forth.

KitchenAid has failed miserably to do the responsible thing and replace a stove that came through my door obviously defective. After four hours of repairs, it is in worse condition than when it arrived. I do not want a reconditioned appliance, nor one that is obviously defective, in my home, and since I paid for a new appliance (which I expect to arrive in perfect working condition), I asked KitchenAid to replace the stove.

At this point, I want a full refund of the purchase price. I do not want a replacement stove because I will not have any further interactions with Garner TV & Appliance after being told not to call them further about a defective product that they delivered to me. I have no faith that they will not do some damage to a replacement stove because of the nasty, rude, and belligerent tone taken by their store manager. I want no further interaction with them.

I will be posting my experience with KitchenAid on every Internet website that I can find that offers a forum for consumer complaints. I am also spreading the word locally about the reliability of KitchenAid products and the fact that the manufacturer refuses to stand behind their product.

I doubt that this posting or my letters of complaint will provoke either KitchenAid or Garner TV & Appliance to do the right thing at this point. However, as a consumer, I will not sit back and allow myself to be fleeced when spending four thousand dollars to buy what I thought was a premium product - and then finding out that K-Mart would have been the better source for my new stove.
     
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Posted by dsmith68 on 2006-03-01:
Your only course of action at this point is the suit against Garner TV & Appliance. Was this filled in Small Claims? Nothing gets quicker action from a local store than being slapped with legal action and also letters to the local media. Make sure you get lots of pictures, have them blown up and ensure you have copies for yourself and the court. Document everything clearly, especially the phone call where the owner told you to go away.
Posted by Slimjim on 2006-03-01:
Your suit should have been with Whirlpool Corp (Kitchen Aid's parent). Garner has no legal obligation to eat the cost of a stove with a replacement. That’s a manufacturer’s responsibility and you will lose that suit. Kitchen Aid has the discretion of repair or replacement under warranty, which specifically guarantees repair only to a customer. Your fight is strictly with Whirlpool/ Kitchen Aid over replacement. I would immediately withdraw your suit with Garner and re-file against Whirlpool if desired. Even that may be a lost cause because it appears they were willing to honor their warranty and fix the unit.
Posted by Anonymous on 2006-03-01:
Slim, I'm afraid you're wrong (again.) I have to agree with the first poster on this one. Addiditonally, I'd have refused payment on my credit card of cancelled the check as soon as this hunk of junk arrived.
Posted by Anonymous on 2006-03-01:
Maybe he should name both parties in his suit. The court can decide which is responsible. If you have a TV station there with a troubleshooter, call them. That publicity will get things hopping.
Posted by dsmith68 on 2006-03-01:
For an issue like this, I would not name both parties in his suit. Adding Whirlpool or KitchenAid would seriously effect the suit. There would be a big difference between a claim against a local company and a claim that would add a monster company located in another state. Depending on the state law, small claims might be the best place.
Posted by Anonymous on 2006-03-01:
You're right, D. But I'd have refused payment in the first place.
Posted by Slimjim on 2006-03-01:
No pirate, I'm not wrong, and if you were inthebiz, again you would know how this stuff goes. Poster, take my advice or not, it means nothing to me. I will, however, be the first to congradulate you if you come back and tell us you actually won the suit with the retailer. It's not going to happen though.
Posted by Slimjim on 2006-03-01:
Will say this though, you should have been given a new stove. DOA's usually are replaced and Garner could have done more for you. However again, it's what they have to do for you that you're fighting for.
Posted by Anonymous on 2006-03-01:
Poster, disregard Slims errant posts. I think he means well, but is too hard-headed to realize common logic. That's the trouble with public forums, even delivery guys think they have insight into legal matters.
Posted by dsmith68 on 2006-03-01:
Slim, I am not sure I understand your approach. If the customer purchased the item from Garner and it arrived DOA, then how can the customer then file suit against KitchenAid to have the item replaced? What if the customer just wanted their money back, sue KitchenAid first and then for KitchenAid to sue Garner to get the customers money? The issue is most definately between the customer and Garner at this point.
Posted by Anonymous on 2006-03-01:
Spot-on, D.
Posted by Slimjim on 2006-03-01:
The way it works dsmith is Garner is the retailer; they buy the product from KA and resell it. If a product goes bad or is bad, the manufacturer is responsible. Garner did not make the stove, so how can they assure anything outside of not damaging it themselves. For replacement KA would need to send the retailer a new one to forward to the customer, then either take the old one back to the factory or let Garner keep it to part out. If KA won’t send a stove to replace the bad one, how can Garner help? Pull one out of their own stock, when it’s not legally their problem? Not likely, poster stated it was almost $4000, which sounds like a commercial style unit. Garner probably made no more then $300-$500 on the sale of the thing to start with. THEY ARE NOT going to give the customer a $4000 stove “on them” when it’s Kitchen Aid’s responsibility by warranty to assure their own products work for the consumers as described.
Posted by Anonymous on 2006-03-01:
While your efforts seems sincere, I'm afraid they are a bit off the mark, Slim. We need facts here, not mindless speculation.
Posted by Mad Eye Moody on 2006-03-01:
Slim's right.
Posted by Anonymous on 2006-03-01:
No, I'm afraid he's not. He gets credit for a decent google, though.
Posted by dsmith68 on 2006-03-01:
I am mostly going on my own experience when something similar happened to me. My action was against the reseller and I succeeded. At the point of sale, the unit was sold by Garner, not by KA. Therefore, it is Garners responsibility to ensure the unit works. This is not a case of buyer beware. From what Silm is saying, the reseller would NEVER be held accountable for anything they sold.
Posted by Slimjim on 2006-03-01:
You’re right to an extent dsmith but, here’s the kicker, Kichen Aid was perfectly willing to make sure that stove worked. Customer wants a new stove. That’s between them and Kitchen Aid and Garner’s out of the mix. Hey pirate, why don’t you back your smack up! See if Mr. Kellett has anything on his site about this for us.
Posted by Mad Eye Moody on 2006-03-01:
You're right pirate. I wouldn't know anything about this sort of thing.
Posted by Anonymous on 2006-03-01:
All I know is that if the local appliance store (which I don't own) happens to deliver a faulty or mangled product to my house, they are not leaving without it going on the truck. I'm not going to waste my time calling the manufacturer, I'm gonna grab the store manager by the lapels and make sure he brings a new unit to my house. But hey, that's me, I don't let people give me the runaround.
Posted by Slimjim on 2006-03-01:
Well clearly you know more than he does about it Maddy.
Posted by Slimjim on 2006-03-01:
And what if he doesn't pirate and has your butt thrown in jail instead? So what your saying is you really don't know and have nothing to back up your flagrant trolling. But again, that's just you.
Posted by Anonymous on 2006-03-02:
No, guess you can't comprehend what you read. If somebody delivers an obviously damaged appliance to my home, then they should be expected to haul it immediately out to the truck it came in on. What is unreasonable about that? If they refuse, I stop payment, plain and simple. That's how business works, slim, or are you new to the planet.
Posted by Anonymous on 2006-03-02:
Just a little food for thought on this subject. Keep in mind that I've never been a retailer so I am not claiming to know much. But I purchased a very expensive Canon Camcorder ($2,500) a couple of years ago from a company in another state. One of the features didn't work so I sent it back and they sent me a new one. However, some of the mail-order internet companies tell you up front that once it leaves their warehouse, any problems you have must be addressed to Canon. That's part of why they sell it so cheap. They don't have to deal with returns. As long as you know that up front, you can decide if it is worth the few dollars that you save not to have the option of returning it to the store. I don't know how appliances work, but what would the store that you bought your oven from do if they opened one for their own use/demo and it was defective? Surely they wouldn't just eat $4,000. Heck no, they would return it, I would think, so why can't they return this one for this man?
Posted by Slimjim on 2006-03-02:
I doubt that stove was in stock because of its specialty. Special order, heavy deposit in advance, payment long since cleared upon delivery. Don't you think the poster is smart enough to stop their payment if they could? Are you done being publicly schooled yet, pirate? Sheriff, these aren't cars and not demonstrators. Stores really have no idea if their floor models work before they see the field.
Posted by Anonymous on 2006-03-02:
I think the store would notice the type of damage that this person descibed.
Posted by dsmith68 on 2006-03-03:
Regardless of who was at fault. I would still file a small claims action against the local store first. It is much easier to do so and most of the time, the local store will take action when they are served.

Also, I am curious how the local store sending out a techinician to try and fix the issue effects who is responsible. Would this not show they were taking ownership by sending someone out to fix it?
Posted by Slimjim on 2006-03-03:
Not really, they are billing Kitchen Aid for the service call(s) under warranty.
Posted by Anonymous on 2006-03-03:
Doubtful. At the point the store is assuming liability for the damaged product and in the court's eyes will have to make good with a smililar or better unit.
Posted by Anonymous on 2006-03-03:
BTW, no consumer in their right mind, despite the type of "specialty order" is going to pay in full BEFORE delivery. A deposit may be in order (though I've never heard of such) but certainly a consumer should hold back the majority of the fee, just for such cases as this. That way if a damaged unit is delivered, they won't have to dispute the charge/exchange with an uninformed former appliance store salesman like Slim.
Posted by Mad Eye Moody on 2006-03-03:
You want to know why I said Slim was right...that going after the manufacturer is 'right'? Look at it from the point of view of the lawyer. Most lawyers will go after BOTH parties...but they'll always find a reason to go after the big company first and foremost...any guesses as to why? Here's a hint. If $$$ = 'Small retailer', and $$$$$$$ = 'manufacturer' then who does ( * ) 'the lawyer' want to try to get settlement offers from?
Posted by Slimjim on 2006-03-03:
What really could you sue for here Mad eye outside replacement? Pirate has never heard of taking a deposit on a high ticket, special order item?! Well I think that should about wrap it up here.
Posted by Anonymous on 2006-03-05:
Guess you've just done business in a lower class part of town than I ever did, Slumjim. Our slogan was "A handshake is all it takes." We had a smalltown appliance store, as well as one "superstore," which we were part owners in. We sold a to a variety of clients, but I can't recall ever having one balk at payment, once the unit was delivered and setup. We had a few clients whom we had to work with on credit, but it was in our best interest to get the products into the consumers home. None of our technicians would ever think of leaving a damaged unit and say to the consumer, "Well, you're screwed, better call GE, we're outta here." Guess that's why we were successful and your little store went down the drain. But look at the bright side, now you get to answer the "trouble line" at the applinace phone bank all day, while posting drivel and trolling here all day looking for man-dates. Life just doesn't get any better for you, now does it.
Posted by Slimjim on 2006-03-05:
"Super Stores"? You're saying you owned part of publicly held company's like Circuit City, AND at the same time, a competative Mom and Pop huh. More lies from the troll. I own some Intel shares, does that qualify in your book as owning part of them? ROFL.
Posted by Anonymous on 2006-03-05:
"super-store" well, that's what we called it when we partnered with a major supplier. Whatever half-wit. I don't feel the need to prove anything to a dope like you.
Posted by Slimjim on 2006-03-05:
Partnered with a major supplier, you mean like GE?? Hmm, isn'that what all retailers have to do to get product?
Posted by Anonymous on 2006-03-06:
maybe in tinytown USA where you live.
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Buyer Beware - KitchenAid Appliances
Posted by Ghudson276 on 09/10/2006
MATHEWS, ALABAMA -- We have a Superba Architect that is less than 5 years old and I'm now in the middle of my second repair issue. First, my thru-the-door ice maker went out. Turns out it was due to the wires in the harness [which is located at the bottom of the door under the hinge] breaking. The repairman explained that Kitchenaid was aware of this over 2 years ago - the harness was strapped into place with a plastic tie and the tie made the harness (wires) bend hard in the same spot each time the freezer door was open. The fix was to splice the wires and cost over $100. The repairman said I was lucky because a lot of them were breaking inside the door which required a full door replacement in excess of $500. I was appalled that KitchenAid did not alert consumers that the prevention was to simply cut this tie with a pair of household scissors. Its only purpose had been to keep the harness hidden under the door. I wrote them concerning this and got no results. Now on to my second issue. The refrigerator stopped cooling and the freezer was only cold in the very bottom. Turns out it's the computer board that's gone out. It should tell the fan to circulate the cold air but won't. It will cost over $400.

We have a side-by-side refrigerator [GE] that we bought 16 years ago and has not had a single repair issue. It cost under $900. This KitchenAid cost over $2,300 and has been the worst purchase I've ever made. Proof, I guess, that you don't always get what you pay for.

Stay away from KitchenAid. None of these universal problems posted by so many people are covered under warranty.
     
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Posted by DebtorBasher on 2006-09-10:
Sounds like factory defects and the should alert the customers and fix the problem for them...without charge.
Posted by Anonymous on 2006-09-10:
That's a shame to because Kitchen Aid used to be one of the higher quality appliances on the market. Thanks for the post and the information.
Posted by Anonymous on 2006-09-11:
This isn't good news.
Posted by Mad In Texas on 2006-09-15:
Today I was considering buying a Kitchen Aid frig. (don't know which one yet tho, model, style etc.) because it doesn't come in under the Maytag umberella.... however, since Whirlpool owns Maytag, and Kitchen Aid is made by Whirlpool, does that mean that it is going to be the same ole, same ole (run around) with Whirlpool, like it is with Maytag, should something go wrong with the KA frig.???
OMG !!! I was told by the appliance store I"ll be buying from, that : "with all the different brands we sell, Kitchen Aid is the one that we have the least problems with, Kitchen Aid is a really good product".
When I go in and read about most all the other brands, they all seem to have tons of complaints against them. How does one go about making a decision as to what to buy?
Posted by ghudson276 on 2006-09-16:
I made this original post. I think that if you are absolutey hooked on a KitchenAid/Whirlpool line product, just make certain that you buy the additional warranty. The repairman made the comment that he'd choose their line over the others (who knows?) and he felt they responded beter to customers than any other companies but only if the product was just a year or two old. I'm sorry but for products in excess of $2,000, I expect customer service to run a little longer than a couple of years. Bottom line, if you expect that too - buy the additional warranty.
Posted by Anonymous on 2006-09-27:
I only own a kitchenaid mixer... and that sucker is indestructable. I love it... I'm sorry for your pains with them, but at least the mixer is awesome! :)
Posted by MAXT on 2006-11-22:
Unfortunately, I have not been so lucky!! Had my ice/water dispenser repaired three times already for this problem with the door wiring. Each time the wiring has been fused together, so it works for a little while until we open the door again!! Now the technician is telling me that it can no longer be repaired because there is no more excess wiring! The only way to fix the problem is to replace the door for approximately $1500 at my expense...I paid $2200 for the fridge in 2001. I think because this is a design flaw, the manufacturer should own up to their mistake and repair it at their cost. Spoke with Kitchenaid Customer service...that was a joke...flat out no we can't help you...the service agent I spoke to wouldn't even pass my call on to anyone else. Apparently, she has the final say after listening to my concern for 5 minutes!! Anyone have any suggestions on where I can take my complaint from here? And I won't even get started on the 'lemon' Kitchenaid dishwasher I have!!
Posted by Eastin on 2007-06-16:
Read my review on KitchenAid. Their service is non exsistant along with the companies they ask to service your appliance. Whirlpool's moto...""Whirlpool’s code of ethics requires each of us to act responsibly and maintain the highest levels of personal, business, and legal conduct. That means walking away from a business agreement rather than violating the law or compromising our standards. We are ever mindful that there is no right way to do a wrong thing." They must not include their customers in that

Posted by ghudson276 on 2007-06-16:
Back again - just to let you know that I spoke with a man whose wife received an electrical shock when opening the door with the faulty wiring. He passed this along to customer service and asked who would be responsible for an electrocution of one of his family members if he could not afford a new door. KitchenAid was more than happy to replace the door. If mine goes out again, I'll certainly use this argument along with who pays if it causes a fire? Keep in mind too that the broken harness is within reach of any kid and especially those who are still crawling. It's a shame that it takes the possibility of a major loss to get them to do the right thing - but it seems that's what it takes these days.
Posted by Carolyn on 2013-08-26:
bought our kitchenaid side by side in 2002 and have had 3 repairs on the wiring for the ice dispenser. Now, it is out again. We were told at the last repair there is no extra wiring to splice - so either a new door or a new refrig. Unbelievable there is no recall for this. NEVER ANOTHER KITCHENAID ANYTHING FOR ME. So frustrating.
Posted by Colette in Simi Valley on 2013-10-10:
I have a Kitchen Aid Superba Side by Side. It is just turning 10 yrs old. It has been junk. I've had to have the ice maker repaired/replaced 3 times and it still has issues. The fridge door hinge went bad and somehow caused the interior to heat up to 80 degrees. Yesterday the freezer stopped freezing and this morning the refrigerator was warm. I'm done with with it.
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Kitchen Aid Refrigerator Quality Issues & Company Refuses to Acknowledge
Posted by Skmidgett on 03/06/2007
DEVON, PENNSYLVANIA -- When I remodelled my kitchen I bought Kitchen Aid major appliances because I perceived them to be high quality, however I have since found that THE QUALITY IS AWFUL AND THE COMPANY WILL NOT RESOLVE COMPLAINTS ABOUT FACTORY DEFECTS!

The molded plastic door liner of the refrigerator has developed cracks. The stainless steel skin of the freezer door has sunken in as a result of air pockets in the foam filler. The microwave oven clock LED has burn out digits.

I wrote a letter to the President of the company and he had a customer service minion call me to tell me that they will do nothing to help because the 1 year warranty has expired. What a pathetic reply from a pathetic company.

So if you want quality appliances, do not buy Whirlpool or Kitchen Aid Products.

     
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Posted by Slimjim on 2007-03-06:
Well writing a letter about a service issue to the president of a corporation like K/A really should not surprise you it was handed off to those paid to handle them. Exactly how old are the products?
Posted by Anonymous on 2007-03-06:
I read this before some where?
Posted by NeveragainAmazon on 2007-03-06:
I am astounded, to say the least! I am in the process of having my kitchen remodeled and I ordered all Kitchen Aid
appliances! I will take my chances!
Posted by ROJO456 on 2007-11-09:
I HAD THE SAME PROBLEM WITH THE INTERIOR REFRIGERATOR LINING. THE REFRIGERATOR IS 3-4 YEARS OLD. THEY SENT OUT A REPAIRMAN TO CHECK IT OUT. HE WANTED TO PUT A VINYL PATCH ON IT AND CHARGE ME $350.00. POLITELY REFUSED. THEN HE WANTED A $75.00 SERVICE CALL FEE. POLITELY REFUSED TO PAY THAT ALSO. I WAS TOLD BY THE "NICE" WOMAN AT KITCHENAID THAT I WAS "DEFINITELY COVERED UNDER THE WARRANTY" AND WAS TOLD NOTHING OF A SERVICE CALL FEE. WORST PRODUCT AND WORST COMPANY I HAVE EVER DEALT WITH. I PAID TOP DOLLAR AND RECVD THE WORST PRODUCT I HAVE EVER OWNED. WOULD RECOMMEND TO EVERYONE "NOT" TO BUY KITCHENAID OR WHIRLPOOL PRODUCTS.
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$6000 Refrigerator Unrepairable
Posted by Kathy.branch on 03/08/2014
USA, WASHINGTON -- I purchased this high end refrigerator in 2008 for my new home...along with $10,000 additional dollars worth of Kitchenaid appliances. It stopped working on January 11,2014. The local authorized dealer and repair sent the circuit board back twice to be rebuilt. I am told that this board cannot be repaired and I can wait until 2020 (that's right!!!!) for a new one or I can accept a pro rated exchange; the details of which I am still waiting to hear. In the last month I have spent endless time on hold for various departments to help with this problem. Please tell me what the lifespan of such an expensive appliance should be. I would like to know if this company expects consumers to send all these huge refrigerators to the landfill every 6 years...and how will we afford new ones?

This is a huge disappointment and I still do not have a refrigerator after 2 MONTHS!!!!!
     
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Kitchen Aid Double Overn Kems308sss04
Posted by Mikejola2000 on 02/23/2014
Kitchen Aid double oven, which I paid dearly for is reporting fe20 error. This is ridiculous, the oven is only 3 years old and should be broken, it's not like we're abusing it. My wife is the only one who cooks with it and this it total bullshit. The oven was 3k when I purchased it so it was not like it was a discount oven. I will not recommend any Kitchen Aid products and I would not purchase from them if I were you.
     
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Oven Temperature Adjustment Requires Complete Reset
Posted by Jscatchell on 01/27/2014
When reducing an achieved temperature resetting the new temperature causes. uses the temp to drop precipitously and the over goes into pre-heating mode. This turns on the broiler element which can (and did) burn the item being cooked. According to Kitchen Aid,..."the only way to change the temperature is to cancel the current co{king cycle and restart with new desired temperature. That process would be normal." This is the response even after I told them about the pre-heating so I guess they are OK with it. (My Thanksgiving turkey wasn't too happy.)

Other issues with the oven are how long it takes to get up to temperature in the first place and how it can drop 50 degrees when you simply turn it off to reset the temperature, as instructed, when the door was not even open. Perhaps this is "normal" too. In one case the temperature never returned to the reset and lower temperature.

The dysfunctional oven was only surpassed by the poor customer response which took over 3 weeks.
     
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Wall Oven Broke Cooking Thanksgiving and Christmas Meal
Posted by Kadoig on 01/25/2014
GREENVILLE, SOUTH CAROLINA -- We bought a Kitchen Aid wall oven ($1,800) last April. Had it installed in June. Was cooking Thanksgiving meal and the oven went off only after an hour and a half cooking time. Ended up having to take everyone out to eat as I couldn't finish cooking the turkey (24lb) and rest of meal. They came out and said it was a loose wire even thought the digital read out said it was the relay board. Thinking the oven was fixed I started cooking the Christmas meal only to have the same thing happen. How frustrating. It took a serviceman a week to get here and then he said it was the relay board and they would have to replace it. It came in and when the serviceman came out he found out the wrong color board had been ordered and that was almost 3 wks ago and we haven't heard a thing from anyone. I am so disappointed in the service and the function of this oven.

I will never buy another Kitchen Aid product. I have several in my home and they used to be very good and have a good reputation but not anymore. This problems has caused a lot of money and frustration to say the least.
     
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Kitchen Aid Double Oven (KEBS277BSS) Does NOT Work
Posted by Nasrallahstrick on 12/19/2013
OCEANSIDE, CALIFORNIA -- I purchased a Kitchen Aid double oven online from a Sears outlet in Oceanside, CA in September 2013 (I am writing this in December). I have had technicians out to my house 6 times now (i have wasted 24 hours of my time).

They have replaced the same part two times and the same thing happens every time. The lower oven has only worked correctly once other wise the food comes out burnt in a fraction of the time the recipe calls for. The upper oven does not bake the food, the food tends to comes out raw. When I contact Kitchen Aid they do not care that their product does not work and refuse to replace it. They also will not allow me to post my review.

When contacting Sears they keep giving me the run around.

The only thing this oven is good for is being a towel holder. I don't think a working oven is [too] much to ask for.
     
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KitchenAid KEBS277BSS does Not Work
Posted by Nasrallahstrick on 11/26/2013
SAN LEANDRO, CALIFORNIA -- I bought this KitchenAid product in September and it has NOT worked since it was installed. I had a professional install it and tried to bake with it and it did NOT bake my dish. This product was purchased from a Sears Outlet store. The first time I had the technician come out he said nothing was wrong with the product. After I discovered the issue, I have had technicians come out 3 other times and I have another appointment scheduled for after Thanksgiving. When speaking to the KitchenAid and Sears Customer service and asking them to replace this oven they stated that they will NOT replace the product no matter how many times they come out to fix it. I was explaining what was going on with the upper oven and the lady on the phone said that it was a simple calibration problem that I can do myself and if they someone come out they would charge me (after I have had a technician out 4 times). I calibrated the oven and the temperature still drops about 30 degrees. Sears has already replaced the control panel and has ordered some more parts for the lower oven. Currently, my upper oven does not bake things thoroughly and my lower oven burns everything in a quarter of the time it takes to bake the dish. Example I baked cupcakes and they were in the oven 2 minutes and were burnt. I DO NOT recommend this product or any KitchenAid product. KitchenAid DOES NOT stand behind their product.
     
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Bad Kitchenaid Basket
Posted by Jagdip403 on 11/25/2013
FORT WAYNE, INDIANA -- I bought a new Kitchenaid dishwasher 8 months ago. I live alone and run this once a week, tops. The utensil basket has broken on the bottom in three different places already. I called Kitchenaid because the machine has a one year warranty. I was told that the basket breaking was cosmetic and they wouldn't warranty it. How can this be cosmetic? If it breaks much more, the utensils will fall right through the bottom! I refused to pay for a new one and told the customer service clerk to get her supervisor on the line because this is ridiculous. 43 minutes and much arguing later, they said that a replacement would be sent to me free of charge. I was also told it might be the same color as the one that I have or it might not and that the lid isn't included. What a joke. The kicker is that they tried to sell me an extended warranty before I got off the phone. If they won't stand behind their products under manufacturer's warranty, what makes them think that I'm stupid enough to buy an extended warranty? I think I'll try putting the utensil basket on the top rack and see if it breaks there. If it's just a heat issue, being up there will keep it away from the element. It's a shame companies make stuff so cheap. My old dishwasher lasted for 17 years and the basket didn't break anywhere. Thank goodness I kept it. At least I will have something to put utensils in when the replacement part breaks.
     
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