KitchenAid Dishwashers - Page 2

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KitchenAid Dishwasher
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We bought this new, stainless dishwasher a mere 2 weeks ago (6/9/10) and it does a TERRIBLE job of cleaning dishes!! We bought it along with a 5-year warranty. I called Nebraska Furniture Mart this morning to speak with the lady that we worked with and THEY won't help us. We had to call the KitchenAid 800 number and listen to the options. When I finally got an actual person, she wanted to know what kind of dish detergent we used to which I replied "Cascade". She wanted to know if I didn't want to go BUY another type of soap to see if that did a better job. Well, NO! We paid $130.00 for the warranty, so, silly me, I expect some SERVICE! Go figure. I have used Cascade for about 40 years now and ALL of my prior dish washers have done fine, so I can't imagine that the soap is the problem. So, BUYER BEWARE regarding KitchenAid. We're having service (also) tomorrow on our 3 year old $2,000.00 KitchenAid refrigerator. Quality control is truly a thing of the past!!!!!!!!!!!!!11
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saj80 on 2010-06-24:
I'm a little surprised that NFM won't assist you. I had an issue a couple of years ago with a camera I purchased from them, and when the manufacture refused to do anything, NFM stepped in and took care of it. Soap seems to be a common "repair" with CSR's, so you may want to try another brand just to see if it works better.
andbran on 2010-06-24:
if you are not using the cascade gel paks try that. when I had a dishwasher those worked pretty well.
Helpful on 2010-06-24:
Trying a different detergent may not be a bad idea. The other thing I would suggest is making sure to not pre-clean your dishes; rinsing them off before they go into the dishwasher. Detergents need the grease to activate. Just scrape and place them inside.

Actually, Kitchenaid really is a great dishwasher. I wouldn't hesitate to recommend it to anyone. They only concern I would have is that the actual unit you have is a lemon. I would try those two things quickly and, if they don't solve the problem, call them back to get it exchanged.

Best of luck and let us know how it goes.
Nohandle on 2010-06-24:
Helpful, I've never heard that one. I always rise my dishes off before placing in my dishwasher. Fact is, I rinse them off beforehand if I decide to hand wash. I guess it's the idea of my dishes being washed in garbage that bothers me.
PepperElf on 2010-06-24:
depends on your washer though.

mom's dishwasher you have to pre-wash and get the food off or it won't come fully clean. it's what came with the apartment.

sis's however you HAVE to leave the food on. it's a bit too high power at times
Nohandle on 2010-06-24:
Pepper, mine actually has a mini garbage disposal built in. I think it's the first wash and rinse that takes care of it. I still have always pre-rinsed and I use Cascade. Unless it's some casserole dish with baked on crud everything comes out nicely. I honestly have never heard that one had to leave food on the dishes for them to come clean.
PepperElf on 2010-06-24:
well with sis's it's low energy and low water but powerful
it stripped a layer of paint off of an old pan

so they pretty much just leave everything on the dishes cos it'll come off

I don't know the brand name tho - it's not your typical department store model.
Helpful on 2010-06-25:
It is true. Pre-washing dishes doesn't allow the detergents to break down and do their job correctly. This is why it's helpful to have a design in the dishwasher that will help break down food as well. All Kitchenaids are an upper-end dishwasher, so there is no question that theirs would.
2cent-er on 2010-07-24:
Welll, just to clarify. everybody, first of all,. uses too much's true you have to give the det' something to attack or else it'll go for your flatware and glasses [cause etching/pitting]. All d/w, don't listen to sales people, have to be scrapped of any hard food. Cascade powder is the best out there but-with the elimination of phosphates wash-ability is a big problem. these new d/w are not like the old ones-you have to do this,that and the other thing,ugh.-Electrasol has a lot of good info on their site. I think it's avail to the public..look it up..when you call for service-just tell the operator "it's noisy" then they can't chase you all around their computer help screen and drive you nuts. when tech calls tell him, what's really happening.. hopefully he'll care and want to help you.
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The dishwasher that does not work
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SAN JOSE, CA. -- My husband bought a kitchen aid dishwasher. It is stainless steel. Western Appliance was selling it for $1600 with a $600 discount which was a gimmick since no one else seems to sell it for $1600. After he brought it home we found out that the heat/dry did not work. Also there is no fan so that definitely affects how dry the dishes get. We were told that it would take 10 days to get a new control panel. Since the control panel never worked to begin with we felt we should be given another new machine. After all we had it here for only 10 days and it had never worked properly. Western appliance refused. They said that
Kitchen Aid will repair products that they make that do not work but they will not replace a new defective product with with another new one that works. ( apparently its the customer's tough luck if the machine they are sold happens to be defective.) When I called Kitchen Aid they told me the same thing. They told me that they would try to expedite the situation with the control panel but it was not their policy to replace the machine and they would not do so. I will never buy one of their products again. I will also never shop at Western Appliance again. On the sales persons business card it says "You can't beat a Western Deal." Some deal.
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KitchenAid Superba are anything but Superb
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We have all 4 of these appliance in our kitchen and they have been a huge disappointment. We have had problems with all 4! These are supposed to be quality appliances! I told my wife at least the microwave hasn't failed and then she pointed out that is wasn't a KitchenAid. That says everything. I called customer service and talked with them about my frustration and I was told that 7 years was the expected life span. Are you kidding me...I don't see that anywhere on their website...I don't remember the salesperson saying anything about that....I was given a number to call and it's $110 just for the repairmen to show up. It appears that the computer boards went out on the oven and dishwasher. Planned obsolesence.....I will never buy another KitchenAid product because they don't stand behind a very expensive product.
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Anonymous on 2010-03-23:
Not much is built to last anymore. These days, 7 years is a good lifespan for an appliance.
Venice09 on 2010-03-24:
Planned obsolescence is a reality, but I'm surprised they actually came right out and told you the expected life span.

It's not just KitchenAid. Nothing is designed to last, turning the planet into an appliance wasteland. Ever wonder where all these appliances go after suffering a premature death?
TonyZ19 on 2010-03-26:
I have to respectfully disagree. I would expect 5 to 7 years on a lower end model but not something that is touted as top of the line. I have had basic appliance that lasted more than twice as long. It's not the mechanical parts, its the computer parts that seem to wear out. The frustrating thing is that 3 of them went down within months of each other...
Venice09 on 2010-03-27:
You're right, Tony. Top of the line appliances do not seem to last any longer than basic models. And it's usually due to some electronic/computer failure. The high end appliances look better and have fancy features, which is worth the extra money to some people, but it's a mistake to expect them to outlive the basic cheaper models.
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KitchenAid Door Defects
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BENTON HARBOR, MICHIGAN -- I see that others on this site have experienced the same problem with their KitchenAid dishwasher door failing. In fact the repair person recommended by KitchenAid customer service told me that this happens "All the time." If you go online you will find many similar complaints (this defect is, in my opinion, a tragic accident waiting to happen and even though KitchenAid is aware of this defect which costs about $100 to fix - part is $20 -- they have apparently chosen to ignore the issue. Probably figuring that no one is going to make a big stink for $100). I filed a complaint with the Consumer Product Safety Commission.
The door to my oven is also broken -- it overextends and recently fell off. Again, another common issue that I have seen reported online. When it is on, it doesn't close properly and the cabinets next to the oven are burnt.
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L Lake on 2010-01-12:
Kerry, I am going through the exact same thing that you are, so I know exactly how you are feeling right now.

I totally agree with you, that this is an accident waiting to happen. Unless you've experienced it yourself, you have absolutely no idea the force and speed that this door comes crashing down. Mine came down totally unexpected, and it came down so hard and so fast, that I didn't even know what was happening. If a small child or a dog were under it, then the results could have been a lot more tragic then a door or the metal on the sides getting bent out of shape, and my being forced to buy a new dishwasher.

I actually paid to have this part replaced and it happened again, because the sides are so bent out of shape now from the first time, that the part cannot properly be put in place anymore.

I contacted Whirlpool, Kitchenaid and I was given 15% back on another dishwasher made by them, but I don't think that they are paying enough, because they are totally to blame, and I'm going to out another $1,000.00 to replace this dishwasher, and I'm not to blame for this happening but they are.

A person at Kitchenaid told me that they need people to not only post about this problem on the internet, but also to call and report it. I found it very interesting, how some of the people at Whirlpool said that they've heard about this a lot, where other people said they'd never heard of it before. It really makes you wonder.

Now what do you do when most of the dishwashers are made by this manufacturer and you don't want to have this happen again? Do you go back to the old type of dishwasher that isn't the tall tub, and what kind of cleaning results will they give me? I don't know what to buy anymore in the way of a dishwasher. I just don't want to be out $1,000 again.
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Thumbs down for KitchenAid high end products
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We purchased the top of the line stainless Kitchenaid appliances when we remodeled our kitchen eight years ago. It was the worst decision we ever made. Our double over required replacement (after we fought with the company for months) under warranty. Next our stovetop stopped working, it would go into lock mode in the middle of use. I called a repair company to look at the problem. Since he had to turn off power to diagnose the problem for a while, it seemed to reset itself and worked fine. But only after it cost us $165 to get the repairman to our house and he informed us that the repair would cost over $500. I told him no that we would wait til it broke again. He then put the "fear" in us by telling us that it may happen when we really needed our stovetop. Now the same thing happened with our dishwasher. We did not want to call a repair person as we thought it would be better to replace it. Just for the heck of it, we turned off the power to our dishwasher and left it off for a few hours. Guess What Happened? Yes, it started working perfectly and has been for a few weeks. Beware it seems as though this is money making scheme... just try to turn off the power for a few hours, it could save you money.
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qualityappliance on 2009-09-14:
You may have electrical problems in your house or from your electric company causing voltage flucuations. That is the main reason for the onboard computers to go a little stupid but not damaged enough that a simple reset will correct the problem.

Good luck.
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Not Worth The Money
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INDIANA -- Bought all 4 Kitchen Aid appliances in late 2006 for $5000. All have broken except the fridge. In 2 years, I have spent over $800 in repair costs. Even though there was a known problem with the range gas valve, they would not cover it. Also, I had a 2-5 year parts warranty, well, guess what, it doesn't cover the parts I needed. They even refused to cover a $10 part, even after all three appliances had broken! Horrible company, agents were soooo rude.

Will NEVER buy another Kitchen Aid appliance. Not even an ice cream scooper!
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qualityappliance on 2009-03-12:
What is the known problem with the range gas valve? I haven't heard of it. The Kitchenaid component warranty is quite good, but you are correct it generally will not cover a $10 part.

What were the problems with the appliances?
Signmeup54 on 2009-12-19:
I also bought a slew of Kitchenaid products, never again. Frig - switch on compressor died and repairman said the replacement would do the same in four years but that was the one Kitchenaid would replace under warranty. Microwave - Magnatron tube failed in the 5th year. Wine cooler - thermostat died in year 5, $110.00 for new one. It uses the same stat as Uline under counter fridge that cost $23.00. Now the dryer is failing, first a thermal fuse blew and now it won't shut off in sensor dry. Waiting on the dishwasher, range and washer to go.
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Posted by on
ROME, GEORGIA -- In December 2007 we bought 14,000.00 dollars worth of Kitchen Aid appliances. In a remodel of our kitchen. Since that time the ice maker has gone out twice and is out at this time. The dishwasher has gone out twice and is not working at this time. Our stove has been worked on twice for the door locking mech. The motor in the exhaust fan has been replaced. We purchased the warranty from Kitchen Aid instead of where we bought the appliances. What a mistake. We will never by Kitchen Aid products again, nor will we ever buy the extended warranty from this company.

I would advise any one thinking of buying these products to contact me. These appliances were the top of the line Kitchenaid appliances.
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Anonymous on 2009-01-11:
my only advice would be to demand that the extended warranty company not send A&E service out to make repairs...they are the worst and will only cause you more grief
Slimjim on 2009-01-11:
What is wrong with the warranty service? You didn't specify.
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Kitchenaid Dishwasher Leaks
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BRUNSWICK, OHIO -- Bought a $600 all stainless steel Kitchenaid dishwasher from Lowes. This top-of-the-line unit developed a door seal leak after 3 years; not covered under warranty. We only run it once a week! It's useless without a costly repair.

I'm done with Kitchenaid.
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KCRovert on 2009-01-06:
Interesting. According to Lowes.Com, they offer 16 Stainless built-in KithenAid dishwashers, the cheapest being $798 and the most expensive being $1,631. How did you manage to get a "top-of-the-line" unit for only $600 when they sell for over $1,600?? Maybe it was sold "as-is" and had been returned due to damage? What model did you purchase? I have a mid-level stainless KitchenAid dishwasher, about 3 years old, and am very pleased with it...and we use is several times a week without issue.
Slimjim on 2009-01-06:
KC, perhaps you looking at the stainless finished units? K/A last I checked all had stainless tubs and were starting around $500. I wish my Bosch only had this problem. $900 unit lost its whole control board after 3 years. $450 service call.
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Problems with Kitchenaid appliances
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PASADENA, MARYLAND -- We have a Kitchenaid refrigerator, dishwasher, and oven. All have had major problems and they are not even 5 years old. The oven has had electrical switches (located underneath the temperature control knobs for the burners) go out and both times actually started a small fire when the insulation was burning. Although the warranty says "electrical elements" are covered for parts within 5 years, Kitchenaid doesn't consider these electrical switches as electrical elements. I guess they only consider the heating elements as covered. The dishwasher has a cable that prevents the door from slamming open when you open it. That cable broke and could have caused serious injury to our one year old as he was crawling around. A whack on the head from that dishwasher door could have been disastrous. Of ocurse, that part wasn't covered either by the warranty. The refrigerator ice door was having problems. There was some defect in the door allowing some of the heat from the room to get into the ice maker causing a big glob of ice to form in the ice maker. The repairman (and Kitchenaid agree) that the ice maker could not be replaced. The whole door would have to be replaced. After complaining to Kitchenaid, they agreed to send us a new door. I then found out that LOTS of people are having problems with their ice maker. These are considered to be high end appliances? Kitchenaid has made some really bad cost saving decisions in their designs and, if I were you, I'd stay away from them in your future appliance purchases.
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Jammer0108 on 2009-01-29:
After reading the 12/29/2008 posting by "mcsticka" of Pasadena, MD, I came to the conclusion that there must be quite a few out there with the same problems as ours.

I bought a whole suite of matching Kitchenaid appliances back in 2004, and by now I've had the failures described below:
1. dishwasher: broken door cable (same as Mcsticka's), malfunctioning switch panel

refrigerator: broken ice dispensor door (same as Mcsticka's)
3. oven: malfunctioning switch panel (same as Mcsticka's)
4. washer: overflowing tub, as it is doing now and I have to clean up the floor; stopping in middle of a cycle for no reason

The only units not broken (knock on wood) are the trash compactor and the clothes dryer.

Lucky enough I bought extended warranty for the whole suite, so I've not had to pay for the major repairs. But what if I did not?

I've had Whirlpool and GE, both of which are lesser brands than Kitchenaid, but I've not had this kind of brand-wide failure. I will not recommend Kitchenaid to my friends in the future.
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2 Year Old Dishwasher Breaks - Part On National Backorder For 6 Weeks!!
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SPRING, TEXAS -- Architect Series Dishwasher, top of the line, stopped working 2 year into use.

The wiring harness is

1) not covered by warranty
2) is nationally back ordered for at least 6 weeks.
3) calls to Kitchen Aid customer service are met with being put on hold until disconnected. I spoke with 5 people in 20 minutes and was disconnected from 3 of them when they put me on hold or transferred me.

there is no resolution for a family of 5 with kids at home for the summer, 4th of July plans.

The idea of a 6 national backorder on a vital part is ridiculous. The control panel attaches to the wiring harness. The service person cannot even fully diagnose the problem without the new wiring harness.
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Anonymous on 2008-06-26:
Parts are sometimes backordered.Vendors are slow in getting parts to the manufacturers(in my experience).

"there is no resolution for a family of 5 with kids at home for the summer, 4th of July plans."

Paper plates!
qualityappliance on 2008-06-26:
What happened to the wiring harness? Until the Maytag recall, I had never had the need to replace a wiring harness. I am guessing it may be a misdiagnosis most probably by Sears/A&E.
SilverWngs71 on 2008-06-28:
"there is no resolution for a family of 5 with kids at home for the summer, 4th of July plans. "

If I had 5 kids home from school I would make sure they learned a life lesson and learned how to wash dishes.

My kids are 13 and 10 and they both wash dishes by hand, we have a perfectly working Dishwasher; however due to energy costs we wash by hand when we can.
grandma005 on 2008-06-29:
Cheap skate. The wash cycle of the dishwasher uses little electricity. It is the drying cycle that cost a lot of money to use. Turn off the dryer after dishes are washed. Let them air dry or then dry with a towel. Be fugal not cheap. Time is important. You could spend that time talking or doing things with your kids. Do you know that hand washing uses more water than a dishwasher? Dishwashers sterilizes dishes hand washing does not. Whenever my dishwasher was broke we always got sick. And yes we did use hot water to hand wash dishes. It is you just cannot wash dishes in as hot of water as a dishwasher can.
jktshff1 on 2008-06-29: use is energy use.
Good for you Silver, let the kids earn their keep.
All of us boys had chores around the house. Nothing wrong with spending time with your kids while working round the house and teaching them good work ethics.
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