Kitchenaid Built In Refrigerator- Does House Have To Burn Down To Get Their Attention?
701 MAIN ST, ST JOSEPH,, MICHIGAN -- We have had nothing but ongoing problems with our Side By Side Built in Refrigerator Model KSSO48FMS. Because we have had so many problems with the refrigerator shutting down and automatically turning on defrost mode and ruining everything in our refrigerator 7 times at least, we chose to continue our extended warranty program. Because the icemaker made such a mess every time, we chose to turn it off, so it’s rarely been used. Every time we would call for service, a different part would be replaced, never solving the problem.
Of major items, two different types of fans have been replaced, the control board, as of now, we have been without a refrigerator for 2 months. Our last horror with this refrigerator was when it defrosted this time we were out of town and the defrost mode set to 70 degrees automatically, (again) but became much hotter. It melted, buckled the freezer door, and melted the back of the freezer and everything shifted down, so when the unit was turned back on after replacing the control board, it never started cooling because the fan burnt out again, because the casing unit melted down on it, took 1 week for them to come back out again and decide they could replace everything in the back of the freezer, plus, the freezer door and it would work just fine. REALLY? We were told there will be 7 boxes coming to our house, until they all come in, we won't be back. It’s been 2 months now; we're still waiting on 3 more boxes.
Honestly, when is enough, enough! I am just simply spent, and in dire need of a refrigerator that works. I understand that I am fully out of my warranty with Kitchen Aid, but we purchased the extended service policy that was recommended by Kitchen Aid, because of the ongoing problems I’ve had since I purchased this product, I hold the manufacturer Kitchen Aid Responsible. Does my house have to burn down for this matter to be rectified?