KitchenAid Refrigerators - Page 2

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1.0 out of 5, based on 7 ratings and
20 reviews & complaints.
Company Profile
Customer Satisfaction Center
P.O. Box 218
St. Joseph, MI 49085
1-800-422-1230 (ph)
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Kitchenaid Built In Refrigerator- Does House Have To Burn Down To Get Their Attention?
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701 MAIN ST, ST JOSEPH,, MICHIGAN -- We have had nothing but ongoing problems with our Side By Side Built in Refrigerator Model KSSO48FMS. Because we have had so many problems with the refrigerator shutting down and automatically turning on defrost mode and ruining everything in our refrigerator 7 times at least, we chose to continue our extended warranty program. Because the icemaker made such a mess every time, we chose to turn it off, so it's rarely been used. Every time we would call for service, a different part would be replaced, never solving the problem.

Of major items, two different types of fans have been replaced, the control board, as of now, we have been without a refrigerator for 2 months. Our last horror with this refrigerator was when it defrosted this time we were out of town and the defrost mode set to 70 degrees automatically, (again) but became much hotter.

It melted, buckled the freezer door, and melted the back of the freezer and everything shifted down, so when the unit was turned back on after replacing the control board, it never started cooling because the fan burnt out again, because the casing unit melted down on it, took 1 week for them to come back out again and decide they could replace everything in the back of the freezer, plus, the freezer door and it would work just fine. REALLY? We were told there will be 7 boxes coming to our house, until they all come in, we won't be back. It's been 2 months now; we're still waiting on 3 more boxes.

Honestly, when is enough, enough! I am just simply spent, and in dire need of a refrigerator that works. I understand that I am fully out of my warranty with KitchenAid, but we purchased the extended service policy that was recommended by KitchenAid, because of the ongoing problems I've had since I purchased this product, I hold the manufacturer KitchenAid Responsible. Does my house have to burn down for this matter to be rectified?

KitchenAid no longer produces a quality product
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We purchased a house that had all new KitchenAid appliances (their top of the line products). The appliances have been a nightmare. The repair guy is here so often he knows my pets' names. Remember when you could expect an appliance to last 15+ years? The repairman says that it seems most of the newer KitchenAid he sees are replaced in about three years. I find that unacceptable both from a value perspective and in terms of environmental pollution.

The regular size dishwasher does an acceptable job of cleaning the dishes as long as things like grits and oatmeal are thoroughly rinsed off first. Otherwise it leaves fine particulate on everything in the top shelf. It makes an awful grinding noise intermittently that sounds like a bad gear. The drawer dishwasher doesn't do a good job of cleaning the dishes. The seals on the drawer went bad in less than a year. The repairman said that the drawer dishwasher has to be run at least once a week and even then the seals go bad really fast.

Both the convection wall oven and the combo micro/conv (built-in) have had their controls replaced and still have intermittent problems. The self-clean stained the interior of the oven and damaged the controls. When the repair guy replaced the controls he suggested that I not use the self-clean again unless I really wanted him to have to replace the controls again. The refrigerator is noisy and the ice maker is a mystery. Sometimes it actually does what it is supposed to, sometimes it will take days to make more than a half glass of ice. The seals are already going bad.

It's irritating enough that the appliances are so problematic. What makes it worse is the parts unavailability. Once he came back within a week with the parts to repair. Usually takes 2-6 weeks. We stretched to buy this house. Now we're having to really scrimp so that we can replace all of the kitchen appliances. You can be sure that we won't be replacing them with KitchenAid or any other Whirlpool product (KitchenAid is a wholly owned subsidiary of Whirlpool).

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I have read a number of reviews on Kitchenaid and have to agree with the fact their products do not stand the test of time. I bought a house in 2002 with all Kitchenaid built insurance The products, refrigerator, oven, stove top, exhaust and dishwasher all were new. Almost immediately, the refrigerator stopped dispensing water or ice. The problem was a faulty electrical cord which after a few calls did send out a new freezer door. After that the ice maker worked but the indoor dispenser would not dispense ice and there was a tremendous build-up of ice in the freezer. The fault was that the flapper that keeps the warm air out of the freezer compartment would not close.

I called and a technician came out diagnosed the problem and had miraculously an aftermarket repair kit. Cost $450. A year later plus two days, the same fault happened. I again called the technician and he diagnosed the same problem in the door. Installed another aftermarket repair kit and unfortunately told me the warranty was for one year. Since it was two days over, I had to pay. The ice dispenser in the door has failed again. I now have a dish towel keeping the air out.


Refrigerator Freezer under extended warranty being repaired by A&E Factory Service
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HOLMDEL, NEW JERSEY -- My problem with A&E began on Jan. 8, 2008 when I called them to fix my ice maker which was not making any, and the whole system had to be looked at as the temperatures were not distributing evenly. The technician said we needed to add a line heater along with a valve. Waited for parts, he came, changed the parts, less than 1 week later the whole refrigerator just dies. I call them directly set up appointment and was told that the evaporator fan failed, have to order the parts. Waited another 3 days.

Wouldn't logical sense tell you that the part should have been expressed to us? Waited 3 days for the part which arrived on a Friday afternoon. Called them to set up appointment for the same day which was a fantasy on my part. Waited until Monday. Different repair man shows up, opens box only to find out 10 minutes later that it's the wrong part. He said he'd order the part, and for me to set up an appointment for them to come back and install it. Here it is Feb. 2nd. And still no part. We called them yesterday to find out what's going on and were told the repairman never ordered the part. Mind you, I called them this past Monday and was told it was ordered.

My husband and myself are so disgusted with A&E also with KitchenAid who sent A&E to us in the first place. We have an extended warranty and I guess A&E feels it can do whatever they want with our warranty. It is just blatant disregard for the service they should be providing.

We also have a KitchenAid double wall oven which constantly has to be worked on, along with the refrigerator. I have a BOSCH dishwasher 13 years now that has never had to be repaired. I have a Hotpoint, 20 year old refrigerator (thank God)! That has never had to be repaired either. Never again will we purchase a KitchenAid product.

Kitchen Aid Refrigerator
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NEW YORK -- Bought two (2) Kitchen Aid refrigerators top of the line stainless steel 6 years ago from PC Richards. Last year one after the other started to break down first was the relay switch (3-1 switch) then the compressor. I'm really disappointed with the performance and low quality of this Brand. Appliances are made to last 3-4 years. Poor quality for something that the consumer pays top dollar. Shame on you Kitchen Aid.

Ice maker in kitchen side by side refrigerator freezer
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I purchased a KitchenAid side by side refrigerator freezer. Shortly after, I had to call KitchenAid, the ice maker didn't work. They replaced the flap and said all is good. A week later, it was leaking and ruined the wood in front of the refrigerator because the flap was still leaking. I called them back, they said it wasn't covered under warranty and it was going to be over $200 and the tech told me I needed to better maintain the ice maker. So I made sure that I used it every day, but that didn't help.

The ice continues to freeze up and makes it where the ice never comes through the door. You can reach in the freezer to get ice, but you have to use an ice pick to break apart the ice. This is so irritating and KitchenAid should stand behind their products. I'm beyond disappointed in their customer service and the appliances. If anyone can help, please let me know. Thanks!

Kitchen Aid is a Total Failure
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Every KitchenAid appliance we bought for our remodel has failed multiple times. Also, the famous KitchenAid mixer is now a piece of junk and no longer deserves its long reputation of reliability. My advice avoid KitchenAid and Whirlpool at all costs. Consider LG, that is what we are doing.

Kitchen Aid side by side refrigerator/freezer
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As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I purchased a brand new stainless steel KitchenAid side by side refrigerator freezer back in 1999. Since that time, we have had to have approx. 7-8 service calls on it for the same problem, ice forming on the bottom inside of the freezer. Today the ice had caused the freezer door to open slightly.

With each service call, we have talked to customer service reps. Who each time tell us different stories such as they don't have all of our information about each call on their computers and some say they do, not sure whom to believe. We have been put on hold several times within one phone conversation and sometimes for over an hour each time. Sometimes when repair people come out they have to order parts and then that requires a second visit, we have had to throw out 1000's of dollars of food because of this problem.

On 2 occasions, we have even had a bad taste from the ice machine because of something occurring. I am at wits end about this problem and a supervisor today said they do not replace refrigerators because this is 5 years old. This has been a continuing problem from almost right after we bought it, doesn't this make it a lemon. I am very frustrated with KitchenAid customer service and their product quality.

We had a similar problem with our double oven that we purchased at the same time when we bought our new house. It took numerous visits and numerous hours on the phone before they decided to replace our oven. Since that was replaced, we haven't had any more problems with it. Can you help me with this problem? They are sending another repair person out tomorrow 2/17/05. They say since different repair companies come out which they authorize, they don't keep records of the problems.

My email address is ** and my phone number is **. Thanks again for your help in advance. I'm not sure where else to go with this problem. As a resolution, I would like the following: 1) I want a new refrigerator and a new contract. 2) Please contact me if you need more details regarding this incident.

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BENTON HARBOR, MICHIGAN -- There is a wire broken in the door. My appliance repair service informs me that KitchenAid does not offer a repair kit for this, one must replace the door, cost $700. I find this unacceptable.

Block of ICE
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I spent $6,000 on a built in refrigerator only to have the icemaker keep freezing into blocks of ice. What did they advise? Take it out every two weeks to clean it out. WOW - seriously for $6,000?? Buyer beware!!

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