KitchenAid Refrigerators - Page 2

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Kitchenaid Built In Refrigerator- Does House Have To Burn Down To Get Their Attention?
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701 MAIN ST, ST JOSEPH,, MICHIGAN -- We have had nothing but ongoing problems with our Side By Side Built in Refrigerator Model KSSO48FMS. Because we have had so many problems with the refrigerator shutting down and automatically turning on defrost mode and ruining everything in our refrigerator 7 times at least, we chose to continue our extended warranty program. Because the icemaker made such a mess every time, we chose to turn it off, so it’s rarely been used. Every time we would call for service, a different part would be replaced, never solving the problem.
Of major items, two different types of fans have been replaced, the control board, as of now, we have been without a refrigerator for 2 months. Our last horror with this refrigerator was when it defrosted this time we were out of town and the defrost mode set to 70 degrees automatically, (again) but became much hotter. It melted, buckled the freezer door, and melted the back of the freezer and everything shifted down, so when the unit was turned back on after replacing the control board, it never started cooling because the fan burnt out again, because the casing unit melted down on it, took 1 week for them to come back out again and decide they could replace everything in the back of the freezer, plus, the freezer door and it would work just fine. REALLY? We were told there will be 7 boxes coming to our house, until they all come in, we won't be back. It’s been 2 months now; we're still waiting on 3 more boxes.

Honestly, when is enough, enough! I am just simply spent, and in dire need of a refrigerator that works. I understand that I am fully out of my warranty with Kitchen Aid, but we purchased the extended service policy that was recommended by Kitchen Aid, because of the ongoing problems I’ve had since I purchased this product, I hold the manufacturer Kitchen Aid Responsible. Does my house have to burn down for this matter to be rectified?
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Venice09 on 07/20/2011:
So, they got your money for the extended warranty but you're still without a refrigerator.

If you don't have the extended warranty in writing, get a copy and read it carefully. Look for a lemon law clause and see if your refrigerator qualifies. It certainly sounds like it does. You may even qualify for compensation for all the spoiled food. Don't rely on them to offer this information because they won't. You must seek it out yourself.

I think you've been too easy on them. You need to be more assertive and aggressive, or they will string you along until the extended warranty expires. Call them everyday if necessary and don't stop until you get what you paid for.

Even if it's not your nature to be demanding, this is the only way to deal with these appliance companies. If you don't go after them full force, there could very well be a fire. Don't wait any longer. Start calling!
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Refrigerator Freezer under extended warranty being repaired by A&E Factory Service
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HOLMDEL, NEW JERSEY -- My problem with A&E began on Jan. 8, 2008 when I called them to fix my ice maker which was not making any, and the whole system had to be looked at as the temperatures were not distributing evenly. The technician said we needed to add a line heater along with a valve. Waited for parts, he came,changed the parts, less than 1 week later the whole refrigerator just dies. I call them directly set up appointment and was told that the evaporator fan failed, have to order the parts. Waited another 3 days.

Wouldn't logical sense tell you that the part should have been expressed to us? Waited 3 days for the part which arrived on a Friday afternoon. Called them to set up appointment for the same day which was a fantasy on my part. Waited until Monday. Different repair man shows up, opens box only to find out 10 minutes later that it's the wrong part. He said he'd order the part, and for me to set up an appointment for them to come back and install it. Here it is Feb. 2nd. and still no part. We called them yesterday to find out what's going on and were told the repairman never ordered the part. Mind you, I called them this past Monday and was told it was ordered.

My husband and myself are so disgusted with A&E also with KitchenAid who sent A&E to us in the first place. We have an extended warranty and I guess A&E feels it can do whatever they want with our warranty. It is just blatant disregard for the service they should be providing.

We also have a KitchenAid double wall oven which constantly has to be worked on, along with the refrigerator. I have a BOSCH dishwasher 13 years now that has never had to be repaired. I have a Hotpoint, 20 year old refrigerator (thank God)! that has never had to be repaired either. Never again will we purchase a KitchenAid product.
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karveurname on 03/27/2008:
I work at A&E call center. We're a great company in ***Some*** states. A lot of technicians get away with laziness due to a national shortage of technicians! Horrible I know. Fyi hotpoints, Bosch, KitchenAid, and yes even most Kenmore products are all made by The "great" Whirlpool! All of which we service! btw We service all major manufacture appliances.
Another hint: Whirlpool used to own half of A&E... we'll never stop being their authorized service provider, sick right?

I'm truly sorry you had a bad experience. bottom line we need better technicians in certain states. Not everyone who works for us is rude. Not every customer hates our service.
ROOST on 12/13/2008:
wishstar on 01/07/2009:
A & E is the worst of the worst. They serviced my Kitchenaid refrigerator a couple of times (another issue - will never buy Kitchenaid again) and their prices are outlandish. I will now check with any store I buy from to see who they use for service contracts, since most businesses are using the same large service companies, and if it's A & E, I will not buy from that store.
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Kitchen Aid Refrigerator
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NEW YORK -- Bought two (2) Kitchen Aid refrigerators top of the line stainless steel 6 years ago from PC Richards. last year one after the other started to break down first was the relay switch (3-1 switch) then the compressor. I'm really disappointed with the performance and low quality of this Brand, . Appliances are made to last 3-4 years. poor quality for something that the consumer pays top dollar. Shame on you Kitchen Aid.
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Venice09 on 11/19/2011:
Top of the line does not mean better quality. Consumers are finally starting to figure that out.
Anonymous on 11/19/2011:
Appliances are NOT made like they used to be. My mom bought all new appliances when I was in elementary school when she had our kitchen remodeled. Every single one of them was still running when she sold the house almost 17 years later. Only one service call on the oven and it was repaired right the first time.
Venice09 on 11/20/2011:
That's a good point. It's not just the shoddy merchandise that's a problem now. It's the terrible customer service and incompetent service people who probably have the bare minimum of training. Consumers are feeling the effect of a combination of things.
At Your Service on 11/20/2011:
It is extremely important to give the refrigerator enough space -- both sides and back -- for breathing room. Many people falsely assume they can place a frig into any given space and expect it to work non-stop; not so. The compressors have become smaller over the years and the appliance even bigger, meaning the compressors now work overtime. Most fridges are now made to last approximately a decade but without proper airflow around the cabinet you, in essence, suffocate the appliance over a shorter degree of time. Many retailers offer warranty programs which protect the purchase for as long as ten years. If you're not sure if you purchased such a guarantee with the fridge(s), check with the retailer; they may be able to help. Overall, I like a lot of the Kitchenaid products.
trmn8r on 11/20/2011:
That's an interesting point, AYS. My fridge sits back between cabinets that were designed to be around it specifically - with the minimum clearances recommended by the manufacturer.

I have occasionally stacked papers and stuff in the air gap on top, which was not smart. Recently I discovered I was lax in keeping the coils underneath clean of lint as well.

We don't know if any of this was an issue for the OP, but it is something to keep in mind as an owner.
At Your Service on 11/20/2011:
Absolutely. It's why I pointed it out. Compressors are the number one issue for fridges and too many people don't realize the importance of giving the unit this extra space.

You bring up a good point of cleaning out the compressor area too. I usually recommend doing it annually. I do mine in the spring along with the replacement of the water filter.
trmn8r on 11/20/2011:
Yes, annually is what they recommend. Dear old mom used to do that, and I should have taken a page from her playbook. I'm smart enough to know how important preventative maintenance is, but I don't always do it ):
Venice09 on 11/20/2011:
"The compressors have become smaller over the years and the appliance even bigger, meaning the compressors now work overtime."

Am I the only one who sees a problem with that?

Most homes I've seen have a designated area for the refrigerator, usually surrounded by cabinets and a wall. Are people supposed to move those things to accommodate today's refrigerators?

It's wrong to assume and insinuate that the OP mishandled the refrigerators.
At Your Service on 11/20/2011:
I know what you mean trmn8r. A lot of people don't. What's the saying? An ounce of prevention...
Venice09 on 11/21/2011:
Please stand by while I renovate my kitchen to accommodate a refrigerator with a compressor that's too small. I'll just knock down a wall and move some cabinets around. Just give me a moment.
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Ice maker in kitchen side by side refrigerator freezer
Posted by on
I purchased a Kitchen Aid side by side refrigerator freezer. Shortly after, I had to call Kitchen Aid, the ice maker didn't work. They replaced the flap and said all is good. A week later, it was leaking and ruined the wood in front of the refrigerator because the flap was still leaking. I called them back, they said it wasn't coverd under warranty and it was going to be over $200 and the tech told me I needed to better maintain the ice maker. So I made sure that I used it everyday, but that didn't help. They ice continues to freeze up and makes it where the ice never comes through the door. You can reach in the freezer to get ice, but you have to use an ice pick to break apart the ice. This is so irritating and Kitchen Aid should stand behind their products. I'm beyond disappointed in their customer service and the appliances.

If anyone can help, please let me know.

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Venice09 on 06/27/2011:
I suggest reading the warranty yourself to see exactly what is covered. Don't just take their word for it. You may have to fight them on this, but it could be worth it in the end.

Ice makers seem to be more trouble than they're worth. I make ice the old-fashioned way. It works every time!
Sparticus on 06/27/2011:
We had problems with our GE Profile fridge icemaker within the first 8 months. It locked up and actually fell out of our freezer when we tried to get ice. It made a strange sound then the door burst open and the ice maker fell out and broke on the ground.

Thankfully it was within the 1 year warranty. They sent someone out to replace/repair it. No problems since. It has been a few years. Sometimes ice can get spillover and start a chain reaction that locks the entire unit up... I've had to chisel some rogue ice out of mine once or twice to get it working again.

In your case it sounds like a shoddy product that never worked well. I can't believe they won't cover it. Agree with Venice, check your warranty documentation. Don't take their word for it.
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KitchenAid no longer produces a quality product
Posted by on
We purchased a house that had all new KitchenAid appliances (their top of the line products). The appliances have been a nightmare. The repair guy is here so often he knows my pets names. Remember when you could expect an appliance to last 15+ years? The repairman says that it seems most of the newer KitchenAid he sees are replaced in about three years. I find that unacceptable both from a value perspective and in terms of environmental pollution.

The regular size dishwasher does an acceptable job of cleaning the dishes as long as things like grits and oatmeal are thoroughly rinsed off first. Otherwise it leaves fine particulate on everything in the top shelf. It makes an awful grinding noise intermittently that sounds like a bad gear. The drawer dishwasher doesn't do a good job of cleaning the dishes. The seals on the drawer went bad in less than a year. The repairman said that the drawer dishwasher has to be run at least once a week and even then the seals go bad really fast.

Both the convection wall oven and the combo micro/conv (built-in) have had their controls replaced and still have intermittent problems. The self-clean stained the interior of the oven and damaged the controls. When the repair guy replaced the controls he suggested that I not use the self-clean again unless I really wanted him to have to replace the controls again.

The refrigerator is noisy and the ice maker is a mystery. Sometimes it actually does what it is supposed to, sometimes it will take days to make more than a half glass of ice. The seals are already going bad.

It's irritating enough that the appliances are so problematic. What makes it worse is the parts unavailability. Once he came back within a week with the parts to repair. Usually takes 2-6 weeks.

We stretched to buy this house. Now we're having to really scrimp so that we can replace all of the kitchen appliances. You can be sure that we won't be replacing them with KitchenAid or any other Whirlpool product (KitchenAid is a wholly owned subsidiary of Whirlpool).
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BEJ on 02/24/2010:
My husband and I have had Sears/Kenmore appliances since we purchased our first home. The ages of our appliances are 10-17 years. Afraid to purchase new ones when it comes time--quality not as good these days. Give Sears/Kenmore a try--when have not been disappointed yet.
Venice09 on 02/24/2010:
Same here, BEJ. I've had my best luck with Sears/Kenmore. And despite all the complaints about Sears service, I have never had a problem with a service call, delivery or rebate.
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Posted by on
I have read a number of reviews on Kitcheaid and have to agree with the fact their products do not stand the test of time. I bought a house in 2002 with all Kitchaid built insurance The products, refrigerator, oven, stove top, exhaust and dishwasher all were new. Almost immediately, the refrigerator stopped dispensing water or ice. The problem was a faulty electrical cord which after a few calls did send out a new freezer door. After that the ice maker worked but the indoor dispenser would not dispense ice and there was a tremendous build up of ice in the freezer. The fault was that the flapper that keeps the warm air out of the freezer compartment would not close. I called and a technician came out diagnosed the problem and had miraculoualy a after market repair kit. Cost $450. A year later plus two days, the same fault happened. I again called the technician and he diagonosed the same prolem in the door. Installed another after market repair kit and unfortunately told me the warranty was for one year. Since it was two days over, I had to pay. The ice dispenser in the door has failed again. I now have a dish towel keeping the air out. DON'T PAY FOR HIGH END KITCHAID PRODUCTS - HAVE REPLACED THE DISHWASHER AND GLASS DOOR TO THE OVEN. NOT WORTH THE PRICE AND ALTHOUGH I INITIALLY HAD A GREAT EXPERIENCE WHEN THEY REPLACED THE DOOR TO THE REFRIGERATOR WITH AN UNANNOUCED RECALL. THEY DO NOT STAND BY THEIR PRODUCTS. I HAVE A KENMORE THAT I BOUGHT IN 1978 THAT STILL WORKS AND PRODUCES ICE.
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Kitchen Aid side by side refrigerator/freezer
Posted by on
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I purchased a brand new stainless steel kitchen aid side by side refrigerator freezer back in 1999. Since that time, we have had to have approx. 7-8 service calls on it for the same problem, ice forming on the bottom inside of the freezer. Today the ice had caused the freezer door to open slightly.

With each service call, we have talked to customer service reps. who each time tell us different stories such as they don't have all of our information about each call on their computers and some say they do, not sure whom to believe. We have been put on hold several times within one phone conversation and sometimes for over an hour each time.

Sometimes when repair people come out they have to order parts and then that requires a second visit, we have had to throw out 1000's of dollars of food because of this problem.

On 2 occasions, we have even had a bad taste from the ice machine because of something occurring.

I am at wits end about this problem and a supervisor today said they do not replace refrigerators because this is 5 years old. This has been a continuing problem from almost right after we bought it, doesn't this make it a lemon.

I am very frustrated with Kitchen Aid customer service and their product quality.

We had a similar problem with our double oven that we purchased at the same time when we bought our new house. It took numerous visits
and numerouse hours on the phone before they decided to replace our oven. Since that was replaced, we haven't had anymore problems with it.

Can you help me with this problem. They are sending another repair person out tomorrow 2/17/05.

They say since different repair companies come out which they authorize, they don't keep records of the problems.

My email address is and my phone number is 530-295-4907.

Thanks again for your help in advance. I'm not sure where else to go with this problem.

As a resolution, I would like the following:

I want a new refrigerator and a new contract.

Please contact me if you need more details regarding this incident.
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TXRoadTrip on 02/24/2005:
I always check Consumer Reports before buying anything.
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Posted by on
BENTON HARBOR, MICHIGAN -- There is a wire broken in the door. My appliance repair service informs me that Kitchen Aid does not offer a repair kit for this, one must replace the door, cost $700.

I find this unacceptable.
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trmn8r on 07/07/2011:
What symptoms does the broken wire cause? What doesn't work?
Venice09 on 07/07/2011:
There are wires in the door? How do you know one is broken?
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Kitchen Aid is a Total Failure
Posted by on
Every Kitchen aid appliance we bought for our remodel has failed multiple times. Also, the famous Kitchen Aid mixer is now a piece of junk and no longer deserves it's long reputation of reliability.

My advice avoid Kitchen Aid and Whirlpool at all costs. Consider LG, that is what we are doing.

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Anonymous on 01/16/2010:
If you're considering LG.....look at the review just 2 above this one.
clutzycook on 01/16/2010:
I love my KitchenAid mixer. I've never had a problem with it.
ndrulez on 01/16/2010:
My KA mixer is 4 years old and I make oversized batches of pizza dough in it all the time. It should blow up, but doesn't. While your on the computer , do some research. Leaving Kitchen Aid and going to LG is considered hilarious around here!
PepperElf on 01/16/2010:
O man yeah. I was at a friend's house today and we mentioned mixers. I asked her if she remembered the one my mom used to make cookies with (back in the 70s); she said yes... That same mixer is the one I have in my kitchen... yep, my kitchen aid is well over 30, possibly even 40 years old.

still works like a champ :)
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Block of ICE
Posted by on
I spent $6,000 on a built in refrigerator only to have the icemaker keep freezing into blocks of ice. What did they advise? Take it out every two weeks to clean it out. WOW - seriously for $6,000?? Buyer beware!!
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Venice09 on 08/10/2010:
If there is one thing I've learned from the reviews here, it's never to buy a built-in appliance or have a kitchen designed around appliances. If something goes wrong with the appliance, and it probably will, it can be impossible to replace it with something that fits into the design. At least you're just having problems with the ice maker. It could be a lot worse. That's an awful lot of money to spend on something that doesn't work properly. Did KitchenAid refuse to fix it?
Nohandle on 08/10/2010:
Venice, you are correct. I did a remodel, if you will, on my kitchen a number of years ago. No tearing down of walls just an update I guess it's called. You deal with the space that's there and do the best you can. It can get to be a horror story but sometimes you just have to settle with what's there because there are no other options. It fits or it doesn't fit.

Thank you hoedon for your advice on the KitchenAid refrigerator. Take it out every two weeks and clean it for $6000.00? I don't think so. Is there a chance if you show your backside, which it might take, they will bring a new unit that works?
Venice09 on 08/10/2010:
Nohandle, I have never had anything built-in to my kitchen, and it wasn't until I read a review here that I realized how risky it is. The OP spent a lot of money designing the kitchen around the appliances, but then the appliances failed and couldn't be replaced with ones that fit. Something like that would kill me. If it was an update and the appliances didn't fit perfectly, I wouldn't mind as much. But that OP spent a ton of money to have her dream kitchen and was stuck with a mess. It was a real eye-opener!
Nohandle on 08/10/2010:
Venice it happens. One does not have to design a kitchen around appliances. Buy an existing home and if there are built in appliances you deal with the space. About the only things I can think of are drop in ranges and dishwashers that are available in a standard size for a kitchen. Other than that you are on your own.
Helpful on 08/11/2010:
If you don't mind me asking, how old is your refrigerator? Are we speaking of a refrigerator that's many years old?
hoedon on 08/11/2010:
Thanks for the comments. My refrigerator is almost three years old. I have been dealing with this issue since the beginning. When it was under the initial 1 year manufacturing warranty, they sent out a technician with no success in fixing the problem. In retrospect I should have kept setting up service calls until the problem was totally fixed instead of waiting until I got frustrated with the maintenance and called to set up the appointment. Then I purchased the extended warranty knowing I hadn't had my issue resolved. I've had at least 5 service calls and nothing has worked. The reason I bought this brand and model is because I had it in 2003 when I remodeled my old kitchen. It was a perfect appliance. The new model changed from having the ice maker in the interior of the freezer to having the ice maker on the door. When I called KitchenAid I asked for a 2003 model in exchange for my 2007 model so it would work. They said they would send another service technician out to fix it. I said fine if you can guarantee results or give me a new model or the 2003 model I will agree to setting aside another block of time (8 am to 12 pm) to sit and wait for the repair person to show up. Mind you I have no vacation days left and they can never give you a time to arrive just a four hour block and I work 40 miles from my home. They do have Saturday appointments but those usually take several weeks to get, still you are wasting your Saturday waiting. You can request to be first but no guarantees. I'm frustrated to no end with this situation. All I want is the ice maker to work as it should.
Venice09 on 08/11/2010:
You certainly don't lack patience, hoedon. I would have assumed something like an ice maker could be fixed and fumed when all those attempts failed. I know it's too late now, but instead of buying the extended warranty, maybe you should have used the money to hire your own repair company. Since KitchenAid wasn't able to fix the problem during the original warranty period, there was little hope of them fixing it during the extended one. It's hard to believe how much time and money you've spent on something that still doesn't work. I can't think of any excuse of such incompetence.
hoedon on 08/12/2010:
So this morning a supervisor calls from KitchenAid to say that I have to have a senior technican come out and replace the unit or at least contact their technical support department in order for me to take the next step to getting this resolved. So I've scheduled the appointment for Saturday August 21 8 - 12 again. I will write to let you know you it all turns out. Thanks for your support!
Venice09 on 08/12/2010:
I hope it works out, hoedon. Good luck.
2cent-er on 08/22/2010:
curious what the tech found-I doubt the I/m was dripping as this would have been obvious to other techs..sounds like unit is short cycling or for some reason not proper air flow to I/m area-resulting in higher temps and cubes frz and thawing. if this is still unresolved turn I/m off and put a small ice cream container in bucket. if ice c. melts and refrz's this will tell tech where to look [ice c has to be below 10*]...stay on this-complain to retailer-they have clout.
Venice09 on 08/22/2010:
Good advice, 2cent-er. After three years, you would think one of the techs would have figured this out. I'd assume that a $6,000 refrigerator would work properly and fume when it couldn't be fixed. Wouldn't everyone?
hoedon on 08/23/2010:
Saturday morning the tech showed up as scheduled. Per Kitchenaid, I requested a senior tech and informed the service company that I needed them to contact tech support at Kitchenaid when the arrived at my house. When the tech arrived he knew nothing of the history and he wasn't senior. He was very nice and asked me for my previous service receipts. I showed him what I had. He said I've already had the senior tech out - the one who determined there is no fix for this issue. He also said that KitchenAid techs don't work on Saturday. Kitchenaid knew I had the tech coming out on Saturday but didn't mention they were closed. I'm back at square one waiting for Kitchenaid to make the next move. Which I hope will be a new fridge that works. I'll let you know when they call me back - I left a lengthy message.
Venice09 on 08/23/2010:
Thanks for the update, hoedon. It sounds like the service continues to be poor. I wouldn't get my hopes up about a replacement. I don't think they've made you suffer enough yet. But don't let them wear you down. Persistence is the key.
2cent-er on 09/10/2010:
Sooo, the temps in your frz are good [0*]. the problem is the cubes in the bucket melt down into a slab? top or bottom of bucket? if bottom and you use crushed ice cycle the flapper will sometimes not close all the way[even though it's on a delay].warm air will then cause your problem. does the drip tray on dispenser seem to have more water in it than you would think it should?..if top cubes are melting there is some interior heat source causing this. ie; lt sometimes stays on when door is closed,unit is short cycling [look on right hand side of that long back interior panel. where it bends at top there should be no gap to side wall, otherwise cold air will blow on the temp sensor-that's under the plastic cover next to panel-this will make it shut off too soon and warm air rises=cubes melt..this all assumes that I/M is OK-not over or double filling, etc..if your contract adm is using AE you'll probably end up fixing this yourself..
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