KitchenAid Microwaves

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Microwave disaster
Posted by on
I thought I was purchasing top of the line appliances when I built my home 4 years ago. Needless to say I made a very expensive mistake in purchasing these products. My Microwave has been in a state of disrepair 7-8 times already and out for the count as I speak. They come out to repair it and something else breaks. I called Whirlpool who owns KitchenAid and got a response of "we will document the call." I want to know why they don't stand behind their products and is there a lemon law. If not there should be on this unit Model KHHS179L. People, this is a dud and I doubt that they will ever to get it to work for one solid year without fail. I want it replaced and guess what "Fat Chance". The most you will get is lip service and for right now I will not longer recommend their products to anyone and will get these out of my home as soon as possible. The refrigerator is a whole other book but those of you who own there products all I can say is good luck and don't let your warranty run out before you are ready to replace them. I will never buy this brand ever again. I am so dissatisfied with the product and response at this point that I want everyone who is considering a purchase to go with another brand because this one is not worth the misery it will cause.
     
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At Your Service on 2011-09-22:
We had a review a few days ago from someone who absolutely loves their Kitchenaid appliances. I have to agree with them overall.

You suggest, "not letting your warranty run out." Does this mean yours is no longer under any form of warranty? There is absolutely any no lemon laws that I'm aware. However, many warranty programs include a "No Lemon Guarantee". This guarantee is in the case that a product is serviced a certain number of multiple times, within a certain period, the product can be offered for replacement. The important area to understand is that when you make a purchase, such as appliances, you accept the manufacturer's term of warranty. I wish they'd provide longer warranty coverage with the merchandise too, but then you'd just see the product increase in price. That is why I, at least, consider extended warranties on major purchases. Fortunately, a microwave is one of the least expensive of appliances within the kitchen and can generally be replaced the easiest. If you still wanted all of you appliances to match, I wouldn't hesitate replacing it with another Kitchenaid.
Venice09 on 2011-09-22:
"I wish they'd provide longer warranty coverage with the merchandise too, but then you'd just see the product increase in price."

That's an interesting thought.

Why not just build a longer lasting product that costs more in lieu of pushing extended warranties? It would probably be cheaper in the long run and certainly a lot more convenient for the consumer. There would be less service calls, less inconvenience and less aggravation.

If you think consumers won't be willing to pay more for longer lasting appliances, then why do you think they should pay more for extended warranties that end up creating additional problems?

Good review. Whirlpool is really taking a beating today.
Anonymous on 2011-09-22:
Venice> Spot on advice about making the quality of the product better, as opposed to increasing the warranty.
Churro on 2011-09-22:
It's the free market. If there was overwhelming demand for high quality appliances that lasted somebody would meet that need. Obviously there's not hence we got throw away appliances.

I got a feeling if they built washers with the same materials, same well trained/paid American workforce and eye to detail as they did 40 years ago it would not be affordable for most people and bottom line if given a choice the masses would choose cost over quality. Think Walmart/Target/Kmart.
Anonymous on 2011-09-22:
Very well put Churro (not charro)!
Venice09 on 2011-09-23:
But they're paying it anyway through extended warranties and/or replacement of appliances prematurely. They are spending more money in the end than if they just bought a better built product in the first place. Consumers have been demanding better appliances for years, and I am confident that they are willing to pay more for them instead of putting out money for extended warranties that end up being worthless.
Churro on 2011-09-23:
If so Venice09 the free market would meet that need.
Venice09 on 2011-09-23:
You would think.

Perhaps there is more money to be made selling extended warranties.
Anonymous on 2011-09-23:
Buy a good quality product and get your money's worth. Chances are, if a warranty is needed, then it wasn't that good of a product to begin with.
Venice09 on 2011-09-23:
But the problem with appliances is that there is nothing of good quality, regardless of the price. People buy top of the line thinking they are getting a better quality, longer lasting product, only to find out it's still junk. I've read countless reviews with the same complaint.
Churro on 2011-09-23:
Still Venice09 that's the free market. The consumer dictates what manufacturers build and sell. It's not the other way around. I'm in 100% agreement with you on the quality issues and extended warranties.
Venice09 on 2011-09-23:
I think it's reaching the breaking point. I've been following this for ten years, and the complaints have escalated at an alarming rate. People are fed up. I just don't know what they can do about it.
atrcatering on 2012-02-23:
Just purchased a kithenaid oven. Fighting with customer service for a new stove. The stove keeps on igniting every 30-45 seconds with a noise. I never heard of an oven doing such a thing. Had igniter replaced and was told this is how the over works from their tech department. I find this unacceptable. I did purchase the extended warranty, because now I know I am going to need.
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Frustration and Anger
Posted by on
2000 NORTH M-63, MICHIGAN -- We remodeled our home which was completed in Jan 2008. We purchased a front loading Whirlpool washer and dryer a month or so before moving into the remodeled house. Just after the one year anniversary of purchase arrived, (we probably had used the washer for eleven or twelve months), the washer's computer stopped working. After several calls to Whirlpool (no help whatsoever), finally a service company decided that nothing could be done with the computer and it had to be replaced. One had to be ordered and eventually it came and we had a bill of over $300.00. The attitude was "oh well!"

Recently, our daughter remodeled her kitchen. She purchased a Kitchenaid stove and microwave and a warranty, thank goodness. In the first year of use, she used the self-cleaning feature of the oven. It rendered the oven inoperable after that because of the intense heat the self cleaner uses. The technician fixed the oven advised that she NEVER use the self-cleaning process again. He had seen this problem over and over again. What does that say for the workmanship of this Kitchenaid product! More recently her Kitchenaid microwave stopped working. After much hassling with voicemail and 3-4 hour service windows, a technician arrived to "fix" her microwave. The very next day it stopped working. Again, voice mail, service windows of time, a technician comes out and says nothing can be done for the beautiful Kitchenaid microwave which her cabinets were built around during the remodel. Mind you this process has been going on for more than two months with no usable microwave in the house. She was now told that the warranty company (after getting an approval from somewhere) would send her a check for the price she paid for the microwave. The microwave has gone up in price since her purchase. There is no compensation for installation of the new microwave and there is no replacement value.

Consequently, we would like to warn any potential buyers of both Whirlpool and Kitchenaid products....BEWARE AND DON'T BUY. Buy some other product but do research first!
     
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Helpful on 2010-08-22:
As I've often said, every piece of merchandise purchased has the possibility of running into problems. Whirlpool, Kitchenaid, GE, Fridgidaire, LG, etc. Brand name makes actually no difference in this particular issue. One may like the simplicity of stating buying one brand name over another will solve many issues; truthfully, that just isn't the case. I have several family members who own Whirlpool Duet front loading washers/dryers. All absolutely love them. None of them have ever had a problem.

Kitchenaid is a pretty good manufacturer within their cooking appliances. They don't have any ongoing issues with their self cleaning feature. Suggesting one should just relent from using this feature, especially when the unit is within the first year, frankly leaves me puzzled. I wouldn't hesitate in using the self cleaning ability again. Some models allow options to be set along with this feature, make sure she is using it correctly. If it were to replicate the same outcome, the unit could be replaced just as her microwave. Thankfully, her extended warranty sounds like it offers her the time needed to confirm this issue.

Different retailers and extended warranty companies handle replacement of an appliance in a different fashion. This is why I've always recommended making warranty coverage part of one's shopping issues. Appliances, overall, have not just suddenly shot up in price. Unless your daughter received a really excellent sale on the unit, there shouldn't be much, if any difference in price for replacing it. Unfortunately, building any cabinetry around an appliance is a huge mistake. Common sense tells one that appliances are replace from time to time and, unless one is willing to make major changes every time an appliance is replaced, one would make allowances for this to happen.
Venice09 on 2010-08-22:
You brought up so many good and valid points in your review.

The planned obsolescence of the washer and the failure of computers are both well known issues.

A self-cleaning oven that can't take the heat of self cleaning is absurd. Who designs something like that? Someone who never has to use it, that's who.

Built in appliances are a risk. When something goes wrong (and something always does), it can get very expensive. And even then you may never be able to get an exact fit again.

Warranty service is a joke. The consumer never gets what they paid for and finds themselves victims of inconvenience and aggravation even though they planned ahead by purchasing a warranty.

Welcome to the world of today's appliances and warranties!
Nohandle on 2010-08-22:
I have a self cleaning built in oven, not the brands the OP mentioned, but I purchased was was available at the time to fit the space. Even with that there were some adjustments that had to be made. I didn't used the self cleaning part for a long time because I just don't put things in the oven that might bubble over or splatter. Finally I gave it a try and everything was fine. The second time failure codes and I've forgotten what all. My warranty that came with the oven had expired by then.

I paid for the service and the parts for repair. It happened again at a later date and the technician replaced everything there was to replace and told me it was a design defect but what he had done should fix the problem. I don't know if it did or not because I've not tried the feature since.
Beaware on 2010-09-21:
We wholly agree with the writer as we are facing the same problem and since being retired we got stuck with these appliances. The technicians are rude and indifferent and do not stay back to diagnose the problems or spend time to find out why the machine is malfunctioning.

I wish there was a way to get these comments to Kitchen and Whirlpool Management who earn fat salary doing nothing except to leave it to their call centers.

Kudos to you and best of luck
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Microwave Oven
Posted by on
In 5/05 I purchased an oven and microwave oven in the superba line. This is two ovens combined in one unit. 3 years after I purchased the light in the cavity went out. It cannot be replaced by anyone but a technician. It cost $180 to replace. The springs in the door broke, and currently the unit goes off and on erratically. Kitchen aide is willing to cover parts only and it's already cost another %80 to have the tech out to assess.

He tells me $100+ for the springs and the control panel may need replaced, that's $500+. U bet right away.

Kitchenaid service is non-existent and they will never see my business again, not for a part, and appliance, not a hello.
     
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i_am_canadian on 2010-01-28:
It was three years after the original purchase. Unless you bought some sort of extended warranty, KitchenAid is under no obligation to provide with free parts or labour.
Slimjim on 2010-01-28:
Like Canadian said, they made a concession for you and included parts they didn't have to. That and the fact getting a tech to fix it isn't a problem, saying service is non-existent makes no sense by your own account.
Sure, it still is an expensive call for a product 3 years old, so there is a valid complaint in that area.
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Microwave Lemon
Posted by on
I updated my kitchen with KitchenAid "designer series" stove, trash compactor and Microwave/Hood. The Microwave was a problem right out of the box. I owned a Sears Kenmore microwave all through the 80's without any problems. I think of microwaves as pretty much old, "tried and true" technology, what could go wrong? But the KitchenAid was plagued with electrical problems right out of the box. To make things worse, when we called for warranty repairs, we had to use one of two incompetent repair companies working for KitchenAid in the San Francisco Bay Area.

The "circuit board" was replaced three times, and, one repair person managed to "tear" the decorative air grill off the microwave, breaking it, and leaving a dent on the stove and kitchen floor.

After all this, and multiple visits, the electrical problems were never fixed and now it appears the magnetron has blown.

Now it is past warranty, and upon calling for service, we are informed we must pay for the same repair people to come out and do a "diagnosis" which is a non-refundable $100 off the bat. We also found the "service record" had been falsely reported by the repair people to show only two visits. This puts us in a very bad situation of having to shell out money for work never done correctly, and, forced to trust the same repair people who didn't fix the problem. The service people have basically told us this is our only option.

In a recent Consumer's Report, this product received low scores for reliability. I want to maintain the "style" of all the appliances I bought together but find it hard to consider even buying a new one. The product was was very expensive considering its quality and the quality of service provided.
     
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qualityappliance on 2009-07-20:
No doubt the incompotent service idiots were from Sears/A&E. If they gave you a receipt each time they were there you can prove that the service record has been under reported.

Call the Kitchenaid consumer experience team and explain the situation, they should be able to help. Whirlpool is normally very good about replacing appliances after Sears has screwed them up.

There should be other service people in your area, check the Whirlpool website for a serviceer in your area.

Good Luck.

ps: Send me a message with the correct model number and the complete serial number and I will let you know what the service record shows.
RossinSF on 2009-08-01:
Thanks for your comment. It was A&E Factory Service that I dealt with for the series of unsuccessful repairs and damage. Since posting, I have received a call from a Whirlpool representative to discuss the issue. I will update this forum on how that went once I am able to talk to them.
real consumer on 2009-09-13:
we had the same thing happen with our double oven. we had numerour companies to our house for the repair. After repairing the board 4 times at a cost of over $500, we finally got a hold of the CEO of the company and he agreed to replace the over. They then wanted to charge us the difference in cost that it had increased in the year we had it. Nothing like adding insult to injury especially after all of the catering and take out costs we incurred every time our over was inoperable.
RossinSF on 2009-09-14:
Thanks for your comment. The KitchenAid microwave is still out of service. Contacting the CEO sounds like a plan.
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It is all Whirlpool, F- level
Posted by on
SIMI VALLEY -- We just spent $3800 for a new combo unit on 5/7 and got in installed. Microwave was inoperable so the installer recommended we contact warranty for a fix. They have dispatched on two occasions now, ordered 13 parts at a cost to them of $1300., spent 8 hours on a 2-man job, eroded 6 weeks and we still don't have a working unit. The now have diagnosed a new electric panel is needed and scheduled the third follow-up for 6/27. The microwave will operate with the door open and we have children plus an elderly parent in the household. They really don't see any sense of urgency to anything and we are loyal users. Their mission statement is a sham.

The customer service department is absolutely useless and you can contact the corporate office at:

Whirlpool Corporation
2000 North M-63
Benton Harbor, MI 49022-2692

This site is helpful to see current executives for contact purposes:
http://www.whirlpoolcorp.com/governance/managementteam/exec.asp

I wrote a letter to their corporate and filed a claim with the US Consumer Product Safety Commission.
     
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Eastin on 2007-06-16:
I just posted a complaint about KitchenAid, I understand your frustration.
love monkey on 2009-04-03:
I purchased a KitchenAid food processor it is a little over a year old& paid 300.00 for it.There is a a plastic sleeve that the bowl fits onto,it snapped off & sent the bowl flying.My husband it a tool & die maker/machinist making all kinds of parts for everything.He looked at this & could not believe the poor workmanship & cheap material that the sleeve is made off.Very poor workmanship!! Kitchenaid does not stand behind there products at all.When I called them they could have cared less & to bad for me.Don't ever purchase a KitchenAid product of any kind you will be sorry.This is going to cost me a small fortune just to ail it back to them never mind when they cll me to tell me the cost to repair it.
fiatlux on 2009-11-28:
We bought a Kitchenaid double oven with convection/microwave (KEMC378) we remodeled our house and thought we were purchasing a high end appliance. Fortunately we purchased an extended warranty because it has given us plenty of problems. The microwave is not very powerful, and the quality of the microwave isn't as good as a $39 drug store microwave. Service doesn't show up for several days, and we are left without an oven to prepare food or to entertain with. WHAT A NIGHTMARE - PLEASE DO YOURSELF A FAVOR AND DON'T BUY KITCHENAIDE.
Some of the problems:
Microwave door spring has broken twice, Microwave light burned out (not user replaceable, or covered by extended warranty), microwave stopped heating, produces burning electronics smell and buzzing noise.
78goldwing on 2010-05-01:
The link given for the corporate management people no longer works.
Anonymous on 2010-05-01:
78goldwing, this review is about 3 years old so the information is more than likely outdated.

Try this one. Hopefully it will help.

http://www.whirlpoolcorp.com/contact/default.aspx
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Design flaw
Posted by on
We purchaced a Kitchenaid microwave oven/rangehood in March 2008, we paid almost$1,000 for this "top of the line" product. It is now a total loss due to the "wave guide" {which is made of plastic instead of metal] burning up, rendering the entire unit totally useless. The plastic "wave guide" became coated with grease and moisture from normal use and caught fire. This problem is not discussed in the owners manual and of course the warranty has expired. The oven is designed for baking, grilling, broiling, simmering and steaming. They should have known that moisture and grease would accumulate on the "wave guide" causing this failure.
     
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Mark on 2012-08-21:
We purchased a KHMC1857 microwave/hood combo last summer and found that the 300 cfm blower unit doesn't have any channel to suck air from the rangetop below.So it barely sucks any air.What it does take in, shows up in a grease accumulation on the inside front plastic parts...not in the filter, where it should go. Outside of the house the blower is blowing like crazy, but inside it barely attracts a paper napkin towards it.
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Kitchen Aid Microwave
Posted by on
I recently purchased a $1200.00 kitchen aid microwave oven from Sears.. It stopped working before even using it. K.A. sent there A&E tech out to fix it. After ordering a control panel which was back ordered they came to install it. Then that tech had to order another part. After approximately 1.5 months they were able to fix it. Now about 4 months later Its broken again. This time its another problem though the techs don't know what it is so after ordering about 10 parts they came to fix it. No such luck. So they ordered about 11 other parts which I'm still waiting for meanwhile my microwave sits on my dining room floor.

So this time it will be down for at least a month. K.A. won't replace it though they gave me $150 so I could buy another one to use in the meantime.I just want a new one.
     
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Anonymous on 2008-02-09:
Were it me, I would have returned the faulty unit the first time it stopped working - I'm guessing you had it wall mounted so that wasn't a viable option. Looks like your stuck here - just take the 150.00 and go out and have a nice dinner.
qualityappliance on 2008-02-10:
You real problem is with the inept Sears/A&E parts changing monkeys. You should be able to find a local independnt service company from the Whirlpool web site that is authorized to perform warranty service. Then you have a much better chance of getting a real technician. Depending how much other damage the Sears idiots have done while changing the wrong parts, Whirlpool is more inclined to listen to an independent if they recommend replacement.
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Kitchenaid KHMS155LSS microwave self starting
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PALM CITY, FLORIDA -- While we were away, the person checking on our house discovered that the KHMS155LSS Kitchenaid microwave was running by itself, even when the door was opened. The only way to stop it was to unplug the microwave. The unit was past the warranty date by a few months, but because we had previous problems with the Mag Tube wiring, Kitchen Aid agreed to pay for the repair. A service technician replaced the Control Panel, and then when we returned we discovered that although the unit sounded like it was running, did not actually heat anything. The technician returned and replaced the Mag Tube, but it still did not work. He ordered a new Capacitor and a new diode, and when those parts were replaced, the microwave finally worked. The serviceman told us that he has had the same problem with other Kitchen Aid microwaves, and that this is a definite fire hazard.

It worries us to think that we still may have such a fire hazard in our kitchen. I would never buy another Kitchen Aid microwave. On the plus side, Kitchenaid did pay for our repairs with the exception of our first loose Mag tube wiring, which cost us $102.
     
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Kitchen Aid: BAD! BAD! BAD!
Posted by on
WHAT EVER YOU DO, DO NOT BUY KITCHENAID PRODUCTS. We bought 2 kitchen aid items for our kitchen renovation. Microwave oven combo and a dishwasher. Both brand new (not the floor models) and both top of the line. Within 2 month of installation, 2 weeks apart, both microwave and dishwasher stopped working. KithchenAid people send repair people. With dishwasher, we had 2 wrong diagnoses, after which we were told, cold your plumber, maybe he knows how to fix it. ( He actually did) With Microwave its another story. Its been 2 month now, 4 visits later from repair people, and it still not fixed. The magnetron ( the thing that actually makes the magnetic waves) is factory defective. In order to replace it they have to disassemble the whole thing. Kitchen Aid, with their rude customer service people, refuses to replace the unit. They said the warranty is for repairing, not replacing, and they will repair it as long as it will take. They said I will not get a replacement, they don\'t give a damn about if I will write to you. After talking to them for 2 hours last time, they said we will send you $50, go and buy yourself a new microwave. Funny, the unit that we bought is almost $4,000 dollars. Shame on them.
     
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grandma005 on 2007-05-21:
You paid $4,000 for a microwave !! Please tell me this is a typing error. Even $400 would be too much.
Anonymous on 2007-05-21:
Exactly grandma.
Anonymous on 2007-05-21:
$4000.00 is a bit pricey for a micro.Most of the warranties are to repair,and not replace the units(unless a unit is unrepairable)

The magnetron should only take about 25 mins to replace(by a good tech)
imjustasteph on 2007-05-21:
She says it's a microwave oven combo.....I don't know what all would come with that.....
Anonymous on 2007-05-21:
This makes my $99.00 Sharp microwave that I got from Walmart eight years ago, that has worked flawlessly, a great deal!
elinka on 2007-05-21:
The unit was 30" built in microwave oven combo: microwave+oven (not the counter top type) with tax, warranty and delivery it came to 4000. And if it takes to replace magnetron 25 min, it just shows what kind of people they are sending. I've been without microwave (the oven still working) since end of March, and now is almost end of may.
ejack053824 on 2007-05-21:
$4000.00??!!! Geeezzzz...someone saw you coming!
shawnp80 on 2007-05-22:
Elinka, you got jacked. E-jacked.
ejack053824 on 2007-05-25:
LMAO!! I like that Shawnp80!! You just been Ejacked!!
Normnerd on 2010-04-15:
I have the same unit. I saw it at Trail Appliances (Canadian company) and they wanted $4500. I got it for $2200. It is gorgeous and when it works...it is amazing. WHEN IT WORKS!!! I have received the same rude and uncaring remarks and assistance from Kithcenaid. Buyers...stay away from this company. There are other products out there that I am sure work as well and you receive much better service.
Normnerd on 2010-07-22:
Just wanted to let you all know that KICHENAID has been fantastic. After my last posting, I had a call from a Kitcheaid rep, who has taken care of my complaints. All my appliances have been repaired and working great. It is nice to know that KICHENAID does stand behind their units.
Beth on 2012-05-21:
Well we have 6 Kitchenaid appliances and they are horrible! 5 of them have broken at least once and conveniently out of warranty. Our 14 month old $700 microwave runs but won't heat. So now what to do? The last appliance that broke twice was our 14 month old refrigerator. Three service people and three days of my time later and it was fixed 6 months ago. It seems to be breaking again. I hate Kitchenaid and will never buy one of their appliances again.
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Microwave Cuts On By Itself
Posted by on
MARYLAND -- This microwave cuts on by itself. Potential fire hazard. Can only be shut off by unplugging it. This has happened several times. We are keeping it unplugged. Help? Any info would be appreciated.
     
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Anonymous on 2009-01-02:
I would contact Kitchenaide directly about this issue. Is the micro still under warranty by chance?
SilverWngs71 on 2009-01-02:
I would contact KitchenAid, here is their information. I would not email them as they receive a lot of emails a day and can take up to 5 days to hear back from them. The rep will more than likely ask some safety questions and should it be deemed by the rep as a true safety issue they will transfer to main company safety team.

Good Luck!

Phone:
Call 1-800-334-6889
Major Appliances:
8am - 8pm Local Market Time (M-F)
8:30am - 5pm Local Market Time (Sat)
Anonymous on 2009-01-02:
The model suffers from a defective triac or relay. There are many complaints such as yours which Kitchenaid is refusing to acknowledge. Also lots of fires have been reported due to the defect. Since it is out of standard warranty you might want to consider replacing it.
homebody1936 on 2009-02-01:
I was contacted by Whirlpool who set up an appoitment for a appliance repair man to take a look at my microwave and repair it at their expense.
Thanks for all the replies.
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