I recently purchased a $1200.00 kitchen aid microwave oven from Sears.. It stopped working before even using it. K.A. sent there A&E tech out to fix it. After ordering a control panel which was back ordered they came to install it. Then that tech had to order another part. After approximately 1.5 months they were able to fix it.
Now about 4 months later it's broken again. This time it's another problem though the techs don't know what it is so after ordering about 10 parts they came to fix it. No such luck. So they ordered about 11 other parts which I'm still waiting for meanwhile my microwave sits on my dining room floor. So this time it will be down for at least a month. K.A. won't replace it though they gave me $150 so I could buy another one to use in the meantime. I just want a new one.