I should have looked at these reviews before choosing Knology. I respect the one person who said they were pleased with Knology because the company worked with them in reducing their payments. However, ... read full review
Don't go with Knology!
I've never had such poor service with any kind of cable company as I have with Knology. When I moved into the apt I'm living in now, I had DISH and I had happy with it. But where I live we could only ... read full review
This is not the company for you.
LYNN HAVEN, FLORIDA -- OK. So. I was living with a roommate, and I was moving out of the apartment to Texas. So I called Knology to transfer my subject to my then-roommate. I got the A. O.K. that everything was cool, so I proceeded ... read full review
Long-Time Inept Service
Unfortunately, Knology has a monopoly in our County so years and years of bad inept service has to be tolerated...company bought out our existing services; however, the very same people continue to be ... read full review
The call in procedure. You go thru hell and then they want you to repeat it when someone finally comes onto the phone. There's no number to punch for complaints. Add reply
Until very recently, I worked for another phone company that was able to provide long distance service to your local telephone customers. Occasionally, I would get customers whose issues needed to be resolved at the local level. Whenever I had to contact Knology for assistance, your reps were always laid back, friendly, and willing to help--and really knowledgeable (it's always nice to speak to a rep who knows what random/casual billing is!)
Anyway, I just want to say I think you guys are great, and, if I didn't live in Canada, I'd definitely be a customer!
(I hope you give your reps fat bonuses!)
Because I can't, I won't be using your service, but I'll definitely recommend you to people I know who can!
Thanks for taking the time to read this. And keep up the good work!