Knology - Page 2

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1.7 out of 5, based on 13 ratings and
29 reviews & complaints.

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Very poor value and poor customer service
Posted by on
Rating: 1/51
SIOUX FALLS, SOUTH DAKOTA -- I was with Knology for four years of combined Internet, Cable, and phone service. Every year they raised the bill. When I went to disconnect a year ago they apologized and knocked $15 a month off. NOT NEARLY ENOUGH. After a few months they tacked the $15 back on and raised the bill even higher. $140 a month for basic cable and Internet, oh yes phone which we never used.
I finally disconnected and went to Mediacom. Knology told me my final bill which I paid in full. Every month since then they keep sending me bills for misc charges and they are very poor with their customer service.

ADVICE: STAY AWAY FROM MEDIACOM, any specials they offer will be short lived and then they will financially rape you. Get Netflix and a new TV . . . . they are a dying T Rex in the technology field and will pull any consumes into the tar-pit with them!
     
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trmn8r on 2012-09-09:
Are you advising to stay away from both Knology and Mediacom?
tuf22 on 2013-07-04:
You realize that you still need an ISP to watch Netflix, right?
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Internet is a Joke!
Posted by on
Rating: 1/51
HUNTSVILLE, ALABAMA -- I'm paying 50 bucks a month for speeds that are supposed to be 25 down and 5 up. I'm lucky to see 3 down and. 2 up. I've had 4 people out to "fix" the problem with the last guy swapping our modem out. Still did nothing. I went and bought a brand new 120 dollar router thinking maybe our old one was about done for. Nope. God forbid it rains, then I'm lucky to be able to connect at all. Mediator might be a smaller company, but at least they provide a service that works! Bye bye, Knology. Your company has turned to crap answer I'm not staying.
     
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bcd on 2012-09-03:
The fact that your service degrades when it rains is an indication that the problem is outside. Your cable may be dry rotted or there is a leak in a junction box.
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Abyssmal Customer Service + Rip Off Fees
Posted by on
Rating: 1/51
FLORIDA -- Despite the fact that tens of thousands of Knology customers are snowbirds (a huge source of seasonal customers) and suspend their service for at least half the year, Knology charges $5 per month, per service to suspend services: a flat out money grab. When you call to question this, the reps are rude, abrasive and downright nasty. They act appalled that a customer has the audacity to complain. I wrote directly to the CEO about this, and naturally was bumped to some customer "service" rep, who basically told me if I didn't like it, I could cancel and return the equipment -- despite her having addressed her response to me in Canada, 1,500 miles away. That's their attitude and mindset. If I had any other option, I'd quit Knology so fast, but our park has a contract with this greedy and customer-hating company.
     
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leet60 on 2012-05-31:
Is the service provided under a contract? If so, it seems paying a suspend fee of 5.00 a month is highly preferable to regular monthly fees.
trmn8r on 2012-05-31:
I agree with the previous comment. If the fee is as objectionable to you as it sounds, buy all means cancel the service. For my money, it would be far preferable to pay what I feel is a small maintenance charge to not go through the hassle of setting up and cancelling service each year.

As consumers, the beauty is each of us can take our business where we wish.
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The Reason Behind Internet Issues Within This Area
Posted by on
Rating: 1/51
GROVETOWN, GEORGIA -- The real reason behind the internet issues within this area.
are because they are still having to rewire the entire area.
since they taken over from Charter and there is no telling just how long this really will take. Knowing that, I have heard more excuses since I requested their service and to top that of, they thought they were going blow smoke my way about billing people in advance.

I never heard of such a thing knowing they already had my first payment from the initial install.I thank god that I am moving from this area. The only thing good that I have to say is the area manager out of Augusta. Help me, and I am still having slow and freezing issues.

I feel sorry for anyone else in this area that just so happens to be having the same problem. Knowing that I am not the only one in this area that has been complaining about the so called service.
     
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Horrible Customer Service
Posted by on
Rating: 1/51
GROVETOWN, FLORIDA -- Knology is by far the worst cable company I have dealt with. Their customer service department is rude, all they care about is their money. I regret going for the cheaper price. I cancelled services the day of installation, the cable guy did not inform me that he had to bury the cable since our neighborhood is so new, and since we are renting we aren't allowed to have anything buried. We found out only when we called them up wondering why there was a bright orange cable all around our house. We were promised a full refund of $114.00 but now we aren't getting one. I have been on the phone for the past week speaking with the ill informed rude customer service representatives with no results. I am going with Comcast!
     
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Alain on 2012-03-25:
Good idea to switch to another cable provider!
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Poor service
Posted by on
I contacted Knology b/c they just came to my area of grovetown and had a great deal for a bundle for 79.99 for the first yr with no contract. I set up my time for the technician to come btw 2-4. The technician did not show up till 6 pm. When he arrived, he smelled like marijuana and was dressed very unprofessional. I was supposed to get the Hd box w DVR, wireless Internet. Thus was supposed to b addons that I had w the bundle. Well not only does he say he doesn't have the wireless router but says he was not told about the DVR and that I had to pay an extra 10. I was told that I was to pay $139 to the technician but he had no receipt and did not complete the order. When I told him that I would not write him a check till he had brought all the things that were promised, he said he had to uninstall everything. I was astonished at the service I was getting. I told him to take all his stuff and that I was going to go with Comcast. They are more expensive but I have ne'er had a problem with the techs. Comcast came the next day and they will bill me for the charges. If I don't want the service within the 30 days I have it, I can cancel it and get my money back, including the installation fee. Also, they have no contract so I can cancel any time. I would rather pay more money for good customer services and no hassles which means no headache. I should have listened to my friends and the other reviewers.
     
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Alain on 2011-10-08:
If you are living in Grovetown, GA, (only a guess since you didn't say) you can file a complaint at http://consumer.ga.gov
Sounds like you've all ready switched to Comcast, which is probably the simplest solution.
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Don't go with Knology!
Posted by on
I've never had such poor service with any kind of cable company as I have with Knology. When I moved into the apt I'm living in now, I had DISH and I had happy with it. But where I live we could only have Knology cable so I really didn't have a choice. I just assumed it would be okay though because I'd used Charter before I used DISH and it was fine. But Knology is anything but fine. Right in the middle of a TV show, the cable will just go out. Last night I was watching a movie ... it was a suspenseful movie and I was on edge just waiting to see what happened. I never got to see what happened because the cable went out. It was out for about 20 minutes. It would start going in and out but I couldn't see anything. Just snow (like back in the 70's). Since the first day I got Knology it's been like this. As I'm writing this, the cable is acting up. It's kind of how DISH did when a storm would happen. Only there isn't a storm and I don't have anything but basic cable. I'm not giving them anymore money for a service that is so bad. And it keeps popping up "poor quality signal" on my TV ... and I'm so sick of it!!!
I've called them, I've begged, I've done everything but nothing is working. They've been out here and every time they say the same thing. "It's a technical problem, someone else will have to come out". They never do. So I'm stuck. But if I had a choice, I'd change services. If YOU have a choice, go with ANYTHING ... just not Knology. You'll hate it and you'll miss most of your programing. It's over priced and when you have the basic channels, you don't get as many as you do with other basic cable companies. The channels aren't that great. I'm so disappointed. I wouldn't want anyone to have to go through this. I'm just thankful I had the good sense to tell them I didn't want to go with their bundle. I'd hate to know I was stuck with their Internet and their phone! Oh, I'd be without cable, Internet and phone. I might as well be living during the depression. That's what it feels like when you're with Knology. So save yourself from this ... just go with another option! ANY option!
     
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This is not the company for you.
Posted by on
LYNN HAVEN, FLORIDA -- OK. So. I was living with a roommate, and I was moving out of the apartment to Texas. So I called Knology to transfer my subject to my then-roommate. I got the A. O.K. that everything was cool, so I proceeded to move out. Two months later I get phone calls saying that I have a balance of sixty-something dollars, and that if I failed to pay there would be a late charge.

Naturally, I called the company to dispute this. I talked to a customer service representative who was extremely understanding of the situation, and who indirectly admitted it was a mistake of the company. Unfortunately, she could not repair the problem herself. So she forwarded me to a supervisor.

"Wonderful customer service galore!" I thought to myself. Little did I expect what was coming next. I was told there was absolutely nothing that I could do at this time because the account was in my name, and we failed to go in to a branch and show our ID's for an account change. What, REALLY? "But I was not told this at the time. I was told it was taken care of."

"I understand, but what you were told was wrong. The bill is yours to pay."

"You can't just switch the bill to her name?"

"No, not since you did not come in and show your ID's for the change."

"But I was not told this at the time. How is it my responsibility AT ALL? I had my name removed from the service!"

Then it proceeded to go in circles. Woe is this hassle. I was also told that if I did not pay the bill, and failed to turn in the modem, there would be a monthly fee tacked on to cover the hardware. Still, IN MY NAME? REALLY? I remain in shock at the companies blunder, which I bear the brunt for.

     
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Where can I file such a complaint against Knology and it will be heard?
Posted by on
I have had constant problems with Knology as they are a monopoly with apartment buildings. I asked the apartment manager if there was an alternaltives to Knology due to the bad experiences I have had with them in another city within the same state. I was soo angry with Knology as they made the same mistakes again when I transitioned to another city temporarily. They did not give me the correct service that I've ordered, the phones would go out occasionally and for the phone being a digital phone, there should not be static on the phone lines constantly.

The internet is totally another story. Everyday almost, I have to unplug the cable modem and my router to "reset" the cable and internet. Every other day, I am on the phone with a customer service representative talking to them and they suggest each time to do the unplug the cable and router and then plug it back in. I would explain to them that I've done that already, yet cable and internet does not work. They would send a technician out, and 1) the first technician had a snotty attitude and he tried to tell me it was the problem with the electricity in my apartment and my computer. I explained to him that this is incorrect as everything is hooked up to a surge protector. My computer is not running slow either, as I know how to fix it when it goes down. The next time I called, thanks to my cable constantly freezing up and then my internet went out again, they sent a technician out on the weekend (finally) and he was "fixed" the issue, because the cable box was incorrectly programmed. He worked on the box and internet cable wire coming from the wall and all seemed fine for another week. The freezing and internet would go out constantly. I spoke with a CS representative and he said to unplug the cable and modem for the internet. I left them unplugged and then took care of the cable box. The box was fine, but there still remained to problem with the digital freezing and skipping. They soon tried to say it was an issue with my TV. I said wrong answer, and then the REP got an attitude with me and I hung up.

Just a couple of weeks ago, the cable had the digital freezing issues again, and yet they say they was going to send a weekend tech out, and the tech never arrived. I will continue to complain about this company each and every chance I get. They are ridiculous and then they raise the bill every month. Well I hope that I can remember to pay the bill each month, as I am fed up with them and will not pay another dime for crappy service that does not work half the time. Knology sucks horibly!!!!!
     
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Hugh_Jorgen on 2009-11-27:
It depends on what state you live in. In many states, a "Public Utilities Commission" or "Public Services Commission" regulates these utilities. Check out your state government's web site to see who handles these complaints.
techjunkie3312 on 2009-11-28:
Thanks for the information, I will look into this because Knology's service in our area is not good at all.
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Long-Time Inept Service
Posted by on
Unfortunately, Knology has a monopoly in our County so years and years of bad inept service has to be tolerated...company bought out our existing services; however, the very same people continue to be employed...
1. Called to report phone service problem-service lady screamed at me that it had already been called in on Monday, however, the phone didn;t do out until Tuesday. She had wrong account.
2. Same service lady called for an employee who was gone for the day and screamed at me about his new lines even though I kept explaing that I was simply taking a message.
3. Called service for a new cable hookup and was promised that service tech would be there at a specific time and date-took vacation day and he didn't show-two days later he arrived and cancelled our request because no one was there.
4. Had a computer crash and called tech support to ghet me sets back for internet-I called three nights in a row trying to get them to read me the sets and they just blew me off...a month later I found their old sheet and did it myself.
5. Purchased a home theatre and was advised that I would have to contact the cable company for a special box for high definition. Visited our local office and the woman who worked there told us that we had everything we needed and no changes needed to be done. So when they showed up to install the very expensive home theatre they needed the cable box first. So drove back to the local office and she continued to emphatically state that we were all set with our present epuipment. So we spent a month and a half without TV after we finally goit our correct cable box for the theatre company to come back to properly install our new TV setup.
6. Our TV service went out and called for service-the woman on the line kept telling me that it was our TV and not their box-I finally talked her into refreshing our line and after continually explaining that when we jiggled THEIR box it might work for a while she called for service. When he showed up he kept telling us that it was our TV cable and we had to have them back out to replace their cable. Well, lo and behold after taking THEIR box back to the office and working on IT-it worked well.

Sick and tired of their idiocy-they haven't a clue as to what they are doing and now are expanding into other counties where there is competition. If you have a choice PLEASE do not choose them -- you will be sorry and regret it...wigh we had another choice...
     
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