Korean Air

10 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Smoking On Board Has Destroyed Me
Posted by on
ASIA -- Its been a few years science but travelling at least twice a year from Asia to Los Angeles in flights 90% with incredibly stupid smokers has caused me horrible emphesyma. I used Korean Air because of cheape fares. I hated the arrogant unsmiliing staff and food. I flew at least 35 return flights. One especially the pilot was going to make an emergency landing to Alaska. The Korean passengers refused to head his anouncments to cease smoking!! Even their ashtrays were smoking. I'm checking to see if I can get a class action suit going.
Read 8 RepliesAdd reply
User Replies:
Ben There on 01/07/2012:
I am sorry you are sick.

A couple things you might want to think about as I bet they will come up if you file suit against Korean Air:
1. How will you prove it was the smoking on the plane, and not anywhere else that caused the illness? Surely you must have been to restaurants, bars or hotels that allowed smoking over the past decade or two. Maybe a family member smoked around you when you were younger?
2. Most airlines used to allow smoking - even through the mid-90s. How will you show it was the Korean flights and not on any other airline trips that caused your problems?
3. Many still healthy people flew on planes that allowed smoking a lot more than you did, especially flight attendants and pilots in the USA today. I bet a lawyer would say that genetics or other environment factors - not a handful of flights a year - played a major role in you getting sick.

I am not saying don't pursue what you feel you need to do, but just think about how you will answer those questions.
jktshff1 on 01/07/2012:
I think you are probably beating a dead dog.
GenuineNerd on 01/07/2012:
They still allow smoking on international flights? I thought that, especially after 9/11, that matches and lighters weren't allowed on planes.
jktshff1 on 01/07/2012:
Genuine you missed the comment in the post

"Its been a few years science but travelling at least twice a year from Asia to Los Angeles"
trmn8r on 01/07/2012:
If you are going to try to prove that x number of flights that lasted y.z hours each caused you to contract emphysema, I wish you luck. My guess is that will be a hard slog.

Ben_There covered the issue pretty well.
clutzycook on 01/08/2012:
Did flying on heavily smoking flights help? No. Was it the sole cause of your illness, probably not.
Anonymous on 01/08/2012:
35 return trips or about the equivalent flying of a bit less than 1 year for a TPAC flight attendant. Considering we have flight attendants who are very "mature" and don't seem to suffer higher incidences of lung disease..... evidence doesn't seem to support your contention.
jktshff1 on 01/08/2012:
good observation Bete.
Close commentsAdd reply
Posted by on
I canceled my return flight to the USA with KAL (within the time frame allowed)because my fiancee and myself are having a baby. I thought it best to be with her during her pregnancy especially since this is her first.
It has been over two months now since I canceled the flight and filled out the required forms for the refund. They took my phone#;cell#;and my email address but still after many calls and no reply from them in any way I still have not received my money back.
In all fairness though the KAL representative did tell me it could take up to two months to receive my refund and I was okay with that as I planned on using the refund money for our new baby, but now it's more than 2 months and all I have gotten from KAL is disregard.
KAL website says only 2-3 weeks for processing refunds from the USA.
My main complaint here besides them keeping my money for so long is KAL didn't even have the common decency to contact me in any way as to the progress of my refund, after all its my money right?
Read 4 RepliesAdd reply
User Replies:
Anonymous on 12/22/2009:
Did you buy the most expensive refundable fare? If not, don't hold your breath. Airline tickets are usually not refundable (no matter what the reason is.)
HIFiGuy on 12/25/2009:
I believe my post indicated that KAL had reported to me that I was going to get a refund although it is far less than half of the ticket price.I was told back in October that I would get approx.$698 back within two months time.
I sent an email to KAL service Dept. but as of yet they have not replied.It appears all they have for this customer is complete disregard.
I do know one thing if they intend to steal my money I will NEVER fly with them again,I won't even care if they have the cheaper flight.
izzy on 12/27/2012:
I don't understand why they don't give our refund they took our money just a split of a second but it take them so long to give it back and it seems they don't want to give it.please the government should do something with this kind of airlines they should not let them run.I need my money back that you promise korean airlines do u understand English
izzy on 12/27/2012:
there is no way we will ride with them again pls tell everybody not to ride with this kind of airline
Close commentsAdd reply
Don't expect to sit by your wife or family.
Posted by on
I bought my tickets on Dec 1st through Airfare.com. For my wife and I to go to Korea on Dec 21st to see our son. Korean Air decided that we do not need to sit together for the 15 hour flight, in fact middle seats in separate parts of the plane will be fine. When I contacted Korean Air about this they told me to ,"wait until I get to Seattle and hope that somebody cancels and the seattle agents might consider accommodating you." $4500 for tickets on a 15 hour flight and I get a "Hope" for an answer. I have spent numerous HOURS on the phone and writting emails and Korean Air refuses to even accept the fact that A MARRIED COUPLE SHOULD BE AFFORD THE BASIC AND SIMPLE CIVILITY OF SITTING TOGETHER FOR A 15 HOUR FLIGHT!!!!! But KOREAN AIR refuses! Of course for $750 I was told I can change the tickets. Yes, $750 is the change fees, I would still be responsible for the difference in price of the new tickets. THANKS KOREAN AIR FOR SHOWING ME YOU WILL NOT HONOR YOUR OWN CUSTOMER COMMITMENT!!
Read 14 RepliesAdd reply
User Replies:
Ben There on 12/14/2009:
You are booking your flight really late. Chances are, many other families who are going to visit relatives in Asia during the holidays booked months ago and grabbed all the seats together. When you buy your ticket just three weeks before one of the busiest travel weeks of the year you have to take what you can get. Did you expect Korean Airlines not to assign seats to other families back in April or May just incase you decided three weeks out you want to be on the same plane?
CSD on 12/14/2009:
I would think that there are only so many seats that you can pair people up with. Some people are traveling alone so you will have these single seats that someone will have to sit in. Unfortunately it was you and your wife. Since when did they guarantee seat arrangements?
Anonymous on 12/14/2009:
Ask someone on the plane to switch seats with you. You'd be amazed at how willing people are to make sure families sit together.
jktshff1 on 12/14/2009:
after 50+ years, I am grateful when me and the mrs are seated apart!
PepperElf on 12/14/2009:
yaya is correct
some of us have been asked this quite frequently and have always said "sure!" in response
Anonymous on 12/14/2009:
I don't want to be stuck next to some kid that's not mine. I'm all for parents and kids sitting together
Nohandle on 12/14/2009:
Angry, I've not been on a 15 hour flight but have given up a prime seat on a 4 hour flight so folks could be seated together. I was stuck in that middle row and don't even remember how many seats across but that was my choice. Things happen with any airline. We, the passengers, do whatever we can to help in most cases.
Class Advocate on 12/14/2009:
I would love not to have to sit next to my kids!
Anonymous on 12/14/2009:

This can happen with any airline when it is full. People pre-reserve seats for a reason. If you bought your tickets after the pre-reserved seats are gone then you're just out of luck. I'm sure you both survived the ordeal. By the way, what are you calling and emailing about now that the flight took place? Trying to get a free ticket?
Skye on 12/14/2009:
Is this review from the future?? December 21st hasn't arrived yet.

PepperElf on 12/14/2009:
... has someone been eating Melange?
Anonymous on 12/14/2009:
On my last flight to the US from Warsaw, my husband and I were not seated together. Luckily, the plane was pretty empty, so we grabbed a couple of seats near the back of the plane.

I was prepared to not sit with him, so it was no big deal, as I am an adult, after all.

Anonymous on 12/14/2009:
An airline cannot just move people around the cabin. If Korean Air took it upon themselves to move people around on the flight, then they are not honoring customer comittment. Those passengers paid for those seats months in advance. How would you feel if you paid for a flight 6 months in advance only to find out you're seat was moved cause some couple bought a few tickets a week before the flight? You'd be pissed.
PepperElf on 12/14/2009:
that's prolly why they always ask first.
Close commentsAdd reply
Very Nice In Flight Service
Posted by on
I flew with Korean Air from LAX to Seoul and then Seoul to Kathmandu. I was extremely surprised by the amazing service provided by Korean Air flight attendants. It was simply perfect. They were all very pleasant and very attentive to our needs. They kept the bathrooms very clean at all time (with hand lotion, individual toothbrush and toothpaste, face lotion etc. ). The meals were delicious (I tried the Korean meal from Seoul to Kathmandu, I strongly recommend it). Those two flights could not have been better.

I'm used to flying mostly with Delta, Air France and KLM. This was a very pleasant change.
Read 2 RepliesAdd reply
User Replies:
Anonymous on 05/26/2009:
maybe the Korean Air stewardesses could teach others on how to treat customers...
Ben There on 05/26/2009:
I think Asian and Middle Eastern carriers offer the best service by far.
Close commentsAdd reply
Korean Negligence
Posted by on
WASHINGTON IAD, DISTRICT OF COLUMBIA -- On the 11th of March 2009, I was scheduled to travel to Hanoi-Vietnam from Washington DC. Upon Check in, the airline did not inspect my passport and travel documents. I was admitted onto the plane without a Visa to Seoul-South Korea. Once in South Korea, the same airline did not check my documents again and I was further admitted to travel to Hanoi-Vietnam. I had checked in advance that I do not need a visa for Vietnam and being reassured by email by the Vietnamese embassy. The airline also confirmed that and let me travel to South Korea and then to Hanoi-Vietnam.

Upon arrival at the airport in Hanoi-Vietnam, I was ridiculed by the police in Hanoi and deported back with Korean Air to South Korea for not having a visa. The airline bluntly obeyed and disregarded my health concern as a result of an earlier long flight with them in the same day. The police changed my ticket with Korean Air without any notification. They also gave me no reason for my deportation. Korean air disregarded my health concerns and preferred to please the police in Hanoi instead.

I lost $1,400 as a result of their negligence. I also suffered an illness as a result of the trip, for which I seek medical help upon my arrival back in the USA.
Read 11 RepliesAdd reply
User Replies:
dan gordon on 03/20/2009:
its terrible that you were ridiculated but fail to see why its the airlines responsibility to check your paperwork. They are in the transportation business not to hold your hand.
Ben There on 03/20/2009:
It is not the airline's responsibility to ensure you have your own documents in order. If anything, your complaint would be with the Vietnamese Embassy for telling you incorrect information, but don't expect any compensation from an embassy.

I always use Delta's website for visa information. It looks like all Americans need a visa before arrival unless you have a letter from the Vietnamese Immigration stating that you can get one on arrival. (https://www.delta.com/planning_reservations/plan_flight/international_travel_information/visa_passport_information/index.jsp.
Soaring Consumer on 03/20/2009:
The fault lies in the Vietnamese Embassy for the incorrect information.

Is it possible to sue a foreign embassy?
Ben There on 03/20/2009:
I don't think it is possible to sue a foreign government in a US court. Even if one was crazy enough to take that on, the OP would have to have proof that the embassy instructed that a visa was not needed which would be difficult to prove since all Americans need a visa.
Alain on 03/20/2009:
When traveling to a (communist or authoritarian) foreign country such as Vietnam it's probably a good idea to check with the US State Dept. to make sure you have all the necessary documentation.
Soaring Consumer on 03/20/2009:
Well, he has the emails from the Vietnamese Embassy affirming what they told him, so I think he should take them on.

I'd do it, even if it took 20 years.
jktshff1 on 03/20/2009:
Well, we, the French and a couple of others tried for well over 20yrs and it did no good.
Ben There on 03/20/2009:
Soaring, you crack me up sometimes. Suing the government of Vietnam because they denied you entry over a possible misscommunication is not the same thing as suing a bad mechanic down the street over a faulty brake job.

A country can deny entry at the border for any reason, regardless of what anybody wrote in an email. It took me 3 seconds of Googling "Do I need a visa for Vietnam" to find many websites including www.vietnamembassy.us to discover that one is need for people traveling on US passports.
Anonymous on 03/20/2009:
Soaring, this is what I was talking about on the post you made in the forums regarding the advice you give. Suing is NOT always an option. It is not my intention to offend you, but you are way off base here and suing is not a helpful suggestion.
Soaring Consumer on 03/20/2009:
I made that forum post hours after I posted the comments here.

I still wish that there was a way for the OP to get compensation though.
Soaring Consumer on 03/20/2009:
Wait a minute, why didn't I recommend Christopher Elliott in the first place?

Close commentsAdd reply
Friendly, Best Food
Posted by on
NEW YORK, NEW YORK -- I read review on this airline and wanted to let people that I feel some reviews are very personal.


By seeing that peta web address attached at the end of review, I can tell this is someone who called himself/herself "True Dog Lover" who just cannot tolerate differences in culture and had to trash other people/countries or any services relating that country/culture.

Quote: "This Airlines do not understand beyond beaten or smoked dog meat, monkey meat or snakes which is staple food of Korea."

Hmmm.. He/she could get some help with research that monkeys do not even live in Korean peninsula! and those are staple food of Korea? wow.. it's scary how someone's ignorance can affect innocent people...
people, watch out those reviews.

If you want to find out, call airline yourself for menu, they do not have dog, monkey, snake food... how stupid.

My experience with Korean air (4 times so far over 9 years) was the best of any airlines.

Once, I was going to India from JFK and I had to mail my rent bill and realized that JFK airport stopped having mailboxes due to terrorism.

my flight was leaving in an hour and I was going to be out of country for two weeks. the guy at the front desk was very nice to mail it for me so I wouldn't miss my due date for my bill(he had to go outside of airport for this specific request!!).

And their prompt service was always pleasant.

Try bimbimbap for food (if you are OK with beef). I think they won award or something for this menu. It is mixed veggie+beef+egg over rice (all cooked).
very healthy and tasty!!!

Read 4 RepliesAdd reply
User Replies:
Ponie on 03/17/2008:
I like the teal, aquamarine, blue-green, whatever color they call it, that's used in their commercials. Real cool.
2inform on 03/17/2008:
I'm glad I didn't read the post with the misinformation. I ate lots of beef (bimbimbap is very tasty!)and chicken while I lived in Korea and enjoyed some seafood too. I never heard about snake or moneky meat and would doubt the comment. Koreans once ate dog meat, but it has been outlawed, so if it can be found, I don't know how (nor do I want to).

I flew Korean Airlines several times while I lived on that side of the world and never had a problem, and I don't speak enough Korean to talk about the weather.

Great country, great food, great airlines!
Anonymous on 03/17/2008:
I think Singapore Airlines is the World's best airline. Very seldom get to fly with them but they are truly a great airline.
ejack053824 on 03/17/2008:
I take EJACK AIRLINES! Safe, fast, no security checks, and I can bring any food I want with me.
Close commentsAdd reply
Korean airlines TV commercial
Posted by on
The Television commercial for Korean airline HAS to be the most irritating TV spot ever produced.

Little or nothing relating to the airline industry is Identifiable because the whole commercial features stewardesses prancing about as if in a fashion show.
It makes the whole spot look like an ad for a cat-house!

If I want to see an ad for sexual romance I'll find a lingerie ad!

I wonder what Madison avenue genius came up with the concept and what idiot ad-- manager accepted it!

Chances of my using Korean air are nil, zero, zip!
Read 13 RepliesAdd reply
User Replies:
Anonymous on 10/19/2010:
Sex sells, and according to the latest poll, a lot of people are buying.
jktshff1 on 10/19/2010:
OF....you been around long enough to not give a rat's rear....change the channel.
old fart on 10/19/2010:
It's easy to say when you're a young pup like you! LOL
tnchuck100 on 10/19/2010:
The only ad I have seen on TV recently that I even bothered to not mute is the rattle snake with the baby rattle that the rabbits laugh at. Now that one is cute.
jktshff1 on 10/19/2010:
My grandkids, like your's are young pups.....
werelucky on 10/19/2010:
Your talking about it and you know the advertiser. It looks like the ad worked.
tnchuck100 on 10/19/2010:
werelucky, remember an ad can work both ways. It can repel customers as well as attract.
old fart on 10/19/2010:
Tn chuck.... you got that right!
Venice09 on 10/19/2010:
If I find a commercial annoying enough, I definitely avoid the product/service. I think I saw this commercial, OF, and it's pretty dumb.
Alain on 10/20/2010:
KAL is still better than Spirit!
Starlord on 10/20/2010:
Since the flight attendants are the principal contact people have with airlines, I feel the commercial is just fine, as most of it does show the FAs interacting with passengers, albeit in a fantasy-type setting.
Anonymous on 10/20/2010:
Would you rather have ugly women, clunkers, and raisins?
majminr on 05/24/2011:
Put 'Australia, on freeze frame
Close commentsAdd reply
Using Korean Air air miles
Posted by on
Well if this is not a typical way to cheat the air travler I don't know what is. I take trips to Korea on a regular basis and use my air miles for upgrades and just as I finally get enough air miles to get another round trip upgrade, I receive a Email from Korea Air that they are now going to double the required air miles for an upgrade. And when I rush to buy my ticket the price I was quoted went up $100 when I informed them I was using my mileage. This increase was never added before and now I guess not only do I have to get double my miles for an upgrade now I have to pay an extra $100 to use them. I can see that I am going to have to look for a new airline for my trips to Korea.
Read 1 RepliesAdd reply
User Replies:
socal1 on 07/05/2005:
Most airlines restrict certain coach fares (super-discounted) from upgrades. This is what seems to have happened here, its not that they are adding a $100 fee, they simply restricted the fare category you were going to buy from an upgrade. Sometimes you'll have to pay more to upgrade using miles, and sometimes its the same fare.
Close commentsAdd reply
Posted by on
SEOUL -- If you are a vegetarian or Vegan and want to travel by Korean Airlines just beware.
They have no place for vegetarians and there is no vegetarian word in Korean lanaguage. Most of Air crew who speak little broken English do not understand what you really need.

If your special meal is by mistake not available, that case you may get Veg Salad with Fish or You may get some rice or noodles with some meat.
I have tried to explain them hard that give me some bread or fruits, or vegetables which they did not understand and kept offering me some fishy, meaty or doggy flavoured stuffs.
There was no one who could understand my starving situation in 13 hours of flying and 20 hours of starving. At last when I wrote a complaint on board just before landing, one crew came and offered me some fruits which they could have done before. I suffered acidity and other medical complication for starving 20 hours of flying and Seoul airport waiting.

Unfortunately even Seoul Airport do not carry anything vegetarian. In a response from Korean airport authority who responded as they do not understand what vegetarian means. Expecting a relevant reply from Korean customer service is distant dream.

I booked my meals as vegetarian while buying ticket from HK to Canada by Korean Airlines via seoul ,which they missed it.

Be careful if you are trying to travel expecting vegetarian food. This Airlines do not understand beyond beaten or smoked dog meat, monkey meat or snakes which is staple food of Korea.

Read 9 RepliesAdd reply
User Replies:
ejack053824 on 06/20/2005:
You get hungry enough...you would eat it. Now I must go outside and attend the grill with my porterhouse steak.
Dr. Jeecheroo on 06/21/2005:
Boo hoo hoo! This was something you should have researched on the way there. Korea is a big meat eating country. If you wanted vegetables, you should have flown to India instead.
ladunlap on 06/21/2005:
I would suggest carrying your own food. Most airline food is barely identifiable for any person vegetarian or not. Domestic airlines here basically don't offer any food anymore anyway.
madcrunk on 06/21/2005:
Pack some rice cakes next time - or just shut up and eat a little fish already.
LegalCollector on 06/21/2005:
I agree with the Doc, India is the place for you.
bill on 06/21/2005:
"I have tried to explain them hard that give me some bread or fruits". And you say they didn't understand you. I guess their English isn't as good as yours.
tpebop on 06/22/2005:
heck I was stationed in Korea they eat a lot of vegetables and have plenty of vegetarian food but you should really eat some meat the good lord gave us canine teeth for a reason
Anonymous on 06/22/2005:
How about just not eating the meat portions for the time being?
jamsy on 07/21/2005:
I am a vegetarian living in korea and so I understand your gripe regarding koreans lack of knowledge about vegetarians. They just don't understand why a person wouldn't eat meat. It's a tough concept for them to wrap their minds around. However, in defense of Korean airlines, I have to say that I ordered their vegetarian meal and was served an appropriate and actually very good meal. I am sorry for your troubles though. Also, though dog meat is commonly eaten during the summer months here, I've rarely or never heard of eating monky or snake meat. So while they may eat them, I really don't believe they are staples in their diets.
Close commentsAdd reply
Helpful, friendly
Posted by on
My parents left without their e-itinerary. Because the flight was international, they needed to have a copy with them at check in and all times. I had no way of getting it to them. The customer service representative at Korean Airlines took the time to fax the information to the gate agent and was so friendly and helpful. They also insured that my parents would receive the fax. So different from my conversations with the Delta Reps regarding their domestic leg of the trip.
Add reply
Top of Page | Next Page >