Kroger

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1.5 out of 5, based on 42 ratings and
95 reviews & complaints.

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Bad Pork Chops
Posted by on
Rating: 2/51
FRIENDSWOOD, TEXAS -- Bought today and cooked today pork chops dated to expire in 5 days (which is a bit long). Didn't pay attention til their totally cooked color was pinkish on the outside but not inside. Then noticed the entire napkin they sat on in the package was pink and had a strange smell; and it was not pink from blood. Made me think of that "pink slime" I have been reading about food processors using to disinfect meat - its ammonia something or other.

They do not taste like grilled pork. The don't have any taste or smell, like it has been bleached out of them. Also, they have a mushy texture, not at all like the more chewy texture of pork chops.

Won't be going back there again.
     
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Rude Employees, Poor Management to Boot
Posted on
Rating: 1/51
LAGRANGE, GEORGIA -- I have been shopping here for years, I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared and him and shouted that she would be right there very angrily. She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I.

I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy. My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. this is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera.

The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.
     
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Poor Training of Staff
Posted by on
Rating: 1/51
RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits and vegetables.

As a culinary chef who enjoys using healthy meats and organics in the meals I prepare have a problem with the brash rudeness I receive from mainly your male employees who seem to lack normal social-filters of politeness and manners when checking out and assisting customers. They are not trained to recognize the products Kroger sells.

Let me give you an example. While purchasing groceries June 2, 2012 @ 8:50 PM I entered a checkout lane with my husband. AJ was the cashier. He greeted my husband took and swiped our rewards card and proceeded to scan in our items. He pulled a plastic bag of bulk dates and commented to everyone around us that it looked like I was buying large cockroaches. He would not stop with the comments regarding my produce. The 3 females on staff included the customer service representative commented to him that he was being rude to the customer but left.

He than rudely demanded of me” What is this?” I replied red faced that those items were called “dates”. He then demanded answers of me for many of the items I was purchasing questioning why I was spending extra money for organics. My husband, a Physician, attempted to explain to him why we felt organic where important and your cashier cut him off. We left with our groceries with AJ yelling rude exit remarks. ”Hey, Like try to have a nice night.”

I will spend my grocery money at Whole Foods or Central Markert where staff is better trained in customer service.
     
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This is a complaint about a Kroger Brand purchase, not the store.
Posted by on
Rating: 4/51
RIO HILL SHOPPING CENTER - CHARLOTTESVILLE, VIRGINIA -- Two weeks ago, I purchased a 1 liter bottle of "Mixed Berry Sparkling Water Beverage," distributed by the Kroger Co.. After just having finished a 2 liter large bottle (purchased several months ago) of " Raspberry Flavored Seltzer Water, with other Natural Flavors," with a TM logo of of a large orange section (or cup) with one each of a red, purple, and green segment inside the large section (or cup), which I had noticed on other Kroger store brand products, distributed by Foodhold U.S.A., LLC..

I loved the Raspberry Flavored Sparkling Water, which tasted like seltzer (unsweetened), with a nice scent of raspberry flavoring along with carbonation.

Imagine my surprise (shock, really), when the Mixed Berry sparkling water beverage (distributed by the Kroger Co.) turned out to be noncarbonated - not one bubble and, worse yet, very sweet! Before purchasing it, I thought I had checked for an indication of sugars other than "0 g of calories from sugars" on the label, but evidently I missed seeing Sucralose under ingredients, which may be an artificial sweetener. At any rate, if it is the latter, shouldn't it have stated "artificially sweetened" somewhere on the labeled? I only purchased the Mixed Berry bottle because there were no flavored seltzer water bottles on the shelves and assumed it was a substitute. If you have discontinued the flavored seltzer water products, that is too bad for those of us who actually like seltzer, but, why did you make it sweet? There are so many other sweetened sodas in existence, I wish you would save one of the unsweetened ones for us?

By the way, I am generally well pleased with most of your store brands, especially the "Private Selection" items, and, to close this complaint on a good note, I must tell you that the Private Selection of Southern Butter Pecan Ice Cream is the absolute best Butter Pecan Ice Cream that I have ever tasted! It is delicious. I know this is too long an e-mail, so I'm sure you would not reprint it, but I thought that someone in your firm would like to know about the sparkling water and the Southern Butter Pecan Ice Cream.
     
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Loss Prevention Department Falsely Accused Me and Harassed Me .
Posted on
Rating: 1/51
LEXINGTON, KENTUCKY -- I was leaving the Richmond road Kroger when this man stopped me. He put his hands on my cart to stop me, asked for my receipt. He said mam I am from loss prevention and were checking everyone's receipts I said then why didn't you check the people in front of me receipt then he said well we saw you pick up an item and when you went in another isle it went missing (this was a $3 item) .

He went on and on asked me to go show him where I placed it on the shelf I said no if your that worried about it go check your cameras he said no go show me where you put it. I refused to do so I was in a hurry. I asked for his name and he would not give me his name then he still continued to accuse me he was extremely rude, public humiliated me and falsely accusing me of stealing and he would not let me leave until I said here you want to look through my purse then he said just go. I had just spent over $50 that day why would I want to take a $3 item?

And when I contacted his boss he seemed very unconcerned on how I had been treated he asked me if I had been in that store earlier that day I said yes I am in that store everyday sometimes 3 or 4 times a day. I am a mom I forget things but the way he made it sound I guess your guilty of stealing for shopping in a store more than once a day and your not allowed to change your mind and place an item back on the shelf. So from here on out I will never shop at Kroger again they lost my business for good.
     
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Beware of Gift Certificates
Posted by on
Rating: 1/51
FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to purchase "a night out" for him and his wife. We went to the gift card stand within the store and found one that we liked for dinner at Applebee’s and a movie pass at AMC theaters - totaling $50.00 ($25.00 for dinner, $25.00 for movies in one card).

After we returned home, we thought it would be nice to write on the gift card where the "AMC" theaters were located in Fort Wayne so they didn't have to look for themselves. Upon searching "AMC" theaters via "Google", we found there were NONE in our area. The closest is located about 80 miles south of Fort Wayne. We thought; why would anyone sell a gift card that no one can use?? We thought no big deal; we will just return it and explain to the management that they are selling gift cards that cannot be used in the area.

To our absolute surprise, we were told "Sorry, no refunds on gift cards." We said, but you're selling gift cards that are not valid in this area! And this one has not been opened... we just want to exchange it. They again said "Sorry" and refused to return it. We were forced to purchase another gift card for $50.00 for a night out at another restaurant and a local theater. $100.00 later, we have a gift card that we cannot use unless we drive 80 miles to the nearest theater.

*Beware of Kroger stores gift cards. They will sell you cards to restaurants and movie theaters that are NOT in your area... You will essentially waste money on these cards, as you cannot use them, nor will Kroger take them back. It's a scam in the highest order. We will be reporting this to the BBB as well.
     
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I Love This Kroger!
Posted by on
Rating: 4/51
DOUGLASVILLE, GEORGIA -- Every time I come into this store everyone is so kind and helpful. Today which is my favorite day because it is Senior Citizen discount day and not a lot of stores offer that. I was having trouble finding an item that I usually get on a regular basis and I ask a young lady to help my find it while she was in the middle of stocking the shelf, I can't remember her name but she had really short hair and glasses, it was around 3 p. m., She went out of her why to go into the back of the store and try to locate the item, I was about to loose hope because she was gone for a few minutes, but low and behold she returned with them item. I did expect her to come back at all because most young kids today don't care about the customers that much. She asked me if there was anything unless I needed help with and I told her no I think I have found everything else I was shopping for and I told her thank you and she replied My pleasure which really put the icing on the cake for me.

She was just a pleasant young lady. I definitely will return to this Kroger because of the experience today.
     
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Kroger Is Full of Crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by on
Rating: 1/51
MARIETTA, GEORGIA -- I went into Kroger to use their Coinstar machine. As I was wrapping up my transaction the power went out. OK, no problem.....it is how they handled it that was a little disturbing.

One of the associates walks to the outside the entrance of the store, lights a cigarette and talks on a cordless phone to whom ever. They start to close the store sliding doors and tells everyone to walk up to the front of store. As I am standing at the Coinstar machine 3 Kroger employees stand at entrance near carts and start small talk on how it took 2 hours last time for power to come back on. I ask them is there anyone that can get me my cash owed so I can get to work and the little boy employee said "there is nothing I can do until the power comes back on". I waited 10 min. Nobody came to fix anything. They let me sit there until I said something to another associate. I explained to her the situation and she said she would get my information, as I am telling the woman the little boy employee I spoke with first was laughing. As the woman went to the customer service desk I gave her my name phone number and email address.

I have not heard from anyone from Kroger yet. It has been over 24 hours. I am outraged. Not only will I not ever step foot in a Kroger again. I spend more money at their competitor for better service and appreciation for my hard earned money. I have lived in Atlanta for over 6 years and worked in customer service for 16 years, I couldn't imagine a consumer walking out of my place of business and feeling the way I felt after I walked out of that inconsiderate establishment. They should feel shame because that have lost customers for life!!!!!!!!!!!!!I HOPE THEY READ THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU OWE ME MONEY!!!!!!!!!
     
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Power tripping employees
Posted on
Rating: 1/51
BRANDENBURG, KENTUCKY -- Three weeks ago I went to Kroger customer service desk to receive a Western Union money transfer. I had the exact dollar amount and confimation number to receive this transfer but there had been a mistake made by the clerk in Toronto where the transfer originated. Kroger would not allow me to verify the transfer by the confimation number. I had been receiving a transfer weekly from the same person in Toronto for several weeks but the clerk at ZKroger refused to give a damn about that. I had a picture ID with my current address also but she didn't care. I had been off work for 2 months following an injury and no income except what my friend sent from Toronto. The night before this incident I had witnessed my nephews suicide and explained to them that I was having the worst day of my life. They continued to refuse my money even after I showed them Western Unions Policy stating that all I needed was the confirmation number to receive the transfer. Managers were called that wouldn't help and I left in tears after some choice words to the employee that had all the power. Every business in this town is like this. You would think the money came from their own pocket. The next day I unwadded the same form I gave them the previous day and the new clerk accepted it without question.
Today I went in to get another transfer and the same power tripping employee was there. She saw my name on the form and without another word to me called the manager and the manager without explanation told me to take my business somewhere else. They are the only store in my town other than convenience stores and the only one with a Western Union service. I hate them.
     
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Kroger Manager Accused Fiancé Of Steeling, Then Assaulted Him Over Formula For Our 2 Month Old
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ALLEN PARK, MICHIGAN -- Today my fiancé went to Kroger to see if he could exchange our old cans of Enfmil for the soy formula since the doctor had us switch. he took the four cans to the service desk with no receipt, but they did have on them the markings Kroger puts on all their cans.He asked if it was possible to exchange. The woman looked the cans over then asked to see his receipt. He told her he didn't have it anymore but said they are from this store its the only place we buy formula. she said I cannot help you and turned to do whatever it is she was doing. He asked if there was any one else he could talk to about this. She told him that it didn't matter who he talked to he cannot get money back without a receipt. He tells her again, he doesn't need money he only wishes to exchange them and feed his baby and asks to speak with her manager. she says fine and calls the manager when shes done she slams the phone down and says he coming but he told me to tell you no anyway so you might as well just leave. He said he will not leave he's going to wait and speak with her manager. She then tells him to just get away from her. He says excuse me she said stand somewhere else or leave. he said ma mm, I'm going to stand where ever I want to and wait for the manager. What the h*ll is your problem? She proceeds to grab the bag of formula and says maybe I should just take these back. He said what do you mean take them back? Do you mean you'll do the exchange? cause unless you exchange them you definitely will not take them back I paid for those. So she throws the formula at him and tells him to get out! He caught the formula as it hit him in the gut, at this point pretty upset with every one in the check out lanes watching him being accused, he said if you want it so bad take it and slid it to her across the counter. It stopped right in front of her. She acted as if he just threw it at her face. She came from behind the counter and grabbed his hand trying to drag him out the door. at this point the manager walks up and he pulls away from her. The manager says what do you want to know about the formula? He says forget about the formula I want to talk about your employee throwing things at me and accusing me of steeling. the manager says he'll deal with that later now what about the formula does he need to know. and he asks about exchange policies. The manager says when did you buy it? Jon says I don't know within the last month. manager tells him to wait and goes to talk to the woman. she pulls out another can from behind the counter of a different brand. Jon didn't hear every thing they said but the saw the manager smile and heard ya, I just want to see if he really bought it. The man comes back to my fiancé now standing at the end of the first register and say were you here yesterday bringing back formula? Jon says what are you talking about. The manager says no, answer me I want to know if you were here. Jon tells him he wasn't and the manager asks a cashier is this the guy he says yep that's him. Jon says no it isn't, I was no wear near here yesterday. Manager say you need to leave your causing a seen get out of my store. Jon say I don't appreciate this in fact I think its cr*p I've been at work all day and come in here to take care of my family and you people act as if I'm a criminal in front of god and every one else and you say I'm causing a seen while defending myself. the manager tells him he can take it outside and Jon says ya, lets take it out I'm not done talking to you. so they walk toward the door and Jon turns to say seriously you have the wrong guy I'm a good person trying to feed my family. Under the managers breath he hears "low life scum bag mother f**ker" He says what did you say to me the guy says your a f**king scum bag starting a scene like this. So they get outside and Jon turns too face the guy and hes got his dukes up ready to go. J on says what your going to hit me now? the manager lunges at him and hits him a fist in the side of the neck and one in the shoulder. then three bag boys jump in to restrain Jon. Jon says are you crazy? After he regains his composure of course he tells the man that's assault buddy you just lost your job manager says what are you going to do?You stole that formula you won't call the cops. Jon says your pretty sure of your self to risk your livelihood. manager says call them! Jon said let me use your phone man I will.manager says just leave your causing a bigger scene.....

These are the facts as I recall them they might not be exact. I wasn't there so can't speak from memory.

My fiancé has long brown hair and a couple tattoos he is 30 but could pass for 24-25 I think this had allot to do with the way this played out but either way it's nonsense. They just lost our business for good. We have been loyal Kroger patrons for a long time and have spent a lot of money with their company. I'm absolutely disgusted! This Kroger is located on Dix and Southfield in Lincoln Park MI.
     
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