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Bad Pork Chops
Posted by on
Rating: 2/51
FRIENDSWOOD, TEXAS -- Bought today and cooked today pork chops dated to expire in 5 days (which is a bit long). Didn't pay attention til their totally cooked color was pinkish on the outside but not inside. Then noticed the entire napkin they sat on in the package was pink and had a strange smell; and it was not pink from blood. Made me think of that "pink slime" I have been reading about food processors using to disinfect meat - its ammonia something or other.

They do not taste like grilled pork. The don't have any taste or smell, like it has been bleached out of them. Also, they have a mushy texture, not at all like the more chewy texture of pork chops.

Won't be going back there again.
     
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ok4now on 02/03/2012:
Great first review Conroy. Let's start with the expiration date. Here's a dirty little secret the food stores don't want you to know about. If the meat still looks fresh they relabel it with a new date. They don't want to take the loss.

Some food processors do use ammonia to disinfect the bacteria from their product, especially mechanically separated chicken. Most chicken nuggets are processed this way. Yuck!!

I know what you mean about the taste. It's bland with no flavor. My biggest complaint is no matter how I cook pork chops they always come out tough. Tried baking them, pan frying and grilling. I don't buy them anymore for this reason. I've had much better luck with a pork loin. More tender & juicy. Good for you not going back there again.
Starlord on 02/03/2012:
I just saw Jamey Oliver's video on 'pink slime,' and can guarantee you that the processing trick for ground meat is not used on cuts like pork chops. The Bits and Pieces of meat from cows or chickesn and maybe pork are ground and washed in Ammonium hydroxide. Since this is a process, and the ammonia is not actually an ingredient of the final product, the makers are not required to inform you of this process. The video was run on Yahoo News the other day, and may be on youtube.
Alain on 02/03/2012:
For some background information on this subject, go to http://www.snopes.com/food/prepare/msm.asp It will help separate fact from fiction regarding this topic.
jktshff1 on 02/03/2012:
I always rinse off meat after I purchase it. As far as pork chops being dry and tough. Try marinating them in some Italian dressing for @ an hour and not grilling them as long.
Venice09 on 02/03/2012:
Good suggestions, jkt. Pork doesn't have to be cooked to death anymore. Overcooking ruins it.
Churro on 02/03/2012:
The quality of meat at big chain stores these days leaves a lot to be desired. I simply won't eat it. I'm fortunate in we still have good butchers around these parts that deal in meats raised locally on small farms. That is the only place I'll buy my meat. It costs more but hey life is too short to eat slimey pork from industrial farms injected with goodness knows what.

Good review.
Foodie on 02/04/2012:
Your bland pork chops have nothing to do with pink slime. Pork chops from Kroger and a few other chains have tasted bland for years. Mostly, that's due to public pressure for leaner cuts of meat, so pigs have been bred to be leaner for over a decade or more now. Then, the butchers trim off excess fat. Unfortunately, much of what carries the flavor of meat over your tastebuds is the fat. My personal opinion is that all the lean meat is not helping keep down obesity anyway, because that fat also helped us feel satisfied after eating smaller portions, and now we just don't get that satisfied feeling and end up eating more of everything on the plate.

As for the whole pink slime debate, Jamie Oliver's demo made no sense to me and contained some glaring factual errors that lead me to question the rest of it I don't know much about. Factual errors such as claiming the trimmings are used for dog food because dogs can tolerate food unfit for humans. Dog food has to meet the same standards as human food in terms of safety (nutritional factors differ, of course), and that's because people eat dog food sometimes. The main thing about dog food is the dogs really don't care if their food is a big glop of mush, so you can use all the Bits and Pieces mashed up and ugly looking. Plus, it's cooked to well done.

As he held up the parts, there's nothing inherently wrong with those parts. It's mostly the scraps of meat left on the bones after all the other pieces are cut away. I'd be perfectly happy to use any of that for making soup stock. He also made a comment about those parts being most likely to be contaminated with bacteria because they are closest to the intestines. If that's the case, the filet mignon should be the cheapest and most bacteria laden cut! (Feel free to spread that rumor so I can buy filet mignon for cents to the pound.)

What the parts he showed did look like are the more sinewy pieces.

I somewhat suspect the possible contamination issue has more to do with how much that meat is handled during processing into pre-formed patties by unskilled workers. Any skilled butcher won't contaminate the meat during butchering, and people's bad habits in their own kitchens is a bigger risk than the part of the animal the meat comes from.

My guess is that the pink slime mostly works like a binding agent. When you make your own hamburger patties from fresh ground beef, they fall apart easily, which wouldn't be suitable for mass production and packaging.
Maxine on 07/22/2012:
We had the same experience with Kroger Pork Chops. They had a mushy texture and no taste. Last time we bought pork chops at Wal-Mart and they wear the same. Nothing taste like it should anymore! What is really going on?
Chae on 12/04/2012:
Purchased Country Spare Ribs (12/3/12) from Walmart. Noticed today (12/4/12) after warming leftovers the meat smelled like ammonia. I give up!
Ms Thomas on 02/10/2013:
I just returned some center cut pork chops to Kroger. I fried two and the texture was "strange" mushy like - seem as if there was another derivative added. Whatever, I have never taste pork chops with no taste. They even fried different. Yes, I agree what is going on? I know I am completely turned off from pork chops after that experience.
BobbyD on 04/28/2013:
We just bought some bone in pork chops from Kroger and the texture was mushey and they never turned white like the chops we are used to
Trish on 07/18/2013:
I went online to look and see what was wrong with the pork chops I cooked last night from Kroger. I thought did I not cook them long enough, over cook them, were they old, I am happy to see there are other reports. This is the second time this has happened I'm not sure where I got the first ones from, it was so long ago but most likely Kroger. It has been so long because last time I cooked pork it did the same thing and it took awhile to want pork again.
Gabrielle P on 08/22/2013:
Every pork chop I have bought in the past year or so has a weird, mushy texture inside.. It doesn't matter what store , as I have bought from several different. I've even bought from my local mom and pop butcher shop.. Its perfectly done throghout but that same mushy jelly like texture is always there. My husband has noticed the same thing.
HateChopsNow Too on 08/27/2013:
Kroger and Publix. I used to love pork chops, admittedly preferring the mixed chops that may have been the ugly mishapen ones ...now, yuck. Everyone on this site says mushy
Sally C on 10/22/2013:
A year or so ago I had decided to stop buying bone in center cut pork chops from Kroger because of the weird meat texture they started to have. Something has changed ( and not in a good way ) in the last couple of years. Anyhoo, I apparently forgot about why not to buy pork chops at Kroger because yesterday I bought what looked like a great package of pork chops at Kroger, baked as usual, served. Gross!! I couldn't even eat mine and the biggest telltale sign they were terrible is my husband threw his away!! As soon as I bit into mine I remembered why I told myself never to buy from Kroger again. I can not fathom what the heck they're doing to the poor pigs but they need to STOP!!!!! I'm going over there tonight and I'm going to ask for my money back. Maybe if we all did that would help to put a stop to whatever is going on.
Craig on 12/21/2013:
There is something really wrong with Kroger pork. But it isn't just Kroger's. The pork chops taste like a piece of rubber in texture, and there is this white foam that comes out of them when I cook them. Nobody wants to tell us what is really going on, but I think I'm not going to buy pork anymore.
Cheryl H on 02/02/2014:
Bad experience with Kroger Center Cut Pork Chops two times. Never again. They were fried one time and grilled one time. Both tasted mushy and had a terrible flavor. I wil not be buying Pork Chops again. The date on the chops were the same day I purchased and cooked. They are doing something to the pigs to purchase. Sad.
Ann in Milwaukie on 03/05/2014:
Read al the comments and the experience everyone is having with pork chops seems to be across the country and going back a couple of years.
I wonder if it's how hogs are raised. I know they are raised on concrete and are fed something "scientific" to fatten them up quickly. The meat is definitely flavorless and the texture is NOT meat-like. Whatever the reason many folks are turning off to eating pork. It would be grand if someone would come up with a definitive answer to this inquiry.
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Rude Employees, Poor Management to Boot
Posted on
Rating: 1/51
LAGRANGE, GEORGIA -- I have been shopping here for years, I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared and him and shouted that she would be right there very angrily. She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I.

I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy. My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. this is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera.

The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.
     
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CU on 10/06/2013:
No disrespect, but when you failed to comply with her request AND the law, it's disengenuous for you to complain about her.
nikalseyn on 10/06/2013:
Contact Kroger corporate. They have a website that lists both an email form or, better yet a phone number to call. They need to know about this location's employee problems.
trmn8r on 10/06/2013:
Did you look at this from the attendant's point of view? The attendant was in a bad mood because someone spilled gas - that isn't surprising, but that doesn't give them an excuse to be rude.

Now they are dealing with that, and someone is filling their tank while the engine is running. I have to say, I have never witnessed that in 36 years of driving and getting gas.

I can understand the attendant to be upset about leaving the car running while fueling, and to say something about it, if that is what happened. If you choose to ignore such a request, that business can *require* that you no longer shop there. Insisting you leave the car running so the little ones can stay cool and comfortable like they are at home in the living room is, well, it is selfish and endangers not only them but everyone else and any nearby property.
ontario_girl on 10/06/2013:
When I worked at a gas station, if someone failed to comply with these rules, we were required to halt the pump. ESPECIALLY after I asked them to turn off the vehicle. You were asked to do something and ignored the request. Personally, I find that rude. I would rather my children be hot for the few minutes it takes to fuel up a vehicle, rather than igniting static electricity and being blown sky high.
Popcorn on 10/07/2013:
Your husband put the safety of the employee, other customers, and Your Children in danger. They had every right to act that way. These rules are not to inconvenience you, but brought about by previous accidents where there was a loss of life.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Training of Staff
Posted by on
Rating: 1/51
RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits and vegetables.

As a culinary chef who enjoys using healthy meats and organics in the meals I prepare have a problem with the brash rudeness I receive from mainly your male employees who seem to lack normal social-filters of politeness and manners when checking out and assisting customers. They are not trained to recognize the products Kroger sells.

Let me give you an example. While purchasing groceries June 2, 2012 @ 8:50 PM I entered a checkout lane with my husband. AJ was the cashier. He greeted my husband took and swiped our rewards card and proceeded to scan in our items. He pulled a plastic bag of bulk dates and commented to everyone around us that it looked like I was buying large cockroaches. He would not stop with the comments regarding my produce. The 3 females on staff included the customer service representative commented to him that he was being rude to the customer but left.

He than rudely demanded of me” What is this?” I replied red faced that those items were called “dates”. He then demanded answers of me for many of the items I was purchasing questioning why I was spending extra money for organics. My husband, a Physician, attempted to explain to him why we felt organic where important and your cashier cut him off. We left with our groceries with AJ yelling rude exit remarks. ”Hey, Like try to have a nice night.”

I will spend my grocery money at Whole Foods or Central Markert where staff is better trained in customer service.
     
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Anonymous on 06/03/2012:
Don't let one cashier keep you from shopping at a store you like. Just avoid that particular cashier when you are shopping. Also, speaking to a manager might help. They could talk to that cashier to let him know that those comments are out of line. He probably thought he was being funny, when he really was being rude. A manager talking to him might put him in check.
ticia232 on 06/03/2012:
I don't think you should stop shopping at this store. The female staffers, who couldn't get him to stop, more than likely have already told management about his rude comments. Go to the manager and back them up, because if you don't he could try to play the "they just don't like me and ganged up on me" card.
You, the person who was offended by his comments, have more pull than anyone. Even if they haven't gone, your complaint will allow them to open up about what they witnessed.
Starlord on 06/05/2012:
I don't really care if your husband is the Suergeon General, I am one who believes organics is the biggest scam going. It is estimated that if we totally switched to organic farming, we could feed three billion people. Problem is, there are seven billion people on the planet. Who decides what four billion people starve to death? Organic proponents decry the very algricultural scientific advances that enable us to feed the population and have a surplus.
lexophiliac on 06/05/2012:
Midol.
Old Timer on 06/05/2012:
Lexo, perfect! But I don't think they make Midol for men yet? (I know, I got it, LOL)
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All Areas Going Downhill
Posted by on
HOUSTON, TEXAS -- Kroger. Used to like them but not any more. First lets start off with the bread. A few years back they had good bread. About a year ago the taste changed. Now the bread is horrible. Its got some weird chemical taste to it. Either that or it falls apart on you. So someone, somewhere along the line obviously changed their ingredients to something cheaper which is not that hard to figure out. The meat is filled with die, which makes you think its fresh, yet when you get home, the next day its already turning. Their pudding used to be good as well, until about a year ago, then the taste drastically changed. I'm not sure what's up with them, but something very different is going on with all their foods. I hope I'm not the only one that's noticing this. Their Kroger bottles now have a very flimsy plastic which breaks easy if you drop the water even one time. A whole will be in it somewhere and you'll lose your water. I confirmed this by calling customer service. My question was, did the company change the plastic on your Kroger water bottles to something cheaper? Well after about 1/2 hour on hold, then another 10 minutes getting transferred twice to two different people, finally someone could answer my question. Which was yes.

The apple juice doesn't even taste like apple juice. This was the one for $1.99. Do yourself a favor and dish out an extra 40 cents for namebrand. Its much better. Oh and it actually tastes like juice. And of course we have price gauging. Why have a new low price sticker and then a week later raise to a new low price which is higher than the one you just put out? I mean really. Every week I go by and it says new low price $1.48 Or something on that line, then the next week it says new low price $1.69. ? Do they think the shopping public are this dumb? We can see. If you put a new low price up, you need to keep it for more than one week. Plus the fact that they are charging almost the same price for their store products now as they are the name brand products. Come on. Its store brand. Boy, they must think their stuff is really that good. Sorry but its not. I've already stopped buying their water, and will never buy it again, just because I don't think it should have taking 45 minutes on customer service to answer one simple question. Their meats are out as well. Soon I will stop shopping their almost completely. I will only go on days they sell name brand products like the Del Monte vegetables on the mega ten events. Other than that I'm pretty much done with them. Be sure to check your expiration dates too. Their employees aren't too bright. I witnessed one of them pick up a steak that someone left near the bread and go put it back in the steak section. Who knows how long it was left there, I took a look at it and looked kind of deep brown, probably no good, or on the verge of being no good. So I did what any reasonable person would do. I threw it down aisle 5 like a frisbee. Oh yeah. The baggers don't know how to put things in bags either. Half your groceries will be in the cart without a bag. So make sure you grab a few extra. Bye bye Kroger.
     
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Anonymous on 11/22/2011:
Good review. Kroger = Fred Meyer where I live. I've noticed the "new low price" scheme here too.

As for store brand items - to me, most taste different than name brands, usually worse. There are very few store brand items that I will buy and when I do, I always buy one first and test it out (usually on my daughter) before buying several at a time and regretting it.
gtlarabee48 on 12/08/2011:
I can remember 20 to 30 years ago, if it was a Kroger Brand it was better than the National Brand, but no longer so.
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What to do ????
Posted by on
CINCINNATI, OHIO -- Okay, so I went shopping at Kroger and I used an ebt card $260.55 to be exact ,and I owed cash for non food $33.55 (I was paying cash with master card) ,after I had done swipped my ebt card she noticed she didn't use my coupons I handed her at the beginning of my order. she then tries to apply the coupons to my CASH balance witch needS a over ride key from a manager and the manager is off this 50 yr old lady running a brand new Kroger 6 USCANS 2 lanes and front desk ''not to mention I go at midnight on the 9th because that's when my ebt balance is loaded to the card but this lady is always there alone on 3rd shift ,but back to what I was saying.

So she then can't over ride because of no manager on site, so we then try to take to coupons off and you need a (OR) key for That too.. so she pages a butcher in the back ~his wife is the manager, he calls home and allows the cashier to talk to his wife ''The manager'' and she says try to pay with cash so I run over to a bank IN THE SUPER STORE and with drawl $40 with a small fee of a couple bucks ''fine'' after sitting there for 1 1/2 hours trying to resolve this, she the (cashier) then gets permission from the butchers wife ''the manager'', lol to collect the cash amount of $33.55 and suspend the order until she got there in he morning and she would fix it, then the cashier takes a copy of my state id and my phone number in case of any problems, Not to mention I was Very nice during this 1 1/2 time period.

Then I wake up in the morning with a missed call from the police station I call back an they say the card you used apparently didn't have enough money on it to cover Krogers last night you need to go pay them, I tried to explain the situation and he got rude like I was a thief... so I then contact Kroger and ask them why they called the police on me when they have my info there, they said it was the professional way of doing it ?!? really?!? and now I'm mad because they made it out like I tried to get over on them, so I hang up and cal my ebt card to see if I did pay before acting an ass and then looking like one too. and it tells you your last 10 transactions and it said may 10th 1:07 am in the amount of $260.55 then after that it says 6:33am in the amount of $260.55 refunded back to the account, so I call Krogers back.... and tell her when I waked out that store every Thing I had was PAID for... it was their error, and she admitted they had to cancel the whole order out and needed me to come in and re run my card again OR she was going to prosecute me.

So now I'm pissed and told them I have a life I was not going to stop what I got to do and come Right There I then told her I stood there that night for almost 2 hours at their convenience and they would have to wait for my convenience to come back down. she goes on to argue it was only 54 minutes she watched the video bla bla bla ....So can I go to jail for this? if they do press charges whatt action should I take ?Is this Illegal ? isn't a manager always supposed to there ? (legally) I could have gone right down there with a simple phone call from Kroger but since I was contacted by the police with accusations being made, then her to tel me if I didn't come right there she was going to press charges on me ,so I'm making it a point to pay them when I need grocery's again and will already be there (gas is over $4 a gallon )
not to mention there was enough on my card ($500 and all of my ice cream was melted and ruined ;( any advice ????
Resolution Update 05/11/2011:
So I was upset when all this took place and still a little upset about it ...but to answer your questions ..Yes you can use coupons in fact here if you dont use your kroger plus card with your food stamps they can suspend them this is for wic as well, I couldnt do nothing as for the re ring or just walk out because it was already taken out of the account , and as far as me not running right down there was I am married with two kids my successful business just collapsed and im on food stamps , and gas is alot for me in a suv and now every manager there and police are gonna put me as a thief , IM AN HONEST PERSON , it hurt my feeings to be called that not to mention im 26 and dont have sqwat on my record and i was gonna go pay but when i was already in the neighborhood like when I was taken my daughter to school in the morning ,and my reason for going that night was because I didnt have breakfast for my daughter b4 school she goes to kindergarten so they dont feed them, and its common to run out a week b4 you get more (ebt) so that last week my sources are dry and im living day by day until they come :( but I live in harrison ohio there is only 1 kroger here so i said cincinnati because you just never know someone from krogers could have ran across this and got me in trouble or something ,im not good with the laws or i wouldnt be here i just know how to stay outta trouble and the rest is just common Courtesy ,okay but on to it i talked to the police again and they didnt believe me and stil treated me like crap so i called krogers company and spoke to a higher person had her check into it she tels me it was their screw up she was sorry she made that kroger cal the police had them come down there and told the officer that treated me like shit it was their (kroger) fault EVERYONE of them kissed my butt and gave me gift cards and the cop Im calling his boss tomorrow because he didnt give me a chance to explain he just told me if i didnt pay he was gonna arrests me infront of my kids and that really upset me because if I cant talk to an officer that gets paid to protect me and my rights about my RIGHTS WHO CAN I???? and thats what brought me here thanks to all of you helpful or not nice or rude you all help me in making my decision
     
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Venice09 on 05/11/2011:
Under the circumstances, I agree that they should have contacted you and given you an opportunity to return to the store before calling the police. I wouldn't get even by putting it off though. It could cause you more grief than its worth. I would go back and settle it right away. In the future, you should make sure the cashier deducts the coupons before swiping your card, especially late at night.
jktshff1 on 05/11/2011:
A manager being is the store is not legally required.
Yes, they can file charges, but probably would not be upheld. Still, would cost you money and time.
I would start going the next day, rather than at midnight.
Good luck.
momsey on 05/11/2011:
They didn't handle it properly at all, what with calling the police. I would be very upset as well. However, just to protect yourself, go and take care of the situation rather than wonder what will happen if you don't.
clutzycook on 05/11/2011:
If it had been me, once I realized that it was going to take managerial override to get my coupons applied, I would have just told them to forget it and saved the coupons for my next trip.
Inat on 05/11/2011:
... or just canceled the entire transaction and re-rang it all WITH coupons applied
madconsumer on 05/11/2011:
all this over a few coupons? it would have saved all this had you decided to NOT use the coupons.
MRM on 05/11/2011:
Mad, you're on point. People think that by using coupons people are saving money. But in fact, coupons are used as a tool to entice shoppers to spend mo money, mo money, mo money!
madconsumer on 05/11/2011:
mrm, unless one is an extreme coupon user, I see them as a hassle than a savings.
Venice09 on 05/11/2011:
I cut my grocery bill in half with a combination of coupons, store discount card and sales. And I am NOT an extreme coupon user. I never use more than ten coupons per transaction. Who wouldn't want to get 50% off groceries? Seems foolish not to.
Starlord on 05/11/2011:
I would not call Crystal an extreme couponer, yet, but she generally saves in the vicinity of 50 to 60 percent when shopping by using coupons. We are discussing beginning extreme couponing and donating a large portion of our purchases to our communities resident pantry and food bank. With the economy the way it is right now, I don't consider that a hassle, but a survival tool. In the OP's case, as a former LEO, I would have to consider this a civil matter, and if the store manager proceeds, it might become a case of malicious prosecution.
Anonymous on 05/11/2011:
Venice +++. My recent favorites are store reward coupons..just got a free bag of dog food, and a $1 off next purchase, which they doubled at checkout.
Venice09 on 05/11/2011:
Starlord, I've been considering doing the same thing. Our local food pantry has been begging for donations for a long time. If I really set my mind to it, I could buy plenty of stuff at a minimal cost.

Unslated, I get a lot of free stuff with those register coupons and promotional offers. Not using them would be like throwing money away. Also, I forgot to mention that my store doubles coupons, and that really adds up!
clutzycook on 05/11/2011:
I use coupons on occasion, but I only go for the ones that are for stuff I'm going to buy anyway. I usually can knock of $5-10 off of my bill by doing that. Doing the bulk of my shopping at Aldi and then determining where I go to get the balance of my list based on who has the best sale that week helps a lot too. Never could understand that extreme couponing stuff.
trmn8r on 05/11/2011:
I wouldn't mess around with this. While it sounds like they clearly had issues figuring out how to handle you as a customer, they will go after you for payment. I don't think you would prevail in any legal effort, and I don't think it is worth the effort. You just want to get your bill paid and move on. You may want to consider taking your business elsewhere after this. I would.
yoke on 05/11/2011:
The store was wrong. When the OP left she felt as if everything was taken care of and her groceries were paid for. Why did Krogers do a charge back and then call the police? The OP did nothing illegal for them to call the police on.
ChuhBaca on 05/11/2011:
I think this is really up to the OP as to how far she is willing to go. Does she owe the money? Yes? Did the store completely mishandle this? Absolutely!

If it were me, I would settle up ASAP and contact the news about the situation. When I worked overnights in a grocery store, there was ALWAYS someone present to act in the capacity of a manager for "overrides".
jktshff1 on 05/11/2011:
While I believe Kroger did make a mistake. It was probably in everyone's best interest to have the police contact the customer. We do not know the attitude (not insulating anything)of customer or csr. That way, if there is trouble the authorities have already been made aware of it.
yoke on 05/11/2011:
If the OP paid for her order and has a receipt to say she does and also can get proof that she paid and they deducted why would Krogers risk a lawsuit for doing what they did. Krogers is acting as if the OP did something illegal and yet they are the ones that acted illegally. I would bring the police to the store when the OP goes to take care of the matter. For some reason they are acting as if the OP did something wrong.
Cwazychicken on 05/11/2011:
In my state, I can not use coupons with ebt cards....Since ebt is tax free to begin with. But probably different where you are from.

Sorry about your situation, they didn't handle it very well. The least they could've done is not cancel it and not cause this problem at all. All this for a few coupons? I would've just rather paid without the coupons. I would do what you can to prove your point. Good luck to you.
Cwazychicken on 05/11/2011:
Edit: Maybe its not a state law but most the places I go to get groceries with EBT and have a paper coupon, they will not accept. I guess it depends how nice the cashier is and how the store manages things. There have been a few places that have but there have always been errors in processing the coupons, Once or twice the cashier was nice enough to count the coupon and got a manager to do it so I got the discount. But some times they tell me "sorry we cannot do that". So I guess it just depends where you go. I basically have stopped even trying to do coupons though to be honest. I figured saving enough on taxes with EBT was better than the hassle it would take to use coupons. But I would not go to a store like this. If I could not process my order, I would just leave the food there, walk out and go to another store.
Ytropious on 05/11/2011:
I was wondering that Cwazy. It seems odd to be able to use coupons with a government funded benefits card but whatever.

I would have just voided the transaction and rerang it on a new register, but maybe they can't do that there without a manager either. Or you could have cashed out, then returned the items that needed a coupon and rebuy those. I'm wondering if these options were ever given to the OP and if the OP said no? Point being, save yourself the grief and use the coupons another time.
Anonymous on 05/11/2011:
I don't know why coupons couldn't be used with EBT cards...seems odd that a person can buy everything from soda to candy with them, but they can't use coupons? Anyway, that's not the point here so I guess it doesn't really matter.

As for the complaint itself, the OP left Kroger under the assumption that all was well until morning, even letting them take a copy of her ID, phone #, etc. This is in no way the OP's fault for not just using the coupons at a different time..it's apparent that whatever happened, the Kroger employees messed up. I've worked in grocery stores before, it's just not that hard.

I hope the OP notifies the top persons at Kroger of this debacle. Maybe they can use this example to ensure that whatever time of the day someone chooses to shop, there are employees on staff that know how to do their job right.
yoke on 05/11/2011:
jc, I find it odd that coupons would not be allowed with EBT cards. You would think that the government would want people to be able to save money when they can.
Anonymous on 05/11/2011:
My friend has a EBT card and he uses coupons with it all the time he has never had issues with it.
ChuhBaca on 05/11/2011:
I think in retrospect, it's easy to say to use the coupons another time. The way the posting is written, the cashier noticed after and jumped into action to correct the missed coupons.
Anonymous on 05/11/2011:
I like WIC. With that, you are forced to buy things lile produce, milk, eggs, cheese, bread, formula, healthy cereal. This ensures the family is eating right, instead of buying junk
DebtorBasher on 05/11/2011:
Coupons are a great savings IF used to your advantage. Were these coupons worth the extra paid for money withdrawal fees, the gas used back and forth, leaving copies of your ID, shopping at midnight (those EBT funds would still be there in the morning and the entire month)? I know people with EBT cards and they use coupons all the time. I donate my unused coupons to our local Food Pantry and I'm sure most if not all of those people have EBTs here in Ohio where you're at.

I can understand all of your frustration, but again, is it worth having charges against you over the coupons and EBT error? If they can get this mess settled by having you come in again to re-ring your EBT card and you decide to 'make them wait until you're ready' it's at that point that you will have no one else to blame if they DO press charges. Because the matter can be solved now and you are choosing against it. It isn't going to hurt them any, it's you who is going to have it on your record and I may be wrong, but if it turns out to look like some kind of fraud involving your EBT card, you may risk losing that as well. It's too bad all of this happened, but I think you are making a big mistake by not going to clear this matter up.

Keep us posted.
Anonymous on 05/11/2011:
YaYa, I was thinking the same thing - except I think the idea is probably that government can't tell people what they can and can't eat so it would be hard to change the EBT. That's just a guess though. I think WIC gets away with it because it's Women Infants and Children program - my mom used to work at the WIC office and I know they try really hard to make sure that kids that qualify are at least getting some nutritional value.
Anonymous on 05/11/2011:
What a nightmare! In all of my years of being around people that use EBT cards, I have never heard or witnessed such drama like the OP describes.
Sorry about the hassle, OP and glad I wasn't the cashier.
Lesson learned on my end. Thanks.
DebtorBasher on 05/11/2011:
I just checked on the Internet. Many people from all different States asked if they can use manufacturer's coupons with EBT cards and so far, every one of them said yes.
Anonymous on 05/11/2011:
I could have told you that, Sherlock.
Venice09 on 05/11/2011:
Yoke, that was my first thought. The government would WANT people to save money! I don't see any reason why coupons can't be used.

Just, I agree with everything you said. Some people are assuming it was just a few coupons, but there is no indication of that in the review. There might have been a substantial amount of money involved. Or maybe the coupons were close to the expiration dates. I fully understand the OP wanting the coupons deducted from the bill.
Anonymous on 05/11/2011:
It is legal to use coupons for qualified items with a EBT card and you do pay applicable taxes on items that you purchase with it..
DebtorBasher on 05/11/2011:
I could have told you that, Sherlock!
Anonymous on 05/11/2011:
Correction: You don't pay taxes on food items.
yoke on 05/12/2011:
Glad to see that Krogers did right by you and yes you need to report the officer. It is scary that a store can do that. To think someone can erase a payment and then act as if you are the criminal. To me the cashier did something illegal.
Venice09 on 05/12/2011:
Thanks for the update and further explanation. I hope your situation improves soon.
Cwazychicken on 05/12/2011:
Thanks for the information, perhaps some places just didn't want to go through the hassle with my ebt card and a coupon. I've had it happen a few times a place didn't want to take a coupon (but I think they were gas stations)....Like I said, it just isn't worth the hassle to me. Most the things I buy are on sale so to save time.
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Denied $20 Discount
Posted by on
CARROLLTON, GEORGIA -- I recently received a mailing from Kroger Atlanta with a message from Bruce Lucia describing me as one of their very best customers and including a number of coupons “chosen especially for me”. One of these was a coupon that gave $20 off groceries for each new prescription brought to the Kroger pharmacy. What a contrast with the service I received at the Carrollton, GA Kroger store on 3/1/08 from Allyson Tant (Manager on Duty around 6:30 pm).

On Feb 29th I brought two prescriptions to the pharmacy along with the coupon which should have entitled me to two $20 off coupons for my next shopping trips. The woman who rang it up scanned it all correctly, noted on my coupon that I had used 2 of the 3 available offers for $20 each and informed me it would take about 20 minutes to load onto my Kroger card instead of giving me a gift card or paper coupon. I returned the next day under the assumption that I would have $20 available on my Kroger card to apply to my purchase. I spent about an hour shopping, totaled my purchase and was told by the cashier that nothing was coming up on my card. She called over the manager, Ms. Tant, who tried to call some office that was closed and then said I was basically out of luck, there was nothing she could do.

I explained that I would not have done a big shopping trip at Kroger that day had I not been told yesterday that I would have $20 available within 20 minutes and that this was clearly Kroger's error. The only solution she offered was to void my transaction (after I had spent an hour shopping!). When I said again that I thought it was very poor customer service to basically imply I was lying (I had my Kroger card and pharmacy coupon that had been noted on by the cashier yesterday and she could have just checked with the pharmacy!) and refuse to honor the $20. Her response was that she wouldn't know what to say to risk management. How about that you give good customer service?? At this point she just walked off. I was not given any information about how to redeem the $20, a customer service number to call or anything. I noticed as I was leaving that she was just leaning against the customer service desk with another employee pointing me out and glaring at me. Like I had done something wrong my asking for the discount they offered me!

It seems obvious to me that good customer service would simply have been to check with the pharmacy, confirm the prescriptions and err in the customer's favor. I am now out $20 I should have been able to save on these groceries, that counts for a lot for a family on a budget. I am usually happy with Kroger and feel the give me a good value, but I am now reluctant to return except that your store owes me $40 in groceries for the two prescriptions but I have no idea how to ever recover it because I no longer trust your company to give decent customer service. If Ms. Tant was giving the type of customer service they endorse than I will just shop elsewhere from now on.
     
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Principissa on 03/02/2008:
You aren't out 20.00 because it wasn't your 20.00 to begin with. It was Kroger's. Today is Sunday and the office that handles these things is closed today. It is possible that since you got the offer on a Saturday that it could take 2 business days to process, especially since the office that takes care of it is closed today. I'm not accusing you of any wrong doing, but what if you initialed the coupons and not the pharmacy and they gave you that 20.00? The manager would take the heat for that. I don't think this was bad customer service I think this was the manager following the policies.
tnchuck100 on 03/02/2008:
1. Let them restock the groceries.
2. Retrieve your prescriptions from the pharmacy and go elsewhere.
3. Thank Ms. Tant for the outstanding customer service.
4. Apologize for bothering them.
5. Return the coupons to Bruce Lucia. Tell him they were invalid.
Anonymous on 03/02/2008:
You could have just had them restock $20 worth of groceries until the matter is resolved??
hello dolly on 03/02/2008:
While it is regrettable that Ms Tant was unable to provide you with the $20 you felt entitled to how is that BAD service? Really? I just don't get it she can't give you something not able to be verified and she gives bad service? How does that add up to bad service?

By the way it sounds like you shop at Kroger pretty frequently can't you use the discount on your next purchase? Or would you have us all believe you decided to buy groceries this week because you were getting a $20 discount?

tnchuck100 on 03/02/2008:
I think the main problem here is Kroger corporate is issuing coupons that their stores are not authorized to honor. Kroger's integrity just went down the toilet.
fascismsux on 03/02/2008:
I just got a thing in the mail from OVEC (Ohio valley environmental coalition) You mail it in along with $20.00 and ya get a shopping card to take to Kroger . If ya use the card at Kroger , 5% goes to ovec to help fight Mountain Range removal ! Yay for Kroger! Vote with your money ,cuz , that's the only vote ya really got !
phirerednga on 03/23/2008:
I too live in Carrollton and had the very same problem with a prescription transfer (our coupon came out of the paper). We came back the next day to do more shopping and again the 20 dollars was not on our card. At that point we asked for the manager to be called to the front, unlike the poster, he had the cashier take 20 dollars off our grocery order. It was frustrating and time consuming. If ever we get the prescription offer again, I will ask at that time for the manager to be called and take care of it before I leave the pharmacy.
Briansmith on 04/28/2008:
Sounds like you had this all planned to come on the weekend to get free stuff. I am sure you have done this other places as well to get free stuff. People like you make it hard for "good" shoppers to take advantage of deals.
heykeri on 07/05/2008:
I work at Kroger in carrollton, that's why we got rid of mrs. tant. :) she was a horrible manager, and had no respect for the customer.
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This is a complaint about a Kroger Brand purchase, not the store.
Posted by on
Rating: 4/51
RIO HILL SHOPPING CENTER - CHARLOTTESVILLE, VIRGINIA -- Two weeks ago, I purchased a 1 liter bottle of "Mixed Berry Sparkling Water Beverage," distributed by the Kroger Co.. After just having finished a 2 liter large bottle (purchased several months ago) of " Raspberry Flavored Seltzer Water, with other Natural Flavors," with a TM logo of of a large orange section (or cup) with one each of a red, purple, and green segment inside the large section (or cup), which I had noticed on other Kroger store brand products, distributed by Foodhold U.S.A., LLC..

I loved the Raspberry Flavored Sparkling Water, which tasted like seltzer (unsweetened), with a nice scent of raspberry flavoring along with carbonation.

Imagine my surprise (shock, really), when the Mixed Berry sparkling water beverage (distributed by the Kroger Co.) turned out to be noncarbonated - not one bubble and, worse yet, very sweet! Before purchasing it, I thought I had checked for an indication of sugars other than "0 g of calories from sugars" on the label, but evidently I missed seeing Sucralose under ingredients, which may be an artificial sweetener. At any rate, if it is the latter, shouldn't it have stated "artificially sweetened" somewhere on the labeled? I only purchased the Mixed Berry bottle because there were no flavored seltzer water bottles on the shelves and assumed it was a substitute. If you have discontinued the flavored seltzer water products, that is too bad for those of us who actually like seltzer, but, why did you make it sweet? There are so many other sweetened sodas in existence, I wish you would save one of the unsweetened ones for us?

By the way, I am generally well pleased with most of your store brands, especially the "Private Selection" items, and, to close this complaint on a good note, I must tell you that the Private Selection of Southern Butter Pecan Ice Cream is the absolute best Butter Pecan Ice Cream that I have ever tasted! It is delicious. I know this is too long an e-mail, so I'm sure you would not reprint it, but I thought that someone in your firm would like to know about the sparkling water and the Southern Butter Pecan Ice Cream.
     
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Loss Prevention Department Falsely Accused Me and Harassed Me .
Posted on
Rating: 1/51
LEXINGTON, KENTUCKY -- I was leaving the Richmond road Kroger when this man stopped me. He put his hands on my cart to stop me, asked for my receipt. He said mam I am from loss prevention and were checking everyone's receipts I said then why didn't you check the people in front of me receipt then he said well we saw you pick up an item and when you went in another isle it went missing (this was a $3 item) .

He went on and on asked me to go show him where I placed it on the shelf I said no if your that worried about it go check your cameras he said no go show me where you put it. I refused to do so I was in a hurry. I asked for his name and he would not give me his name then he still continued to accuse me he was extremely rude, public humiliated me and falsely accusing me of stealing and he would not let me leave until I said here you want to look through my purse then he said just go. I had just spent over $50 that day why would I want to take a $3 item?

And when I contacted his boss he seemed very unconcerned on how I had been treated he asked me if I had been in that store earlier that day I said yes I am in that store everyday sometimes 3 or 4 times a day. I am a mom I forget things but the way he made it sound I guess your guilty of stealing for shopping in a store more than once a day and your not allowed to change your mind and place an item back on the shelf. So from here on out I will never shop at Kroger again they lost my business for good.
     
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FoDaddy on 05/31/2013:
I can see where it would be annoying to be publicly called out like that. But from Kroger's end it does look suspicous if someone is coming in and out of the store 3 or 4 times a day and is moving products around, I cannot fault the loss prevention guy, he was just doing his job, he told you exaclty why he stopped you. All you had to due to defuse the situation was simply show him where the product he was referring to. By arguing with him, I think you made yourself look more susicious. I know you think you were wronged, and indeed it seems that you were wrongfully stopped, but you have to look at the situation from both sides to understand why it happened in the first place.
John Nicholson on 05/31/2013:
You created suspicion by entering and leaving this store 3 or 4 times a day. Thus, I can see where Kroger finally got suspicious of you and kept watch on you. However, you made a mistake by letting the guy rifle through your purse. You should have just walked past him and if he touched you, called 911 on your way out the door and claim assault. Since he did not identify himself with proper credentials, name, etc., you could have assumed he was a pervert, robber, etc.
Susie Tuck on 05/31/2013:
I would have also told him to go check his cameras and unless he had probable cause and he was dam sure I took something he best be sure because otherwise I "wiII" be calling my lawyer and suing.....
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Beware of Gift Certificates
Posted by on
Rating: 1/51
FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to purchase "a night out" for him and his wife. We went to the gift card stand within the store and found one that we liked for dinner at Applebee’s and a movie pass at AMC theaters - totaling $50.00 ($25.00 for dinner, $25.00 for movies in one card).

After we returned home, we thought it would be nice to write on the gift card where the "AMC" theaters were located in Fort Wayne so they didn't have to look for themselves. Upon searching "AMC" theaters via "Google", we found there were NONE in our area. The closest is located about 80 miles south of Fort Wayne. We thought; why would anyone sell a gift card that no one can use?? We thought no big deal; we will just return it and explain to the management that they are selling gift cards that cannot be used in the area.

To our absolute surprise, we were told "Sorry, no refunds on gift cards." We said, but you're selling gift cards that are not valid in this area! And this one has not been opened... we just want to exchange it. They again said "Sorry" and refused to return it. We were forced to purchase another gift card for $50.00 for a night out at another restaurant and a local theater. $100.00 later, we have a gift card that we cannot use unless we drive 80 miles to the nearest theater.

*Beware of Kroger stores gift cards. They will sell you cards to restaurants and movie theaters that are NOT in your area... You will essentially waste money on these cards, as you cannot use them, nor will Kroger take them back. It's a scam in the highest order. We will be reporting this to the BBB as well.
     
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TomB on 03/30/2013:
I buy gift cards to buy stuff on the internet so they do not have my credit card number or my regular debit card. Nobody can 'steal' more than my gift card is for. That being said, it is quite clear on all the cards I've bought over the years that there is absolutely 'no returns'. However you might try to card issuer, explain the situation and maybe they can help.
Jody on 03/30/2013:
That does stink, maybe you could try selling the gift card on eBay?
BigAl on 03/31/2013:
Why would anybody buy a gift card that limits where it can be used at? If cash seems crass to you there are prepaid visas that can be used instead.
biomajor on 03/31/2013:
I buy gift cards that are not in my area because I am sending them to relatives in other areas.
Patti Doyle on 08/16/2013:
I shop at St.Joe also watch out latly there has been many items that I have picked up outdated. Now it takes me longer to shop just because of the dates.
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I Love This Kroger!
Posted by on
Rating: 4/51
DOUGLASVILLE, GEORGIA -- Every time I come into this store everyone is so kind and helpful. Today which is my favorite day because it is Senior Citizen discount day and not a lot of stores offer that. I was having trouble finding an item that I usually get on a regular basis and I ask a young lady to help my find it while she was in the middle of stocking the shelf, I can't remember her name but she had really short hair and glasses, it was around 3 p. m., She went out of her why to go into the back of the store and try to locate the item, I was about to loose hope because she was gone for a few minutes, but low and behold she returned with them item. I did expect her to come back at all because most young kids today don't care about the customers that much. She asked me if there was anything unless I needed help with and I told her no I think I have found everything else I was shopping for and I told her thank you and she replied My pleasure which really put the icing on the cake for me.

She was just a pleasant young lady. I definitely will return to this Kroger because of the experience today.
     
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Alain on 03/14/2013:
One good employee can make a real difference. Thanks for the review!
yoke on 03/14/2013:
Excellent review, thank you
Skye on 03/14/2013:
Great review!!!!! Thank you for taking the time to share your story with us.
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