HOUSTON, TEXAS -- Kroger has the most complex and confusing receipt as well as on the price screen when scanning items I have ever experienced. Kroger cares more about how much money they claim to save you (very bold) so I can't even see what the costs of items are (not in bold). We believe Kroger does this because they do not want us to detect if they bill us wrong. If they do bill us wrong (and we catch it!!), I have to go and wait in line at customer service while my ice cream is melting to get my money back. Also, Kroger does not want us to be able to figure it out while in line, because it will hold up the line.
My wife and I have spent 10 to 15 minutes sometimes trying to figure out if the discounts were applied, (either coupon or Kroger card or both) or not to items because the discounts do not occur until the end of the transactions. There is so much garbage printed on the receipt. I almost cannot see any white behind the mass amount of worthless printing on it. I tried to send this feedback to Kroger on their website but the submit button does not work, so I selected the e-mail option and nothing happens either I even tried reloading the page, still nothing. Imagine that, they do not want your feedback.
HEB has the nicest receipt of all grocery stores I have seen, with the savings clearly marked and circled at the bottom away from the items purchased. I encourage my wife and everyone else to shop HEB instead of Kroger as much as possible. Attached are my Kroger and HEB Receipts, you tell me which one can be read and which is worthless!!!
MARIETTA, GEORGIA -- I purchased pork chops two months ago 8-15-15 and found the texture was almost slimy. They did not taste right and we threw them away. Bought another package and cooked them tonight, they were the same way. This is why I am on this site now. I was looking to see if I was the only one with a problem with the pork chops. I made gravy from the drippings and had to throw it away due to the taste. I am not the only one with this complaint. Google.
LAGRANGE, GEORGIA -- I have been shopping here for years. I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared at him and shouted that she would be right there very angrily.
She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I. I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy.
My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. This is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera. The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.
DOUGLASVILLE, GEORGIA -- 12:33 pm. Shopper, please be aware that Kroger does not have your safety in mind when you shop. They allow homeless junkies sit on their furniture that is for sale outside their store. One saw me drop my wallet, then picked it up and ran off, while another junkie saw this happen on 6/26/15.
The next three days after telling the manager, they still allowed this to happen. Today, I got a call from Glenda, a claims adjuster from Kroger. She was very nasty and asked me what happened and before I could finish, she said Kroger is not responsible for other customers outside their store. I said that I should be just as safe outside where they have merchandise for sale, next to the pharmacy pick-up as I would on the inside.
She turned into a typical insurance company, clearly had made in her mind to deny my claim. What was the purpose of the call? She claimed I should have called the police and it's not Kroger's problem. Well, I did and it's called larceny. But it's also called a criminal act that took place on Kroger's property. It sounds like a premise liability under foreseeability and failure to act. Glenda claims that I want to argue so when or if Kroger responds to this post to defend I have the call recorded ready for a lie to be told.
This is the Kroger on Hospital Drive in Douglasville, Georgia. I have been a Kroger shopper for over ten years. If you can't assure customer safety inside and outside your store, post a sign saying shop at your own risk. But, don't have a person like Glenda to call a customer with that. Don't ask me what happen if you know you are going to deny a claim. What's the point? It makes me want to post the call. This is the first thing I have ever posted on.
HUMBLE, TEXAS -- As with another reviewer, I agree that the Kroger pork is tasteless, spongy off-texture, not fresh. These chops seem cured but in a way that they look raw. Probably vacuum packed originally, they could be a year old before they hit the shelf as fresh. I've tried twice, a year apart, and it's absolutely consistent.
Between their pork and the way they remove name brands and replace them with their store brands - and I mean they remove them so you can't even choose between the name brand and theirs - I've radically reduced my runs to Kroger. And it's a real shame because you can see their parking lot from my driveway. Convenience loses because I have to go to the other stores anyway to get everything on my shopping lists.
SMYRNA, TENNESSEE -- On 8/16/14 I bought a 3lb Kroger brand meat. I went to cook the meat on 8/28/14. When cooking the meat and tasting to make sure it was done I notice something in the meat. Pulled it out and it was rubber. Had my husband look at it and there was rubber all through the meat. (looks like it came off the grinder machine). Called the store talk to a manager name **. I think that's how you spell it offer me more 3lb hamburger meat. Really!
I had to stop cooking throw my sides away because the hamburger meat wasn't any good and your store only wants to offer another hamburger meat. Love Kroger but never again will I go to that store again. Wasted my gas to go back to Kroger to show them proof which I understand they need that but I had to waste my gas and time for again another 3lb hamburger meat... I'm so disgusted!!!!!!!!!!!! I do have the meat in my freezer which I will show my lawyer this week
CO SPRINGS, COLORADO -- I was just told by the West Uintah Co Springs Co Kroger - King Sooper Starbucks manager that older people are more likely prone to be violent than younger people - I had just related discomfort with a person in the store who has done some very unacceptable behavior at my apt building. This manager and an employee were just leaning on the counters swapping stories when I asked for water and related my feelings.
The attitude was we don't have time to listen - there were no others in line. Well, I am past 70 yrs old now and took the manager's remark as a personal insult - I ask myself why do I put up with that?!!! Is there a more polite place I can go for a table and pleasant environment??? How about Wendy's folks!
DALTON, GEORGIA -- A few years ago I purchased a large package of what was supposed to be quality ground Chuck at Krogers and when I opened the package up and removed the meat, there was a "Red Plastic wrapper" that had been cut in half and you couldn't see the package until you turned the meat over. This was a package of the cheapest ground beef that you can buy cut in half. Krogers meat dept had forgotten to throw the wrapper away before repacking it in their own meat dept wrapper and was selling it for quality Ground Chuck!! I swore that I would never buy meat from them again.
Well, this weekend, I broke my rule and bought an expensive SIRLOIN TIP ROAST from them. It weighed 4 lb and when it was cooked in the crock pot for about 4 hrs, it had already shrunk to about 2 lb!! THEY HAVE GOT TO BE ADDING A TON OF WATER TO THEIR MEAT and this time, I WILL NEVER BUY FROM THEM AGAIN!!!
HENDERSON, NEVADA -- 3 months ago I asked a store manager to add a product to the store. He refused so I contacted a local dist manager. He said he would look into it **. He worked through a Regional Brand Manager ** who told me after 3 month they would get me some product only to lose it in a warehouse. He refused my calls for over a week and then insulted me. I also consulted Kroger's customer service # only to also leave frustrated at how poorly trained they are in customer service issues. By the way the product I asked added is a product that is Kroger owned. Seems like a no brainer!
CARROLLTON, GEORGIA -- I recently received a mailing from Kroger Atlanta with a message from Bruce Lucia describing me as one of their very best customers and including a number of coupons “chosen especially for me”. One of these was a coupon that gave $20 off groceries for each new prescription brought to the Kroger pharmacy. What a contrast with the service I received at the Carrollton, GA Kroger store on 3/1/08 from Allyson Tant (Manager on Duty around 6:30 pm).
On Feb 29th I brought two prescriptions to the pharmacy along with the coupon which should have entitled me to two $20 off coupons for my next shopping trips. The woman who rang it up scanned it all correctly, noted on my coupon that I had used 2 of the 3 available offers for $20 each and informed me it would take about 20 minutes to load onto my Kroger card instead of giving me a gift card or paper coupon.
I returned the next day under the assumption that I would have $20 available on my Kroger card to apply to my purchase. I spent about an hour shopping, totaled my purchase and was told by the cashier that nothing was coming up on my card. She called over the manager ** who tried to call some office that was closed and then said I was basically out of luck, there was nothing she could do.
I explained that I would not have done a big shopping trip at Kroger that day had I not been told yesterday that I would have $20 available within 20 minutes and that this was clearly Kroger's error. The only solution she offered was to void my transaction (after I had spent an hour shopping!). When I said again that I thought it was very poor customer service to basically imply I was lying (I had my Kroger card and pharmacy coupon that had been noted on by the cashier yesterday and she could have just checked with the pharmacy!) and refuse to honor the $20. Her response was that she wouldn't know what to say to risk management.
How about that you give good customer service?? At this point she just walked off. I was not given any information about how to redeem the $20, a customer service number to call or anything. I noticed as I was leaving that she was just leaning against the customer service desk with another employee pointing me out and glaring at me. Like I had done something wrong my asking for the discount they offered me!
It seems obvious to me that good customer service would simply have been to check with the pharmacy, confirm the prescriptions and err in the customer's favor. I am now out $20 I should have been able to save on these groceries, that counts for a lot for a family on a budget. I am usually happy with Kroger and feel the give me a good value, but I am now reluctant to return except that your store owes me $40 in groceries for the two prescriptions but I have no idea how to ever recover it because I no longer trust your company to give decent customer service. If ** was giving the type of customer service they endorse than I will just shop elsewhere from now on.