COLUMBUS, OHIO -- Kroger appears to be censoring what can be posted on their Facebook page. Doesn't surprise me. They also state that they are receiving a lot of feedback from customers lately. Hmmm...I know why. Here's a feedback message that I sent to Kroger a week ago. I gave them fair opportunity.
I have been a Kroger customer for decades. Even though there are cheaper alternatives I know when I walk into a Kroger store I can expect a certain experience level: bright clean stores, helpful workers and recently FRIENDLY workers. However, my opinion of Kroger has been severely impacted with a visit to the store on Soldano Blvd. I have visited more than a handful of Kroger stores. Never have I ever wanted to turn around and walk out. This store is a pathetic disgrace. The issue wasn't a simple end of Saturday mass shopping event.
This store had so many lights out you could tell that the manager simply didn't care; the darkness gave the store a dingy feel. The floors were despicable. The store was the worst grocery chain store I have ever walked into. This experience says a lot about the Kroger company. I did notice that the store is located in one of Columbus' more depressed areas.
spend $500 - $600 a month at Kroger in a given month as I find other grocery stores to be cheaper for the bulk of my grocery shopping, and after this experience I can say certainly cleaner. I realize that does not make me Kroger's largest customer. However, I've decided to become a consumer advocate. I have and will continue to
So Kroger only cares about a nice store experience for customers that live in affluent neighborhoods. I only report on social media and review sites about unacceptable issues with corporations.
I will not be visiting another Kroger store until this issue is resolved. In one week I will start posting comments on several social media and review sites. When I do post my review, I will add any comments that I receive from Kroger. The worst response would be a simple "we're sorry about this situation and are looking into it." The best response would be to provide specific details of the plans to get this location up to the expected condition. I sincerely look forward to hearing from you.
ST LOUIS, MISSOURI -- If you have a Kroger 123 Rewards card throw it away ASAP. I had racked up over one thousand plus points for rewards (per Kroger site). I went to use card and it was declined. I was confused and knew I was nowhere near my limit. I called US Bank who handles for Kroger. Kathy, (no last name) laughingly said we froze your account because you are four days late on your monthly payment. I asked Kathy, "Will this interfere with my rewards check due to me in August?" and Kathy giggled and said, “What do you think”. She enjoys her job way too much. I paid and chopped up my card. I also checked online and found that I now only have 66 reward points. Caveat emptor!
DOUGLASVILLE, GEORGIA -- 12:33 pm. Shopper, please be aware that Kroger does not have your safety in mind when you shop. They allow homeless junkies sit on their furniture that is for sale outside their store. One saw me drop my wallet, then picked it up and ran off, while another junkie saw this happen on 6/26/15.
The next three days after telling the manager, they still allowed this to happen. Today, I got a call from Glenda, a claims adjuster from Kroger. She was very nasty and asked me what happened and before I could finish, she said Kroger is not responsible for other customers outside their store. I said that I should be just as safe outside where they have merchandise for sale, next to the pharmacy pick-up as I would on the inside.
She turned into a typical insurance company, clearly had made in her mind to deny my claim. What was the purpose of the call? She claimed I should have called the police and it's not Kroger's problem. Well, I did and it's called larceny. But it's also called a criminal act that took place on Kroger's property. It sounds like a premise liability under foreseeability and failure to act. Glenda claims that I want to argue so when or if Kroger responds to this post to defend I have the call recorded ready for a lie to be told.
This is the Kroger on Hospital Drive in Douglasville, Georgia. I have been a Kroger shopper for over ten years. If you can't assure customer safety inside and outside your store, post a sign saying shop at your own risk. But, don't have a person like Glenda to call a customer with that. Don't ask me what happen if you know you are going to deny a claim. What's the point? It makes me want to post the call. This is the first thing I have ever posted on.
HOUSTON, TEXAS -- Kroger has the most complex and confusing receipt as well as on the price screen when scanning items I have ever experienced. Kroger cares more about how much money they claim to save you (very bold) so I can't even see what the costs of items are (not in bold). We believe Kroger does this because they do not want us to detect if they bill us wrong. If they do bill us wrong (and we catch it!!), I have to go and wait in line at customer service while my ice cream is melting to get my money back. Also, Kroger does not want us to be able to figure it out while in line, because it will hold up the line.
My wife and I have spent 10 to 15 minutes sometimes trying to figure out if the discounts were applied, (either coupon or Kroger card or both) or not to items because the discounts do not occur until the end of the transactions. There is so much garbage printed on the receipt. I almost cannot see any white behind the mass amount of worthless printing on it. I tried to send this feedback to Kroger on their website but the submit button does not work, so I selected the e-mail option and nothing happens either I even tried reloading the page, still nothing. Imagine that, they do not want your feedback.
HEB has the nicest receipt of all grocery stores I have seen, with the savings clearly marked and circled at the bottom away from the items purchased. I encourage my wife and everyone else to shop HEB instead of Kroger as much as possible. Attached are my Kroger and HEB Receipts, you tell me which one can be read and which is worthless!!!
HOUSTON, TEXAS -- Kroger. Used to like them but not any more. First let's start off with the bread. A few years back they had good bread. About a year ago the taste changed. Now the bread is horrible. It's got some weird chemical taste to it. Either that or it falls apart on you. So someone, somewhere along the line obviously changed their ingredients to something cheaper which is not that hard to figure out. The meat is filled with die, which makes you think its fresh, yet when you get home, the next day its already turning. Their pudding used to be good as well, until about a year ago, then the taste drastically changed.
I'm not sure what's up with them, but something very different is going on with all their foods. I hope I'm not the only one that's noticing this. Their Kroger bottles now have a very flimsy plastic which breaks easy if you drop the water even one time. A whole will be in it somewhere and you'll lose your water. I confirmed this by calling customer service. My question was, did the company change the plastic on your Kroger water bottles to something cheaper? Well after about 1/2 hour on hold, then another 10 minutes getting transferred twice to two different people, finally someone could answer my question. Which was yes.
The apple juice doesn't even taste like apple juice. This was the one for $1.99. Do yourself a favor and dish out an extra 40 cents for name brand. Its much better. Oh and it actually tastes like juice. And of course we have price gouging. Why have a new low price sticker and then a week later raise to a new low price which is higher than the one you just put out? I mean really. Every week I go by and it says new low price $1.48 or something on that line, then the next week it says new low price $1.69? Do they think the shopping public are this dumb? We can see. If you put a new low price up, you need to keep it for more than one week.
Plus the fact that they are charging almost the same price for their store products now as they are the name brand products. Come on. It's store brand. Boy, they must think their stuff is really that good. Sorry but it's not. I've already stopped buying their water, and will never buy it again, just because I don't think it should have taking 45 minutes on customer service to answer one simple question. Their meats are out as well. Soon I will stop shopping their almost completely. I will only go on days they sell name brand products like the Del Monte vegetables on the mega ten events. Other than that I'm pretty much done with them.
Be sure to check your expiration dates too. Their employees aren't too bright. I witnessed one of them pick up a steak that someone left near the bread and go put it back in the steak section. Who knows how long it was left there, I took a look at it and looked kind of deep brown, probably no good, or on the verge of being no good. So I did what any reasonable person would do. I threw it down aisle 5 like a frisbee. Oh yeah. The baggers don't know how to put things in bags either. Half your groceries will be in the cart without a bag. So make sure you grab a few extra. Bye bye Kroger.
CARROLLTON, GEORGIA -- I recently received a mailing from Kroger Atlanta with a message from Bruce Lucia describing me as one of their very best customers and including a number of coupons “chosen especially for me”. One of these was a coupon that gave $20 off groceries for each new prescription brought to the Kroger pharmacy. What a contrast with the service I received at the Carrollton, GA Kroger store on 3/1/08 from Allyson Tant (Manager on Duty around 6:30 pm).
On Feb 29th I brought two prescriptions to the pharmacy along with the coupon which should have entitled me to two $20 off coupons for my next shopping trips. The woman who rang it up scanned it all correctly, noted on my coupon that I had used 2 of the 3 available offers for $20 each and informed me it would take about 20 minutes to load onto my Kroger card instead of giving me a gift card or paper coupon.
I returned the next day under the assumption that I would have $20 available on my Kroger card to apply to my purchase. I spent about an hour shopping, totaled my purchase and was told by the cashier that nothing was coming up on my card. She called over the manager ** who tried to call some office that was closed and then said I was basically out of luck, there was nothing she could do.
I explained that I would not have done a big shopping trip at Kroger that day had I not been told yesterday that I would have $20 available within 20 minutes and that this was clearly Kroger's error. The only solution she offered was to void my transaction (after I had spent an hour shopping!). When I said again that I thought it was very poor customer service to basically imply I was lying (I had my Kroger card and pharmacy coupon that had been noted on by the cashier yesterday and she could have just checked with the pharmacy!) and refuse to honor the $20. Her response was that she wouldn't know what to say to risk management.
How about that you give good customer service?? At this point she just walked off. I was not given any information about how to redeem the $20, a customer service number to call or anything. I noticed as I was leaving that she was just leaning against the customer service desk with another employee pointing me out and glaring at me. Like I had done something wrong my asking for the discount they offered me!
It seems obvious to me that good customer service would simply have been to check with the pharmacy, confirm the prescriptions and err in the customer's favor. I am now out $20 I should have been able to save on these groceries, that counts for a lot for a family on a budget. I am usually happy with Kroger and feel the give me a good value, but I am now reluctant to return except that your store owes me $40 in groceries for the two prescriptions but I have no idea how to ever recover it because I no longer trust your company to give decent customer service. If ** was giving the type of customer service they endorse than I will just shop elsewhere from now on.
MARIETTA, GEORGIA -- I purchased pork chops two months ago 8-15-15 and found the texture was almost slimy. They did not taste right and we threw them away. Bought another package and cooked them tonight, they were the same way. This is why I am on this site now. I was looking to see if I was the only one with a problem with the pork chops. I made gravy from the drippings and had to throw it away due to the taste. I am not the only one with this complaint. Google.
CINCINNATI, OHIO -- Okay, so I went shopping at Kroger and I used an ebt card $260.55 to be exact, and I owed cash for non food $33.55 (I was paying cash with master card). After I had done swiped my ebt card she noticed she didn't use my coupons I handed her at the beginning of my order. She then tries to apply the coupons to my CASH balance which needs a over ride key from a manager and the manager is off this 50 yr old lady running a brand new Kroger 6 USCANS 2 lanes and front desk not to mention I go at midnight on the 9th because that's when my ebt balance is loaded to the card but this lady is always there alone on 3rd shift, but back to what I was saying.
So she then can't over ride because of no manager on site, so we then try to take to coupons off and you need a (OR) key for That too... so she pages a butcher in the back ~ his wife is the manager. He calls home and allows the cashier to talk to his wife ''The manager'' and she says try to pay with cash so I run over to a bank IN THE SUPER STORE and with drawl $40 with a small fee of a couple bucks ''fine''.
After sitting there for 1 1/2 hours trying to resolve this, she the (cashier) then gets permission from the butcher's wife ''the manager'', lol to collect the cash amount of $33.55 and suspend the order until she got there in the morning and she would fix it. Then the cashier takes a copy of my state id and my phone number in case of any problems. Not to mention I was Very nice during this 1 1/2 time period.
Then I wake up in the morning with a missed call from the police station. I call back and they say the card you used apparently didn't have enough money on it to cover Kroger's last night you need to go pay them. I tried to explain the situation and he got rude like I was a thief... so I then contact Kroger and ask them why they called the police on me when they have my info there, they said it was the professional way of doing it?!? Really?!? and now I'm mad because they made it out like I tried to get over on them, so I hang up and cal my ebt card to see if I did pay before acting an ass and then looking like one too.
And it tells you your last 10 transactions and it said may 10th 1:07 am in the amount of $260.55 then after that it says 6:33am in the amount of $260.55 refunded back to the account, so I call Krogers back... and tell her when I waked out that store every thing I had was PAID for... it was their error, and she admitted they had to cancel the whole order out and needed me to come in and re run my card again OR she was going to prosecute me.
So now I'm pissed and told them I have a life I was not going to stop what I got to do and come right there I then told her I stood there that night for almost 2 hours at their convenience and they would have to wait for my convenience to come back down. She goes on to argue it was only 54 minutes she watched the video bla bla bla...
So can I go to jail for this? If they do press charges what action should I take? Is this Illegal? Isn't a manager always supposed to there? (legally) I could have gone right down there with a simple phone call from Kroger but since I was contacted by the police with accusations being made, then her to tell me if I didn't come right there she was going to press charges on me, so I'm making it a point to pay them when I need grocery's again and will already be there (gas is over $4 a gallon) not to mention there was enough on my card $500 and all of my ice cream was melted and ruined. Any advice????
So I was upset when all this took place and still a little upset about it ...but to answer your questions ..Yes you can use coupons in fact here if you dont use your kroger plus card with your food stamps they can suspend them this is for wic as well, I couldnt do nothing as for the re ring or just walk out because it was already taken out of the account , and as far as me not running right down there was I am married with two kids my successful business just collapsed and im on food stamps , and gas is alot for me in a suv and now every manager there and police are gonna put me as a thief , IM AN HONEST PERSON , it hurt my feeings to be called that not to mention im 26 and dont have sqwat on my record and i was gonna go pay but when i was already in the neighborhood like when I was taken my daughter to school in the morning ,and my reason for going that night was because I didnt have breakfast for my daughter b4 school she goes to kindergarten so they dont feed them, and its common to run out a week b4 you get more (ebt) so that last week my sources are dry and im living day by day until they come :( but I live in harrison ohio there is only 1 kroger here so i said cincinnati because you just never know someone from krogers could have ran across this and got me in trouble or something ,im not good with the laws or i wouldnt be here i just know how to stay outta trouble and the rest is just common Courtesy ,okay but on to it i talked to the police again and they didnt believe me and stil treated me like crap so i called krogers company and spoke to a higher person had her check into it she tels me it was their screw up she was sorry she made that kroger cal the police had them come down there and told the officer that treated me like shit it was their (kroger) fault EVERYONE of them kissed my butt and gave me gift cards and the cop Im calling his boss tomorrow because he didnt give me a chance to explain he just told me if i didnt pay he was gonna arrests me infront of my kids and that really upset me because if I cant talk to an officer that gets paid to protect me and my rights about my RIGHTS WHO CAN I???? and thats what brought me here thanks to all of you helpful or not nice or rude you all help me in making my decision
ALLEN, TEXAS -- Bernardo at the Kroger off Bethany in Allen carried out my groceries in November... over $200 worth and put them in my car. I tried to tip him and he declined. He deserves to be recognized for his excellent customer service skills he displayed. Thank you Bernardo!