Kroger

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1.6 out of 5, based on 45 ratings and
98 reviews & complaints.

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Bad Pork Chops
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Rating: 2/51

FRIENDSWOOD, TEXAS -- Bought today and cooked today pork chops dated to expire in 5 days (which is a bit long). Didn't pay attention til their totally cooked color was pinkish on the outside but not inside. Then noticed the entire napkin they sat on in the package was pink and had a strange smell; and it was not pink from blood.

Made me think of that "pink slime" I have been reading about food processors using to disinfect meat - its ammonia something or other. They do not taste like grilled pork. The don't have any taste or smell, like it has been bleached out of them. Also, they have a mushy texture, not at all like the more chewy texture of pork chops. Won't be going back there again.

     
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Rude Employees, Poor Management to Boot
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Rating: 1/51

LAGRANGE, GEORGIA -- I have been shopping here for years. I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared at him and shouted that she would be right there very angrily. She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I.

I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy. My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. This is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera. The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.

     
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Poor Training of Staff
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Rating: 1/51

RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits and vegetables. As a culinary chef who enjoys using healthy meats and organics in the meals I prepare have a problem with the brash rudeness I receive from mainly your male employees who seem to lack normal social-filters of politeness and manners when checking out and assisting customers. They are not trained to recognize the products Kroger sells.

Let me give you an example. While purchasing groceries June 2, 2012 @ 8:50 PM I entered a checkout lane with my husband. ** was the cashier. He greeted my husband took and swiped our rewards card and proceeded to scan in our items. He pulled a plastic bag of bulk dates and commented to everyone around us that it looked like I was buying large cockroaches. He would not stop with the comments regarding my produce. The 3 females on staff included the customer service representative commented to him that he was being rude to the customer but left.

He than rudely demanded of me” What is this?” I replied red faced that those items were called “dates”. He then demanded answers of me for many of the items I was purchasing questioning why I was spending extra money for organics. My husband, a Physician, attempted to explain to him why we felt organic where important and your cashier cut him off. We left with our groceries with ** yelling rude exit remarks. ”Hey, Like try to have a nice night.” I will spend my grocery money at Whole Foods or Central Markert where staff is better trained in customer service.

     
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Larceny
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Rating: 1/51

DOUGLASVILLE, GEORGIA -- 12:33 pm
Shopper, please be aware that Kroger does not have your safety in mind when you shop. They allow homeless junkies sit on their furniture that is for sale outside their store. One saw me drop my wallet, then picked it up and ran off, while another junkie saw this happen on 6/26/15. The next three days after telling the manager, they still allowed this to happen. Today, I got a call from Glenda, a claims adjuster from Kroger. She was very nasty and asked me what happened and before I could finish, she said Kroger is not responsible for other customers outside their store. I said that I should be just as safe outside where they have merchandise for sale, next to the pharmacy pick-up as I would on the inside.

She turned into a typical insurance company, clearly had made in her mind to den ymy claim. What was the purpose of the call? She claimed I should have called the police and it's not Kroger's problem. Well, I did and it's called larceny. But it's also called a criminal act that took place on Kroger's property. It sounds like a premises liability under foreseeability and failure to act.

Glenda claims that I want to argue so when or if Kroger responds to this post to defend I have the call recorded ready for a lie to be told.

This is the Kroger on Hospital Drive in Douglasville, Georgia. I have been a Kroger shopper for over ten years if you can't assure customer safety inside and outside your store, post a sign saying shop at your own risk. But, don't have a person like Glenda to call a customer with that don't ask me what happen if you know you are going to deny a claim what's the point it makes me want to post the call, this is the first thing I have ever posted on.

     
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This is a complaint about a Kroger Brand purchase, not the store.
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Rating: 4/51

RIO HILL SHOPPING CENTER - CHARLOTTESVILLE, VIRGINIA -- Two weeks ago, I purchased a 1 liter bottle of "Mixed Berry Sparkling Water Beverage," distributed by the Kroger Co... After just having finished a 2 liter large bottle (purchased several months ago) of "Raspberry Flavored Seltzer Water, with other Natural Flavors," with a TM logo of of a large orange section (or cup) with one each of a red, purple, and green segment inside the large section (or cup), which I had noticed on other Kroger store brand products, distributed by Foodhold U.S.A., LLC... I loved the Raspberry Flavored Sparkling Water, which tasted like seltzer (unsweetened), with a nice scent of raspberry flavoring along with carbonation.

Imagine my surprise (shock, really), when the Mixed Berry sparkling water beverage (distributed by the Kroger Co.) turned out to be noncarbonated - not one bubble and, worse yet, very sweet! Before purchasing it, I thought I had checked for an indication of sugars other than "0 g of calories from sugars" on the label, but evidently I missed seeing Sucralose under ingredients, which may be an artificial sweetener.

At any rate, if it is the latter, shouldn't it have stated "artificially sweetened" somewhere on the labeled? I only purchased the Mixed Berry bottle because there were no flavored seltzer water bottles on the shelves and assumed it was a substitute. If you have discontinued the flavored seltzer water products, that is too bad for those of us who actually like seltzer, but, why did you make it sweet? There are so many other sweetened sodas in existence, I wish you would save one of the unsweetened ones for us?

By the way, I am generally well pleased with most of your store brands, especially the "Private Selection" items, and, to close this complaint on a good note, I must tell you that the Private Selection of Southern Butter Pecan Ice Cream is the absolute best Butter Pecan Ice Cream that I have ever tasted! It is delicious. I know this is too long an e-mail, so I'm sure you would not reprint it, but I thought that someone in your firm would like to know about the sparkling water and the Southern Butter Pecan Ice Cream.

     
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Loss Prevention Department Falsely Accused Me and Harassed Me .
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Rating: 1/51

LEXINGTON, KENTUCKY -- I was leaving the Richmond road Kroger when this man stopped me. He put his hands on my cart to stop me, asked for my receipt. He said mam I am from loss prevention and were checking everyone's receipts I said then why didn't you check the people in front of me receipt then he said well we saw you pick up an item and when you went in another isle it went missing (this was a $3 item) .

He went on and on asked me to go show him where I placed it on the shelf I said no if your that worried about it go check your cameras he said no go show me where you put it. I refused to do so I was in a hurry. I asked for his name and he would not give me his name then he still continued to accuse me he was extremely rude, public humiliated me and falsely accusing me of stealing and he would not let me leave until I said here you want to look through my purse then he said just go. I had just spent over $50 that day why would I want to take a $3 item?

And when I contacted his boss he seemed very unconcerned on how I had been treated he asked me if I had been in that store earlier that day I said yes I am in that store everyday sometimes 3 or 4 times a day. I am a mom I forget things but the way he made it sound I guess your guilty of stealing for shopping in a store more than once a day and your not allowed to change your mind and place an item back on the shelf. So from here on out I will never shop at Kroger again they lost my business for good.

     
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Beware of Gift Certificates
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Rating: 1/51

FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to purchase "a night out" for him and his wife. We went to the gift card stand within the store and found one that we liked for dinner at Applebee's and a movie pass at AMC theaters - totaling $50.00 ($25.00 for dinner, $25.00 for movies in one card).

After we returned home, we thought it would be nice to write on the gift card where the "AMC" theaters were located in Fort Wayne so they didn't have to look for themselves. Upon searching "AMC" theaters via "Google", we found there were NONE in our area. The closest is located about 80 miles south of Fort Wayne. We thought; why would anyone sell a gift card that no one can use?? We thought no big deal; we will just return it and explain to the management that they are selling gift cards that cannot be used in the area.

To our absolute surprise, we were told "Sorry, no refunds on gift cards." We said, but you're selling gift cards that are not valid in this area! And this one has not been opened... we just want to exchange it. They again said "Sorry" and refused to return it. We were forced to purchase another gift card for $50.00 for a night out at another restaurant and a local theater. $100.00 later, we have a gift card that we cannot use unless we drive 80 miles to the nearest theater.

*Beware of Kroger stores gift cards. They will sell you cards to restaurants and movie theaters that are NOT in your area... You will essentially waste money on these cards, as you cannot use them, nor will Kroger take them back. It's a scam in the highest order. We will be reporting this to the BBB as well.

     
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I Love This Kroger!
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Rating: 4/51

DOUGLASVILLE, GEORGIA -- Every time I come into this store everyone is so kind and helpful. Today which is my favorite day because it is Senior Citizen discount day and not a lot of stores offer that. I was having trouble finding an item that I usually get on a regular basis and I ask a young lady to help me find it while she was in the middle of stocking the shelf. I can't remember her name but she had really short hair and glasses. It was around 3 p. m. She went out of her way to go into the back of the store and try to locate the item.

I was about to loose hope because she was gone for a few minutes, but low and behold she returned with them item. I did expect her to come back at all because most young kids today don't care about the customers that much. She asked me if there was anything unless I needed help with and I told her no I think I have found everything else I was shopping for and I told her thank you and she replied "My pleasure" which really put the icing on the cake for me. She was just a pleasant young lady. I definitely will return to this Kroger because of the experience today.

     
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Kroger Is Full of Crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Rating: 1/51

MARIETTA, GEORGIA -- I went into Kroger to use their Coinstar machine. As I was wrapping up my transaction the power went out. OK, no problem... it is how they handled it that was a little disturbing. One of the associates walks to the outside the entrance of the store, lights a cigarette and talks on a cordless phone to whom ever. They start to close the store sliding doors and tells everyone to walk up to the front of store. As I am standing at the Coinstar machine 3 Kroger employees stand at entrance near carts and start small talk on how it took 2 hours last time for power to come back on.

I ask them is there anyone that can get me my cash owed so I can get to work and the little boy employee said "there is nothing I can do until the power comes back on". I waited 10 min. Nobody came to fix anything. They let me sit there until I said something to another associate. I explained to her the situation and she said she would get my information, as I am telling the woman the little boy employee I spoke with first was laughing. As the woman went to the customer service desk I gave her my name phone number and email address.

I have not heard from anyone from Kroger yet. It has been over 24 hours. I am outraged. Not only will I not ever step foot in a Kroger again. I spend more money at their competitor for better service and appreciation for my hard earned money. I have lived in Atlanta for over 6 years and worked in customer service for 16 years, I couldn't imagine a consumer walking out of my place of business and feeling the way I felt after I walked out of that inconsiderate establishment. They should feel shame because that have lost customers for life!!!!!!!!!!!!!I HOPE THEY READ THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU OWE ME MONEY!!!!!!!!!

     
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Power tripping employees
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Rating: 1/51

BRANDENBURG, KENTUCKY -- Three weeks ago I went to Kroger customer service desk to receive a Western Union money transfer. I had the exact dollar amount and confirmation number to receive this transfer but there had been a mistake made by the clerk in Toronto where the transfer originated. Kroger would not allow me to verify the transfer by the confirmation number. I had been receiving a transfer weekly from the same person in Toronto for several weeks but the clerk at Kroger refused to give a damn about that. I had a picture ID with my current address also but she didn't care. I had been off work for 2 months following an injury and no income except what my friend sent from Toronto.

The night before this incident I had witnessed my nephews suicide and explained to them that I was having the worst day of my life. They continued to refuse my money even after I showed them Western Union's Policy stating that all I needed was the confirmation number to receive the transfer. Managers were called that wouldn't help and I left in tears after some choice words to the employee that had all the power. Every business in this town is like this. You would think the money came from their own pocket. The next day I unwadded the same form I gave them the previous day and the new clerk accepted it without question.

Today I went in to get another transfer and the same power tripping employee was there. She saw my name on the form and without another word to me called the manager and the manager without explanation told me to take my business somewhere else. They are the only store in my town other than convenience stores and the only one with a Western Union service. I hate them.

     
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