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Larceny
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOUGLASVILLE, GEORGIA -- 12:33 pm. Shopper, please be aware that Kroger does not have your safety in mind when you shop. They allow homeless junkies sit on their furniture that is for sale outside their store. One saw me drop my wallet, then picked it up and ran off, while another junkie saw this happen on 6/26/15.

The next three days after telling the manager, they still allowed this to happen. Today, I got a call from Glenda, a claims adjuster from Kroger. She was very nasty and asked me what happened and before I could finish, she said Kroger is not responsible for other customers outside their store. I said that I should be just as safe outside where they have merchandise for sale, next to the pharmacy pick-up as I would on the inside.

She turned into a typical insurance company, clearly had made in her mind to deny my claim. What was the purpose of the call? She claimed I should have called the police and it's not Kroger's problem. Well, I did and it's called larceny. But it's also called a criminal act that took place on Kroger's property. It sounds like a premise liability under foreseeability and failure to act. Glenda claims that I want to argue so when or if Kroger responds to this post to defend I have the call recorded ready for a lie to be told.

This is the Kroger on Hospital Drive in Douglasville, Georgia. I have been a Kroger shopper for over ten years. If you can't assure customer safety inside and outside your store, post a sign saying shop at your own risk. But, don't have a person like Glenda to call a customer with that. Don't ask me what happen if you know you are going to deny a claim. What's the point? It makes me want to post the call. This is the first thing I have ever posted on.

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Krogers' Worthless Stores
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- Kroger has the most complex and confusing receipt as well as on the price screen when scanning items I have ever experienced. Kroger cares more about how much money they claim to save you (very bold) so I can't even see what the costs of items are (not in bold). We believe Kroger does this because they do not want us to detect if they bill us wrong. If they do bill us wrong (and we catch it!!), I have to go and wait in line at customer service while my ice cream is melting to get my money back. Also, Kroger does not want us to be able to figure it out while in line, because it will hold up the line.

My wife and I have spent 10 to 15 minutes sometimes trying to figure out if the discounts were applied, (either coupon or Kroger card or both) or not to items because the discounts do not occur until the end of the transactions. There is so much garbage printed on the receipt. I almost cannot see any white behind the mass amount of worthless printing on it. I tried to send this feedback to Kroger on their website but the submit button does not work, so I selected the e-mail option and nothing happens either I even tried reloading the page, still nothing. Imagine that, they do not want your feedback.

HEB has the nicest receipt of all grocery stores I have seen, with the savings clearly marked and circled at the bottom away from the items purchased. I encourage my wife and everyone else to shop HEB instead of Kroger as much as possible. Attached are my Kroger and HEB Receipts, you tell me which one can be read and which is worthless!!!

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Kroger pork
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- I purchased pork chops two months ago 8-15-15 and found the texture was almost slimy. They did not taste right and we threw them away. Bought another package and cooked them tonight, they were the same way. This is why I am on this site now. I was looking to see if I was the only one with a problem with the pork chops. I made gravy from the drippings and had to throw it away due to the taste. I am not the only one with this complaint. Google.

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Great Customer Service
StarStarStarStarStarBy -
Rating: 5/51

ALLEN, TEXAS -- Bernardo at the Kroger off Bethany in Allen carried out my groceries in November... over $200 worth and put them in my car. I tried to tip him and he declined. He deserves to be recognized for his excellent customer service skills he displayed. Thank you Bernardo!

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Pricing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- Kroger charges almost 30% more on anti-inflammation drugs than Walmart's price. Got ripped off. They offered to price match, but had to spend $10 in gas to get the same back. Will Never have another prescription done at Kroger.

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Rude Employees, Poor Management to Boot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAGRANGE, GEORGIA -- I have been shopping here for years. I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared at him and shouted that she would be right there very angrily.

She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I. I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy.

My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. This is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera. The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.

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This Is a Complaint About a Kroger Brand Purchase, Not the Store.
StarStarStarStarEmpty StarBy -
Rating: 4/51

RIO HILL SHOPPING CENTER - CHARLOTTESVILLE, VIRGINIA -- Two weeks ago, I purchased a 1 liter bottle of "Mixed Berry Sparkling Water Beverage," distributed by the Kroger Co... After just having finished a 2 liter large bottle (purchased several months ago) of "Raspberry Flavored Seltzer Water, with other Natural Flavors," with a TM logo of of a large orange section (or cup) with one each of a red, purple, and green segment inside the large section (or cup), which I had noticed on other Kroger store brand products, distributed by Foodhold U.S.A., LLC... I loved the Raspberry Flavored Sparkling Water, which tasted like seltzer (unsweetened), with a nice scent of raspberry flavoring along with carbonation.

Imagine my surprise (shock, really), when the Mixed Berry sparkling water beverage (distributed by the Kroger Co.) turned out to be noncarbonated - not one bubble and, worse yet, very sweet! Before purchasing it, I thought I had checked for an indication of sugars other than "0 g of calories from sugars" on the label, but evidently I missed seeing Sucralose under ingredients, which may be an artificial sweetener.

At any rate, if it is the latter, shouldn't it have stated "artificially sweetened" somewhere on the labeled? I only purchased the Mixed Berry bottle because there were no flavored seltzer water bottles on the shelves and assumed it was a substitute. If you have discontinued the flavored seltzer water products, that is too bad for those of us who actually like seltzer, but, why did you make it sweet? There are so many other sweetened sodas in existence, I wish you would save one of the unsweetened ones for us?

By the way, I am generally well pleased with most of your store brands, especially the "Private Selection" items, and, to close this complaint on a good note, I must tell you that the Private Selection of Southern Butter Pecan Ice Cream is the absolute best Butter Pecan Ice Cream that I have ever tasted! It is delicious. I know this is too long an e-mail, so I'm sure you would not reprint it, but I thought that someone in your firm would like to know about the sparkling water and the Southern Butter Pecan Ice Cream.

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Loss Prevention Department Falsely Accused Me and Harassed Me
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

LEXINGTON, KENTUCKY -- I was leaving the Richmond road Kroger when this man stopped me. He put his hands on my cart to stop me, asked for my receipt. He said, "mam, I am from loss prevention and we're checking everyone's receipts." I said. "Then why didn't you check the people in front of me receipt?" Then he said, "well we saw you pick up an item and when you went in another aisle it went missing." (This was a $3 item.)

He went on and on asked me to go show him where I placed it on the shelf. I said, "No, if you're that worried about it go check your cameras." He said, "No, go show me where you put it." I refused to do so. I was in a hurry. I asked for his name and he would not give me his name then he still continued to accuse me. He was extremely rude, public humiliated me and falsely accusing me of stealing and he would not let me leave until I said, "Here you want to look through my purse?" Then he said, "Just go." I had just spent over $50 that day. Why would I want to take a $3 item?

And when I contacted his boss he seemed very unconcerned on how I had been treated. He asked me if I had been in that store earlier that day I said, "Yes, I am in that store everyday sometimes 3 or 4 times a day." I am a mom I forget things but the way he made it sound I guess you're guilty of stealing for shopping in a store more than once a day and you're not allowed to change your mind and place an item back on the shelf. So from here on out I will never shop at Kroger again. They lost my business for good.

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Beware of Gift Certificates
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to purchase "a night out" for him and his wife. We went to the gift card stand within the store and found one that we liked for dinner at Applebee's and a movie pass at AMC theaters - totaling $50.00 ($25.00 for dinner, $25.00 for movies in one card).

After we returned home, we thought it would be nice to write on the gift card where the "AMC" theaters were located in Fort Wayne so they didn't have to look for themselves. Upon searching "AMC" theaters via "Google", we found there were NONE in our area. The closest is located about 80 miles south of Fort Wayne. We thought; why would anyone sell a gift card that no one can use?? We thought no big deal; we will just return it and explain to the management that they are selling gift cards that cannot be used in the area.

To our absolute surprise, we were told "Sorry, no refunds on gift cards." We said, "but you're selling gift cards that are not valid in this area! And this one has not been opened... we just want to exchange it." They again said "Sorry" and refused to return it. We were forced to purchase another gift card for $50.00 for a night out at another restaurant and a local theater. $100.00 later, we have a gift card that we cannot use unless we drive 80 miles to the nearest theater.

*Beware of Kroger stores gift cards. They will sell you cards to restaurants and movie theaters that are NOT in your area... You will essentially waste money on these cards, as you cannot use them, nor will Kroger take them back. It's a scam in the highest order. We will be reporting this to the BBB as well.

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I Love This Kroger!
StarStarStarStarEmpty StarBy -
Rating: 4/51

DOUGLASVILLE, GEORGIA -- Every time I come into this store everyone is so kind and helpful. Today which is my favorite day because it is Senior Citizen discount day and not a lot of stores offer that. I was having trouble finding an item that I usually get on a regular basis and I ask a young lady to help me find it while she was in the middle of stocking the shelf. I can't remember her name but she had really short hair and glasses. It was around 3 p.m. She went out of her way to go into the back of the store and try to locate the item.

I was about to lose hope because she was gone for a few minutes, but lo and behold she returned with them item. I did expect her to come back at all because most young kids today don't care about the customers that much. She asked me if there was anything unless I needed help with and I told her "no I think I have found everything else I was shopping for" and I told her thank you and she replied "My pleasure" which really put the icing on the cake for me. She was just a pleasant young lady. I definitely will return to this Kroger because of the experience today.

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Kroger Rating:
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1.6 out of 5, based on 46 ratings and
99 reviews & complaints.
Contact Information:
Kroger
1014 Vine Street
Cincinnati, OH 45202-1100
1-800-576-4377 (ph)
www.kroger.com
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