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93 Reviews & Complaints

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This is a complaint about a Kroger Brand purchase, not the store.
Posted by Gen3043 on 08/09/2013
RIO HILL SHOPPING CENTER - CHARLOTTESVILLE, VIRGINIA -- Two weeks ago, I purchased a 1 liter bottle of "Mixed Berry Sparkling Water Beverage," distributed by the Kroger Co.. After just having finished a 2 liter large bottle (purchased several months ago) of " Raspberry Flavored Seltzer Water, with other Natural Flavors," with a TM logo of of a large orange section (or cup) with one each of a red, purple, and green segment inside the large section (or cup), which I had noticed on other Kroger store brand products, distributed by Foodhold U.S.A., LLC..

I loved the Raspberry Flavored Sparkling Water, which tasted like seltzer (unsweetened), with a nice scent of raspberry flavoring along with carbonation.

Imagine my surprise (shock, really), when the Mixed Berry sparkling water beverage (distributed by the Kroger Co.) turned out to be noncarbonated - not one bubble and, worse yet, very sweet! Before purchasing it, I thought I had checked for an indication of sugars other than "0 g of calories from sugars" on the label, but evidently I missed seeing Sucralose under ingredients, which may be an artificial sweetener. At any rate, if it is the latter, shouldn't it have stated "artificially sweetened" somewhere on the labeled? I only purchased the Mixed Berry bottle because there were no flavored seltzer water bottles on the shelves and assumed it was a substitute. If you have discontinued the flavored seltzer water products, that is too bad for those of us who actually like seltzer, but, why did you make it sweet? There are so many other sweetened sodas in existence, I wish you would save one of the unsweetened ones for us?

By the way, I am generally well pleased with most of your store brands, especially the "Private Selection" items, and, to close this complaint on a good note, I must tell you that the Private Selection of Southern Butter Pecan Ice Cream is the absolute best Butter Pecan Ice Cream that I have ever tasted! It is delicious. I know this is too long an e-mail, so I'm sure you would not reprint it, but I thought that someone in your firm would like to know about the sparkling water and the Southern Butter Pecan Ice Cream.

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Just Clean it Up already
Posted by Thorgan6465 on 07/22/2013
DEARBORN HEIGHTS, MICHIGAN -- If you can smell fish when you walk into this store, it's not a good sign, because of this I choose not to purchase any meat at any Kroger.
Why is this store always dirty?
Every time weather it's day or night, the floors are dirty, and there's always inventory in boxes sticking out in the isles, loose items stock piled in carts waiting to be put away, Always! It seems to be getting worse.
I never saw this when it was Farmer Jack. It's only out of convenience, that I come to this store for milk usually, however I am more happy to shop else where, now that I have found a better place to shop and it is not as convenient, but its clean, and it does not smell like old rotting fish.
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Posted by John Nicholson on 2013-07-22:
The store is located in Dearborn Heights. Enough said.
Posted by The customer on 2013-07-22:
You're absolutely right!
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Kroger Manager Does Not Support Our Troops
Posted by Roger.larose939 on 07/13/2013
ARLINGTON, TEXAS -- As a veteran I have bought nutrition bars at Kroger for our overseas troops for several years. My purchases generally include one hundred or more of a specific brand. The store managers who work the day shift know me and approve my large quantity purchases. I recently decided to go earlier in the morning to make my purchases. The night manager at the Arlington, Texas Lamar store (not a real smart guy) implied I was a liar when I told him I was purchasing the bars for my veteran's group. Having spent over $50,000 at Kroger over the last several years this was the last straw. I was one of Kroger's best customers until this dummy ended it.
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Posted by Tezrien on 2013-07-13:
Instead of just up and stopping your purchases because of one manager why not call during the day to the store's General Manager and making a complaint and follow up with the Kroger Corporate office ?
Posted by Bee on 2013-07-14:
I'm sorry - but just because he won't let you buy such a large quantity all at once doesn't mean he automatically doesn't support the troops.
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Selling Old Food
Posted by Jesntoria on 07/08/2013
HOUSTON, TEXAS -- Mall these happened from my last purchase 7.6.13. I have been buying in this neighborhood grocery for a long while now but the rotten orange juices (supposedly unexpired and new) were totally a waste of money. I thought the rest of the stuff that we got are ok but guess again unfortunately this chicken with rice branded but the cheapest brand went on sale but unlike the ones that I used to buy, it was totally smelling rotten as well. Lastly, the supposedly fresh fruit bowl worth $17.00 also had fermenting fruits with it. It's totally sad how they try to make money without considering the buyers' health. I've been feeling real sick after my LBM of just a single sip of that juice. I don't or ever have any intention of damaging the grocery giant because they've been fairly doing well before but I don't know maybe it's just the branch or the employees that are being careless. I have not managed to return the products or to complain about it but I'm all ready scared of buying there again. Sometimes there are tactics done for profit that will eventually make things worse for them in the end.

Also, the employees look like they can't stand what they're doing but really I think it's Just this branch. I'm not one who complains about things around me but for all those things happening at one time is indeed a sad thing to hear about the good name that they've established for a long time.

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Watermelon Is the Worst I Have Ever Eaten in My Life. the Shop at Kroger
Posted by Rutyala38 on 07/02/2013
Watermelon is the worst I have ever eaten in my life. The shop at Kroger
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Loss Prevention Department Falsely Accused Me and Harassed Me .
Posted by Dlcarp17118 on 05/31/2013
LEXINGTON, KENTUCKY -- I was leaving the Richmond road Kroger when this man stopped me. He put his hands on my cart to stop me, asked for my receipt. He said mam I am from loss prevention and were checking everyone's receipts I said then why didn't you check the people in front of me receipt then he said well we saw you pick up an item and when you went in another isle it went missing (this was a $3 item) .

He went on and on asked me to go show him where I placed it on the shelf I said no if your that worried about it go check your cameras he said no go show me where you put it. I refused to do so I was in a hurry. I asked for his name and he would not give me his name then he still continued to accuse me he was extremely rude, public humiliated me and falsely accusing me of stealing and he would not let me leave until I said here you want to look through my purse then he said just go. I had just spent over $50 that day why would I want to take a $3 item?

And when I contacted his boss he seemed very unconcerned on how I had been treated he asked me if I had been in that store earlier that day I said yes I am in that store everyday sometimes 3 or 4 times a day. I am a mom I forget things but the way he made it sound I guess your guilty of stealing for shopping in a store more than once a day and your not allowed to change your mind and place an item back on the shelf. So from here on out I will never shop at Kroger again they lost my business for good.
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Posted by FoDaddy on 2013-05-31:
I can see where it would be annoying to be publically called out like that. But from Kroger's end it does look suspicous if someone is coming in and out of the store 3 or 4 times a day and is moving products around, I cannot fault the loss prevention guy, he was just doing his job, he told you exaclty why he stopped you. All you had to do to defuse the situation was simply show him where the product he was refering to. By arguing with him, I think you made yourself look more susicious. I know you think you were wronged, and indeed it seems that you were wrongfully stopped, but you have to look at the situation from both sides to understand why it happened in the first place.
Posted by John Nicholson on 2013-05-31:
You created suspicion by entering and leaving this store 3 or 4 times a day. Thus, I can see where Kroger finally got suspicious of you and kept watch on you. However, you made a mistake by letting the guy rifle thru your purse. You should have just walked past him and if he touched you, called 911 on your way out the door and claim assault. Since he did not identify himself with proper credentials, name, etc., you could have assumed he was a pervert, robber, etc.
Posted by Susie Tuck on 2013-05-31:
I would have also told him to go check his cameras and unless he had probable cause and he was dam sure I took something he best be sure because otherwise I "wiII" be calling my lawyer and suing.....
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12 Pounds Chicken 2 Pounds of Packing
Posted by Bobsignguy on 05/17/2013
I just bought 12 pounds of split chicken breasts on sale for 99 cents a pound. I noticed the packing felt heavy, so I weighed it on a very accurate scale and Wow 1.9 pounds. I'm 71 on fixed income and until I find out how to cook the packing I can't afford it.
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Posted by azRider on 2013-05-17:
The weight of the chicken is separate from the packing material. They don't add the chicken to the packing then weight it. they weight the chicken then pack it. so your paying for 12 pounds not 13.9 of chicken.
Posted by PetulantVol on 2013-05-18:
You are probably weighing the pad that is inserted below the chicken to soak up blood and other juices that naturally leak from the butchered flesh of the bird along with the other packaging that weighs only a few ounces.
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Beware of Gift Certificates
Posted by KWMEnterprises on 03/30/2013
FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to purchase "a night out" for him and his wife. We went to the gift card stand within the store and found one that we liked for dinner at Applebee’s and a movie pass at AMC theaters - totaling $50.00 ($25.00 for dinner, $25.00 for movies in one card).

After we returned home, we thought it would be nice to write on the gift card where the "AMC" theaters were located in Fort Wayne so they didn't have to look for themselves. Upon searching "AMC" theaters via "Google", we found there were NONE in our area. The closest is located about 80 miles south of Fort Wayne. We thought; why would anyone sell a gift card that no one can use?? We thought no big deal; we will just return it and explain to the management that they are selling gift cards that cannot be used in the area.

To our absolute surprise, we were told "Sorry, no refunds on gift cards." We said, but you're selling gift cards that are not valid in this area! And this one has not been opened... we just want to exchange it. They again said "Sorry" and refused to return it. We were forced to purchase another gift card for $50.00 for a night out at another restaurant and a local theater. $100.00 later, we have a gift card that we cannot use unless we drive 80 miles to the nearest theater.

*Beware of Kroger stores gift cards. They will sell you cards to restaurants and movie theaters that are NOT in your area... You will essentially waste money on these cards, as you cannot use them, nor will Kroger take them back. It's a scam in the highest order. We will be reporting this to the BBB as well.

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Posted by TomB on 2013-03-30:
I buy gift cards to buy stuff on the internet so they do not have my credit card number or my regular debit card. Nobody can 'steal' more than my gift card is for. That being said, it is quite clear on all the cards I've bought over the years that there is absolutely 'no returns'. However you might try to card issuer, explain the situation and maybe they can help.
Posted by Jody on 2013-03-30:
That does stink, maybe you could try selling the gift card on ebay?
Posted by BigAl on 2013-03-31:
Why would anybody buy a gift card that limits where it can be used at? If cash seems crass to you there are prepaid visas that can be used instead.
Posted by biomajor on 2013-03-31:
I buy gift cards that are not in my area because I am sending them to relatives in other areas.
Posted by Patti Doyle on 2013-08-16:
I shop at St.Joe also watch out latly there has been many items that I have picked up outdated. Now it takes me longer to shop just because of the dates.
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Posted by Luisa.pagliarulo on 03/21/2013
Kroger has been remodelling and expanding. That is great but what I'm annoyed of, they have more space alloted to their grocery carts than the shoppers car. I thought since they have expanded their store they will have more parking spaces. I circled several time to find a parking space but can't find anything. I ended up buying items at another store.

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Posted by JAKFK on 2013-03-21:
Businesses usually don't just make rash and impractical decisions when it comes to things like this. They have a room full of efficiency planners that study piles of data. I'm sure there was a reason. Good observation though, and maybe it truly is something they overlooked! It may be worth mentioning to the management or corporate office. Good review!
Posted by jktshff1 on 2013-03-21:
Haven't been there yet but planning on it
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Daytona 500 Savings Home Downloading Is Not. Convenient
Posted by Dougdowdy2 on 02/23/2013
VA. BEACH, VIRGINIA -- Kroger Grocery Stores have changed their Daytona 500 coupon use to require that you go online and enter the coupons you wish to use prior to visiting the store. I went in to the Providence Road Store in Va Beach Va and told the manager I wanted to get the advertised discounts from my Sunday paper ad. She said I needed to return home(2 Miles), start my PC, go to the store website, select Daytona 500 ads, select each individual coupon I wanted to use on the Daytona 500 ads pages, enter my card number, Shut down my PC, return to the store(2 miles) and they would process these when I check out. I asked if there was anyway they could be entered at the store since I was there and ready to buy some of these products. Her answer " No there is not". Now that's service and an easy way to entice me to come regularly! I pass two other large chain stores to get there that are a mile closer to my home. Two weeks prior these coupons were automatically applied at the register at checkout. There ads now say "FAST TRACK TO SAVING". My "DAYTONA 500 FAST TRACK SAVINGS" was about to be the DAYTONA 508 NON -SAVINGS. Thanks Kroger for complicating my shopping experience and letting me know my how valuable my time and traveling expenses are to your CORPORATION. HAPPY YEAR IN PROFITS TO YOU.

My only hope for you is that you can cry " THE DAYTONA 500 MADE US DO IT". If your advertising execs came up with improved user non-friendly promotion you are in trouble. Good-bye Kroger There are closer stores than you.
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