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Poor Quality
Posted by Daninlc on 07/28/2007
LAS CRUCES, NEW MEXICO -- My wife and I are relatively new to RVing. We purchased this unit since we felt it would be suitable in economy and our RV experience. Granted we are neophytes and probably expected a little too much (thinking along the lines of buying a new car). Well, within two weeks into our first campsite we made a list of problems that nearly filled a page of paper. There were leaks, broken drawer guides, electrical problems, noisy furnace fans, and etc. The dealership was great and provided help and will attempt to resolve other issues upon return from our summer trip. I sent a two page letter to the KZ RV manufacturer one month ago and they are yet to respond. I was tactful yet direct in my letter giving a full list of problems and recommendations about quality improvements during construction. I also stated that I doubt they or anyone on their staff would buy a car or truck with the same deficiencies they passed onto their customers!

If anyone considers purchasing from KZ, and they May have good products elsewhere, I would highly recommend a very careful scrutiny before they affix their signature to any purchase. My initial experience, as noted above, has been quite unpleasant and I would rate the quality of their products as very, very poor!!
     
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Posted by Ponie on 2007-07-29:
Did you purchase the unit new or used? If new, they certainly should correct all the problems. If used, unless they provided a warranty, I'm afraid you'll be out of luck. Rather than contacting the manufacturer, I'd go back to the dealer. In spite of all the the issues you're having, I hope you'll enjoy RVing. I find it a fun thing to do.
Posted by GIJoe on 2007-08-16:
My wife and I purchased a brand new KZ Coyote back in January of 2002. We loved the camper for about 7 or 8 months, but then started having little issues with it. We still have it and we still use it, but I would love to sell it and get a Keystone Cougar instead.
Posted by Daninlc on 2007-08-23:
I stated in the body of my letter that I wrote a letter to K-Z RV in June and they never replied. In yesterday's mail, I received my unopened letter back from the USPS. This company never even bothered to open a letter from a customer. Anyone who buys from them is really in for an eye-opener. They are REALLY BAD NEWS!!!!
Posted by avemaria on 2008-03-29:
About the KZ rv you're having problems with: First, get in touch with Bob at the warranty department. He is a really nice guy, and will help you as much as he can. They are very nice people there, so your comment is a surprise to me. I own an Escalade that had a few problems, and with no hesitation they told me they will take care of the problems; unlike the dealership Marshall's Traveland. I suggest you call their 800 number and ask for Bob Carter. I'm sure he will help resolve the problems. Good luck!!
Posted by BLAZER76 on 2008-04-15:
We purchased our KZ 29ft bunkhouse unit in January 2008 from Terry Vaughn in Alvin, TX. This was a brand new unit, built in Oct 2007 according to KZ. On our first camping trip, 2 weeks after we purchased the unit, we found that none of our outlets worked...defective GCFI. This would be the first trip into service (after arguing with the GM of the dealership as they refused to come out and service the trailer when we found the problem when setting up at our campsite.) Second trip, we noticed no problems... When preparing for our third trip in March, I found that my top bunk mattress was soaked with smelly water!! Then during the trip I noticed that our bathtub was leaking down into the storage area... We brought the trailer back to the dealer the Monday that we came back from our trip. It sat at the dealership for 2 weeks and then we were told that the top window had not been properly sealed by KZ when manufactured and it had been leaking since it was built. They removed the wall and found mold and mildew coating the inside of the wall, the wooden frame and the insulation. They "treated" the mold/mildew, Kiltz it and then ordered a new wall. The wall came in from KZ damaged and so in order not to cancel our latest trip, which we leave for tomorrow, they put up a temporary wall and we picked it up. They also told us the bath tub leak is now repaired...we shall see tomorrow when I take a bath if it is in fact repaired!!! It gets better...when we got the RV home and I began to load it for tomorrow's trip I found that two of the ceiling lights in the kitchen and sofa area now do not work!!! I have no idea what has happened now, they worked before it went to the dealer for the leak repairs!!! So we will be returning to service for the 3rd time next week... We have been in contact with KZ as my daughter is allergic to mold and mildew and their QC negligence may cause her health concerns; they are working with the dealership to rectify this issue. But let's be real...after all of these issues, the only thing that would make me happy is a new unit and that will never happen!!! So bottom line...avoid KZ units! Purchased New in January 2008...4 camping trips...3 service calls! I spend more gas money taking this unit back and forth to service than I do in camping! Not to mention wasted storage payments!
Posted by gokart04 on 2008-04-22:
Thats too bad you are having problems too. I feel for you. I hope things work out for you and the RV. I just purchased a brand new 2007 KZ Coyote 22CT and it is the worst travel trailer I have had to date. Much the same experience as you describe. On the first Trip 28 items broke. Everything from plumbing leaks, and roof leaks to shorts in the electrical system. The toilet did not work, the bolts holding the couch to the wall pulled completely out of the wall, and the bed broke away from the wall causing a water leak where rain ran inside the trailer. The heater was incorrectly calibrated and never worked. Many other items malfunction including the AC. Also, the dealer, Little Dealer Little prices, was not very helpful. The only thing they offered to do was repair everything under warranty. Something that they couldn't even do correctly. After 2 trips to the dealer for repairs there are still 3 or 4 things they can't seem to fix. Including lining up the front door so it latches and fixing water leaks. Also, I found the dealer broke a cabinet while it was in for repair and never fixed that or told me about it. Now we are fighting over that. I had to get a lawyer involved to even get them and KZ to repair it the first time under warranty. KZ even sent me a letter stating they were sorry but there was nothing they could do to help. The letter form KZ was so cheap that it was on plain paper, they did not even care enough to respond to a customer on their company letterhead. I guess that was too expensive for them. And finally, don't let them tell you the DSI award is some sort of quality award. It is not. This is an award KZ has won many time because their dealers vote on it, not consumers who buy their products. How does that translate into manufacturing quality?

Like I said neither the dealer nor the manufacture, KZ RV, stepped up to the plate to help get my stuff fixed until I got a lawyer involved. At this point Little Dealer Little Prices, where I bought the trailer, has attempted to fix things 2 times and some items still remain unfixed. Maybe they can get them fixed on the 3rd visit and without breaking anything else.

Good luck to you.
Posted by Unhappy KZR on 2008-05-12:
Good luck! We purchased a 2006 KZ w/rear slide. Undetectable water leakage in the rear wall rotted the structure (affecting the integrity of the unit) and created severe mold inside the walls. We have been without the unit for the last 5 months (the last 6 weeks it has been at KZ in Indiana awaiting determination and repair). Service from manufacturer has been horrible. They are very nice, but won't return calls or e-mails and we still don't have an estimated return date on our unit. Also, we purchased a new unit and we will be getting back a patched together unit after they remove the skin, floor and interior walls to correct the damage.
Posted by 38sb2 on 2008-08-04:
Posted by bwmuller on 2011-06-07:
I bought a 2010 324 Spree last year.. Been out 13 times and the ONLY problem I've had is the latch for the under sofa storage.. When we fisrt did the PDI we noticed a burn mark on the microwave.. Dealer replaced it rite away other than that I love my spree and would definitely consider KZ again..
Posted by Tara on 2011-06-24:
I'm having difficulty with the KZ manufacturer. I needed a repair to make their unit perform as it should have all along, ie: refrigerator cannot cool without proper ventilation... now, they won't call me back or pay the repair that was necessary.. I'm out $300 for their sorry design and lost 6 weeks of camping because of it.. Never again will I own a KZ product.
Posted by boxerwoody on 2011-07-11:
I Bought a 2007 kz coyote in January of 2008 a new unit but used as their display model. In March when the snow melted the floor, ceiling and light fixtures had filled with water. The roof had leaked due to an unsealed a.c. unit. It took them 4 months to replace the very moldy roof. We did not use it in 2008 due to other needed repairs and concerns. In 2009 we took it from Akron Oh. to Toledo, and in 2010 to Ravenna 310 total miles. In 2011 on our way to Lake Saint Clair in Michigan the first of just two tires blew out after about 80 miles. Then the second tire blew out 80 miles after that in Detroit! We do not know why, they were not under inflated nor was the trailer overloaded. Cheap Tires? We had to abandon our trailer on the interstate. The tow companies could not help us. We had to drive all over to find a new tire and rim over the Fourth of July weekend since we had no spare.
Posted by wilbro on 2011-11-16:
I purchased a 09 Inferno k-z and so far it has been holding up ,I travel alot in construction and have logged over 65K in three years on the trailer. I have had a few problems but was lucky enough to fix them myself. Lookin to upgrade to either an Escalade R stoneridge. But haven't decided witch way to go, even thought about custom build but very costly and they are still an"RV". My inferno has been good considering my wife and I live in it year round, Hope this helps. Guess you should stay with the high end rv's other than their lo end they mass produce them so fast, you should make a trip to manufacturer facility and take their tour. It would amaze you how fast te trailers go thru, we watched (2) trailers move thru over half of the facility within a (2-Hr.) tour, think of how many things where missed R not done rite, SCAREY rite. We buy this stuff. See why foreign countries have us beat.We only think about how much we can make and how fast we can make it. We will fix it later. LOL
Posted by KZ-RV on 2012-03-30:
Go to www.KZOwnersForum.com to get feedback from current owners and buyers of KZ-RVs.
Posted by John on 2012-05-07:
I purchased a 2006 Coyote 22ct new in 06, Before we even towed it off the lot, the bed ends were out of the tracks, The dealer replaced all 2 bed ends. The bed end separated, so they had to replace that, the table warped, had to be replaced. Could never figure out the moisture build up that we get over night, the factory recommendation on that is to open the bathroom vent. Now, there is a leak that totally destroyed the front wall and 1/2 of the floor.The dealer was great when the unit was under warrantee, but I would never buy another hybrid
Posted by jerry on 2012-05-20:
Ordered a escalade toy hauler from KZ IN 07 HAD FEW PROBLEM OVER THE YEARS. RETURNED TO FACTORY AND THINGS WHERE REPAIRED ON TIME AND NO CHARGE EVEN AFTER THE WARRANTY ENDED.WE HAVE BEEN HAPPY WITH KZ. JUST FOUND THIS POST I HAD TO RESPOND.
Posted by gary on 2012-07-17:
Have a KZ Frontier we bought in 2005 I have dragged it to Michigan from NM 3 times. I have learned how to replace about everything myself because I gave up on the dealer who went out of business a year after we bought it. The list is too long to list as to what I have repaired. But my tool box is full and a compartment full of screws tracks and a spare water pump that leaked all over. I have talked to other travel trailer owners and I have come to the conclusion in order to spend time in a camper you need to be a handy man because it seems everyone across the board has issues regardless of the brand of trailer. Good luck everyone.
Posted by MAX on 2012-08-01:
I JUST HAD AN INSURANCE ADJUSTED TELL ME MY KZ JAG IS "JUNK". I BOUGHT IT NEW 5 YRS AGO AND DISCOVERED THE WHOLE ROOF NEEDS TO BE REPLACED DUE A LEAK. THE ROOF HAS A 10 YR WARRANTY ON WORKMANSHIP SO WISH ME LUCK AS I CALL THE DEALER, MANUFACTURER AND THEN MY LAWYER.
Posted by CJ on 2013-02-06:
A friend of mine bought a new 30ft KZ in 2009, our first camping trip out, it started! My daughter was sitting on the lower bunk and my friends daughter hopped up on the top bunk (she weights about 130 lbs) and the bunk fell on my daughter, bruising her legs and feet, luckily she was not seriously hurt. Second camping trip with them, the kitchen sink started to leak, outlets didn't work. Third trip, the cap off the water heater blew off shooting water 15' out the camper.
Fourth trip, their slide out in the middle of the night kept going in and out all by itself. After sitting over the winter, their parents came for a visit and wanted to stay in the camper, the flooring and couch was soaked, the slide had leaked not being sealed properly. The next winter, the AC unit leaked all over the flooring. This winter the floor, couch, and walls are soaked again! That camper has been back to the factory 4 times already and now is waiting to go again. Can you say Lemon Law! Our friends had checked into it but I guess you have to claim that within the first 2 years of ownership. Luckily it has a 6 year warranty but not worth the headache!
Posted by CWS on 2013-08-05:
Just wanted to say I have had a KZ Frontier 5th wheel since 04. I have taken it every year on a 1300 mile vacation and at least once a year to a NASCAR race which is a 800 mile trip. Only problem I have had is the slide out leaks every once in a while. I have to make sure the Rubber flaps on slide out are turned out. Other than that no problems and love it. Has bunk beds and my wife and daughter were on top bunk with no problems. Sorry to hear of the other problems, but I have had great luck with mine.
Posted by J. Barr on 2013-09-03:
I bought a KZ Inferno 4 years ago. I paid 68 thousand dollars for it. it developed a leak which ruined the shoe rack in the front bedroom and of course caused mold. I contacted KZ emailed back and forth with Neal and was told point blank your out of warranty we can't help you.
Ok I understood that, we are out of warranty got it. I paid out of pocket. again the leak happened I had my insurance company look at it and look at the back ramp (it's a toy hauler). the insurance company said that the cap on the front of the camper does not fit correctly (they drove to a dealer and looked at one on a lot ). and that the weld on the ramp was not done properly and that is why our ramp broke. they advised me to contact KZ. I did, again I got Neal who again informed me that I was out of warranty and that they don't make the ramps so I am out of luck with that. It doesn't matter if they make the items they contract out shouldn't they be some what responsible for the product? If the work was a factory problem why is that not their responsibility?
Posted by Bob Harris on 2013-09-05:
I emailed the customer service dept and rec. an email back from Neal in Customer service I would not recommend KZ to my worse enemy, they are non responsive and they don't seem to care about the person who already made the purchase of there trailer. As I said never again...
Posted by Ken helton on 2013-09-09:
I also bought a 08 hunk of junk decals roof leaks wall coming apart list goes on never again will i buy a kz i have gotten the run around since it was new
Posted by Joe M on 2014-03-03:
After doing months of research on campers, I ended up choosing a 2003 KZ Sportsmen 3204 that was hundreds of miles away. I have remodeled houses over the years and am very familiar with building and fixing things.

I have only had this camper a few days and its been rained and snowed on many times. But has apparently held up well for the 10 years since it was made. There are a couple places that show it leaked some in the past. But you can tell the leaks were detected and stopped. I checked it out well in a hard rain and found a small leak coming down the inside of a storage door. It was due to a worn weatherstripping on the inside of the door. I shoved a piece of rubber weatherstripping in there temporarily and it stopped. While I was lying in the basement fixing that door, I was able to see the workmanship of the floors from underneath. And there were quite a few nails that missed the two byes. Clearly whoever put those in was in a big hurry and couldn't aim. And I believe this was the case all over the camper because the floors creak. This type of workmanship is typical of factories hiring teenagers or "temps". Then quality suffers. Many times its hard to recognize this because campers are low grade materials anyway.

But I think its a mistake to buy one new. Buy one thats 10 years old that has proven itself to be one of the few that got put together correctly. Then just fix whatever may need it while you have it. KZ likely isn't a great company. But they are better than any Forrest River made camper. Those things are lemons if I ever saw one. Jayco isn't Jayco anymore.
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Electrical slide motor
Posted by Scotch on 07/17/2010
During the warranty period one of my slide motors failed and after attempts at a dealer with no success I went about 800 miles out of my way, all at my cost to the factory in Indiana. The motor was replaced and as it was on warranty I did not pay much attention as to why it failed.
17 months later it failed again. The Fifth wheel was now close to 1 year out of its 2 year warranty.
I then took off the motor for inspection, and found out that it was all corroded and rusted. The small springs for the brushes had disintigrated.
These slide motors are mounted directly behind the tires. When driving on wet pavement they are being blasted with rain water. There is a rubber sleeve that goes about 1/2 way on the motor, but because the 12 volt wires come out the end there is a gap for water to get in. It is my opinion that there is nothing at all wrong with the motor, but is a poor design installation by KZ. I have caulked/taped around the rubber sleeve, and put a deflector shield between the tires and motor. I think it shall greatly increase the life of the motors. These motors are expensive, and lasting only 18 months or so is a joke. I advised KZ of the problem and I thought they would be happy that I brought this problem to their attention. I also requested a new motor and that I would be willing to meet them half way on cost. I got a flat out rejection.
For about a lousy $200.00 they could make me a happy cutomer and praise their product to all RVers I meet. They chose not to. Please beware of KZ. They would trip over a dollar to save a nickle.
     
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Posted by Alain on 2010-07-18:
They may have saved a dollar, but they lost a customer. Poor business model.
Posted by Priscilla l. on 2013-10-10:
We just bought a 325 2014. Our slide out did not have the secondary retrieving bar connected at the factory and it was the wrong size. This could have been a real problem... Now we find the shower does not have a p-trap and the smell of sewer comes up the shower drain. We are dealing with kz and no one seems to know how this works. We shall see.
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KZ Problems
Posted by Enucleator7 on 02/10/2011
SHIPSHEWANA, INDIANA -- I purchased my KZ Coyote in 2006. It was LOVE at first site. The "Honeymoon was short lived.

There are water and gas leaks, broken drawer guides - TWICE, electrical problems, blinds not working, hot water heater SNAFUs, noisy furnace fans, and now the outside vinyl /skin is separating from the frame. Air is getting under it causing buckling and air pockets. I look like the “Beverly Hillbillies” with all the duct/Gorilla tape trying to “band Aid it back after caulking didn’t work.

I sent e-mail and pix to KZ requesting a how-to-fix solution, but never heard back. Every time I go out something else breaks. I thought I just had a “LEMON”, but seems I’m not alone.

John Marshall
Mobile Alabama
     
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Posted by Alain on 2011-02-11:
If you got this from a dealer maybe they could give you a hand in getting in touch with KZ.
Posted by KZ-RV on 2012-03-30:
Go to www.KZOwnersForum.com to get reviews and feedback from current KZ-RV owners and buyers.
Posted by jimmy on 2012-07-06:
stay away from KZ. customer service very bad trailer quality even worse. rear of 5th wheel falling off.walls separating. 2006 sportsmen
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KZ Spree Escape 170S. Worst Trailer Ever
Posted by Nicola.c.poitras on 06/21/2013
MERRIMACK, NEW HAMPSHIRE -- The KZ Spree Escape 170S is our first camper, and I would tell anyone who wanted to buy one to run the other way. We bought a new 2012, in March of 2012. We have had nothing but problems since we brought it home. First was the bathroom door would not clear the light just outside it (POOR PLACEMENT). That took 4 trips to the dealer to fix. We made sure it was level first. Our first camping trip, we discovered a leak under the bathroom sink. Water everywhere. My hubby looked under there to find that the hot water line is connect with a simple squeeze clamp. This has now leaked 5 times. It is absolutely ridiculous. Each time we've had it in for service, it has taken at least 5 days to fix. When we get it back we have more problems. Usually I would say this is a dealer issue but I have gotten past the point of a simple fix to a health hazard too.

Today, the CO alarm went off. We both tried to see what was wrong, but there was nothing on in there and we had turned off the propane. The molding by the door has come loose and the windows stick. I will never buy another KZ and I would try very hard not to let anyone else buy one either.
     
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Posted by Kenny white on 2013-07-11:
We own a 2011 KZ Coyote Hybrid 23CFK with 3 queen pop outs and sofa slide out. Camped 50 nights so far and have had no problems. Always stored inside when not using. Great camper for the price.
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KZ RV Deception: Discovered Floor Patch in New Spree Camper
Posted by Sylviacraigphotography on 10/01/2012
SHIPSHEWANA, INDIANA -- In August 2010 we purchased a NEW 2011 KZ Spree & later discovered a patch in the middle of the floor after the flooring began to shrink around the patch. This patch was NOT disclosed to us. Had it been disclosed, we would NOT have purchased it.

We contacted Greg, HarTVille RV (where we purchased our camper from)service, in reference to this problem. He stated that they did not have a floor repair record & it must have been done at the factory. I contacted KZ on 6-15-12 and spoke with Neil who stated "he has been in the business for 18 years and has seen this in the past and has questioned it himself". He stated he'd call me back on Tuesday, 6-19. He did not, so I called again on 6-26 and left a message. Neil returned my call that day and KZ offered to seal the patch and give us $500.00 "to go away". This will NOT fix the problem.

NOTE: This patch is now very obvious and is located in front of the kitchen/fridge area. Just imagine you just had a new linoleum floor in your kitchen at home and then discovered a carefully disguised patch in the middle. Well, in a home it would be a few hundred dollars vs a $20K + camper with a shrinking patch in the middle of the floor!

We filed a complaint with the Indiana Consumers Protection/Attorney General's Office on 6-26-2012 with the first and second requests being ignored. We have also filed with the Indiana Better Business Bureau on 9-17-2012.

We just want to warn consumers that they need to really inspect any camper prior to purchase.
     
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Posted by trmn8r on 2012-10-01:
I would not expect a fast turnaround from the AG's office. Depending on the situation, they may collect information for some period of time before acting - if more customers file complaints it will get their attention more quickly.

As far as the BBB, that may not result in much other than the offer you have already been given by the company.

Since you have made this complaint public, the company may find it soon and figure out which customer you are. I wish you luck - this is a good warning for others who may be considering a purchase.
Posted by CowboyFan on 2012-10-01:
Logically, it would be a $200,000.00 + house with a patch in the linoliem, versus a $20,000.00+ camper with a patch.

If the patch is merely in the linoleum, its seems like an overreaction to say one would not buy the camper. They agreed to replace the linoleum, which should make it as good as new.

During the manufacturing process, they obviously don't throw away new cars because the door gets scraped in the factory. The fix it and then sell the car. The linoleum here seems like it is no different, especially since the manufacturer did such a good job patching it, the OP did not even see it until much later.
Posted by Deer Slayer on 2012-10-01:
KZ Recreational vehicles did not agree to replace the floor as new. They offered $500.00 for us to go away. The company should have put down a new floor instead of passing it off as it never happened.
Posted by nicola.c.poitras on 2013-06-22:
I quite agree with Deer Slayer. The company has no understanding of the words "quality workmanship".
I would never buy from KZ again
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Poor Quality of Construction on 2007 KZ Coyote 22CT Trailer
Posted by Gokart04 on 04/22/2008
MESA, ARIZONA -- I just purchased a new 2007 KZ Coyote 22CT and it is the worst travel trailer I have had to date. On the first Trip 28 items broke. Everything from plumbing leaks, and roof leaks to shorts in the electrical system. The toilet did not work, the bolts holding the couch to the wall pulled completely out of the wall, and the bed broke away from the wall causing a water leak where rain ran inside the trailer. The heater was incorrectly calibrated and never worked. Many other items malfunction including the AC. Also, the dealer, Little Dealer Little prices, was not very helpful. The only thing they offered to do was repair everything under warranty. Something that they couldn't even do correctly.

After 2 trips to the dealer for repairs there are still 3 or 4 things they can't seem to fix. Including lining up the front door so it latches and fixing water leaks. Also, I found the dealer broke a cabinet while it was in for repair and never fixed that or told me about it. Now we are fighting over that. I had to get a lawyer involved to even get them and KZ to repair it the first time under warranty. KZ even sent me a letter stating they were sorry but there was nothing they could do to help. The letter form KZ was so cheap that it was on plain paper, they did not even care enough to respond to a customer on their company letterhead. I guess that was too expensive for them. And finally, don't let them tell you the DSI award is some sort of quality award. It is not. This is an award KZ has won many time because their dealers vote on it, not consumers who buy their products. How does that translate into manufacturing quality?

Like I said neither the dealer nor the manufacture, KZ RV, stepped up to the plate to help get stuff fixed until I got a lawyer involved. At this point Little Dealer Little Prices, where I bought the trailer, has attempted to fix things 2 times and some items still remain unfixed. Maybe they can get them fixed on the 3rd visit and without breaking anything else.

However, with all the bad stuff there are some good points I like about this new trailer. It is larger inside than most of the same size. It has more room inside than my buddies 32 foot Bellair. It also has a very large 3rd queen bed. It is much larger than others of the same size/class. That is if they even offer this 3rd bed option. Also the refrigerator worked great.

Although I would not purchase another trailer from KZ or Little Dealer Little Prices, I would look for some of these options list above in a different manufacture and dealer.
     
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Posted by DigitalCommando on 2008-04-22:
Do lemon laws apply to your trailer?
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