SHIPSHEWANA, INDIANA -- I emailed this to KZ and customer service did nothing but point blame at me on a 2 month old camper. They did not care and did not even apologize about the issues that I am having as a new camper owner. I am having serious issues out of this camper and I am becoming very irritated almost to the point of breaking down and raising hell but I know from being in the Auto business things happen and the most important thing to do is provide good customer service when issues like these arise so I am hoping KZ can provide me with the same service. From the day I left the dealership with my 328ik I have had issue after issue with the camper.
To start off the lights on the electric awning went out and I had to get them warranted and fixed just days after I purchased the camper. That issue was a simple repair and a minor inconvenience but could have been worse. I get my camper back and decide to take it to my camp which is a yearly lease where this camper will be 98% of the time about 45 minutes from my house and will rarely every move from this spot.
We leveled the camper and got everything situated and I lowered to "self leveling jacks" until they sounded like they did not want to lower anymore and stopped. Later that night before we went to bed I felt the camper wobbling more than it should in the front end so I went out to check on it and adjusted a little and noticed it was not doing anything or sounding like it was in any kind of bind but could not see so I waiting until the morning to go check it out again. The next morning I noticed the front jack was buckled almost in two when I walked around and checked it out in the daylight .
I called my dealer and they go right on getting it covered by warranty and then said they could not get it covered because the company said I am not supposed to lift the camper with the Jack "Which I do not believe could possibly even be done they do not seem to have enough power and get very weak when weight is applied to them which notified me its time to stop.. These jacks bog down and its common sense when to stop them so that's what I did, I did not lift the camper. Mccants mobile home covered the jack so I did not have to pay and they graciously went out to my campsite for the repair which is A++++ on their end.
The front jacks were replaced this last week on Thursday the 14th I believe and I got to my camp Friday and noticed the back jack was starting to do the same thing and I had not touched the camper after setting the jacks the first weekend when we went to my camp. so now I am having the same issue out of the rear jacks that I had with the front jacks and I honestly believe that every piece of metal on this camper is cheap and does not hold up like it should. The metal on the jacks are super thin and I do not see how they can even properly support the weight inside the trailer when we have guest over.
The camper weighs roughly 9000 pounds empty and they say not to pick up the camper with the jacks which is understandable but what happens when 8 people are inside adding another 2000 pounds to the jacks? I believe that is what made the one on the front buckle because the camper did not move or anything the jack just started to bend.
Now.... The awning has collapsed before the bad weather even go to our camp.... I called my wife and told her to let the awning down before they bad weather gets to the camper and seriously 3 minutes later she called me and said that it collapsed which again... I believe has to do with the cheap metal that is on this camper. She was prepared to let the awning down and was watching the weather move in and the awning collapsed on one side.
I noticed the awning holding water the few days before when we had rain so before I left for work that morning I tilted the awning which when tilted the slide rubs the awning so maybe it let enough water build up to buckle the arms or something even in the tilted drain off position. So far I have been very unhappy with my purchase and I am hoping that someone can help me out with the issues that I am having instead of me having the give the dealership that sold me the camper so much hell when they have done nothing but provided excellent customer service since day one.
Minor Issues I have had so far I can work with: Shower leaks out by the sink in the bathroom. Cannot get spray nozzle off the outdoor sink I read directions and now see to use a hammer and screwdriver to knock the connection loose which is weird for being brand new. Awning lights went out - Warranty had to drive 45 minutes for repairs.
ISSUES NOT COVERED UNDER WARRANTY I AM BEING TOLD. Jack broke in front with camper 1 foot off ground - Not covered under warranty dealership covered it because he knew it shouldn't have happened and I did nothing wrong. The rear jack is doing the exact same thing the front jack did and I do not understand why they are doing this. The metal is thin and weak and I do not believe this metal can hold up to weight and I have not "tried to pick up my camper with these jacks..."
Awning collapsed on front side - It holds water pretty bad so I tilted it and it still holds a little water and touches outdoor kitchen slide and collapsed before the wind picked up which never got real strong now it is dangling and I am 1 hour away and can't get to the camper to get it situated with my 2 kids and wife alone not knowing what to do. Hopefully I am the only person in the world having these issues but I seriously doubt it and I hope there is something that can be done to help me out with the jack and awning issue this camper is not even 3 months old yet and I am having a horrible experience with it so far.
SHIPSHEWANA, INDIANA -- In summer of 2017 we purchased our new KZ RV from Family Camping Outlet in Pottstown, PA. We had many questions before we purchased, and the dealer and KZ answered all of them in a timely fashion. Before we took delivery of the RV, the dealer found that 1 of the A/C units was not working properly. The A/C unit was promptly replaced and was working well when we received the RV. Thus far, we have stayed in 6 campgrounds for a total of about 80 nights, and traveled about 2,000 miles with the RV. We have not experienced any issues. Everything works well. We are very happy with our dealer, and with KZ and the Sidewinder RV.
ZELIENOPLE, PENNSYLVANIA -- I purchased a new KZ Sportsmen 20RBT hybrid travel trailer in August 2015. This is my 5th trailer but first KZ. The 20RBT seemed to be the most trailer for the money and its floor plan and tow weight met my needs. While my expectations were not high based on price and build quality (glued and stapled, not screwed), I am happy to report that after 3 years, approx. 30 weekend trip and 5,000 miles of towing, I couldn't be happier! Nothing has failed, come apart or needed to be replaced. It doesn't leak, tows easily behind my F150 and has room to sleep 9 if needed. I would buy another KZ product based on the value, but I would be even more careful, based on what I'm hearing about Thor's impact on KZ.
TEXAS -- We paid cash for a new 2018 K-Z Travel Trailers. Got it home and my husband started putting our stuff in it. When he took the mattress off the bed to take the plastic off it was all wet underneath. He got the water hose and ran it on the window and could see water coming in and running down the wall. Call KZ and they told him not to take it to a dealer but instead take it to a regular camper repair place. We did, that was almost 3 weeks ago and we still do not have our camper back and don't know when we will get it back.
K-Z also told us we would have to pay for it and they would reimburse us. In no way should we have to pay for this. We had it less than 24 hours when we discovered it was leaking. I have since tried to contact them and have gotten no kind of response at all. It is like they have our money and who cares if we have the camper. I don't blame the dealership we bought it from, they have tried to help but it is K-Z that should have tried to help us more.
ORLANDO, FLORIDA -- Purchased a new Coyote Travel Trailer by KZ RV from a Garcin's RV in Pasadena, Newfoundland, Canada in 2012.
Right on the warranty in 2014 I noticed a bulge in the slide side fiberglass wall and inside. Fast forward to 2016 where I am still having to fight for KZ to fix their deathtrap trailer which turns out has aluminum corrosion in the wall.
I have an email from KZ (Mark **) who said they would arrange to fix the trailer for free if I could deliver it to Moncton NB. Just asked KZ to fix the trailer and guess what, they are saying that their defective slapped together junk is not their problem, leaving a young family with a $20,000 loss.
SHIPSHEWANA, INDIANA -- Purchase a 2008 Montego Bay by KZ and everything broke on this 68,000.00 dollar camper and so KZ sent someone out to look at camper. They said they would replace it. That was in 2010 and I have yet to get it or hear back from them. Sent registered letters and emails and now we are stuck paying for a camper we can't use. BEWARE OF THIS COMPANY. Do not let their website fool you. I had an attorney. The company representative they sent out said we didn't need an attorney. They would definitely replace camper. Don't be fooled like we were.
SHIPSHEWANA, INDIANA -- After one shakedown trip (several hundred miles), the main slide failed to open completely. Heading south for the winter before Thanksgiving. Found a great dealer in OH that checked it out. The slide out motor mount had torn from the frame. KZ says it is a Lippert issue and you will have to deal with them. NO help and won't talk to us or the dealer any further. Lippert takes 2 weeks to get the part to the dealer. Keep going back to KZ. They refuse to respond.
Brand new 5th wheel! Adding insult to injury, Thor (who bought KZ in 2014 - surprise!) has changed the 2015 model numbers, so my 2015 no longer exists. WORST customer and warranty support ever! I guess the guys and gals at KZ don't like Thor, and I don't think I do either.
IDAHO -- We bought the trailer new in 2015. We went on one trip this year from Dover, NH to Burlington, VT. When we were home a couple of days my husband noticed two tires on one of the axles was wearing on the inside. We took it back to where we purchased it and they told us one of the axles was bent. It is still under warranty.
We were told KZ's Warranty Dept denied that they were responsible and we would have to pay for the fix. I called Customer Service and spoke to a lady named Amy. She was very pleasant and said she would look into the issue and get back to me. She called several times to let me know she was working on it. Today, I received the word that KZ will honor the Warranty and pay for the repairs. Kudos to Amy. More than satisfied with the results of my phone call.
Me and my wife purchased a 2015 stoneridge fifth wheel, it has had many issues. Too many to list. The worst one is they plumbed the washer into the black tank so when you use the toilet and the washer is on spin cycle and you flush it blows back on you. Why didn't they plumb it into the grey tank? We will never buy another KZ ever. My list of problems exceed 25, and I believe that's too many.
SHIPSHEWANA, OKLAHOMA -- We purchased a new KZ Connect Spree 241rks from Bell Camper in Bartlesville OK in July of 2015. KZ customer service assisted promptly with all the questions I had concerning the 241rks. We were so impressed with our dealer and KZ that we traded our 241rks in on a slightly larger 260rks after seeing it at a boat and RV show. Awnings work as designed as did all other accessories. After reading some of the other negative reviews I thought it time to throw in my three cents.