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Beware of LA Fitness
Posted by LAFitnessUX on 02/10/2007
SAN DIEGO, CALIFORNIA -- I recently started working in a new area and wanted to join a gym. There is an LA Fitness very close to where I work in Sorrento Valley/Mira Mesa of San Diego, California. I went in there about three weeks ago just to look at the facilities. I was in no frame of mind to make any kind of commitment because there are a lot of health clubs in the area, and I wanted to check them all out before joining anything. Well, before they would let me even look at the place, they called this salesman over who spent a half hour trying to sell me a membership. I told him that I wanted to see the facilities first. So he took me around for 5 minutes and then brought me back to his desk and proceeded to try to get me to give him a check and sign a contract. I told him that I just stopped in to see the gym and that was it! After much arguing and aggressive attempts to get me to join right then and there, he reluctantly put me in the computer for a 7 day pass. I explained to him that I didn't have time to try it out right away but that in a few weeks I would. He assured me that the pass was good for 7 days once I actually started to use it.

Well, last night - about 3 weeks later, I went to the gym to try out one of the exercise classes for the first time. They couldn't find my name in the computer, but I didn't want to miss the class so I gave them my info so that they could sort it out by the time the class was over. After the class, I went to see what happened. The General Manager, Joe, jumped all over me and told me that if I wanted to try out their gym it would cost me $40 for the week, and that a gym is a gym and that I should just go ahead and buy the membership. I explained to him that I am joining for the classes only, and that I want to make sure that I like them before I commit myself to $149 plus $35 a month. (Do the math, that's almost $600 for the year!!!!) I told him that every other gym gives people a free pass to try out their facilities and asked what the problem was. Joe rudely told me that the exercise classes are for members only and that the only way I could try them out was to pay him the $149 and if, within 5 days, I didn't like them, I could get my money back. Yeah, right. Why not just let me use the free f$#^$king pass??!!?!? Then I go on the internet and learn about all the horror stories about LA Fitness never giving anybody their money back or allowing members to cancel their contracts by not processing their paperwork!!! Why should I give these people $149 to try out their gym when they are supposed to give free 3,5, or 7 day passes to do this???!?!?!?!!!

The more I got to thinking about this the more ticked off I became so I called up their corporate headquarters and talked to a membership specialist. He told me that of course I should be able to get a free pass to try out the gym. Then he put me on hold and called Joe of LA Fitness Sorrento Valley, the same L.A. Fitness manager who refused to honor my free-pass in the first place. When he came back on the line, the customer service representative was extremely rude and told me that if I wasn't prepared to join the club the day I walked into LA Fitness then I should have never stopped by there in the first place! Now I was even madder than I was before I called! I asked to speak to his supervisor and the LA Fitness representative REFUSED TO PUT HIS SUPERVISOR ON!!!!! What a way to run a customer service department. They don't even wait until they've locked you into one of their bankrupting/cred-ruining contracts to be rude and arrogant!!!!!!!!!!! Thank God I hadn't paid them anything!

People, do not join this club. Read the reviews. They are only after your money, and once they get it, they WILL NOT GIVE IT BACK, nor will they cancel your membership, so you will continue to have to pay the monthly fee month after month, even after having sent in the paperwork to have it canceled. The staff and management, from local to corporate, are extremely rude and unprofessional. They are today's dishonest used-car salesmen, selling lemons disguised as ball-and-chain memberships to health clubs. As for the class, it was crowded, nobody looked happy, and there weren't enough weights in the room for everyone to use - and the weights that were there weren't marked and looked like they came off some submarine from WWII that had been lying at the bottom of the sea for the past 60 years! You are better off joining a smaller gym where the staff and management care about their members and know how to treat customers. In Mira Mesa/Sorrento Valley alone, there are lots and lots of gyms. I am so glad Joe was such a dick to me because I started looking around and found a gym that was much better, friendlier and cheaper than LA Fitness!!!! YEAH, BABY!!!!

     
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Posted by *Brenda* on 2007-02-10:
I was a member for a few months but didn't really have the time and I canceled with NO problems. I just mailed in the cancellation form that is on their website. And this was for two memberships, mine and my husband's.
Posted by Dynamic Dee on 2007-10-25:
LA Fitness San Diego
I am glad to read this post. I am a member and I am horrified with the lack of professionalism by the staff and leadership. It comes down to this with this gym and many others (Family Fitness), it is not about health it is about SALES and sales quotas. When you go into these gyms, you might as well be buying a used car.
Also, the trainers know nothing about fitness and are about sales packages. I noticed any trainer with integrity does not stay with the organization very long. If you want a trainer, you are better off getting one elsewhere and having them teach you the basics. You have to be careful, they may hassle you if they see you using a trainer other than their lame ones. You can say it is a friend helping you out.
About Joe, he harrassed me while I was at the club and I complained to management. Long story.
The hassle to work-out with LA Fitness is sometimes not worth it. It is sad because it is a beautiful set-up and they do not know how to maintain it or provide good customer service. Oh, and I got a staph infection from one of the mats, cost me over $100 in meds and doctor visits.
DD
Posted by felixms on 2007-11-12:
I wish you have named the gym which you are satisfied with, not just the complaint.
I am a member that used to go to that gym, and agree with you, the staff sucks. The only have salesmen there, no one will assist you within the gym for anything that is not paid extra in advance. BTW, signing in with them is a pain, specially because other coworkers did not paid the signup fee, and I was trying to get that waved as well, but I got it though.
24hr fitness was even worst, double charging me, and messing up my financial info. Therefore I still stick with LA fitness because of its location.
Posted by Rob San Diego on 2013-06-23:
this is very true... this happened to us to. We went in there and bought the membership, that is ok. They sold us an add on -- training package. Told us we can cancel it in three days. That was because we can't try out the trainer w/o having a package and signing the waivers (bs!). Well we didn't like the trainer and they asked us to come the day after, to meet another one. (there go our two days). Now on second day we say we don't like it and want to cancel. They say we will call the HQ and do it next day. so the next day I call and they say it is being done and we will call you. They didn't. I called they were not available and the third day just went by. I was unable to come the fourth day (busy at work). I came the 5th day and ha! the story changed. The cancellation time has lapsed and nothing could be done. I was livid. I called the HQ but no dice. Very rude and unprofessional folks. I am a member... since we prepaid for 1 year. But I hate the managers and people. I go workout and look forward to fininshing my year. Thx
Posted by Sylvia on 2013-12-20:
The same thing happened to us. Once you give LAFitness either your credit card or checking account number, you are in for trouble. They will continue to take money from your account for months after you have cancelled. We read and reread the contract upon signing, to be sure that when we wanted to cancel we would definitely be on time. We only wanted membership for 6 months while we were in Florida. When it was 2 months before we were to leave, we sent a registered letter to cancel. STILL, they continued to bill us after the cancellation date.. LAFItness gave us the run around and after SEVERAL MONTHS of phone calls to the bank and to LAFitness headquarters, we got our money back for 2 months that they had taken illegally from our account. Our Discover card did not back us up, even though we sent them copies of our registered letter and the contract. We cancelled our Discover card after that. Just beware of this unethical company...what a sorry excuse for a health facility!
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Very Poor Management
Posted by Bivkite on 08/29/2007
HAMDEN, CONNECTICUT -- I recently received a coupon for a free 14 day trial at LA Fitness in Hamden, CT. I went with my brother and his friend, since they belonged to the gym and they wanted me try it out and later to possibly sign up for a membership. It was required on the coupon that I get a sales-pitch and a tour of the gym from the salesman to get my trial.

My brother's friend, having had a terrible experience with a different salesman previously, told my salesman that he would prefer to show me around the gym (since I would be working out with him). The salesman didn't quarrel with the idea and said that I just needed to come back after my workout to show me some membership plans.

They showed me around the gym, and I do admit I was impressed with it, we worked out, and I went back for the sales-pitch. He showed me the membership info and took my personal information. I explained to him that I was waiting to hear from a job and that I was very interested, but that I couldn't afford it as of yet. He said that was fine and we left.

I went today (my 4th trial day) and they wouldn't let me in because the salesman had changed my trial to a 1 day trial. When I confronted him about this he said that it was because I opted out of the tour of the facility. Not only did he not give me back my coupon, but he gave me a nonsensical runaround about his reasons for changing my trial period and refused to give me a tour then and there to give me back my 14 days. He further said that the only thing he could do was to sign me up for 2 weeks for 60 dollars!

If you want a competent staff that cares about your health or their promises, LA Fitness is NOT the place for you. The salesman, Marcus, may seem like a nice guy, but he screwed me out of my contract and my guess is he'll do the same to someone else. LA Fitness, your gym is nice, but your attitude is unprofessional, even childish! Plus, your prices are the most outrageous things I've ever seen!
     
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Posted by Anonymous on 2007-08-29:
AlleyS you obviously didn't properly read this review (color me surprised). Alleys wrote --"Also, he shouldn't have left your relative show you around" I have no idea what that means cause frankly I don't speak moron but the real reason the trial was cut short was, quoting the OP, "but that I couldn't afford it as of yet"... Which is total chicken shackle on the part of LA Fitness.

Bivkite good review and you're probably better off avoiding these scum suckers anyway. Thanks for posting this cautionary tale of woe. I'm not one to hand out praise like a pez dispenser but this so gripped me that I'm gonna vote it 'Very Helpful'!

Posted by Anonymous on 2007-08-29:
As always, I side with Stew.
Posted by Anonymous on 2007-08-29:
Is it Constitutional for an agency of the Federal Government to write rules and regulations which are enforced in the courts as "laws?"

No. This is a recent development in governmental procedures. It is called "administrative law." The Founders provided no power in any agency of government to make laws except the Congress.
Posted by jktshff1 on 2007-08-29:
sounds like you got hold of a starving used car salesman
Posted by Anonymous on 2007-08-29:
Totally agree with Stew. Stay away from that place.
Posted by Anonymous on 2007-08-29:
We have tentatively established that mentality is a precursor to ideology, which in turn acts as a unified system of thought, action, and alibi. In view of that, ideology and stringent capitalistic control is the locomotive that has been guiding U.S. power from its early continental colonialistic expansions, through global imperialistic domination, to its current hyper-imperialistic consolidation of empire.
Posted by grahambo on 2008-05-22:
Think thats bad try Orange! I decided tonight, that instead of changing to fittness edge I would give Hamden a go.I certainly looks better from the outside.
Posted by mws203 on 2008-07-22:
I agree with this. I just joined LA fitness and with in a week, trying to cancel the membership. Staff is non friendly and rude. Will not recommend to anyone to join this gym in hamden.
Posted by mws203 on 2008-08-07:
I agree, LA Fitness is non-friendly and especially a guy named Brian there
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A Horrible Company!
Posted by Big Ern on 11/09/2007
PENNSYLVANIA -- I was as loyal an employee of this company as there could be until a few months ago. It's strange reading all these horror stories & being able to look at it through a different set of eyes. As a former G.M, I've seen how much pressure is applied to each person unfortunate enough to have to earn a check in order to provide for a family with this company. Imagine having to hire salespeople & tell them that there is a possibility they'll only take home $7.15 per hour? What quality of an employee do they hope to attract when they're paying minimum wage? All the while baiting these unsuspecting people with the possibility of becoming a G.M or a V.P... If you don't sell then you don't eat! Not at L.A. Fitness!

The best way to describe this company is to call them a "pyramid." At the top they all drive Porsches & wear Rolex's while the people the members (the lifeblood of the company) see each day scrape by to survive! It's disgusting! Someone quits? It's now the G.M.'s fault for not "keeping them motivated?" I've noticed that this company, which oddly enough, is all about "accepting personal accountability" is never wrong for anything! Does it surprise me to read all these stories? Not at all. You could lie to members all you want & look like a superstar but only until the Better Business Bureau gets involved. Then to save face, someone gets fired & misreps are corrected.

My advice is simply to AVOID this company at all costs! If you have been lied to then contact the BBB & watch how fast you get your refund! Yeah, they'll keep your money until you threaten to hit back. They are terrified of the BBB for some reason & I know that all incidents with them are accounted for and handled with great speed and care. They claim to be "monthly" yet they never seem to get your cancellations, do they? It is truly a nightmare & I know that. This is a HORRIBLE company to do business with and an even worse company to work for!

Good luck & I hope my advice helps more than a few people out..
     
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Posted by Skye on 2007-11-09:
Good information, but its pretty well known how these gyms operate and the way their type of pyramid works.

The good thing is, if a person doesn't like how they operate, they can quit.

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Deceptive Selling Practices
Posted by Misterd on 08/12/2006
NORTH BRUNSWICK, NEW JERSEY -- My daughter who was 18 at the time was talked into signing up for a $312.00 commitment for the next 12 months. This is for a physical trainer 2 times per week. This was irresponsible for their staff to even offer her these classes since she is a Freshman in college and unable to pay for these classes. This was to be a contract between their training company, Body of Change, and her. Now, how did I find out about it???? They set the account to be billed to pull from my credit card each month. Once I discussed this with my daughter it was too late to pull out of the contract. She will not be able to utilize these services, nor does she have the means to pay for them. Has the gym been helpful or has their main office. HECK NO It is the typical run around with no one taking responsibility for this situation. This was extremely unethical as was their suggestion to fake a doctors note to get out of the contract. "People do it all of the time", I was told. Well I will not teach my daughter to resolve he complaints by lying and cheating.

All we can hope for is that they step up and do the right thing. Bill me for the training sessions used and void the contract. What can I do???? Tell everyone about this unfortunate circumstance and cancel all 4 of my memberships for this particular gym. Will they care??? Probably not, but I will post this information any where I can so that the consumer knows to beware of this type of unethical (although, legal) behavior.

     
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Posted by Sparticus on 2006-08-12:
We have an LA Fitness opening up down the road from us. They have sales guys lurking in the parking lot of near bye businesses trying to get new members. They actually jump out in front of your car and try to wave you into their little tent/camp area. I had to swerve to avoid the guy, he was sacrificing his life for the chance at a sale. Pathetic.
Posted by *Brenda* on 2006-08-12:
Sounds like you should be more pissed off with your daughter. How are they supposed to know someone signing up doesn't have a job? And she was using the gym? Tell your daughter to get a job and pay for the mistake she made. It'll be a good lesson for her.
Posted by Noneill on 2006-08-13:
I agree w/ Brenda. Now that miss college student has displayed her penchant for dishonest use of mom's credit card, mom had better put a stop to that right now. Or prepare to pay for more stupid mistakes.
Posted by misterd on 2006-08-13:
No one ever said that her decision to sign up for this program was not stupid. It defintely was extremely idiotic at best. She has a job and is paying for it. Also, would a bank give a customer money based on their word to pay it back. Would a car dealer give a car to her based on just her promise to pay it back. I do not think so. My point is to warn other consumers. If it initiates one conversation and saves just one person from signing such a commitment I will have accomplished my goal. To explain further, the credit card to which these fees were billed was my credit card which was used to setup 4 accounts for my family. She used her own credit card to set up the training membership. This was the credit card to which the $312.00 per month was to have been billed. The staff at the gym hit the wrong button which took my visit to a lawyer to straighten out. Hence I know that I have no legal recourse although my daughters privacy was breached through this action. How would you feel Brenda or Noneill if I had access to your personal information because of an error someone made at your local retailer? This was between my daughter and the gym. I became involved because of a keystroke error??????????????? Not fair guys, not fair at all.
Posted by yoke on 2006-08-14:
Can't really blame the gym here. Your daughter is 18 and can legally enter into a contract. I think there is more to the story that what your daughter is telling you, like maybe her credit card was originally declined for the $312 a month it was going to be billed and told them to use your credit card not thinking you would be upset.
Posted by misterd on 2006-08-14:
Appreciate your thoughts on this yoke. Yes it was a legal binding contract that was entered into. No, her credit card was actually charged for the original amount of approximately $500.00 and has an open limit of $8000.00 so as you can see the account was setup incorrectly. Please do not refernce her ability to pay in future posts and to answer the question ahead of time, yes my wife is a cosigner on her credit card with the $8000.00 limit. What the gym did was take advantage of a young girl that was in a depressed state of mind, barely 18 years of age, and would clearly not qualify to make the payment each month due to a lack of a sufficient credit rating. She has a job that allows her to pay the membership but should never have committed to such a large obligation. The gym could have certainly stepped up here and offered to revise the contract to one session per week which would become much more reasonable. As it stands right now, I have cancelled memberships that resulted in a savings to me of $140.00 per month and loss of income to the gym of $1680.00 per year for a very long period of time. I cannot reiterate any further that this post is meant as a warning to all parents that they should warn their young adults in the home that although they are 18, employees that work on commission do not have your best interests at heart. The lawyer I discussed this with as well as Rodney a manger at the gym have all agreed that this was a poor business decision based on the representative from Body of Change that sold this package to my daughter. I never ever said that this was illegal, just unethical.
Posted by yoke on 2006-08-15:
Gyms are known to take advantage of people getting them to sign up even if they can't afford it. They were doing their job, maybe in your eyes unethical, but they have to make a living too.
Posted by misterd on 2006-08-15:
Nothing personal here yoke but I did not ask your opinion. If you would actually read and comprehend what I have written, your comments may be taken as worthwhile. When I signed up for my gym membership with Derwin (not, Darwin) he took the time to ask me if this is what I was sure I wanted to do. The gym membership may be canceled at any time without penalty. Once again I am discussing the tactics of the Body of Change representative that did not have the best interests of the customer at heart. They offer a free session and then try to sell you on the training. Nothing wrong with that and I understand that everyone wants to make money. I am certain the sales rep does not want to give back this commision and that is all it is a matter of really. But a 12 month commitment, please give me a break dude. I have read some of your other posts on this site and have concluded that you just do not seem to get it.
Posted by yoke on 2006-08-16:
mistred, if you don't want opinions then don't post on a public board. I've read some of your other posts and you seem to get a little upset when someone doesn't agree with you.
Posted by misterd on 2006-08-19:
Oh I want an opinion, but I would prefer a well thought out opinion as opposed to the personal opinions that have been expressed by you. I am seeking advice, not criticism. Every comment you have made thus far has been unfounded and leads me to believe that you do nothing but jump to conclusions. Do you actually have a valid point to make that I have not already answered in my many responses to this topic.
Posted by SHELLBY on 2006-08-21:
WOW 312.00 FOR A "PHYSICAL" TRAINER TWICE A WEEK FOR A YEAR SOUNDS LIKE A BARGIN TO ME!!
Posted by SHELLBY on 2006-08-21:
As a parent I would rather invest 312.00 to invest towards her health and fitness so she can start learning healthy fitness habits at a young age than buy her a Coach pocketbook for her birthday.
Posted by misterd on 2006-08-22:
My goodness. First of all I would never ever buy my daughter a Coach bag and it is $312.00 per month for a year. Let me spell it out for you. That is/was $312.00 multiplied by 12 which equals, follow me please, $3,744.00. I guess that would work out to college tuition for a semester, car insurance for 2 years, 2 months of mortgage payments. Since you were so impressed by the low cost, perhaps you would like to purchase some swamp land right outside of Atlantic City. Like they say there is one born every minute.
Posted by misterd on 2006-08-22:
Well Well Well. Thanks to all of you that posted support for my situation. The rest of you need a life. I posted a complaint with the Better Business Bureau and this situation thus far has been resolved to my satisfaction. So apparently, although this was a legal binding contract which I never disputed, the company also agreed to cancel this contract based on my complaint. So, remember, you can just sit there and pay for your mistakes or attempt to resolve themm through the proper channels. Proof is in the link:

http://www.labbb.org/BBBWeb/DV.aspx?BBBDOC=204151158119161156090104110
Posted by SHELLBY on 2006-08-22:
My daughter who was 18 at the time was talked into signing up for a $312.00 commitment for the next 12 months. This is for a physical trainer 2 times per week.

I DONT SEE WHERE IT SAYS"PER".
Posted by SHELLBY on 2006-08-22:
40 dollars per session is still a good deal. Maybe she can transfer to you and you can use it;)
Posted by *Brenda* on 2006-08-22:
misterd, How did they get your credit card information if she used hers? I'd be even more concerned over that.
Posted by misterd on 2006-08-23:
My credit card info is on file because I was the original person to sign up for the account. My wife and children were added to my membership. I was being billed 34.99 for each of us for the last year and a half until my daughter canceled her membership in September, 2005. She rejoined and used her credit card to setup her own account. This was the account to which the membership fee and training fee were to be billed. Imagine my shock when my normal credit card bill was $312.00 higher. I noticed immediately since this particular credit card only is used to pay my AOL fee $14.95 adn gym memberships $104.97. Hence my stress level increased considerably discovering something she did that I had no business to even know about.

Shellby, nice catch but I was a bit upset when I wrote this out. You are correct I did not say per, but hey if it were only $312.00 per year training 2x per week that would be $3.00 per session. Unfortunately it is $39.00 per session, $78.00 per week which is unaffordable for me let alone a college student. The transfer idea is a great suggestion and I could definitely afford to lose the weight. I apologize if I was a bit harsh to you Shellby.
Posted by BIG DADDY OH OH OH on 2006-08-23:
I thought they may be running sum sort of promotion for students where it may a "group" training rate sort of deal. Alot of clubs will offer these inexpensive small group training classes as a way to increase memberships.I have been in the fitness industry for a long time they will offer anything as long as they sell a membership in the interm. I dont respect most sales practices of most cooperate gyms. I miss the days of individually owned gyms where the owners started them because it was his/ her passion and didnt try to scam every person that walked thru the door.Unfortunatly most clubs get your money and pass the buck after if there are any problems. The fact a client has been loyal for years means nothing to them since the head honcho is usually 3000 miles away and they turn over managers on a regular basis so there is no corruption in the clubs as far as favortism.
Posted by *Brenda* on 2006-08-23:
ohh I see misterd. They shouldn't have put her on that account unless you authorized it, even if it was to "rejoin". Initially I thought that it was her that used your credit card. Yeah they were 100% in the wrong charging your card!
Posted by deb56 on 2006-08-24:
I am a 56 year old women who understands how an 18 year old girl could be talked into the "personal training" scam.
I fell for it. I have been a member for 1 month. First session I had a trainer who was training 2 at a time. Again I am 56, the other client was 22. Next trainer needed to be trained. Next trainer was fine, however he quit without letting me know. Now, I complain. I am told it is a training service! I cannot expect to have the same trainer each time. How do they know what my level of endurance is? They cannot answer. I have been talking with ohter members at our center in Missouri City , Texas. This is the most poorly run establishment we have ever seen. What can you do to get out of a contract?
Posted by DebtorBasher on 2006-08-24:
My personal trainer was so pushy, he wanted me to put a year of training on my credit card. I told him I had just closed all of my credit card accounts and if I was able to pay or be billed each month, I would consider it that way...he had the gull to tell me to re-open my credit account!
Posted by misterd on 2006-08-24:
Ladies, where have you all been the last month. Finally some posts supporting my position. deb56, I know how you feel it sucks. Especially the fact that you can be given any trainer. Even I can become certified. It really is not fair. Medical excuse can get you out of the contract, but me and my daughter would not stoop to their level to accomplish this. I would file a complaint with the Better Business Bureau based on the fact you are dissatisfied with their service. Keep a log of all your sessions from day one citing any problems. This can be used to bolster your case.

DebtorBasher,

Unbelievable what lenghts they will resort to to get their commission. Suggesting that you open a credit card is ridiculous and unethical. There is no reason why they can not have a pay as you train program other than the fact most will not continue after a month. Working out to the point of total physical exhaustion that results in sore muscles for weeks is not the way to go. At my age, 44, I just want a good aerobic workout which I can accomplish on a treadmill thrown in with some limited weight training.
Posted by bbeott on 2006-10-18:
the same thing happened to me. my contract recently ended and i cancelled my gym membership. my payment for the trainer is still coming out. talked to corporate and they don't care. they'll cancel it as of today, but the payment at the end of this month will still be taken out. after the contract ends, it automatically renews month-by-month. i also only went to the trainer a total of probably 4 - 6 times in the beginning and had 2 injuries in that time from the trainer pushing me too hard. i pulled a muscle in my thigh on my second visit, and when i returned i separated a rib from the cartiledge doing dips. when i returned, healed, my trainer had left and they set up an appt with a new guy who never showed when i came back for my appt. i quit going that same day and waited for my contract to end. quite the racket. DON'T DO IT
Posted by misterd on 2006-10-19:
Longer story even shorter I post a complaint that was actually satidfactorily resolved through the Better Business Bureau but I still canceled all of our memberships. This is a totla of 4 memebrships at $34.99 each per month. In the long run, they lost, not me. I bought exercise equipment and now exercise at home.
Posted by dickle on 2006-11-16:
"Like they say there is one born every minute"...your daughter.
Posted by misterd on 2006-11-18:
There is a reason everyone chooses a name. What is the reason you chose dickle???????? DICK HEAD fits better. This issue has been closed for sometime but you choose to comment on it. Why is that?????????????
Posted by anamika on 2006-11-30:
LA fitness is a joke. I mean do they think people are so stupid. I go to try out the one-week free trial thing in stamford, CT branch and they started so much sales pressure like-- this is the last day with this fee if you don't enroll now the price will go sky-high from next month --and believe it or not when I said 'No Thankyou I want to tryout for the trial offer and then decide' They acted so funny..I mean... HELLOOOO you are pressing your prospective customer to an extint that I started having second thought if this place is for real..'cause any well established center won't put SOOOOO much sales pressure. Honestly, if they were decent and professional enough to give me the trial ticket..I think I would have joined their center soon..but thanks to their BAD salesmanship..I came across this webbsite.. and god am I lucky that I didn't enroll for the membership . Real cheat and fool enough to think they can always trick innocent people and ripoff their hard earned money for a poor service.
LA Fitness you are going down.
Posted by misterd on 2006-11-30:
Appreciate the support. The club is fine. It is the training staff that is motivated by their commission that ticked me off. The gentleman that sold me the monthly membership at $34.99 per month was adamant about making sure that this was what I wanted. If the trainer that sold the training sessions to my daughter was as professional I would still be a member there.

To set the record straight, North Brunswick LA Fitness runs a great facility, well maintained, with a friendly staff that was always willing to help. Unfortunately an outside company works within their organization and no one at their main headquarters there knew enough to take ownership of this problem. Hence I no longer am a member. While a memebr I lost 20 lbs and was working out 3 - 4 times per week.
Posted by sarahthinksyourearetard on 2007-10-15:
dont blame the gym b/c you're daughter's a retard!!
Posted by Anonymous on 2007-10-15:
Well, somebody has gotten themselves a new NIC, sarahthinksyourearetard.
Posted by jktshff1 on 2007-10-15:
misterd, I do believe your daughter was taken advantage of and glad you could get it resolved. However like some of the other posters, she is 18 and able to sign contracts.
I do hope you had a verrrry loong talk with her about responsibility.
Posted by misterd on 2007-10-15:
Sarah, I feel so sorry for you. This issue was resolved successfully last year. Imagine how pitiful your life has become cruising this site just to criticize someones daughter. My daughter is actually mentaly retarded and this is probably one of the reasons she was taken advantage of as well but I did not want to bring this up since her mental ability was not in question here so much as her desire to lose weight she put on while away at school.

ktahff, thanks for the support and yes I had a very long talk with her as did the lawyer that we consulted.

For the record, I have rejoined the gym without my other 3 family members. I have lost 15 lbs in 5 weeks and am now working out 5 - 7 days a week. Like I said, I never ever had a problem with the North Brunswick staff. They have been most gracious. Cost was $99 initiantion and 1st and last months membership. With tax about $180.
Posted by jktshff1 on 2007-10-16:
Thanks for letting us know how it worked out.
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Rude Pro-Results Sales Staff- Poor Customer Service
Posted by Offended on 04/14/2007
YORBA LINDA, CALIFORNIA -- Up until recently I have never encountered any problems with LA Fitness or their staff. However, after receiving very poor customer service from the Pro-Results Fitness Sales Staff in Yorba Linda, CA, I would not recommend the fitness training services of this company to anyone!! Please keep in mind that Pro-Results is a separate legal entity from LA Fitness.

After several years of being a member, and at the recommendation of one of the fitness trainers, I decided one day to try the free fitness training session that is offered to every member who holds a membership with the gym. The session went well with the trainer and then I was passed on to one of the sales reps for Pro-Results (the contracting fitness training company). The prices and packages were discussed and then I decided that I would take some time to think it over to see if it was worth the money and in my budget, before I made a decision to purchase a package.

Upon my request to think it over, immediately the tone of the conversation shifted. The sales rep became condescending and said arrogantly "what is there to think about?" Cost, I answered. I was then told that "everyone" has $$$ dollars. Desperate to make a sale that same day, he proceeded to speak to me in a tone of arrogance and moved on to say " Do you know 430 different exercises? In which I responded, no. "Well then" was his answer. He continued to be very arrogant when I repeated my desire to think it over and get back to them in the event that I was interested. He then in an arrogant tone stated that the "sale" was going to end and how much time did I need to think? I started to become irritated with the manner in which he was speaking to me, (a loyal customer for over 4 years) and let him know that I did not appreciate the manner in which he was speaking to me and that he was starting to harass me and I have every right to think it over and I was going to do just that.

He then had the nerve to say to me, "Why did you bother to come in then?". At that point, I became even more angered. I did not bother to dignify his comment with a response (although I should have merely stated the obvious, that the free training session/consultation was offered free of charge to every member and those interested in seeing what a personal trainer may be able to do for them, and I was doing just that)I also should have asked for his manager at that point. Too offended by his rude remarks and poor sales tactics, I thanked the trainer, and let both the trainer and sales rep know that whatever interest I may have had, I no longer was interested in their services and walked out the door.

Honestly, this was probably the worst experience I have ever encountered with LA Fitness. The Pro-Results fitness sales rep was rude and out of line. It is obvious that this particular sales rep has little if any knowledge in what quality customer service should be. That or perhaps, his sales tactic was to purposely try to demean the customer into having some sort of a complex, in hopes that it would lead to a sale. Whatever the case, I surely hope that LA Fitness realizes what type of people they are employing and the potential loss of clientele that may arise if changes are not made. Hopefully, this particular case and individual, does not reflect the attitudes and practices of all of the LA Fitness/ Pro-Results Fitness Staff.
     
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Posted by rhondam718732 on 2007-04-16:
I too have encountered this very same situation. Health clubs need to seriously train their "sales" people on how to sell. Belittling and pressuring is ignorant and on most people is an annoyance not a deal closer.
Posted by DANE3mta3 on 2007-05-19:
the problem from his stand point is when a person says "i'll think it over" 99% of the time means they will never get in touch with that person again and he feels he wasted his time on you. He practically did that "session" for free and he make shis money on you buying sessions. He deals with people who say "I'll think it over " all the time. Meanwhile they drive nice cars to the gym and eat decent dinners, chain smoke, and then claim they do not have enoug money for personal training. I understand where he came from and also know where you're coming from since you do not know what he goes through to "sell" and gets paid very little for all his knowledge. Don't worry that trainer will quit and get another job though. He'll receive benefits and get things called raises.
Posted by flantastic on 2007-07-11:
I have a complaint with the club in Cypress, TX. One of their trainers stole sessions from me by logging them in when I was never there. My complaint totals over $2,000.00 I am contacting the media today on this matter and was searching the internet for other company complaints. Feel free to contact me if you want to proceed with me. chrisflanagan@sbcglobal.net
Posted by Mrs. Hungry on 2008-01-10:
I have only had bad experiences with sales reps and trainers at this and other health club. I think a big part of it is the sales people have little or no training on how to talk to and motivate people but they have a ton of self rightous arrogance. By the looks of most of them this self absorbed in your face attitude is fueled from the steroids they take and the attitude of their bosses to not take phone calls from customers who call to complain. Buy a home gym and never step foot in another gym. If you can't afford a home gym buy a jump rope and use your body's weight as resistance training. You can pick up almost any magazine and get as much if not more information from the section on exercise in it that you will get from some over inflated ego at the gym. I think the whole industry needs to learn their customers are why they have a job to go to every morning. Maybe they should work on their attitudes and not the size of their muscles, going to the gym would be alot more pleasurable if the staff of the gyms would work on their asseness not their ass size.
Posted by pinky-nw on 2008-07-01:
The Club LA Fitness, I have no problems with. Who they seem to choose as there training partners leaves much to be desire.

Origianlly Pro Results was Body of Change. In the 1 yr I had a contract for I went thru 6 trainors...they had all left and i kept being reassinged. I often then had to wait 2-3 weeks to reestblish a consistant pattern. I still am osed about 72 visist and my contract expired in April.
Also, I was never reminded that my contract was expiring and did I want to roll it over to a month to month. The wording they use is deceitful and misleading. Any other contract I have ever had tneded to notify me if i wanted to continue month to month.
Posted by fancytalk on 2009-05-10:
I had a similar situation happen to me this past weekend as I canceled a Pro Results contract I was pressured into buying.

I only weigh 140 lbs but was convinced that to "get the body I want" that I would need training; therefore, "knowledge" I didn't previously possess. I wanted to wait and think about and was put through all the typical sales strategies the trainers use including "calling" their VP - whoever the hell that is (I really think they just pretend to be on the phone). I told them that my only interest was having a healthy lifestyle - improving eating habits and staying fit, rather than having a celebrity body. I'm not overly consumed by my looks but as a former athlete I craved consistency, so I joined the gym. However, upon returning the following day to cancel my account (I hadn't started a single session yet) because the $87/month they would be charging me was not worth it in this economy, the trainer proceeded to tell me that we're ALL in a recession but gas, food and fitness are recession-proof. Yes, health is recession proof. A gym membership and personal training is NOT.

I wanted to remain professional and polite for sake of sanity, so I chose not to launch a full discussion with this trainer - noting that he was educated at a local college and is trying to join the NFL from behind the desk of an LA Fitness gym. He told me that everyone needs training, HE needed training to get where he wants to be. I told him that I purchased a gym membership and that was enough for me. He said EVERYONE has a membership and that's not enough - I told him that not EVERYONE possesses a membership; people in the club do, yes, but not EVERYONE. He then continued to tell me that it was my choice and if I wanted to continue spending money on fast food, to be his guest.

I politely said I would watch out for the return on my account and thanked him for his time.

I am appalled by the level of salesmanship and professionalism possessed by this sales staff. I can only attribute their lack of such customer service to their minor league educations and the fact that these sessions are their bread and butter. Had he been smarter, he would have noted by enthusiasm for a healthier lifestyle and sold me with THAT pitch rather than the standard "beach body" pitch.

I'm impressed by the level of pouting he was able to do upon realizing that he was losing a sale. I'd sooner buy a car than a gym membership if this is the type of people we must consistently encounter for the "sake of our health".

If I die tomorrow from eating fast food, he won't miss me anyway so the trainers should really not be concerned with MY choices and MY health if I decide not to buy a personal trainer.
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Staff Unprofessional
Posted by Day2 on 12/30/2009
WOODBRIDGE, VIRGINIA -- First off. If you live in the woodbridge area you are better off getting a gym membership at the Chinn aquatics or Dale City Recreational Center. I received my membership at La Fitness as a gift and is the only reason I'm going there. Today was my second visit to La Fitness only to be insulted by what appear to be a manager. I'm unsure of his name but when I asked someone they stated that he was a manager. He basically called me a child and was very unprofessional. I would suggest if La Fitness managers/staff want to have conversations that degrade others should be kept to after hours. Once my membership expires I will not be renewing.
     
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Posted by yellowmelo8 on 2012-07-01:
There's a young lady @ the Brandon, FL location who acts as a front desk manager named Jenny Ryan.

Miss Ryan has inappropriately smacked my rear end, followed me in the ladies room to stare at me through the mirror. placed herself within earshot's distance to listen in on conversations I have with fellow clients & staff, and stood behind me just to stand there. She has also told another staff member not to speak to me. I'm being harassed by this woman and am not the only member who's been experiencing inappropriate behavior from her. She has admittedly had sexual relations with another staff member (manager) within only four hours of meeting him and is very sexually explicit in her "recruiting techniques". She has openly admitted to being a former Las Vegas *** and her touch technique resembles something from a soft porn video. She also mentions her "sexuality" often. Various clients talk among themselves about various things she's said and done concerning them, myself, and or others. She's completely unprofessional and this behavior needs to be stopped for the well being of the clients and miss Ryan's. Thank You
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L.A Fitness class action lawsuit
Posted by JamieG on 09/08/2007
Thanks to all those who have publicly expressed concern about the horrors of dealing with the LA Fitness corporation. I have had a very similar experience with both LA Fitness and Body of Change, the gym's personal training service.

I foolishly signed up for both a one year gym membership and a personal training program, after being unfairly persuaded with a "free trial" by their greasy and unknowledgeable personal trainers. I attempted to cancel the personal training contract after being promised a "no obligation, cancel at any time" policy. The crooks at LA Fitness and Body of Change continued to bill my credit card $312 for the past two years, amounting to nearly $5,000 over time. Beyond that, LA Fitness will not stop billing me for my one year gym membership, which expired over a year ago. I've considered closing the credit card, but have been told by the credit card company that I will still be responsible for the payments if I do so.

I have spent at least one day per week over the past two years on the phone with LA Fitness trying to get my money back and to ask that they simply stop billing me. My complaints have fallen upon deaf ears. I have spoken to everyone from LA Fitness corporate offices, local gyms, etc and nothing has changed. Everyone we speak with continues to make false promises of resolutions, but thousands of dollars still remain on my credit card statement after two years.

I've seen many of you say "LA Fitness should be sued." Well... today might be your lucky day. My family is considering having a lawyer file a class action lawsuit against LA Fitness and Body of Change, and we'd love for you to join in the fight. This is more about proving that LA Fitness is doing wrong, rather than just getting money back. If you've had a similar experience, I'd like to hear your story. You can leave us your contact information or remain completely anonymous. I'd just like to gauge how many people's time, money, and credit has been affected by this horrendous excuse for a company. If we do decide to go forward with the lawsuit, I will email you back to see if you'd like to participate.

Please email me your story at LAFitnessComplaints@gmail.com
     
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Posted by Sparticus on 2007-09-08:
Don't waste your time with a class action lawsuit. As everyone knows, only the lawyers win in such lawsuits.

Spreading the word via sites like this and to your friends will do much more than filling the pockets of law firms.
Posted by moneybags on 2007-09-08:
Close your bank accounts/credit cards and reopen new ones at a different bank. Report the credit card number as having been stolen(it was used without authorization) and live a ahppy life!:)
Posted by CrazyRedHead on 2007-09-08:
What is stated in your contract that you signed, that overrides whatever is told to you, also, what do you (and everyone else that signed up) get if you happen to win the lawsuit? Usually it is the lawyers that make the money, while you get a $10.00 discount.
Posted by sarahnkrystal on 2007-09-09:
I know with my gym membership, I have to provide them with a notarized letter before they will cancel my membership.
Posted by Anonymous on 2007-09-09:
Change the credit card number with your bank, don't close it then take these idiots to small claims court and get your money back. They are such slime and scammers chances are they will not even show up.
Posted by ThinLazyAmerican on 2007-09-09:
I am sick of reading about these people who think a Class Action Lawsuit is the answer to everything.

Posted by arwing0219 on 2007-09-22:
I was almost scammed by the LA Fitness Body of Change. It happened a couple of days after my free training session. I was about to sign up for a 1-year membership for 1 session per week for $156 per month. They told me that I had to pay a total of $305 to start (processing fee plus the first month). I told them that I would pay for the membership in person. Yesterday (9/21/07), my trainer didn't show up for the first session, and when I got home, they withdrew the money at around 9:00am, several hours before I arrived, so I didn't even know this happened. I spoke with the trainer to straighten it out and I dodged a serious bullet--I never signed a contract!! Which means that Body of Change illegally went into my bank account without my authorization! Luckily, the head manager of LA Fitness reversed the transaction. My point is this--do not mess with these people. I am also considering cancelling my gym membership as well. But I do agree with one poster that a class action suit may not be the best solution. My advice is to watch your back and your bank account.
Posted by StanKarsten on 2008-09-17:
This club is terrible. The billed my credit card without authorization several times. The reps are very rude and the whole place is piece of s..t.
Posted by Kiteboarder on 2009-06-01:
count me in. I am so angry with there billing mistakes that cost me 600 dollars. They were charging my credit card and my wifes for her personal training. By the time we corrolated who payed what we were out 600 dollars. They were not authorized to charge my credit card. I am fighting them on principle. I will never do business with them again and do everything I can to hurt there business. If lawyers get the money so be it!
Posted by Lolorific on 2009-06-01:
I have two gym memberships for both my daughter and myself at L.A. Fitness in Santa Fe Springs, Ca.(I have been a loyal gym member for an excess of 5 years) They signed-up my daughter for personal training when her intentions were only to obtain information. Somehow they persuaded her into signing a "training trial" contract "which can easily be cancelled". She had just turned 18 two days earlier and i'm sure they figured that was sufficient to get her to sign. However, gym membership for billing is under my name and it was my bank account that was being charged for the training sessions which she stopped attending altogether. I made it clear to the gym managers of how I did not sign the contract nor did I give authorization for them to withdrawl from my bank account. They indicated they may be able to cancel the contract, being that I did not grant them approval. After a few days, I was told that the personal training manager (Manny) had decided not to cancel the contract and I would be responsible for training fees for the next year. My daughter went in to cancel in person and they told her she must submit a letter to corporate to cancel the contract. I mailed-out the letter (non-certified) and it arrived a day after the 7th day required for cancellation (so they say). I've clearly been violated and feel my daughter was taken advantage of with me paying paying the price for something I didn't sign nor approve of. If there is one place of of unethical procedures, it's definitley L.A. Fitness.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
A Company That Treats Their Employees and Members Like Dirt
Posted by Airtran Former Employee on 12/02/2012
TAMPA, FLORIDA -- I was an area manager for a major health club chain in Florida (Lifestyle Family Fitness). This year, LA Fitness bought our company. From day one they showed no interest in us, our careers, or our income. I personally took a 60k/year pay cut. Then to add insult to it they require all managers to work this shift...(M-Thur 10am-9pm, Fri 9am-7pm, Sat 9am-1pm). If you think that is bad as any of the trainers, they may have gotten it worse. I watched and listened as they belittle the members and had this (if you don't like it, go somewhere else) attitude. These LAF jerks are inexperienced, arrogant, and pompous. The upper management are a joke and are the laziess uncaring bunch of idiots I've ever seen in this industry. The club looks horrible now (trash, dirty etc) and the atmosphere is so bad you don't even want to work out there. Members have cancelled in drones. Over 1500 cancellations in the last THREE months! Those numbers are for ONE club. The district operations manager is so bad that the employees call her "the black widow" behind her back. This is due to her coming into clubs, not speaking with the employees and firing people when she does. This place is horrible, do not work here and certainly do not buy a membership.

     
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Posted by DebtorBasher on 2012-12-02:
You TOOK a $60,000.00 per year pay cut...or you were MAKING $60,000.00 per year and took a cut from that? You may have just talked some people into applying for a job there instead of steering them away!
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LA Fitness - Harrisburg PA
Posted by Ktina78 on 01/28/2010
HARRISBURG, PENNSYLVANIA -- So I have been a member of LA Fitness on and off. I never minded the gym itself and the classes are always great. However, I have always been put off by the sales environment and the pushiness of the sales staff. I found if I just pushed them off and ignored them, I would be okay.

Now I am done completely with them. A few weeks ago I got a "We want you back" e mail that offered me no initiation and a monthly fee of $29.99 a month. I thought this was a pretty good deal so I signed up with my mom (also a former member) After I signed up I got a phone call EVERY night "reminding" me of the personal training session that I had scheduled. Finally I answered one of these calls and told them I wasn't interested and to stop calling me.

2 weeks later my mom got the same "We want you back" e mail and HER rate was $19.99 a month. WHAT? SO I figured this would be an easy fix. I go in with her and her e mail and tell the guy that I would like our rate to be matched to the one in her e mail. Cause I can't justify paying $30 a month when I know that there's a $20 a month floating out there. And to boot, it was offered to my MOM who was currently signed up with me at $30 a month. The guy looked at me like I was nuts and told me that corporate sends those out and there's nothing he could do. So I told him to cancel both of us. Again, looked at me like I was nuts and told me "It's only $10 a month. You can stay around for $10 a month" I said, I guess I COULD but why would I when I know if I hadn't joined myself I would have joined 2 weeks later for $19.99. And he was rolling his eyes at me. I said "You're rolling your eyes at me!" and he said "Well I just don't' understand why you'd cancel. Where are you going to go?" I said I would go to Central Penn where my friend works and can get me a decent discount or I can get a corporate one from my job. He said "Well why did you bother coming here in the first place?" I told him the location is closest to my house. And with attitude he said, "So you're coming here out of convenience...Right" So I just snapped for him to just cancel my account and stop asking me dumb questions. He threw the cancellation paperwork at me and told me to Have fun at Central Penn. What a jerk! I can't even believe that's the kind of customer service I received when clearly I had a valid issue.

I will never step foot into that gym again.
     
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Posted by Joe Smith on 2012-01-02:
I must agree with the person who wrote the comment about the "pushiness" or persistence of the personal training staff. I joined LA F because of the friendly atmosphere and all that this location had to offer. We should not feel pressured into signing at the dotted line.....for example: "I can only offer you this great deal if you join right now." When asked if I could "sleep on it", I was told that "tomorrow it would be too late", that the person could only offer this great deal at that moment. I know we all have to make a living, but ....really?
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Beware of LA Fitness York, PA
Posted by TS111 on 06/02/2009
YORK, PENNSYLVANIA -- Anyone thinking about joining the LA Fitness in York, PA beware!!!!!

Their business practices are very deceptive. They rope you in with attractive offers and tell you that you can cancel your membership at any time, but when you really need to cancel the story changes. They pull the "bait and switch" where they offer you one price and a set of conditions but when you go to sign the contract the price is a lot more and the conditions are much more limiting.

So be careful of what you are signing and by no means trust them when they say to you "trust me, I was given permission by my boss to give you this great deal today, but its only for today so you have to jump on it quickly." It’s all a lie and you will be screwed!!!

The trainers are inexperienced, and their turnover rate is high, so if you've purchased a personal training package, don't expect to see the same trainer much of the time. Don't expect that the personal training package you purchased will be tailored to your needs so if you have any kind of special circumstances that need some attention (injury for eg.) don't expect your trainer to care.

The trainers who do have some experience do not show up for scheduled sessions that are already paid for. And don't, I repeat, don't even try to express any of your concerns to the management team because you will be ignore and if you pursue it further you will be called a "f---ing b--tch" and will be threatened to have the police called on you. You may even be threatened to be punched in the face by that manager. And he may enlist other members to do so if he realizes that he cannot do so himself.

Take for example, this past Friday May 29, 2009, my trainer didn't show up for my scheduled session at the York, PA LA Fitness. I didn't even get a phone call or any message saying that my session was cancelled.

I showed up and my trainer is nowhere to be found. The other staff paged and paged him with no response. After a while I became impatient and asked the staff to page the manager. "The manager" came and started giving me dirty looks, hissed and stormed off calling me a "f---ing b--tch." I have to reiterate this; I went to talk to the manager about my missing trainer and I was called a "f---ing b--tch" for bothering him with my concerns.

I went to another staff person who identified himself as the new "general manager" and told him about the disrespectful way I was treated by the other manager. The new “GM” completely ignored me. He walked away to talk to other people, I'm now pissed because I've already paid for the service that I'm currently not receiving. I am the paying customer and I'm being treated like a freeloader. Like any other paying customer, I confronted him about the way I was being treated and he threatened to punch me in the face.

So to re-cap; I was blatantly disrespected (called a f---ing b--tch) by one manager and was now being threatened to have the police called and be thrown out of the gym by another. I purchased permission to be on the premises so said I will not leave. So he got two other members to verbally assault me and threatened to physically assault me if I didn't leave.

It sounds unbelievable, but believe it. And if you are not careful, you will be screwed over by this gym. There are already (8) eight other 'pissed off" York LA Fitness clients that I know of. If you are not careful, you could be another.

*Thanks for reading :)

     
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Posted by Soaring Consumer on 2009-06-02:
File a police report right away.
Posted by Anonymous on 2009-06-02:
Gym memberships are nothing but "status symbol" memberships. Of course you're going to get ripped off. Put on your running shoes and go for a run!
Posted by Ponie on 2009-06-02:
'they offer you one price...when you go to sign the contract the price is a lot more..' A very simple solution. Don't sign the contract!
Soaring, rather than a police report, since this is a 'sale,' wouldn't contact with the FTC be more appropriate? And what would be put on the police report--he called me a f-----g b---h?
Posted by goduke on 2009-06-03:
Anytime someone has a contract in front of you and starts saying "this is what the contract says," you should always, and I do mean always, say "really -- show me exactly where it says that." If it doesn't say that, make them put it in and initial it (both of you), or pick up your toys and leave.

I actually use Planet Fitness. They're a pretty good outfit. They are franchised, though, so I'm pretty sure it depends on the who owns the club you are at.
Posted by Anonymous on 2009-06-03:
I also use and would reccomend PF. I pay $10 a month, and there is no contract binding me to a long term committment. The facility is as good or better than the last gym I used.
Posted by BokiBean on 2009-06-03:
Dang Ken, that's an excellent price.

I like a low frills option myself, no juice bars and hopped up personal trainers prancing around. The YMCA here used to be great for that, but they've let it go downhill and its not clean (the locker rooms and pools are just disgusting) anymore.
Posted by Soaring Consumer on 2009-06-03:
The store employees threatened to assault the OP. This warrants a police report and felony charges.
Posted by madconsumer on 2009-06-03:
before we call the police, what is the managers side of this story? women are not often called a f'ing b for simply wanting to talk about a no show trainer.

since when is simple assault a felony? there was no weapon, no physical contact, and no continued threat. as a private business, the manager can ask anyone to leave. regardless if they are a paying customer.

"American common law has defined assault as an attempt to commit a battery.

Assault is typically treated as a misdemeanor and not as a felony (unless it involves a law enforcement officer). The more serious crime of aggravated assault is treated as a felony."

"Aggravated assault is usually differentiated from simple assault by the offender's intent (i.e., to murder, to rape etc.), the extent of the injury to the victim, or the use of a deadly weapon, although legal definitions vary between jurisdictions."
Posted by DisputeTheCharges on 2009-06-04:
One of these days Soaring is going to get someone arrested for misuse of the 911 system.
Posted by shellu on 2009-12-08:
I think he was giving you dirty looks because you were probably being an ass and abusing the staff yourself. You make it sound as if you did nothing and he cursed at you. I have a membership with LA Fitness in York and I think the GM is very respectful and nice and I can’t imagine him saying this or allowing another manager to treat you that way. I’m sure they all have their jobs, to this day, and I find it funny that you never said that you called the police. I mean, you were verbally assaulted after all and that’s kind of a crime. They actually threatened to call the police on YOU! You wanted to be treated with respect and I’m sure the only person that was being obnoxious was yourself. Why don’t you add in what you did to upset them as well and make your story a little more credible, please?
Posted by RarelyRants on 2010-07-10:
People should not work in jobs that deal with the public if they can not respectly difuse an upset customer's ire. If the trainer did not show up and this is a continual problem (not a 1 time issue) then the customer has the right to be upset. The correct resolution would be for the manager to offer a free training session on the second instance and all subsequent instances or at least free concessions or a free month at the gym etc. The manager should have been sympathetic. I can be an upset customer myself and once I see sincere (not faked scripted sympathic words) sympathy coming from the person I am dealing with - my entire demeanor changes and I calm down. So, I agree that the LA Fitness managers should be replaced with people who like working with the public.
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