MIAMI, FLORIDA -- For years I have been communicating with the Operations Manager, Cesar **, about the condition of the gym (equipment breakage and free weight area disorganization). I have even spoken with several staff as well as attempted to reach corporate which is almost impossible.
The main issues with the gym/management is the free weight area is always a disaster. Sometimes there seems to be more free weights in the aerobics room than the free weight area. The weight plates are always all over the floor and the dumbbell rack is empty. Because of the disarray it takes me longer to work out and have even skinned my shins because of all the land mines in the pathways.
I have sent several emails to Cesar advising of the unsafe conditions and extremely unhappy customers I have interfaced with and all he can say is that corporate won't allow for additional overhead or support. I explained to him that the LA Fitness near the expressway (5 miles down the road) is always neat and clean and I am sure they are subjected to the same corporate limitations and demographics. Long story short there is no excuse and he needs to become more of an accountable manager.
Another issue that has been progressively getting worst is the cleanliness of the workout area and locker rooms. When you first enter the lobby it smells like a sewer. As you go in the locker room there is an musty mildew smell. I know it is a men's locker room so there will be other smells but this is 5am and already smells bad.
About 6-8 months ago there was a change in cleaning personnel and the new guy I have been witnessing for awhile now and yet to see him clean the bathrooms with any kind of disinfectant. All he does is get paper towels from the machine and wipe areas of the mirror and wipe down the sinks. As this has progressed there has been an increase in odor, roaches and bugs in the shower. Additionally there is frequent trash left in the lockers and sticky residue on the work out floor.
I did an experiment to see how long some powder will last on the floor in the locker room (tile floor) and it stayed there for 3 months. I don't think the floor was ever cleaned but it got worn away. Needless to say I wear flip flops and shoes all over.
I have told Cesar that I refuse to move since the expectation of their gym is to provide a safe, clean and organized gym. I am also taking the lead to be a voice of all the disappointed members of the morning dedicated work out people. This problem is going to be fixed when Cesar addresses the systemic breakdown for good, gets removed from his position or an accident occurs and LA Fitness will be sued and the gym will close or change management/ownership.
I suggest any potential customers avoid the gym for now until we can get is straighten up and safe. To all existing members settling for an unclean, unsafe and below expectation manager write reviews and post your issues. The more we get them recognized the more loss of business to the point corporate will have to investigate. In the meantime I will continue to address this as well as find ways into corporate to bring this to light. "The definition of insanity is to keep doing the same thing and expect a different result" - Albert Einstein.
HOUSTON, TEXAS -- The step class instructor at 9025 S. Highway 6, Houston Texas 77083 puts the music in her step class extremely loud and also screams at the mic. This gave me tinnitus based on my ENT. I called and the manager ** said he was busy and was extremely dismissive. He actually hang up on me. I was stunned at how awful a person he was. I have never seen anything like that. He was extremely unprofessional and hostile. I find that LA Fitness is not what it used to be. I called back several times to get a hold of someone and finally a guy picked up the phone and he said they were busy and he couldn't help me. He also hang up on me.
Finally I called a third time and after several attempts the call did go through. A lady answered the phone and she gave me the corporate number. I complained to corporate. The complaint was handled by some kid who did not seem to take my complaint seriously. I have serious damage to my hearing as a result of the class I attended. The ENT doctor said my hearing issue was due to loud sound and that is the only place I have been exposed to a loud sound.
I had complained to the instructor before about how loud the music was and how loud she was when she talked on the mic but she did not seem to care about my complaints. I may sue them. I think they are awful and would not recommend anyone from attending the gym.
JOHNS CREEK, GEORGIA -- If you like a workout place where:
Then this is the place for you!
MEMPHIS, TENNESSEE -- First of all let me say my husband and I were big LA Fitness supporters when they opened their new Memphis locations. We are not complaining customers and I do not talk to management needlessly. That being said, I am stunned and disappointed at the company's flagrant disregard for the safety and care of LA Fitness customers.
On March 12, 2015, I went to the Polo Grounds LA Fitness location in Memphis, Tenn. at 9:40 in the morning for a workout class like I do every week. However, when I left the gym, an hour later, and unlocked my truck, I discovered that someone had broken into my vehicle and tore out my radio system ($200 system) as well as stolen a few less-valuable items. In addition to the stolen items, there is significant damage to the passenger door and the key lock a busted from where they forced their way into the vehicle. All of this now has to be repaired or replaced.
I went back inside the building and spoke to a manager who apologized for the incident and called the police for me. We have filed the police report, but it does not look promising as LA Fitness does not have security or security cameras, and there were no witnesses. The detective handling our case has stated that, even though this has happened many times at LA Fitness, the company refuses to put security cameras in their parking lot.
It shocked me that a company who places a business in the 4th most criminally active city in the nation doesn't care enough about its customers or employees safety to protect them with any type of security. Since then, my husband and I have tried to reach the company and express our concerns about this issue, but an email didn't do anything. In fact, they didn't even read it, just retorted that they are not responsible for items left in your car. We didn't leave anything in the car and it WAS locked. A radio is hardwired in, therefore it IS part of the car!
Next we tried contacting the managers at the facility directly. We were met with attitude and distain and told they don't think they need security. In a last ditch effort, we contacted the corporate office once again via phone call. My husband spoke to the customer relations management and explained the situation. Again, our concerns were met with disdain. He told us that it was not the company's problem and they don't care about our experience. The conversation actually went as far as him saying he can't stand dealing with “you people.” My husband couldn't take the extreme disrespect and ended up hanging up on him.
It is a slap in the face to be a victim of a crime then to be treated like that by the company who allowed that crime to take place. I enjoyed and supported LA Fitness coming to Memphis. My husband and I were daily gym-goers and liked being customers of the company. However, since this crime was committed, we have not been back to LA Fitness and were seriously considering revoking our membership. However, this was not necessary because LA Fitness took the Liberty of canceling our memberships without our approval.
It has been made clear that this company cares nothing for the safety, security, or happiness of its customers. They have made it clear that the only thing management and corporate cares about is money and taking advantage of customers. This is not a matter of petty complaining over the business. It is a matter concerning a crime being committed on company property. They have been extremely rude, demeaning, and unprofessional and given us no resolution whatsoever. Please, save yourself the headache and DO NOT join LA Fitness. Search for other gym options who actually care about your well-being.
TAMPA, FLORIDA -- LA Fitness uses, at best, questionable sales techniques and a tell them what they want to hear sales pitch. I signed up for a training contract after being given a "sample" training session. The problem is the "sample" session I was given was 10x better than any of the sessions I received after signing the contract. They had a master trainer work me out to the point I almost blacked out (which I liked) but then right after sells me a contract telling me I can have him train me. I can have group sessions. I will get an individualized training program which includes a regiment for the week in addition to my booked training session. The trainers will work around my schedule.
I can cancel if I am unsatisfied after a few weeks, but come to find out none of that happens to be available after I sign the contract. I get a sub par trainer. I get shifted around to multiple sub par trainers. I had trainers tell me it's my fault when a session starts late when I was there early. I have trainers try to pawn me off on other trainers because I try to hold them to doing what the master trainer said I was going to get. I complained to both the location and the corporate office multiple times and I get the same run around stall tactics like: "try another trainer", "I'll call the location and make sure your session won't start late, etc."
All so they can keep you past the point where you can cancel (which cancellation time is not disclosed at the time of signing), but even if it was you are mentally and physically exhausted, which is the worst time for you to sign a contract, but the best time for them to sell you one!
MARIETTA, GEORGIA -- The gym membership is great. In my area there are several gyms to choose from with swimming pools at a fair rate. Their pool is dirty, but it is the best considering other options. Personal Training: I was advised not to do it from friends because the personal trainers are incompetent and it is one big sales approach. I ignored these opinions, and I truly thought LA Fitness was going to help me. I WAS WRONG.
I have called different gyms inquiring about different trainers, no one called me back or wanted to speak with me. I spoke with the Personal Director in my area to help me find a good trainer for me, she only tried to sell me more, or trainers that needed more customers. Once I told her I was looking at other gyms, she was real quick to tell me she had an errand to run.
The personal trainers are all trained to work you out hard so when you are done, you are sweating and wore out, which in my opinion is not (training/ educating). At least that is what a few personal trainers told me when I asked. One of the trainers pushed me so hard I pulled a muscle in my shoulder and had to stop training for weeks.
I hate myself for wasting money on a low quality product with no customer service, or no one who wants to help. I blame myself for not doing enough research which is why I am writing this review. To give this review a happier ending, there are a few Personal Trainers who are great, but it is really tough to find them and most likely they will leave your gym, move outside of LA fitness, or get promoted within months.
WHEATEN, MARYLAND -- As a member under the holiday franchise, then the Bally's and now the LA Fitness franchise, I must say it was disheartening to discover that the contract now offered by LA Fitness has an exculpatory clause to protect them from liability... Be aware that if you get injured for any reason, any cause, any failure on LA Fitness' behalf they will not be liable! You exercise at LA Fitness totally at your own risk!!!
I suffered a slip & fall in the women's locker room/shower area because the facility did not use no skid mats on the floor. The water soaked mats on the floor skidded right out from under me and I suffered a concussion, contusions, and other muscular injuries. Court ruled that the exculpatory clause was enforceable! That's right. I got nothing for my pain & suffering, lost wages, and medical. Be aware!!!
TUCSON, ARIZONA -- Apparently the facility has had multiple break-ins both in and out and still refuses to put video surveillance in the parking area. Four break-ins occurred including mine in the daylight in the front parking lot in one day and the receptionist told me they had posted signs. I went out to look and could not see the signs until I looked up high on the pole. The sign says, "Lock your car, take your keys and hide your belongings." I did this and worker said I should have hidden my belongings at home! Never once did she apologize or voice concern for my loss. She made me feel like I was the cause of the break in.
When I asked her about video surveillance, she informed me that the policy is not to have it. Why? Would this not discourage criminals doing this? My instructor saw me and was the only one from facility to voice her concern. The police were very helpful and followed up with a call, but nothing from LA Fitness people! I find this appalling! Their customer service and consideration for members is poor!
ORANGE COUNTY, CALIFORNIA -- For the two months, I was a member of LA Fitness [and] they overcharged me each time. As a young adult, I don't have the funds to be overcharged every single month. The second time I was promised a $20 waive off then was told by another employee they wouldn't be doing that and denied ever offering it. They made this promise in order to get my new credit card numbers so they could charge me $40.
When I demanded to quit and get my money back the manager Lisa was incredibly rude and refused to allow me to quit over the phone or to return my money. I think that if your staff cannot communicate and stick to their word then contract or not the customer should be reimbursed. I will never join this gym nor recommend it to anyone I know. I will be writing a letter to the higher authorities about this situation so they can rethink who they make a manager at this gym.
26455 GOLDEN VALLEY ROAD, SANTA CLARITA, CALIFORNIA -- To actually take the time out to write a "review" online, I need to be pretty upset to do it. The unprofessionalism and lack of welcome, begins the minute you step in the door. You'll be greeted by... correction you'll greet one or two of the young adult occupying the space at the front counter who's basically there to scan your key chain and look confused whenever you have a real question. See because your disturbing them, from waiting 'till their shift is over. If you do have a question, an already seemingly frustrated unqualified manager will be there to recite anything you didn't happen to catch on the forms.
There's no real logical human interaction, you're wrong and that's pretty much it. So any logical conversation into resolving any issue(s) you have regarding them stealing from your account, won't be resolved because everyone's trained in passing the buck and making sure you leave unsatisfied, if you're ever in the this luxury of requiring any personnel assistance. You'll be handed corporate phone number. But they won't help you either.
There's no desire in satisfying their customers nor is there any expressed appreciation of your business. At least when I'm being mugged I get gun stuck in my face. I know I'm being robbed. But the real low lifes the real criminals, are the legal ones.
Don't bother with hiring a personal trainer either. They're as dispassionate about their job as the mules at front desk. My free assessment consisted of a personal trainer who met me for the first time, 3 times. And each time was the first for him. He gave me his resume of dedicated service in kinesiology and certifications in nutritional study which he so dedicatedly earned threw out his career, a rehearsed pitch which he closed each time with; "I'll change your life, man." Now, the appointment at 11 am went something like a coloring book session with a kindergarten student who's had an alcohol problem for a few years.
He told me what a bad day he was having and sped through a jumbled mess of routine information that he was tired of dishing out. He laughed at himself and occasionally touched upon a plan he would work out for me in between asking me how much I can pay today. It was a lesser equivalent of what can be gathered in reading an article of men's Health magazine while in line at the grocery store. He then proceeded a sales pitch that I should hire him to help train me.
He said he was tired and that he'll have someone else go through my free assessment workout tomorrow. He laughed and said "that was classic," in a proud astonishment of his display of failure as a personal trainer I guess... that's not even the half of it.
Everyone deals with customer assistance as if they are shocked that you are asking them a question. As if they forgot they were at work. As I'm working out on the machine I am treated to background music of foolish laughter of the conversations of how members are complaining about their staff. (A successful day for them I guess) as it's treated as humorous that so many of the guests that do interact with the staff at LA Fitness leave unsatisfied and undermined. Nothing like doofus obnoxious laughter echoing from the front desks of what are supposed to be professionals using profanity and laughing at their paying customers.
The trainer that I wrote about, avoids me like the black plague never making eye contact and I have never been approached with an apology or another trainer to provide the free assessment workout that is offered with new membership. I'm a fit, healthy individual. I workout pretty much everyday. I eat healthy and stay active. I meditate. But the negativity and stress that is created by the company of LA fitness's employees is enough to make me want to stop going to that environment.
Instead of wasting another minute on the stress and dis-satisfaction that is consistently provided at your local LA fitness center I'd urge you to consider your other options of fitness. As for me I've canceled my membership and will leave the rest up to the law of Karma. This is my fair warning. Don't join this gym. If you do you may find yourself wasting your time writing up reviews on a place that deserves neither your time nor your business. Best wishes.