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Crime Committed and Management Awful
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- First of all let me say my husband and I were big LA Fitness supporters when they opened their new Memphis locations. We are not complaining customers and I do not talk to management needlessly. That being said, I am stunned and disappointed at the company's flagrant disregard for the safety and care of LA Fitness customers.

On March 12, 2015, I went to the Polo Grounds LA Fitness location in Memphis, Tenn. at 9:40 in the morning for a workout class like I do every week. However, when I left the gym, an hour later, and unlocked my truck, I discovered that someone had broken into my vehicle and tore out my radio system ($200 system) as well as stolen a few less-valuable items. In addition to the stolen items, there is significant damage to the passenger door and the key lock a busted from where they forced their way into the vehicle. All of this now has to be repaired or replaced.

I went back inside the building and spoke to a manager who apologized for the incident and called the police for me. We have filed the police report, but it does not look promising as LA Fitness does not have security or security cameras, and there were no witnesses. The detective handling our case has stated that, even though this has happened many times at LA Fitness, the company refuses to put security cameras in their parking lot.

It shocked me that a company who places a business in the 4th most criminally active city in the nation doesn't care enough about its customers or employees safety to protect them with any type of security. Since then, my husband and I have tried to reach the company and express our concerns about this issue, but an email didn't do anything. In fact, they didn't even read it, just retorted that they are not responsible for items left in your car. We didn't leave anything in the car and it WAS locked. A radio is hardwired in, therefore it IS part of the car!

Next we tried contacting the managers at the facility directly. We were met with attitude and distain and told they don't think they need security. In a last ditch effort, we contacted the corporate office once again via phone call. My husband spoke to the customer relations management and explained the situation. Again, our concerns were met with disdain. He told us that it was not the company's problem and they don't care about our experience. The conversation actually went as far as him saying he can't stand dealing with “you people.” My husband couldn't take the extreme disrespect and ended up hanging up on him.

It is a slap in the face to be a victim of a crime then to be treated like that by the company who allowed that crime to take place. I enjoyed and supported LA Fitness coming to Memphis. My husband and I were daily gym-goers and liked being customers of the company. However, since this crime was committed, we have not been back to LA Fitness and were seriously considering revoking our membership. However, this was not necessary because LA Fitness took the Liberty of canceling our memberships without our approval.

It has been made clear that this company cares nothing for the safety, security, or happiness of its customers. They have made it clear that the only thing management and corporate cares about is money and taking advantage of customers. This is not a matter of petty complaining over the business. It is a matter concerning a crime being committed on company property. They have been extremely rude, demeaning, and unprofessional and given us no resolution whatsoever. Please, save yourself the headache and DO NOT join LA Fitness. Search for other gym options who actually care about your well-being.

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Lack of Basic Customer Service and Unkempt Amenities
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNS CREEK, GEORGIA -- If you like a workout place where:

  • Playing racquetball in courts where the air conditioning only works half the time and burnt out lights haven't been changed in years.
  • They allow tennis players to use the racquetball courts to practice tennis.
  • Black scuff marks on floors on the RB courts,
  • Terrible music played so loud that you are not able to drown it out with your personal music on your ear buds.
  • TVs in every aisle of the locker room on different channels played very loud.
  • Mold on the shower walls and shower curtains.
  • Shower drains that are plugged and full of hair.
  • Continually wet carpet in the locker rooms.
  • Where they will not have the courtesy to send out an email blast that the pool is not heated or the Whirlpool is not working so you don't go there just to find out that you can't either of them.
  • “Managers” that ignore your complaints about any of the above items.
  • “Managers” that refuse to provide their managers phone number or email address (“I will have them email you” which never happens).
  • A company where you cannot email or contact the home office.

Then this is the place for you!

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It Is A Big Fraudulent Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE ROCK, ARKANSAS -- If you want somebody that steals your money, go to LA fitness. They help stealing your money. If you want to pay $150.00 money although you cancelled, and you don't owe any money go to LA fitness. If you don't have a friend and nobody calls you, cancel your membership and first day of next billing period after you cancel, don't worry. Every state every location calls you within 3 days. Doesn't matter you are crazy or not. Actually, it is much more than that. It is a big fraudulent company!

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Get Me Out of My Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- LA Fitness uses, at best, questionable sales techniques and a tell them what they want to hear sales pitch. I signed up for a training contract after being given a "sample" training session. The problem is the "sample" session I was given was 10x better than any of the sessions I received after signing the contract. They had a master trainer work me out to the point I almost blacked out (which I liked) but then right after sells me a contract telling me I can have him train me. I can have group sessions. I will get an individualized training program which includes a regiment for the week in addition to my booked training session. The trainers will work around my schedule.

I can cancel if I am unsatisfied after a few weeks, but come to find out none of that happens to be available after I sign the contract. I get a sub par trainer. I get shifted around to multiple sub par trainers. I had trainers tell me it's my fault when a session starts late when I was there early. I have trainers try to pawn me off on other trainers because I try to hold them to doing what the master trainer said I was going to get. I complained to both the location and the corporate office multiple times and I get the same run around stall tactics like: "try another trainer", "I'll call the location and make sure your session won't start late, etc."

All so they can keep you past the point where you can cancel (which cancellation time is not disclosed at the time of signing), but even if it was you are mentally and physically exhausted, which is the worst time for you to sign a contract, but the best time for them to sell you one!

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One of the Worst Gym Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLIFTON, NEW JERSEY -- LA Fitness is one of the worst places ever. I became a member to lose some weight and get in shape but the place is so disgusting there is no fresh air you just want to throw up. You cannot stay in the facility more than 10 minutes. They have lack of air circulation. I couldn't bare that disgusting place more than a month. I wanted to cancel the membership, but no it seems it is impossible. You have to fill out a form and send it via mail.

After waiting two weeks they still didn't cancel my membership and charged me again. When I called the customer service they were so rude. They said they didn't receive my mail yet and they asked me to send it a certified mail. THEY JUST DON'T WANT TO STOP CHARGING YOU. DO NOT REGISTER FOR THAT PLACE!!!

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Worst Decision and Investment I Ever Made
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- The gym membership is great. In my area there are several gyms to choose from with swimming pools at a fair rate. Their pool is dirty, but it is the best considering other options. Personal Training: I was advised not to do it from friends because the personal trainers are incompetent and it is one big sales approach. I ignored these opinions, and I truly thought LA Fitness was going to help me. I WAS WRONG.

I have called different gyms inquiring about different trainers, no one called me back or wanted to speak with me. I spoke with the Personal Director in my area to help me find a good trainer for me, she only tried to sell me more, or trainers that needed more customers. Once I told her I was looking at other gyms, she was real quick to tell me she had an errand to run.

The personal trainers are all trained to work you out hard so when you are done, you are sweating and wore out, which in my opinion is not (training/ educating). At least that is what a few personal trainers told me when I asked. One of the trainers pushed me so hard I pulled a muscle in my shoulder and had to stop training for weeks.

I hate myself for wasting money on a low quality product with no customer service, or no one who wants to help. I blame myself for not doing enough research which is why I am writing this review. To give this review a happier ending, there are a few Personal Trainers who are great, but it is really tough to find them and most likely they will leave your gym, move outside of LA fitness, or get promoted within months.

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LA Fitness Join at Your Own Risk!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHEATEN, MARYLAND -- As a member under the holiday franchise, then the Bally's and now the LA Fitness franchise, I must say it was disheartening to discover that the contract now offered by LA Fitness has an exculpatory clause to protect them from liability... Be aware that if you get injured for any reason, any cause, any failure on LA Fitness' behalf they will not be liable! You exercise at LA Fitness totally at your own risk!!!

I suffered a slip & fall in the women's locker room/shower area because the facility did not use no skid mats on the floor. The water soaked mats on the floor skidded right out from under me and I suffered a concussion, contusions, and other muscular injuries. Court ruled that the exculpatory clause was enforceable! That's right. I got nothing for my pain & suffering, lost wages, and medical. Be aware!!!

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Break-ins
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- Apparently the facility has had multiple break-ins both in and out and still refuses to put video surveillance in the parking area. Four break-ins occurred including mine in the daylight in the front parking lot in one day and the receptionist told me they had posted signs. I went out to look and could not see the signs until I looked up high on the pole. The sign says, "Lock your car, take your keys and hide your belongings." I did this and worker said I should have hidden my belongings at home! Never once did she apologize or voice concern for my loss. She made me feel like I was the cause of the break in.

When I asked her about video surveillance, she informed me that the policy is not to have it. Why? Would this not discourage criminals doing this? My instructor saw me and was the only one from facility to voice her concern. The police were very helpful and followed up with a call, but nothing from LA Fitness people! I find this appalling! Their customer service and consideration for members is poor!

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Staff Has No Communication and Overcharges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE COUNTY, CALIFORNIA -- For the two months, I was a member of LA Fitness [and] they overcharged me each time. As a young adult, I don't have the funds to be overcharged every single month. The second time I was promised a $20 waive off then was told by another employee they wouldn't be doing that and denied ever offering it. They made this promise in order to get my new credit card numbers so they could charge me $40.

When I demanded to quit and get my money back the manager Lisa was incredibly rude and refused to allow me to quit over the phone or to return my money. I think that if your staff cannot communicate and stick to their word then contract or not the customer should be reimbursed. I will never join this gym nor recommend it to anyone I know. I will be writing a letter to the higher authorities about this situation so they can rethink who they make a manager at this gym.

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Worst Gym I Joined
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WYOMISSING, PENNSYLVANIA -- I go to this gym and at first I like the gym but then they started getting cheap. They shut off the air conditioner which is bad because it smells like ** in there. The customer service line is so unprofessional that when I called to complain they hung up 3 times. They make Wal-Mart employers look great. The trainers there are the only good thing about this gym but too bad they don't work for another company.

They shut off the wireless access most of the time so you can't listen to music if you depend on wireless access. Machines are constantly broken and don't get repaired for a while. My biggest mistake was joining this gym so if you're thinking about a gym make sure it isn't this one. I don't plan on joining any other gym because of this and I won't be coming back to this place. They are still taking out money out my bank account even after I closed the account. La Fitness CEO needs to retrain all their employees and get better attitudes if you're going to be dealing with paying members.

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LA Fitness Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 24 ratings and
162 reviews & complaints.
Contact Information:
LA Fitness
P.O. Box 54170
Irvine, CA 92619-1300
(949) 255-7200 (ph)
www.lafitness.com
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