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160 Reviews & Complaints
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A Horrible Company!
Posted by Big Ern on 11/09/2007
PENNSYLVANIA -- I was as loyal an employee of this company as there could be until a few months ago. It's strange reading all these horror stories & being able to look at it through a different set of eyes. As a former G.M, I've seen how much pressure is applied to each person unfortunate enough to have to earn a check in order to provide for a family with this company. Imagine having to hire salespeople & tell them that there is a possibility they'll only take home $7.15 per hour? What quality of an employee do they hope to attract when they're paying minimum wage? All the while baiting these unsuspecting people with the possibility of becoming a G.M or a V.P... If you don't sell then you don't eat! Not at L.A. Fitness!

The best way to describe this company is to call them a "pyramid." At the top they all drive Porsches & wear Rolex's while the people the members (the lifeblood of the company) see each day scrape by to survive! It's disgusting! Someone quits? It's now the G.M.'s fault for not "keeping them motivated?" I've noticed that this company, which oddly enough, is all about "accepting personal accountability" is never wrong for anything! Does it surprise me to read all these stories? Not at all. You could lie to members all you want & look like a superstar but only until the Better Business Bureau gets involved. Then to save face, someone gets fired & misreps are corrected.

My advice is simply to AVOID this company at all costs! If you have been lied to then contact the BBB & watch how fast you get your refund! Yeah, they'll keep your money until you threaten to hit back. They are terrified of the BBB for some reason & I know that all incidents with them are accounted for and handled with great speed and care. They claim to be "monthly" yet they never seem to get your cancellations, do they? It is truly a nightmare & I know that. This is a HORRIBLE company to do business with and an even worse company to work for!

Good luck & I hope my advice helps more than a few people out..

     
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Posted by Skye on 2007-11-09:
Good information, but its pretty well known how these gyms operate and the way their type of pyramid works.

The good thing is, if a person doesn't like how they operate, they can quit.

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Worst Experience Ever
Posted by Keithlca on 02/16/2004
ALHAMBRA, CALIFORNIA -- To Everyone Thinking About Joining LA Fitness (Alhambra, California Branch)

Just came back from this location after Jason Ayala, Weekend General Manager, refuses to let my guest in for a workout. I was told in numerous occasions that I can bring a guest AT ANYTIME by Victoria (Another worker at this location). Therefore, I was dumbfounded when Mr. Ayala insists on telling me that I did not read the fine print. Not only was he not apologetic, but he insists to make his point. Can someone remind him that he is working in a service oriented business? It is obvious that his title has gone to his head.

I found Mr. Ayala to be rude, confrontational and downright nasty. Who ever promoted Mr. Ayala shows very poor judgment. In fact, having someone so inexperienced for this position shows the lack of foresight which truly reflects the company.

No one should accept this type of treatment. I am glad that my membership will end soon. You can bet I will take my business elsewhere.

My final word of advice, stay away from LA Fitness. The employees at YMCA or the Spectrum Club are a lot more professional...They actually treat you with respect!
     
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Posted by Mad Eye Moody on 2004-02-16:
Actually - I think that everyone should try to move out of L.A. all together. Did you see "Volcano", "Escape from L.A.", "Independence Day", or "Terminator 2"? Get out while you still can.
Posted by brittany1485 on 2004-02-17:
What did you expect? You were responsible for reading the fine print before you signed the contract.

I don't see why you expected him to apologize for following company policy.
Posted by Zakk on 2004-04-26:
Well brittany, if the verbal assurance said one thing, and if the contract said another, that seems like an outright lie. Can you call it different?
Posted by HARDCORE on 2004-07-23:
I have heard nothing but bad things about LA fitness, especially their training staff that is contracted in. Horrible.
Posted by Palmetto on 2005-11-05:
It sounds familiar. Any Company should be careful how they train their "managers" they represent the Company, it is for their own benefit to have a happy costumer! The same thing is happening with LA Fitness here in Florida!!
Posted by misterd on 2006-08-13:
Ditto for North Brunswick, New Jersey as well. But their problem is not rudeness, it is their inability to take ownership of a situation and resolve it to the cusotmers satisfaction. Shame on them.
Posted by grbrandt on 2007-04-14:
WEB SITE DISPLAYS COMPLAINT SURFACING FROM KLEIN, TEXAS, RATHER THAN ALHAMBRA, CA. L A FITNESS LOCATED AT KLEIN, TEXAS IS MORE THAN GREAT...NO PROBLEMS HERE.
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Pushy Sales and DIRTY, DIRTY!
Posted by AngelK on 09/16/2009
FLORIDA -- Gym is 100% dirty and disorganized! Bathrooms are 100% so filthy. The stalls are gross! I was told by the female Assistant Manager at the Wellington, FL location that the corporate office let go their cleaning staff and now only has a sporadic cleaning crew! Gross, Gross, Gross! The 5lb, 10lb and 15lb size dumbelss are never around! With all the members they have you would think they would have a few sets of each weight! The Training Manager is supposed to give you a complimentary training session when you join, BUT its 100% sales pitch, no training involved. PATHETIC! I wish I never joined. In addition, most occasional members at the Wellington, FL location have no cooth when it comes to basic gym etiquette. They don't re-rack weights, and when they do, they rack them onto a machine while someone is using it: DANGEROUS and Stupid ( i.e. the leg press)!!! The staff does nothing to encourage the occasional members to proper gym use. LA Fitess Wellington takes your money, pockets it and does not put anything into it. Filthy gym, lazy members, lack of dumbells. Dont Waste Your Money! I'm goin to Golds!
     
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Inadequate Childcare at LA Fitness
Posted by Fired UP mom on 05/06/2009
PHOENIX, ARIZONA -- If you have children and would like a club that has childcare available DO NOT choose this club! The staff in the Kids Club are inadequate. They are not CPR certified, do not handle situations appropriately, and do not have basic childcare skills. While the club has nice facilities, if you are a parent I would go elsewhere.

I have complained and cancelled my membership, only to be charged last months dues and no offer of a refund, apology, or empathy with my child being hurt under their care.

     
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Posted by Anonymous on 2009-05-06:
I found this review helpful because the time to check on the qualifications of any child care facility is BEFORE taking the kid there or AT LEAST before there is an incident. Why do so many people do this in reverse?
Posted by jktshff1 on 2009-05-06:
Doc, it's just that common sense has gone the way of the dinosaurs.
Posted by Anonymous on 2009-05-06:
If they are a licensed child care facility, don't they have to meet the above requirements? I thought all states had the same laws? If not, that is really alarming and this is a very helpful review. I'd be curious if this place runs background checks on it's employees??

Agree with Doc, do your homework up front. When I found a daycare for my daughter, I interviewed them just like they interviewed me, I also did a drop in visit to see how the place ran when they didn't have knowledge of me coming by. Another tip to parents..listen to what your kids tell you about a daycare facility. If anything they say raises any red flags, address it immediately with the owner/manager.
Posted by Anonymous on 2009-05-06:
Good advice about listening to the kids! Step two: believe what they say. Young children seldom lie about abuse or neglect, they're just not wired that way at that age.
Posted by jktshff1 on 2009-05-06:
Yea jbc, but you and Princi are the exceptions rather than the rule.
Posted by Anonymous on 2009-05-06:
jkt, I appreciate that, but I really hope it's not the truth. You can't take any chances in today's world. Call me paranoid, but I'd rather be too paranoid then not enough when it comes to my kid.
Posted by jktshff1 on 2009-05-06:
Nope, you are not paranoid, just careful and smart. I've said it before, there are sheep, sheepdogs and wolves, I'm the dog.
No one is going to watch your flock like you do.
Too many people today rely on gubment regulations and inspections to insure the safety of family, and place the blame on anyone but themselves when something goes wrong.
I'm afraid it is the truth.
It's everyone's fault but mine.....
Posted by Principissa on 2009-05-06:
I agree with you JBC. When it comes to my boys, I am never too cautious, especially with things like babysitters and daycare. I read too many horror stories to not be as paranoid as I am.

True story, I had my son in a private daycare while I was working (this was almost 8 years ago and he was a little over a year old at the time) when we lived in VaBch. I went to pick him up one day after work, I had gotten out early, and she drove up with the van and him and 3 other kids were buckled together in the same seatbelt, no car seats NOTHING. I called the police right where I stood on my cellphone and pressed charges on her. And if there wasn't a van full of little kids watching me, I'd have knocked her silly.
Posted by MRM on 2009-05-06:
Im the sheepdog, I would defend myself and I would defend my fellow citizens from criminals.
Posted by Anonymous on 2009-05-06:
Princi, good for you! That is just unacceptable. Do these people just not think what the consequences could be? course I don't know how many parents I see driving around, even on the freeways, that don't put their kids in carseats, let alone make them buckle up.
Posted by Principissa on 2009-05-06:
JBC I see the same thing, and I cannot begin to tell you how angry it makes me. It's almost like these people don't freaking care that their child is going to get severely injured or killed if they get into an accident and they are not strapped in properly. What really burns me is when I see the kid hopping all over the car and mom/dad buckled up in the drivers seat. My kids have tried and succeeded to unbuckle when they were younger and I ALWAYS ALWAYS pulled over and strapped them back in no matter how many times they did it and how many spanks they had to get to get them to stop.

Posted by jktshff1 on 2009-05-06:
Princi, a "mother cat" is really bad.
Just wait 'till it's a grandkid.
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Body of Change - Very Deceptive Business Practices
Posted by Dkalani on 10/26/2007
BELLEVUE, WASHINGTON -- I signed up for the free training assessment that every club offers through their Body of Change program in August 2007. I talked to the trainer, Michelle, and she told me it was a six month training, twice a week. I didn't sign up but she called me a couple days later to see what I thought. We talked and her manager (Jeremy?) was talking to her in the background. She said it would be $360, and I said that was too expensive. She then talked to her manager in the background and he said he would throw in 17 free sessions that I could use in the next six months. Hence, that would be 6 months x 8 times per month plus 17 more sessions, and it would be $160 to sign up and $200 more in two weeks, for a total of $360. So I agreed and the training started the next week. I asked at the first session if there was something to sign and she said no, it was taken care of, so I never saw a contract, never signed a contract, and the $360 was charged, which is what we agreed to.

However, then I got a $211 charge in September, and another $211 charge in October. I tried to call a phone number from the website which told me nothing, I went to the club which referred me to the trainer, and the trainer told me she would email them and they would contact me because that's the only way she knew how to reach them. She had no phone number for them. When they finally called, they informed me that it was $200/mo in addition to what we agreed on, and didn't I know that? NO, I didn't. I had them fax me the "contract" I never saw, and that's what it said, plus you had 3 days to cancel, although there's NO signature from me because it was never discussed and I never signed anything. I would NOT EVER agree to $200/mo and they knew that in our initial discussions. I told them I want to cancel immediately and they told me to send a registered letter stating this, which I did. When I called the next week to check on it,(888-889-0984) they said I would have to pay half the remaining charges for the months not being used, namely another $300 according to the contract, and I would still have 6 months to use my 17 free sessions. WHAT CONTRACT??? I didn't sign anything. I had a grand total of 12 trainings and it's cost me $760 so far, and they want me to pay $300 more?

NO!! This is a bait and switch FRAUD!
     
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Posted by jktshff1 on 2007-10-27:
You essentially "signed a contract" when you gave them the deposit. The people you originally talked to, seemed to want to help. I would see if they could.
Posted by killerklown on 2007-10-28:
You didn't sign any contract with them, so call your credit card company and dispute the charges, then call the fitness company and tell them to take the charges and place them forcibly up their ass.
Posted by CrazyRedHead on 2007-10-29:
Dispute the charges with your CC company. How can they come after you when there is no signature from you on the contract?
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Rude Pro-Results Sales Staff- Poor Customer Service
Posted by Offended on 04/14/2007
YORBA LINDA, CALIFORNIA -- Up until recently I have never encountered any problems with LA Fitness or their staff. However, after receiving very poor customer service from the Pro-Results Fitness Sales Staff in Yorba Linda, CA, I would not recommend the fitness training services of this company to anyone!! Please keep in mind that Pro-Results is a separate legal entity from LA Fitness.

After several years of being a member, and at the recommendation of one of the fitness trainers, I decided one day to try the free fitness training session that is offered to every member who holds a membership with the gym. The session went well with the trainer and then I was passed on to one of the sales reps for Pro-Results (the contracting fitness training company). The prices and packages were discussed and then I decided that I would take some time to think it over to see if it was worth the money and in my budget, before I made a decision to purchase a package.

Upon my request to think it over, immediately the tone of the conversation shifted. The sales rep became condescending and said arrogantly "what is there to think about?" Cost, I answered. I was then told that "everyone" has $$$ dollars. Desperate to make a sale that same day, he proceeded to speak to me in a tone of arrogance and moved on to say " Do you know 430 different exercises? In which I responded, no. "Well then" was his answer. He continued to be very arrogant when I repeated my desire to think it over and get back to them in the event that I was interested. He then in an arrogant tone stated that the "sale" was going to end and how much time did I need to think? I started to become irritated with the manner in which he was speaking to me, (a loyal customer for over 4 years) and let him know that I did not appreciate the manner in which he was speaking to me and that he was starting to harass me and I have every right to think it over and I was going to do just that.

He then had the nerve to say to me, "Why did you bother to come in then?". At that point, I became even more angered. I did not bother to dignify his comment with a response (although I should have merely stated the obvious, that the free training session/consultation was offered free of charge to every member and those interested in seeing what a personal trainer may be able to do for them, and I was doing just that)I also should have asked for his manager at that point. Too offended by his rude remarks and poor sales tactics, I thanked the trainer, and let both the trainer and sales rep know that whatever interest I may have had, I no longer was interested in their services and walked out the door.

Honestly, this was probably the worst experience I have ever encountered with LA Fitness. The Pro-Results fitness sales rep was rude and out of line. It is obvious that this particular sales rep has little if any knowledge in what quality customer service should be. That or perhaps, his sales tactic was to purposely try to demean the customer into having some sort of a complex, in hopes that it would lead to a sale. Whatever the case, I surely hope that LA Fitness realizes what type of people they are employing and the potential loss of clientele that may arise if changes are not made. Hopefully, this particular case and individual, does not reflect the attitudes and practices of all of the LA Fitness/ Pro-Results Fitness Staff.
     
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Posted by rhondam718732 on 2007-04-16:
I too have encountered this very same situation. Health clubs need to seriously train their "sales" people on how to sell. Belittling and pressuring is ignorant and on most people is an annoyance not a deal closer.
Posted by DANE3mta3 on 2007-05-19:
the problem from his stand point is when a person says "i'll think it over" 99% of the time means they will never get in touch with that person again and he feels he wasted his time on you. He practically did that "session" for free and he make shis money on you buying sessions. He deals with people who say "I'll think it over " all the time. Meanwhile they drive nice cars to the gym and eat decent dinners, chain smoke, and then claim they do not have enoug money for personal training. I understand where he came from and also know where you're coming from since you do not know what he goes through to "sell" and gets paid very little for all his knowledge. Don't worry that trainer will quit and get another job though. He'll receive benefits and get things called raises.
Posted by flantastic on 2007-07-11:
I have a complaint with the club in Cypress, TX. One of their trainers stole sessions from me by logging them in when I was never there. My complaint totals over $2,000.00 I am contacting the media today on this matter and was searching the internet for other company complaints. Feel free to contact me if you want to proceed with me. chrisflanagan@sbcglobal.net
Posted by Mrs. Hungry on 2008-01-10:
I have only had bad experiences with sales reps and trainers at this and other health club. I think a big part of it is the sales people have little or no training on how to talk to and motivate people but they have a ton of self rightous arrogance. By the looks of most of them this self absorbed in your face attitude is fueled from the steroids they take and the attitude of their bosses to not take phone calls from customers who call to complain. Buy a home gym and never step foot in another gym. If you can't afford a home gym buy a jump rope and use your body's weight as resistance training. You can pick up almost any magazine and get as much if not more information from the section on exercise in it that you will get from some over inflated ego at the gym. I think the whole industry needs to learn their customers are why they have a job to go to every morning. Maybe they should work on their attitudes and not the size of their muscles, going to the gym would be alot more pleasurable if the staff of the gyms would work on their asseness not their ass size.
Posted by pinky-nw on 2008-07-01:
The Club LA Fitness, I have no problems with. Who they seem to choose as there training partners leaves much to be desire.

Origianlly Pro Results was Body of Change. In the 1 yr I had a contract for I went thru 6 trainors...they had all left and i kept being reassinged. I often then had to wait 2-3 weeks to reestblish a consistant pattern. I still am osed about 72 visist and my contract expired in April.
Also, I was never reminded that my contract was expiring and did I want to roll it over to a month to month. The wording they use is deceitful and misleading. Any other contract I have ever had tneded to notify me if i wanted to continue month to month.
Posted by fancytalk on 2009-05-10:
I had a similar situation happen to me this past weekend as I canceled a Pro Results contract I was pressured into buying.

I only weigh 140 lbs but was convinced that to "get the body I want" that I would need training; therefore, "knowledge" I didn't previously possess. I wanted to wait and think about and was put through all the typical sales strategies the trainers use including "calling" their VP - whoever the hell that is (I really think they just pretend to be on the phone). I told them that my only interest was having a healthy lifestyle - improving eating habits and staying fit, rather than having a celebrity body. I'm not overly consumed by my looks but as a former athlete I craved consistency, so I joined the gym. However, upon returning the following day to cancel my account (I hadn't started a single session yet) because the $87/month they would be charging me was not worth it in this economy, the trainer proceeded to tell me that we're ALL in a recession but gas, food and fitness are recession-proof. Yes, health is recession proof. A gym membership and personal training is NOT.

I wanted to remain professional and polite for sake of sanity, so I chose not to launch a full discussion with this trainer - noting that he was educated at a local college and is trying to join the NFL from behind the desk of an LA Fitness gym. He told me that everyone needs training, HE needed training to get where he wants to be. I told him that I purchased a gym membership and that was enough for me. He said EVERYONE has a membership and that's not enough - I told him that not EVERYONE possesses a membership; people in the club do, yes, but not EVERYONE. He then continued to tell me that it was my choice and if I wanted to continue spending money on fast food, to be his guest.

I politely said I would watch out for the return on my account and thanked him for his time.

I am appalled by the level of salesmanship and professionalism possessed by this sales staff. I can only attribute their lack of such customer service to their minor league educations and the fact that these sessions are their bread and butter. Had he been smarter, he would have noted by enthusiasm for a healthier lifestyle and sold me with THAT pitch rather than the standard "beach body" pitch.

I'm impressed by the level of pouting he was able to do upon realizing that he was losing a sale. I'd sooner buy a car than a gym membership if this is the type of people we must consistently encounter for the "sake of our health".

If I die tomorrow from eating fast food, he won't miss me anyway so the trainers should really not be concerned with MY choices and MY health if I decide not to buy a personal trainer.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
One of the Worst Gym Ever
Posted by Vahapkalkan on 07/15/2013
CLIFTON, NEW JERSEY -- LA Fitness is one of the worst places ever. I became a member to lose some weight and get in shape but the place is so disgusting there is no fresh air you just want to throw up. You can not stay in the facility more than 10 minutes. They have lack of air circulation. I couldn't bare that disgusting place more than a month. I wanted to cancel the membership, but no it seems it is impossible.

You have to fill out a form and send it via mail. After waiting two weeks they still didn't cancel my membership and charged me again. When I called the customer service they were so rude they said they didn't receive my mail yet and they asked me to send it a certified mail. THEY JUST DON'T WANT TO STOP CHARGING YOU. DO NOT REGISTER FOR THAT PLACE!!!
     
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Posted by azRider on 2013-07-16:
so did you do a tour before you joined? Normally you can walk in, see how things work, get a tour that lasts more than 10 mins. did it lack air then?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rubbish Company! Avoid!
Posted by Pumpkin666 on 05/19/2012
LEEDS, WYOMING -- I signed up with LA fitness in Sep 2011. I unfortunately lost my job in November 2011 and continued to pay the gym until April when I could no longer afford and got in touch with them. After many, many, MANY letters, phone calls and emails my issue has still not being resolved even when doing what they asked to cancel my membership. They continuously send me threatening letters about owing money and I am overall disgusted with they way I have been treated and made to feel like a rubbish! Please be aware people to not join this gym, don't fall for their fake smiles.

My issue is still on going and I don't want any one to have to put up with what I have with them.

     
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Posted by Alain on 2012-05-21:
LA Fitness has a number of complaints both here and on other sites that indicate a low level of customer service/assistance in resolving any problem. You may want to see if the Wyoming consumer office at http://attorneygeneral.state.wy.us/consumer.htm can help. You may also wish to file an additional complaint at http://www.ftc.gov/bcp/index.shtml
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Misleading threats from CSR LA fitness
Posted by Imperial357 on 05/10/2011
RIVERSIDE, CALIFORNIA -- The letter I sent to Corporate.LA fitness Moreno Valley avoid at all cost.

I am contacting you (and Corporate Headquarters) regarding an incident at your LA Fitness Branch 2600 Canyon Springs Parkway Moreno Valley CA 92555. I received a voice mail from a Keshawn Saturday 7th May 2011 at 900pm and Sunday 8th May 2011, csr Liz at approximately 9 PM regarding my account which she left a message stating my account is delinquent. However this is not true as you can see my account is in a positive status, and they left the number 9516533240 to call them back concerning my past due account. Liz passed the phone to Keshawn said hes going canceled my account and was not listening to me but want to yell and talk over me,this is very poor customer service I joined the gym in Feb 2011 paid $89.00 and $44.95 a month where I was told in Feb 2011 by manager that we don't require to have a credit card on file if we pay monthly we agreed pay and started the gym.From Feb 2011 to May there are problems. Now on Sunday this was not the case.Now there is a trust issue being created.
Just a reminder LA Fitness calls my home after 8:00PM and 9:00PM at night left messages , as a consumer I am protected under FDCPA section 805(A)(1).Also calls to my job Calls from LA fitness to my place of employment, LA fitness knows or they has reason to know that my employer prohibits the consumer from receiving such communication are in violation FDCPA.I would like you to ensure that your CSR are properly trained on this matter as of today there is no resolution.
I also would like someone to counseled Keshawn for yelling at me and having no clue about my account. My account is in a positive status.

I would also like to request, in writing, that no telephone contact be made by your offices to my home or to my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls or correspondence sent to any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter.





     
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Posted by Whiteduck on 2011-05-10:
Huh?
Posted by Kurizumaru on 2011-05-11:
Why are they calling you? Are you behing on payments? Did you notify them you were cancelling? More details would be lovely.
Posted by imperial357 on 2011-05-12:
My lady & I joined LA fitness in Feb 2011. When we asked whats the membership fee for there was a pause they could not answer. Now they said they going to give me a deal on the easy start where no initation fees $0.00 membership the original price $64.95 change to $44.00 mth open contract where we can pay cash monthly before the due date? We pay 9 days before the due date, now we are current until Jul 3rd 2011. The Rep lisa called my home 05/06/11 at 9pm left a message, 05/07/11 at 9:03PM and Sunday 8th May 2011 at 845PM on the message it states we are pass due and we dont have a credit card on file.In which in Feb 2011 on the paper the manager that signed us up said you dont have to put your credit card on file in Feb 2011. This problem started Friday 6th May 2011 where they blowing up my home phone.Got a hold of corporate 6786025613 on 05/12/2011 Mr Forrest said he will definately tell his staff that late nite calls is a no go. I asked corporate what about refunding all the money I paid into the gym, he said only one month could be refunded of $44.95.But he insisted that a credit card be on file - they is no law states that you must put a credit card on file. Ok to avoid the hassle to be reinstated i give them a credit card, now Im reinstated this is so politcal dealin with La fitness.So I file a complain with BBB; FTC,ripoffreport.com, pissed customer, complainboard.gov,3cents.I awaiting a response from La Fitness with there poor customer service and lacking honor.They were using the scare tactic method honestly they are garbage. The personal trainers do an online course they so out of proportion look like druggies word up.
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So much for Customer Service
Posted by Bookgal1977 on 02/19/2011
SPRINGFIELD, MASSACHUSETTS -- I just joined a week ago and I'm already thinking of pulling out and trying to get my money back. When I signed up the guy I talked to (John) was nice. Not high pressure, made me comfortable.

I told him I was joining because of my doctors instructions to get into better shape for long term health problem prevention. I was told as part of my membership I was going to get a free health assessment to help me figure out how to use the gym right.

The assessment guy they gave me (David) basically came over and eagerly said he'd do my. assessment Then he gave me the hard sell on a personal trainer...WAY outside my budget. I politely but firmly told him no.

Since then, David has canceled my appointment with him for the assessment (keep in mind this is part of what I paid for when I signed up). I didn’t make a big deal, and we rescheduled the appointment for a few days later. When I came for the rescheduled appointment, he left me waiting for 30 minutes. until I got fed up and left. My appointment was at 5:30 and by 6 he still was telling me “Just a second” every time he went by. I saw him talking at one of the desks they used to sign folks up for the club to a woman who was obviously signing up for a membership. He left me waiting to do a high powered sales pitch to a new customer.

Obviously he doesn’t care to fulfill what I paid for now that he knows I'm not going to pay him any extra money.

I have a new appointment with a Tim in a week, and I am willing to see if he gives me the attention I was promised.

If this guy blows me off, I'm demanding my money back and finding a different gym.

And why is it so hard to find information to contact their Corporate office to lodge a complaint?
     
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Posted by dan gordon on 2011-02-19:
same thing happened to me. When I'd ask how to use a machine the people said sorry I'm a salesman but I can sign you up for a personal trainer. Joined 24 hr fitness and much better overall.
Posted by Skye on 2011-02-19:
LA Fitness Corporat contact information:

William B. Horner
Senior Vice President and Chief Real Estate Officer
PO Box 54170

Irvine, CA 92619-1300

United States

Founded in 1984
Phone:
949-255-7200


www.lafitness.com
Posted by vcofrsn on 2011-04-18:
Ohh, same thing happened to me. It just proves that they are money oriented not a customer oriented!!!!
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