Worst Car Buying Experience Ever
COUNCIL BLUFFS, IOWA -- My husband and I were interested in purchasing a new vehicle for our family and I recently submitted an online application, to which we heard no response. On Friday night, Oct 19 we visited Lake Manawa office and spoke with Nick [snip]. When we arrived at the office, we made sure we were clear about our expectations, we told them we would like to keep our payment around $350, we didn't really want to put any money down and we were trading in our current vehicle. Before even test driving the vehicle we told them these expectations and that if they couldn't get close to these we were fine with that but didn't want to waste either of our time. We filled out the application and we were assured they would be able to get close to our prior outlined expectations. I also would like to mention we arrived at about 7pm and we had our 20 month old daughter with us. Nick also indicated they pulled up the vehicle they would be closet to our expectations with which was a 2013 Kia Sorento. He then took us on a test drive without showing us any numbers of course. We got back and they worked out the estimates, what they would give us for the trade in, what the vehicle would cost, etc. We have now been at the office for about 1 hr 45 min and we still have not seen any numbers. We are constantly assured it will be close to our expectations though. So once they finally have the deal written out, it is an absolute joke. (I don't remember exact figures), but the lowest payment was around $600 plus we would have to come up with $1500 down and they indicated we had negative equity of $8900 for our current vehicle. Now back in the beginning when I clearly outlined my expectations, told them I wanted a Sorento or a Sportage and gave them all the details of payment amount, trade-in, and no down payment we thought we were on the same page. This is NOT even close to what I had said. I was extremely frustrated, told them they were not even close, even though we were constantly assured it would be, and we picked up all of our stuff and started walking out the door. I told Nick everything I disagreed with to which he proceeded to argue with me about and was totally unprofessional. I think he should be able to understand the fact that I was upset given the prior outlined information. I don't play games, I don't lie, I am not deceitful, but clearly these are all acceptable things in your place of employment. You can rest assured I have begun and will continue to tell everyone I know about your deceitful practices and poor service. Not only did he flat out lie and not meet any of my expectations, but he also was rude and flat out started arguing with me in front of my young daughter saying if I would just give him time to explain and I need to understand we have negative equity and poor credit. Come on now, I tell you $350 is what I want to pay and you come with a $600 a month payment with $1500 down that is just plain ridiculous. I am clearly frustrated, upset and disappointed with your company as a whole. Since we spoke with you we have received 2 follow up emails from Nick thanking for our business etc, Really? Is this the type of behaviour you encourage in your business?