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Travel insurance reimbursement
Posted by Taloolah on 07/23/2006
SARASOTA, FLORIDA -- Legendary Journeys Travel Agency cheated my friend and I our of almost $4000. We contracted a trip to Alaska and paid for the trip and insurance by check. We were told we had insurance that would allow us to cancel up until the day before we departed. This was a lie. Legendary never paid for our trip insurance. We had to cancel our trip and we were not reimbursed. The FDACS say they do not have the authority to order this reimbursement. Legendary's manager Charles Scott, says he will not refund our money because he doesn't have to. This is fraudulent and disgusting.

Hiring an attorney will cost me more than I'm owed. Legendary knows this. We're two senior citizens living in New York. He knows we cannot run down there to fight this nor is it cost efficient. No one has a right to steal another person's money. This is a terrible blemish on Florida's tourist industry. They should not be permitted to perpetrate such an action.

Lynda Sposato
taloolah@aol.com
     
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Posted by spiderman2 on 2006-07-23:
Why did you cancel your trip. There are restrictions on trip insurance.
Posted by glc on 2006-07-23:
Lynda: Legendary Journeys is licensed by the State of Florida. If you want to file a complaint go to: www.stateofflorida.com, but consider what Spiderman said..the insurance does cover cancellation reasons such as medical, death etc..but not all.
Posted by taloolah on 2006-07-23:
My reason was legit. My husband suffered a very serious injury. When we called them they said our insurance would cover both of us as she was my roommate. Turns out they paid my premium too late and hers not at all!!!! Very shady indeed!!!!
Posted by Hugh_Jorgen on 2006-07-24:
Does the AARP have a consumer advocate? I would imagine these folks would not like their practices exposed to a wider audience.
Posted by Timboss on 2006-07-24:
If the travel agent did not really pay for the insurance then you have to go to him, unfortunately. But sending letters and emails is cheap - try sending to the newspapers, travel organization, sites like this, etc. There are so many different travel policies. If you paid the extra to have total refund if you canceled for any reason you would be covered but, if you cancel for medical reasons it would have to be one of the people traveling.

Check the complaint at http://www.sptimes.com/2003/07/20/Action/Refund_on_Alaska_crui.shtml, guess who it is about, that's right, Scott
Posted by taloolah on 2006-07-24:
I've complained to the attorney generals in Florida and New York, lots of newspaspers and I've even been on national television, Ask Asa of NBC. We called the travel agent and were told that both my friend and I were covered as the injured was a family member and she was my roommate. They also said we could cancel up until the day beforethetrip and wouldbe entitled to full refund. The story changed when we found out the insurance was paid too late. Legendary should have paid them on time. I paid Legendary early. I later found outI never should have taken out insurance with the agent that booked the trip. They work together. I also never should have paid by check! Had I paid by credit card there would hav been no problem.
Posted by taloolah on 2006-07-24:
Timboss-thanks for the tip! I'll be writing to the St. Petersburg Times for help!
Posted by Rubyred on 2006-08-17:
The first question I have for you is: Did you get the insurance policy in writing?
Posted by taloolah on 2006-08-17:
Charles Scott never paid for the policy when I booked. When I called the office said it (insurance) should go into effect as soon as they receive my deposit. It was listed on my bill, I gave him a deposit, paid for my trip in full on May 31, 2005 and the insurance policy went into effect on August 4,2005. And he keeps trying to blame me.
Posted by Rubyred on 2006-08-18:
That still didn't answer my question. Did you get the terms of the insurance policy in writing?
Posted by taloolah on 2006-08-18:
I did receive a brochure from the insurance that covered my situation. Legendary did not pay for the policy when they received my deposit. My policy went into effect two months after I paid for the trip. This is not my fault.
Posted by AFerguson on 2006-10-07:
Mrs Sposato is providing 71% of this information. She purchased the Alaska trip in December 2005. The booking form required a deposit and (if you wanted insurance) the full payment of the insurance policy. She only paid the deposit. At Final Payment was made in June 2006 with the insurance payment. The policy was purchased then because it was paid for then. The insurance company declined her claim because the medical condition (which was her husband) occured before she paid her insurance. The claim has been rejected by the state of New York and Florida. She continues to tell 71% of the entire story. Lesson learned here for everyone else...to waive pre-existing conditions for travel insurance you must pay the policy premium at time of booking. She didn't and insurance only became of interest to her after a medical condition occured...but continues to tell this same story. Legendary Journeys handles more than 20,000 cruise guests a year. Our unresolved complaint ratio is almost non existent. There is no way we can satisfy this client. Any questions I am available at al@legendaryjourneys.com www.GoLJ.com Frankly, I think her efforts are unfair but that is the situation here. Al Ferguson, Legendary Journeys.
Posted by taloolah on 2006-10-07:
Mr. Ferguson, I find it amusing that you are addressing my complaint here but never answered the letter I sent you. I have the paperwork to support each of my claims. I was never asked for a separate insurance payment. My initial receipt from YOUR office proves this. The rest of your story is nonsense as it is based on disregarding this fact and many others. My husband didn’t have a pre-existing condition; he had a life threatening car accident after the trip was paid in full. If your office had paid the insurance premium when I sent my deposit there would have been no problem. Both the New York State Attorney General’s office and the Florida Department of Agriculture and Consumer Services tried to assist me. Neither rejected my claim, only you did. The Florida Department of Agriculture and Consumer Services has received many complaints about you that are still not resolved. I am not at liberty to discuss that matter further. Your BBB Membership Status was revoked by the Board of Directors due to unresolved complaints. Detailed information is available on their site. The lesson to be learned here is to never ever pay for any service by check. This gives you no recourse. You could easily satisfy this client. Just reimburse $1937 for both my friend and myself. We paid for our insurance, but you didn’t. When a person tells the truth, the story always remains the same. Lynda Sposato
Posted by AFerguson on 2006-10-10:
Dear Mrs Spasota: Again 71% accurate. When you made your reservations in December 2005 you signed a reservation form that said EXACTLY: "You will note that trip cancellation/interruption insurance has automatically been placed on your booking receipt. We do this because Legendary Journeys highly believes that insurance is an important protection while you travel. Enclosed is a summary of rates and benefits of the travel insurance program. The insurance is automatic. If you are paying by credit card, the insurance will automatically be processed with your returned paperwork. IF YOU ARE PAYING BY CHECK (WHICH, MRS. SPASOTO YOU DID) YOU MUST INCLUDE YOUR INSURANCE PREMIUM WITH YOUR RETURNED PAPERWORK......now, you signed and only returned your deposit and did not include your insurance premium payment. Additionally, I am sorry about your husband's auto accident. However, your check for Insurance Premium was received in June 2006 (6 months later) and 10 days after your husband's accident. You then didn't cancel your trip until a late August 2006. For My3cents readers...here is the lesson. Insurance premiums must be purchased at time of booking. Either through the operator or your local travel agent. A company like Legendary Journeys carries 25,000 passengers a year and will have a handful of complaints like this (50 a year.) I am spending the time here because I think insurance is critical for travel (especially if you travel internationally.) Even if you grant Mrs. Spasoto's complaint..she doesn't accept that she paid a deposit for the trip but did not pay for the Insurance Premium. She will never be convinced otherwise. For everyone else that might travel with any company...insurance premium must be purchased at time of booking. It provides piece of mind and coverage for many, many issue. Thank you. Al Ferguson, Vice President, Legendary Journeys
Posted by taloolah on 2006-10-10:
Mr. Ferguson, My trip was arranged by phone. Then I received a receipt reflecting all options, including insurance. Your reservation form said the insurance should be included. Mine already was. There was no rate schedule and no request for additional payment. I discussed this extensively with Ms. Archer who can verify I called and asked if anything else was needed. She said, NO. Please stick to the facts not what you should have done! I am a very responsible person. Had I been informed that you wanted payment a particular way it would have been done. My timely payment and communications with your office verify that. Again, Mrs. Friedman and I contracted our trip on the phone. Our paperwork included the insurance and YOUR office verified it went into effect as soon as our deposit for the trip was received. My receipt verifies this. Your agency and agent were negligent. Your denial of responsibility is becoming absurd! Lynda Sposato
Posted by PeeCee on 2007-03-08:
RE: Legendary Journeys;
I, too, have had an issue which as of this writing has not been resolved. It concerns reimbursement for a cancelled land tour scheduled during a Hawaiian Cruise in January, 2007.
My main beef is that these people fail to communicate and say absolutely nothing - not to mention calling back after giving info and phone number to do so. AND, Mr. Ferguson's failure to have the courtesy to answer my letter (Certified) and advise me of my refund for the cancelled tour (cancelled by the Cruise Line, NCL, no less!). NCL advises me that they have reimbursed LJ and it is up to LJ to reimburse me. As of yet, nothing, but, I guarantee, I will either get the refund or LJ will regret the outcome through damaged reputation!!
PC in GA
Posted by towemowak on 2012-02-29:
This company is non ethical and immoral with their dealings with the public. They hav overcharged me also and will not adjust my accxount
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Don't Book With Legendary
Posted by Basquire on 11/14/2012
SARASOTA, FLORIDA -- I booked a tour for my family and myself, paid for 4 people plus an optional Grand Canyon Train tour. This tour was from Oct. 5th-Oct 12th, right at the beginning there were problems. I dealt with Sherry at the Summerfield office, what a case she is, doesn't know anything but to take your money. The whole experience was a nightmare and a rip-off of false advertising and a scam.

We were to go to the Albuquerque Balloon Fest, then stop at the Petrified National Forest, Grand Canyon, and on to Las Vegas. The balloon fest was cancelled the day we went and the tour company had no back-up schedule to go the next day even though we were still there. We had to find our own way back and pay extra to see what we already paid for. Everything was rush, rush and you had no time to walk around and see other things.

The hotel they put us in was doing renovations and we were supposed to have a handicap room and it was not done, in fact the room was the farthest from an elevator and exit. Also, there was no safe place for eating. Then we left there and did a quick drive-thru of the Petrified National Forest. That night we were put up in a hotel outside of Williams to go to the Grand Canyon the next day, instead of putting us in a hotel in town where we could sight see and make use of the trip. The only place to eat was Denny's and they only had 2 people serving so that was another nightmare.

We were expecting the Grand Canyon Train to take us around and through the Grand Canyon, well that was a rip-off, because the only Grand Canyon you see with that train is in the name of the train. They charged us more through the tour company than the actual tickets cost and you saw NOTHING. Because we paid extra for a no nothing train ride when we got to the Grand Canyon we only had 40 mins. and no time to take the free shuttle to other spots of the Grand Canyon.
To get to the Canyon view point from the train required walking and steps, well my mother was handicap and there was no wheelchair for her when we got off the train, it took all she had to try to make it where we had to go and then less time to look. The tour guide was no tour guide, she didn't help with handicap at all, she gave no information during the bus travels, and was not around when you needed her.

The hotel in Las Vegas that was supposed to be handicap was far from anything and meant she couldn't leave the room because it was far from an elevator and exit. They put us in the dumpy, far away from everything Riviera to save their expenses but of course still charged us a fortune. We had to keep paying bus fare to try and get to anything on the strip and then it rained and flooded the couple of days we were there. Then the flight home was another disaster and they put us on an airline where you had to pay for every checked bag and they had nothing ready for handicap assistance like they were supposed to. The shuttle from the hotel to the airport was an hour late, for a 7:00 am flight we were told to be outside with our bags at 4:20 am, the shuttle didn't get there until 5:15 am. The trip was told to be 8 days and 7 nights, but that also was not true because day one you fly out late and get in with no time to see anything and the last day they booked us out so early that again another you saw nothing except an airplane all day long.

I have taken many tours with other agencies and this is the worst I have ever dealt with and been through.. Everybody I talked to that took this tour was very pissed also and said they were writing complaints and never going with this company again;. There are so many more bad things about this company, but I only have so much time and every time I think about it I get more [snip]. The owner of the company claims there are not complaints or bad things about the company but that shows he doesn't have a clue or doesn't want to deal with all the problems|. I would not recommend this company to even an enemy it's that bad'. BEWARE DON'T TRAVEL WITH THEM YOU'LL DEEPLY REGRET IT,. I wrote a complaint to the owner and told him I wanted a refund, of course I haven't heard a thing, so I'm trying to warn everybody I can|. I'm also going to send a complaint to the BBB, they need to be shut down now.
     
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Tuscany to Greece Land Cruise
Posted by Tekonshagirl on 02/17/2007
Six adults are concerned with the response we are getting from LEGENDARY JOURNEYS. We leave on Feb 27th, still do not have reservations on the airlines, cruise ship, hotels and etc. in Europe. Unable to reach by phone, the web site they gave for reservation information is not available.

We were told to contact the airlines to make our seating assignments, but LEGENDARY JOURNEYS did not give us the confirmation numbers that the air line requires, and our names are not on the passenger list.

We have been calling for 3 days and get the same recording that this is Feb 15th.
     
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Posted by Skye on 2007-02-17:
I just called, and yes the message says Feb.15, and it also says they won't be answering the phones due to computer upgrades. Also, the page they gave you is probably unavailable due to computer upgrades. Maybe you can find a working number from this page.

http://www.legendaryjourneys.com/contactus.cfm
Posted by Slimjim on 2007-02-17:
Yikes! An extensive tour like that with a cruise and you don't have your entire itinerary, tickets, boarding passes etc.,etc., in your hands by now? I don't have to tell you thats not good. Hope you paid by credit card. Not saying they definitely will fail you, but their service and correspondence here coming up on the eleventh hour is far less than perfect.
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Do Not Use this Company
Posted by Dr. Z on 10/22/2010
SARASOTA, FLORIDA -- We just returned from the Cruise/Rail tour from New York to Quebec, and then back to NY via Montreal. Legendary Journeys promised better land excursions and better prices than if booked with the cruise - not true - excursions were often less with the cruise, and went to better places and had better times. One shore excursion was done by a "city" bus - and the guide said he had no idea where he was supposed to take us! We jumbled off, jammed into our uncomfortable seats, some facing BACKWARDS, while the cruise line shore excursion folks boarded their nice, plush, good visibility coaches. Typical of whole tour. LJ did not account for time changes, and we only accidentally found our Green Gables tour bus as we were heading for a nice lunch on shore, thinking we had an hour to kill. At least 4 booked passengers missed this tour. (The cruise ship, MSC Poesia, was very nice BTW).

To top it off, we were promised airport transport from our included hotel in NY at the end. Well, LJ booked all our flights, and then put us in a hotel next to LaGuardia - we were booked out of JFK. The hotel, when we asked for our transport to JFK (as LJ directed us to do) said, "we only provide for LaGuardia." So we got up at 4:45 AM to get and PAY for a taxi to JFK. We were stupid for not checking this site before we booked, and we will never book with them again. BEWARE!
     
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Posted by leet60 on 2010-10-22:
Alas, the days of the true "Travel Agent" are long gone. Most of these companies are do little more than buy travel and tours in bulk and then resell them to the public.

I remember the day whe a travel agent actually was considered a boon to the travel and airline industry.
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Discrepancy In What The Company Offers And Then Provides
Posted by Doctordelete on 07/10/2008
PALM BEACH, FLORIDA -- LEGENDARY JOURNEYS

All their fliers state "From $xxx per person per day INCLUDING all taxes and fees!" About 4 months before the trip was to depart Legendary Journeys offered lots of options like trip excursions, hotel location, buddy charge(same hotel and air). All this should have been made available when we paid a deposit for the trip. Even though about 19 signed up together we were not a group according to our agent, but lo and behold those people were listed on my invoice as additional traveling companions.


Pre Trip Concerns

1. Trip Insurance (refund due)

On May 17, 2007 Our agent sent an email instructing me to complete the attached forms and mail them back with a check for trip insurance if I wished to purchase it. Which I did not. When the Final Invoice came I paid it. I later found that Legendary Journey put the charge for trip insurance on the invoice. When I called and asked for a refund I was told there would be a $100 charge and I would only get a $380 refund from the $480 charge for trip insurance. There was never another communication between me and Legendary Journeys concerning trip insurance and when I called about the charge.

2. Bus transportation

Free Bus to ship we were told and on the invoice says Boca Raton (I-95) where in actuality it was SW 10th Street in Deerfield Beach which is in the next county and the travel documents that we got 5 days before we left said pick-up would be at 8am for a 50 mile trip and that people could not board the ship before 1pm. A 4 hour wait in the Florida sun.

3. Hotel Switch

Approximately 3 weeks before the trip I tried to find out if I was in the same hotel as my in-laws as my father in-law fell. I wanted to be closer to them if they needed help so I asked if we were in the same hotel. I kept getting " hotels had not yet been finalized" from our agent. I called again and again she was out sick but the person who I spoke to gave me the information and I found out that we were not in the same hotel. So I called asked if we could switch but I was told that I had not paid the $49/pp so it could not be done. I asked if anyone cancelled their trip that was staying at the Hotel Byron where my in-laws were staying, I was denied that information as it was confidential.
I asked if I could get a list of people who were staying at the Hotel Byron so I could offer a financial incentive to someone to switch hotels
but I was told that the lists were confidential (that turned out to be a lie as lists of people and their hotels were publicly posted on the Lido deck for all passengers to see). About 10 days before we set sail I called the Hotel Byron directly to see if they had availibility
to which they replied "only singles". A day or two later I get a call from someone at Legendary Journeys saying that they heard my concerns from
the travel agent and they wanted to see if they could help. I told them I called the Hotel a day earlier and was told they only had singles
but maybe he had more pull then me. He told me that before he made the call I had to agree to a $99/pp charge. I agreed and I got a call less
then 30 minutes later that he was able to get us a room hummmm
I have the phone call on tape as well as emails to substantiate this.

3. City Center (Refund due)

About 4 months before the sail date and were told that it was advisable to be in City Center to be closer to downtown or we might far enough away from everything it might take a taxi to get everywhere and that could be expensive,the charge would $129/pp. It turns out that our hotel was not in City Center as were most of the hotels that were selected by
Legendary Journeys.

4. Fuel Surcharge ( refund due ?)

Everyone paid this which was refunded to everyone. Question is how long long did Legendary Journeys have the money in an escrow account before Carnival Cruise Line was paid. If this is the case why is Legendary Journeys not refunding the interest that was accrued in escrow?


Excursions - Bad trips

1. April 29th Dutch/French St. Maarten

Supposed to be a tour of both sides of the Island the we only did half as we were told by our driver that due to Carnival the shops would
closed. You would think that a tour company would know that in advance.

2. May 9th World Famous Cinque Terra Ports

Days before we arrived in Livorno we made aware of a possible train strike which might affect the trip. We got off the boat, followed
the Legendary Journeys tour flag for the Cinque Terra Tour to the bus. As soon as the bus took off we were handed a printed piece of paper that stated due to the strike we were going on another tour and that we had no recourse against Legendary Journeys. We asked that we be returned
to the ship and were refused. We were driven to the city of Lerici about 90 minutes away. We were dropped off about 10:30 am and were told to be back at 2:15pm at the same spot to be picked up and we were on our own till then, no tour guide. The shops in the town closed at 1pm for siesta and the only other tourist venue was a castle/fortress to visit(additional cost to enter). When we were picked up we were driven to Forte dei Marmi we got there at 3pm, we told to be back at 4:30 to be taken back to the ship also, we were told we were on our own again. No touirst venues here and the shops were closed until 4pm for siesta.
When I got home I did a search and found this but was not offered by Legendary Journeys:

"From Lerici, you can take boats across the gulf to the Cinque Terre, five villages strung along the coast north of Portovenere. A leisurely
walk between two or more of the villages along the footpath which connects them will provide some absolutely breathtaking views of the sea and the surrounding mountains."

If you do an internet search for these cities and select things to do you get " NO THINGS TO DO LISTED"

Carnival Cruise lines did arrange alternate transportation to Cinque Terre but not Legendary Journeys.

Also, I am sure that Legendary Journeys got a refund for the train ride part of the excursion.

3. May 10th Vatican City, Sistine Chapel &
Rome Orientation Tour

We did the Vatican and Sistine Chapel after lunch we got on the bus for orientation tour of historic Rome including the Forum and Colosseum.
What this consisted of was a drive by of the just the Colosseum we did not go by the Forum. According to Webster's the definition of tour is:

"a journey for business, pleasure, or education often involving a series of stops and ending at a point"

4. May 12th Best of Pisa/ Enchanting Lucca

In Pisa when we were on the tour of the Cathedral, the Bapistery, the Leaning Tower & the Monumental Cemetary we were charged admission to the Cathredral. Next you will visit Piazza dei Cavalieri, which in the Middle Ages was the political and commercial center of Pisa. We never made it there.

Discrepancies in LJ's Brochures

Between mint(#1) one to select excursions which was sent in about 4 mnonths before we departed and the one given in ourstateroom yellow(#2)

1. #1 It is impossible to purchase these tours from ANY Legendary Journeys Representative WHILE ON THE SHIP. This is your only notice of the limited sightseeing available.

#2 They list the excursions and the amount of spaces left for each one

2. #1 Legendary Journeys designs all tours primarily for seniors, you may expect moderate to normal amounts of walking on some excursions

#2 Parking at the Vatican requires significant amount of walking to the Sistine Chapel and St. Peter's Basilica as vehicles are not allowed in proximity to the museums. This is false as buses were dropping off tours right in front.

3. #1 All Guests will be off the ship by 7am

It was a nightmare for example when giving instructions for debarkation the cruise director said sorry that he had to use "L" word.

4. #1 Allowed 1 Carry-on bag and 1 checked bag

#2 Allowed 1 Overnight bag and 1 checked bag

If you had an extra bag Legendary Journeys wanted an extra $39 it was waived for me after I pointed out the descrepancy, but about
other people, I do not know.

5. #2 Please remember that Legendary Journeys will be the ONLY company offering any tour options in Montecatini. This is false as we visted the tourist bureau 100 yards from city
hall on Via Verde where tours were available.


6. #1 Describes the trip to Venice

#2 Urgent notes Regarding Venice Tour - long ride 4-5 hrs each way.I wonder if anyone got a refund.

7. Flyer states 6 days 5 nights in Montecatini and you get breakfast and dinner daily in Montecatini. If on the last day you get picked up at 2am for a 4hr trip to the airport in Rome how do I get my breakfast and dinner. Also what a great way to spend your last day.

STAY AWAY FROM LEGENDARY JOURNEYS
     
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Posted by Pattsie on 2009-01-07:
After reading of your experience, I'm feeling a little better..I'm not alone............I've just returned from the Tuscany tour with Legendary Journeys this past November, 2008. It was the worst experience of my life...our plane reservations were the worst (24 hrs to and fro Europe),the ever popular "Three Star" orange and black enamel painted hotel, with beds described correctly as "army cots" by another tour guest, the food that one could not eat, the shower that had to be held in one hand to use (or the water hit the wall) or the guests that could not fit into the shower. We were herded like cattle to and fro, ditto to your experience...but, worst of all, we paid to be insulted by the tour guide in Italy...."spoiled Americans" was the repeated comment. And, in particular, one very senior couple simply asked to be directed to bus #2. From the tour guide pointing angrily came, "one, two, three...now can you figure it out"....what a disgrace...
Posted by NaplesLady on 2009-01-29:
Buyer Beware! Legendary Journeys is a company that should be avoided if you are planning a cruise with a group of family and/or friends. You will be charged for everything you want to do to stay together, including hotel. This is especially true for their Transatlantic Tuscany "deal". If you're young and have done hostels, this tour company is for you.
Posted by dan gordon on 2009-02-11:
seems like a majority of your issues have to do with the transfers, excursions and plane reservations. Haven't read anything about being happy with the 'cruise'. Its easy enough to do your own excursions and arrange your own hotels. I don't know this company but their website spells out all the extras that you are now complaining about.
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Excursions
Posted by Barks on 06/04/2007
SARASOTA, FLORIDA -- We too booked excursions through Legendary Journeys. The descriptions we received said that the excursions offered were less expensive than those offered on board the ship, and that by booking ahead we could be sure of getting the trips we wanted. We paid $474 for 3 excursions for myself and my husband. They all went - but not to the places that were described in the brochure. We weren't told that they were being diverted until the busses pulled away and were blocks away from the pier in unfamiliar territory. The excursions were all OK but we never would have chosen them, as we had already done them on previous trips. We complained to the excursion people on the various busses, but were ignored. When we got home we wrote letters to the company and they went unanswered. I should add that we were to have a bus pick us up at the pier when we returned to Ft. Lauderdale to take us home. No bus. 2 hours later, still no bus. At that point I called and was "lucky" enough to get through to someone who "authorized" me to rent a car to get home, but she stressed that each party had to call to get authorization on a case by case basis. She also said I would be reimbursed immediately. I just got reimbursement 2 weeks ago, the trip was in February, it is now June. I only got reimbursement after faxing bills, which was understandable, but I had to follow up with multiple phone calls almost every day for the 3 months that I had to wait for reimbursement. I have received reimbursement as I mentioned for the rental car, however, the check bears the notation that if cashed the company is released from any and ALL claims. I have no intention of cashing this check until we decide if we will take this to court. I have not to this date had even so much as a letter about the excursions. We did receive a $25.00 voucher for a future trip. Either way I guess my idea of "immediate" and their idea of immediate is quite different. Also their idea of "expecting things to have glitches" means that they don't have to live up to their end of the bargain. I might add that their agents are great, but they are not told the truth to pass on to customers, they only tell you what you hope to hear. The management lets them down too.
I notice there is a place for the company to respond to this posting. If they do, it will be wonderful, and will be the first time they have addressed this issue. Meantime, they have about 100 or more people that booked one or more of these excursions who all know what happened. We are in touch, and are deciding on whether we wish to proceed and how.
     
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Posted by Noneill on 2007-06-04:
Sounds like you got ripped off. How did you come across this company? Their website looks cheesey. "Sign up here for secret cruise tours and specials."
Posted by cadydid on 2007-06-04:
I currently work in the travel business and I can tell you that Legendary Journeys causes more problems than I can count. Let's just say this.. dependability is not a word I would use to describe the company.

That aside.. I know that bookign shore excursions through the cruise line is more expensive. However, there are advantages to it. The first and foremost being the ship knows where you are. Meaning that if the shore excursion is delayed, it will be communicated to the ship and they will delay departure if necessary. Ont eh flip side, if you book on your own, and you're delayed.. the ship has no way of knowing this and hence may leave you. In which case, you would be responsible for joining the ship in the next port of call.

A close second would be recourse. If something like that happened to one that you had booked through the cruise line.. all you would have had to do is contact the shore ex staff onboard and they would have taken care of it. It may not have resulted in a full refund, but certainly a credit of some kind.

Posted by AFerguson on 2007-06-21:
I am surprised here. My group has taken more than 12 cruises with Legendary Journeys and we have had great experiences. First, I have compared and compared rates and found them to have substantially better rates. Second, my group had a Med Cruise with Carnival this spring and Legendary's shore excursions were terrific. My group was more than 150 with them to Alaska and it was a great trip.
Posted by Anonymous on 2007-06-21:
Hi Noneill!
Posted by joytravels on 2009-05-08:
This is ABSOLUTELY WILD. The above comment by AFerguson about "my group has taken more than 12 cruises with Legendary Journeys" is FROM ADRIAN FERGUSON, THE PRESIDENT OF LEGENDARY JOURNEYS!!!!!!!!! It comes directly from the computer at Legendary Journeys. That is just more fraud than I can handle. Anyone who has a complaint about this company should use this fraud in their defense.
Posted by BokiBean on 2009-05-08:
joy, that's just silly. Anyone could have written that comment.
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Beware Of Prepaid Tours
Posted by NaplesLady on 06/12/2008
NAPLES, FLORIDA -- A warning regarding nonrefundable prepaid tours booked through Legendary Journeys on their cruise tours. We booked 3 tours 6 months before the transatlantic sailing with 6 days in Tuscany included. Once onboard the ship, we discovered that none offered paid access to any of the attractions like the Leaning Tower of Pisa, and secondly, most required walks of a mile or more to the attraction as tour buses are not allowed near and cannot park. Also, by pre-booking these tours through Legendary Journeys, you might find that a 300 mile round trip bus trip to Venice is planned for the day after you spent 6 hours on a bus from Rome to Tuscany. Many hidden charges from advertisements in the papers or online.

If planning to travel with a group of friends, be prepared to pay to stay together, either on the ship or in hotels. They charge for everything including the selection of your cabin.
     
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You Get What You Pay For
Posted by Hardtack on 09/15/2008
SARASOTA, FLORIDA -- I just returned from a 18 day tour which included London and A Baltic Sea cruise on Carnival. The cruise went fine with Carnival but the travel arrangements from Legendary Journeys was a trip from hell. When we arrived in London we had to walk about a mile to board the bus. This was very hard pushing and pulling luggage. They they had changed our hotel and instead of staying near London we were about 45 miles out of town. Some of our group was left at the airport and had to pay $100 to get transportation to hotel. We were responsible for our luggage to and from our rooms off of the buses. We were not issued boarding passes and enough time was not allowed so we missed our flight in Germany. Yes, we flew from Jacksonville, FL to Germany then to London. The same on our return.

I have travel extensively and have never had such a horrible experience as this. PLEASE, just pay a very little more and go with a reliable company that gives you what they promise.
     
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Posted by travelalot on 2008-10-01:
When I read these comments and anyone post ( I have traveled extensively) I have always wondered what that really means and now understand. It means someone who has been on two trips or so and think they understand how the world should work. Anyone who really has traveled to any degree understands delays, hotels, transfers and so on. I was also on this trip and found it an incredible value and know it went really well. First at the airport we did not walk a mile to board the bus. As we both know the bus was not right at the door but the signage as we both know only allowed the bus to park in certain areas. As to your luggage why not hire a porter or get a luggage cart. If you only had one bag as outlined there would have been no issue but it sounds like you brought more then your fair share. Explain to me how the hotel was changed. We were in London which is a massive city we were 30 to 45 minutes from anywhere and the hotel was great. Where did you expect to be in a city that large. As to your air again what is your point as you only had one stop I had two. If you have for one moment looked at air you are fully aware a one stop flight is a great thing to have. As to missing your flight because of a boarding pass how is this the fault of this company. It appears you were not issued one by the air line. I am not sure why you have a concern about the passengers that missed there bus and had to make there way as it appears not to have involved you. I also know about this but there flights was delayed, again I am not sure how this an issue for this company. If you or I were to fly in and were delayed due to an issue with the airline and missed a cruise is it the cruise lines fault. Of course not on this trip or any trip. As to your last issue of paying a little more what do you consider a little more. I explored this trip in detail before purchase. To go to the cruise line the cruise only was more then this package. I am sorry to hear you had issues but from someone who was there you really are being unfair and I must say untruthful.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Get it in Writing with Legendary Journeys
Posted by Macintyre on 04/17/2012
SARASOTA, FLORIDA -- After a bad mis-communication experience with Sherri [snip] at LEGENDARY JOURNEYS our friends sent us an email with new quotes for us to join them to Australia. We are now, again, getting her sly tricks with the "check/cash discount" figures.

A month ago we almost booked this trip with our friends but canceled the last day when Ms [snip] told us a different trip price than we had discussed. She said she didn't realize we wanted the WHOLE trip with our friends and that the price was $2300 per person more! Wow! This after I had been talking with her for a week about every aspect of the trip. We have never traveled with an agent or cruised before and although our friends booked months previous, Ms [snip] quote to us was similar. Additionally, it occurred to us that the industry was struggling this spring with two cruise liner mishaps in the news. We thought our quote was good. WE DID NOT GET IT IN WRITING FROM HER. OOPS.

So now we are back to booking based on the figures in our friend's email from his conversation with Ms [snip]--AND CONFIRMED over the phone by my husband before giving her his credit card number. oops. Not in writing again from her. Now she is adding the $100 ($200 dbl)cash discount to the cabin price which she quoted before the discount. She, and her math, and explanations circle how we (our friends and us) misunderstood the discount. She always quoted all the items and lastly, the discount. It was always separate, though now she seems to think we don't understand that she is changing the cabin/cruise price. What a run-a-round! Don't know how the rest of the company is, our friends say it is ok, but don't anyone deal with this agent. And get your quotes in writing. Of course that is basic. :-(
     
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Legendary Nightmare
Posted by Bigjoe23 on 12/10/2007
MERRITT ISLAND, FLORIDA -- APRIL 2007 purchased NCL cruise from Legendary Journeys which included hotel and transfers. Paid additional $396 for hotel upgrades in downtown Barcelona, Spain and Santiago, Chile. Didn't receive either upgrade. Barcelona hotel was so far out of town, it would have cost $100 round trip. All other couples staying with us on LJ tour had not upgraded. In both Spain and Chile,we were picked up by a driver who spoke no English.

3 weeks prior to our departure, LJ demanded an additional $200, or they wouldn't send out tickets. We had to pay it to be able to go, even though we had proof and a paid in full receipt. They did this as the travel documents arrived one week prior to departure, with a new restriction of only one suitcase per person. After 2 days finally got a hold of them and tried to explain as a disabled Vietnam vet couldn't travel 36 days on only one bag. Meds filled up half a bag. Told, don't go then.

Upon return, put in a claim for $396 upgrades which weren't received, which has blatantly been ignored for 4 weeks. LJ doesn't answer our inquiries.

To top it all off, their Traveler's Protection Plan which was supposed to cover up to $10,000 in emergency expenses has the same approach. Took 2 weeks to open my simple doctor's receipt -then claimed it would take 5 months to resolve.

Somebody ought to put these predators out of business!
     
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Posted by jktshff1 on 2007-12-10:
The minute you complained about a driver in Spain & Chile not speaking english...ya lost me!
How arrogant....this is what gives Americans bad names in foreign countries.
Bookstores carry simple translation booklets.
Posted by Principissa on 2007-12-10:
You went to Spain and Chile and were upset they didn't speak English? If you are going to a foreign country you should at least have the sense to learn enough of the language to ask for help, directions, bathroom etc.

You seriously had me up until I read that.
Posted by Pomona Guy on 2007-12-10:
In the tourism industry, it is common that the host countries send guides who speak the tourists language. We do this in America and they also do it all over the world. So if you don't understand that you are just plain dumb.

The guys are obviously a bunch of thieves to avoid, sorry it happened to you.

And thanks for your service in Viet Nam.
Posted by jktshff1 on 2007-12-10:
Pomona, you make some good comments. It is common, but not guaranteed.
Unless your are a part of a diplomatic envoy or government entity, the country is not the host...it's your travel agent or whoever you booked with.
Ya ever stood in line for a taxi at an airport it the US?
ya get the next one...they don't ask what language you speak.
I had to learn Vietnamese.
I didn't have to learn to be able to get my point across in German, French, Spanish, Italian, but I had a little book that had translations and helped.
The dumb one is one who is not prepared.
Posted by jnkgonzalez58 on 2011-09-28:
People, you're missing the point. If I travel ON MY OWN to a foreign country, then I should have a translation book and expect to get by on my own. The WHOLE POINT of hiring a travel agency for arrangements is to make sure you have a good time, and that INCLUDES a tour guide who can communicate with you. This company fell down on the job, and it's disgraceful that one of our heroic soldiers was treated in this manner. Shame, shame, SHAME ON LEGENDARY JOURNEYS.
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