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30 Reviews & Complaints
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Lenovo Hardware and Support Sucks
Posted by I Hate Lenovo on 07/02/2009
Like most of the other people on this site, I have to discourage anyone from purchasing a Lenovo Product. Not only is the hardware a continual problem, but service is horrible. On my laptop alone, I have had 3 new motherboards, 4 new Drive and new memory (basically everything in the machine except a new keyboard and screen). And still the machine crashes every days. And yet every time I call for service, I have to fight with them as their usual answer is "reload the OS".

When we started our small business, we decided to go all Lenovo to keep management and maintenance simple. Now we are replacing all Lenovo products with Sony and Apple machines. We are so happy with the performance of the Sony and Apple products - we will never go back to Lenovo.

As a small consulting organizations, we have significant infulence over our clients purchase behavior. And I strongly urge all our clients to avoid Lenovo products as well.

     
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Posted by jktshff1 on 2009-07-02:
I've been using the ThinkPads for years and never had any problems.
Posted by MRM on 2009-07-02:
Hellooo poster, whatever you do, do not get a Mac!
Posted by brian on 2012-12-22:
I agree lenovo support sucks had to put a new hard drive in after 14 months and no help from them they won't even answer a question unless your product is still under warentee
Posted by CLAUDIA on 2013-08-20:
I agree. Their tech manuals are useless and when you call just to ask for a more specific definition on "how to" they told me to use google and you tube because my machine was not under warranty.
Not the typical IBM service attitude. I guess as a minority owner of Lenovo they don't care. I will never buy another one.
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Don't Buy Lenova Products
Posted by Bigbluetexan on 01/08/2009
I have been using IBM Thinkpads for last 10 years. I am very happy with the Thinkpads. I wanted to buy a new laptop, so I placed an order with Lenova, they had delayed my shipment by 15 days when I called customer service for scheduled delivery date, they have no idea about when they are going to ship. I called again to check the status of the shipment, the representative was so rude.

I will never buy products from Lenovo. Customer services sucks at LENOVO. Then I searched online for reviews so many bad reviews about Lenovo.
     
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Posted by Mtn453 on 2009-01-08:
I am thinking you are just impatient.
Posted by Anonymous on 2009-01-08:
Lenovo is a Chinese company and that's where all the products are made. Good chance the CSR had no real info on when the product was going to be available.
Posted by Anonymous on 2009-01-08:
You said you've been using Lenovo for 10 years and have always been happy. Changing your mind based on what you read doesn't make sense...to me.

I use a Lenovo Thinkpad for work and personally I don't recommend it to anyone, I've had nothing but problems from day one, everything from it freezing up to complete hardware malfunctions.
Posted by Anonymous on 2009-01-08:
I am still using an older IBM Thinkpad (now Lenovo). It just keeps going and going. All I have done to it in all these years was replace the main battery and the system board battery. I heard very few complaints about the older IBM Thinkpads and the service IBM provided. Can't say the same for Lenovo, lot's of unhappy people out there now.
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Worst Computers We've Ever Purchased.
Posted by Debistein on 02/13/2014
SUSSEX, WISCONSIN -- We purchased two Lenovo Ideacenter B320 computers from INET Computers in Waukesha, WI. From the very first day we've had problems. One computer had a screen gasket that was not properly installed. With a touch screen, it's very important to have it installed properly.

LESS THAN TWO YEARS after our purchase one computer had a "failing hard drive", another now has "bad video". Nothing can be seen on the screen. A Lenovo "tech" AND sales manager at INET Computers both were/are unaware of the Ideacenter being an "all in one" computer.

So much for confidence in dealing with either one again. We spent almost TWO THOUSAND dollars on what are now expensive paperweights. RUN AWAY FROM LENOVO!!! And, if you are in Wisconsin, be careful of who you deal with for your computers.
     
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Posted by FoDaddy19 on 2014-02-13:
I've always found that Lenovo makes good stuff, particularly laptops. At work we have about 170 Thinkpad X13's and they have held up very well so far. My personal laptop is a Thinkpad Y510p and I haven't had any problems with it.

" We spent almost TWO THOUSAND dollars on what are now expensive paperweights. "

I think you're overreacting a bit. it sounds like the hard drive failed on one unit, this is a ten minute repair (minus reinstalling the OS). The other one might have a bad mobo or possibly a bad CPU (as the GPU is built onto the CPU die itself with this model) The units can be repaired. If the units are not under warranty then you will have to pay for the repair costs yourself. Replacing the HDD won't cost much, probably less than $100 for the part and maybe a half hour of labor. The mobo/CPU will be substantially more though.
Posted by debistein on 2014-02-25:
Unfortunately, I am definitely not over-reacting. I don't think anyone would like to spend over $2,000 and have to replace two computers less than two years after purchasing them. Unfortunately, I did have the hard drive replaced on one of the units, OVER $950 between the hard drive and labor to get everything reinstalled. I did have the hard drive replaced on my unit, sure wish your prices were realistic, it cost over $950 between the hard drive, labor, data transfer charges, and upgrading to Office 2013. The mobo/video card were "fried" as the all-in-one units have been known to overheat......there is not ample cooling. The only reason we purchased the all-in-one Lenovos were because our Lenovo laptops were great little computers, but we require larger screen display, so needed to make a change. By the way, I even had a Lenovo "tech" tell me that the "all-in-one computers have had some problems". I should have insisted on full refunds when both of the all-in-ones had problems within a few months of our purchase.
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Lenovo T430 problem and poor service
Posted by Puffer036 on 01/20/2014
UNKNOWN -- In August 2013, I purchased a Lenovo T430 for my college bound daughter. With the computer, I purchased a 4 year next day, on site service agreement so she would have tech support while away at school. On Monday Jan 13, 2014 the computer crashed and Lenovo decided the it needed a new harddrive. Lenovo said that a harddrive was not covered by service agreement and she would have to install it herself. Luckily she was home on winter break. On Wednesday Jan 15 we received the harddrive and I installed it. The harddrive was not the solution to the problem. Lenovo now decided it must be the System Board. This would be covered by the service agreement and an appointment was made for a tech to come out on Friday Jan 17. On Friday, the tech called me and told me that the part had not come in and we would need to reschedule for Monday Jan 20 ( so much for next day). My daughter had to go back to school on Jan 19 without her computer to use. On Monday Jan 20, I received a call from the same tech stating that the part could not be found anywhere in the United States (REALLY?) and maybe it could be found in Canada. He told me that if it could be found he would call me in a few days. I am very disappointed in this product and the service or lack thereof that I have received so far
     
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Posted by debistein on 2014-02-20:
Lenovo has a horrible product and even worse customer "service". I am battling to get a "premium service" agreement cancelled as we no longer own the TWO Lenovo Ideacentres it was to cover. Was told two weeks ago I would receive a phone call AND an email confirming the cancellation, nothing received. Called them AGAIN today, was assured it would be expedited. Kept hearing "I'm so sorry you have had problems with your Lenovo computers", yet computers that are LESS THAN TWO years old have had to be replaced. I will never again purchase a Lenovo computer....and I will never again deal with INET Computers in Waukesha, WI.
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Lenovo Laptop
Posted by Scandi on 12/07/2013
COOK, MINNESOTA -- I am writing in regards to an incident that occurred with my Lenovo Thinkpad W530 Laptop. While waiting for a metro coach...I was standing with my laptop hanging on my left shoulder...when a man went around me and knocked my laptop off my shoulder.

After being a little more than annoyed with this very impatient man...I picked up my laptop carry case, boarded the metro coach and went home. I had no idea there was any damage to my laptop at that time.

Upon arrival to my home... I pulled my laptop out from the carry case to finish a project I was working on and when I opened it... I noticed that the lid was loose. As I began looking at it...I noticed a large crack on the left-side of the hinge assembly, along with some damage on the bottom left-side corner of the laptop.

I can't imagine how this damage could occur...my laptop was within a Targus Checkpoint-Friendly 16" Corporate Traveler Case, which is well made and specifically designed for travel. The crack on the left-side of the hinge assembly has become worse due to opening and closing of the lid, even though I have been very careful opening and shutting it.

I do not expect any service due this event having occurred shortly after the warranty ended, but I am hoping that consideration will be given to the damage of my laptop.

Thank you kindly for your time and interest.

Stephen Tilson
     
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Posted by FoDaddy19 on 2013-12-09:
Even with a case damage can and does occur. And even if this had been in the warranty period, it wouldn't be covered as manufacture's warranties cover manufacturing defects. If the laptop was dropped, even if it wasn't your fault, that damage wouldn't be considered a manufacturing defect., hence repair costs are your responsibility.
Posted by Soaring Consumer on 2013-12-09:
Unfortunately even if it was under warranty the manufacturer would not have covered physical damage. Sadly parts in electronics are becoming more and more fragile. Your only possible avenue of recourse would have been to pursue the repair or replacement cost from the person that bumped you, which is at this point is sadly an improbable option.
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Terrible Sales Experience
Posted by Jdh741 on 10/15/2013
RALEIGH, NORTH CAROLINA -- A Complete ClusterF--- from the beginning! More than two weeks ago, I tried to purchase a ThinkPad but one thing led to another and I went another route. The first order was discarded immediately because my bank was limiting transactions. Once we found a work-around, finally completing the transaction, still more issues. Things really started getting bad when I called to check the status of charge removal from a previous botched order (they cancel your order but do not release the funds, this is per the bank) I was told there were more problems with the card. This, after being in contact with the bank and finally getting a go-ahead! They evidently took my threat seriously and cancelled my last order, even though I did not specifically say to CANCEL the order. Despite receiving a notice that the most recent order was cancelled, the hold was not released for over 10 days! Having cards from two different banks, my girlfriend involved, I was confused as to which bank it was with. This reps name is Ernest, who, reacting to my confusion and frustration, even though I did NOT get nasty with him, he proceeds to become accusatory that I told him which bank to call. Yes, this is true but placing blame is NOT appropriate here. I tried to ask him to call the other bank and he called me a##hole and hung up. Called back and spoke with Daniel who was very helpful but I could not speak to management. I was promised a call back within the hour. There is NO excuse to treat anyone like I was treated! My purchase with them did not happen

Now, that said, I did go another route. Also will NOT be using the Mfr. warranty. I purchased my Lenovo X1 Carbon through Amazon and used Square Trade for the warranty. Lenovo actually puts out an excellent product. Unfortunately while adopting IBM's manufacturing methods, they forgot about customer service. I could have written the above more eloquently but I feel it would have lost some impact. At any rate, if you really want a Lenovo, like I did, DO NOT go through the manufacturer and most definitely purchase a 3rd party warranty so you do not have to deal with the company at all. I am pleased with my product, Amazon was great, too.
     
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Posted by Paul on 2013-10-16:
It isn't totally clear, but it sounds like the source of the problem had a lot to do with issues with your bank card.

I don't use my debit card for any purchases. While that has come into vogue, and I agree it shows people are spending within their means, using a credit card eliminates the problem you experienced (assuming one isn't near their CC limit). It is typical for electronic purchase refunds to take from days to two weeks - not at all like the time it takes to charge you. That is just the way the system works.
Posted by Weedwhacked on 2013-10-17:
Paul, many people don't have credit cards and thus use the debit card instead.
Posted by jdh741 on 2013-10-19:
I understand all you are saying, Paul. The issue was actually Lenovo. Yes, some issues were my bank card, but even after that mess was cleaned up, there were still issues with Lenovo cancelling my purchase. The bank assured us that the charge should have been removed within a matter of a day or two, not ten days to two weeks. One point I did not mention and that is that because of the issues, I was assured by one rep that they had actually CALLED my bank to have them remove the charges immediately. That is an option the merchant has when providing a code to the banker. That said, regardless of whether it was the bank or Lenovo, there still was NO cause for the ill-treatment I received from Ernest. Much of this situation lies in the hands of Lenovo.

Another thing I might add, nobody has bothered to reach out to me to apologize or anything except one E-mail asking for the transaction number, even though I had provided it in the original complaint. You see, this is what pisses me off, they won't take responsibility for their actions, which solely lies with Ernest. You NEVER call a customer names, hang up on them, or be accusatory. If you can't deal with a particular customer, escalate. That's one important training rule they never seem to understand. Even when you ask to have the call escalated, they don't seem to know how to respond.
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Lenovo Customer Service Is Horrible!
Posted by Lmjorden on 09/16/2013
Lenovo customer service is awful! My daughter ordered her first laptop to go to college. She researched it and placed the order directly with Lenovo. The next day, the exact laptop is discounted over $200 on Lenovo's website.

She called Lenovo and asked if they would do a price adjustment. They said they would otherwise my daughter would have canceled her order and reordered it again.

The laptop hadn't shipped yet.

Fast forward to two months and probably over 5 hours on hold and over 20 emails, they still have not honored their agreement to price adjust.

I have gotten promised it many many different times, different agents etc with no results. I pray that the laptop doesn't need service because I am afraid that we will have paid $$ for support and they won't honor the service agreement.

NEVER again will I order from Lenovo. I feel that they are dishonest and took advantage of my daughter.

Find another laptop, it just isn't worth it!
     
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Posted by cmthru on 2013-09-17:
I would have cancelled the original order and then placed a new one. As to their tech support I have no complaints. I have one of their desktops which developed a major failure. One week after I contacted them a tech showed up and replaced the motherboard.
Posted by nikalseyn on 2013-09-17:
Lenovo seems to have inadequate customer service---as your missive indicates. It sounds like you paid extra for "service" or an extended warranty. Never a good idea. Like throwing money away. In any event, Lenovo is just a name you are paying for. Both Dell and HP make better computers for my money. But, don't expect great customer service from any of these companies.
Posted by Weedwhacked on 2013-09-17:
If the price adjustment promise is not in writing you may as well forget it. She agreed to the original price so just let it go.
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Customer Support Has Improved at Lenovo
Posted by Katiezee2 on 09/07/2013
I had a frustrating experience trying to get Lenovo to correct a wrong warranty date in my newly purchased laptop. . it showed beginning 2 weeks PRIOR to the purchase. 6 emails, 4 phone calls with repeated requests for documentation already sent-- then on the phone 3 times they outright lied & said it had been fixed when it had not. I gave up in frustration.

But it became an issue when I did need a warranty repair. It had been several months since my last contact. . . Now they had a link just for correcting wrong warranty dates-- and it was done immediately.

Based on the previous phone support incidents, I had dreaded phoning Lenovo, necessary for making a warranty repair ticket. . .However, the man {Ryan} who handled my case during a long, involved phone call was quite efficient, helpful & friendly. . (and no lies- ha). It all went smoothly as can be.

It appears Lenovo has re-vamped their customer support, as the warranty correction is in Argentina & the warranty repair support is in the Philippines, whereas before, it was all in India.

I was the first to 'bad-mouth' Lenovo before-- but fair is fair-- things are dramatically improved & better now.--at least in my experience.
     
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Posted by trmn8r on 2013-09-08:
I am glad to hear this. I am planning a new computer purchase, and following a painful journey through Dell Hell, I am hoping to return to the Lenovo fold.
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Worst Customer/tech Support EVER
Posted by Noellenyny8403 on 07/28/2013
I will start off by saying that I have purchased from many other computer manufacturers before so I have a lot to compare this company to. By far, Lenovo has the worst customer service. Not only do 4/5 of the staff not even speak good English causing you to have to repeat yourself a thousand times but you literally have to be transferred to ten different people before you get someone that even works in the department you originally needed (despite selecting the correct option and despite explaining your issue to every single person).

My husband had an issue with his laptop and spoke to someone early in the morning who told him that they would be sending out a recover disc which would fix his problem and it'd be no charge to him however the department responsible for sending out said disc wasn't in yet. Keep in mind I have a app on my phone that automatically records my calls. My husband was told someone would call him after 10am to discuss having the disc sent. No problem, right?

Well 10 comes and goes as does 11,12,1 you get the idea. We call back in just to get the run around and now we are told that they will charge us $60. Don't bother with this bootleg basement run operation.
     
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Posted by FoDaddy19 on 2013-07-29:
If you've purchased computers from many other manufacturers then you probably already know that the vast majority of the time it's the customer's responsibility to burn your own recovery media. It's one of the first things you should upon booting there computer for the first time. If you neglect to do this, and your computer has a problem that requires the OS to be reinstalled, then you will have to purchase the recovery media from the manufacturer, this is almost never free.

Furthermore you're going to be hard pressed to find any manufacturer that doesn't outsource it's tech support and there will be a maze of phone menus to navigate.

With that said if they said there was no charge for the recovery discs, then they honor that.
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Lenovo Laptop Sucks
Posted by Byronbeam on 07/07/2013
I purchased a Lenovo V570 in March of 2012. Within a couple of months, numerous pixels had gone out. Within 8 months, the CD drive stopped working and even ruined a couple of disks. At 14 months, the Card Reader stopped working. The online site and the phone service sucks enormously and basically they told me "oh well".
     
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Posted by John Nicholson on 2013-07-07:
This is why you buy a machine that only suits your needs and is not costly. The price of laptops is very cheap nowadays and they are considered throwaways. Lenovo is not the most reliable brand, but does cost more than others. They are all made in places like China(tho I suspect some are made in some guy's garage)and the result is a crap-shoot. Best to buy a spare at the same time.
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