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Do Not Buy From Lexus Of Austin! Lexus Of Austin Certified Damaged Lease Turn in With $10,000+In Damages Beware!!!
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Rating: 1/51
AUSTIN, TX -- Lexus of Austin sells wrecked lease turn in that had $10000+ in prior collision damage lease turn in. They refuse service due to buying from another Lexus dealer.

From sales to service Lexus of Austin is garbage! If you want to buy a car with major prior collision damage Lexus of Austin is the place to buy their garbage vehicles they sell!

Lexus of Austin certifies vehicle with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 Lexus rx350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced. Multiple suspension damage also. This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to randy (deleted) our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as ?certified pre-owned? I checked the service records and it was in fact certified by Lexus of Austin

absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael (deleted) the sales manager at Lexus of Austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should "trust" his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new Lexus in for servicing to program another key. I received a bill later from the service advisor Jason [snip] for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager eddy (deleted) he told me their is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then call me into their office and my sales consultant randy (deleted), Curtis (deleted), and the general manager Steven [snip] corner me in their office and harass me for buying my car elsewhere other than Lexus of Austin and for reporting this to the Lexus corporate office. They tell me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in Dallas to service the vehicle in Dallas. Do not buy from Lexus of Austin! I have personally saved thousands by buying from Sewell Lexus in Dallas. Lexus of Austin apparently doesn't service vehicles that were not bought from them. They will give you a hard time and harass you if you service your vehicle at Lexus of Austin and not buy the car from them. Buy from Sewell Lexus in Dallas.
     
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Lexus Of Austin Sells Certified Lease Turn In With $10,000+ In Damages
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Rating: 1/51
AUSTIN, TX -- Warning! Lexus of Austin sells certified pre-owned vehicles with $10,000+ in damages!!


Curtis [snip], Eddy [snip], Michael [snip], Steven [snip] and Randy [snip] will screw you over! Do not buy from Lexus of Austin!!

Go to Sewell Lexus in Dallas save thousands with superior customer service!!! Sewell does not sell wrecked certified garbage like Lexus of Austin does!

Lexus of Austin certifies vehicles with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 Lexis rx350 lease to Lexis of Austin in October 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/rebar replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced and multiple suspension damage.

This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy [snip] our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by Lexis. To my surprise I see it listed for sale on their website as certified pre-owned I checked the service records and it was in fact certified by Lexis of Austin.

This vehicle was certified per service records on 10/22/2012. Absolutely the worst sales and service experience at Lexis of Austin. They will give you a bad deal and are not service oriented. All Lexis of Austin cares about is the sale. They will have no problem taking your money. The problem is after the sale they do not care because they have your money. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael [snip] the sales manager at Lexis of Austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should trust his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new Lexis in for servicing to program another key.

I received a bill later from the service advisor, Jason [snip] for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager Eddy [snip], he told me there is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then called me into their office and my sales consultant Randy [snip], Curtis [snip], and the general manager, Steven [snip] cornered me in their office and harassed me for buying my car elsewhere other than Lexis of Austin and for reporting this to the Lexis corporate office. They told me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in Dallas to service the vehicle in Dallas.

Do not buy from Lexis of Austin! I have personally saved thousands by buying in Dallas. Lexus of Austin apparently doesn't service vehicles that were not bought from them.they will give you a hard time and harass you if you service your vehicle at Lexis of Austin and not buy the car from them. I have completed 25+ vehicle transactions with Lexis of Austin and without any doubt they are one of the worst auto dealerships in the country.
     
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Lexus Customer Service and Mark Levenson the worst
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Rating: 1/51
BUFFALO, NEW YORK -- I am wondering how Lexus rates so high for quality and service, I have purchased a 2013 Lexus es 300h fully loaded and have been very disappointed. I respect JD Powers results and this is why I picked the Lexus es as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years and Lexus has been the worst customer service I  have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person that feels this way, after my situation I started to go online and found many other people with the same concern. I think when a company rates other corporations it should look at websites, forums and related blogs to get sense of customer satisfaction.

I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood sterling wheel none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you up grade to a GPS, very poor voice commands on the GPS system.  The vehicle feels very cheap when you close the door you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sounds terrible.

Below is a link for you to see how many people are complaining and Lexus just "band aids" the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue what will happen when it is a really big issue.

http://www.clubLexus.com/forums/es350-and-es300h-2013/652692-mark-levinson-audio-23.html

This has been the worst experience ever, with a vehicle manufacturer.
     
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AWB on 08/01/2013:
I just bought my 2013 ES 350...nothing but praises from me all the way down to customer service.Couldn't do enough for me and I live in Vegas, one of the hardest towns in the world to buy a car in.Lexus has a bench mark standard way above all the other car dealers.
CVD, Houston TX on 10/23/2013:
Let's start out by saying that this is my second Lexus ES 350 ultra luxury, my first one was in 2007 and my second was in January 2013. Both of the vehicles had the Mark Levinson premium audio system and always had issues with the sub woofer when the volume was turned up to at least 50% power, you begin to hear rattling and distortion. I have had the amp replaced and the sub woofer replaced with the same problem still persisting. Lexus has stated things such as not to turn the bass up too high which any premium audio system vehicle sounds ridiculous to me. To say that I am disappointed with a system that I paid extra for and sounds much worse than the base system in ES 350 to me is unacceptable. I understand that there or customers who have had a positive experience with Lexus and I just don't happen to be one of them, I feel that I have a very patient individual and have given Lexus many opportunities to rectify the situation but time and time again they simply pretend as if no one else has ever complained about this distortion and rattling sound that comes from the Subwoofer.
The truth is I believe that many people or experiencing this exact issue but the majority of people do not feel like taking the time and expressing their dissatisfaction on the Internet or in a public forum, they feel like what's the use.
The solution in my opinion is for Lexus to replace the current week, wimpy and thin subwoofer with a more robust and durable speaker/subwoofer.
If they cannot provide a more durable sub woofer to handle the increased power from the premium sound system then they should pay for customers to go to an outside audio supplier to get it done independently.
In conclusion this is a legitimate audio problem that exists with the Lexus ES 358 quit with Mark Levinson sound system, The question is when is Lexus going to step up to the plate and fix the issue once and for all.
RM_DC on 06/19/2014:
I totally agree with you. I purchased a certified pre-owned 2013 ES350 Ultra Luxury with the ML sound system and the bass distortion is TERRIBLE!!!! I contacted Lexus customer satisfaction about the issue and the response was disrespectful at best. I was told that the system is "functioning as designed" and nothing else could be done. At this point, we should consider starting a petition on Change.org with Lexus owners demanding the premium quality for the audio system advertised.
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Parts Department
Posted on
Rating: 1/51
UNION CITY, GEORGIA -- 5/28/12, I took my truck to the Lexus service department because gas was spilled in the rear of my truck carpet. The associate who helped me was Vishal . He told me that he would need a deposit from me. At first, State farm said it wasn't something that they covered. I told Mr Vishal that I would need to go home to get a credit card and call back with the number. When I got home, I received a call from State Farm advising me that they will cover the repair. I questioned Mr Vishal about their charges, he stressed if the insurance doesn't pay them their quoted price for the repair, that they would eat it. I asked what about the labor? He then stressed to me that Lexus would eat it.

I dropped my truck off on June 4, 2012. On June 8, 2012, I called Mr Vishal inquiring when I can pick up my truck, he replied that he was waiting on the insurance, and they refused to pay for their labor rate. I mentioned that you were aware of the labor rate before I dropped off my truck. I then contacted Mr Vishal's manager on 6/13/12 Jack, he stressed that if I am so sure that my insurance is going to pay the labor rate than I should pay and have the insurance write the check to me and they could not release until they get payment.

I contacted State Farm on 6/13/12 . She said that the insurance will pay their rate. The problem is that Mr Vishal stated one price in the beginning and at the end he stated another. My truck still have an odor of gas in it. It was supposed to be cleaned and deodorized. It doesn't show signs of it. Where the gas spilled the receptacles are duty. It looks like they only replaced the carpet.
I feel that I was misled about the charges. I could have taken my truck somewhere else but I chose Lexus because I wanted quality work on my truck.

When I complained to the associate and to the manager, I was told that I have every right to complain. The only thing that was said to me was, "I understand". I even told them that I was going to complain about them and they didn't seem to care. I am so disappointed in them. I am not trying to get something that isn't fair. I felt like it was deceptive sales to get me to allow them to work on my truck.

My suggestion to anyone who takes their vehicle to Lexus South Atlanta to be repaired is to get a quote in writing.
     
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trmn8r on 06/14/2012:
I don't understand a few elements of what happened. When I have had State Farm do claims, the dealer printed out an estimate, approved by the State Farm adjuster. The labor rate was on there, and that is what was charged.

What happened with payment? Did State Farm pay the entire amount?

If they replaced the carpet, and there is still an odor, it sounds like other areas were affected. Did you agree with the estimate, in terms of what was to be done, in comparison with where gas was spilled? I can see how this may be difficult to completely fix, depending on how many areas were affected. For example if it got into seats or something. It isn't like bent or broken body/chassis parts.

I'm sorry this didn't work out well. Did the dealer reps have any suggestions on why the car may still smell of gas?
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Nothing but Problems After 100,000 Miles
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Rating: 3/51
MILWAUKEE, WISCONSIN -- Bought 2009 RX brand new from the dealer and had serviced at dealer since mile 1. The car ran like a clock from 1 to 100,000 miles needing only brake pads. After 100,000 has been a nightmare. At 111,000 the rear brake calipers seized up and trashed the rotors in the process. $1500. Took the car in for 115,000 mile service and got the bad news about the rack and pinion unit like everyone else. $1800 but was told this issue would not leave me stranded on the side of the road, worst case no power steering. The car steers fine so did not get fixed and will squeeze some more miles out of it until power steering fails. 120,000 mile service (which itself is $1000) and I am told the differential is leaking and will cost $2200 to fix. Worst part is its a $20 gasket, the rest is labor cause they have to remove the transmission to get at it.

Oh yeah and $400 for some belts and pulleys. So not including 120,000 mile service I am at $5900 in misc repairs in the last 9000 miles or $0.66 per mile. Moral of the story don't keep your Lexus after 100,000 miles. They are standing on the shoulders of Toyotas high mileage reputation from the 90s and early 2000s. This is our 3rd of 4 Lexus. Just bought 2013 ES and that will probably be the last one. $0.66 per mile is rental car prices. The RX is still at the service center and I'm debating selling it for scrap.
     
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Lexus LS430, 2002 is a lemon
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Nothing but problems due to manufacturing defects and unwillingness of the service center(Woodfield Lexus, Schaumburg Illinois and customer complaint center nationally) to address the defects without a hostile interaction and denial of responsibility.
All 4 of the car door windows had to be replaced due to defective safety glass which allowed air to seep into the glass producing bubbles in the glass of the windows, within 5 years of new car purchase. After a prolonged dispute, in which the local Lexus service center denied responsibility for this obvious manufacturing defect, the windows were all replaced.
The intermittent windshield wipers have never functioned properly from the date of purchase of this new car. Despite Lexus replacement of the sensor that is supposed to initiate proper intermittent wiper function, the intermittent wipers do not work when driving slowly or when there is a light drizzle, which is their sole purpose! I must continually turn the wipers to the low constant function and off again to properly clear the windshield. This is a serious safety manufacturing defect. The Woodfield Lexus dealership claim that there is nothing that can be done and this is the way the intermittent wipers are supposed to function---or malfunction!
My LS 430 has only 70,000 miles on it and now the front passenger side door lock malfunctioned and can only be locked and unlocked manually. The Woodfield Lexus service center say it is a malfunctioning door lock solenoid which will cost almost $900 to replace. This is an additional safety manufacturing defect as one can not lock the door when traveling through an unsafe neighborhood without coming to a full stop and leaning over to manually lock the passenger side door!
     
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trmn8r on 09/06/2011:
I don't agree that the items you mentioned are "safety" defects. It sounds like you are trying to make them so, in order that they be eligible for a recall. They are items that require a workaround. If the door latch didn't work, that would be a safety defect, as would if the wipers didn't work at all.
madconsumer on 09/06/2011:
I too think these issues are not of a safety concern. once any vehicle passes the 3yr/36k warranty, anything can happen.

are the air bubbles in the glass in the tint or the actually glass?
At Your Service on 09/07/2011:
I have to agree with the previous two comments. The car is nine years old and may require some service from time to time.
2005 ls430. on 05/11/2013:
I have a 05 with the custom luxury package. (Door closers) and had a bad closer and in the 8 years the only problem with car ( seal belt buckle was caught in door jamb, caused the break) and have 72k m. These are the best built cars compared to anything else.
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Lexus Englewood's Deceiving Sales Practice
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ENGLEWOOD, NEW JERSEY -- Lexus of Englewood defraud me and my wife and sold us non-genuine parts and services of Lexus.

1. False promise – Financing person promised to provide a body protection service for appx. $700. I believed that the work would be incorrectly done by the dealer. However, later I found that the work was done by a third party. I requested a partial refund, but they refused. I detrimentally replied on the person’s promise and paid large sum of money, which is substantially more than the reasonable market price for the identical jobs. It is a unjust enrichment.

2. Deceiving Sales practice – My wife bought a new car from them. She paid about $3,000 for the entertainment package. When we picked up the car, the system was not factory installed. They NEVER informed me of the third party product. We would not have bought the system if we knew that the dealer would put a third party product. Based on the entertainment product manufacturer, Rosen, the unit does not fit in my wife’s new vehicle. Englewood Lexus must have mutilated, without out authorization, the vehicle.

We believed that we were buying a genuine Lexus product, but the dealer intentionally concealed and defrauded us. One of the headset is NOT working already.
     
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Alain on 06/02/2011:
Report this to the New Jersey Division of Consumer Affairs via http://www.state.nj.us/lps/ca/ocp/ocpform.htm
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Worst service experience for Lexus of Rockville Centre
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700 SUNRISE HIGHWAY ROCKVILLE CNETRE, NEW YORK -- I bought my GS350 to Lexus of Rockville center to have check up for a ratting noise under my car which my car still cover under factory warranty, The technician spend 2 days and can't find the noise. So I went to test drove the car with him, finally he agree that there's noise but he notice my drive door and fender has not vin sticker and he claim that it has been repainted so he told me the ratting noise can cause be the accident which Lexus won't cover under warranty, I need to pay out of my own pocket, I ask him how much will cost me to find out what the issue? he told me can cost me from $200-$2000 cause he don't know what the issue is, but before he proceed, I need to agree that I will pay for the labor first. I was wondering what I need factory warranty for if is not cover? Fender and door was repaint didn't mean the car was in accident, plus I believe he should look into the issue instead of blaming everything and find excuse not to do the job. I think his name is Apoplo. I think Lexus should hire more experience technician other than the technician only do guessing. Thanks to him now my Carfax shows accident due his experience result. I waste my time for nothing. People please beware when you service your car in Lexus of Rockville. I have own Mercedes, BMW, Infiniti and Lexus and this is my worst experience
     
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SteveWiginowski on 05/17/2011:
They are doing their job. They want to make sure that the issue is not due to an accident, since I'm not sure if accident related problems are covered in warranties.
Bebeqq1231 on 05/17/2011:
The car has been service with Lexus all its life and I have all the history of the car. The door was repainted back on 10,000 mile. The ratting sound is by the engine bay and I can heard it inside the car and feel next to my right foot when it's travling around 30-40 mph. what does it going to do with the driver side door? I don't really think the technician has enough knowledge. I left the car there for 2 days and he told me he can't find the issue until I test drove with him.
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Vista Lexus of Woodland Hills CA
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WOODLAND HILLS, CALIFORNIA -- On May 22nd 2009, I took my 2006 Lexus GS300 to Vista Lexus in Woodland Hills CA for service due to a recall notice I received regarding my vehicle. I was also experiencing some grinding noises whenever the car started.



When I got to the service representative by the name of Sherry, she advised me that there were two additional recalls on my car, which I never was informed about. I advised her of the issues I was experiencing with my car.



She advised me that I can pick up my car that night or the next day. When I went to pick up my car on the 23rd, I noticed that my silver wheels looked like they were spray painted black. The black looking substance only covered the front two wheels and only around the center of the wheel.



I immediately informed the dealer the issue. They told there was nothing they can do about it because of the holiday, and that I should come back on the 26th when the service department was open. So I went to the service department to resolve this matter I spoke to a Steve Schwartz, who was extremely rude and condescending. He brushed off my concerns and said “it didn’t happen here, you must have driven it through acid or tar or something like that”.



I informed Steve of the condition which I brought the car in for service and that his paper work and record does not show that I had any marks or damage on my wheels. Steve sarcastically told me just because it wasn’t marked on the inspection doesn’t mean it wasn’t there. The black substance is so obvious that I noticed it right away and so would anyone else looking the car with decent eyesight.



I called Lexus customer advocacy department and there were useless. I was told “it’s between you and the dealership” and “we don’t decide what happens”. Not to mention they didn’t follow up or return my calls promptly. My experience did not matter to Lexus and once again I was brushed off to deal with this on my own.



Needless to say, I was humiliated at Vista Lexus in Woodland Hills CA and I would never return to this dealership or do business with Lexus. I will tell everyone about my experience with Lexus and urge them not to do business with Lexus
     
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Anonymous on 05/28/2009:
I'll stand on the side of the service manager. Think of it this way: If you were the service manager and a customer says the car wasn't like that when dropped it off wouldn't you want some sort of evidence? Yes, I realize you probably aren't lying about the wheels, but your only evidence is that you said the wheels were not like that.
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Kudos!!!
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CARLSBAD, CALIFORNIA -- I work for a local car dealership in San Diego and had ordered a new car. When the vehicle arrived all had been handled with the purchase, or so I thought. I come to find out my own dealership is now giving me 3k less for my trade than they originally said when I first ordered the new car 8 weeks prior! Mind you, the price they are now offering is $4000 back of book (4k less than what kelly blue book states trade in value is)and $10k less than what retail is (what they will sell it for) Needless to say I didn't buy the car!!!
Well, my car was out of warranty and I had $2500 set aside for a new car. I originally liked the Lexus, but being the loyal employee I am I went for the luxury sport sedan that we sell. I called up to Lexus of Carlsbad, quite a drive but I know a salesman up there, an aquaintence from years in the car industry. I told him the situation, how much I had down, the lease terms I wanted, the payment I needed and my trade info. He called me back within 10 minutes with different scenarios, all of which worked for me! They gave me 2k more for my trade than my own dealer site unseen, as well as the car for $500 under invoice! I drove up there that day after work, nervous that once I get there they would pull the old bait and switch and for one reason or another I wouldn't be leaving there with a new car. On the contrary, when I got there the showroom was gorgeous, the staff extremely polite, and my paperwork was basically done! I just had to sign a few things, my car was already detailed and gassed up. There were no hidden surprises, the payment actually ended up being 64 cents less than I was quoted over the phone! The entire ordeal from start to finish took maybe 30 minutes, and that includes them showing me how to use all the bells and whistles on the car. I would recommend anyone to buy at Lexus Carlsbad, see Joe Lazar, he is truly accommodating and probably one of the few honest salesman out there!
     
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GothicSmurf on 02/14/2008:
1. Which blue book value did you use? Private party or dealership? There is a huge difference in the two.

2. Blue book isn't a guarantee of how much you will get, but a quote of what you could get.

3. In order for the dealership to make profit, they will almost always offer you less than "blue book" value of the car, even if you work for them.
Aerocave on 02/14/2008:
I am happy that you had a great experience...but I have to say, that in order to pay for that "gorgeous showroom" selling new Lexus models at $500 under invoice is certainly not going to "pay the bills." I think there is more to the story here.
I hope you still have a job at your dealership. I certainly wouldn't feel real good going to work in another dealer's car--especially when it is the same make sold at the dealership you work for.
sunshine619 on 02/15/2008:
I have worked in the car industy for 9 years now and know all about blue book pricing, acv, market value, car power, etc. I am by no means an uneducated car buyer.
And to the second comment. Of course I still have a job, yes I got a great deal but I also mentioned I knew a person working at Lexus, not to mention the ins and outs of car sales. no, not every consumer off the street would get the sale I got, sadly. And, I got a Lexus, the dealership I work for is a Cadillac dealership and I was going to buy a new CTS. As stated in my post, I was considering the Lexus but chose to buy from my dealership instead...So yes, I do still have my job and my GM is actually happy that I found a car at a place that was willing to help me. We all know that our used car dept is very limited and wholesales everything, hence the lowball offers. We lose many sales because of it.
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