Feedburner count


Star Half star Empty star Empty star Empty star
24 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
2007 Lexus 350 HID AFS Headlight Problem
Posted by Chardon on 02/12/2007
LOUISVILLE, KENTUCKY -- I bought a new 2007 Lexus 350 on January 12. I can barely see when I drive it at night because the headlights, which are HID AFS, only illuminate about 5 or 6 feet in front of the car. I can only see about the bottom third of the car in front of me and there was is a bouncing black line with what looks like a black wall above the line. The lights are ok on bright. I took it back to the dealer twice with no results. He said it would be ok with the AFS off...it wasn't ok, just the same. And he said the company wouldn't let them adjust the lights. They appear to be set too low. I am waiting to hear back from the Lexus customer service 1-800 number. The guy I talked to there said that if the lights were 'in spec', there was nothing they could do. I drove a 1991 Lexus 400 for the past 16 years with practically no problems, so I am in shock about this new Lexus. It is a huge safety hazard. I wonder if all cars with HID AFS lights are like this or if it's just mine?? I can't imagine anybody being pleased with a car that they cannot see to drive in at night.
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by adzidek on 2007-02-13:
I don't presume to know wether or not you are mechanically inclined, but either way, the height of the beam is quite easily adjustable. If you can't figure it out, go to your local Walmart/Canadian Tire and have them do it. All it takes is a screwdriver, and it in NO WAY voids any warranty. In fact, if you don't get it done, you could get a ticket, or worse, get into an accident.
Posted by Slimjim on 2007-02-13:
I have to agree, I would find a mechanic to readjust the lights higher if possible. I know Lexus' have sophisticated headlights that angle down in park and turn corners with you, but there still obviously must be a way to do something before you end up hitting someone.
Posted by secretchief on 2007-02-13:
Don't listen to a dealer, their job is to sell cars, not provide customer service. They see you coming back as a nuisance and a waste of time. If you have the time to spend with them, then by all means keep pushing because they are generally jerks, but otherwise seek help elsewhere.
Posted by David on 2007-02-13:
While headlight adjustment is a simple procedure for standard headlights, HID headlights which are integrated as part of the AFS (adaptive front lighting system) are not easily adjusted. With this system, the beam shape and direction is continually adjusted based on speed, operator input (steering), and road conditions. My only suggestion is to try another dealer or test-drive a similar car to see if it works any better. If a similar car with HID/AFS doesn't exhibit the problem you are experiencing, this may help you in expressing that there is something wrong with yours.
Posted by adzidek on 2007-02-13:
David, HID lights are still adjustable. Yes, they auto-adjust according to driver input, but you can still adjust the "base" level, i.e. standstill with the tires pointed straight. In fact, when the headlights are installed for the first time at the factory, they adjust them before releasing the finished car.
Posted by Sail27 on 2007-02-14:
Hmm, I got curious - I Googled "AFS light problems" and found this thread in a Lexus forum...


Good luck!
Posted by boomer53 on 2007-02-23:
I am so glad to find this review I thought I was losing my mind with these hid headlights. I live out in the country where there are no street lights and I can not hardly see to drive at night. I have been back to the dealership twice now and they just say it is just the way the lights are. If I had driven this car at night before I bought it I would have never bought it. I had a friend visit me and we went out to dinner after dark I had not said anything about being unhappy with the headlights and one of the first things she said was "what is the matter with your lights" and she said she would never buy a lexus with headlights like that. They are going to cause someone to have an accident.
Posted by Chardon on 2007-02-26:
Well, my headlights are fixed. I called the 1-800 customer service number 3 times, and finally they called back and said they had called the dealer and to take it back to him again. Before I did that though, I went to the dealership after dark and asked my salesman to drive me around in a car exactly like mine...the 2007 Lexus 350 with the HID AFS headlights. He did that, and I could see just fine out of that car's headlights. So then the salesman came over to my house after work that night and drove my car. He agreed that you couldn't see very well, so he called me the next morning and told me to bring it back in. I did and the service department not only properly adjusted the headlights, but seemed to have adjusted their attitude considerably too. The service guy told me that he had set my lights up high, but if that wasn't enough to bring it back and he'd set them up higher. Amazing, considering he had told me on previous visits that the Lexus people wouldn't let him set the lights up higher. I don't know what to attribute this change in attitude to, but was likely a combination of the calls to Lexus, the salesman and maybe my complaint to the National Transportation Safety Dept. If you're having trouble seeing with your lights, might want to try the things I successfully did.
Posted by pamisue on 2007-10-04:
I am having the same problem with my 2007 RX400h. I can't see a thing on dark NH country roads at night on low beam. It is expecially bad when going downhill - a virtuall black curtain drops in front of the car. I agree that it is a safety issue. when I
spoke with the dealership, they said that no one else had
complained! I find that hard to believe. I have contacted Lexus customer service and they are going to call the dealership. I'm
waiting to see what they can do. I definitely would not have purchased this car if I knew you couldn't drive at night safely!!!
Posted by lightisue on 2012-01-16:
I just recently bought a lexus 400h and my driver side headlight is out and I see the inside is full of water residual from the rain or car wash. I brought it back to the dealer couple times and been told that's ok, it doesn't to fix or anything , now the low beam is out due to the module was damaged by water..the guy from the shop told me that more likely they install a defective light. I come back to Lexus dealer and they are denied the problem, they want me to pay the full cost of new light event this is lexus problem..it's ridiculous
Close commentsAdd reply

Lexus RX 350
Posted by Holder on 06/09/2006
LIVINGSTON, NEW JERSEY -- I recently replaced my RX 300 with a RX 350. At first I was very happy. The problem occured after the air conditioning would intermittently stop working. The second time it went in to Warnock Lexus in Livingston, N.J.(the dealership where the car was bought) I asked they research why my airconditioning was not working and why they could not figure out what the problem was. They found out it was a problem in some of the RX 350 cars and at the present time they did not know how to fix it. I asked when it would be fixed and they said they had no idea. They also would not replace the car. At the present time I have an inferior loaner car and my car sits in the shop. Will it be days, monthes or years, no one can say. I understand cars can have defects, but the dealership should take responsibility for them and either fix the problem or replace the car.
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2006-06-10:
This car dealership has an entry open at the bbb.
File a complaint, and see if they respond to the bbb complaint. http://search.bbb.org
Posted by Anonymous on 2006-06-10:
I agree the dealership should take responsibility for them. How long have you had the car? I think if they know it has a problem they should replace the car. Good luck
Posted by Anonymous on 2006-06-10:
The BBB is a waste of time. Be patient, problems like this is not uncommon for newly released vehicles and Lexus is very good at customer satisfaction.
Posted by Anonymous on 2006-06-10:
These shady auto dealerships need to be run into the dirt! And fast, amply file a BBB complaint.
Posted by miketech on 2006-06-10:
Sorry to hear that. I'm trying to imagine a Lexus with no air and my mind can't do it. When I use to work construction the base work trucks didn't have air. Three things in life I really cherish are AC, high speed Internet and hot water. Best of luck. They should buy the auto back from you and study it. Could save them millions.
Posted by Anonymous on 2006-06-12:
Definatley file a BBB complaint!!! How dare that dealership be honest to a customer by telling them they have not figured out how to fix the problem yet!!! Those shady bas%#$ds should have lied to you and told you evrything was fine. PS Mrs, Crack kills
Close commentsAdd reply

Bad Service
Posted by Amykoko on 10/27/2005
I am filing this complain regard the unethical practice of Lexus of Rockville Centre.

With a good will, I spent $42,000 to purchase a pre-owned Lexus LS430 in September. I made a request to a locally well-known locksmith to make a copy of my car key as a spare one. The locksmith wasted about 2 hours trying to duplicate the key, but he did not succeed. In the end, I was told that Lexus dealership intentionally blocked the car ignition computer and it has made this car key duplication impossible. This kind of action is against Fair Trade Act law. I was surprised that this actually happened in Lexus dealership, no other car manufacture would do this kind of cheap trick.

Regard the car key matter, I called the dealership and tried to find a solution for it. At the time, my phone call was transferred to a chief of the parts department, he told me that it was Lexus head quarter’s decision and he can do nothing about it. Again, my phone call was transferred to a Lexus company manager’s
office where no one answered my phone call, so I left a message. I am expecting a call from the manager very day and he has never bothered to call me back.

With the whole affair, I have experienced a “moment of the truth” which totally destroyed my previous good image towards Lexus. Until today my problem is still remained unsolved. I am waiting for the replies from the companies or I will have my attorney to initiate a legal action.

Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2005-10-27:
Let's see....Lexus, a high priced Toyota!!!!!
Posted by Anonymous on 2005-10-27:
...And what is wrong with Toyotas? Are Cadillacs high priced Chevys?
Posted by Anonymous on 2005-10-28:
First of all, the dealership did not do anything here. Lexus uses a key that has a computer chip in it that flashes the ECM when the original key is used to allow the vehicle to start. This is part of an anti theft device that comes standard on Lexus (along with alot of other "high line" vehicles such as BMW, Audi, Porsche, Saab, Etc.) To get an extra key, you must go through Lexus so that the key can be programed to your vehicle, your "well known local locksmith" should have known this right away, maybe he would not have wasted 2 hours attempting the impossible. VERY IMPORTANT!!!! Don't lose the master key!!!! Otherwise you will be forced to not only get a new set of keys but also you would need to have your ECM unit either reprogramed or replaced at a cost between $1,000.00 to $3,000.00. Good Luck
Posted by Slimjim on 2005-10-28:
Like DealerD said, that’s an anti-theft device, and a pretty good one. Why accuse your dealer like they put it in to be malicious? They could care less if your keys can be copied. Your locksmith should have known he couldn’t reproduce that key from the start.
Posted by Anonymous on 2006-08-05:
for $42k you could of spent that money on a brand new lexus and not a pre-owned certified one...yeesh

and i'll laugh at the fact that you wanted to make a spare...if you can spend $42k on a car, i'm sure you can also spare the two hundred bucks to purchase a lexus master key
Posted by sfampking on 2006-11-24:
Why go to the "butcher" locksmith when you drive a Lexus my friend??
Close commentsAdd reply

Lexus IS300 transmission shifting roughly
Posted by Andyl77 on 11/27/2001
LYNNWOOD, WASHINGTON -- I currently own a 2001 Lexus IS300 Sedan that I purchased in November 19th of 2000. Since then, I have noticed my transmission shifting roughly. It only happen at time and only between the 1st and 2nd gear. It seem as the computer in the vehicle could not decide to shift from the 1st to 2nd gear, and when it decides to do so, it will be a hard drop to the 2nd gear creating a load thump noise. And again, this only happen at time and not all the time.

I have checked my vehicle into Lexus of Seattle in Lynnwood, Wa about the concern that I have. The service advisor could not find any problem nor able to fix the problem. With our recent discussion over the phone, they had ask me to set up a time with the technician for a test drive.

Just recently, I read an article from Road & Track for December 2001 on page 122 by Jim Hall who does the Long-Term Test with a 2001 Lexus IS300, and he had encountered that very same problem. In the article, Chick Orr from Desert Lexus in Cathedral City, Ca was mentioned because he was one who teamed up with Tony Schreiber, the webmaster for www.IS300.net for IS300 owner forum. The article mentioned that this is a problem that could easily be fixed by replacing or reprogramming the ECU computer and would take about an hour.

Well, with all the information I have provided you, please let me know what the solution is for the abrupt shifts with the transmission. For $35,000, I would expect as best out of the vehicle as possible, but this is frustrating.

Please respond ASAP. Thank you.

An answer!

Thank you for taking the time to read this.
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by chunkystewys on 2004-04-26:
I have the same exact problem with my '01 IS300. Lexus is an amazing company and I love my car more than anything. I have the same problems between first and second gear. I have checked mine into Bobby Rahal Lexus in Mechanicsburg, PA but just like you, they told me that nothing was wrong. I have contacted Lexus customer care as well, but they couldn't give me any other information other than going to the dealer.
Posted by Flintmicais300 on 2006-11-06:
I am having the same exact problem with my 01 Lexus is300. Did anyone find the remedy to fix this trans problem. Let me know? Thanks.....
Posted by odar420 on 2009-09-04:
My 2001 IS300 does the same thing. Do you guys see a very slight slip under full throttle if you downshift from 5th to 4th gear in manual around 4000 rpms?
Posted by bofa the thief that smiles on 2009-12-28:
Lexus" Your Making me look Bad " I have nothing But Praise For Your Cars. But when i see this ithink MAKE IT RIGHT !
Posted by KonigFB on 2010-04-13:
I've owned a '01 IS 300 since buying it new in December 2000. It has been excellent in every respect, especially in its reliability -- the best car we've ever owned which is why it has stayed with us for so long. It did indeed display the infamous 'clunk' from 1st to 2nd under certain conditions. The problem was an error in the ECU programming. It was identified by Lexus early in 2001 and the two Lexus dealers in my area at the time (Ottawa, Canada) both had been given the necessary resources to fix it. The fix was to reprogram the ECU and it took about an hour. The transmission has worked perfectly ever since.
Posted by edub on 2012-05-11:
try cleaning the MAF sensor.
Close commentsAdd reply

Lexus AFS headlights
Posted by Pamisue on 10/04/2007
MANCHESTER, NEW HAMPSHIRE -- I am also having problems with the Lexus AFS headlights. When driving on hilly roads at night, there appears to be a black curtain that comes down and you cannot see in front of you! It is definitely a safety issue. I am dealing with Lexus now but am being told it is the nature of the self adjusting headlamps. I can't believe that this is acceptable. It must be some kind of design flaw.

If I had driven this car at night, I would not have bought it.

Read 3 RepliesAdd reply

User Replies:Close comments

Posted by DigitalCommando on 2007-10-04:
The whole concept of "steerable" headlights is pretty silly to me. Could they just disconnect the motor drive and keep them facing straight like other cars? That dark curtain may turn into a brick wall.
Posted by shawnp80 on 2007-10-04:
Did you have your sunshade in the windshield?
Posted by N Ross on 2011-05-24:
The spare tyre was stolen from underneath RX400 car as it appears to be easy to cut thru the small metal casing holding it in place. Will cost about £800 to replace/labour charge to put right. Wont buy another.
Close commentsAdd reply

Squeaking Brake & Dashboard
Posted by on 08/25/2006
LOS ANGELES, CALIFORNIA -- So after 8 months of owning the car, the brake starts to make squeaking noise and the dashboard (which they fixed, but very ugly looking). For the brake, they told me it's a designed feature, it's not dangerous to drive with the noise, therefor they're not going to fix it, because it's normal and it's not a defect. So, this is a $40K car that i bought brand new, and now, it's still under warranty, they won't fix something that is broken and annoying, because to them - it's normal, designed feature (that didn't tell us anywhere when we're buying it), everyone has the problem or will have, because it's the design. I talked to them 10 + combined for dealer and headquarter. wasted 5 trips to the dealer. wasted all my time and efford, and they won't even bother to try to fix it. they looked at it, think it looks good, so they wont' fix. this is something i have to deal with, live with unless i sell my car, otherwise, they're not the one that hearing the sound when they drive it, right? so, i got an extra feature - the noises from the car. i wish lexus could keep their good services like they have when they were small, now they just don't care about the customers anymore.
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by NeveragainAmazon on 2006-08-25:
Boy can I empathize with this poster! I am having the same brake problem with my 2005 Infiniti FX 35....Only difference is.... my brakes have been changed and "upgraded" once! Now the story lies with the rotor direction! Have to agree with JayD! Unfortunately, it is your only possible resolution! Good Luck!
Posted by khang on 2006-09-09:
thanks guys. i will try another dealer, but the manufacture/lexus told me that they don't even want to fix it. isn't that rediculous? they said it's normal for high performance car. what's a BS! so they didn't change my brake at all. you want to hear what they said to me? send me an e-mail, i'll send you the link to the audio file, it's awesome. it's the first feature of any car that's this special, tell ppl that we're braking. yes the noise.. very helpful. thanks to lexus.
Posted by insuregrl on 2006-09-21:
Hi - same problem happened to me! My IS250 is 8 months old too. They told me the ROTORs were shot! and that my brakes were at 80%! I was like this is BS as there is no way this can happen to a new car. They said it's "my driving habits" from stop and go traffic, I live in L.A. so everywhere you go is stop and go traffic. so i fought them and made them change them under warranty!
Posted by Mimi411 on 2007-09-11:
My brakes have been squeaking for nine months now since putting on new brake pads. My mechanic said it will fade but it hasn't & a friend of mine who has the same car said his was doing the same thing and he had bought a loaded caliper & that stopped the noise. I'm thinking of taking my car in to get an analysis on whether I have the same problem.
Posted by Lexus owner on 2007-12-10:
I have a 2006 Lexus IS and my brakes started making the squealing noise after 10 months. I was told that this is due to the "special" design of the rotors, but that it wouldn't be covered under warranty. I went to a mechanic and he changed the brake pads, but said I would probably need new rotors in another 8 months. I do have a far commute to work with lots of stop and go traffic, but I hope I won't have to get new rotors every couple years!
Close commentsAdd reply

StarStarStarEmpty StarEmpty Star
Nothing but Problems After 100,000 Miles
Posted by Jeloshot112 on 11/10/2013
MILWAUKEE, WISCONSIN -- Bought 2009 RX brand new from the dealer and had serviced at dealer since mile 1. The car ran like a clock from 1 to 100,000 miles needing only brake pads. After 100,000 has been a nightmare. At 111,000 the rear brake calipers seized up and trashed the rotors in the process. $1500. Took the car in for 115,000 mile service and got the bad news about the rack and pinion unit like everyone else. $1800 but was told this issue would not leave me stranded on the side of the road, worst case no power steering. The car steers fine so did not get fixed and will squeeze some more miles out of it until power steering fails. 120,000 mile service (which itself is $1000) and I am told the differential is leaking and will cost $2200 to fix. Worst part is its a $20 gasket, the rest is labor cause they have to remove the transmission to get at it.

Oh yeah and $400 for some belts and pulleys. So not including 120,000 mile service I am at $5900 in misc repairs in the last 9000 miles or $0.66 per mile. Moral of the story don't keep your Lexus after 100,000 miles. They are standing on the shoulders of Toyotas high mileage reputation from the 90s and early 2000s. This is our 3rd of 4 Lexus. Just bought 2013 ES and that will probably be the last one. $0.66 per mile is rental car prices. The RX is still at the service center and I'm debating selling it for scrap.
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Lexus Customer Service and Mark Levenson the worst
Posted by Fckitdude on 05/31/2013
BUFFALO, NEW YORK -- I am wondering how Lexus rates so high for quality and service, I have purchased a 2013 Lexus es 300h fully loaded and have been very disappointed. I respect JD Powers results and this is why I picked the Lexus es as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years and Lexus has been the worst customer service I  have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person that feels this way, after my situation I started to go online and found many other people with the same concern. I think when a company rates other corporations it should look at websites, forums and related blogs to get sense of customer satisfaction.

I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood sterling wheel none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you up grade to a GPS, very poor voice commands on the GPS system.  The vehicle feels very cheap when you close the door you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sounds terrible.

Below is a link for you to see how many people are complaining and Lexus just "band aids" the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue what will happen when it is a really big issue.


This has been the worst experience ever, with a vehicle manufacturer.
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by AWB on 2013-08-01:
I just bought my 2013 ES 350...nothing but praises from me all the way down to customer service.Couldn't do enough for me and I live in Vegas, one of the hardest towns in the world to buy a car in.Lexus has a bench mark standard way above all the other car dealers.
Posted by CVD, Houston TX on 2013-10-23:
Let's start out by saying that this is my second Lexus ES 350 ultra luxury, my first one was in 2007 and my second was in January 2013. Both of the vehicles had the Mark Levinson premium audio system and always had issues with the sub woofer when the volume was turned up to at least 50% power, you begin to hear rattling and distortion. I have had the amp replaced and the sub woofer replaced with the same problem still persisting. Lexus has stated things such as not to turn the bass up too high which any premium audio system vehicle sounds ridiculous to me. To say that I am disappointed with a system that I paid extra for and sounds much worse than the base system in ES 350 to me is unacceptable. I understand that there or customers who have had a positive experience with Lexus and I just don't happen to be one of them, I feel that I have a very patient individual and have given Lexus many opportunities to rectify the situation but time and time again they simply pretend as if no one else has ever complained about this distortion and rattling sound that comes from the Subwoofer.
The truth is I believe that many people or experiencing this exact issue but the majority of people do not feel like taking the time and expressing their dissatisfaction on the Internet or in a public forum, they feel like what's the use.
The solution in my opinion is for Lexus to replace the current week, wimpy and thin subwoofer with a more robust and durable speaker/subwoofer.
If they cannot provide a more durable sub woofer to handle the increased power from the premium sound system then they should pay for customers to go to an outside audio supplier to get it done independently.
In conclusion this is a legitimate audio problem that exists with the Lexus ES 358 quit with Mark Levinson sound system, The question is when is Lexus going to step up to the plate and fix the issue once and for all.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Parts Department
Posted by on 06/13/2012
UNION CITY, GEORGIA -- 5/28/12, I took my truck to the Lexus service department because gas was spilled in the rear of my truck carpet. The associate who helped me was Vishal . He told me that he would need a deposit from me. At first, State farm said it wasn't something that they covered. I told Mr Vishal that I would need to go home to get a credit card and call back with the number. When I got home, I received a call from State Farm advising me that they will cover the repair. I questioned Mr Vishal about their charges, he stressed if the insurance doesn't pay them their quoted price for the repair, that they would eat it. I asked what about the labor? He then stressed to me that Lexus would eat it.

I dropped my truck off on June 4, 2012. On June 8, 2012, I called Mr Vishal inquiring when I can pick up my truck, he replied that he was waiting on the insurance, and they refused to pay for their labor rate. I mentioned that you were aware of the labor rate before I dropped off my truck. I then contacted Mr Vishal's manager on 6/13/12 Jack, he stressed that if I am so sure that my insurance is going to pay the labor rate than I should pay and have the insurance write the check to me and they could not release until they get payment.

I contacted State Farm on 6/13/12 . She said that the insurance will pay their rate. The problem is that Mr Vishal stated one price in the beginning and at the end he stated another. My truck still have an odor of gas in it. It was supposed to be cleaned and deodorized. It doesn't show signs of it. Where the gas spilled the receptacles are duty. It looks like they only replaced the carpet.
I feel that I was mislead about the charges. I could have taken my truck somewhere else but I chose Lexus because I wanted quality work on my truck.

When I complained to the associate and to the manager, I was told that I have every right to complain. The only thing that was said to me was, "I understand". I even told them that I was going to complain about them and they didn't seem to care. I am so disappointed in them. I am not trying to get something that isn't fair. I felt like it was deceptive sales to get me to allow them to work on my truck.

My suggestion to anyone who takes their vehicle to Lexus South Atlanta to be repaired is to get a quote in writing.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-06-14:
I don't understand a few elements of what happened. When I have had State Farm do claims, the dealer printed out an estimate, approved by the State Farm adjuster. The labor rate was on there, and that is what was charged.

What happened with payment? Did State Farm pay the entire amount?

If they replaced the carpet, and there is still an odor, it sounds like other areas were affected. Did you agree with the estimate, in terms of what was to be done, in comparison with where gas was spilled? I can see how this may be difficult to completely fix, depending on how many areas were affected. For example if it got into seats or something. It isn't like bent or broken body/chassis parts.

I'm sorry this didn't work out well. Did the dealer reps have any suggestions on why the car may still smell of gas?
Close commentsAdd reply

Lexus LS430, 2002 is a lemon
Posted by Susanbkern on 09/06/2011
Nothing but problems due to manufacturing defects and unwillingness of the service center(Woodfield Lexus, Schaumburg Illinois and customer complaint center nationally) to address the defects without a hostile interaction and denial of responsibility.
All 4 of the car door windows had to be replaced due to defective safty glass which allowed air to seep into the glass producing bubbles in the glass of the windows, within 5 years of new car purchase. After a prolonged dispute, in which the local Lexus service center denied responsibility for this obvious manufacturing defect, the windows were all replaced.
The intermittent windshield wipers have never functioned properly from the date of purchase of this new car. Despite Lexus replacement of the sensor that is suppose to initiate proper intermittent wiper function, the intermittent wipers do not work when driving slowly or when there is a light drizzle, which is their sole purpose! I must continually turn the wipers to the low constant function and off again to properly clear the windshield. This is a serious safty manufacturing defect. The Woodfield Lexus dealership claim that there is nothing that can be done and this is the way the intermittent wipers are suppose to function---or malfunction!
My LS 430 has only 70,000 miles on it and now the front passenger side door lock malfunctioned and can only be locked and unlocked manually. The Woodfield Lexus service center say it is a malfunctioning door lock solenoid which will cost almost $900 to replace. This is an additional safty manufacturing defect as one can not lock the door when traveling through an unsafe neighborhood without coming to a full stop and leaning over to manually lock the passenger side door!
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-09-06:
I don't agree that the items you mentioned are "safety" defects. It sounds like you are trying to make them so, in order that they be eligible for a recall. They are items that require a workaround. If the door latch didn't work, that would be a safety defect, as would if the wipers didn't work at all.
Posted by madconsumer on 2011-09-06:
i too think these issues are not of a safety concern. once any vehicle passes the 3yr/36k warranty, anything can happen.

are the air bubbles in the glass in the tint or the actually glass?
Posted by At Your Service on 2011-09-07:
I have to agree with the previous two comments. The car is nine years old and may require some service from time to time.
Posted by 2005 ls430. on 2013-05-11:
I have a 05 with the custom luxury package. (Door closers) and had a bad closer and in the 8 years the only problem with car ( seal belt buckle was caught in door jam, caused the break) and have 72k m. These are the best built cars compared to anything else.
Close commentsAdd reply

Top of Page | Next Page >