Lexus Customer Service and Mark Levenson the worst
BUFFALO, NEW YORK -- I am wondering how Lexus rates so high for quality and service, I have purchased a 2013 Lexus es 300h fully loaded and have been very disappointed. I respect JD Powers results and this is why I picked the Lexus es as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person that feels this way, after my situation I started to go online and found many other people with the same concern. I think when a company rates other corporations it should look at websites, forums and related blogs to get sense of customer satisfaction.
I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood sterling wheel none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you up grade to a GPS, very poor voice commands on the GPS system. The vehicle feels very cheap when you close the door you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sounds terrible.
Below is a link for you to see how many people are complaining and Lexus just "band aids" the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue what will happen when it is a really big issue.
This has been the worst experience ever, with a vehicle manufacturer.