VACAVILLE, CALIFORNIA -- Purchased a used 2002 Lexus RX about 3 years ago. Have done all required oil changes at a local oil change shop and all required maintenance at a certified Lexus dealership. At only 92K miles as of 12/2008 I have experienced transmission failure. By the time repairs are done I would have spent nearly $6000.00 in LESS than 3 years of ownership of this Lexus. I think Lexus needs to recall these vehicles and should be stripped of their so call "high quality vehicles" that they CLAIM they make. Who are they kidding?
I will NEVER buy another Lexus AGAIN. Apparently lots of people have been complaining of some sort of transmission problem w/ their Lexus SUV at less than 100K miles. Does anyone know if there is a way for LEXUS to recall these vehicles??
VAN NUYS, CALIFORNIA -- Customer service at Keys Lexus in Van Nuys was the worst customer service I have ever experienced. I went to dealer to return a leased vehicle one Saturday morning and was told to come back the following week because I did not make an appointment. Are you freaking kidding me? I'm sure I'll get helped right away if I wanted to purchase a vehicle or get it serviced because they will make money off of me. Apparently, when you go to dealer to return your vehicle, you are not top of their priority list to get helped because they already made money and if you don't lease or purchase a new car, they are not willing to help you. It's all coming from Keys Lexus management.
I sent emails to their managers regarding their poor customer service, but I haven't received reply back. I went to Lexus of Glendale to return my car and it took 10 minutes to do it. I'm definitely not buying any cars from any dealer owned by KEYS group. If you are in a market to buy a car, don't go to any dealer owned by KEYS because they'll only help you only if they can make money off of you.
HOUSTON, TEXAS -- This warning light keeps coming on and Northside Lexus in Houston TX does not appear to be able to fix it after 3 tries. I wrote to the Lexus home office and they acknowledged receipt of my complaint, but that is all I have heard. After 8 days, no solution offered. In the mean time, we are forced to drive the vehicle with the low tire pressure warning light on all the time. This is certainly not the type of customer service I expected from Lexus. They are doing a fine imitation of GM and Ford. No more Lexus for me.
MANCHESTER, NEW HAMPSHIRE -- I am also having problems with the Lexus AFS headlights. When driving on hilly roads at night, there appears to be a black curtain that comes down and you cannot see in front of you! It is definitely a safety issue. I am dealing with Lexus now but am being told it is the nature of the self adjusting headlamps. I can't believe that this is acceptable. It must be some kind of design flaw. If I had driven this car at night, I would not have bought it.
I am filing this complaint regard the unethical practice of Lexus of Rockville Centre. With a good will, I spent $42,000 to purchase a pre-owned Lexus LS430 in September. I made a request to a locally well-known locksmith to make a copy of my car key as a spare one. The locksmith wasted about 2 hours trying to duplicate the key, but he did not succeed. In the end, I was told that Lexus dealership intentionally blocked the car ignition computer and it has made this car key duplication impossible. This kind of action is against Fair Trade Act law. I was surprised that this actually happened in Lexus dealership. No other car manufacture would do this kind of cheap trick.
Regard the car key matter, I called the dealership and tried to find a solution for it. At the time, my phone call was transferred to a chief of the parts department. He told me that it was Lexus headquarter's decision and he can do nothing about it. Again, my phone call was transferred to a Lexus company manager's office where no one answered my phone call, so I left a message. I am expecting a call from the manager every day and he has never bothered to call me back.
With the whole affair, I have experienced a “moment of the truth” which totally destroyed my previous good image towards Lexus. Until today my problem is still remained unsolved. I am waiting for the replies from the companies or I will have my attorney to initiate a legal action.
LYNNWOOD, WASHINGTON -- I currently own a 2001 Lexus IS300 Sedan that I purchased in November 19th of 2000. Since then, I have noticed my transmission shifting roughly. It only happen at time and only between the 1st and 2nd gear. It seem as the computer in the vehicle could not decide to shift from the 1st to 2nd gear, and when it decides to do so, it will be a hard drop to the 2nd gear creating a load thump noise. And again, this only happen at time and not all the time.
I have checked my vehicle into Lexus of Seattle in Lynnwood, Wa about the concern that I have. The service advisor could not find any problem nor able to fix the problem. With our recent discussion over the phone, they had ask me to set up a time with the technician for a test drive.
Just recently, I read an article from Road & Track for December 2001 on page 122 by Jim Hall who does the Long-Term Test with a 2001 Lexus IS300, and he had encountered that very same problem. In the article, Chick Orr from Desert Lexus in Cathedral City, Ca was mentioned because he was one who teamed up with Tony Schreiber, the webmaster for www.IS300.net for IS300 owner forum. The article mentioned that this is a problem that could easily be fixed by replacing or reprogramming the ECU computer and would take about an hour.
Well, with all the information I have provided you, please let me know what the solution is for the abrupt shifts with the transmission. For $35,000, I would expect as best out of the vehicle as possible, but this is frustrating.
Please respond ASAP. Thank you.
Thank you for taking the time to read this.