My name is Tracy and I became a member after I clicked on an ad that popped up while I was online. I had been doing online dating for quite a while and was looking for something that wasn't such a waste of time. In fact, I thought it was another online site when I clicked the information button, but it was really different. The first big difference was that someone called to speak to me. I think her name was Karen, but she was very nice and took the time to ask me what I was looking for and to book an appointment. I work different shifts as a nurse, so this was not easy. I was a little nervous about having to go for an appointment, but I was curious about what they would do.
When I arrived for the appointment I had to wait for the representatives to finish with other clients so they gave me some forms to fill out and some personality test to do while I was waiting. After about 20 minutes, my interviewer started our meeting and was asking me all kinds of questions about my marriage and dating. This was a little nerve-racking, but she told me that the main reason for the interview was to screen and qualify people for membership and that one of the things they screened was emotional availability! I thought this was great because so many times I had met guys that just wanted casual dating or they were not done with their ex's. This interviewing went on for over an hour, but it was helpful. I didn't realize how easy it was to date the wrong kind of guy. I learned a lot and in the end decided I'd give it a try even though it was more money than I thought.
Right away I got a call from a matchmaker that wanted to review my file. I received my first match about 3 weeks after that and it was horrible! LOL. We didn't connect at all! I have 2 kids in their early teens and this man didn't have kids and couldn't understand the life. I also was not attracted. The next match was attractive, but no spark. I also think he wasn't in to me as well. Then I waited almost 6 weeks for a match and called Natasha to find out what was going on. We also adjusted my wish-list a little and Natasha gave me some feedback on the matching process. As it turns out, one of my matches wasn't available, so they were working on another. Long story short, this went on for almost 5 months until I was matched with Steven. Steven and I had a great first date and similar dating experiences. We didn't have a ton of hobbies in common, but we both were open to trying new things and letting some things be our own. Steven will NEVER enjoy scrap-booking! We have been dating seriously for almost 8 months now and I am very happy. I guess if I were to sum up my experiences, I would say that using a matchmaker requires some patience but when they get it right, they hit home-runs.
CALGARY, AB -- Don't waste your money on this matchmaking service. I received a flier in the mail, and decided I would give them a try as I was a too busy professional to want to go through one of the internet dating sites. Went for an interview, and did not buy into it right away. They kept calling me, making comments to play on the missed opportunities, etc, and then they offered a 40% deal and also told me that they had a very good match for me already - the cost was a hefty $2200 for a membership. Needless to say months later, I had no calls from them. And so I kept calling to find out status, and they kept baiting me with yes, they were just finalizing things or some other excuse. Really noticed the customer service was very unprofessional as one girl actually giggled when she was talking to me explaining things.
In any case, after 6 months later, I asked for a refund as they had done absolutely nothing. At this point, they were anxious to set me up with someone. It turns out, they were trying to do this to avoid giving any refund back. This was obvious as the unsuspecting match turned out to be so far from what my profile had asked for, and the company did not keep to their protocol where they should have asked for my permission prior to divulging my personal contact info to a possible match. I did not accept a date with that match and requested a refund.
The company sent me a letter asking me to sign that I would not tell anyone of that letter or sue any of the directors, or officers of the company. Needless to say almost a year later, I have not received any refund back (they were only going to refund 50%). Please note this same company goes under the name of Integrity Integration, Elite Singles of Canada. I just wonder how many people have gotten taken by them? There is a good article from the CBC about them on the internet. It is a few years old, but every comment is definitely true today. These guys are a scam. They make quite a bit of money, just by having people cancel because they do not provide a service. I have tried many times to contact them, and they have never returned my phone calls.
Also, put in a BBB complaint, turns out there are a few BBB complaints out there on them. I plan on suing them anyway. Please let me know if you have been a victim also.
Updated Feb. 2/08
My advice is to be careful, even using internet dating sites. Apparently such practices may be common - look at complaints for eHarmony, etc. I wouldn't be surprised if they are connected. They have a similar profiling system.
For those already in the mess of trying to get a refund from Lifemates - request a credit chargeback from your credit card company right away for the full refund, and don't sign the Lifemates release contract I mentioned above (do not wait, they will not honor their refund deadline, and for good reason, they do not want to give your money back). Apparently, there are a few dating services that are using these deceptive tactics. Buyer beware.
MISSISSAUGA -- "Our staff maintain close contact with our clients. After dates call they members to ascertain their thoughts and reactions. Suggestions and consumer complaints are immediately evaluated by our staff and, when necessary, we take appropriate and immediate action" This quote is from LifeMates, and I can tell you in my experience, is not true.
It is the worst investment I have ever made. $4000.00+ down the sink. I went for a 3+ hour interview on February 10 2014 and signed that same day. In a way I felt that I had too because when I asked if I could think about, they say no, so I signed. Stupid me, but it seem that they were serious and that they would help me find the "perfect match" according to them. Today is Sep 25, 2014 and I only have had three(3) referrals as they call them, of which only one I have met and went out for a coffee. A pleasant person but it don't go further. The other two who live far away from where I live didn't meet. I have never got a phone call from LM to find out how my "so call dating went".
When I called them, actually I sent an email, a woman with a little bit of a condescending attitude told me that they don't call that is up to me to call and let them know. Is that customer service? I don't think so!!! It is a solid rip off. One of the things they tell you or at least to me during the interview is that the ratio in the world is 70% male and 30% women, so it is harder to find a partner, and if you are of "certain age" well is more difficult, but they assure you, "no worries, you have excellent qualities as per the tests, will find someone for you based on compatibility" Well if we have that deterrent "certain age" and on the women side, I think then the rate they charge should be a lot lower than the one I paid as if I was a "younger" woman with a lot of chances.
A rip off a million times!. A great disappointment! The worst investment of my life" A waste of money! A company that thrives in misleading advertisement and website
CANADA -- People should do their research before forking over a lot of money for a membership with LifeMates. With their outrageous cost, you'd expect a high level of service. But in my opinion, they failed miserably. The following are details of their lack of service:
I signed up with LifeMates at the Calgary location back in 2007. Since then I wished I never contacted this company. I regretted signing their contract and paying all that money for a service that was so POOR. Barb, the sales rep, promised me that there were a lot of candidates that would be suitable for me. She gave me this song and dance, and I believed her. After I signed up, it took awhile for them to call me with my first referral so I had to chase them down. After a period of time, they called me with my first referral, and when I met him, he was not what I expected. That was the beginning of a BIG mistake. I specifically told them what I was looking for, then they MISMATCHED with complete opposites. I've brought this issue up many times, but nothing was resolved. It became a big runaround. My calls/emails took forever to be returned. I had to chase them down constantly. There were huge gaps of time in between where I didn't get any calls/emails. I was wondering if they actually have members to match me up with. And if they did, are they really doing their job because the referrals they matched me with were totally incompatible.
They made false promises. I've asked if I could get half my money back and they refused because I accepted their first referral, who happened to be a complete MISMATCH, which made me quite suspicious. Then I moved to Edmonton in 2008, hoping they can match me with a proper candidate. I gave them many opportunities to prove me wrong. No such luck, it was the same issue over and over again. Please do your research, understand the fine print and give yourself time to think BEFORE signing a contract and paying all that money.
Reviews from other websites (when Google-searched as "Lifemates reviews") are somewhat biased, outdated or not dated at all. It's important for people to view BOTH sides before they make a decision to sign-up with LifeMates.
Please check out Consumer Affairs website:
MONTREAL -- I signed up for Lifemates to meet high profile individuals outside of my usual network in September 2008.
Without wanting to sound superficial, I am a very social individual with a high profile job, good looks and a great personality. I own a beautiful condo in one of the best part of the city, drive a nice car and I must say that I have no problem meeting people. I thought I could use some help because I kept meeting the same men in my social activities, most of them were not really available.
The Lifemates representative I met with twice assured me that the level of single men represented in the agency were matching my profile perfectly. I signed on thinking it could be a regular business deal where I would pay a high price and receive great service in return. Because of my professional background, I am used to quality service and to dealing with company who deliver on their claims.
I have never been more wrong than with Lifemates!
I had made clear before purchasing the services that I considered I had a lot to offer and that I was hoping to receive the right consideration. Right from the beginning, I told them that if they could not deliver the goods, I would prefer for them to be honest. They told me they would satisfy my needs.
In November, I sent a request to cancel my subscription which had covered for more that the services I had received at that time. After 3 matches (one of them I never actually met because he kept postponing the meeting), I contacted [snip] who refused to cancel my subscription telling me that now that she was personally involved in a conversation with me, she would make sure my requirements were met.
WRONG ONCE MORE!
I was set on 3 more dates that were horrible. I will spare the details because the men that were introduced to me were such caricatures and should have never been introduced to me. Even an idiot can take a look at two photos (which they have access to and not us) and see the match will not work. I sent one more note to [snip] in May 2009 asking her if the company image was more important than profit. No response¦
3 weeks passed... no feedback...This is how serious they are about providing great service.
I am thinking that for all of you out there looking for help in finding love. Lifemates is not the right choice. The services are far from the level one can expect for the price paid.
MISSISSAUGA, ONTARIO -- Their contract does not tell you that you're not allowed to see photos of referrals so you have no idea whom you'll be matched with. You're simply given a vague description of your date by phone. This is the crux of their business model. No reputable business operates in such a manner. So, be smart, have a lawyer review the contract and most importantly, ask to see faces. If the answer is no, don't sign. You stand to lose thousands if you so much as accept one referral sight unseen.
MISSISSAUGA -- On November 30 of 2005, I purchased a match referral service from Lifemates. The sales person was a Jackie at the Toronto office, 3080 Yonge St., Toronto. I paid $3000 for matchmaking the service and personal coaching. They failed to provide any of these services. They have not returned any phone calls or emails. Nor have they provided any contacts for dates. On the occasion when I get through to complain and/or demand satisfaction, I am given another number to call. When This number is called all we get automated message that the mailbox is full call back later. These people are masters of putting off complaints and yet failing to provide services. When I demand back monies render, they tell me that I would only entitled to half, then be wait listed for a decision to see if they willing to grant that. My last complaint I took to the head of office, 201-2100 Matheson Rd E, Mississauga, Ont. On January 5th, 2010. On January 8th, 2010 I returned to the office to follow up on my complaint. Immediately I was greeted with a big thug demanding I leave. I felt very much threatened, fearing bodily harm and staining the carpet with my blood. I stood my ground, refusing to leave until I spoke to someone.
The next fellow, a Mr. Waterman, promised to look into the mater and promised me very little. He agreed that something should be done. I just demanded my monies back. He said no. Feel that I have been scammed. They took my $3000 for services they never rendered. And I received so action for them to right this.
TORONTO ONTARIO, CALIFORNIA -- I was scammed. Tried cancelling my membership within 16 hours and was lied to. No one calls me back. Giving me the run around. I would like to launch a class action suit or join one. How can I get my money back? Are there any loopholes that protect me by law ?
MISSISSAUGA, ONTARIO -- If a consumer is mistreated by unethical business practices in Ontario, Canada, they can complain to the government's Consumer Protection Services. You can Google it. They investigate all consumer complaints and if an organization is found to be engaging in fraudulent or misleading business practices, they can be fined up to $250,000. You may even get a refund. But make sure you have all the evidence to back up your claims or you'll be unsuccessful in your efforts.