Customer service people appears very friendly when you show interest. This company is a total fraud. They offer you free international phone calls with no limitation. But when you make several phone calls they will warn you and after a few days depending on your call volume they will disconnect the service without any notice and charge on your credit card a hefty amount that includes the charge for calls and their equipment, that equipment was originally offered free with the subcription.
I disputed the charge with credit card company. American Express took care of that, I did not have to pay anything. Lingo then sent the bill to a collection agency. That agency never contacted me instead it went to my credit history. I am not too concerned about credit history. This was a fraudulent charge. I am contacting Attorney Generals office to report this fraud. I want everyone to be aware of this scam and stay away from the phony phone service.
Cannot Cancel Lingo Account
FAIRFIELD, IOWA -- In October 2009 I switched my phone service to Vonage from Lingo. But Lingo continues to bill me while they are not providing any service to me.
All my attempts to cancel the account with Lingo have ... read full review4 Replies - Latest reply on 01/20/2010
Unfaithful, unrespondsible, unprofessional and cheating. Attention to Lingo Owner, you must considerate how bad you treat your customers. Be faithful and generous to your customers then you would be deserve to stay in the business. Not just looking for rip off people like you done to me and other customers!!! 1 Replies - Latest reply on 05/18/2012Add reply
GRANT, FLORIDA -- Vonage has a great service if you only have one phone in your house. You see they only officially support one phone plugged in the back of their box. They claim their box does not have enough voltage to support a household network of more than one phone. Then of course there are the dropped calls and lack of dial tone. There is no resolution from tech support as their box is made in China and simply does not work. Recycle the power they say. If that does not work they give you a code to perform a hard reset. This works usually until the "next time". They will not send you out a new box as all their boxes do not work. I am away on business and have used VOIP service from Cablevision and Comcast. The use Scientific Atlanta and Arris boxes respectively. The service works! No dropped calls. No loss of dial tone. I've used Lingo in two seperate parts of the county I live in. The service has never worked. Oh and don't forget, when you cancel the service they charge you a $39 dollar cancellation fee. Lingo has a great business plan. How many companies can make money selling a service that doesn't work? apparently they can con new customers faster than existing ones cancel service. Brilliance!2 Replies - Latest reply on 10/14/2006Add reply
Lingo Was Good, Not Anymore!!!
I am subscribing to their services for more than a year now. Initially Lingo was very good as it saved me a few bucks every month. The real problem came when I called in to cancel my account last month ... read full review2 Replies - Latest reply on 07/09/2009
Terrible Customer Service
Lingo customer service people take the prize for knowing how to make a customer mad. I called their helpline to get my issue resolved. Spoke to the staff who did not appear knowledgeable, but promised ... read full review1 Replies - Latest reply on 06/28/2009
Lingo Phone service is the worst phone service ever. I got ripped by this company, I received 3 different bills which came up to
$400. They gave False information, misled us on taking the phone service and ripped us. Never take this phone service again.
Customer service talks rudely and they hang up on our face. Everyone in the billing department talks to us like they are the manager.
They don't care if we are paying about $400. They don't show any courtesy.
Never take their phone service again!!!!!!!!!!!!
Beware of Lingo.
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business ... read full review1 Replies - Latest reply on 08/15/2010
No Dial Tone
My Lingo VOIP has been down for 2 days without dial tone, called Lingo tech support umpteen times but always greeted by a voice message thats says a representative will attend to you but for more than ... read full review3 Replies - Latest reply on 01/10/2010
PLEASE do not waste your time trying LINGO. It is not worthed. I switched to Lingo unlimited plan and they have disconnected my home phone after 2 month saying that too much uses when I used les than 1000 munites. Residential Lingo world max plan is not truly unlimited it. Unlimited word is there to scam consumers to signup for their service. If you signup for Lingo World Max plan thinking you are getting unlimited calls you will be cheated. My service was cancelled for using about less than 1000 minutes in a month. I had received warning email stating that I'm over using and using as a commercial line even though I just calling friends and family. If you are thinking about taking Lingo service think twice and read the fine print. They will disconnect with out noticed and no responses phone call or email after suspended your service. Also they do not mention how many minutes you can use it per month. That means even 500 minutes can be deemed by Lingo as a non single family usage. LINGO TOTALLY SUCK!!!! Tax (hidden) charges are way too high.Add reply
SACRAMENTO, CALIFORNIA -- I think owner is South Indian. Even in India people do not trust them. I am Indian (Punjabi) as well. This is third time in 6 years, I have been cheated by business owned by a South Indian. Customer service employee's have their fake American names.
2 Replies - Latest reply on 07/09/2009Add reply
Frankly speaking, in India these people do these things often to make money, when they get caught, they use bribe. Now same thing has been started here.
Is their any law to stop them from this. I am going to complaint about them to Better Business Bureau and my local TV channel. I think all of you should do same thing.
I LOVE Lingo.
GARLAND, TEXAS -- I've read so many negative reviews here for Lingo and just wanted to say that I have had wonderful experience with Lingo. I've had them for over a year and wish I would have switched long ago. I ported ... read full review3 Replies - Latest reply on 06/14/2013
COLUMBUS, OHIO -- I called Lingo.com to find out information of their service. To begin I was requested to give Lingo my personal information including a credit card number. BEFORE confirming I requested to know the exact ... read full review1 Replies - Latest reply on 10/05/2005
SELMA, NORTH CAROLINA -- I ordered service with LINGO and cancelled the service 30 minutes after I ordered it. The next night they took the 20.73 off my debit card. My husband then called them that same night and cancelled ... read full review2 Replies - Latest reply on 04/22/2013
LOS ANGELES, SOUTH CAROLINA -- I ordered Lingo phone service on 6/19/2012 and called to cancel three days later & told to 'Calley' to cancel the account. She determined that I had not used the service at all but offered me 'one month free and three months at a reduced rate. I told her I wanted nothing but cancellation since I had signed up for phone and cable internet service from Comcast. She kept talking and I kept telling her I wanted no service-free or charged- from Lingo and ended the call with clear and emphatic instruction that I wanted no service from Lingo and would not pay any charges.
After I'd canceled the service they proceeded to charge my credit card two month in a row, so I called back on 8/23/2012 and got a runaround from four different people-most of whom spoke halting English. They canceled the account but said I' have to call back the next day to learn if the charges would be refunded. This was the worst business practice I've ever experienced from an online service company. I strongly advise everyone to avoid Lingo. They are a terrible, predatory company.