Customer service people appears very friendly when you show interest. This company is a total fraud. They offer you free international phone calls with no limitation. But when you make several phone calls they will warn you and after a few days depending on your call volume they will disconnect the service without any notice and charge on your credit card a hefty amount that includes the charge for calls and their equipment, that equipment was originally offered free with the subscription.
I disputed the charge with credit card company. American Express took care of that, I did not have to pay anything. Lingo then sent the bill to a collection agency. That agency never contacted me instead it went to my credit history. I am not too concerned about credit history. This was a fraudulent charge. I am contacting Attorney General's office to report this fraud. I want everyone to be aware of this scam and stay away from the phony phone service.
I am subscribing to their services for more than a year now. Initially Lingo was very good as it saved me a few bucks every month. The real problem came when I called in to cancel my account last month as I have already switched over to Vonage. When I had initially signed up, my contract with Lingo was only for a year, now out of nowhere they have changed it to two years with a higher termination fee.
When I tried to dispute that with the call center people, they simply refused to listen to me stating that my Terms and Conditions has a clause which says that my Terms and Conditions can change anytime and I would have to agree to it. On top of that they said it is absolutely legal to change the Terms and Conditions, which I had signed on during signup, anytime.
I know that the call center people are somewhere in Asia who have no idea about the laws and ethics which needs to be followed by every American company. If you put a clause in your Terms and Conditions that you would steal from me, and you steal from me, it does not make the stealing legal. When you say "Lingo was a good VoIP", I assume that you are not a customer with them anymore, so let me tell you the present ground realities about Lingo:
On my business number, my fax machine works with Vonage. Granted it does not work perfectly, but we still receive and send faxes on a regular basis. With Lingo, I also find it tricky to reestablish a connection if the power goes off. Have to reset the cable modem, then plug in the Lingo unit, let it download and a couple of minutes later, the router. However, I can't talk on the phone and download anything on the computer without it cutting out on the phone.
Call center staff for Lingo have heavy accents and they repeat the same things over and over again no matter what issue you have (seems like you are speaking to robots). Sometimes when they get bored of repeating the same sentences, they would put you on hold 5 minutes to consult a supervisor, and guess what, they would come back and still repeat the same sentences all over again. They have absolutely ZERO knowledge of their own product going along with their thick, heavy accents.
I have my business numbers from Verizon and Vonage and, really, others should learn from them how call centers are supposed to work, esp. from Vonage. These companies too have call centers in Asia - so how is it that they get it right and Lingo doesn't?
I don't mean to take away anything from your experience with Lingo, but it seems like you were amongst the rare breed of happy customers Lingo ever had out of those hundreds and thousands who have expressed their views on the internet. Lately Lingo customer service staff SOLICIT good things to be said about them in the surveys, etc. As far as I am concerned I paid a heavy price for saving a few bucks a month, $100 to be exact because I have made up my mind to cancel my account as soon as possible before they change the termination clause in the Terms and Conditions to 5 years or $1000 penalty.
LOS ANGELES, SOUTH CAROLINA -- I ordered Lingo phone service on 6/19/2012 and called to cancel three days later & told to ** to cancel the account. She determined that I had not used the service at all but offered me 'one month free and three months at a reduced rate.' I told her I wanted nothing but cancellation since I had signed up for phone and cable internet service from Comcast. She kept talking and I kept telling her I wanted no service-free or charged- from Lingo and ended the call with clear and emphatic instruction that I wanted no service from Lingo and would not pay any charges.
After I'd canceled the service they proceeded to charge my credit card two month in a row, so I called back on 8/23/2012 and got a runaround from four different people - most of whom spoke halting English. They canceled the account but said I have to call back the next day to learn if the charges would be refunded. This was the worst business practice I've ever experienced from an online service company. I strongly advise everyone to avoid Lingo. They are a terrible, predatory company.
MCLEAN, VIRGINIA -- I placed an order for service on 4/14/09 for Lingo Hello World calling plan. I was never emailed confirming service. I called 866-546-4603 at 11:13 PM est on 4/15/09 asking about my order. I was told that within 24-48 hours I would receive a call verifying my order or I could call 866-800-0095 and leave a message on their answering machine confirming my order so they could go ahead and process. I called 866-800-0095 on 4/15/09 at 11:15 PM and again on 4/16/09 at 01:13 PM and left my message both times confirming my order.
I received a call on 4/16/09 at 4:34 PM est from an UNKNOWN number while at work so they left a message. I checked my message on 4/16/09 at 05:24 PM est and found out that Lingo had called trying to confirm my order. This was after calling them myself and leaving a message on their answering machine confirming my order. I called 866-800-0095 again on 4/16/09 at 06:38 PM est once again to leave another message confirming my order.
After not hearing anything back on 4/17/09 I called 866-546-4603 at 6:31 PM est on 4/18/09 to speak with an agent to just cancel my order. They informed me that my order had not been confirmed and that I needed to once again call 866-800-0095 and leave a message to cancel my order. I did this on 4/18/09 at 06:57 PM est. Surprise surprise, I received an email 4/19/09 at 8:48 am EST confirming my order!
I was already mad that they could not have a live customer service agent call me back confirming my order after leaving 4-5 messages on their answering machine myself confirming the order but they went ahead and confirmed my order about 12 hours after calling to cancel service. Well I called 888-546-4699 on 4/19/09 at 4:00 PM est to ask about my cancellation. They told me that they could not help me until I received the equipment and to just refuse delivery if I didn't want the service.
I received my UPS Tracking #: ** 4/20/09. The package arrived 4/21/2009 6:17 PM est and I refused delivery. The package then arrived in HARRISBURG, PA on 4/23/2009 at 11:42 AM est and was Signed By: ** at Location: DOCK. I called 888-546-4699 on 4/21/09 at 3:20 PM est asking about the process as was told that after they receive the adapter that it would take 7-10 days for my refund. Here we are on 5/15/09 nearing 25 days after they received the refused adapter and still no refund.
I called 888-546-4699 on 5/15/09 at 10:31 AM est about the refund. The lady I spoke with asked for my tracking number. After 3 minutes on hold she proceeds to explain that this was the tracking number that they shipped the adapter to me and wanted the tracking number for my shipment back. I explained that I just refused delivery. After another 4 minutes on hold she explains that they have located my shipment and to expect a refund with 10 days on the original credit card. What an incompetent company.
My refund should have been processed over a month ago. My credit card was also prepaid and has been closed so I expect further problems from this company so expect an update in another week or so. I am due $29.95 for the activation refund however I should be receiving the whole amount minus shipping because the adapter was not even touched by me as I refused delivery. With this company's confused employees and cheap way of confirming orders or lack thereof I would highly advise anyone to stay far far away from this cheaply operated company. I have cell phone documentation to back up all phone calls.
UPDATE: I have been calling since the beginning of June to inquire about my refund. My credit card was closed so I requested a check. I called a week later to inquire about it and then the representative wanted a new card number to process my refund to that credit card. I called another week later and now have been promised a check ONCE again. I am still waiting as of today for my check refund that I asked for on APRIL 21.
BOULDER, COLORADO -- They are so bad that I am reporting them to the Better Business Bureau. They turned off my company's phones BY MISTAKE, which they have acknowledged in an email, then guaranteed it would be on by the end of the business day. That was Monday. It is Thursday afternoon, I have called in 10+ times, and the phones are STILL NOT ON!! They are costing me hundreds of dollars per day that my phone is off, and not one person in their company cares at all. They are so pathetic that it almost seems like you're being "punked." I cannot emphasize enough how terrible, unaccountable, uncaring, dysfunctional, and incompetent this company is.
COLUMBUS, OHIO -- Don't ever use Lingo. The sales people are liars - they promise you great deals for 6 months to get your money and within the second month you will be charged full amount (normal monthly charges). They will take forever to get back on a query saying the higher management is looking into it. Probably the higher management doze off in their offices or party daily and never do their work.
From start to finish I have always had problems with them. After telling them the entire story about how their sales person lied and how the higher management was still looking into the contract we wanted to sign to get lesser rates, I asked them to cancel my account and not charge me for the shipping label as it was their mistake.
They gave me a reference number and asked me to call when the charge was applied so they could credit it back to my card. When I called with that reference number they simply denied of giving my money back. Like I said, they will lie to get your money and make you a customer. After that they will give you ** every time you call. BEWARE! Do not fall into this trap.
Lingo Phone service is the worst phone service ever. I got ripped by this company, I received 3 different bills which came up to $400. They gave False information, misled us on taking the phone service and ripped us. Never take this phone service again. Customer service talks rudely and they hang up on our face. Everyone in the billing department talks to us like they are the manager. They don't care if we are paying about $400. They don't show any courtesy. Never take their phone service again!!!
VIRGINIA -- It is the worse Phone service ever. If you want to enjoy a hell time then try Lingo. Funny part you can't call any AT&T customer on Lingo - also international calls are terrible. Also they charge me cancellation service without solving my problem. Bad Bad Bad service.
Unfaithful, unresponsible, unprofessional and cheating. Attention to Lingo Owner, you must considerate how bad you treat your customers. Be faithful and generous to your customers then you would be deserve to stay in the business. Not just looking for rip off people like you done to me and other customers!!!
SEATTLE, WASHINGTON -- I'll request people not to use Lingo Service. If really want to try then please do not provide their Credit Card and SSN info. Even though you cancelled the service the billing dept. still charge your card. You have to wait hours for the Customer Representative to get the issue discussed. The sales team told lies when selling plans. Even they say they have recorded the conversation but can't provide later as proof what plan they sold. Still starts charging the same. So beware of them... it will sucks your time...!!!