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Scam company
Posted by Janusm on 12/23/2010
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business practice.

To those people who are considering changing their phone system to Lingo, please be aware that when you sign up with Lingo, you are hooked for two years and if you cancel the service because of poor service, you will get slapped with a termination fee of $99.00 Please read all the complaints from other people about Lingo before you jump in with their phone system.

Long distance calls to foreign countries like the Philippine never worked and I still received charges for these calls even though the calls were unsuccessful. Service interruption is very frequent. In fact, what prompted me to dump Lingo was when there was no dial tone for two days and there was no way of accessing their technical support using my cell phone because nobody answered. I e-mailed Lingo to complain and received a reply two months later.
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Posted by Alain on 2010-12-24:
You can make a quick complaint about them at http://www.reboot.fcc.gov/consumers
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Cancellation Problem
Posted by San Diego 22222 on 07/09/2010
Lingo is one of the most deceitful companies that I have ever dealt with. We called to cancel our service in Nov 2009 and asked what we needed to do in order to cancel, do we need to send back the modem, etc. The person we spoke with told us that the account would be cancelled as soon as we transferred our number. We transferred our phone number to T-Mobile. It is now July and they are still billing us! Every time we call to get the account cancelled or to get refunded, we are told that they will review the account and call us back. We have not once received a call back from them. Each time we call we have to re-explain our entire situation. I have now contacted my credit card to put a stop payment on any future charges, this is the only way around it. Besides having so many dropped calls that it was ridiculous, they have lied to us and have been charging us for a service that we have not been receiving for 8 months. Do NOT use this company!
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Lingo Phone Service
Posted by Vivianxavier22 on 05/03/2010
This is the worst wired service you can get. I signed up with Lingo about 3 weeks ago because the representative said it would be unlimited calling to Afghanistan because that is where my husband is and the only person I called. So on the third day of using the service it said I was low on my minutes. How can you be low on your minutes if it's unlimited. So I called them and I told them my situation and they said they would get back at me to see if it can be unlimited or if they can lower the. 21 cent per minute I think that's the cost. They never got back at me. I called several times over the past 3 weeks and my account doesn't pop or they give me the run around. So I told them I just want to cancel my service with you guys and again I'm getting the run around. It sounded a great deal in the beginning with 4.95 the first month and 21.95 from then on to talk unlimited to anybody. They are full of &$%$.

Never go with this company I give it a zero star rating.. I'm still on line with them trying to cancel my service...What a night mare.
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Posted by Weedwhacked on 2010-05-03:
I heard complaints about this service. Apparently, unlimited service includes up to a certain amount of preset limits. It's in the fine print of the contract.
Posted by PepperElf on 2010-05-03:
you might want to consider a different service.

Does your husband have internet access? When I was stationed in Japan, I communicated with my family via AIM/Ichat and Skype so it didn't cost them anything extra to talk to me.

For the AIM / iChat i was able to do video calls - though it also works for voice-only.
For Skype, I purchased a skype phone number that was local to them. That way they could call me for free, and it would connect to my computer.

Obviously your husband might have higher security restrictions in Afghanistan, but it may be something to look into if he is able to use his own computer, etc.

Also, I've been told that google has their own version with a "google number" but it's something I've never used. You may want to check that out too though.
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How do I get out of this?
Posted by Not easly mad on 02/16/2010
VIRGINIA -- Well I just got a phone call but I can't call anybody. nice phone service, 2days to get back to me, prob have to deal with every body's bad phone service.
I bet I'm still getting charged for your bad service. I'm still posting bad things to say about this company all over the net. You people won't want me as a customer when I'm done. I'll post these comments on the Internet for you guys we all know how honest your company is.
Please don't make the same mistake, check out any company you deal with.
google it if you choose, but make them earn your business not the other way around.
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Posted by Anonymous on 2010-02-16:
Have you cancelled your service with them? You can probably write as many bad things as you want about them... but, they'll probably still continue to charge you for their service until you cancel it with them.
And you can only do it one way... by calling them.

"Cancellations will only be accepted via phone through Lingo’s Account Management Department at the toll-free number listed on the first page of your invoice, and will be effective upon the date that you cancel with a Lingo Account Management Representative. You will be given a cancellation confirmation number by the representative."

And, there will probably be a cancellation fee.

Just be forewarned.

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Lingo Billing is Poor
Posted by Pelley on 02/10/2010
I had been using Lingo for 6 months. They were OK for quality but the price was too high for what I needed as I call worldwide. I have now called them 3 times in the last 2 months to cancel my Lingo account. I have been continually billed each month for the last 2 months. I now have to dispute this last bill with my credit card company as I have gotten absolutely no satisfaction from Lingo. I just called Lingo to no avail. Very poor customer service. It is too bad as I was with them early on in their service and they were fairly good then. They must be big enough to be arrogant now.
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Legal action against Lingo
Posted by MizMas on 01/18/2010
Did anyone initiate any legal action against them? I am going through the same painful process like everyone and getting the threat of disconnection. Lingo could not provide me any prove against their policy (unlimited call) that I broke. Three of my friend and family got disconnected and charged for the service cancellation ($100). Is there any action I can take besides complaining? Anyone?
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Posted by SumitB on 12/29/2009

Phone service is OK but customer service is the worst possible in the world. Try to stay away from them if possible.

They took 4 months to cancel my Lingo account. DISGUSTING
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LINGO - Is this a scam?
Posted by UpsetBangali on 12/26/2009
After two months of service Lingo 'suspended' my line without any explanation. I had sent several emails and left messages - no reply. Even my emails came back with acknowledgement that someone will get back in 2 days. Their days must be longer than ours - no one go0t back in three weeks. I found out that the only way to stop them from billing my credit card is to change my credit card number. They suck. Got burned.
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Posted by Anonymous on 2009-12-26:
It certainly sounds like a scam from all the complaints I've seen here.
Posted by Class Advocate on 2009-12-26:
Lots of recent posts with the exact same complaint.
Posted by ak77 on 2009-12-26:
I used VOIP telephony mainly for intenational calls. After using 5 yers with Vonage, Lingo offered a better feature related to international calls. I ordered (10/10/09) and got equipments (10/14/09). After using 2/3 weeks I got an e-mal said I am making more international calls, where I reduced International call less then Vonage. At 12/16/09 they cancelled my service due to high call usage; although I took their service due to unlimited international calling plan! Their Customer service is a joke. The email said to contact a number but after leaving 20/30 messages no one called back. finally after a week i got some one who without giving any option told me why my account was susspended. and when I asked them to cancel my account they jumped on it and canceled it and told me if i don't mail them the modem they will charge me $100. I feel like this company is a fraud one and don't know how they can do business in usa. I talked with 100 Lingo customer who got the same treatment. some where told too much usesage and some were told they are calling too many places!!!. Please do not take this service what ever they tell you or offer you. they lie right away. they emailed me saying i am getting unlimited call and there are no caps as I tried to cancel it within 1st month. And they never answer. if you are trying to take this service then call them and see how long it takes to get to the sales people. now think how long it will take you to get to technical or people or some one else when you need them... stay away from them (BTW in the mean time i lost my number which i had for 10 years)
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An unlimited calling plan for limited residential use
Posted by Zaman on 12/03/2009
LINGO is a Scam and a fraudulent company. On their web it says "Unlimited Local and International Calls at Only $24.99 per Month". But in their terms and condition it is written (in a very small font):
“Residential Customer’s monthly usage is limited to 4,999 minutes per month”

They are suspending people's line that is even exceeding 500 minutes per month of international call. I found in my outgoing calling list that there were many calls placed from my number while we are out of town in Thanks Giving Holidays. They even refused to investigate that.

My suggestion to everyone: DO NOT TAKE THEIR PLAN. You will end up of severe trouble and paying more.
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Posted by Anonymous on 2009-12-03:
"Residential Customer’s monthly usage is limited to 4,999 minutes per month”"

How would you even go over 4,999 minutes a month? That's, what, 83 hours of talking... about? Yes, I know that's not the point of the complaint... it's just a question I'm throwing out there out of curiosity.
Posted by lingosucks on 2009-12-07:
I agree 5000 minute is more than enough.But they will cancel your account if you exceed 600 minutes of international call per month.Now that's a shocker. these guys are scam and should be shutdown
Posted by old fart on 2009-12-07:
Who needs the equivalence of 3 and 1/2 days of talk time on the telephone...get a life...
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Posted by Abul on 11/30/2009
STERLING, VIRGINIA -- I will never ever suggest anyone to use LINGO as their phone service provider. The advertisement says "unlimited call" but they have disconnected my phone line without my knowledge and now telling me I use it too much and it will take 24 hours to get re-activated. VONAGE is lot better than Lingo. Lingo customer service sucks, horrible, terrible. NO NO NO to Lingo. Please do not waste your time going to LINGO.
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