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Liquidation Channel

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8 Reviews & Complaints
customerservice@liquidationchannel.com

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Never received merchandise
Posted by Marylovescats on 07/24/2010
I started shopping with the Liquidation Channel over two months ago and had been very happy with my purchases. Until now.... I ordered a ring costing over $100.00. They quickly charged my credit card, but never sent the ring. I contacted Customer Service by e-mail (you can never get through via telephone), and I was told that the ring was held up in Quality Control, but they would ship it out ASAP. No ring arrived, and the order status is showing up online as not shipped. Now, I have to contact my credit card company to initiate a chargeback, so I can get my money back. I'll never buy from them again.

     
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Posted by Skye on 2010-07-24:
That's too bad. At least you didn't let months pass by, and then not be able to do a chargeback, for merchandise not received. Just curious, as to how long it just been sitting without being shipped?
Posted by Venice09 on 2010-07-24:
There's no mention of a time line in your review. Is there still a chance the ring will be shipped? Did you try canceling the order and requesting a refund?
Posted by seattlenative on 2012-02-24:
I have had the same thing but I won an auction for designer earrings and they did not send them, I emailed them and they said they would contact the warehouse and have them shipped but I still havent gotten them it has been a month and now I am not getting any communication from them, this is the second time they have not sent me what I ordered. I know they have the earrings in stock becuase they sell them. If I ever get them I will let you know. but I think it is a scam to get you to bid on designer jewelry and then they hope you will purchase other things and never actually produce the designer jewelry.
Posted by seattlenative42 on 2012-02-24:
I finally got a comment, "it is out of stock' however when I went to the website the earrings are still availble for purchase, this is a scam scam scam
Posted by Venice09 on 2012-02-24:
They finally sent you a response, after all this time?!! I think it's safe to say you will never see the ring. I hope you got your money back from the credit card company.

Thanks for the update.
Posted by d c on 2012-02-25:
i was going to place an order until i read these comments
Posted by Lj on 2012-05-01:
I have bought lots of items from the online auction. I suddenly did not get 2items. I have called and am told that I will get them 'expidited' . I have gotten other items that I won after with no problem, but now I am worried...
Posted by Kimba K on 2012-05-07:
No don't use them I just got ripped off on missing items. They will charge $200 to cancel the order.
Posted by Lj on 2012-05-08:
I have ordered quite a bit from them. I missed an item and they express shipped it to me. I have have great success with them.
Posted by Kelli on 2012-06-19:
Every time I bid on a pair of Stud earrings, someone name Lori out bids me.. Or Lori sets the price. Check it out.. Lori must have a butt load of stud earrings. Also, I won a bid on some a ring and all of a sudden the ring, my bid, the whole history of the bidding completly disappeared. I guess they changed their minds. SCAM!!!!!
Posted by joanne on 2012-09-13:
i havent had too big of problems with them yet. once sent me the wrong size chain that i ordered and they let me keep the chain and sent me the right one. but they have made a huge mistake . they sent me a necklace that was some how mistaken for a necklace that i won on theyre auction . i won a 20 inch sparkle chain and instead they sent me a 20 inch platinum over sterling silver london blue topaz necklace . about $230.00 necklace . i called them up and said i received the invoice and the box but not my necklace .....i just didnt mention what was in the box lol. got my sparkle chain and its beautiful . also if they send you that $5 dollar code in the mail use it on everything you buy. i always take complete advantage of that especially on the $20 and $10 under days.
Posted by manana90638 on 2012-09-26:
Its probably not real, they know what they sent. The so called platinum will comeoff in time. I promise, I bought plenty and it ALL came off and then looked like crap. Believe me, they did you no favors. Every once in a while they will send a good item to off set all the bad YOU WILL RECEIVE or not. Also there is a computor that bids and gets the price up there where they want it. Most of the bidding on there and JTV. Is Bs I have done business with all. I just wish I had all my money back. Ladies, go on the internet to a reputable place or better yet, go somewhere and feel and look at it! I blocked the channels and NEVER can get to them to tempt me. They bait and switch alot.
Posted by manana90638 on 2012-09-26:
Oh yes, I forgot to tell you there is a place on the internet called Palm Beach Jewelry. Which some pieces are very affordable. I ordered some from them and they have NOT turned colors and its been a couple of years ago. They hold up very well for the price. I am not affiliated with them at all, just a consumer. Somebody needs to get rid of the t.v crooks. They are popping up more and more every day. As well as other products. Its a sellers market, not a buyers. Most are crooks and do not care about their customers. When it comes right down to it, there is NOT much you can do without a huge hassel!!
Posted by P Williams on 2012-12-01:
Do not buy from this company. Issues everywhere..
Poor Customer service, you do not receive the product you order, slow shipping, warehouse issues, false information, misleading consumers by listing items not available but taking the money anyway, long hold times, No upper management available to speak to and zero communication as to orders that do not ship. This company will hold orders until, in my opinion, you have a few items...then ship to save costs and then you may or may not get what you paid for... Horrible company and I have an on-going issue right now for false advertisement of a product that I bid on, won, paid for and the company did not ship it and now they can't seem to locate the item but yet it appeared again on their online acution. I was a call center Manager and this company needs a staff and product renovation.
Posted by hif8678 on 2012-12-11:
File your complaints to the BBB in Texas.
Posted by Linda on 2012-12-31:
Have made a few winning bids on the auction line. A few I received others where out of stock. Some of the jewelry looked nothing like they looked in there picture, alot of junk!! I used to order form them, but now they are garbage!!
Posted by D.R. on 2013-03-02:
I have been buying merchandise from LC for 7 months. I haven't purchased anything online only from the phone. I have received everything I ordered in great shape. I received an item yesterday, however, that wasn't what I ordered and the item I ordered hadn't gone through. I believe the phone system must be getting bogged down to where the item after what you ordered is sent out. This is the first time it's happened. The representative is going to send me a postage return slip for the scappalite stones I didn't order and send the pink copper and sapphire drusy necklace I originally ordered that wasn't sent/ordered. I hope what I'm seeing for online purchases won't be happening to phone orders too. So far, my service over the phone has been superb, except for this one time. I hope my necklace will come, as promised.I suggest people watch the show and phone in their orders instead of purchasing them online. I've had every order successfully shipped save one.
Posted by Jennifer on 2013-05-05:
On the $1 auctions they have an ending time. However, about a minute before the auction is about to end it stops or locks me out so I can't bid again. Has anyone had this problem with the $1 auction. If so, what did you do to solve the problem? Thanks.
Posted by dimples on 2013-08-07:
I have several items that I am still waiting to get and they keep telling me they will get back to me. I have ordered over 150 items between July 16, 2013 and today- Aug. 6, 2013. I noticed that the items I won cheaply on the auction were all of a sudden unavailable- example- pendant that sold on LC for $169.00- I won for $38- is not available but is still being auctioned as well as a few other items.
After reading above comments about orders not being sent- I am extremely worried that I am not going to get mine and be charged for them anyway-
Posted by dimples on 2013-08-07:
On the auctions they usually take bids up to the last 15 seconds- if you want- you can click on the item and click enter max bid(I usually add $3-5 to last bid at 30 second mark) which will automatically bid for you so you don't get locked out until the max bid has been reached.
Posted by Connie on 2013-08-26:
I'm getting really nervous now. I purchased a bunch of jewelry and had it put on my Bill Me Later account. Unknown if I will have any recourse if anything is broken or not delivered.
Posted by Connie on 2013-08-26:
They also charged me for items that I did not win at first. They then show up that I did win them and I'm not even sure what my bid was. Sounds like a scam to me!
Posted by Linda B on 2013-08-29:
I've purchased many times from the LC and have only once had a problem with a ring that had a damaged setting. I contacted customer service via email and was answered very quickly. I was advised to return the ring and to send them the tracking number. I did and they credited me $10 for my shipping costs! Once the ring was received at their end I was refunded both the cost of the ring and the shipping cost! I am more than satisfied with the LC...the jewelery I've purchased is lovely and high quality. I will certainly buy from them again! I am one happy customer ☺
Posted by BewareOfTheLiquidationChannel on 2014-01-16:
They took hundreds of dollars from me...do yourself a huge favor and AVOID them all together!
Posted by vioa vansessen on 2014-03-14:
I ordered a rings with a cluster of small stone the first time I wore the ring I lost stone a total of 12. I order a blue topaz ring and when i had my jewelier check it out he said, junk threw it out it is not a topaz I would never but anything over 10.00 from them again. lairs all of them
Posted by Lillie rice on 2014-03-21:
I've ordered from LC for awhile now with no problems. But lately it's confusing and it takes forever to get the merchandise. I love LC I just want to know whats happening. I also went to bid put in and 5 for a scarf that was sold originally for and 9.99 it popped up and 52. Then when I tried to order other things it told me to had to shopping cart it wouldn't let me. I won't stop shopping taLC. I just want to know what's going on. Also tried to orders speaking to a representative gave her all my information even my pin she told me I was locked in then she informed me the item was sold out. That was totally uncessary. Are there new representatives if so they need more much more training. Everybody I use to talk to was great. Then I had just came out of the hospital. Called spoke to the nastiest representative ever. Boy was he rude. And it's taking more than 7 to 10 days to get your merchandise. Today is 3/21 called to place an order and had to give all my information again they new nothing about me. I called 3 times and 2 of those times the uhh knew nothing about me even with my pin number.
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Buyer beware
Posted by Minx891575 on 10/16/2011
AUSTIN, TEXAS -- I shopped for the first time on LC. I purchased a tanzanite bracelet.
When it arrived it had a stone missing. Not good quality as they advertise.
So I returned it. It was returnable. I sent letter stating that the item was damaged and that I wanted a refund. I did not say anything about
exchange.
Approx 2 weeks later I received the item. I immediaately returned it.
With another letter asking for a refund.
And again I received the same item with my receipt stating on it ... Refund please.
I just sent it back today. With a third letter. I also called my credit card company to stop payment and notified the Better Business Bureau.
I am here writing on this message board.,
Just to let everyone aware of their business practice.
Buyer beware!!!!!!!!!!!!!!!!!!!
     
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Posted by Skye on 2011-10-16:
According to their site, refunds take about 3-4 weeks.

Hopefully this time they'll understand your refund request, and stop sending you out a new bracelet.
Posted by Linda B on 2013-06-14:
I've purchased from the LC many times and have never been disappointed. I love all my LC pieces and plan on purchasing in the future. Sorry you had a problem but I'm sure they will come through for you. Good Luck!
Posted by Noreen on 2013-07-26:
Trying to cancel order I placed as it takes forever to order items. Now they give me a number for customer service which isn't opened until tomorrow. I want to cancel all three orders I placed. Too much trouble trying to order items. Lets see what happens.
Posted by TKC on 2013-07-29:
I recieved my so called diamond ring. It was bent and looks dull. They claim the starting price was $500.00. I would never ever pay $500.00 for a ring that looks like that! Everyone I have shown it to says it looks cheap! They have lost my business!
Posted by dimples on 2013-08-07:
I have ordered over 150 pieces over the past couple of weeks- stupid me did not wait until I received a couple items to make sure the quality was there before sinking more money into LC(they have over $3000 from me now). I have gotten many nice pieces, but I certainly would have returned more than half of them if I could have due to poor quality of stones and workmanship. But they have a no return policy unless damaged, I am stuck with junk. Their starting retail value is so outrageous- it's their way of drawing new "suckers" into thinking they are getting an awesome deal- I did go onto their site and review some of the pieces I got and oddly enough NONE of my reviews appear on their site warning people not to purchase those items.
Posted by shirley on 2013-08-08:
I ordered a tanzanite ring and necklace, it arrived in a few days and was very nice. Even if is not real tanzanite, it was still cheeper than buying from a store. I bought a rose tone bracelet with fake diamonds and earings from Pennys and it was alot more and not as nice as the tanzanite
Posted by Brenda on 2013-08-21:
I love the Liquidation Channel merchandise. Its a well kept secret. I look rich when I wear it on outings. Its all affordable. LETS BE HONEST!!!
Posted by shirleycaudle on 2013-09-10:
Was lied to about a ring I ordered and wouldnt call me back . Dime store junk theres not enough room f all my complaints I spent 400.00 .and they wouldnt return my call I complained to bank . Have your jewelry appraised.
Posted by BewareOfTheLiquidationChannel on 2014-01-16:
The LC took me for hundreds...do yourself a favor and AVOID all together.
You won't be sorry!
And, you'll still have your money!
Posted by Miriam on 2014-02-11:
I purchased as advertised a set of fresh water pearls earrings , matching ring, bracelet and necklace. What I received are not fresh water pearls and the settings are cheap. Please note that I did not receive a certificate of authenticity with my purchase. This was my first and last buy at LC.
Posted by adrienne on 2014-03-11:
I have been ordering from LC for about 4 months. I have received a few nice pieces but the majority look cheap and fake. Just today i found out an amethyst ring i odered for my grandaughter's B-day 3 weeks ago is not coming. I had to call and enquire about why i never received it and they told me that either the ring i ordered was damaged or not good and they didn't ship it or they didn't have anymore, but I had bid on it on their auction and paid for it but never received it. BUYER BEWARE. I will not be ordering anything else.
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The so called platinum covered is NO GOOD
Posted by Manana90638 on 09/26/2012
AUSTIN, TEXAS -- I got hooked into this television rip off for a long while. Its been a couple of years back. Do not order this junk. The peacock pearls, I ordered have lost their luster and look blue and ugly.(I ordered, a lot) ALL OF THE NUMEROUS RINGS I purchased are turning and jewelry cleaner does nothing. The rose gold comes off and the other, then you are just left with what ever metal they have under there, which is bad. Personally, I would NEVER order from a television show again. They magnify, they use special lighting its all a lie what they say. There is no shortage of Tanzinite nor Chrome diopside. Beside, who would ever buy anything other than a diamond even at a pawn shop. I also believe they have some kind of sublimenal message and you get hooked before you know it. Before you know it you are spending thousands and then you find out the quality is bad. Thats with all the T. V. sellers!! I have tried them all and got stung, just leave them alone!
     
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I Have Ordered A Number Of Items But Have Not Received Them
Posted by Lindajoycecard on 12/14/2013
AUSTIN, TEXAS -- I ordered a set of Strada watches that were on special and never got them as well a bracelet with a cross, a ring with a cross and a pendant with a cross. I made two orders, one with a size 8 ring and one with a size 9 and I also ordered a ring 2 nights ago never got confirmation. I am concerned because I have spent a lot of money for your products and I was to have received free gifts with these orders. I tried phoning but it is impossible to get through and no call backs when I leave my number. I am very disappointed with your lack of response.

     
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Cheap Products Which Appear Differently on the Web Site Auction
Posted by Sacjoy on 08/26/2013
TEXAS -- I've purchased over 20 items from the online auction this past month. I was hoping to get an early start on my Christmas shopping. Two pair of earrings bent with I tried them on to see how they looked. Other items looked so cheap I would never give them away. I've only been happy with three items out of about twenty items. My days of shopping with liquidation channel are over. Buyers beware.
     
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Save your money and buy elsewhere
Posted by L.Fecko on 06/15/2013
AUSTIN, TEXAS -- I purchased two items from their show and was charged twice. Their advertisement on their show says that it is one price for all day. They put two different days that I purchased the items (which was one hour of each other) and charged my double. When I called customer service the customer service representative said I had to say it was a bulk order to receive it. I explained she was going to lose a customer for $2.99. She did not say anything. I asked for her supervisor and she said nobody was there.

Guess I will spend my else where. I also purchased a necklace. I will not wear it. I looked like a child's necklace. I threw it away. I wonder what other shady deals they offer.
     
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Inexperienced, Rude, Customer Service Reps...Impossible to Reach via Telephone
Posted by Wandering_angel2 on 05/11/2013
AUSTIN, TEXAS -- Recently began using the on-line auctions....one of my first orders did not arrive. Called C/S and was told she had no idea what happened to the items in question. Received a call back from someone else from C/S notifying me that they would be issuing a credit to Bill me Later but haven't seen it as post as of today's date. today I discovered another order apparently lost in the "black hole" but had billed immediately. Spoke with 2 C/S reps who were no help at all, asked to speak with a Manager....no Managers available. E-mailed Customer Service asking for someone to research my complaint...no reply to my e-mail. Sat on hold for more than 50 minutes this evening waiting for a C/S representative to answer at the call center but no luck. Left my telephone number for someone to call me back...Worse Customer Service staff I have ever dealt with. I have been a C/S manager for 20+ years and would have been fired years ago if I treated customer's this way.

Very, very disappointed with overall dealings with the Liquidation Channel, specifically on-line website. Looking more and more like a scam on the auction site.
     
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Do Not Buy Into This Company Ever Trust Me
Posted by Hif8678 on 12/01/2012
AUSTIN, TEXAS -- Seriously, I was a Call Center Manager for HSN and other major call centers and the LC channel has major issues. You cannot return products, you do not receive the product you ordered, items are received broken or defective, poor customer service, poor management, inflated retail prices, misleading or defrauding consumers by placing items for auction and do not send them but are happy to take your money. Long hold times, I have been hung up on, I get differing information, slow shipping to save the company money. Trust me, I gave them chance after chance to do things correctly and I am still waiting on a call from a Manager from 11/29/2012. Do not order from this company, you will be very sorry. Take it from someone who knows how a call center should run and how customers should be treated. If everyone would post their complaints on the BBB site, it might make a difference. As of now, they have 39 complaints and I know there are a lot more. I intend on adding my issues ASAP. By the way, I have emails and recordings to prove my claims and packing slips showing they shipped one item and you get a different one. Oh and one that shows, a line through an item, by the warehouse (no explanation) and then a credit for the item appears and your product is back on the online auction. They are not a professional business and do not even deserve a rating of 1 it should be negative 1. However, if you want subpar customer service, poor management, poor products, no packaging or broken packaging and differing information, then you deserve the LC channel. Otherwise, order from a reputable company that has been in business longer than 5 years.

     
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