AUSTIN, TEXAS -- What a nightmare!!!! I run a small store front in the warm weather season. I get a variety of items from different places. While shopping online, I seen a banner for Liquidation Channel. I thought I would give them a try. I won the bid on a couple of items. I got them in about a week, not too bad, the stones were very tiny. I wanted to wear these items for a bit to see how they would do before selling to my customers in the store front. About a week later, all seemed okay.
I do not wear jewelry round the clock. Usually just for an outing - then I take it off. These items I did the same with. They seemed good, so I did a large order, some through the auction, some through just ordering. I ordered nearly $3000 worth of items. I was so proud, I had spent the better part of the day at the keyboard watching the bids to get the best deals. I mean - GOSH.... a half carat diamond ring for $38. WOW!!!! THEN... I get the package.
Talk about a mess! Some boxes still had the lids on the bottom of the box. Jewelry thrown ALL over inside the box. Necklaces tangled beyond belief. Diamonds galore missing in the items. Items missing on the order. Of course, the items like half carat for $38. My guess... it did not bring enough. I seen it that very day back up for sale. Same item, same size. Hmmm.
I immediately called customer service. Put on hold for almost 45 minutes. Agent said they would send out return authorization - two calls later I got them (over 2 weeks after initial call). Refund took almost a month to get. In the meantime - I sold the items that were intact. NOW... the real nightmare started.
The diamonds are not BLUE diamonds - but diamonds PAINTED blue. The blue all comes off after a couple times washing hands with rings on. DO NOT try to clean them! Diamonds will fall out - they are GLUED in. I have customers daily still coming in to yell and scream at me because of the poor quality. Silver turning hands green - NOT silver! Items sold as silver but brass instead. Overinflated diamond carat count. During all of this, thought I might check out the original items I had bought. I take them out of the jewelry box - I about screamed. They were tarnished, discolored, beyond belief. Not even being worn, the diamonds had fallen out.
NEVER again. I now post where these items came from in my storefront and sell the remainder in grab bags. My opinion, a person is better off paying $3 for stainless steel and CZ. They will look better and wear better in the long run. These people need to STOP selling this stuff. A very BAD waste of money and effort on the consumer's part. I truly hope this helps someone.
Hello my name is Danielle Jackson I am a customer service manger at liquidation channel. I would love to speak with you because customer feedback is important to us! If you could email me your contact information I would gladly call you personally! My email is Danielle.Jackson@liquidationchannel.com
Also I would like to note that although we are an all sales are final company all products have a 30 day warranty against manufacturer defects. I look forward to hearing from you!
AUSTIN, TEXAS -- Long time customer purchased a Welo Opal ring and a Green Amethyst ring. The center opal turned Yellow! And the setting loosened and the middle green amethyst fell out and got lost. Not Impressed. CS said they could not compensate me due to it was past the return date... what about their "exceptional quality"??? Disgusted.
AUSTIN, TEXAS -- I have bought things from Liquidation Channel for 3 yrs. 3 yrs ago quality was good if YOU KNEW what to buy. I bought some things this year, and 2 of the rings the prongs were sharp and tore a brand new pair of pants as well as a sweater.
They take your money but won't give it back. I returned 5 rings... as they were nothing like they looked like on the internet. One was so large I could not bend my finger, another was so huge on the top of the band it indented my other two fingers, yet the "warehouse" states it is not defective while the CSRs in TX noted my accounts with the information. 2 of those rings had beautiful stones but poor quality settings. So bad that the prongs stuck up high and were so sharp they were returned immediately after the last experience. Again warehouse stating that they were not defective.
Advice - know what you are getting much of it is glass not gemstone. Know you never buy anything brass, and sterling silver is so soft if you break a prong you will loose the stones. And it may cost you hundreds if you want to repair it. When I am credited for my returns... which they take your money before it ships... but it takes them weeks to return your money and they do not give you back your shipping if it is defective. They leave it to warehouse people not professionals to determine if it is defective or not.
I am closing my account after spending thousands of dollars on gifts over a 3 yr period of time due to long hold times, speaking to people who do not want to talk to you, and people who cannot understand you nor you them. Many of the items I purchase I know what I am buying as I grew up in a family of jewelers... but much of the things you can buy cheaply elsewhere where you get quality Customer service, returns in timely manner with no long hold times or transfers. Drives me crazy. BUYER BEWARE.
AUSTIN, TEXAS -- 02/01/2016 I discovered the Liquidation Channel after installing Dish Network. Within the past two months, I have purchased about 17 items from them and returned a few because of damage, incorrect sizing, and poor quality. After four consecutive returns because of damage or incorrect information provided by the Personal Shopper Department, I evaluated the remaining pieces to determine if they really are what is advertised. I weighed all my pieces and not one piece weighs the total gram weight (TGW) Liquidation Channel advertises them to weigh.
I contacted Customer Service and got the runaround. For example: I purchased a London Blue topaz bracelet from the catalog and the TGW listed was 25.080. The bracelet actually weighs 17.0 grams. This bracelet cost me over a $100.00. An 11.57 TGW Brazilian Smoky Quartz weighs 7.2. The other pieces come in way below what is advertised and I can go on and list all, but not necessary since I have proven that the Liquidation Channel falsely advertises, which is fraud. Also, the London Blue pieces I bought were advertised as "certified".
I did not receive certification with my jewelry and called customer service and the representative was rude and hung up on me. I emailed them and received a return email stating I would receive documentation stating the pieces are indeed certified. After four weeks, I emailed again and no response. Still waiting for documentation, but not holding my breath. I am taking the jewelry I purchased to a gemologist to have them tested for authenticity.
AUSTIN, TEXAS -- I have seen complaints about Liquidation Channel. I have bought many rings so far and I am very happy with all of them. Look at the prices and they are beautiful. I get many compliments, also I have spoken to the reps and they have been very helpful. I have sent things back and they gave me credit for them and sent me a message on my computer that they received them maybe 3 items out of a hundred. Sorry everyone does not complain. I am having fun watching the program even if I do not buy, only problem sometimes items look larger than they are but oh well I paid $9.99 for some rings. This is fun!!
AUSTIN, COLORADO -- I purchased a necklace and bracelet set from the LC in December, 2015 (item no. 2292929). The order arrived in a timely manner without the bracelet. I tried to resolve this with 4 calls to LC CS and still don't have my bracelet. They tell me that they have reshipped the bracelet and after I get off the telephone, they cancel the order. I just want the bracelet or a full refund. Danielle, please get in touch with me to resolve this once and for all.
AUSTIN, TEXAS -- I have been purchasing from this company for going on 3 years now and have sadly watched them decline in quality, really decline. Over the past several months' purchases, not a single item has arrived without something wrong with it. Because they have an official "no return" policy for items under $200, it's really a hassle trying to return anything, plus you have to pay out of pocket to return, i.e., they don't have a prepaid invoice/label you can use.
Since I rarely buy anything that expensive, I usually just eat the cost when I get something that isn't quite right b/c it's more expensive to try to return it than it is to keep it. Recently however I bought a necklace that was almost $200, just under the official dollar amount for returns. It was damaged in shipping because it was packaged so poorly, so I called and got authorization to return it for a refund or an exchange, in this case a refund b/c they are sold out. No problem so far except I had to pay $6 to send it back in addition to the $3 I paid to have it sent to me, all nonreimburseable.
So I'm out nearly $10, which I'm not thrilled about but I'm more concerned about getting the bulk of my money back. Three weeks after my tracking shows they received the item, they still haven't even processed the return and now claim it will take at least two more weeks till I see a credit (and frankly I'm not holding my breath). What in heaven's name are they doing with it???? This is an astonishingly long amount of time to process a return for a company with a no return policy.
I've shopped at all the major online retailers and shopping channels and never waited more than two weeks for a credit after returning an item, not that I return things that often but when I have... I'm just saying. And when I call customer service to ask about the status of the return, OMG, surly, untrained people who don't want to be bothered. So I'm happy that my credit card company issued a credit on a dispute while I wait so I don't have to pay the charge two months running but I'm done with this company.
From what I'm seeing at this point, it seems like the way they are getting their low prices is by selling very low quality merchandise, a lot of which is defective in some way when it arrives at the customer's home. Getting your money back if you choose to try is challenging. Skip this company is my advice.
When customer has defective merchandise the initial shipping costs are supposed to be compensated. In addition to this we also have return labels to provide to customers for defective merchandise. I am so sorry to hear about he experience that you have had and I would love an opportunity to speak with you about your experience more in depth.
AUSTIN, TEXAS -- I have purchased one bracelet and about 20 rings (most $10 to $20). I probably would not have bought a third of the items if I had seen them first. The central stone fell out of a ring the second time I wore it while I was driving (from the vibrations). I did not spend more than I could afford and I had fun shopping for jewelry which I had not done for quite a while.
The reason I will not continue to shop there is that they have no control over their system. They have three versions of my address in their system, two are wrong. They cannot delete anything. Order numbers and product ID numbers are changed at their whim. They don't always send confirmation email. Tracking information is not reliable (I don't know how they manage that.) I have not checked all the charges made to my account yet. I almost don't want to! Let a sleeping dog lie?
Customer feedback is very important to us and I would love an opportunity to speak with you to make things right. We pride ourselves in customer service and the experience you have described is not acceptable.
AUSTIN, TEXAS -- I ordered a set of Strada watches that were on special and never got them as well a bracelet with a cross, a ring with a cross and a pendant with a cross. I made two orders, one with a size 8 ring and one with a size 9 and I also ordered a ring 2 nights ago. Never got confirmation. I am concerned because I have spent a lot of money for your products and I was to have received free gifts with these orders. I tried phoning but it is impossible to get through and no call backs when I leave my number. I am very disappointed with your lack of response.
AUSTIN, TEXAS -- I purchased two items from their show and was charged twice. Their advertisement on their show says that it is one price for all day. They put two different days that I purchased the items (which was one hour of each other) and charged me double. When I called customer service the customer service representative said I had to say it was a bulk order to receive it. I explained she was going to lose a customer for $2.99. She did not say anything. I asked for her supervisor and she said nobody was there. Guess I will spend my elsewhere. I also purchased a necklace. I will not wear it. I looked like a child's necklace. I threw it away. I wonder what other shady deals they offer.