Do Not Buy Into This Company Ever Trust Me
AUSTIN, TEXAS -- Seriously, I was a Call Center Manager for HSN and other major call centers and the LC channel has major issues. You cannot return products, you do not receive the product you ordered, items are received broken or defective, poor customer service, poor management, inflated retail prices, misleading or defrauding consumers by placing items for auction and do not send them but are happy to take your money. Long hold times, I have been hung up on, I get differing information, slow shipping to save the company money. Trust me, I gave them chance after chance to do things correctly and I am still waiting on a call from a Manager from 11/29/2012. Do not order from this company, you will be very sorry. Take it from someone who knows how a call center should run and how customers should be treated. If everyone would post their complaints on the BBB site, it might make a difference. As of now, they have 39 complaints and I know there are a lot more. I intend on adding my issues ASAP. By the way, I have emails and recordings to prove my claims and packing slips showing they shipped one item and you get a different one. Oh and one that shows, a line through an item, by the warehouse (no explanation) and then a credit for the item appears and your product is back on the online auction. They are not a professional business and do not even deserve a rating of 1 it should be negative 1. However, if you want subpar customer service, poor management, poor products, no packaging or broken packaging and differing information, then you deserve the LC channel. Otherwise, order from a reputable company that has been in business longer than 5 years.