AUSTIN, TEXAS -- I have been purchasing from this company for going on 3 years now and have sadly watched them decline in quality, really decline. Over the past several months' purchases, not a single item has arrived without something wrong with it. Because they have an official "no return" policy for items under $200, it's really a hassle trying to return anything, plus you have to pay out of pocket to return, i.e., they don't have a prepaid invoice/label you can use.
Since I rarely buy anything that expensive, I usually just eat the cost when I get something that isn't quite right b/c it's more expensive to try to return it than it is to keep it. Recently however I bought a necklace that was almost $200, just under the official dollar amount for returns. It was damaged in shipping because it was packaged so poorly, so I called and got authorization to return it for a refund or an exchange, in this case a refund b/c they are sold out. No problem so far except I had to pay $6 to send it back in addition to the $3 I paid to have it sent to me, all nonreimburseable.
So I'm out nearly $10, which I'm not thrilled about but I'm more concerned about getting the bulk of my money back. Three weeks after my tracking shows they received the item, they still haven't even processed the return and now claim it will take at least two more weeks till I see a credit (and frankly I'm not holding my breath). What in heaven's name are they doing with it???? This is an astonishingly long amount of time to process a return for a company with a no return policy.
I've shopped at all the major online retailers and shopping channels and never waited more than two weeks for a credit after returning an item, not that I return things that often but when I have... I'm just saying. And when I call customer service to ask about the status of the return, OMG, surly, untrained people who don't want to be bothered. So I'm happy that my credit card company issued a credit on a dispute while I wait so I don't have to pay the charge two months running but I'm done with this company.
From what I'm seeing at this point, it seems like the way they are getting their low prices is by selling very low quality merchandise, a lot of which is defective in some way when it arrives at the customer's home. Getting your money back if you choose to try is challenging. Skip this company is my advice.
When customer has defective merchandise the initial shipping costs are supposed to be compensated. In addition to this we also have return labels to provide to customers for defective merchandise. I am so sorry to hear about he experience that you have had and I would love an opportunity to speak with you about your experience more in depth.
AUSTIN, TEXAS -- I have purchased one bracelet and about 20 rings (most $10 to $20). I probably would not have bought a third of the items if I had seen them first. The central stone fell out of a ring the second time I wore it while I was driving (from the vibrations). I did not spend more than I could afford and I had fun shopping for jewelry which I had not done for quite a while.
The reason I will not continue to shop there is that they have no control over their system. They have three versions of my address in their system, two are wrong. They cannot delete anything. Order numbers and product ID numbers are changed at their whim. They don't always send confirmation email. Tracking information is not reliable (I don't know how they manage that.) I have not checked all the charges made to my account yet. I almost don't want to! Let a sleeping dog lie?
Customer feedback is very important to us and I would love an opportunity to speak with you to make things right. We pride ourselves in customer service and the experience you have described is not acceptable.
AUSTIN, TEXAS -- I ordered a set of Strada watches that were on special and never got them as well a bracelet with a cross, a ring with a cross and a pendant with a cross. I made two orders, one with a size 8 ring and one with a size 9 and I also ordered a ring 2 nights ago. Never got confirmation. I am concerned because I have spent a lot of money for your products and I was to have received free gifts with these orders. I tried phoning but it is impossible to get through and no call backs when I leave my number. I am very disappointed with your lack of response.
AUSTIN, TEXAS -- I purchased two items from their show and was charged twice. Their advertisement on their show says that it is one price for all day. They put two different days that I purchased the items (which was one hour of each other) and charged me double. When I called customer service the customer service representative said I had to say it was a bulk order to receive it. I explained she was going to lose a customer for $2.99. She did not say anything. I asked for her supervisor and she said nobody was there. Guess I will spend my elsewhere. I also purchased a necklace. I will not wear it. I looked like a child's necklace. I threw it away. I wonder what other shady deals they offer.
AUSTIN, TEXAS -- Recently began using the on-line auctions. One of my first orders did not arrive. Called C/S and was told she had no idea what happened to the items in question. Received a call back from someone else from C/S notifying me that they would be issuing a credit to Bill me Later but haven't seen it as post as of today's date. Today I discovered another order apparently lost in the "black hole" but had billed immediately. Spoke with 2 C/S reps who were no help at all, asked to speak with a Manager.... no Managers available.
E-mailed Customer Service asking for someone to research my complaint... No reply to my e-mail. Sat on hold for more than 50 minutes this evening waiting for a C/S representative to answer at the call center but no luck. Left my telephone number for someone to call me back... Worse Customer Service staff I have ever dealt with. I have been a C/S manager for 20+ years and would have been fired years ago if I treated customer's this way. Very, very disappointed with overall dealings with the Liquidation Channel, specifically on-line website. Looking more and more like a scam on the auction site.
AUSTIN, TEXAS -- Seriously, I was a Call Center Manager for HSN and other major call centers and the LC channel has major issues. You cannot return products, you do not receive the product you ordered, items are received broken or defective, poor customer service, poor management, inflated retail prices, misleading or defrauding consumers by placing items for auction and do not send them but are happy to take your money. Long hold times, I have been hung up on, I get differing information, slow shipping to save the company money. Trust me, I gave them chance after chance to do things correctly and I am still waiting on a call from a Manager from 11/29/2012.
Do not order from this company, you will be very sorry. Take it from someone who knows how a call center should run and how customers should be treated. If everyone would post their complaints on the BBB site, it might make a difference. As of now, they have 39 complaints and I know there are a lot more. I intend on adding my issues ASAP.
By the way, I have emails and recordings to prove my claims and packing slips showing they shipped one item and you get a different one. Oh and one that shows, a line through an item, by the warehouse (no explanation) and then a credit for the item appears and your product is back on the online auction. They are not a professional business and do not even deserve a rating of 1. It should be negative 1. However, if you want sub par customer service, poor management, poor products, no packaging or broken packaging and differing information, then you deserve the LC channel. Otherwise, order from a reputable company that has been in business longer than 5 years.
AUSTIN, TEXAS -- I got hooked into this television ripoff for a long while. It's been a couple of years back. Do not order this junk. The peacock pearls I ordered have lost their luster and look blue and ugly (I ordered a lot). ALL OF THE NUMEROUS RINGS I purchased are turning and jewelry cleaner does nothing. The rose gold comes off and the other, then you are just left with whatever metal they have under there, which is bad.
Personally, I would NEVER order from a television show again. They magnify, they use special lighting. It's all a lie what they say. There is no shortage of Tanzinite nor Chrome diopside. Besides, who would ever buy anything other than a diamond even at a pawnshop. I also believe they have some kind of subliminal message and you get hooked before you know it. Before you know it you are spending thousands and then you find out the quality is bad. That's with all the T.V. sellers! I have tried them all and got stung, just leave them alone!
AUSTIN, TEXAS -- I shopped for the first time on LC. I purchased a tanzanite bracelet. When it arrived it had a stone missing. Not good quality as they advertise. So I returned it. It was returnable. I sent letter stating that the item was damaged and that I wanted a refund. I did not say anything about exchange.
Approx 2 weeks later I received the item. I immediately returned it with another letter asking for a refund. And again I received the same item with my receipt stating on it... Refund please. I just sent it back today with a third letter. I also called my credit card company to stop payment and notified the Better Business Bureau. I am here writing on this message board, Just to let everyone aware of their business practice. Buyer beware!!!!!!!!!!!!!!!!!!!
I started shopping with the Liquidation Channel over two months ago and had been very happy with my purchases. Until now.... I ordered a ring costing over $100.00. They quickly charged my credit card, but never sent the ring. I contacted Customer Service by e-mail (you can never get through via telephone), and I was told that the ring was held up in Quality Control, but they would ship it out ASAP. No ring arrived, and the order status is showing up online as not shipped. Now, I have to contact my credit card company to initiate a chargeback, so I can get my money back. I'll never buy from them again.
AUSTIN, TEXAS -- What a nightmare!!!! I run a small store front in the warm weather season. I get a variety of items from different places. While shopping online, I seen a banner for Liquidation Channel. I thought I would give them a try. I won the bid on a couple of items. I got them in about a week, not too bad, the stones were very tiny. I wanted to wear these items for a bit to see how they would do before selling to my customers in the store front. About a week later, all seemed okay.
I do not wear jewelry round the clock. Usually just for an outing - then I take it off. These items I did the same with. They seemed good, so I did a large order, some through the auction, some through just ordering. I ordered nearly $3000 worth of items. I was so proud, I had spent the better part of the day at the keyboard watching the bids to get the best deals. I mean - GOSH.... a half carat diamond ring for $38. WOW!!!! THEN... I get the package.
Talk about a mess! Some boxes still had the lids on the bottom of the box. Jewelry thrown ALL over inside the box. Necklaces tangled beyond belief. Diamonds galore missing in the items. Items missing on the order. Of course, the items like half carat for $38. My guess... it did not bring enough. I seen it that very day back up for sale. Same item, same size. Hmmm.
I immediately called customer service. Put on hold for almost 45 minutes. Agent said they would send out return authorization - two calls later I got them (over 2 weeks after initial call). Refund took almost a month to get. In the meantime - I sold the items that were intact. NOW... the real nightmare started.
The diamonds are not BLUE diamonds - but diamonds PAINTED blue. The blue all comes off after a couple times washing hands with rings on. DO NOT try to clean them! Diamonds will fall out - they are GLUED in. I have customers daily still coming in to yell and scream at me because of the poor quality. Silver turning hands green - NOT silver! Items sold as silver but brass instead. Overinflated diamond carat count. During all of this, thought I might check out the original items I had bought. I take them out of the jewelry box - I about screamed. They were tarnished, discolored, beyond belief. Not even being worn, the diamonds had fallen out.
NEVER again. I now post where these items came from in my storefront and sell the remainder in grab bags. My opinion, a person is better off paying $3 for stainless steel and CZ. They will look better and wear better in the long run. These people need to STOP selling this stuff. A very BAD waste of money and effort on the consumer's part. I truly hope this helps someone.
Hello my name is Danielle Jackson I am a customer service manger at liquidation channel. I would love to speak with you because customer feedback is important to us! If you could email me your contact information I would gladly call you personally! My email is Danielle.Jackson@liquidationchannel.com
Also I would like to note that although we are an all sales are final company all products have a 30 day warranty against manufacturer defects. I look forward to hearing from you!