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Long John Silver's Restaurants

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The Survey Site Is Awful
Posted by Shirlpearle51 on 11/21/2011
PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silvers on Brownsvile Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.

His name is Ryan and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive.

Thank You Ryan for a job well done. To the survey site "peeuuu", you STINK!!!!!

     
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Posted by Alain on 2011-11-22:
Contact Long John Silvers corporate headquarters (1441 Gardiner Lane, Louisville, KY 40213) directly at (502) 874-3000 and let them know they have a good franchise location in Pittsburgh and that they need to find someone else to run their survey site. By the way, thanks for the information. We've passed this particular Long John Silvers frequently on our way to Trax Farm. We'll give it a try!
Posted by Flo on 2012-11-20:
Thumbs down to LJS.
Posted by joe harris on 2013-02-20:
At the Waynesboro store at lunch time was the worst service I every received. 30 min wait girl on front like not knowing what to do.a employs named Jerri was refunding money saying sorry over and over.very short staff and no manger.the lady Jerri did a wonderful job and so did yr cook. But will never return.and who run a store with three people it was awful.
Posted by Wayne on 2013-04-10:
?Same deal Survey link is awful couldn't find it on the www.web...
Posted by pat on 2013-04-25:
I agree with the rest of the people--Your site stinks!
Posted by bobbie smith on 2013-08-05:
where is the survey?they offer a free food for taking the survey and then you cant find it.
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nasty manager in a nasty store
Posted by Drvrkat on 04/25/2005
MARIANNA, FLORIDA -- Kentucky Fried Chicken and Long John Silver’s dual franchise location

2242 Highway 71

Marianna, Florida



To Whom It May Concern:





First of all, let me stress that we are NOT troublemakers or are we looking for ANYTHING free! We feel that someone needs to know what happened to us at this store!



My husband and I went into a dual franchise store with Long John Silver and Kentucky Fried Chicken located at exit 142, Interstate 10 in Marianna, Florida tonight, April 25, 2005. It was about 7:45PM and there were only 2 other customers in the store. The front doors (the ones facing the main street) were locked. We walked to the side entry doors and the right door was locked but the left one was open. I checked the closing time (9 PM on Sunday night) to be sure they were open. We went into the restrooms to wash our hands and then to the counter to order. The girl at the counter acted like we had interrupted her, but we didn't see her doing anything other than standing. We ordered two platters with 2 pieces of fish, fries, hushpuppies and Cole slaw, and two drinks. My husband also ordered an extra piece of fish. We received our order and tried to find a clean table to sit at. There were no clean tables! There were napkins on some, pieces of food on others, and general mess on others where food and drinks had been sitting. We picked a table in the northwest corner of the restaurant that was the least dirty, wiped it down ourselves and sat down. Problem!!! The fries were cold and tasted like they were from the morning shift! My husband had a hushpuppy that was so hard, he couldn't mash it and he is not a weak man! So... he went to the counter and asked for some fresh fries...what did we get?? Fries that had been heated up somehow (we think by dumping them back into the oil!) and brought out to us as fresh fries! By this time we were absolutely fed up! We have never done this before, but we walked out without cleaning up our used plates. We thought that maybe then the table might get cleaned, at least on the top. The floor is another story!



The girl at the counter...who was too busy to bother with us when we wanted to order...ran after us and told us to clean our table. We told her since we had cleaned it up to eat; we were not cleaning it again! A young man, who said he was the manager, yelled at us out the drive-thru window and said we "WOULD" clean up our trash! He came outside with the tray. I asked him what store number was this location and he said K15. My husband told him that we had asked for fresh fries and got refried fries. We didn't ask for fresh hushpuppies. He told us we "WOULD" put our trash up or he would put it on our vehicle. All of the stressed words are as he stated to us. All of this was occurring while he was walking outside with the tray and with Sonny's Barbeque customers (located next door) looking on. My husband told him that we would be glad to do clear our trash if he would refund our money for the fries. He stated that he didn't get tips for cleaning! As my husband asked for the refund for the fries, he put his hand on this young man's shoulder in a friendly gesture. The "manager" told him to not touch him and then I said maybe we should call the cops! After all, I had the distinct impression that this manager was about to get violent with my husband! There was another employee outside as well that was also acting aggressively. The manager walked inside cursing us as I walked to Sonny's Barbeque to call since we had left our cell phone in our truck. By the time I walked inside Sonny's, several local people that were inside Sonny's asked what was wrong since it was obvious there was a problem and I was upset. I related the above to them and was told that they never go there since they have had problems as well. I decided to write an email instead.



We really don't like to complain, but this young man's attitude was just a little too much! The store was filthy, the fries were cold and nasty, and the hushpuppies would have made good ammunition (HARD!!!). This manager's attitude was that he had the right to order us to do something that evidently his employees would not - clean the tables. I would like to be charitable and say maybe there had just been a rush, but since three doors that we tried were locked, I really don't think that was the case! Isn't it against the fire codes to have doors locked during business hours??



I do have a compliment... there was ONE employee that had a smile on her face and did try to make things right. She was working drive-thru I think, since she did have a head set on. She apologized for the fries and hushpuppy. That should have been the manager's job. Not hers! We do want to give praise where praise is due!



As for us, we will not be back. Mealtime is supposed to be a relaxing time, not a time of confrontation!




     
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Posted by compwiz on 2005-04-25:
**Waits for a comment about tartar sauce***
Posted by Anonymous on 2005-04-25:
Too easy.
Posted by Anonymous on 2005-04-25:
You again? Sounds to me like you ARE a troublemaker!
Posted by Anonymous on 2005-04-25:
I simply replied to the earlier post, emma75. What did I SAY wrong? Old habits are hard to break, huh?
Posted by Anonymous on 2005-04-25:
BTW, saw your blog. Nice arsenal of "bad words!" Turn the page and quit being bitter.
Posted by Anonymous on 2005-04-26:
zzrokk, that was not directed towards the letter writer, not you. Stop being so paranoid!
Posted by Anonymous on 2005-04-26:
My mistake. No more paranoia from zz.
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Oh Brother! Another Tartar Sauce review...
Posted by JAKFK on 02/28/2013
I would've liked to rang their bell...both literally and figuratively. The chicken planks were delectable, as were the new style of fries they serve. The problem was with the tartar sauce and its consistency...or lack thereof. It had obviously been watered down, much the same way your buffet style restaurants derive pleasure from doing that to their Ranch dressing at the salad bar. Perhaps, I am just spoiled, and have become accustomed to receiving a quality tartar sauce that could stand on a spoon turned sideways. Whatever lofty ambitions they may have had at getting another patron to ring the bell as they exited the door, went down the drain when they decided to dilute my delightful dip.

In my opinion, the standard of your average fish & chips joint boils down to the tartar sauce. That is the deal breaker for me.
     
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Posted by trmn8r on 2013-02-28:
I ate at LJS once in my life, and it was the "planks" that led me to never return.

I don't believe they called them planks, but that describes what I was served. Bad memories.
Posted by MDSasquatch on 2013-02-28:
My wife is also a lover of the Tartar Sauce; we feel you pain.
Posted by DebtorBasher on 2013-02-28:
I noticed how thin and runny their Tartar sauce is in the little packets they give you to go. If their sauce is like that inside, then it's probably not them watering it down, but the way it is made when it's sent to them. There was hardly any pickle in the packets when I used them. I make my own Tartar sauce and keep it in a little jar.
Posted by madconsumer on 2013-02-28:
at least they did not charge you 30 pence extra for it!!
Posted by MRM on 2013-02-28:
I love tarter sauce on my fish filet! HmMmMm!!!
Posted by Mota_Manual on 2013-03-01:
Eeww GROSS! Nothing they makwe is worth eating.
Posted by Wally25 on 2013-03-01:
I ate there couple time! wasn't really worth coming back.
Posted by Old Timer on 2013-03-01:
Tarter and LJS, tarter and the FOF disaster, when does it end?
Posted by Anna Molly on 2013-03-01:
Old Timer, it never ends :(

Posted by Alain on 2013-03-01:
Nothing says "We don't care" like cruddy condiments.
Posted by leet60 on 2013-03-01:
@madconsumer - are you in Europe? While living in Germany, I was taken aback by the fact that fast food restaurants charged extra for condiments - note that is not "extra" condiments (i.e. ketchup etc.) but you are charged extra for even a single packet. I was also somewhat amused by finding McDonald's in Germany having their restrooms staffed by an attendant and that you were expected to tip the attendant to use them - which I did not mind as they were exceptionally clean and well stocked.
Posted by JAKFK on 2013-03-01:
One good thing about dining in at LJS is that they won't charge you extra for packets, since they don't give you any to begin with. Instead, they have large stainless steel containers with hand pumps on them. You give em' a push, and out comes a serving of your desired condiment.
Posted by JAKFK on 2013-03-01:
DEBTORBASHER> Please tell me that you do not carry a little jar of sauce with you in public?
Posted by CrazyRedHead on 2013-03-01:
The last time (3 years ago) I went to LJS, I got sick. I think it was the amount of grease in the food.
Posted by Laurella on 2013-03-01:
LJS has gotten so expensive recently. I used to love thier food, but the high prices are keeping me away.
Posted by Natalie on 2013-03-28:
I haven't been back since the tartar sauce change... The old tartar sauce was one of my favorite things and complemented the fish perfectly!
Posted by Holly on 2013-06-24:
Omg every time I been back I try the tarter sauce and it always taste the same like POISON, lol but I just read that THE OLD TARTER SAUCE SHOULD BE BACK IN FULL FORCE STARTING IN EARLY JUNE AND FULLY BY SEPTEMBER IM SO HAPPY !!! Yay I love u again long john silvers!!!!!
Posted by Bob on 2013-07-15:
The new tarter sauce has lost me as a customer who was there at least 5 times a month... Whatever group that taste tested that and decided it should be in LJS had to be smoking crack .. I hope they get the other tarter sauce back because I won't return until they do.. As a business owner if something works Don't change it .... Ugh brain dead whoever thought that was a good idea!! Have a great Day !!
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Terrible Service!
Posted by Zook girl at heart on 06/11/2009
LAFAYETTE, INDIANA -- I went through the drive through and ordered the grilled fish dinner. I pulled around to the window to get my food and after sitting there for 10 minutes, 2 cars pull up behind me at the drive up window. After sitting there another 10 minutes, I was asked to pull over so they could give the 2 cars behind me their food, mine still wasn't ready. So, I pull over to let the other cars get their food.

After sitting there another 5 minutes without my food, I went inside and asked them to refund my money and left. I will never go back again!

     
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Posted by MRM on 2009-06-11:
How rude!
Posted by ejack053824 on 2009-06-11:
Hmmmmm....
Posted by DigitalCommando on 2009-06-11:
OK, your food is ready now, go back.
Posted by Anonymous on 2009-06-11:
I would have been gone after the first ten minutes.
Waiting 25 minutes Mrs. Paul's or Gorton's Frozen Foods quality fish is out of the question.
Posted by Anonymous on 2009-06-11:
Trust the Gortons fisherman!
Posted by Anonymous on 2009-06-11:
TW: You gotta....His Slicker and all!
Posted by BokiBean on 2009-06-11:
This made me want fish sticks! I've never had a craving for fish sticks before in my life, and I blame ya'll.
Posted by Anonymous on 2009-06-11:
I craved them before......When I was TEN! Boki, you would be better off with a good and sloppy FOF.
Posted by BokiBean on 2009-06-11:
FOF doesn't have chopped lettuce on it, if I remember right. I can make it at home better! ;)
Posted by Anonymous on 2009-06-11:
You can always have the lettuce added to your sammie but we both know will come out of that stunt, don't we?
Another Micky D's rant.
Posted by Anonymous on 2009-06-11:
Zz, my guess is a few shreds of lettuce would be much better than a glob of tarter in your lap?
Posted by Anonymous on 2009-06-11:
"glob of tarter in your lap?"

*keeping dirty thoughts to myself*
Posted by Anonymous on 2009-06-11:
"Master of liquid fashion"

Slim still has me rolling over that line!
Posted by Anonymous on 2009-06-11:
Yaya!!!

Supes, that is true but Boki doesn't check her food before leaving so they would probably short her for the lettuce because it was a "add on" and we would be right back here
reading her TWO PAGE rant about it and debating the merits of dissecting your sammie before leaving the eating establishment and I for one have much bigger FISH to fry!

*looking at Boki out of the corner of my eye with a sly grin*
Posted by Anonymous on 2009-06-11:
TW, isn't it amazing how the mere mention of fish or what goes on it brings the "best" out of us?
Posted by Anonymous on 2009-06-11:
lol...it's true ZZ.
Posted by Anonymous on 2009-06-11:
Just the mere mention of the word tarter can garner an entire discussion thread.
Posted by BokiBean on 2009-06-11:
Ok now, don't get me started. I went to the grocery store and got Gorton's Beer Batter Battered Fish Fillets...and when I opened the bag, they were all crumbly and falling apart. I'm ticked off!

Its not Gorton's fault, its my grocery store. They constantly have problems with their freezers and just throw the food back in. They'll hear from me...grrrrrrrrrr.
Posted by Anonymous on 2009-06-11:
Boki,I hear TAR TAR holds fish together
Posted by BokiBean on 2009-06-11:
Haha! I like lemon, no glue!
Posted by BokiBean on 2009-06-11:
P.S. I'm cooking them anyway, for the cats. I'm planning on taking the EMPTY bag back with my receipt. If they give me grief...you'll hear about it (sorry). LOL
Posted by zook girl at heart on 2009-06-11:
To leave a comment/and or review with the Corporate office of Long John Silver's go to this website:
www.ljsilvers.com/
Posted by Starlord on 2009-06-11:
I do salmon filets on cedar planks with apple slices on my grill, yummmmmmm. I use only lump hardwood charcoal, and alder fire spice. It is delicious if I do say so myself.
Posted by BokiBean on 2009-06-12:
Star, that's hoity toity and sounds delicious! That sounds like something off the Food Network.
Posted by doglovingreviewer on 2011-01-17:
TWENTY-FIVE MINUTES?! That is simply unacceptable. Good for you for putting up with them for that long. I have some advice: If someone asks you to pull over "so we can give the cars behind you their food", do what my father does. Say, "No. Give me my food, then I'll leave and quit holding up the line." It always catches the drivethrough person off guard, b/c most people pull over anyway.
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Terrible Customer Service!!!
Posted by Fallenunicorn34 on 09/05/2013
TULSA, OKLAHOMA -- My husband and I went to the Long John Slivers' location on S. Garnett today and it was terrible! Had to get small or large drinks do to no medium cups. When we choose the large drinks we got charged for the large drink when I feel that we should of gotten charged for a medium! Then they were out of cheese curds. Then they didn't change the Mt. Dew on the fountain when they had told me they were going to do it.

The manager on duty looked like a slob and no one could read his name on the name tag because it was on the right side his belly and sideways. Then we asked for a receipt and the manager wrote down what we ordered, price of items, and grand total. When I asked why I got that instead of a printed receipt, he says that they have no paper for the register. This was a terrible experience at LJS. We will NEVER go back to this location!! Sorry excuse of customer service!!!
     
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Posted by FoDaddy19 on 2013-09-06:
Sounds like a poorly run place to me. I can see charging you for a large if you're getting a large. And I can see running out medium sized cups, it happens. But not having any cash register paper on hand? Sounds like this place is run by either completely inept or exceedingly cheap franchisees.
Posted by Chaparrita on 2013-09-08:
If the small drink size was available, then I could see them charging you full price for the large since you had an option to get the cheaper size. Personally, I always get the small size if the soda fountain is in the lobby and refills are free.
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Allergic Reaction to Multi-Use Cooking Oil.
Posted by Richard41433 on 08/12/2013
WOOSTER, OHIO -- My wife is allergic to Shell Fish, Sunday evening we went to the Wooster Long John Silvers unit for a meal. Today she has been experiencing difficulty breathing. After some thought she called the local unit and asked if they used separate oil to cook fish and shrimp, the person said that they do not. This is not a good idea because of peoples allergy to Shell Fish. Some years ago at a restaurant in Memphis TN, I asked if the Shell Fish was cooked separate, and was told that they use an entirely different kitchen for Shell Fish just because of this. My suggestion to Long John Silvers is give this some serious consideration.
     
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Posted by FoDaddy19 on 2013-08-12:
If were allergic to shell fish, I'd steer clear of seafood places all together. Also remember than you're talking about a fast food seafood place here, they probably aren't going to go have a separate kitchen or anything for shellfish.
Posted by olie on 2013-08-13:
Agree with FoDaddy. If you are allergic to shellfish, stay away from a place like Long John Silver's that prepares shrimp and clams. Surely, you must have other choices for dining.
Posted by JoeKay on 2013-08-13:
I can top it. I went to a regular restaurant that fried french fries in the same oil they used to fry fish. I got an allergic reaction (swollen tongue and lips) before I realized that these odd tasting fries had been put in oil that had fish in it. I am allergic to all seafood. I told them and they shrugged their shoulders as if to say "what do you want us to do about it?" By the way, there are more people allergic to seafood then there are allergic to peanuts. Funny you rarely hear about seafood allergies. What's with that?
Posted by Cheesehead on 2013-08-13:
I'm not sure how to break it to all of you, but from my many years in the restaurant business, all of the frying oil is filtered in one filter machine, so even if they fry shellfish in a separate fryer, a portion of that oil gets mixed every time they filter. This includes the oil for fries, shrimp, whatever. This is true for quick casual as it is for McDonald's. There may be a few exceptions, but believe me, they are VERY few.

I think that restaurant in Memphis with a "separate kitchen" for shellfish was telling you what you wanted to hear.
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Unhealthy food
Posted by Tfmock on 12/11/2012
FLORIDA CITY, FLORIDA, FLORIDA -- I visited the Long John Silvers 12-11-12 around 1 pm. ordered the 2 pc fish
and more, The lady was unable to tell me if their Mist Drink was decaf, so I opted not to get a drink. After sitting down, I tried the Coleslaw first and it tasted like a dirty dish rag, so I thought maybe I missed something and tried another bite which I had to spit out. Then I tried the fries and they tasted like they were cooked in old grease. I then began to try the fish which seemed to be okay, but after trying the other two items I wasn't feeling quite well. After finishing the fish, and began to leave I approached the lady that served me which another employee was sitting beside us listening as I explained about the Coleslaw tasting sour, and the Fries tasted as if they were cooked in old grease, they offered to give me something else, but I did not want to take any more chances with my health and told them thank you, but I was threw.
     
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Posted by Tezrien on 2012-12-11:
To answer one question for you Sierra Mist is indeed Caffeine free and even uses real sugar and natural flavors. AS far as the fries and slaw go I understand there. It seems to me no matter where I try slaw this time of year it tastes bad because of the quality of the cabbage used and fries that are cooked in old oil are nasty.
Posted by trmn8r on 2012-12-12:
I've had Long John Silvers once in my life, also in Florida. It was horrible, but I decided that all the food there was. That was in 1990. Never went back.
Posted by Anonymous on 2012-12-12:
The few times I've eaten at Long John Silvers, the food tasted like oil. Not necessarily old oil, but the main taste was oil, not fish or chicken.
Posted by Whiteduck on 2012-12-12:
Who goes to a place to eat healthy when they even fry the bread?

I understand the oil thing, though. I quit going to them for the same reason. Not sure why the slaw would have been bad.
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This LJS needs new management, the women @ this restaurant could care LESS about her customers at all.
Posted by J_s_a_64 on 10/01/2012
KIRKSVILLE, MISSOURI -- We have eating at this restaurant a lot of times, never having a problem there ever before. I ordered our food to go. Got home to find that part of our order was missing. I tried to call them 5 times to get no answer until I was on my way back to pick up my forgotten food. When I did get an employee to pick up, I was told the manager was to busy to talk to me. I went to the restaurant and was made to wait in drive Thur for over 10 mins. on the food forgotten. The manager then made time for me and was not helpful at all and of cared less if I was happy or not with LJS. We will not eat there for a very long time if ever again. This women needs to learn how to handle her self in this type of situation and at least act like she really cares about LJS and her customers.

     
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Posted by FoDaddy19 on 2012-10-01:
The manager and probably everyone else at the restaurant was indeed busy, that's why you had to call several times. Nothing they can do about it, people who are in the establishment come first.

I'm not sure why you opted to go through the the drive through again. If it were me, I would've gone inside to better explain the situation. I wouldn't expect the manage to carry on a conversation with you if you were in the drive through. Time of the essence with drive through orders, and only person can be helped at any given time, as opposed to inside the restaurant where usually there are a multiple points of sale open at the same time.

I'll also mention once again, that if you get your food from the drive through, it always is a good idea to check the order before leaving, just to make sure you have everything, it only takes a few seconds.

I don't think the manager did anything particularly wrong. Yes, they apparently forget part of your order, and they did what they were obligated to do, in that they gave you the missing food upon your return. As I mentioned before, I don't think it's reasonable to expect to the manager to have a chat with you while you're in the drive through as that would unduly hold up everyone else in line. Especially if the issue had been corrected anyway. If you felt that you needed to speak with the manager, I think going inside would've been the better option. It's obvious the place was busy at that time.

It also helps if you look at the situation from the manager's standpoint. Which do you think is better for business? A. Holding up the drive through line (making one person happy, but angering several more) or B. Just getting you the missing food and sending you on your way (The line isn't held up, making several people happy, but making one person unhappy)? The answer is obvious.
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Not What's on the TV Commercials
Posted by Gvgardengirl on 09/24/2012
KINGMAN, ARIZONA -- I was told today, that they did not have a fish deal. I told them that it is on going on the TV and I just had some last week. I explained the deal to the gal because maybe she was new. She said that they only had a chicken deal. I told her how far we had driven just for the fish and we were sure about the TV ads. We always watch the ads so that we can afford your delicious fish and that wonderful coleslaw.
Since we've been home from our wasted trip we have seen the TV ad twice.
I have had missing hush puppies and got 6 fish instead of 8. Once I went back for it the following week while I was in town. The next time I let it go.
I've gone to the store in Bullhead AZ and they always know what the current deals are. I would go there more but it's out of my and further away.
The store is always clean and the people are pleasant but I don't think they are kept up to date on the latest deals and ads.
Often many people drive far to go shopping and to pick up a bite. They can't afford to go back when vendors have again made another mistake.
If times get harder this could make an impact on your sales.
     
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Posted by DebtorBasher on 2012-09-25:
Does the commercial say, 'At participating locations'? Most of the TV ads say that, meaning the deal may not be at every location.
Posted by Tezrien on 2012-09-25:
Actually the special changed over the weekend as they often do. It is a chicken meal and those are the ads running on tv now.
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The sweepstakes is a scam
Posted by Gusmaster1 on 09/03/2011
ON SEPT. 2, 2011 I WENT TO A LONG JOHN SILVERS AND GOT MY LUNCH FOR THE DAY. THAT ALL WAS FINE, BUT ON THE BACK OF THE RECEIPT WAS A SWEEPSTAKES OFFER OF A CHANCE TO WIN $1,000.00 TO TAKE A SURVEY. I DID AND AT THE END OF THE SURVEY IT SAID I WAS NOT ELLIGABLE TO WIN WITHOUT A REASON WHY. I LOOKED UP THE RULES AND I DID NOT SEE ANY REASON AT ALL NOT TO BE. I SEE THIS AS A WAY TO GET INFO OF A PERSON SO TELEMARKETERS CAN CALL AND HARASS THEM. I HAVE GOTTEN A HOLD OF A LAWYER AND WE WILL GET TO THE BOTTOM OF THIS.
     
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Posted by trmn8r on 2011-09-03:
Are you sure it is a scam? Could it be something about the information you entered made the website believe you are ineligible? (eg Wrong date, store number, etc.)? I think that is usually the cause of something like "We're sorry, but you are ineligible."
Posted by Skye on 2011-09-03:
Good luck and let us know how your lawyer resolves this issue.
Posted by Old Timer on 2011-09-03:
Not only this but their food really sucks too.
Posted by THartmann9374 on 2011-09-03:
This was why I declined sweepstakes each time I was offered. Know why? Because I read so many complaints about that, so it wasn't worth my time.

My suggestion is to decline any future sweepstakes and I do not think lawyer can do anything. Yes, you can sue, but will you win?
Posted by Starlord on 2011-09-05:
Did they say you were not eligible, or that you did not win? There is a huge difference. I have never won a thousand dollars, but never felt it was a scam. When you look at the odds, you probably stand a better chance of getting struck by lightning.
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