JACKSON, NEW JERSEY -- We visited the KFC / Long John Silver's close to Six Flags Great Adventure. We should have known by the piled up trash and overflowing can by the front door that we should go elsewhere. Upon entering the dining room, we found plenty of room, but not one clean table. The floor was dirty and had actual trash here and there. We asked the cashier to have someone clean off a table for us, she just rolled her eyes and said ok. We had to wait quite a while for someone to do that, and then he just wiped off the table, not the seats, and ignored the rest of the dining room. Again, they were not at all busy. The bathrooms were equally filthy. I do not plan to ever eat there again.
OREGON, OHIO -- I worked here for a total of 5 days, within that time I learned management or employees don't use gloves when cooking your food. Management and employees stand in cooking area and talk about other employees, and their night off while cursing, where customers can clearly hear. The place is so very dirty! Baseboards had so much dust on them, windowsill full of dust and old food. Floors so greasy had to buy non slip shoes. Booths had food and crumbs in them from god knows when. Parking lot filthy of cigarette butts.
When prying a plastic spill plate from the counter cause it was full of sticky pop that had to be soaked off another employee looked at me and who I do believe is a shift manager said "I have worked here 6 months and did not know that came off." All I could say was wow. Management don't care if employees text on their phones as long as they ain't in front of camera. Don't get me wrong I got along with everyone. I only quit because I could not work in such a dirty environment and no care to customer service. Or to even serve their food to a customer knowing how dirty this place is.
TULSA, OKLAHOMA -- My husband and I went to the Long John Silver's location on S. Garnett today and it was terrible! Had to get small or large drinks due to no medium cups. When we choose the large drinks we got charged for the large drink when I feel that we should have gotten charged for a medium! Then they were out of cheese curds. Then they didn't change the Mt. Dew on the fountain when they had told me they were going to do it.
The manager on duty looked like a slob and no one could read his name on the name tag because it was on the right side his belly and sideways. Then we asked for a receipt and the manager wrote down what we ordered, price of items, and grand total. When I asked why I got that instead of a printed receipt, he says that they have no paper for the register. This was a terrible experience at LJS. We will NEVER go back to this location!! Sorry excuse of customer service!!!
HILLSBORO, OHIO -- First we stopped at the restaurant to be served a meal as advertised. "Cod is back" - This sign is visible to hundreds of people as it is on a street that leads to several other restaurants and shopping locations. Their response was Quote "out of stock." My response was "then take the sign down." The employees had time to talk about other things that had nothing to do with Long John Silver's except doing their job. Do not advertise something you do not have.
A few days later I stop to try this again and the restaurant was closed. I can understand the restaurant has hours; however all other restaurants in the area were open and would be open for at least one to two hours later than Long John Sliver's. I forgot to mention this was on a Friday. Most people are working at their job and have things to get done around their house. If it had been at a late hour I would have been OK with this. They were closed at 8:30 pm. Was served at another restaurant and will not go back.
OKLAHOMA CITY, OKLAHOMA -- This store should be closed down. The person working the drive up window let us know before saying anything that our order would be at least 20 minutes because there was two orders in front of us. I responded with "OK I would look at the menu a minute," which the rude and loud mouth employee said "Well then I'll be back in 15 minutes" to take our order. At that point I parked to go inside only to find the place was filthy and dirty and the employees were all as rude as the one working the drive up window. I left and would seriously consider that CORP office would review this franchise and take some form of action towards the owners of this dump!
WOOSTER, OHIO -- My wife is allergic to Shellfish. Sunday evening we went to the Wooster Long John Silver's unit for a meal. Today she has been experiencing difficulty breathing. After some thought she called the local unit and asked if they used separate oil to cook fish and shrimp, the person said that they do not. This is not a good idea because of people's allergy to Shellfish. Some years ago at a restaurant in Memphis TN, I asked if the Shellfish was cooked separate, and was told that they use an entirely different kitchen for Shell Fish just because of this. My suggestion to Long John Silver's is give this some serious consideration.
MANTUA, NEW YORK -- This comes with great regret. My husband and I have been going to the Marine Base in California for the past 3 years. I always look forward to going to Long John Silver's restaurants, which were all out west. I have been telling family and friends how much I enjoy their food. To my surprise my nephew called to say one had just opened near me. I couldn't wait they finally came east coast. Boy, I should have.
I went on 6/03/07. The store is located in Mantua, New Jersey, store #022267. The number on the receipt for comments or complaints just so happens to be the in store number 856-415-2092. I know this because the gentleman sitting behind me called to complain and was hung up on. What ever was said he and his companion left without taking their food. I found out what was going on. They were serving food and had no utensils to eat with. I wasn't about to try eating coleslaw with my fingers.
So I went up to ask for either a spoon, fork anything. How dare I! I was told very ignorantly, "We don't have any, I just told some other man I just came in 10 minutes ago, what do you want me to do?" So I think this is just an employee having a bad day. Maybe the manager can help. Oh ye! I don't think that's what it's called. First I was refused the manager's name. Then a young man said, "**." He was quickly hushed and told to go back to work and not to talk to me.
Then as dialing the number for the police I was told she'll be right with me. I hung up and waited. Finally, a lady came and asked if I had a problem? Mind you still politely I asked for something to eat the food with that I had just bought. She said "You were told along with everyone else we have none." I once again ask for her name. She said she didn't have to give it. (Still not done - can you believe this?)
I suggested, "if you're the one in charge there are other ways of handling an emergency situation." I understand things happen but, you could have politely said, "I'm sorry but you may have to get some of your meal as take-out because we have no utensils," OR "I am going to make a call and have them here as soon as possible." OR "How about even telling your patrons as it was ordered?!" Any of these would have been great. Guess what I got? "Leave my store or I'll call the cops." (Can you believe it?)
So I informed her to do so, one way or another I will get your name and I am complaining about being treated like an animal. My son and his Marine friends have been to places where you use your fingers and America is NOT one of them. So to keep from losing it. I went outside and waited for an Officer - keep in mind it was also raining. The officer said "No one should be treated like that and if I was him he'd report them to the Better Business Bureau and get a hold of Corporate and complain." So I am trying to do just that. I can't find an address or a legitimate number yet, but I will keep trying. If anyone who reads this has any other advise I am all ears.
WICHITA, KANSAS -- The food was mediocre but with a high price, less quality than Chick Fil A but same price. I was wanting a drink then saw the deal for the free fish and chips but when I got to the site, it asked for store number and ticket number. But where was it on the receipt? It wasn't there. After some help, I got the survey running but no verification code for it to be free.
INDIANAPOLIS, INDIANA -- Bought fish, fries, slaw and shrimp. Tasted OK but not the usual taste. Had diarrhea 4 hours later and urine smelled of fish. With all the seasonings and breading on the fish could have been tainted. I have tried to file complaint with company but finding a site to do it has not been possible.
PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silver's on Brownsville Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.
His name is ** and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive. Thank You ** for a job well done. To the survey site "peeuuu," you STINK!!!