LAS VEGAS, NEVADA -- I happened to pass one of your stores today. Worst mistake of my life. Went online to register and get discount coupons... Printed them and when I tried to redeem them, all I heard was "We don't accept them." Ordered the 2 pc. cod... "We're out of Hush puppies." "We'll accept the Two Can Dine" but nothing else... Tables were dirty. Benches had food on them. When you sign up online, they offer you a 1 pc. Fish and Fries free just for signing up. They don't accept that either.
The cashier started to lose patience with me... There are 2 store in Las Vegas he said and both don't accept online coupons. I asked for a contact to complain to. "I don't know his name" was the response. How about an address or phone #. "Don't know." He shows on my register tape a place to write to... and then says to me in a whisper. "I gave you an extra cup for soda" like that would satisfy me... I handed it back and said I don't drink soda.
You had a location in Vegas we frequented on Flamingo road. Gone. So based on that we went to the Ft. Apache location... Waste of time and gasoline. Under pain of death will I ever visit a location of yours again. I don't expect to ever hear from you again regarding my complaints. My Cod was greasy and not even warm. My wife's fries were cold and dried out. Chicken cold and overcooked... Bad news. I will be great advertising for you. I'll tell anyone that will listen to avoid your stores. You might think somebody would read every review and do something.
JACKSON, NEW JERSEY -- We visited the KFC / Long John Silver's close to Six Flags Great Adventure. We should have known by the piled up trash and overflowing can by the front door that we should go elsewhere. Upon entering the dining room, we found plenty of room, but not one clean table. The floor was dirty and had actual trash here and there. We asked the cashier to have someone clean off a table for us, she just rolled her eyes and said ok. We had to wait quite a while for someone to do that, and then he just wiped off the table, not the seats, and ignored the rest of the dining room. Again, they were not at all busy. The bathrooms were equally filthy. I do not plan to ever eat there again.
OREGON, OHIO -- I worked here for a total of 5 days, within that time I learned management or employees don't use gloves when cooking your food. Management and employees stand in cooking area and talk about other employees, and their night off while cursing, where customers can clearly hear. The place is so very dirty! Baseboards had so much dust on them, windowsill full of dust and old food. Floors so greasy had to buy non slip shoes. Booths had food and crumbs in them from god knows when. Parking lot filthy of cigarette butts.
When prying a plastic spill plate from the counter cause it was full of sticky pop that had to be soaked off another employee looked at me and who I do believe is a shift manager said "I have worked here 6 months and did not know that came off." All I could say was wow. Management don't care if employees text on their phones as long as they ain't in front of camera. Don't get me wrong I got along with everyone. I only quit because I could not work in such a dirty environment and no care to customer service. Or to even serve their food to a customer knowing how dirty this place is.
OKLAHOMA CITY, OKLAHOMA -- This store should be closed down. The person working the drive up window let us know before saying anything that our order would be at least 20 minutes because there was two orders in front of us. I responded with "OK I would look at the menu a minute," which the rude and loud mouth employee said "Well then I'll be back in 15 minutes" to take our order. At that point I parked to go inside only to find the place was filthy and dirty and the employees were all as rude as the one working the drive up window. I left and would seriously consider that CORP office would review this franchise and take some form of action towards the owners of this dump!
MANTUA, NEW YORK -- This comes with great regret. My husband and I have been going to the Marine Base in California for the past 3 years. I always look forward to going to Long John Silver's restaurants, which were all out west. I have been telling family and friends how much I enjoy their food. To my surprise my nephew called to say one had just opened near me. I couldn't wait they finally came east coast. Boy, I should have.
I went on 6/03/07. The store is located in Mantua, New Jersey, store #022267. The number on the receipt for comments or complaints just so happens to be the in store number 856-415-2092. I know this because the gentleman sitting behind me called to complain and was hung up on. What ever was said he and his companion left without taking their food. I found out what was going on. They were serving food and had no utensils to eat with. I wasn't about to try eating coleslaw with my fingers.
So I went up to ask for either a spoon, fork anything. How dare I! I was told very ignorantly, "We don't have any, I just told some other man I just came in 10 minutes ago, what do you want me to do?" So I think this is just an employee having a bad day. Maybe the manager can help. Oh ye! I don't think that's what it's called. First I was refused the manager's name. Then a young man said, "**." He was quickly hushed and told to go back to work and not to talk to me.
Then as dialing the number for the police I was told she'll be right with me. I hung up and waited. Finally, a lady came and asked if I had a problem? Mind you still politely I asked for something to eat the food with that I had just bought. She said "You were told along with everyone else we have none." I once again ask for her name. She said she didn't have to give it. (Still not done - can you believe this?)
I suggested, "if you're the one in charge there are other ways of handling an emergency situation." I understand things happen but, you could have politely said, "I'm sorry but you may have to get some of your meal as take-out because we have no utensils," OR "I am going to make a call and have them here as soon as possible." OR "How about even telling your patrons as it was ordered?!" Any of these would have been great. Guess what I got? "Leave my store or I'll call the cops." (Can you believe it?)
So I informed her to do so, one way or another I will get your name and I am complaining about being treated like an animal. My son and his Marine friends have been to places where you use your fingers and America is NOT one of them. So to keep from losing it. I went outside and waited for an Officer - keep in mind it was also raining. The officer said "No one should be treated like that and if I was him he'd report them to the Better Business Bureau and get a hold of Corporate and complain." So I am trying to do just that. I can't find an address or a legitimate number yet, but I will keep trying. If anyone who reads this has any other advise I am all ears.
WICHITA, KANSAS -- The food was mediocre but with a high price, less quality than Chick Fil A but same price. I was wanting a drink then saw the deal for the free fish and chips but when I got to the site, it asked for store number and ticket number. But where was it on the receipt? It wasn't there. After some help, I got the survey running but no verification code for it to be free.
PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silver's on Brownsville Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.
His name is ** and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive. Thank You ** for a job well done. To the survey site "peeuuu," you STINK!!!
SUMMERVILLE, GEORGIA -- On August 1, 2008 my husband, grandson and myself went to Long John Silver's/A&W in Summerville, Georgia. This was the worst experience that we have ever had. First of all, when we went inside and tried to order, the girl waiting on us seemed very confused and not very knowledgeable of the procedures and/or food choices.
We finally got our orders placed (while other customers were having the same problems) and waited and waited. Finally, a man that was working in the back called a number, a lady that had been standing there since before we came in, stepped up to get the "to go" order and I just happened to notice that the number called was my number. I told the man and told him that my order was for "there" he apologized and the other lady still waited.
This was really irritating but nothing to what we discovered when we went into the dining area to eat. The table and floors were nasty and the area around our booth smelled soured. In front of the drink counter, water was standing like you wouldn't believe. I told a girl (same one that took our orders) that someone was going to get hurt (I almost fell and so did other customers, that I saw). She said that she would take care of it right then. Well she did take care of it, she put a wet floor sign on one end of it and didn't even mop the water up. In this water was also food that had not been swept from the floor.
The floor area around our booth had food, liquids and paper all under and around it. The seat that I sit in was "sticky!" I had to wipe the table top before we could eat. The whole place was so nasty and disorganized. As we were leaving, around back the manager was in her vehicle with the door open and smoking a cigarette. She should have been inside trying to teach the help something and cleaning that NASTY place up. The health department would not appreciate this at all.
Last year, I became very ill after eating at this same Long John Silver's along with co-workers that ate the same food and the same day. I was so sick that my husband had to come to my job and drive me home because I was not able to drive myself (food poisoning). This has never happened to me before. I should have complained then, but I just let it go. I felt like I needed to complain about this last visit because people that dine out deserve a clean and safe place to do so, as well as people that are trained well enough to take care of them and the surroundings.
HARRIMAN, TENNESSEE -- My wife and I stopped at Long John Silver's Restaurant in Harriman today, March 4, 2008, for dinner. We ordered 2 fish dinners with slaw, fries and hushpuppies. I started eating my fish and felt something in the corner of my mouth - lo and behold it was a very long hair. When I finally got it all out of my mouth, with a rather sick feeling in my stomach.
I ask a guy (who had his head shaved bald) if he was the manager. He said yes he was. I told him about the hair in my food and actually showed him the hair. His statement to me was, "Well, it's not mine." I stated to him that it was not mine either nor was it my wife's as we both have very short hair. The guy did not say anything else, just turned and walked away.
The french fries were cold and appeared as if they had stayed in the grease for an extended period of time because the inside of that had fries had nothing in the center of them. The employees looked nasty and were all wearing nasty and unkempt uniforms. At one point some guy came in with a friend, got cups filled up drinks, then went behind the counter and picked up his own food. He and his friend then went over to a table and ate the foods. He came in off the street handled food behind the counter, without washing his hands nor did he put on any gloves.
This in my opinion is absolutely against Health Department rules and this will be reported to them as soon as they open up tomorrow morning. The restaurant is nasty and unfit to serve the public. Before we left the restaurant the manager did come back to our table, said "Sorry about the hair, would you like a piece of pie." We said no.
It is kind of hard to eat a piece of pie after having a piece of hairy fish. This restaurant needs to be cleaned up and also the employees need to be trained in customer service and cleanliness. It is rather hard to eat at a place that is so nasty. Clean it up - hire cleaner employees or call in the demolition team. That would be my recommendation.
TULSA, OKLAHOMA -- My husband and I went to the Long John Silver's location on S. Garnett today and it was terrible! Had to get small or large drinks due to no medium cups. When we choose the large drinks we got charged for the large drink when I feel that we should have gotten charged for a medium! Then they were out of cheese curds. Then they didn't change the Mt. Dew on the fountain when they had told me they were going to do it.
The manager on duty looked like a slob and no one could read his name on the name tag because it was on the right side his belly and sideways. Then we asked for a receipt and the manager wrote down what we ordered, price of items, and grand total. When I asked why I got that instead of a printed receipt, he says that they have no paper for the register. This was a terrible experience at LJS. We will NEVER go back to this location!! Sorry excuse of customer service!!!