SAINT CLAIRSVILLE, OHIO -- On SEVERAL occasions my wife and I have stopped here and every time it's something new that's bad. Were out of fish. Meals messed up. My wife stopped by to give them another chance, as we're all human and make mistakes sometimes. My wife asked for a 2 piece fish meal for my supper after working all day. I opened a box with 2 fish. Yes they managed to get that right. But it was only 2 fish with a cup of gravy. No mashed potatoes. No hush puppies. Just fish with gravy. I love Long John. But I can no longer go there or any other LJSers for that matter now. Just ridiculous. Getting harder and harder to find a restaurant where you get your money's worth. It's just sad.
JACKSON, NEW JERSEY -- We visited the KFC / Long John Silver's close to Six Flags Great Adventure. We should have known by the piled up trash and overflowing can by the front door that we should go elsewhere. Upon entering the dining room, we found plenty of room, but not one clean table. The floor was dirty and had actual trash here and there. We asked the cashier to have someone clean off a table for us, she just rolled her eyes and said ok. We had to wait quite a while for someone to do that, and then he just wiped off the table, not the seats, and ignored the rest of the dining room. Again, they were not at all busy. The bathrooms were equally filthy. I do not plan to ever eat there again.
OREGON, OHIO -- I worked here for a total of 5 days, within that time I learned management or employees don't use gloves when cooking your food. Management and employees stand in cooking area and talk about other employees, and their night off while cursing, where customers can clearly hear. The place is so very dirty! Baseboards had so much dust on them, windowsill full of dust and old food. Floors so greasy had to buy non slip shoes. Booths had food and crumbs in them from god knows when. Parking lot filthy of cigarette butts.
When prying a plastic spill plate from the counter cause it was full of sticky pop that had to be soaked off another employee looked at me and who I do believe is a shift manager said "I have worked here 6 months and did not know that came off." All I could say was wow. Management don't care if employees text on their phones as long as they ain't in front of camera. Don't get me wrong I got along with everyone. I only quit because I could not work in such a dirty environment and no care to customer service. Or to even serve their food to a customer knowing how dirty this place is.
LAS VEGAS, NEVADA -- I happened to pass one of your stores today. Worst mistake of my life. Went online to register and get discount coupons... Printed them and when I tried to redeem them, all I heard was "We don't accept them." Ordered the 2 pc. cod... "We're out of Hush puppies." "We'll accept the Two Can Dine" but nothing else... Tables were dirty. Benches had food on them. When you sign up online, they offer you a 1 pc. Fish and Fries free just for signing up. They don't accept that either.
The cashier started to lose patience with me... There are 2 store in Las Vegas he said and both don't accept online coupons. I asked for a contact to complain to. "I don't know his name" was the response. How about an address or phone #. "Don't know." He shows on my register tape a place to write to... and then says to me in a whisper. "I gave you an extra cup for soda" like that would satisfy me... I handed it back and said I don't drink soda.
You had a location in Vegas we frequented on Flamingo road. Gone. So based on that we went to the Ft. Apache location... Waste of time and gasoline. Under pain of death will I ever visit a location of yours again. I don't expect to ever hear from you again regarding my complaints. My Cod was greasy and not even warm. My wife's fries were cold and dried out. Chicken cold and overcooked... Bad news. I will be great advertising for you. I'll tell anyone that will listen to avoid your stores. You might think somebody would read every review and do something.
WICHITA, KANSAS -- The food was mediocre but with a high price, less quality than Chick Fil A but same price. I was wanting a drink then saw the deal for the free fish and chips but when I got to the site, it asked for store number and ticket number. But where was it on the receipt? It wasn't there. After some help, I got the survey running but no verification code for it to be free.
SUMMERVILLE, GEORGIA -- On August 1, 2008 my husband, grandson and myself went to Long John Silver's/A&W in Summerville, Georgia. This was the worst experience that we have ever had. First of all, when we went inside and tried to order, the girl waiting on us seemed very confused and not very knowledgeable of the procedures and/or food choices.
We finally got our orders placed (while other customers were having the same problems) and waited and waited. Finally, a man that was working in the back called a number, a lady that had been standing there since before we came in, stepped up to get the "to go" order and I just happened to notice that the number called was my number. I told the man and told him that my order was for "there" he apologized and the other lady still waited.
This was really irritating but nothing to what we discovered when we went into the dining area to eat. The table and floors were nasty and the area around our booth smelled soured. In front of the drink counter, water was standing like you wouldn't believe. I told a girl (same one that took our orders) that someone was going to get hurt (I almost fell and so did other customers, that I saw). She said that she would take care of it right then. Well she did take care of it, she put a wet floor sign on one end of it and didn't even mop the water up. In this water was also food that had not been swept from the floor.
The floor area around our booth had food, liquids and paper all under and around it. The seat that I sit in was "sticky!" I had to wipe the table top before we could eat. The whole place was so nasty and disorganized. As we were leaving, around back the manager was in her vehicle with the door open and smoking a cigarette. She should have been inside trying to teach the help something and cleaning that NASTY place up. The health department would not appreciate this at all.
Last year, I became very ill after eating at this same Long John Silver's along with co-workers that ate the same food and the same day. I was so sick that my husband had to come to my job and drive me home because I was not able to drive myself (food poisoning). This has never happened to me before. I should have complained then, but I just let it go. I felt like I needed to complain about this last visit because people that dine out deserve a clean and safe place to do so, as well as people that are trained well enough to take care of them and the surroundings.
TULSA, OKLAHOMA -- My husband and I went to the Long John Silver's location on S. Garnett today and it was terrible! Had to get small or large drinks due to no medium cups. When we choose the large drinks we got charged for the large drink when I feel that we should have gotten charged for a medium! Then they were out of cheese curds. Then they didn't change the Mt. Dew on the fountain when they had told me they were going to do it.
The manager on duty looked like a slob and no one could read his name on the name tag because it was on the right side his belly and sideways. Then we asked for a receipt and the manager wrote down what we ordered, price of items, and grand total. When I asked why I got that instead of a printed receipt, he says that they have no paper for the register. This was a terrible experience at LJS. We will NEVER go back to this location!! Sorry excuse of customer service!!!
HILLSBORO, OHIO -- First we stopped at the restaurant to be served a meal as advertised. "Cod is back" - This sign is visible to hundreds of people as it is on a street that leads to several other restaurants and shopping locations. Their response was Quote "out of stock." My response was "then take the sign down." The employees had time to talk about other things that had nothing to do with Long John Silver's except doing their job. Do not advertise something you do not have.
A few days later I stop to try this again and the restaurant was closed. I can understand the restaurant has hours; however all other restaurants in the area were open and would be open for at least one to two hours later than Long John Sliver's. I forgot to mention this was on a Friday. Most people are working at their job and have things to get done around their house. If it had been at a late hour I would have been OK with this. They were closed at 8:30 pm. Was served at another restaurant and will not go back.
I would've liked to rang their bell... both literally and figuratively. The chicken planks were delectable, as were the new style of fries they serve. The problem was with the tartar sauce and its consistency... or lack thereof. It had obviously been watered down, much the same way your buffet style restaurants derive pleasure from doing that to their Ranch dressing at the salad bar.
Perhaps, I am just spoiled, and have become accustomed to receiving a quality tartar sauce that could stand on a spoon turned sideways. Whatever lofty ambitions they may have had at getting another patron to ring the bell as they exited the door, went down the drain when they decided to dilute my delightful dip. In my opinion, the standard of your average fish & chips joint boils down to the tartar sauce. That is the deal breaker for me.
PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silver's on Brownsville Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.
His name is ** and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive. Thank You ** for a job well done. To the survey site "peeuuu," you STINK!!!