I would've liked to rang their bell... both literally and figuratively. The chicken planks were delectable, as were the new style of fries they serve. The problem was with the tartar sauce and its consistency... or lack thereof. It had obviously been watered down, much the same way your buffet style restaurants derive pleasure from doing that to their Ranch dressing at the salad bar.
Perhaps, I am just spoiled, and have become accustomed to receiving a quality tartar sauce that could stand on a spoon turned sideways. Whatever lofty ambitions they may have had at getting another patron to ring the bell as they exited the door, went down the drain when they decided to dilute my delightful dip. In my opinion, the standard of your average fish & chips joint boils down to the tartar sauce. That is the deal breaker for me.
PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silver's on Brownsville Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.
His name is ** and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive. Thank You ** for a job well done. To the survey site "peeuuu," you STINK!!!
OKLAHOMA CITY, OKLAHOMA -- This store should be closed down. The person working the drive up window let us know before saying anything that our order would be at least 20 minutes because there was two orders in front of us. I responded with "OK I would look at the menu a minute," which the rude and loud mouth employee said "Well then I'll be back in 15 minutes" to take our order. At that point I parked to go inside only to find the place was filthy and dirty and the employees were all as rude as the one working the drive up window. I left and would seriously consider that CORP office would review this franchise and take some form of action towards the owners of this dump!
TULSA, OKLAHOMA -- My husband and I went to the Long John Silver's location on S. Garnett today and it was terrible! Had to get small or large drinks due to no medium cups. When we choose the large drinks we got charged for the large drink when I feel that we should have gotten charged for a medium! Then they were out of cheese curds. Then they didn't change the Mt. Dew on the fountain when they had told me they were going to do it.
The manager on duty looked like a slob and no one could read his name on the name tag because it was on the right side his belly and sideways. Then we asked for a receipt and the manager wrote down what we ordered, price of items, and grand total. When I asked why I got that instead of a printed receipt, he says that they have no paper for the register. This was a terrible experience at LJS. We will NEVER go back to this location!! Sorry excuse of customer service!!!
HILLSBORO, OHIO -- First we stopped at the restaurant to be served a meal as advertised. "Cod is back" - This sign is visible to hundreds of people as it is on a street that leads to several other restaurants and shopping locations. Their response was Quote "out of stock." My response was "then take the sign down." The employees had time to talk about other things that had nothing to do with Long John Silver's except doing their job. Do not advertise something you do not have.
A few days later I stop to try this again and the restaurant was closed. I can understand the restaurant has hours; however all other restaurants in the area were open and would be open for at least one to two hours later than Long John Sliver's. I forgot to mention this was on a Friday. Most people are working at their job and have things to get done around their house. If it had been at a late hour I would have been OK with this. They were closed at 8:30 pm. Was served at another restaurant and will not go back.
WOOSTER, OHIO -- My wife is allergic to Shell Fish. Sunday evening we went to the Wooster Long John Silver's unit for a meal. Today she has been experiencing difficulty breathing. After some thought she called the local unit and asked if they used separate oil to cook fish and shrimp, the person said that they do not. This is not a good idea because of people's allergy to Shell Fish. Some years ago at a restaurant in Memphis TN, I asked if the Shell Fish was cooked separate, and was told that they use an entirely different kitchen for Shell Fish just because of this. My suggestion to Long John Silver's is give this some serious consideration.
LITTLE ROCK, ARKANSAS -- My wife and I stopped to get a fish dinner. I asked the cashier what you got in the lunch special posted by picture with no details, just a price. He said like I was stupid, "it's right there in the picture." He then continued to be rude through the ordering process and never told me what came with the order. My wife ask me to just put it on a customer complaints site and not say anything there. I did and the site was ** too. I felt they purposely made it hard to complain, asking for receipt numbers etc. We will NEVER go there again and help them stay in business. You should do the same, give your money to the deserving.
FLORIDA CITY, FLORIDA, FLORIDA -- I visited the Long John Silver's 12-11-12 around 1 pm. Ordered the 2 pc fish and more. The lady was unable to tell me if their Mist Drink was decaf, so I opted not to get a drink. After sitting down, I tried the Coleslaw first and it tasted like a dirty dish rag, so I thought maybe I missed something and tried another bite which I had to spit out. Then I tried the fries and they tasted like they were cooked in old grease. I then began to try the fish which seemed to be okay, but after trying the other two items I wasn't feeling quite well.
After finishing the fish, and began to leave I approached the lady that served me which another employee was sitting beside us listening as I explained about the Coleslaw tasting sour, and the Fries tasted as if they were cooked in old grease. They offered to give me something else, but I did not want to take any more chances with my health and told them thank you, but I was through.
KIRKSVILLE, MISSOURI -- We have eating at this restaurant a lot of times, never having a problem there ever before. I ordered our food to go. Got home to find that part of our order was missing. I tried to call them 5 times to get no answer until I was on my way back to pick up my forgotten food. When I did get an employee to pick up, I was told the manager was too busy to talk to me.
I went to the restaurant and was made to wait in drive Thru for over 10 mins. on the food forgotten. The manager then made time for me and was not helpful at all and of cared less if I was happy or not with LJS. We will not eat there for a very long time if ever again. This woman needs to learn how to handle her self in this type of situation and at least act like she really cares about LJS and her customers.
KINGMAN, ARIZONA -- I was told today, that they did not have a fish deal. I told them that it is ongoing on the TV and I just had some last week. I explained the deal to the gal because maybe she was new. She said that they only had a chicken deal. I told her how far we had driven just for the fish and we were sure about the TV ads. We always watch the ads so that we can afford your delicious fish and that wonderful coleslaw.
Since we've been home from our wasted trip we have seen the TV ad twice. I have had missing hushpuppies and got 6 fish instead of 8. Once I went back for it the following week while I was in town. The next time I let it go. I've gone to the store in Bullhead AZ and they always know what the current deals are. I would go there more but it's out of my and further away.
The store is always clean and the people are pleasant but I don't think they are kept up to date on the latest deals and ads. Often many people drive far to go shopping and to pick up a bite. They can't afford to go back when vendors have again made another mistake. If times get harder this could make an impact on your sales.