PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silver's on Brownsville Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.
His name is ** and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive. Thank You ** for a job well done. To the survey site "peeuuu," you STINK!!!
SUMMERVILLE, GEORGIA -- On August 1, 2008 my husband, grandson and myself went to Long John Silver's/A&W in Summerville, Georgia. This was the worst experience that we have ever had. First of all, when we went inside and tried to order, the girl waiting on us seemed very confused and not very knowledgeable of the procedures and/or food choices.
We finally got our orders placed (while other customers were having the same problems) and waited and waited. Finally, a man that was working in the back called a number, a lady that had been standing there since before we came in, stepped up to get the "to go" order and I just happened to notice that the number called was my number. I told the man and told him that my order was for "there" he apologized and the other lady still waited.
This was really irritating but nothing to what we discovered when we went into the dining area to eat. The table and floors were nasty and the area around our booth smelled soured. In front of the drink counter, water was standing like you wouldn't believe. I told a girl (same one that took our orders) that someone was going to get hurt (I almost fell and so did other customers, that I saw). She said that she would take care of it right then. Well she did take care of it, she put a wet floor sign on one end of it and didn't even mop the water up. In this water was also food that had not been swept from the floor.
The floor area around our booth had food, liquids and paper all under and around it. The seat that I sit in was "sticky!" I had to wipe the table top before we could eat. The whole place was so nasty and disorganized. As we were leaving, around back the manager was in her vehicle with the door open and smoking a cigarette. She should have been inside trying to teach the help something and cleaning that NASTY place up. The health department would not appreciate this at all.
Last year, I became very ill after eating at this same Long John Silver's along with co-workers that ate the same food and the same day. I was so sick that my husband had to come to my job and drive me home because I was not able to drive myself (food poisoning). This has never happened to me before. I should have complained then, but I just let it go. I felt like I needed to complain about this last visit because people that dine out deserve a clean and safe place to do so, as well as people that are trained well enough to take care of them and the surroundings.
HARRIMAN, TENNESSEE -- My wife and I stopped at Long John Silver's Restaurant in Harriman today, March 4, 2008, for dinner. We ordered 2 fish dinners with slaw, fries and hushpuppies. I started eating my fish and felt something in the corner of my mouth - lo and behold it was a very long hair. When I finally got it all out of my mouth, with a rather sick feeling in my stomach.
I ask a guy (who had his head shaved bald) if he was the manager. He said yes he was. I told him about the hair in my food and actually showed him the hair. His statement to me was, "Well, it's not mine." I stated to him that it was not mine either nor was it my wife's as we both have very short hair. The guy did not say anything else, just turned and walked away.
The french fries were cold and appeared as if they had stayed in the grease for an extended period of time because the inside of that had fries had nothing in the center of them. The employees looked nasty and were all wearing nasty and unkempt uniforms. At one point some guy came in with a friend, got cups filled up drinks, then went behind the counter and picked up his own food. He and his friend then went over to a table and ate the foods. He came in off the street handled food behind the counter, without washing his hands nor did he put on any gloves.
This in my opinion is absolutely against Health Department rules and this will be reported to them as soon as they open up tomorrow morning. The restaurant is nasty and unfit to serve the public. Before we left the restaurant the manager did come back to our table, said "Sorry about the hair, would you like a piece of pie." We said no.
It is kind of hard to eat a piece of pie after having a piece of hairy fish. This restaurant needs to be cleaned up and also the employees need to be trained in customer service and cleanliness. It is rather hard to eat at a place that is so nasty. Clean it up - hire cleaner employees or call in the demolition team. That would be my recommendation.
LAFAYETTE, INDIANA -- I went through the drive through and ordered the grilled fish dinner. I pulled around to the window to get my food and after sitting there for 10 minutes, 2 cars pull up behind me at the drive up window. After sitting there another 10 minutes, I was asked to pull over so they could give the 2 cars behind me their food, mine still wasn't ready. So, I pull over to let the other cars get their food. After sitting there another 5 minutes without my food, I went inside and asked them to refund my money and left. I will never go back again!
FLORIDA CITY, FLORIDA, FLORIDA -- I visited the Long John Silver's 12-11-12 around 1 pm. Ordered the 2 pc fish and more. The lady was unable to tell me if their Mist Drink was decaf, so I opted not to get a drink. After sitting down, I tried the Coleslaw first and it tasted like a dirty dish rag, so I thought maybe I missed something and tried another bite which I had to spit out. Then I tried the fries and they tasted like they were cooked in old grease. I then began to try the fish which seemed to be okay, but after trying the other two items I wasn't feeling quite well.
After finishing the fish, and began to leave I approached the lady that served me which another employee was sitting beside us listening as I explained about the Coleslaw tasting sour, and the Fries tasted as if they were cooked in old grease. They offered to give me something else, but I did not want to take any more chances with my health and told them thank you, but I was through.
KIRKSVILLE, MISSOURI -- We have eating at this restaurant a lot of times, never having a problem there ever before. I ordered our food to go. Got home to find that part of our order was missing. I tried to call them 5 times to get no answer until I was on my way back to pick up my forgotten food. When I did get an employee to pick up, I was told the manager was too busy to talk to me.
I went to the restaurant and was made to wait in drive Thru for over 10 mins. on the food forgotten. The manager then made time for me and was not helpful at all and of cared less if I was happy or not with LJS. We will not eat there for a very long time if ever again. This woman needs to learn how to handle herself in this type of situation and at least act like she really cares about LJS and her customers.
KINGMAN, ARIZONA -- I was told today, that they did not have a fish deal. I told them that it is ongoing on the TV and I just had some last week. I explained the deal to the gal because maybe she was new. She said that they only had a chicken deal. I told her how far we had driven just for the fish and we were sure about the TV ads. We always watch the ads so that we can afford your delicious fish and that wonderful coleslaw.
Since we've been home from our wasted trip we have seen the TV ad twice. I have had missing hushpuppies and got 6 fish instead of 8. Once I went back for it the following week while I was in town. The next time I let it go. I've gone to the store in Bullhead AZ and they always know what the current deals are. I would go there more but it's out of my and further away.
The store is always clean and the people are pleasant but I don't think they are kept up to date on the latest deals and ads. Often many people drive far to go shopping and to pick up a bite. They can't afford to go back when vendors have again made another mistake. If times get harder this could make an impact on your sales.
On Sept. 2, 2011 I went to a Long John Silver's and got my lunch for the day. That all was fine, but on the back of the receipt was a sweepstakes offer of a chance to win $1,000.00 to take a survey. I did and at the end of the survey it said I was not eligible to win without a reason why. I looked up the rules and I did not see any reason at all not to be. I see this as a way to get info of a person so telemarketers can call and harass them. I have gotten a hold of a lawyer and we will get to the bottom of this.
BARSTOW, CALIFORNIA -- My husband and I waited in the drive through for at least 15 minutes with only 1 car in front of us. I got out and went into the store to see what was taking so long. When I got into the store they only had 1 young man working both the drive through and the front counter. So I ask the cook where the manager was and he said "** is on the phone." This explains why the young man was by himself. Then after about 5 minutes ** the manager came out and when I told her how long I had been waiting then all she had to say was that she had to count the drawers for the next shift. It took 20 minutes to get 1 Fish and Chicken Combo.
Even though I was inside the restaurant it was rang up in the drive through. However I do not think the young man ** was at fault, I believe that it was the rude manager's fault, she should have been helping customers instead of talking on the phone. I WILL NEVER GO TO THE BARSTOW, CALIFORNIA, LONG JOHN SILVER'S RESTAURANT #31860 AGAIN. Also the telephone # on the receipt is incorrect. Barstow's area code is 760 not 909 as printed on the receipt.