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Long John Silver's Restaurants Consumer Reviews - Page 2

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Nasty Food With Hair - Unclean Employees
By -

HARRIMAN, TENNESSEE -- My wife and I stopped at Long John Silver's Restaurant in Harriman today, March 4, 2008, for dinner. We ordered 2 fish dinners with slaw, fries and hushpuppies. I started eating my fish and felt something in the corner of my mouth - lo and behold it was a very long hair. When I finally got it all out of my mouth, with a rather sick feeling in my stomach.

I ask a guy (who had his head shaved bald) if he was the manager. He said yes he was. I told him about the hair in my food and actually showed him the hair. His statement to me was, "Well, it's not mine." I stated to him that it was not mine either nor was it my wife's as we both have very short hair. The guy did not say anything else, just turned and walked away.

The french fries were cold and appeared as if they had stayed in the grease for an extended period of time because the inside of that had fries had nothing in the center of them. The employees looked nasty and were all wearing nasty and unkempt uniforms. At one point some guy came in with a friend, got cups filled up drinks, then went behind the counter and picked up his own food. He and his friend then went over to a table and ate the foods. He came in off the street handled food behind the counter, without washing his hands nor did he put on any gloves.

This in my opinion is absolutely against Health Department rules and this will be reported to them as soon as they open up tomorrow morning. The restaurant is nasty and unfit to serve the public. Before we left the restaurant the manager did come back to our table, said "Sorry about the hair, would you like a piece of pie." We said no.

It is kind of hard to eat a piece of pie after having a piece of hairy fish. This restaurant needs to be cleaned up and also the employees need to be trained in customer service and cleanliness. It is rather hard to eat at a place that is so nasty. Clean it up - hire cleaner employees or call in the demolition team. That would be my recommendation.

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Terrible Customer Service!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- My husband and I went to the Long John Silver's location on S. Garnett today and it was terrible! Had to get small or large drinks due to no medium cups. When we choose the large drinks we got charged for the large drink when I feel that we should have gotten charged for a medium! Then they were out of cheese curds. Then they didn't change the Mt. Dew on the fountain when they had told me they were going to do it.

The manager on duty looked like a slob and no one could read his name on the name tag because it was on the right side his belly and sideways. Then we asked for a receipt and the manager wrote down what we ordered, price of items, and grand total. When I asked why I got that instead of a printed receipt, he says that they have no paper for the register. This was a terrible experience at LJS. We will NEVER go back to this location!! Sorry excuse of customer service!!!

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Out of Advertised Stock and Closed Earlier Then Other Restaurants
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HILLSBORO, OHIO -- First we stopped at the restaurant to be served a meal as advertised. "Cod is back" - This sign is visible to hundreds of people as it is on a street that leads to several other restaurants and shopping locations. Their response was Quote "out of stock." My response was "then take the sign down." The employees had time to talk about other things that had nothing to do with Long John Silver's except doing their job. Do not advertise something you do not have.

A few days later I stop to try this again and the restaurant was closed. I can understand the restaurant has hours; however all other restaurants in the area were open and would be open for at least one to two hours later than Long John Sliver's. I forgot to mention this was on a Friday. Most people are working at their job and have things to get done around their house. If it had been at a late hour I would have been OK with this. They were closed at 8:30 pm. Was served at another restaurant and will not go back.

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Oh Brother! Another Tartar Sauce Review...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I would've liked to rang their bell... both literally and figuratively. The chicken planks were delectable, as were the new style of fries they serve. The problem was with the tartar sauce and its consistency... or lack thereof. It had obviously been watered down, much the same way your buffet style restaurants derive pleasure from doing that to their Ranch dressing at the salad bar.

Perhaps, I am just spoiled, and have become accustomed to receiving a quality tartar sauce that could stand on a spoon turned sideways. Whatever lofty ambitions they may have had at getting another patron to ring the bell as they exited the door, went down the drain when they decided to dilute my delightful dip. In my opinion, the standard of your average fish & chips joint boils down to the tartar sauce. That is the deal breaker for me.

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The Survey Site Is Awful
By -

PITTSBURGH, PENNSYLVANIA -- I received very good service at the Long John Silver's on Brownsville Road in Pittsburgh, Pennsylvania that I decided to participate in the survey. Well sadly, I couldn't find the site. This is why I am here; to complain about how hard it is to find the site to do the survey. We had such excellent service that we promised the young man we would do the survey.

His name is ** and he is the best. His personality, professionalism, his willingness to please us and how he came back to the table to check on us and see if we wanted anything else was most impressive. Thank You ** for a job well done. To the survey site "peeuuu," you STINK!!!

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Terrible Service!
By -

LAFAYETTE, INDIANA -- I went through the drive through and ordered the grilled fish dinner. I pulled around to the window to get my food and after sitting there for 10 minutes, 2 cars pull up behind me at the drive up window. After sitting there another 10 minutes, I was asked to pull over so they could give the 2 cars behind me their food, mine still wasn't ready. So, I pull over to let the other cars get their food. After sitting there another 5 minutes without my food, I went inside and asked them to refund my money and left. I will never go back again!

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Allergic Reaction to Multi-Use Cooking Oil.
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

WOOSTER, OHIO -- My wife is allergic to Shellfish. Sunday evening we went to the Wooster Long John Silver's unit for a meal. Today she has been experiencing difficulty breathing. After some thought she called the local unit and asked if they used separate oil to cook fish and shrimp, the person said that they do not. This is not a good idea because of people's allergy to Shellfish. Some years ago at a restaurant in Memphis TN, I asked if the Shellfish was cooked separate, and was told that they use an entirely different kitchen for Shell Fish just because of this. My suggestion to Long John Silver's is give this some serious consideration.

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CRAP, CRAP, Insulting, Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE ROCK, ARKANSAS -- My wife and I stopped to get a fish dinner. I asked the cashier what you got in the lunch special posted by picture with no details, just a price. He said like I was stupid, "it's right there in the picture." He then continued to be rude through the ordering process and never told me what came with the order. My wife ask me to just put it on a customer complaints site and not say anything there. I did and the site was ** too. I felt they purposely made it hard to complain, asking for receipt numbers etc. We will NEVER go there again and help them stay in business. You should do the same, give your money to the deserving.

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Unhealthy Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA CITY, FLORIDA, FLORIDA -- I visited the Long John Silver's 12-11-12 around 1 pm. Ordered the 2 pc fish and more. The lady was unable to tell me if their Mist Drink was decaf, so I opted not to get a drink. After sitting down, I tried the Coleslaw first and it tasted like a dirty dish rag, so I thought maybe I missed something and tried another bite which I had to spit out. Then I tried the fries and they tasted like they were cooked in old grease. I then began to try the fish which seemed to be okay, but after trying the other two items I wasn't feeling quite well.

After finishing the fish, and began to leave I approached the lady that served me which another employee was sitting beside us listening as I explained about the Coleslaw tasting sour, and the Fries tasted as if they were cooked in old grease. They offered to give me something else, but I did not want to take any more chances with my health and told them thank you, but I was through.

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This LJS Needs New Management, the Woman @ This Restaurant Could Care LESS About Her Customers at All.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KIRKSVILLE, MISSOURI -- We have eating at this restaurant a lot of times, never having a problem there ever before. I ordered our food to go. Got home to find that part of our order was missing. I tried to call them 5 times to get no answer until I was on my way back to pick up my forgotten food. When I did get an employee to pick up, I was told the manager was too busy to talk to me.

I went to the restaurant and was made to wait in drive Thru for over 10 mins. on the food forgotten. The manager then made time for me and was not helpful at all and of cared less if I was happy or not with LJS. We will not eat there for a very long time if ever again. This woman needs to learn how to handle herself in this type of situation and at least act like she really cares about LJS and her customers.

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Long John Silver's Restaurants Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 17 ratings and
46 reviews & complaints.
Contact Information:
Long John Silver's Restaurants
Kincaid Towers
9505 Williamsburg Plaza, Suite 300
Louisville, KY 4022
502-815-6100 (ph)
www.ljsilvers.com
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