customer service and account handling
UNION, NEW JERSEY -- Here is a company that operates under several different names (LTC, Lors photography studios and photography studios of Lors,Keepsake and Empires Classics) but the customer service and accounting department are the same one. This company took pictures at my daughters school and even though my payment was sealed in their envelope and then taped shut they sent me a letter stating thet they never received my payment. Giving them the benefit of the doubt, I sent a replacement check. They in turn cashed both checks and did not send the pictures. After contacting them several times The only response I got was sent proof of payment and that they would "reprint the pictures". I have to pay for copies of the checks from the bank to send to them and they get to sit on my money in their account for free. As for them reprinting the pictures, that would imply there had been a first printing of the pictures. I sure didn't receive them so who did? This company is costing money and are being dishonest about receiving both checks. They claim to be using proper accounting programs but refuse to refund my money until they receive copies of the cancelled checks. I will never let them take my childs pictures again!