Poor customer relations
Ever since Lufthansa allied with United (the worse airline in the skies) they have dragged themselves down to United’s level.
Yesterday I made a reservation from Los Angeles to Frankfurt, Germany the ... read full review3 Replies - Latest reply on 08/07/2013
very bad service by Lufthansa
VANCOUVER, FRANKFURT -- I took Lufthansa from Munich to Vancouver, transferred from Frankfurt. Since I was going to snowboard in Whistler, I took a big burton snowboard pully bag with me. It was not problem to check in Munich.
After ... read full review1 Replies - Latest reply on 02/08/2006
GERMANY, OREGON -- En-route on this airline connecting flight through from Split Croatia to Milan Italy
1 Replies - Latest reply on 06/01/2013Add reply
Change of planes in Munich Germany
Bags checked through for me
From Milan transport arranged to Bergamo airport and fly to Tel Aviv
While stuck in passport control and again through security Lufthansa left with my luggage but not me
I was lied to. Repeatedly
I believe they over sold that flight and resold my seats
My luggage was not in Milan when I got there telephone numbers they have me
Did not work. Lufthansa customer service in Milan yuk!
I am out prepaid airfare and lodging not to mention my luggage
Do not use this airline. They are not customer service. Try British Airways for a refreshment!!
I flew to Germany several times on Lufthansa and found them to be one of the best in the business in all categories, from booking the ticket to the destination without a hitch, I just wish they would ditch United Airlines. 2 Replies - Latest reply on 05/13/2012Add reply
DENVER -- I've been flying Lufthansa for over 12 years. In general I was pleased with their service.
1 Replies - Latest reply on 01/09/2012Add reply
During all these years I used United Mileage Plus program to collect miles from all Lufthansa flights.
During last Flight in Nov/December for reason unknown to me, Lufthansa opened Miles account for my self and credited all 38,000 miles to their program.
The only thing I did differently this time was using online check in program that I never used before.
Once I realized what happened I called Lufthansa to release my miles but Lufthansa refused saying I can not move the miles between partner programs!!!
After about 15 calls to both US and Germany, I was finally told that I need to close my Lufthansa account by written request and that my Miles will be annulled. Lets' hope that United will be able to pull them in after account closure.
Not to mention I need these miles to keep my 1K status with United.
What a mess.
LO398 Flight Cancellation
1. When it was my turn after lining up for quite a while to rebook my flight, I asked the LH staff what is my compensation since EC regulations indicate that passengers have a right ... read full review2 Replies - Latest reply on 10/20/2011
Lufthansa have lost my luggage (reported) three days ago (March 27, 2011) and they still do not know when I will get it! It was just a flight from Berlin to Dubrovnik (through Munich).
1 Replies - Latest reply on 03/30/2011Add reply
They had 2 hour and 45 minutes between my flights. How much more time do you need?
I am business traveler and I am left just with my laptop. I can't continue my business trip since I do not have any cloths!!!!
This is my second luggage lost in 10 days and both by Lufthansa!!! My previous luggage was delivered after 3 days!!!
Lufthansa do not have any workable Customer Service and their response was not on a subject or informative. Lost luggage tracing system is not responding too... They did not know where I was and where I was traveling to….
My recommendation: This is not airline for business class travelers and airline without any Customer Service services!!! This is a disgrace for Germany and aviation industry!
Lufthansa Ground Personnel
Last week I had to fly from Los Angeles, California, USA to St. Petersburg, Russia and had the misfortune of having to layover 4 hours at the Frankfurt airport in Germany, Lufthansa’s main Hub. I spent ... read full review5 Replies - Latest reply on 06/16/2010
Bait and Switch/Customer Service
FRANKFURT -- I wish I had the problems the other reviewers did instead of the ones we experienced.
First, we purchased 4 tickets from the Lufthansa website, paying Lufthansa rates for what we expected to be a premium ... read full review2 Replies - Latest reply on 03/03/2007
Appalling Customer Service
UK -- On 06.09.05 I traveled from Birmingham to Sofia via Frankfurt on flights 4907 and 3430. On arrival at Sofia airport, I and a number of other passengers waited to collect our luggage, only to discover ... read full review1 Replies - Latest reply on 12/19/2011