Lufthansa Consumer Reviews - Page 3

VANCOUVER, FRANKFURT -- I took Lufthansa from Munich to Vancouver, transferred from Frankfurt. Since I was going to snowboard in Whistler, I took a big Burton snowboard pulley bag with me. It was not problem to check in Munich. After a wonderful vacation in Whistler, I went to Vancouver airport to check in. But this time, I was told the Burton pulley bag was too heavy (34kilo). They had changed the policy. From Nov. 1st. 2005, all luggage should be less than 25 kilo, blah blah blah. I had to pay 30 dollar for this.

My good feeling of vacation was completely ruined by this. I was issued an electrical ticket in Munich and there was nothing mentioned about luggage weight (this same pulley bag). Second, later some passengers told me I could remove some stuff from the overweight bag and put it into another bag. I did have a backpack. The point is that the lady in the check in didn't bother to give me this advice. How would Germans learn how to provide services? Their attitude is totally unacceptable. Later I tried to complain at Frankfurt Airport. The feedback from Lufthansa employee was also very bad. He was so rude. I would never fly Lufthansa again.

GERMANY, OREGON -- En-route on this airline connecting flight through from Split Croatia to Milan Italy. Change of planes in Munich, Germany - Bags checked through for me from Milan transport arranged to Bergamo airport and fly to Tel Aviv
While stuck in passport control and again through security Lufthansa left with my luggage but not me - I was lied to. Repeatedly I believe they oversold that flight and resold my seats.

My luggage was not in Milan when I got there. Telephone numbers they gave me Did not work. Lufthansa customer service in Milan - yuck! I am out prepaid airfare and lodging not to mention my luggage. Do not use this airline. They are not customer service. Try British Airways for a refreshment!!

HUNTINGTON BEACH, CALIFORNIA -- On June 27th I boarded a flight on Lufthansafrom Frankfurt to Los Angeles. My seat was next to a very obese woman. It was an eleven hour flight. This woman was hogging at least 20 to 25% of my seat. I was very uncomfortable. As you know in economy there is not much room to spare. I complained to Lufthansa and as compensation they sent me a 50 Euro voucher for duty free merchandise on my next flight. Completely outrached, I sent it back letting them know that I would never fly their airline again. Two months later I am still livid having been exposed to such a flight. Of course the flight was completely full with nowhere to go.

DENVER -- I've been flying Lufthansa for over 12 years. In general I was pleased with their service. During all these years I used United Mileage Plus program to collect miles from all Lufthansa flights. During last Flight in Nov/December for reason unknown to me, Lufthansa opened Miles account for myself and credited all 38,000 miles to their program.

The only thing I did differently this time was using online check-in program that I never used before. Once I realized what happened I called Lufthansa to release my miles but Lufthansa refused saying I cannot move the miles between partner programs!!!

After about 15 calls to both US and Germany, I was finally told that I need to close my Lufthansa account by written request and that my Miles will be annulled. Let's hope that United will be able to pull them in after account closure. Not to mention I need these miles to keep my 1K status with United. What a mess.

We were flying Lufthansa last week for a one week vacation abroad. Two out of three suitcases didn't arrive with us. We only got them 2 full days later. Both me and my son only had no clothes and had to spend the short vacation time on buying a few necessaries, about half we can prove with receipts. In reality it was quite a bit more since we needed transportation to the stores, we didn't think about taking receipts till after our shopping was well on the way - we were a bit tired after a day of flying topped by 2 hours of waiting for luggage and filling out the forms.

Imagine my disappointment when I was told at Lufthansa Lost & Found that I am not even entitled to the compensation I can prove with my receipts, but just to a half of it, because "I get to use the bought items". I don't need a second toothbrush, shaving set or another 3 pairs of trunks! (No, I forgot to take receipt on the first two). I'll give the sandals and the shorts to Lufthansa! I feel I should be compensated in access to the receipts I have submitted, using common sense (they are all for clothes, I forgot the receipt for the toiletry items). Also, credit cards charge extra for currency conversion (US dollars to Israeli NIS), I should be paid that as well.

You can buy flight tickets and make use of bonus points via the Lufthansa Miles and More program BUT be careful! Just bought 3 flight tickets for my wife and two children for our summer holiday in Spain; decided to make use of points for my own ticket, which turned out to be bad business for us: Miles and More - on some routes - make use of expensive tickets and claims accordingly tax, meaning that you will be charged extra (besides the used points).

In our case I ended up paying much more for the same ticket as rest of the family and at the same time lost a lot of my bonus points. As a consequence of that - and because Lufthansa will not refund - I have cancelled my membership of Miles And More and I have changed my business travel profile to exclude Lufthansa in the future.

Lufthansa have lost my luggage (reported) three days ago (March 27, 2011) and they still do not know when I will get it! It was just a flight from Berlin to Dubrovnik (through Munich). They had 2 hour and 45 minutes between my flights. How much more time do you need? I am business traveler and I am left just with my laptop. I can't continue my business trip since I do not have any clothes!!! This is my second luggage lost in 10 days and both by Lufthansa!!! My previous luggage was delivered after 3 days!!! Lufthansa do not have any workable Customer Service and their response was not on a subject or informative.

Lost luggage tracing system is not responding too... They did not know where I was and where I was traveling to. My recommendation: This is not airline for business class travelers and airline without any Customer Service services!!! This is a disgrace for Germany and aviation industry!

EAST MEADOW, NEW YORK -- I'm waiting to see whether Lufthansa will keep ignoring my letter, sent 3 weeks ago. After their flight arrived late (from Geneva to Munich, July 10th), I had to sleep over in Munich and catch their flight to Chicago the next day. The ticket agent told me she'd reserved a room at a Sheraton, then barely caught up with me on my way down the elevator to say they were booked full, and I'd be at the Holiday Inn.

The next day, I flew from Munich and watched everyone around me enjoy movies...while the monitor in the seat in front of me wouldn't work for the next 8 or 9 hours. No music, no movies, no nothing. You'd think they would want to reply to my letter, some sort of token of their regret. We'll see. I tried to get their phone and/or email for Customer Relations (on their site), but the links don't seem to work there.

Ever since Lufthansa allied with United (the worst airline in the skies) they have dragged themselves down to United's level. Yesterday I made a reservation from Los Angeles to Frankfurt, Germany - the flight I would have liked was $1,222.00 so I booked a later flight for $954.00. Today the flight I wanted is $954.00 so I called Lufthansa and ask if I could change to the earlier flight. They told me there would be a charge to make the change of $250.00 per ticket because it was just over 24 hours. I spoke to supervisor, ** and he said there was nothing he could do because these rules are made with their alliance (United once again).

The tickets are nonrefundable so I am stuck this time. However I have been flying Lufthansa every year that I have gone to Europe for at least the last ten years but this will be the last time I ever fly Lufthansa. I haven't flown United for about 15 years since the last time they screwed me so it will be the same with Lufthansa.

My daughter recently flew on Lufthansa from the USA to where we live here in Turkey. After numerous delays (caused partly by the weather and so not entirely Lufthansa's fault) her luggage did not arrive with her, but was delivered to our apartment the next day. Three digital cameras which her mother had ordered as Christmas gifts were not in the suitcase when it arrived. Inside the suitcase were documents indicating that it had been opened for inspection by both the TSA in the States and by security in Munich.

We have filed a complaint with Lufthansa, but have not heard a word from them. Their customer service lines both here in Istanbul and in the States are constantly busy. If something like this has happened to you, how did you resolve it? BTW, the credit card with which she purchased the cameras doesn't cover items in checked baggage.