Lufthansa Consumer Reviews - Page 4

FRANKFURT -- Lufthansa's check-in counter in Dubai, operated by Dnata weighed 5 bags, with weights of 24, 28, 33, 33 and 20 kg on a recent flight from Dubai to Europe. The Dnata agent stated 'you are 95 kg overweight and the charge is 20 euro per kg," made out a bill and held one of our tickets until we paid the fee. Lufthansa at the destination location would only say, "how do we know you have not changed the contents of your bags," and refused to make any effort to assist in recovery of the overcharge.

According to Lufthansa's webpage, the limit out of Dubai is 32 kg. The per kg excess baggage charge is stated as 20euro/kg. Unfortunately, this is only one of many bad experiences with Lufthansa. They have guaranteed seating assignments and then changed them without informing me. Their food service - sandwiches in open containers out of Dubai is unsanitary and unsafe.

My first flight on Lufthansa from Brussels-Frankfurt-Singapore and here's my review. Seat is uncomfortably hard and not easy to even catch a nap on. My pull-out table cannot be deployed and I had to eat while balancing the food on my lap. This is a long flight and there's no personal entertainment system and it was impossible to watch anything on the small shared TV from my first row without spraining my neck! The fare is equal to or more expensive than other airlines offering superior services e. g. Singapore Airlines, BA, Quantas or SAS.

Lastly, there is no number for you to contact Lufthansa for providing customer feedback. I wonder how serious they value customer feedback. I had to write and fax my feedback to them and it's been a few days. I can only hope to hear from them (I will provide an update here once I hear from them). The only positive note on my trip is the crew. They were pleasant and nice, comparable to Singapore Airlines.

MUMBAI -- My Husband and I flew on Lufthansa Flight no LH 756 from Frankfurt to Mumbai on 30th July 2008. While boarding the flight an announcement was made that meals would not be provided to Economy Class passengers. Can you imagine an 8 hour flight without meals? Lufthansa feels a couple of juices should suffice. We may have paid less for our tickets than Business class, but we are humans too. People traveling with children had the hardest time. If the airline was unable to provide meals why was it not announced earlier so as to allow us to arrange food from airport restaurants? We are absolutely disgusted with Lufthansa and will never recommend it to any friends.

I flew to Germany several times on Lufthansa and found them to be one of the best in the business in all categories, from booking the ticket to the destination without a hitch. I just wish they would ditch United Airlines.

My luggage was delayed during my recent trip to Europe. It took Lufthansa over a week to deliver it to me (it was Christmas and the big mess with snow in Frankfurt am Main). To cut the story short, I followed the steps published on Lufthansa website and applied for reimbursement of incurred costs (toiletries, clothing etc.). About a month later I had a check in mail for the entire amount claimed. All is well that ends well.

I recently flew on Lufthansa from Frankfurt to Delhi. One camera and some books was stolen from my luggage. I had complained to Lufthansa regarding this, but they said "we are not responsible for your camera." Please let me know where I will complain regarding this.

NEW JERSEY -- I will never use this airline again. I have traveled all over the globe and this is by far the worst airline. They made me pay an additional $100 because the person on the phone told me to enter erroneous information at time of booking, the CEO is allowing this to happen, he should be fired. Before booking please talk to someone. The most rude service and the extra $100 they got from me was put in the CEO's pocket. He owes me $100. I predict this airline is gone in 5 years. They are the worst.