Well where do I begin, I made the terrible mistake of buying a car from these clowns in 2009. the sales man I worked with "Monte" was a complete joke. I needed the car so I though ok I'll deal with this ... read full review8 Replies - Latest reply on 12/01/2010
AVOID THIS DEALER AT ALL COSTS
WOODBRIDGE, VIRGINIA -- After looking at almost 12 dealerships in the Fairfax and Prince William area, my wife and I finally went to Lustine Toyoya in Woodbride. BIG MISTAKE! Besides being 95 degrees and my wife was pregnant, ... read full review8 Replies - Latest reply on 10/19/2009
WOODBRIDGE, VIRGINIA -- Tonight I got a call from someone "following up" with me about an inquiry I made on a Scion TC in 2010...it's 2014! It was a little after 7pm and there was a lot of noise in the background. He wanted to know if I was still interested in that car, why not (because I said no), he wanted to know what kind of car I have now (I only told him the make), and if I was interested in trading in my car and getting lower payments (I said maybe in the future). He asked me to keep them in mind if I changed my mind. Has anyone ever gotten a call from Lustine or other dealerships like this and after normal business hours? He sounded confused and like he didn't know what to say. Do they hire people to make calls like this at random times? Aren't they supposed to do this during normal working hours, 8am - 5pm for example? The number they called from, 571-337-9034, doesn't seem to be associated with Lustine Toyota in Woodbridge or any Lustine Toyota dealership. Has anyone received a call from this number before from someone claiming to work for Lustine Toyota?2 Replies - Latest reply on 02/06/2014Add reply
Buyer Beware - Deceptive Pricing
WOODBRIDGE, VIRGINIA -- I received in Internet price and after shopping around determined that they were giving the best deal. I sent an email verifying what my price was to be and that I would have a bit of a drive so I wanted ... read full review2 Replies - Latest reply on 11/27/2012
WOODBRIDGE, VIRGINIA -- I got my car from there a few months ago. You can't get in touch with the people there because no one answers the phone in service. Parts will answer their phone before the people in services will. In addition to that, the guy that was assigned to me, Bryant Jones, wasn't there for my appointment. One of his colleagues had to help me because they couldn't FIND him. THEN, while I was waiting for my oil change, the men there are trying to sell me another car. Um...I just got this car from you guys and you're trying to sell me another one. I hate this place and, if you buy a used car, they don't care about you at all. You're nothing to those people but a dollar sign. I was so mad. The guy that referred me got an ear full too. I was so pissed. I hate that place. 1 Replies - Latest reply on 06/13/2012Add reply
Service department not 100% Truthful
WWOODBRIDGE, VIRGINIA -- I had my car towed to Lustine after the serpantine belt had come off and coolant was flowing out of the bottom of my Caravan. I was called from Albert a service advisor who told me that there was a problem ... read full review4 Replies - Latest reply on 07/01/2011
Bad People Skills
WOODBRIDGE, VIRGINIA -- I contacted the facility in reference to something missing from my vehicle
while being serviced, instead of getting a helpful professional on the other end of the phone, I got a disrespectful employee ... read full review
Lustine Toyota, Woodbridge VA
WOODBRIDGE, VIRGINIA -- When we first found our Toyota Sienna online, it was listed with a picture advertising a free lifetime warranty. It also was listed as having 18,235 miles. We drove about two hours to the dealership ... read full review1 Replies - Latest reply on 07/19/2010
Salesmen Behaving Badly
On March 31, 2009 I visited Lustine Toyota of Woodbridge Virginia. I feel the unscrupulous behavior exhibited by the sales staff at Lustine Toyota adds to the stereo typing of a used car salesman, ... read full review8 Replies - Latest reply on 04/20/2009
WOODBRIDGE, VIRGINIA -- Went to Lustine to purchase a Prius. After we agreed on a price, I mentioned a $400 rebate for military who finance with Toyota finance. The contract showed up a few minutes later with a $400 increase ... read full review9 Replies - Latest reply on 04/20/2009
WOODBRIDGE, VIRGINIA -- I went to Lustine Toyota to look at a car. I did a lot of researches before going there. When I went there, the salesman was pretty nice and easy going (at first it seemed). I told him the car I was looking for and the options I wanted. He told me that such options were no longer available but he had a car with similar options that he could get me.
3 Replies - Latest reply on 04/20/2009Add reply
Because I did my research, I knew he was lying so that the could sell what he had.
I did not buy a car from there and I am glad since from looking at the complaints about this dealer, I am sure that I would have more headaches coming.