MEMPHIS, TENNESSEE -- Only needed a quote. Arrived and the female behind the desk advised sign-in. Asked how long? One other person who currently was being helped by an older female.Well, asked if someone else was available, she replied that she doesn't do quotes. She only check in vehicles and proceeded to continue what she was doing. She wasn't remotely interest in helping and quite content. If you have time to wait, you'll be fine. But first impression was lasting for me. If you can't display or show the importance of every potential customer who walks through your establishment, you don't deserve my business. Customer beware.
MELBOURNE, FLORIDA -- Before I decide it to bring my car to Maaco Auto Painting shop, I was kind of a skeptical about bring it there because I heard a lot of negative reports about Maaco. Last week I brought my 2007 Kia Rio LX for a paint job, after the job was completed I picked my car and brought it home, not even realizing that they did a horrible job, I paid $609.00 for a decent paint job and what they did looks like $100.00 paint job. The car was not even sanded the way it was suppose to. I am really disappointed and now I realized that negative reports I was aware about were true and legit. I will never recommend any of Maaco shops to anyone, they take your money and do a very crappy service.
CATHEDRAL CITY, COLORADO -- After getting a $3,000 estimate from another paint job. I contacted Maaco. The manager, Roman was very cordial and a pleasure to deal with. I paid $500 for painting my PT Cruiser. They also repaired both rear quarter panels for less than $200. I am very happy with the work they did and would recommend them to deal with Roman.
GLENDALE, ARIZONA -- After paying off my '07 Pathfinder, I wanted to get some things done so, I took it in for a rear bumper cover replacement and a paint job. The truck was originally white and I wanted it to be a matte black. I even had the jambs, and under the hood being done. The total was $2,252.81 so I do expected a great job, NOT what I got.
There are a lot of spots that just somehow were missed in various parts of the truck, and under the hood was not complete. There is black paint on my passenger front seat, the driver's seat, and on the passenger and driver's side of the second row seating. It's obviously shoe prints. There is paint on some of the doors interior too. There are a few noticeable "nibs" on the hood. There was a clear liquid that had run down one door and drips of it on other areas.
I found a piece of black foam that came from somewhere on my truck and I am going to take it into Fletchers on Wednesday to have them go over my truck. I have no idea how the jackasses managed to crack the piece that goes around my radio but, they did! I just had my sound system completely redone by The Geek Squad so I know for a fact it was NOT cracked!
The cargo area is a mess. There's even some kind of hard, white stuff on it. The weather stripping is missing most of the clips to hold it in place and one of the larger pieces was flat out broke so now that all needs to be replaced. I have been back once but their customer service and especially the lack of care for a person's vehicle! Is just crap!!! They have been around for a really long time so you honestly just assume they are going to actually give a ** and treat your vehicle with respect.
LINDEN, NEW JERSEY -- I brought my SUV to Maaco in Linden, NJ last year for repair of rust, complete paint job, and some repairs. I was given the runaround each time I went to pick up the SUV. It took at least 3 times going back and forth to see the owner and resolve the issues of a sloppy paint job, cracked luggage rack, side view mirror that vibrates, and within 4 months, the rust that was supposed to be repaired and painted is now rusted again in the exact same place.
After dealing with the owner and getting nowhere, I contacted Customer Service and their response was that the rust is only covered for 3 months at most. I purchased the 5 year warranty and paid cash which was my first mistake, but nowhere in the contract does it say anything about rust coverage which I assumed was what the 5 year warranty meant.
I contacted the BBB but Maaco did not respond. I will now contact Consumer Affairs. This company is clearly unreliable and does not stand by their horrible work. After seeing the president Jose Costa on "Undercover Boss" last week, I became more infuriated since he praises this company highly and does nothing of what he perceives. I will also try to contact him. Stay away from any of these dealers as they are franchised and no one cares!!!
SAN ANTONIO, TEXAS -- I brought my classic 1966 Ford Thunderbird that I am very proud of for a repaint. ** is the manager of the Maaco located at, 7490 FM 1560 N, San Antonio, TX 78254. He was very interested in my business and showed a true desire to do a good job for me. Although I live 30 miles from there, he was willing to take me home and pick me up when the car was ready. This was a big selling point for me as everyone I know works during the day, so I had no other way to leave and retrieve the car.
It took a few more days to do the job than originally thought, but the extra time was well worth it. When the car was ready, ** volunteered to deliver the car to my home which was an extra convenience I wouldn't have ever expected. When I saw it, I could hardly believe it was the same car. He told me to look it over for the next week and to let him know of any flaws I found. He would correct them while I waited. I found a few very minor flaws, and good for his word, he worked on them while I waited. Once again, he told me that if I found anything that needed additional attention to bring it back and he will fix it. I have no doubt he will honor his word.
All businesses should have the integrity and great customer service that ** gave to me. I am very proud to show the beautiful Maaco paint job I got to others in the classic car clubs I belong to. It isn't as perfect as the $8,000 to $10,000 paint jobs on show cars, but then I didn't pay nearly that amount, and I am very happy with my car.
I am spreading the word to everyone not only of the great paint job, but of the unbelievable quality of service ** gave to me. Hopefully it will bring him some well-deserved business. It is very seldom I that I am willing to endorse anyone as enthusiastically as I do **. If I could give a rating higher than 5 I would.
PASADENA, TEXAS -- They are the most unreliable service and job ever. The total time of painting and fixing their job is 2 months or more and still can't get it right. I've had nothing but the runaround, and in the end they'll tell you "This is what you get in $1,200 job."
They will advise you after they take your money, (should have gone to dealer) so they justify their incompetence with bunch of words. As I sat there, I saw so many other customers unhappy with their work, and I heard nothing but lame excuses such as "It was raining," or "A painter drama." The manager says "I would have gone with $2,500 platinum paint job." I said "I am glad I didn't because you would have come up with other excuses." And I spoke to the owner himself, a man with lots of tricks under his sleeves.
Please don't spend/waste/throw your money and precious time at this place. I called corporate office for a complaint and describe all the problems. According to them, they will resolve the issues. But, when they called me back they said they are just the mediators who just receives and deliver messages from the shops and in the favor of their own. They said they couldn't do anything because the shop owner says they did their best job and some imperfections may be there, and yet the whole job is disaster. They play with people's hard earned money.
CHESAPEAKE, VIRGINIA -- Maaco was told to replace front bumper, front side/door driver panels, replace light and horn. Maaco gave estimate of 17 hours to fix. Car left first thing on Friday morning. Called Tuesday afternoon. Jeff said they didn't work on Sat/Sun & needed 2 days. Rental car extended to Wed. Jeff said "only needed to be painted, ready Thursday morning".
No phone calls made to them, turned in rental car & went over to Maaco Thursday afternoon almost closing. Brian stated "wouldn't be ready until Friday afternoon". Stated calling me. No phone calls were received at home as claimed by Brian. How many "problems" can crop up when you can't paint 3 panels on a car? Why was there no entry of any phone call from Maaco, nor did they return the calls of my insurance company, as told?
FLINT, MICHIGAN -- Took car in for a paint job after we completed body repair ourselves. Paid extra for sand and seal to have a better paint job done. Car came out with air bubbles, runs in the paint and dirt stuck in paint. Car looks terrible and to top it off we now have a dent where we didn't have one before.
Contacted manager and he agreed to look at it. We took it back and he blamed us for the air bubbles, crap in paint etc. He agreed to see what he could do to correct it but only touched a few spots, left the rest and said that's the best he could do. Car still looks like crap and paint is so thin that if we try wet sanding it, we could take off all the paint. I would not recommend this business to anyone ever.
MENOMONEE FALLS, WISCONSIN -- I am extremely dissatisfied with the service I received at the Menomonee Falls Center M2407. N56W13306 W. Silver Spring Road, Menomonee Falls, Wisconsin 53051. Phone:(262) 783-5447. On 9/15/12 I delivered a brand-new tailgate to have it painted. The tailgate was still boxed, in fact double boxed. The manager told me that they would have to open the box and inspect the tailgate to ensure that the tailgate matched my 2008 Ford F-150.
A worker unpacked and inspected the tailgate and said everything was good to go. He offered to take the packaging and throw it out for me at which time I told him only if he is 100% sure the tailgate was okay. He said yes and took the packaging. The manager said I would have the tailgate back in a day or two. I also received a quote to have damage repaired on a 2005 Ford Five Hundred.
On 9/17/12 I dropped off this car to have it repaired and painted. On 9/21/12 my wife and I stopped by to pick up the tailgate and car. A worker drove the truck to the rear of the building where he installed the tailgate. When he pulled up to the front of the building, I was shocked to see two large dents in the newly painted tailgate, at which time the worker said, “just don't touch it with your hand and you won't notice it”. I told him that was a new tailgate and that I could see the dents from 25 feet away.
I went back inside to show the on-duty manager. He came outside, looked at the dented tailgate, shrugged his head, and said, “We will make it right for you”. I left the tailgate with them. A day later I received a call from the manager. His first words to me were, “the tailgate was damaged before we painted it”. For 15 minutes we went back and forth. The bottom line is the tailgate was delivered new, inspected and okayed by his staff, and damaged while in their care.
Frustrated, I finally told him to call me back when he was ready to make things right. No call from him on Monday, no call from him on Tuesday. Finally I called him at which time he said they were going to repair and paint the tailgate. Well yesterday I picked up the tailgate. Hoping this was the end of this ordeal, I now found that the sides and inside of the tailgate were not painted with the final coat, and that the surface of the tailgate has specks of dirt embedded in the paint. And the dents were still visible. As for my Ford Five Hundred, they left a section inside of the door jamb painted only with primer and did not paint it with the finish coat.
The quality of the work performed on my two vehicles was sub-par to say the least. Not only was I accused of delivering a damaged tailgate, but the whole experience had convinced me not to take either the tailgate or the car back to have them fix what they should have done right the first time. I will never use Maaco again and I will be sure to discourage family and friends to patronize this location as they are completely inept.