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Bad service and paint job
Posted by Funalaska on 05/19/2003
ST. ALBANS, WEST VIRGINIA -- I wanted to get my truck painted and make it look good. I took it to Maaco because it was supposed to be a professional and inexpensive to get done. I drove an hour to get to St. Albans, WV from Ironton, OH and had to leave my truck there a couple of days and return back to pick it up. I thought the paint job was terrible. I told the manager Butch that I was not satisfied and to see if we could work a deal. He said he had no authority to do that but I could talk to the owner if I wanted to bring the truck back again another day. I did contact the owner Joe Wallace and drove all the way down there for him to look at it. He said that he witnessed the truck being sanded and painted. I told him that it has not been sanded. It still had my old paint, that they just painted over it. He told me that he witness the employees stripping the truck to bare metal. I told him that I had already taken the truck to the dealership and they told me that it looked like it had just been painted over and that they didnt even get the surface rust off. He told me that they had stripped it. I told him that I was going to take paint remover and strip it myself and if he could tell me what color it was going to be underneath. He told me "GRAY and GREEN" primer, and he told me that if I did that that he would not touch the truck or fix anything that I could get off his lot. I took the paint stripper and stripped the spot above my cab and the same old paint and rust was underneath it and no primer. Then he told me that they made a mistake and to excuse them. He told me that he would paint the top of the cab and the very bottom edge of the doors and fenders. I told him that the whole paint job was not done right and that I wanted it done right. There were fish eyes every where and he told me they were rock chips but the dealership told me that it came from not prepping the surface right and that it would have to be done all over again. Just to fix what they had done and would probably cost $ 4,000 now to fix their mistake. When I told Butch, the manager, that he told me since I only paid $ 530 for the paint job that I probably couldn't afford a lawyer so sue him. I called their corporate office and talked to Marilyn and she told me she would have to talk to Joe and call me back and I never heard back from her. I am truly not satisfied. I feel that this was fraud, they lied to me totally and said that they seen them strip the truck which was a total lie. P.S. this all took place at 6124 MacCorkle Ave in St. Albans, WV 25177 and phone 1 800 894 8220. Just in case some one else would like to make the same mistake I made.
     
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Being taken advantage of and ripped off
Posted by Funalaska on 05/16/2003
ST. ALBANS, WEST VIRGINIA -- I decided that I wanted to have my 89 GMC Sierra pick up truck painted to make it look good. There was a few dents that I wasnt worried about. I found out that Maaco had the best price on paint jobs. The closest one to me was an hour away drive. I live in Ironton, Ohio and drove all the way to St. Albans, W.Va where I got the truck done. They quoted me on the phone $299.00 just for the paint job. When I got there, they said its $330 for the paint job,then they told me that it will cost another $150 for them to strip the hood, top and tail gate..which I had a little rust spot on the top of the cab. The total bill was $530 with tax and all.. I came back to pick up the truck.. It was awful.. there was fish eyes every where.. The did not sand, strip or primered any where.. You can see where they painted over the rust and everything.. I was so disappointed. I told the manager Butch that I know that they didnt strip it. He said they did. I told him that I am a mechanic, I know about stripping and all that.. I just didnt have the accessories to do the paint job myself. He just stood there.. and wouldnt do anything. So I asked who owned the business. He said Joe. I had to take the truck all the way home an hour away and come back a couple of days later so that Joe the owner could look at it. He said that his employees stripped it and that he had witnessed it. I asked for paint stripper so I could prove it to him that it has not been sand, strip and primere. He agreed to give me the paint stripper. He didnt think I was really going to do it and he threatened me that if I did it that they would not fix the problem. We got into an argument and I told him that I know it hasnt been stripped. He finally admitted that they didnt strip it and I told him I wanted the fish eyes out of the paint and he said no that they would only fix the top of the cab and underneath the doors. I told him no, that wouldnt do me any good. I wanted the truck redone. He refuse to do it and told me to leave his property. I am very upset and would never go to another Maaco again !!!! I am going to take legal action over this. Do not go to MAACO in ST. ALBANS, W.VA !!! I dont know about any other MAACO but I do know this one. Oh, before I forget to say... when I first dropped my truck off, there was a couple from Huntington, W.VA that had just gotten their BMW painted a different color, they were coming to finally pick it up.. They told us that they were not satisfied with their job and that they had forgotten the door jams and alot of things. They had to make 3 round trips to get their car done right. They told us that since we were getting the truck painted the same color that we should be fine..now I wish I wouldve listened.
     
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Posted by cg on 2004-04-16:
Maaco in Alpharetta Georgia is A+.

I was in an accident - someone backed out of their driveway into my van. Tony at Maaco repaired the area crushed and gave me their top grade paint job. It was beautiful! They even came in under what the insurance company paid me for the damage.
I believe that each Maaco shop (like all other businesses) varies in the quality of service.
The shop in Alpharetta came highly recommended. As a matter of fact it was the shop that painted a classic/old mustang that ended up on the cover of a magazine and won as best mustang in show.

Great shop. Great people.
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Maaco should be out of business: Deceptive, and Fraudulent
Posted by Mrg214 on 12/03/2002
My name is [snip] and below is what happened when I took my car in for repair at Maaco, located at 601 South 17th Street in Harrisburg PA.

My original estimate, written during the winter of 2002, included painting the driver side door and door jam, doing bodywork and painting a patch of area behind the door about the size of my hand or less, and touch up paint on my rear bumper. When I dropped the car off, the paper had become old and wrinkled so the man at the copied it onto another sheet and I again instructed what was to be done.

Late August
My significant other, [snip], and I dropped my car off at Maaco, located at 601 South 17th Street in Harrisburg, PA to get my door painted and a small patch of bodywork behind the driver side door. For this, I gave them the paint code that was for my car. It was to be the same paint and quality that was already on my car. I handed them an estimate that was written by Pete back in the first couple months of year 2002. They copied the estimate onto another sheet because it was old and wrinkled. I instructed them again on what needed to be done. I also said that to be added to the list was to install one part inside my car door that I had in my trunk. The part allowed for the power door lock to work because the original part had been cracked. I also told them that there were two parts in the car but that only one was needed and that I had ordered the wrong part initially and I was going to return the unused part. Also, on the original estimate, it included the bodywork to be done behind the driver side door. But, by the time I took it in to Maaco, my boyfriend had performed most of the work behind the driver side door and used some bondo on it. It only needed to be touched up minimally and wet-sanded prior to painting. I also asked them to fix the door because it was not on totally right and was rubbing against the car and said this to the man at the counter while he was re-writing the work order.

Upon picking the car up, I went inside and paid and they then told me where the car was. I went out to the car and one of the staff, Pete, ended up coming out. We were very dissatisfied with the work and had several questions. First and foremost at the time was the abundance of paint inside the entire car. He assured us that we could bring it back to get cleaned up because I really needed to have the car at that time. After driving away less than a mile, I returned to the place very angry and trying to hold back my tears. My driver side window was not working properly and my passenger door handle had been snapped off inside. Nobody from the garage told me of the problems they caused. Instead, they relied on my demands for it to be done. The car reeked profusely of paint fumes. I returned and told them of the complaints and they assured everything would be taken care of. I also questioned where my extra car part was. They said that both parts were needed and that it is in the car door. I have not checked that statement to see whether they were telling the truth or not because I would need to take the inside door panel off which I will be going to a garage to have done. So, within the first day of picking my car up, there was paint over my entire dashboard area, a broken door handle, a missing part that, to my knowledge, was not needed and a window that suddenly started not functioning after dropping the car off to them. Nobody from the garage told me that the door handle was broken or about the window or about “needing” to install the part that I had mistakingly ordered from a different place nearby my former residence.

They said they needed to order the part and to wait to bring my car in to get cleaned up until the passenger side door handle arrived. First, they ordered the wrong part of the door handle. Then, once the part came in, I made my second trip back to Maaco on a Thursday (a man named Lance at Olive Garden covered my shift for me) to get everything taken care of and took off from work to do so. I gave them my work order to review the charges and compare it to what was done. The garage performed no body work on the driver side rear panel. At that point, I was willing to get a partial refund and go elsewhere to have the work done. However, they assured me they could do it right.

They were to remove all overspray throughout the interior and exterior of the car and re-do the patch behind the driver side door that they had only painted over while still charging me to do all of the body work. The only thing extra that I added to the original estimate was to replace a door-lock part and told them of this when originally dropping the car off but they, at this time, said it had not been added to the estimate. There was less bodywork to do and they did not do it until later in this story. So, while dropping the car off the man had not added the labor for installing the one needed doorlock part and I would have paid above the estimate had they explained that to me. However, they failed to do the body work on the car, which was on the estimate. When I picked the car up, they showed it to me in the bay of the garage where it was not lit well and had me pull my car out of the bay and into the street. And, again the work was not done. There still remains overspray all over the dash but not as bad and the body work was not done. And, they did not give me my copy of the work order back. However, they fixed the door handle that they broke and the functioning of the power window.

A few days later, I returned to the garage again and decided to ask them for the stuff they use on the car to remove the overspray. They handed me lacquer thinner and absorbent wipes to use on my dashboard and on the black plastic parts surrounding my dashboard and radio. They also instructed me to wear gloves. However, I never used the lacquer thinner after being instructed to wear gloves and how strong the stuff was for fear that it would ruin my dashboard. The general manager, at a later date, told me that it would have ruined it had I put it on my dashboard.

At this point, I was above and beyond angry and contacted the corporate headquarters via their customer service page on the internet. I explained the entire situation and they contacted the general manager, Wally Carper, at the Maaco I had my car serviced at. Corporate had me contact the general manager and he assured his supervision over my car for everything to get done correctly and told him what the people in his shop had tried to give me to clean my car with. I showed him my car door that was painted and the small area behind it as well as the inside of my car. He was familiar with my situation since he had already spoken to corporate about it. After discussing the situation with him, I decided to give them one final chance to fix my car. I had also told him that a piece of stripping between my door and my window was missing since the time they installed the passenger door handle. We had called Maaco shortly after picking the car up to tell them of the piece of stripping missing and they denied any fault of theirs. We spoke to Pete. After all the problems with this place, I was not about to lose another day of work to get my car fixed for what should have been done on the first trip, and at the most, two trips. Wally contacted his “buddy” at Rent-A-Wreck, and reserved a rental car for me on the day my car was to go back to them AGAIN, on 10/22/02. Wally paid cash for the rental and I thought it was rather strange that since, as he stated, he rented cars there so often, he did not have an account there. Looking back on the situation, I think now that Wally got a little kick out of setting me up with a rental car from his “buddy”. This is because the rental agency tried to put me into an old beat-up vehicle that smelled raunchy and had 180,000 miles on it. Believe me, I’d rather have walked than have driven that car. Then, I requested to have another vehicle and offered to pay any difference in rental fees. The man said there was no difference in cost and gave me a Neon, which I agreed to, and Rent-A-Wreck said that it just hadn’t been cleaned yet. It looked ok and I was late to work so I took it. When I got in the vehicle, I noticed that the fuse panel was off but thought that they probably just had worked on it. Anyway, later that evening as I tried to drive home from a chiropractor appointment around 7 pm, I quickly realized that the headlights did not work. Thank goodness that my apartment was less than a mile away. I just drove home and told Wally Carper, the general manager, about it the next morning.

When I returned to the local Maaco the next morning, I was again late to work because I had to pick up my car and return the rental. Wally then asked me to look over the car. I did so and stated that there is still paint over the inside of the car. Mr. Carper stated that the areas were textured and could not be cleaned any better. I told him it had better come off. The bodywork behind the door looked ok to me. I asked that they try to clean the car again and pointed out that whatever they were using was taking the finish off my dashboard. I was supposed to have my car but the general manager stated that the part had not come in yet. They were waiting for the stripping. Again, I requested my copy of the work order be returned to me. Mr. Carper said that they had it out and now both copies were lost.

I had to return during my lunch hour and my car was still not cleaned of overspray. However, discoloration of my dashboard was very noticeable at that point. The bodywork behind the driver side door looked fine and they said they had installed the strip that was missing from my previous trip back to them that fits between my passenger side door and window. I was angry but thought that a detailer might be able to remove it. I needed to get back to work since I was on my lunch hour and thought that I would just have to take further action against them or call their corporate offices again. At this point, Wally tried to hand me a bill for approximately $32 to cover the cost of the part. I told him I believed they were again at fault after they just had worked on the same door and replaced the passenger door handle. I refused to pay for the part. He then threw the bill off from the counter in a huff and said that I was trying to get a part for free. Another customer or soon-to-be customer was present as well. I said nothing else and left.

Since then, I contacted the corporate offices again and received a response from Marilyn on November 4, 2002 (the phone number she left me was 610-337-6111) that the general manager, Wally Carper, will not do anything further to remedy my situation. She also instructed me that there was nothing else they could do at this point and that the decision lies with the individual garage.


I have since contacted attorneys and have appointments scheduled for Tuesday November 19, 2002. I also need to have garages spend their time writing up estimates for Maaco’s problems. I already went to one garage that says they cannot put the car back to its original condition and suggested having Maaco purchase my car. Also, even if the garage did do the work, they would not be able to guarantee their work because of what Maaco has already done. I must also go to another garage to get a second estimate as well as shopping for attorneys.

On November 13th, my boyfriend visited the Maaco and was told by the general manager, Wally Carper, that they lost the work order even after he previously stated they had it. However, when I pushed the issues regarding my car’s damages, it suddenly turned out that they “lost it”. They were supposed to be sending it to me. In addition, the general manager told my boyfriend that he and I were scam artists and that he would ensure that I was put in prison for seven years for insurance fraud if I took any further action. He mentioned that he would call my insurance company as well as the state insurance commission. My boyfriend, Robert Angeli, then asked as to how he would even know who my insurance company is or anything about me if he did not have a copy of the work order. Despite my believing that I did nothing wrong regarding insurance payments, I contacted my agent, briefly told him what happened and asked what Mr. Carper could possibly be talking about. My insurance agent instructed me that I did nothing wrong. The general manager has also changed his tune and has suddenly decided that I wanted my entire car painted with the cheapest job possible. I don’t think anyone would believe that I wanted my entire car painted. In addition, if I were to have my entire car painted, I most certainly would not have had it painted white.

In summary, I have been lied to and threatened and my car has been destroyed. My boyfriend and I have received nothing but disrespect from the garage. They painted my entire car without permission and obviously thought that I wouldn’t find out about it until it’s too late. Maaco has a total disregard to what they were authorized to do. They were not authorized to paint my car with anything substandard and especially not to paint the ENTIRE vehicle. They kept my receipt and has refused to give me a copy in an attempt to cover up their huge blunder. This has been much more than a mistake in which they got their signals crossed and accidentally painted my car. Even if it were a simple mistake, they have not yet admitted it. Instead, when forced to answer, they lied and said that they did what they were supposed to do. In sum, when I first complained to corporate, Maaco agreed to fix my car and agreed to the problems they caused. They did not dispute that I only had my car door painted. It was not until after I disclosed to them that I knew about my entire car being painted that they changed their tune and said that they were supposed to paint the entire car shoddily.

This can most certainly be considered fraud and the Maaco on 17th street should not be licensed.

On November 17th, I again emailed corporate for written responses to my concerns since they had previously only spoke with me on the telephone. On November 18, 2002, I received a different response from Maaco’s Corporate headquarters stating that they will try to obtain a copy of the work order. Also, they have stated that they forwarded my email to the owner of the shop and that the person I spoke to was only a “shop manager”. Although, before I was told by corporate customer service that he was the one who made the decision and corporate could do nothing further about it.

I corresponded again with customer relations and was informed that the owner was already aware of the situation and no mention was made of the owner being willing to remedy the situation. They have been lying to me and destroyed my vehicle. Also, they never disclosed to me that they painted the vehicle nor did they provide me with any type of receipt, or work order, that they painted my vehicle. And, without this, they would not even have to guarantee their horrendous job. Quite frankly, as far as I know, it is the law that they provide me with a receipt of service, or detriments in this case, that they have performed. It’s fraud.

On November 19th, I had a consultation with an attorney. In addition, I received an estimate for $5763.67 and 14 garage days for repair. A standard rental car for this period, including the weekends, has an estimated charge of $623.46 from Enterprise. The estimate I received is from a Brenner body shop located in Harrisburg. I also went to Faulkner Honda Body Works but was told that they would not give me an estimate because they do not perform such large jobs like my car would require. The man from Faulkner Honda then suggested I go to Nick’s Body Shop, also in Harrisburg, who also would not give an estimate because he said he would not feel as if he had the time to repair my car nor did he think that he would even be able to repair it successfully and referred to the paint job from Maaco as a “mess”.

In addition, I have a copy of an estimate I got from 3-D Auto Body, located in Nicholson PA, that was written on January 29, 2002. The shop still had it on file from January 29, 2002. I may even have the original at my parent’s home. The estimate shows that I wanted my car door painted, not my entire car. This is in addition to the estimate that I received from my insurance company.

It has now been three months since my first visit to Maaco and the paint is peeling and cracking.






     
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Posted by Anonymous on 2002-12-06:
Too long. Lost interest.
Posted by Anonymous on 2002-12-09:
Time for the BBB! Hammer them, girl!
Posted by Anonymous on 2002-12-10:
and make sure that you get copies of EVERYTHING that the other garages, your insurance agent say, etc, in writing!
Posted by Anonymous on 2003-10-10:
Manchester Maaco is run by a very dishonest man. I was suppos to have dents, which were minor, and a paint job. I only got the paint job. He never gave me an estimate, just scheduled the appointment. I trusted this man and he was very sly all dents are still on the car and I am out of pocket $350. When I called to complain, he was fresh, rude and did not act like a professional business man. I realize he is from another country, but does not need to be rude to a woman. I certainly will take this further...to the BBB and who ever else will look at my car. What a rip off.
Posted by Anonymous on 2003-12-20:
Maaco's 1/2 price paint job sounded very attractive UNTIL I read this complaint. I'm afraid to even pull in to any Maaco location.
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Horrendous Customer Service & Lies/Unable to deliver on promises
Posted by DeniseLove on 04/10/2010
AUGUSTA, GEORGIA -- My husband went to the Maaco franchise in Martinez, GA on March 13. Got an estimate and was told "bring the truck on a Saturday and you'll have it the following Saturday". He was impressed with the estimate and we took the truck back on the following Saturday, March 20.

A few FYI facts -
1) The truck was originally dark green with gold on the bottom - he told them to paint it exactly as it was.
2) We live over an hour away from the franchise.
3) Hubby gave his cell phone number because the shop hours were during his working hours and wanted them to be able to reach him if there were questions or problems.

While we were there, we decided to let them find a new hood which was part of the original estimate discussion. When hubby removed the bed liner he found an area of rust/corrosion. Eric, the "manager" told him as a complimentary service, they would brush out the corrosion and just do a cursory spray on the bed since the liner would be replaced - "you don't want that corrosion to go untreated" were Eric's words.

Eric called my husband on Monday, March 22 and told him he found a hood and it would be delivered to them by Wednesday. He then told him it would be ready the following Saturday, March 27.

Friday March 26, my husband called and was told "we've been busy and haven't done any painting except the bottom (which was to be painted gold and cost an extra $150) - the color wasn't right so the painter had to start over. It can be ready early next week - Wednesday at the latest." Hubby wasn't happy but he had some co-workers interested in seeing the job for potential future work. He mentioned this to Eric. Eric told him he was happy for the referrals and would take "extra care to make sure the job was perfect - not that he didn't do that with every job".

The following Tuesday (the day before we were supposed to get the truck back), March 30 my husband called and was told there were some issues with the roof of the truck. Apparently they said there had been previous body work and they were trying to make it perfect. Getting frustrated by now, my husband asked how obvious these "imperfections" were from the ground. "Well, not noticeable" was the answer. He told them just to make it look as good as possible - it is the roof and not many people are going to be hovering over the roof to inspect the paint.

Again, we were told the truck would be ready on Saturday, April 3. Friday, April 2 my husband called to find out what time to be there on Saturday. He was told the truck would not be ready until the following week. By now, he is beyond frustrated. Not only has it taken a week longer than promised, hubby has had to make every phone call himself - no phone calls were made by Maaco to inform us of any issues or delays.

The following week, we planned to go to Maaco on Thursday April 8. Wednesday April 7 my husband got home at 6pm and found a message from Eric on the home answering machine stating that there was a problem found after final paint on the passenger door which was very noticeable and he felt we would regret not having it taken care of. due to the late time we got the message, we could not call back until the following day.

Thursday April 8 - hubby called Eric and told him he was unhappy about having the message left on the home phone because we went out of our way to give the cell number so he could be reached during business hours. Eric told him the labor for fixing the "imperfection" on the door would be $300 but would cut it to $60. We told him to finish the truck. Eric said it would be ready sometime that Friday, April 9. My husband told him we would be there at 9-9:30 am that Saturday April 10 and to have it ready to go when we got there.

Saturday April 10. 9:45 am. We arrived at Maaco. Side note: A coworker of mine was there getting an estimate on a paint job - definitely have to talk to him Monday morning... Eric got to us at 10 (after taking my coworker to the back to show him finished jobs). He told us they were getting the door untaped from the touchup work he called about. We asked to go back and take a look at it. He said "You know what, we have a ton of stuff going on back there. It's not going to be possible to go back there." Mind you this was the same place he had just taken my unsuspecting coworker. At this point my husband was getting exasperated, and voiced his frustration...no he did not raise his voice, nor did he use profanity (for which I was grateful). Eric, the "manager" told him he was not going to have that argument with my husband and told him "you need to simmer down". At this point, my next to the last nerve was being trampled.

Twenty minutes later, the gate opened and one of the painters drove out in my husband's truck. The first thing I noticed was the silver at the bottom...not gold. I immediately walked into the store and asked Eric why the bottom was silver and not gold. He hollered "painter" and went back to what he was doing. Last nerve is now being tested.

I walked out the door with Mr. Painter. The guy who drove the truck out the gate was already out there with my husband disagreeing about the silver/gold issue. As I walked up to the truck, the painter was telling us "that is gold not silver - you need to look closer". At this point the driver said and I quote "I don't know what you're looking at, but you people need to get your eyes checked because what I see is gold". At this point I figured I would need to come up with bail money to release my husband but again he restrained himself. As I turned to walk back into the office, he hollered "I swear on the lives of all my brutha's I served with in the corps that it is gold and you don't know what you're looking at". Any self-respecting Marine would have stood up and slapped him for using the honor of the Corps as an excuse to be rude, thuggish and degrading.

I went into the office and told Eric to give me the bill so I could pay it and leave. At this point Mr. Driver came back into the office and proceeded behind the counter to ring us up. He started rudely mouthing off about color-blindness and I held up my hand and told him he needed to stop. He opened his mouth again and I looked him squarely in his eyes and repeated Stop - once. I asked Eric to please ask Mr. Driver to leave the office. He looked at Mr. Driver and told him to calm down and turned back to his computer. I paid the bill (every stinking penny of $1327.00) and told Eric that his first customer service mistake was telling us we needed to simmer down when we were simply expressing our frustration in a very normal, dissatisfied customer, ADULT manner. I then told him that the second mistake was allowing his painter to rudely tell customers they needed to get their eyes checked when we told him the color was wrong.

I am very aware of my rights as a customer who used a credit card to make a purchase. One word - CHARGEBACK. This will put a hold on their request for our money. This will also allow ample time for us to contact their corporate headquarters and give them a very detailed account and let them know that we expect at the very least a refund of the $150 we paid for gold paint. I will post our horror story to every possible media, and alert the local "on your side" consumer reporter if necessary.

By the way - the last straw which I did not notice until I got home...possibly because I need my eyes checked....they never TOUCHED the truck bed, did a poor job taping areas that should not have been painted, and did not correctly re-install the hood and windshield wipers.
     
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Worst Body Shop In New Jersey
Posted by Pinto34744 on 09/02/2010
I spent almost 2000.00 Dollars in this shop. I was told my car would be ready in 5 Days, it took over 2 weeks. I came to get my car and refused the car cause the hood was done so badly. Then one of the new parts they put on my car flew off on the highway and they refused to take responibility for the damage. I am in the process of suing them now. Don't go there I have warned you!!!
     
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Posted by Alain on 2010-09-03:
Maaco's service varies widely from shop to shop. That's why reviews like yours are helpful. This shop isn't one people would want to go to. Keep us updated on the lawsuit.
Posted by imperial357 on 2010-10-22:
file a Bureau of Automotive Repair Complaint Intake Unit about the crappy auto repair that was done.
Posted by Scotty M on 2012-08-25:
Funny, what did you expect it's Maaco.
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Maaco is a waste of money!!!
Posted by WAR16ANK on 08/19/2006
YORK, PENNSYLVANIA -- I took my car into Maaco in York Pennsylvania, and told them I needed it repainted because it was peeling on the trunk and hood. The lady at the front desk, Lee told me it would be $250 just to have the trunk and hood stripped down to the bare metal the rest of the car would just be sanded down. I paid overall for everything $726.10. Lee set me up for the Presidential packaged without even asking me what packaged I wanted. A guy my fiancee knows paints cars and I was willing to pay $1500 for him to do it but I'm not keeping this car forever and I just need it to get me through college for the next 3 years. So I decided to ignore what everyone said about Maaco and see for myself. I was hoping they would prove them wrong and be a great company. Boy was I wrong. I got the car back 3 days later and it had so much texture in the paint it looked like an orange peel. They apparently don't tape your tailpipes off because mine are half black now and silver on the bottom. Whoever takes off your emblems doesnt put them back on because they were in completely different places. I'm even missing one! The spoiler which was to be painted the same color as the car was black with the original silver showing through at places. The only nice thing about the paint is that it has sparkles (hey i'm a girl what do you expect?). I called Lee back after I got home and was able to check every inch of the car and was told to bring it back in and they would fix it. I took it to the Lancaster branch and was told that this car should have never left the shop looking like this and if it was his paint job he would be ashamed. We then took it back to Lee and she said that she would fix it after she decided to tell me to my face she didn't like me and didn't like my attitude and that whatever she did to my car I wouldn't be happy with. After about 30 mins of arguing she agreed to redo it. A week later I get the car back again and it doesnt look any different. Now parts are worse then they were. Chuck the so called manager said it's a beautiful paint job and that I have to wait 6 weeks before he will even touch the car again and that I got what i paid for. Maaco doesnt car what your car looks like as long as they get their money. They throw you the run around and that's it. You get what you pay for apparently. Now they want me to pay them more money and upgrade to the highest package which is $800.00...That's bull I'm not paying them a cent more. I beg anyone don't go there!
     
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Posted by Anonymous on 2006-08-19:
I'v seen a lot of bad things about Macco on here and herd a lot of bad things from other people too. I am going to get my car painted painted and thanks to your post I will not be using Macco. Thenks for the info....
Posted by Sparticus on 2006-08-19:
It amazes me that a company that has survived for so long still doesn't seem to do the job right. Are they all independently run franchises? This could be the reason for the sporadic service.
Posted by Nohandle on 2006-08-19:
Sparticus, in my area the Maaco franchise is independently owned/operated. Don’t know about the rest. At one time Maaco was quite stringent on the requirements to be a dealer. Who knows what has happened to the franchise since then.

I believe I'd stay clear of this company until they get their act together.
Posted by Ponie on 2006-08-20:
A few years back I was taken in by Maaco. However, since this was when the BBB had some standing/bite with businesses, every bit of my money was refunded. BBB is now just as much a joke as Maaco. I'd steer clear of both of them.
Posted by WAR16ANK on 2006-08-21:
Ponie, I thought about contacting them but I figured they werent going to help me over something like this. Thanks for the insight! Just a little update...I've had my car sitting outside for the past few days in the heat to dry a little bit faster instead of waiting 6 weeks. It rained and now I have these marks that look like the water went into the paint. I doubt maaco will do anything but it's just another notch on their belt of bad things! Thanks for all the replies i know i'm not alone!
Posted by 98Bird on 2006-09-28:
WONDER why your friend who paints car on the side wanted $1500 for the same job? that means he's probably experienced and if this was his sidejob price, then where he works would have wanted $2000-3000 maybe? however, your review is still helpful (as i'm checking myself) but i'll only be weary of this particular Maaco, as they're all franchises. and all that the BBB wants is the fees that companies pays to them to advertise that they belong to the BBB.
Posted by Deb Hanover pa on 2012-02-08:
I was looking up the number for Maaco. I saw this blog site. Thank you for saving me time and money ! I have a 1979 Chevy truck needs body work and a paint job
I know now where I won't be going ! Thanks again !!
Posted by chris on 2013-04-22:
I recently had work done to my truck and I can say the truck is worth more than most cars people have.2006 gmc 2500 diesel.I had them repaint my right front fender after I replaced it and truthfully it looks great.I know macco gets a bad name a lot but each store has different standards.the also did my buddies 89 mustang and did a great job on it to.
Posted by Tim on 2013-08-16:
I wanted to write a review somewhere and wasn't sure where. A week ago I drove 20 minutes to the MAACO in York for an estimate on my son's car. They drove me home and drove my car back to the shop, which I thought was nice (did not expect that). I picked up the car yesterday and I was very pleased. It needed a new fender. Their price for the new fender was cheaper than used one. I will definitely be using York MAACO again. Just my three cents!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Stay Away
Posted by Accentuallygifted2009 on 11/09/2012
JONESBORO, GEORGIA -- BEWARE of this place!!!!. I've never written a review on anyone ever, but I think people should be warned about this company!. I took my car into the location 8280 tara Blvd, Jonesboro Ga on a Monday, and they promised without a doubt it would be done by Thursday at the latest because it was minor damage that needed repairing. I called Wednesday just to check on the status and was told everything was about done and to check back in a few hours. I called back first thing Thursday morning which then I was told they were finishing up and it wouldn't be ready until Friday. I called first thing Friday which then they said everything was ready but they were waiting to paint it and it should be ready by that afternoon hopefully or if not then Saturday! I then had someone else to call and check and they told them it really won't be ready until Monday. Monday morning we were told they really haven't finished it nor have they reattached the parts. After pushing them they said it should be ready by 4pm. I called at 4pm then was told 4: 30 or 5 but they closed at 5: 30pm. I got there at 5 and the guy had just pulled my car up. Lets remind you I only had minor work done on the QUARTER PANEL!. I reviewed my car to find that my bumper had damage, cracked, and paint missing.

Also my battery was dead, which they blamed on the weather, and had to jump it off!. He made every excuse then was mad that we were asking questions about the vehicle and stated he was closing and ready to go home, not ready to offer any solutions! As I reiterated that I've been calling for days to retrieve my vehicle now he want to act as if I was inconveniencing him, not to mention I myself took off work to go pick up vehicle!

I'm very unhappy with this company and still in the process of trying to get my bumper fixed from damage that derived in their possession....also after getting my vehicle back I realize that something that was left in the vehicle is now missing
     
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Maaco Frazer Stole or Lost My Emblems
Posted by Duanne on 08/08/2009
FRAZER, PENNSYLVANIA -- Please be warned that upon pick up of vehicle we were missing all emblems. The company said nothing when the vehicle left the premises. The vehicle owner received the car and noticed immediately that all emblems were missing. Call was placed to Maaco Frazer and employees stated that the emblems should be in the vehicle "somewhere." Once the car was thoroughly searched, a call was placed once again to report the missing emblems. Employees checked the premises and subsequently stated that the vehicle had no emblems when it came in. We have a photo of this car showing at least one of the emblems and the vehicle owner is extremely observant. Maaco Frazer reports having video surveillance to confirm that there were no emblems however refused to show it and called the vehicle owner a "liar." The Maaco Frazer owner said he would order new emblems, fire the accused employee and have this employee "come after me" for accusing him of stealing the emblems. Again, the owner refused to show the video when asked to produce. A very sleazy and shady operation.
     
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Posted by Soaring Consumer on 2009-08-08:
File a police report.
Posted by moneybags on 2009-08-08:
Yeah! Call the Police. Besides theft, the owner is making threats.
Posted by PepperElf on 2009-08-08:
wait he was going to fire the employee
and have the employee go after you?

i dunno but if my boss just fired me i wouldn't be attacking people for him.
Posted by Duanne on 2009-08-09:
I agree, I should contact the police for his threats however I would rather just move on and be sure to let every potential customer know of my experience. I will be contacting the BBB and the corporate offices on Monday to report this. I am sending my photos of the vehicle with emblems as well.
Posted by Soaring Consumer on 2009-08-09:
You would rather move on??? No, seriously, contact the police. DO IT.
Posted by PepperElf on 2009-08-09:
Duane - the BBB can't force them to turn over stolen goods. They're not a legal entity.

Having them contact the company *might* work, but the company isn't legally required to even respond to them.


Posted by JR in Orlando on 2009-08-24:
What about comprehensive insurance coverage on the vehicle for theft of emblems, if they are expensive to replace.
Posted by Diabolical on 2009-10-05:
A lot of people make stealing emblems a hobby. Pursue this.
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Auto Paint Job
Posted by All4fenway on 04/10/2009
KEYPORT, NEW JERSEY -- I recently purchased a 2001 Audi Convertible that has been keyed 360 Degrees on a visit to Manhattan. The scratches were deep into the paint and there was also dents and dings on the car. Not to mention a huge crack in the windshield. What kind of idiot does that kind of damage to a parked car?..Anyway.....

I shopped around Middlesex New Jersey for the best prices on having the entire car painted. After speaking with a few body shops I decided to have Maaco in Keyport NJ paint my car as they had the best price at $999.00 for a paint job. The owner Scott was very friendly as was Mark, the other employee I dealt with. I am a female and I felt Mark and Scott both treated me with the utmost respect and made me feel very comfortable while I was at their shop. Scott even offered for his daughter to drive me home from the shop. Maaco Keyport is family owned and that too was important to me when I chose who I would pay to fix my car.

I left my car at the shop on Thursday and later that day I received a call from Mark asking if I would like my windshield repaired while my car was there at the paint shop. He had a company come in and fix the windshield and even got me a good deal on the price!! BONUS!! Now that is good customer service!

A week later my car was ready for pick up and it literally looks like a brand new car!! Its sparkly and shiny just like and Audi should be!! I give these guys 5 STARS!! PERFECT! I am so happy with their work that I am taking my Ford King Ranch truck into them to have shopping cart dings fixed in my drivers door!
     
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Abusive store manager, poor quality ambassador-level paint job
Posted by Alfred Ruby on 11/21/2007
PEABODY, MASSACHUSETTS -- What occurred is this: Maaco store #1682, Peabody, Massachusetts offers three or four levels of paint job, with various names like (to the best of my recollection): Emperor, presidential, supreme, Ambassador. I ordered the Ambassador, which is the least expensive, but which is in fact an offered paint job. I understood that it was to be only one layer of paint, without extra protective coatings added. They explain the Ambassador as an all-in-one single coat paint job which has paint and some protective portion mixed in.

I had a subcontractor working for me who was going to be adding extra layers of "clearcoat", so I did not need or want the more expensive levels which would be doing just that. My subcontractor detail person had done the body work and I wasn't holding Maaco store #1682, Peabody, Massachusetts in any way responsible for any of the under-layers or bodywork, I just wanted to have the car painted. My guy had prepped the car, and Maaco store #1682, Peabody, Massachusetts did whatever minor work they had to do in order to paint it.

This we endeavored to do October 5, 2007. In fact the car was painted my desired color silver. There are problems with the paint job however. There is a distinct "mottling"-appearance (basically you can see the air-brush's strokes, like tiger stripes) at various parts of the car in particular at the trunk, but seen at certain places along the sides. There are bunchings-up of the paint at area spots on the car. These appear like "milk mustaches", for instance along the vertical edges of the doors. Their detail work was very poor: they let paint spray into the well under the front hood, near the windshield wipers. Paint sprayed onto other parts that aren't supposed to be painted. They painted the windshield-spray-nozzles. There were paint drippings along the wide horizontal silver logo at the back of the trunk.

Maaco store #1682, Peabody, Massachusetts' behavior thereafter was reprehensible. My detail man brought the car back on the first available business day of the very next week, October 11, 2007. He was treated in for a paint you a a brutal fashion: the manager was staying in his office, and refused to come out and look at the car. He said through a worker, to bring the car back in two weeks to look at it. This store is some 15 miles from my office and it is a bit of a burden to have to bring it in the first place. My detail man called me up on his cell phone to tell me the situation that car could not be looked at. I spoke with the store's manager, and I have never, seriously, had any business person scream and yell at me on the telephone such as he did that day. He said that I was a "cheap (**)!", and he said he couldn't "believe a doctor would ever order such a cheap paint job". I pointed out that it was one that he and Maaco offered. If it is such a bad paint job choice,then perhaps they shouldn't offer it in the first place.

He said he had a bad knee and didn't want to get up out of his chair to go look at the car. I recommended that he send his best assistant to look at the car and make an assessment, given that we had spent the time, half hour - 45 minutes to drive it up there through traffic. He started saying how he hates (all) doctors, and doctors don't deserve to be treated well themselves (I couldn't figure out what he was talking about, I had never had any dealings with him previously).

He cursed, grumbled, hung up the phone on me saying that he himself would look at it. I didn't hear back from him that day, but my detail man says that he came storming out of the office cursing and ranting and physically pushed him to the side, causing him to stumble. the store's manager repeatedly cursed at "that cheap *&^% doctor".

the store's manager (despite his supposed "bad knee"), then got down (literally) on his own hands and knees and in theatrical fashion "begged" my detail man "Please let me give that "cheap *&^% doctor" a free paint job". He then was bowing and trying (theatrically) to kiss my guy's feet. My detail man was laughed at by workers working on the street nearby, and felt humiliated. the store's manager then told my guy to "right now get out of here".

The situation was ludicrous!!! My detail man called the local police afterwards and was shaken up physically and emotionally. He refuses to go back there and deal with the store's manager. Separately he has dealt with an assistant Carlos, from whom he bought touch up paint at separate price, some $40 or so. Additionally this touch up paint is not the color on the car. My detail man's assessment is that likely when they did the "Ambassador" paint job they significantly watered down the paint, thus the touch up paint is so much darker. This has caused additional problems because we have tried to fix some of the "bubbles" (of their poor paint job). These now looks like blemishes, given the different color of the touch up paint.

I called the national Maaco office and dealt with somebody in their service/customer relations department: Marilyn. We have had more than a half dozen telephone calls back and forth to try to mediate the situation. Ultimately we have not gotten very far. the store's manager made some excuses about his mother's having been in the hospital, as his reason for hating doctors. He says that he will repaint (only) the trunk. This is not adequate. I have already spent money to clearcoat the car (hoping to see some improvement in the mottled color effect, and to protect the paint job such as I have) and would have to do that all over again (at considerable expense).

There are problems at various parts of the car and the whole car needs to be repainted. I don't feel comfortable going back to his store and Maaco is not able to transfer any possible credit I might have at his store anywhere else. They refuse to go any further with this case. I think that the money I spent here should be rescinded, come back to me, so that I can put it towards a decent paying job somewhere else. I think also Maaco shouldn't intimate that the Ambassador is in fact a paint job; conversely they could name it something less important-sounding and more realistic such as the "blind man's special" (no offense to blind people of course).

I think that I have done due diligence here , trying to work through Maaco's own channels, and have taken far more abuse and disrespect than any man deserves, let alone somebody who innocently just wanted to have a simple paint job. Same goes for my detail man. I would like to close out this bad chapter and have my money refunded. I don't think that his behavior which borders on the criminal should be justified by a payment via Bank of America.

I can't, honestly, think of a less professional individual than the store's manager, and less professional actions than he brought about.
     
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Posted by bargod on 2007-11-21:
Sounds like a case for small claims court. Judge Judy are you listening?
Posted by chris513 on 2007-11-21:
I don't know, I am actually partial to judge mathis.
Posted by Anonymous on 2007-11-21:
Think you have issues? Check this out:

http://www.ktul.com/news/stories/1107/473776.html
Posted by big fish on 2007-11-24:
it is amazing that people except a great job when they take the less expensive paint jobs. What you should of done is taken the better paint job. END OF STORY. they should of treated u better though
Posted by big fish on 2007-12-19:
what the owner of the car should of done is payed more for a better paint job. The crew of that Maaco should of treated you better though. I would tell him to repaint your car for free.
Posted by rrpostal on 2008-07-06:
My but you sound like a pompous person. Why didn't you have your "detail man" do the work? What exactly is a "detail man" and where can I get one? I assume you were paying him to drive your car around and argue with people for you. Why not just DRIVE IT YOURSELF to get a GOOD paint job. You even say 15 miles is a hard, out of the way drive for someone else to make for you!

Honestly, sounds like the manager was a jerk who has no business doing any customer service. But you bought BY FAR the cheapest possible paint job on the planet and then wonder why you are not treated like you would be at the country club. The reason they offer it, as you oddly inquire, is because some people have actually done menial jobs in their lives and know what to expect from low-paid semi-skilled labor offering super low discount work. That's not to say if it was a horrible job I wouldn't take it back. But I wouldn't have "my help" take the car a whole 15 long miles and try to argue for me. And I'd try to be a little in touch with what I was expecting and who was working on the car and realize the lowest price at the lowest cost chain might not be a good, decent or even run of the mill. It will be what it is.

I would LOVE to see the picture of these problems.

Oh yeah! Like I tell my children- Just saying "no offense" does not make what you just said less offensive. Actually it can be seen as a sign of conceit. Offend if you mean to, but don't say it if you don't mean to offend. You can't have it both ways.

No offense, though...

Posted by rexbuiltmyhouse on 2010-02-17:
Thanks for posting this. If my review of your review can bring any additional solace, rest assured that they will NOT get my business!
Posted by hdlp4604 on 2011-12-29:
I just had a run in with the store manager of the Maaco in Manassas, VA. They ruined my mothers Camry. We thought Maaco was a respectable franchise where you could get quality work done. Wrong! The manager and I had lively yelling match in his parking lot after I called him out on his staffs crappy work. We are currently working on getting our money back. And if it means takin this jackass to court then so be it.
Posted by dave on 2012-02-05:
people need to realize you get what you pay for, the managment was totally wrong for acting the way they did . A great paint job is expensive , quality primers, sealers, basecoat, clear coat, hardners, reducers ext. can easily run $1000 thats just materials, add to that sand paper, masking tape, masking paper and labor a paint job under $2000 isnt going to be much of a paint job
Posted by Nick on 2013-10-29:
Dear Sir/ Madam
My Name is Nick And im the new Manager at Maaco in Peabody, MA.
i am very sorry about your past experience with this store. the store is under new management since april 20th 2013 and we have dramatically improved our customer experience and i like to invite you to give us another shot and please feel free to discuss with us the problems that you had with the previous management.
thanks
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