LINDEN, NEW JERSEY -- I brought my SUV to Maaco in Linden, NJ last year for repair of rust, complete paint job, and some repairs. I was given the runaround each time I went to pick up the SUV. It took at least 3 times going back and forth to see the owner and resolve the issues of a sloppy paint job, cracked luggage rack, side view mirror that vibrates, and within 4 months, the rust that was supposed to be repaired and painted is now rusted again in the exact same place.
After dealing with the owner and getting nowhere, I contacted Customer Service and their response was that the rust is only covered for 3 months at most. I purchased the 5 year warranty and paid cash which was my first mistake, but nowhere in the contract does it say anything about rust coverage which I assumed was what the 5 year warranty meant.
I contacted the BBB but Maaco did not respond. I will now contact Consumer Affairs. This company is clearly unreliable and does not stand by their horrible work. After seeing the president Jose Costa on "Undercover Boss" last week, I became more infuriated since he praises this company highly and does nothing of what he perceives. I will also try to contact him. Stay away from any of these dealers as they are franchised and no one cares!!!
PASADENA, TEXAS -- They are the most unreliable service and job ever. The total time of painting and fixing their job is 2 months or more and still can't get it right. I've had nothing but the runaround, and in the end they'll tell you "This is what you get in $1,200 job."
They will advise you after they take your money, (should have gone to dealer) so they justify their incompetence with bunch of words. As I sat there, I saw so many other customers unhappy with their work, and I heard nothing but lame excuses such as "It was raining," or "A painter drama." The manager says "I would have gone with $2,500 platinum paint job." I said "I am glad I didn't because you would have come up with other excuses." And I spoke to the owner himself, a man with lots of tricks under his sleeves.
Please don't spend/waste/throw your money and precious time at this place. I called corporate office for a complaint and describe all the problems. According to them, they will resolve the issues. But, when they called me back they said they are just the mediators who just receives and deliver messages from the shops and in the favor of their own. They said they couldn't do anything because the shop owner says they did their best job and some imperfections may be there, and yet the whole job is disaster. They play with people's hard earned money.
CHESAPEAKE, VIRGINIA -- Maaco was told to replace front bumper, front side/door driver panels, replace light and horn. Maaco gave estimate of 17 hours to fix. Car left first thing on Friday morning. Called Tuesday afternoon. Jeff said they didn't work on Sat/Sun & needed 2 days. Rental car extended to Wed. Jeff said "only needed to be painted, ready Thursday morning".
No phone calls made to them, turned in rental car & went over to Maaco Thursday afternoon almost closing. Brian stated "wouldn't be ready until Friday afternoon". Stated calling me. No phone calls were received at home as claimed by Brian. How many "problems" can crop up when you can't paint 3 panels on a car? Why was there no entry of any phone call from Maaco, nor did they return the calls of my insurance company, as told?
FLINT, MICHIGAN -- Took car in for a paint job after we completed body repair ourselves. Paid extra for sand and seal to have a better paint job done. Car came out with air bubbles, runs in the paint and dirt stuck in paint. Car looks terrible and to top it off we now have a dent where we didn't have one before.
Contacted manager and he agreed to look at it. We took it back and he blamed us for the air bubbles, crap in paint etc. He agreed to see what he could do to correct it but only touched a few spots, left the rest and said that's the best he could do. Car still looks like crap and paint is so thin that if we try wet sanding it, we could take off all the paint. I would not recommend this business to anyone ever.
ROCK HILL, SOUTH CAROLINA -- I am watching Undercover Boss right now with the President Jose Costa. If he really knew how their shops operated he would fire half of his employees. My car was so screwed up so bad I had to go back several times, confront everyone to get what was supposed to be done. Outside were screws on the L quarter panel, clearly visible. No buffing, my car was filthy and all my gas was gone.
I was really livid. It shows men will take advantage. I had to MAKE THEM FIX these items. I drove from NC each time. This shop is on Cherry Rd in Rock Hill, SC. Never take your auto there. I could have done a better job blind. Oh yes, they got their check and I got screwed. Thank you Maaco for your sorry service, lies, cutting corners and improper repair. I hope Mr President knows this shop needs an overhaul in more than one way.
GROVETOWN, GEORGIA -- Over the years I have had my car painted by Maaco. My first $200 paint job was a basic complete painting of my car. I did not have any real complaints. The car looked great as the years went on. The paint started showing that was not going to hold up. I had the same car painted again. This time it did not come out looking the best as it could. Maaco took it back and gave me the top of the line paint job at their cost. I drove that vehicle for years it always looked clean all the time. It just was a great paint job and held up. It always looked as if it was just painted years later.
Ten years ago I purchased a Ford Bronco II. It was just had been painted by Maaco. It was the top of the line paint job. After ten years it still looked great. The person I purchased this car from said he and Maaco were not getting along. He had complaints, he had bumped heads with them until he was happy and they corrected the issues. It is a crap shoot! You take your chances to save money.
MOORESVILLE, NORTH CAROLINA -- I went in on a Thursday for estimate and was welcomed right away. I was in and out within 15 minutes and they were very friendly and courteous. I took my van back a week later. They even called me to ask if I wanted my bumper sticker taken off or just left on, they were very thorough. I dropped it off on a Monday and picked it up on Thursday. My van looked fantastic. When I went to pick up my van, I again walked right in, paid exactly what was quoted and walked out within 15 minutes. It could not have been any easier. The paint job is beautiful, the price was very reasonable and I am a highly satisfied customer. I would recommend it and give it a 5 star rating.
HAGERSTOWN, MARYLAND -- The team at the Hagerstown MAACO are absolutely awesome! They gave me an amazing paint job at a great price. They were friendly, courteous, and professional. This place is the best. If you have a car that needs work don't hesitate to call them. It is rare to deal with a business that exceeds your expectations these days, but these guys absolutely will. Thanks Hagerstown MAACO!!!
STOCKBRIDGE, GEORGIA -- What was supposed to be a 2-week job turned into 2 months +! After hail damage, I scheduled with MAACO to get the repairs done, also fix a couple other items and a full paint job getting it back to dent-free with fresh, good quality paint. I selected their $2200 base clear (one step below their best). After walking the whole truck, noting every dent and ding from the hail and a couple that were not related to the hail, we scheduled the work. Knowing they would be busy, I scheduled a date 6 weeks out to give them recovery time from the hail storm.
I dropped my truck off on the scheduled date and after 2 weeks when calling to inquire about picking it up, they hadn't even started! Keeping it short, at 4 weeks, I called early Friday morning and was told it should be done that afternoon, it was in the detail shop and that they would call to confirm. I never received a call but drove by just in case after work.
The Stockbridge location closes at 5:30. I was there at 5:20 but the lights were out and the doors locked. Calling Saturday morning, I was told my truck was still in the paint booth. Confused after being told it should be ready Friday and then being told it was still in the paint booth, I called again Monday morning. I was told that the person answering the phone had my truck confused with another vehicle and it was ready Friday, they just forgot to call.
I left work early Monday just to be sure they didn't lock the doors early on me again. Now here is where it gets worse. On inspection, they had replaced the bumper as requested but painted it primer gray instead of its original metal flake silver. The passenger door was all orange peel and the base coat was so thin on the driver door, there were dark patches everywhere. Now the hilarious part, they just painted the 40+ hail dings on the roof and pillars.
After a brief discussion, I was told they were going to repaint the truck and bumper. Oh did I mention they took my trailer light adapter off my bumper and were not going to put it back on, much less tell me about it? OK, here we go again, another 2 weeks. Friday pick up again, the inspection revealed they only repainted the driver door and bumper in the 2 weeks. I could have done that on any Saturday morning and still went to the lake in the afternoon. Passenger door still orange peeled, roof and pillar dings still existing, I refused the truck again. Another 2 weeks? You guessed it!
Once again 2 weeks go by and back for the inspection. Amazing! They fixed the roof and pillar dings but not the orange peel and leaving the rain rail on the roof sprayed only with base coat. All this time I had not looked real close at the hood they replaced and painted, I guess I was just so disgusted before I got to it. It had the same issues as the driver door, not enough base coat and the black primer was showing through.
When denying receipt again, the manager is now getting a bit belligerent with me. I was told she was not going to wet sand orange peel on an $800 paint job or re-spray the hood. And if I wanted to leave it she couldn't give me another completion date other than it would be a good while. Confusion sets in again, $800 paint job? Getting a bit miffed and to maintain my composure, I decided to leave (without the truck). Monday arrives and I go in to collect my truck only to start whatever legal proceedings I had available.
As I arrived and informing the manager I wanted my truck (no I didn't threaten my intentions), she was apologetic and that she too had confused my truck with another and would take care of the final shortcomings. Yes you guessed it again, another 2 weeks! Surprisingly, at the end of week one I get a call, the truck is supposedly complete. I picked up my truck on Friday, only to find although they had corrected the passenger door, they didn't touch the hood with the light base coat.
2 months and 5 days riding only my motorcycle, I had to have it back. I will install my bug shield to cover the bleed through, lick my wounds and post this everywhere I can. Oh, and they also ripped the leather loose on my passenger door, somehow again without saying a word. My experience - poor management, service and workmanship. Work may be sufficient for a hoopty fender you are looking to sell in the next couple of weeks, but if you plan to use your vehicle for a few years, look elsewhere for service.
AUSTIN, TEXAS -- First ** was awesome at the 10200 N. Lamar Blvd, Austin, TX Location - he should be the manager. Took my 84 Corvette in to be painted and spoiler installed. Got a call that an additional $300 would be needed for the install, they had to take off the whole bumper. I questioned this to the manager ** (sweet guy) that you could access through the tail lights. His response was he was not going to put his guy in an uncomfortable position, knowing damn well if I said do it they would have gone through the tail lights.
Well got the call to come get it. When I got there it looked good except for the runs and pop up bubbles, so another week to repaint, which I was ok with - it was getting fixed. Picked it up yesterday, 11-19-2014. I had a towel down since no seats and BRAND NEW INTERIOR INSTALLED - I hope you read that. I left work early today to install seats and to my surprise the interior was TRASHED. Are you kidding me? The whole Corvette had ALL new interior installed days before it went to Maaco.
I called right away and spoke to **. I knew this would go nowhere. I told him that the drivers side was covered in dust or primer or whatever that would not come up after I scrubbed it. The rear hatch carpet had some glue or adhesive or window seal all over it and of course they use no such material. Told him I had pics and not good enough, wanted to see the car.
A 3rd drive to N. Austin, 40 minutes with no seats? I don't think so. Lets be honest, I would have got there and there would be no responsibility accepted from this guy so I would drive bake 40 minutes with no result. Thank you Maaco, I did fix it. I had to buy FABRIC PAINT FOR MY BRAND NEW INTERIOR for an 84 Corvette. You are AWESOME. I'm not a manager at Maaco but if I was, I WOULD PUT PLASTIC DOWN!!!
I don't expect anything to come of this so I am just going to use the internet to voice my opinion. Also I am active duty so take the 'Thank our troops appreciation' down on Facebook, you don't even offer a military discount buddy. Again **, thanks - he has great customer service and took care of a lot. The manager, JOKE.