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Macys - Worry no More Protection Plan
Posted by Maineraised on 06/23/2010
SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints Do not bother buying this plan!! They will not cover anything they simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the sales person to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches. We reported the incident within 24 hours ( 10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves a a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back scheduled an appointment, the adjuster showed up on time with a bottle of some kind of spray. took some pictures and said he would have to recommend a technician to come a recolor the leather. He also asked me if I had experienced any problems in getting action on this ..said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim ..they do not cover this sort if thing. I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier I a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.

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Posted by Robert H. on 2010-06-29:
I work for Macys and manage this program and I can assure you that we process 1000's of claims successfully every year. We received 27 compliments just last week. I'm sorry your experience has not been good up to this point. Based on your description of the problem you should have been covered. If you are able to provide the claim id # we will research the claim and see if we can resolve this issue for you assuming the problem is as described in your complaint.
Posted by BK Macomb MI on 2012-01-06:
My husband and I purchased a Bernhardt leather section from Macy's Eastland. We too were "encouraged" to purchase the worry no more plan. What a joke! for our 300$ and numerous calls to Worry no more, Visits to Macy's and phone calls i have received a 15$ ink removing kit for ME (not a furniture professional) to use... Unbelievable. Very unhappy.
Posted by California Complaint on 2012-12-10:
Please send in all complaints on Uniters to your state insurance board. Most have an online form you can submit. Macy's will also take notice as the reduction of customers burned by this scam and their lack of standing behind it.
Posted by Deenah G on 2013-03-12:
We have had insurance from Uniters from a purchase at Macys for over two years and when we had any problem they were not able to help. That is after finally finding our Claim- taking hrs on the phone. How can a company run like this and still be in business?
Posted by LilMrsD on 2013-03-25:
What a SCAM. The technician comes out and reports that there are other visible stains that results in the couch being "untreatable". They get off the hook and keep the money! Does anyone know of a class action lawsuit?
Posted by Anne on 2013-04-01:
I agree that Worry No More is a waste of money. We purchased the most expensive (supposedly best coverage) mattress protector for our son's full size bed. The cover cost half of what the mattress cost! He has leaked through twice on the mattress right through the cover where we've had to call Worry No More to send someone out to clean it for us. It would have been more, but I put a crib waterproof cover under his sheet. Unfortunately that shifts sometimes and doesn't cover where it needs to. We wasted our money on buying this cover to protect the mattress from urine stains....it doesn't keep it from going through AT ALL. On top of that, when I called WNM to have the mattress cleaned I was told a service representative would contact me in 5-7 days....so the urine can set in completely and my 4 year old can sleep on the floor all week??!? ...and that's just to be contacted...who knows how long it will be until someone can come in to clean it. I want it cleaned today. SOOOO disappointed!!!!
Posted by Dr khan on 2013-06-10:
this company is a scam macys should be ashamed of it self for recommending i didnt even check about this company because i trusted macys because of macys good customer service we dont have a macys near us and had to order the sofa set specially i wont be purchasing any furniture from macys because of worry no more
Posted by Anoymous on 2013-07-23:
I purchased furniture and reported scratches and received this response back:

"Please be advised that the technician reported that the damages have accumulated over an extended period of time. If you choose to dispute this, please email disputes@unitersna.com.

Then I tried the email address and gmail told me it doesn't exist. RIDICULOUS!! SCAM of a company. I plan to fight this and will escalate if necessary to law enforcement.

I found numerous complaints online, including a report from the Better Business Bureau (BBB). There are 226 reports filed with 175 being Guarantee / Warranty Issues.

The report reads the following:

“Our file contains a pattern of complaints from consumers alleging they are unable to place claims against the warranties. Claims are allegedly denied for issues such as reporting time frame or "normal wear and tear." In some cases, Uniters North America, LLC informs the consumer that their damage claim is not covered.

Uniters North America, LLC responds to these consumers by explaining that, due to the Terms and Conditions of the warranty, Uniters North America will be unable to take any actions on the consumer's claim.

On, February 8, 2013, BBB sent certified correspondence to Uniters North America, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. BBB will update this aspect of the Business Review once additional information becomes available.

On February 15, 2013, responded to BBB's concerns. Uniters North America, LLC states they administer all programs specific to the terms and conditions of which the consumer purchases. Uniters North America feels there is no underlying problem to correct. Uniters North America goes on to say their company does not sell any of their programs directly to the consumers. Furniture retailers sell the consumer the programs. In the training to the retailer, Uniters North America specifies detailed explanations to the terms and conditions to the consumer. In recent years, most of Uniters North America's programs have been changed to increase reporting time frame, adding coverage, etc.

BBB will continue to monitor the complaint activity of Uniters North America, LLC and update the Business Review as needed.”

Posted by Unhappy Costumer in FL on 2013-08-10:
I had bought the 5 year ins pushed by sale personal, he stated anything that will go wrong Ins will cover. I called to add a claim and explained to the representative, that the thread had broken on 3 of my couches she put me on hold for 15 min. came back on and said that they didn't cover that. I went to explain that the sales person had tolled me that it would cover anything that went wrong and that I had 2 witness with me that day.. I asked to speak to a Manager I was on hold for exact 48 min. when Manager came on the phone she was rude when I asked her name she hung up the phone. I called Macy's costumer service and explained they didn't care to hear it. Phone representative went the extra mile... and stated loud and clear. They had nothing to do with Ins. this was a outside comp. they just offered it to costumers and they were not forced to get it.DO NOT waist your money as its loud and clear Macy's doesn't care! They allow their employee's to lie and be deceitful to costumers as long as they get their money. They should be ashamed.
Posted by Adrienne Williams on 2013-10-09:
I purchased a dining room table w/leather trim and 4 leather chairs from Macys in February of 2010. The chairs have cracked. I filed a claim and Uniters says that the Worry No More Warranty do not cover the seating area of the chairs. So mad right now. I am going to fight this until the end. Macys and Uniters is a scam. I purchased my furniture at the Eastland, Harper Woods Store in Michigan.
Posted by Maria calandra on 2014-02-22:
Bought mattress and springs a while ago also purchased the protection plan,my question is we just moved and accidentally my mattress pad cover has been damaged so since I have protection plan can you send me another mattress cover pad! I will greatly appreciated, As always I am very pleased with Macys customers service.thank you,Maria calandra 843.603.7781 or cell 603.675.0006 email Nonna.calandra@gmail.com
Posted by Jamil, N on 2014-02-24:
Purchased WorryNoMore 7 years plan for a leather sofa, loveseat and daybed. A few weeks ago Noticed that a cushion takes a longer than usual to come back to original position after getting up. Lase Thursday looked under the sofa to found out a broken frame in the middle.
Wend to Macy's on Friday and they told me to call the customer service for warranty claim. Called the claim this AM. Told them exactly what I wrote above.
Rep and the manager is telling me that I must have filed a claim withing 10 days of "noticing" that there is something wrong!!! I told her that I did not "discovered" the actual damage only three days ago! but she insists that that does not matter! I must have filed withing 10 days of noticing!!! So much for the "worrynomore".

Any ideas how best to fight this non-sense??? Will appreciate all the help.
Posted by Patricia Mershon on 2014-02-24:
Bought a dining room set, had it for about 9 months. 6 chairs the seats are off white cloth. Had a Super Bowl party, all 6 chairs had food or drink spilled or dropped on them. Called Worry No More phone number the next day. Tech came to clean a week later, couldn't get the stains out. Took pictures,said he'd give in the information and I would hear back from someone. Got an email 4days later saying sorry the warranty covers food and drink spills but not if they stain. If I'd like to dispute their refusal to cover the claim I have to submit it in writing with at least 5 upclose pictures in good lighting from different angles and I'd get a response in writing in approximately 30 days. The fight goes on...
Posted by annette sparks on 2014-03-20:
Called numerous numbers, until I found a agent for the company Brad, located in Florida. He said he was filing my complaint and that I would here from them in 5 days, at the latest, no word yet two weeks later. I will never purchase the product again, it's worthless, furthermore why does Macy's push the product on it's consumers? They don't handle whatever problem your complaint, with exclusions their contract, what a joke, and a scam.
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Very Happy
Posted by Nisapayne on 04/23/2009
NEW JERSEY -- I wanted to post this review because I walked away very happy with Macy's furniture. My leather sectional began to peel after 8 months from the time of purchase. Macys sent service techs to repair the defected seat and they did a terrible job. Macys sent a letter stating the issue was satisfied with the repair and that is all they could do. Long story short....I wrote a letter to Macys Furniture explaining my situation and in 2 weeks had a brand new couch delivered to my home.

Thank you Macys for doing the right thing by your customers.
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Posted by Ponie on 2009-04-23:
Although a bit pricier than strictly furniture stores in our area, if it's good quality you're looking for, Macy's is one of the best. I've found it's a pleasure shopping in any department in the store. They'll usually go the extra mile to satisfy a customer. That is, within reason, which I think your request was. Good review.
Posted by old fart on 2009-04-23:
I read this and got home sick for Macy's in Manhattan...
Posted by Ponie on 2009-04-23:
OF, just go to the one in Fashion Square Mall. That's a pretty nice one.
Posted by old fart on 2009-04-23:
Ponie... It's OK unless you've never been to the flagship store in New York during Christmas season... That was a STORE!
Posted by Ponie on 2009-04-23:
That's what I've heard, OF. Last time I was in NY I was attending a convention and didn't have much free time to shop or browse. Glad I at least got to Sardi's before they shut down. And made it to the Russian Tea Room about two weeks before they closed their doors. But I heard they're reopened again.
Posted by BokiBean on 2009-04-23:
Oh for heaven's sake...Sardi's closed? I feel like I live in a cave sometimes...
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Avoid Macys Online Retail
Posted by Weenubbin on 09/29/2012
NEW YORK, NEW YORK -- Macys online shopping is among the worst on the net.

My first experience involved Paypal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macys brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.

My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macys customer support and was assured the order was being processed. After another week, or so, I contacted Macys again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.

Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macys. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macys online like the plague! Compared with most of the other online etailers I've shopped with, Macys is really amateur and incompetent.

Strike 3 Macys... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.
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Posted by Mr N on 2012-12-03:
I had a similar experience.

I made an international order (I'm in the UK), and the items I wanted were both in stock and available to the UK. So I ordered, went through checkout successfully and received the confirmation emails.

Then a day later, I received an email saying "As you were advised at the time of checkout, we are experiencing problems with out stock control. The items you ordered are no longer available".

It took a week for Macy's to work out whether all or part of the order was unavailable. Then they cancelled the order (without telling me). I had to make five calls to the US to discover this.

Now the payment is stuck in my Paypal account as 'pending', and Macy's customer service don't seem to have a clue how to remove it. They didn't even recognise the order number that came to me in a Macy's email.

Like you, I've never, ever dealt with such an incompetent company. I would advise everyone to steer clear of Macy's online, as they really have no idea what they're doing.
Posted by JULIE on 2013-01-05:

I bought a knife set for my mother-in-law a week before christmas and as I was buying it I realized it was on order so I wouldn't even be getting it until February. Which I was ok with because it was my mistake for not paying attention. So I order it on 12/17/12 and I leave it alone thinking I'l check it in a week or so. I forget all about it and remember on 1/4/13 and when i check my order status I find out that my order was canceled on christmas day. No notification, no email, no nothing!!! How is that possible?? Every other store always keeps me updated on where my shipments are! My product makes a move and I instantly know whether its through email or a text message yet my $700 shipment was canceled and I can't even get an email from them!!! Worst place ever!! Don't ever shop online here!!!
Posted by MissNJ on 2013-07-24:
I put in an order for over ten items to ship to my niece in Tennessee for her birthday!! Everything was in stock and ready to ship. I get a phone call when I am at work on my home phone asking me to verify information to complete order. I called at 6 when I came home, they cancelled my order becaus they needed to verify card holder info. They said they were replacing it and shipping out. They never delivered the packages!!!! I called again today and the dumb b on the phone said that they cancelled the order because they were selling the items to me cheaper than what they paid for them???!!!! What?!!!! They chose to just cancel my order because they felt they were not making enough money on it!! They still charged my Macy's card over $300 BtW and no order was placed. Never AGAiN!!!!!
Posted by SL on 2013-09-16:
Horrible Systems Support and Service RIDICULOUS
Posted by SL on 2013-09-16:
MACYS Worst Online shopping experience EVER!
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Fine Jewelry
Posted by Revan on 12/03/2011
My wife bought a pair of earrings in fine jewelry for $2600. The saleswoman Nancy took the tags off the earrings and stuck them to the receipt and told her that she could return them in 30 days. We went and tried to return them about 15 days later which is today. Nancy and her manager Marina who wouldn't give her last name told us that they aren't returnable because the tags are not attached to the earrings. Nancy lied and says that she told my wife they were not returnable if the tags were off. It does say that on the receipt but who reads the receipt if the salesperson tells you verbally that you can return it. So a warning to all who shop at Macy's for jewelry. Do not let the salesperson take off any tags, because they know that if they do, their commission is guaranteed and you will not be returning anything without a tag attached. I know that this has happened to others because its a scam. Salepeople should not be taking tags off of anyone's purchases. They have too much to gain and nothing to lose. I will celebrate when Macy's files for Chapter 11 and Nancy and Marina get downsized.

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Posted by Skye on 2011-12-03:
Your review is a great reminder to ALWAYS read your receipt and know the stores return policy.

Sales people will tell you anything to seal the deal, and yes they do lie. Its what is in writing is what matters. Verbal means nothing.
Posted by Anonymous on 2011-12-03:
Quite often, sales people will ask, "Would you like me to remove the tags?" Almost like a knee jerk reaction, we consumers usually say yes. Excellent review when dealing with Macy's. I will keep this in mind when dealing with other department stores as well. Thanks!
Posted by Anonymous on 2011-12-04:
I am not sure how tags are attached to earrings. Are they attached to the jewelry itself, or are they attached to one of those plastic cards or are they in an actual small jewel box? My assumption with earrings of this price would be in a box. If the earrings were on a card or in one of the boxes, the tags wouldn't have been attached to the earrings anyway, so Macy's has no justification for not making the return. Maybe I am not understanding how the whole earring set up works.
Posted by Venice09 on 2011-12-04:
I'm confused about this, as well. Tags don't stick, so I don't understand how it stuck to the receipt. A tag can be easily reattached, so it shouldn't have been a problem.

I've never looked at earrings in that price range, but I'm assuming they come in a box with the price sticker on the box or have a tag hanging from the earrings. It would be helpful to know more about the tags/sticker.

I can't find any information about this on Macy's website. It only states, "Jewelry items purchased from macys.com must be returned within 30 days of receipt in its original condition and in its original packaging." Nothing about tags or in-store purchases.

If the OP is correct, that's an awful way to do business. Even if the info is on the receipt, it would be useless if the employee already removed the tags/sticker.

Unless there's another reason for not accepting the return, I would argue with them until I got a refund.
Posted by ok4now on 2011-12-04:
Sounds like Nancy doesn't want to loose her big commission on this sale. If this purchase was put on a C.C. dispute it. I'm surprised that Macy's, who is very customer friendly would do this.
Posted by Venice09 on 2011-12-04:
If it's true, I'm surprised the manager went along with it. I have a feeling there might be another reason we're not aware of.
Posted by At Your Service on 2011-12-04:
It isn't likely you'll see Macy's going out of business anytime soon.

The reason for the policy is to protect themselves from people desiring to get jewelery for that annual holiday party and then returning them. A reasonable policy it sounds like and especially if it's provided in writing with the receipt.
Posted by Venice09 on 2011-12-05:
This complaint is not about the policy. It's about the employee removing the tags knowing that the earrings couldn't be returned without them.
Posted by madconsumer on 2011-12-05:
i agree AYS. i have read many times people have done this. not only with clothes and jewelry, but other things like applicances, televisions, and other electronics.
Posted by Venice09 on 2011-12-05:
Wait. Are At Your Service and madconsumer saying the OP deserved the treatment she received? Did you miss the part where the employee removed the tags?
Posted by madconsumer on 2011-12-05:
my comment is from experience.
Posted by At Your Service on 2011-12-06:
No question madconsumer. Unfortunately, there are those people who really will try to take advantage of retailers. I'm sure it happens the other way too. That is why the policy exists and seems more than appropriate in this case.
Posted by Venice09 on 2011-12-06:
We all know why the policies exist. That's not the point of the review. It's about the OP supposedly being tricked into not being able to return the earrings, which would be wrong on Macy's part.
Posted by madconsumer on 2011-12-06:
macy's is is a top notch store. their policies are extremely fair.
Posted by Venice09 on 2011-12-06:
It's not about the policy. It's about the employees. Did you read the review, madconsumer?
Posted by trmn8r on 2011-12-06:
Macy'y looks pretty healthy. It is trading today at a 52-week high, 50% above its low during that time frame. Have you heard rumors of bankruptcy that investors have missed?

The way I read this complaint, it looks like the employee should not have removed the tags. I am assuming that jewelry is returnable if it is in like-new condition. The way the review is written, the only way to do it is if the tags are attached.

I would stay in their face on this one and tell them you are going to file a dispute with the CC company and complain to the BBB. write your senator. No, not the last one, but I would not let this go. Good luck!
Posted by JASMIN on 2013-01-31:
Posted by Madconsumer2 on 2013-02-13:
All Macy's costumer who is buying fine jewelry item should be informed by the sales associate not to remove the tag or return label if in case they want to return the item and there should be a sign in the fine jewelry area that informs customer not to remove tag and return label if they want to return the item. As a customer you feel really bad when the item that you've been saving for and will be paying with your hard earned money is not the one you wanted. You will really feel bad that you were not informed of their policy...was it deliberate so they will have a sale and earn their commissions?.....I know that there are lots of good and hardworking people at Macy's.....there are also customers who worked hard to buy at Macy's....lets just be honest with each other, after all...honesty is still the best policy.
Posted by lori on 2013-05-17:
In the future steam the tag off and keep it aside just in case. If you do end up having to return the item just apply again with crazy glue. Just did it at Macy's with a 1600 tennis braclet, thought about how much my husband paid for it (overpriced) had already ripped the tag off...just glued it at the tear. it is that easy.
Posted by Yolanda on 2013-09-20:
Brought a Ruby and Diamond necklace retail price was $10,000 on sale for $4500 took the necklace to get appraised for my home owners insurance and it was appraised for $750.00 the appraiser told me the necklace was 14k the diamonds were real but poor quality and the ruby's were lead filled to make the bright and poor quality I returned the item, but had to show them the appraisal they started to tell me cannot return it because the tags were not on the item, but realizing that I had the appraisal for the item they hurried and refunded me back. Beware of a big purchase from Macy's and get an appraisal to make sure the item is worth the price you pay for it.
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"Worry No More" is Bogus - Mattress Cleaning
Posted by Mpichardo4446 on 07/05/2011
First let me explain that I have lost sleep because of this (literally). When I made the my mattress purchase $1200 worth, I also purchased the protection plan and they declined my claim stating numerous stains, however from the time I submitted my claim my small child apparently wet the bed again. So now we are in the process of waiting 30-60 days for an answer on whether they will clean it or not. It makes no sense! I can't even sleep on my bed since the stench of urine is too strong for my senses.

Stay away from the protection plan, they give you bull. I have called the worry no more company and have spoken to Macy's and they just give you the run around I will never buy furniture in this place. Why would you sell your customers a sham of insurance, and why should anyone have to wait more than 30 days for an answer this is totally unacceptable.

The sales people selling you the plan do not explain anything they are just trying to sell you the plan. Its already been 3 weeks since my claim was submitted....

All I have to say is Macy's you suck for cheating your customers!

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Posted by Anonymous on 2011-07-05:
For urine try blotting the excess fluid as much as possible. Using the oxy-clean type cleaners, or those that say they remove the stains (of which there are many), spray the stain and methodically blot it. Once dry, shake baking soda over it, let it set over night and vacuum it the next day.
Posted by madconsumer on 2011-07-05:
any steam cleaner will work for urine. also a soak proof mattress pad is advisable.
Posted by Venice09 on 2011-07-05:
Ript, that sounds like it would work. Good advice.
Posted by Amy on 2012-06-01:
Had the displeasure of speaking with these people. My mattress pad was delivered with a stain on it right out of the package and they still tried to say it wasn't their fault! Got the run around between Macy's and Worry No More and finally Worry No More agreed to send me a new cover, but acted like they were doing me a big favor. The only reason I bought this was because the warranty for my mattress is void if the mattress gets dirty, which I find odd. What are they going to do -- sell the used mattress?
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Coupons are worthless
Posted by Bibbittz on 12/26/2009
CUYAHOGA FALLS, OHIO -- I received a gift card for Macys on Christmas (2009) so first thing Saturday morning I printed off the 15% off coupon as well as a second which I cannot remember since I wadded it up and left it with the cashier not worth the paper I wasted to print them on.
I purchased my mother a set of winter pajamas and a couple of kitchen items on the second floor of the Chapel Hill Macys and tryed to use my coupon there and I was told that it was not applicable on anything I purchased even though the fine print did not exclude the items I purchased so I took the coupon back as I saw something downstairs I liked also and wanted to use up my giftcard. At the second registar I purchased and inexpensive DVD player and you guessed it...that cashier said the coupon was not able to be used. I heard others complaining about this same problem and even the cashier was hissing and complaining that they were worthless. I printed them off and they would not scan. The bar code was perfect. HMMMMM My Husband even heard these same issues being discussed on the radio. I WILL NEVER shop at this rip off store again. I will not purchase another gift card for any family member. They bait to get you into the store and do not honor their own coupons. There are plenty of other stores that chose to do business by honoring the sales coupons...I had not one issue at Penny's using their after Christmas coupons so they will get my business in the future. I wonder how many more compaints it will take to put an end to this. Who will take over Macys after they go under for these type of practices? Macys stores in the past were O'neils, then Kauffman's, now Macy's...You would think they would be bending over backwards to retain business not lose it. I will spend my hard earned money elsewhere. This needs to be investigated and I am sure it will be.
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Posted by Hugh_Jorgen on 2009-12-26:
It says right on the coupon what it doesn't cover:

Excludes: specials, super buys, gift cards, previous purchases, special orders, selected Licensed depts., furniture, rugs, mattresses, electrics & electronics, jewelry trunk shows, services.

It does make you wonder what it DOES cover.
Posted by PepperElf on 2009-12-26:
the OP also doesn't say what website he/she got the coupon from.

and that can be a factor if they were using a coupon from a fake-coupon site.
Posted by Hugh_Jorgen on 2009-12-26:
The coupons are right on Macy's web site - and they do exclude a lot of stuff. But you can't claim it wasn't spelled out in advance.
Posted by PepperElf on 2009-12-26:
hugh - that doesn't stop people from trying.
or from complaining that they're not being made the exception to the rule
Posted by Anonymous on 2009-12-26:
I got my Macy's coupon in the mail. It covers about four items in the store for a discount. The rest are not eligible. I bought Levi's, not. I bought Lauren, not. I bought Lancome, not. I bought two sweaters and because the price ended in .98, they were not eligible. What I could use on everything except the Lancome was the $10 denium coupon, but then you had to spend a certain amount to use it. Really, the OP has a point.
Posted by spiderman2 on 2009-12-26:
Other than Kohls, most department store coupons are totally useless. Everything is excluded. Designer items, brand names, special values, sale items....You would have to look really hard to find anything to use it on.
Posted by Ytropious on 2009-12-26:
I had a lady not only give me a coupon at the very end of the transaction, but it was a coupon that clearly excluded the item she wanted. She then told me she could get it cheaper at Target then walked away. This is the day before Christmas mind you. Some people just don't read the fine print as carefully as they should. Always present coupons FIRST too, to avoid an unnecessary void for the cashier.
Posted by yoke on 2009-12-27:
Macy's is the worst for coupon's. They make it sound like you will get a great deal until you try to use them.
The store that I have found great for coupon's is Bob's. For Christmas my mom bought my son a winter coat. It was originally $160. There was a 1 day sale that these coats were marked down to 59.99 and she was able to use an additional 25% coupon.
Posted by PepperElf on 2009-12-27:
Yt - let me guess she then blamed the store
and expected you to ring the coupon through anyway
Posted by Crown Jules on 2009-12-27:
I gave up on Macy's coupons long ago. There are far too many exclusions and I think sometimes you have to use your store credit card for the coupon to be eligible. I paid off my Macy's card a year ago and haven't used it because I'm trying to stay as out of debt as possible.
Posted by Ytropious on 2009-12-27:
Pepper, no she actually gave me cash first and then a coupon, imagine that! Who thinks that a coupon is rang at the same time as cash? When I told her the coupon was not good on iPods (says right in the exclusions "Apple iPods") she told me that was the whole reason she chose to buy it here, to save 10 dollars with the coupon. I told her she was still getting a 10 dollar gift card since that was the promo on iPods this week. She said she had no use for it and was going to Target, who apparently had them cheaper according to her. Then she left. On Christmas Eve, yeah right lady! I hope she got there only to find they had sold out and felt foolish for leaving.
Posted by Plots on 2009-12-28:
Coupons don't list exclusions when they're labeled for a certain item.

For example: "15% off 1 BABY item" coupons are not about to go listing EVERY item in the store that is excluded.

Bottom line is that there is a lot of fine print aside from the exclusions which are important when using coupons.
Posted by Mary Palmer on 2014-03-22:
I bought two kitchen items from Macy's and I was told I could get the Rebate. I mailed the reciept and labels to satisfy all the requirements for the Rebate. I did not receive the Rebate. When I called I was told they could not read the reciept. Never buy at Macy's with the anticipation of getting a Rebate.
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StarStarEmpty StarEmpty StarEmpty Star
What's really on sale?
Posted by Ponie on 05/29/2012
Although I have a Macy’s credit card, I very seldom use it. Mainly, I purchase gift cards for clients/friends/relatives. There are two stores quite near me; one within walking distance.

Last week I received a mailing that left me scratching my head. In it were four ‘star rewards PASS’ cards. Two were for $10 off a purchase of $30 or more; two were for 20% off any purchases made on any day I choose. As expected with various coupons, sales, etc., at the bottom of the cards was: *Exclusions apply; see reverse for details. Before tossing them, I thought I’d take a look at the reverse.

I was very surprised at what I found: ‘Excludes ALL: Everyday Values (EDV), specials, special purchases, super buys, furniture, mattresses & area rugs/floor coverings, cosmetics, fragrances, electrics/electronics, Licensed Depts., bridge and designer handbags & shoes, designer sportswear, watches, Impulse, Oval Room, 28 Shop, eSpot, sterling flatware, All-Clad, Eileen Fisher, Emporio Armani, Tommy Bahama, Coach, Dooney & Bourke, Dyson, Henckels, Juicy, Lacoste, Lalique, Lauren/Polo/Ralph Lauren/Denim & Supply, Levi’s, Lladro, Waterford China/Crystal/Silver, Wusthof, etc. There were many more companies and/or departments listed but I think these are enough to give a general idea of the exclusions.

At the bottom, in bold print is: Online exclusions differ, see (website) for more details.

I realize some manufacturers do not allow retailers to discount their products. Yankee Candle comes to mind.

A suggestion for Macy’s: On the reverse of the amount/percentage off cards, list the items that CAN be purchased using these cards rather than the exclusions. The list would probably be shorter.
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Posted by Justice74 on 2012-05-29:
Another sneaky, but effective sales tactic. Just the mere mention of the word "sale" sends some folks into a shopping frenzy.
Posted by Ponie on 2012-05-29:
Yes, I guess some people just can't resist! I've found Macy's has very nice looking stores but what used to be good service has gone the way of the dodo bird. Quite some time ago I was looking for a golf shirt. Found the color and style I wanted, but not the correct size. Went to the Customer Service desk to inquire. Was told 'If it's not there, we don't have it.' So very different from Macy's precursor in our area, J. L. Hudson.
Posted by MRM on 2012-05-29:
I only step into Macy to buy a colongne Georgio Armani. And I only puurchase it every two years when the cologne runs out.
Posted by Anonymous on 2012-05-29:
I remember getting those coupons when I worked for Macy's Collections. We were supposed to hand them out to friends and family. I never did because of all the restrictions. I like Kohl's coupons. They don't have any restrictions.
Posted by TLSmith on 2012-05-29:
I love Kohl's. I was there this pass Saturday
Posted by Ponie on 2012-05-29:
My Sis does an awful lot of shopping at Kohl's. She says they'll let you load up any coupons you might have all onto one transaction. About 2-1/2 yrs. ago I needed a new toaster oven. The Black & Decker model I had an interest in was selling for $99.99 at Macy's. No thanks--that's a little rich for my blood. I watched the ads for a few weeks. Kohl's had it on sale. There was some type coupon in their ad. Went to Kohl's and picked one up. Only reason I opened a charge that day was because I'd get an additional % off. I believe the final price was a bit over $40. Not a bad deal for a toaster oven which is large enough to hold a 14" pizza. I don't care much for department store charge cards, but I'll grab one when I get a lower price for my purchase.
Posted by trmn8r on 2012-05-29:
Buying appliances at Macy's at the regular price is like throwing a good portion of your money into the gutter. At least that is what I found years ago, and you did just recently.
Posted by Ponie on 2012-05-29:
I agree, trmn8r. Although they're very active in the community. I'm thinking of the Thanksgiving parades, both NY and Detroit, etc. Each year Windsor and Detroit have a huge fireworks display on the Detroit River for the 4th of July. Macy's is a co-sponsor. Their stores really look good. But as long as the merchandise isn't shoddy, I don't need those highly polished hardwood floors and gleaming display cases.
Posted by Nohandle on 2012-05-29:
Good reminder Ponie that it sometimes takes a magnifying glass to determine what is excluded and I don't have the time or patience for it. One friendly reminder to other members, don't make the same mistake I did one Christmas season years ago. EVERY department store I walked into offered a fantastic discount on my purchase if I opened a store credit card. All the cashier needed was another valid credit card. Boy, was I happy.

In January, after I received a good half dozen new credit card bills to pay, wondered if it was worth my effort. I never used the cards again. There might be a way around all of that but I decided not to deal with it in the future.
Posted by jktshff1 on 2012-05-29:
Great to see ya Ponie!
Posted by jktshff1 on 2012-05-29:
Good info as well
Posted by trmn8r on 2012-05-29:
Yes, they are active in the community. When the trmn8r was much much younger, he helped cater an event for the Macy's crew that wrangled the floats in the Thanksgiving Day Parade. Nice bunch of people.
Posted by Ponie on 2012-05-30:
Nohandle, you gotta 'work' it the way I do. :) I only open the charge if I already have in hand an item I want to purchase. If there's a discount offered for opening a charge, then I'll do so. I know what you mean about having 'strange' billing arrive. When I get those statements I pay them in full--and cut up the card.

I don't know when a store considers an account dead and you're eligible to apply for a new one. I think it's two or three years. I've done that with both KMart and Target. I'm not cheap really--just frugal. :)
Posted by Ponie on 2012-05-30:
jktshff1, good to be back. Had a health setback about three months ago but, thank God, no lasting effects. So I should live to be about 105. :)
Posted by Ponie on 2012-05-30:
trmn8r, yes they really do it up well for the Thanksgiving Day parade in Detroit. Before Macy's bought them, the J. L. Hudson company was the only sponsor. But now they're also helped by a large furniture company in the area, Art Van.

Also, many individuals become members of what they named the 'Clown College.' It costs $1,000/yr. to belong and the clowns not only are in the parade, for months they work on the floats, etc. Needlesss to say, since I can't afford that 'tuition,' I don't attend.
Posted by Nohandle on 2012-05-30:
Understood Ponie, but that particular Christmas I had selected my purchases and was in front of the cashier when I was informed (by the cashier) about the extra savings if I charged to their store credit card. It wouldn't take but a moment to set up the account. Yes, I agreed and promptly walked over to the department that handles payments and my new account didn't even show up at that time so I could hardly pay for the purchase right then and there. That didn't work for me. Perhaps a huge purchase might make it worth my while.
Posted by Ponie on 2012-05-30:
OK, Nohandle, got it now. In each case when I've opened a new account, the merchandise I selected was immediately charged to it.
Posted by Nohandle on 2012-05-30:
Ponie, mine was "charged to the brand new account" and the discount was included. I just couldn't pay the charge at the credit/payment department because it showed no record of an account under my name at that time. I just haven't done it since. Perhaps it works differently now.
Posted by Churro on 2012-05-30:
For the love of peace Nohandle PLEASE no more charge accounts.
Posted by Nohandle on 2012-05-30:
Churro, I have no charge cards except MC and VISA and I pay the balance (if any) due in full each month. Go aggravate Sue or is she working while you wait for *the boy* to mow the grass while you watch?
Posted by TLSmith on 2012-05-30:
I have never shopped at Macy's because looking thru the one time I thought the prices were to high. My 16 yr old son is a little over 6'4 and he loves the clothes at Kohl's because they have "cool jeans" that are actually long enough for him and Kohl's is within walking distance of my home.
Posted by MRM on 2012-05-30:
To me, Macys and Kohls are high prices. The only product I buy from Macys is Georgio Armani cologne.
Posted by TLSmith on 2012-05-30:
Khol's works for me because of discounts that are in the Sunday paper and "Kohl's Cash that I usually save up.
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Macys Credit Card Fraud
Posted by Betterawareconsumer on 08/09/2007
Macys Credit card fraud.

It happened to me, the Macys credit card fraud.
I am writing this to alert anyone reading of this of Macys fraud department.

It works like this, when you buy any products from Macys they ask you
if you want to signup for their card service, if you say yes, they try to put
your new purchase on the new card so that it gets activated immediately and you become liable to use it. I had given them my existing credit card, I don't know why they put the charges on the new card.

I called their customer service to remove the charge from their card and put it on my card. They went ahead and closed it and put a balance on my credit report. All without informing me or contacting me.

I paid their card balance in full this is after they charged me a hefty penalty fees they won't send me a itemized bill. The penalty amounted to 271$, for a charge of 46$. The Macys customer rep said that I should not have paid without getting a itemized bill, completely side stepping the issue.

I think I am legally entitled to an itemized bill. Please can anyone reading this advise me.

Macys really hurt my credit score. And now after having paid them for an year , they won't update my credit report. I call them get transfered from department to department.

In retrospect , any card which is offered in a Shopping mall is risky, this is to all teenagers and youngsters.

Hope that helps
Concerned Consumer.

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Posted by trumania on 2007-08-09:
If you paid then ask them to send you a paid in full letter and then forward that to the credit bureau.
Posted by ZooVet726 on 2007-08-10:
Some credit bureaus will investigate this for you. All you have to do is dispute the amount and within a week or two they will notify you of the results. I did this when American Express kept showing my old debt instead of the amount I really owed.
Posted by Timboss on 2007-08-10:
I'm confused. Why did Macy's charge you a $271 penalty?
Posted by Anonymous on 2007-08-10:
You are correct, any card offered in a shopping mall, or for that matter, anywhere else, is risky. I hate it when I'm asked if I have store X's card to use today and when I say no, I am offered to sign up and save 10% on my purchase today, and when I say no thank you, usually I am asked if I would like the cashier to tell me how much I would be saving today IF I signed up. I'm not a math genius, but I can figure up 10% off my purchase pretty quickly so there's no need for you to do it for me.
I know it's their job to offer these cards out, but no means no means no.
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Posted by Drkhagan on 06/22/2007
COLUMBUS, OHIO -- I opened a department store account with Macy*s to get a discount on my rather large purchase.(My biggest mistake in years!)
I was led to believe (B4 I opened the account) that I would be able to pay the bill right then and there. Well I had to go to another part of the store and use a check (not a debit card!) which I do not carry around. In this day and age who uses paper checks?

I do not shop often in the malls so returning was not likely. I registered with the website online several days later thinking I could get the info I needed for my bank to send an electronic payment. My account # is not listed online thus I could get the info I needed for my bank. I waited and waited and waited for a statement to appear in my mailbox; I'm still waiting 4 weeks later!!! The website shows my account balance with a due date that has passed! Remember I have yet to receive a statement, so I do not know my account # and cannot pay my bill without it!!
I called "customer service" (I used that term with my teeth gritted)and was told there is no balance due* so I will not receive a statement!
*Apparently they think the due date is 4 weeks in the future, thus no statement is sent for however long they choose. They do not send statements "until there is a balance due".
I do not feel that setting an arbitrary time to send me MY INFORMATION is fair. This reeks of setting someone up for late fees, service fees etc.

To add insult to injury I have received a Macy's VISA card!!! I do not want this card and never asked for this card, and am upset I now have TWO accounts to cancel! Of course the Macy*s VISA is a COMPLETELY different account #.
The website will allow payments if they can get your checking account #. Giving them more info is the last thing I want to do. This is why people use the bank to pay bills and not individual websites, only the bank has the info not everyone else.

I feel as if this is a way for making people forget about the balance for a while, send the statement later hoping they can get the extra late fees service fees etc by catching you unprepared
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Posted by Pomona Guy on 2007-06-22:
I didn't know people at my3cents shopped at Macy's. I thought they were all down at WalMart or K-Mart or Sears.
Posted by Anonymous on 2007-06-22:
Pomona Guy you forgot about Target.
Posted by outcast471 on 2007-06-22:
and general dollar
Posted by *Brenda* on 2007-06-22:
I haven't received my Macy's bill in 1 and a half years. Good luck with that one.

I don't know why they made you go to another part of the store, I pay my bill sometimes with cash and I go to any register that is available.

The separate Macy's and Visa accounts is annoying. They have different due dates so I have to remember both because they don't/won't send me a statement!
Posted by jenjenn on 2007-06-22:
Hey! I shop at Macy's, but I shop at Target too! :)
Posted by jktshff1 on 2007-06-22:
All in all good post. Another example of buyer beware!
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StarStarEmpty StarEmpty StarEmpty Star
Returning a Scratched Ruby Ring
Posted by Nimmi.muralidharan on 12/21/2013
PHOENIX, ARIZONA -- Me and my mom brought a ruby ring on sale from Macy's expecting it to be a real ruby ring, after multiple enquiries with the sales associate we were told it was as the inclusions were visible. We purchased the ring and sent it to be resized, once we got it back we realized that the main ruby had multiple scratches on it. We immediately returned the ring and got our money back. The Macy's associate argued with us that a ruby and a diamond can easily be scratched by a steel knife and he can prove it. In truth, a ruby and diamond are 9 and 10 on a MOHS hardness scale and can only be scratched by a something equally hard such as a ruby or diamond not a steel knife which is 7 on a hardness scale. This post is to warn everyone to be careful before making such expensive purchases at Macy's.
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