ON LINE -- The first order from Macy's was left on my neighbor's porch to be rained on while he was out of town. I was not called to tell me my package had been left on his porch. My second order is listed as delivered on the Macy's tracking site but "where" is the question as it is not at the neighbor's or at my house. Calling 1800 by Macy's gets you attached to a "survey" for an over 50 help product so I hung up. 1800-289- 6229 gets recording with long wait time.
The Macy's complaint site is useless as my complaint does not match their list. So my solution will be to refuse to pay for the items when I receive my credit card bill as well as any shipping costs. I will then take my time returning the items to a Macy's store since the reason I shopped online is that the closest store is 40 miles away. Bottom line is that I suggest everyone bag Macy's.
I ordered a set of dishes from Macy's. They were delivered within the time expected. When opened, two plates were broken. Macy's is not responsible for shipping damage, things like that just happen. I tried to contact the customer service line to resolve the problem and was on hold for about 15 minutes.
Finally, a person came on and the voice was so garbled, I could not understand a word being said by him. After he repeated himself different times with no better result, I was left to end the call in frustration. Next, I called a local store (45 miles away) and talked to a girl in the China department. All she could do was give me phone numbers of other stores, in other states that might have the pattern. I wonder how many hours I was expected to be on hold to resolve this. Useless customer service and I will never buy from Macy's again.
BOSTON, MASSACHUSETTS -- Don't do it! Don't buy the "Worry no more" warranty... recommend that you take not of the manufacture warranty and buy from a manufacturer that provides a decent warranty... You will find dealing with 'Worry no more" to be a total horror show!! I'm in MA ordered a sofa and love seat from Macy's furniture and bought the "worry no more" 7 year bells and whistles plan since it was sold as a full coverage plan... They should call themselves "Worry" because if you purchase the service that is what you will end up doing. They have no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with "Worry"...
And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to peddle such inferior warranty service. Why I say "Worry" sucks? Put in a claim May 2nd (**) with "worry" on May 2nd and after a week or 2 back and forth we settle on a date for them to inspect the issue which was Saturday June 15th. And then the Tuesday of the week they are to come out. They bounce me to Macy's furniture and cancelled my claim saying (without inspecting the loveseat) that what is wrong with it is still under manufacturer warranty...
Macy's furniture did a good job working one of the issues which may be related to back support of the furniture, but since there is an issue with staining also Macy's got "Worry" back on the horn for me and "Worry" setup a new claim and noted that they would have someone come out the Saturday June 15th to assess the issue, and stated that I would get a call regarding my 3 hr window... Saturday comes no call regarding 3 hr window so I call "Worry" worried and they tell me my window is noon to 3 pm, and state I would get a call 2 hrs before the inspector arrives...
Yes, at this point you would think all is going well... Well you would be incorrect since 2:30 pm comes and no one called and when I called "Worry" I was told they cancelled my claim again. Well the associate at worry seeing that the service has been has been totally screwed up tried to put me through to a supervisor but I got cut off...
So I call back again and the belligerent male I got is yelling at me telling me I need to listen to them explain to me how "Worry" operates when all I want to know is when is someone coming out to look at my furniture... And all I would like explained is how they could tell me wait between noon and 3 pm. As of 9 am the morning and then cancelled my claim was well as the inspection for the same day... Well the belligerent male would not connect me to a supervisor and hung up on me... To which I had to call Macy's who got things back in order again...
So it seemed but somehow it came off the rails yet again... As previously stated, "Worry" has no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with them... And shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to pedal such inferior warranty service.
I have been trying to pay my bill for over an hour online. Macy's decided to hire an incompetent morons to revamp the website which IS NOT WORKING. It is stuck in an endless loop. Calling Macy's, I got outsourced and demanded a U.S. representative so I could understand them and not have my personal information stolen yet again (I am a victim of identity theft twice, I trust no one).
Over an hour later, and back and forth from the U.S. to Philippines to U.S., I still have not been able to schedule a payment. At best, Macy's will take a payment and not schedule a payment as I would like to do. This has been the most insane hour and a half of my life trying to pay a damn bill dealing with the most incompetent people and company ever... and my bill is STILL NOT PAID. Macy's executives are obviously incompetent by hiring people that have no clue if they are breathing or not and do not know what the heck they are doing.
By outsourcing, Macy's is damaging our nation by not providing jobs here at home so they can have customers shopping in their stores. With the treatment I have received today, I am surely finding more businesses that will appreciate me and my money other than Macy's and you should, too! BOYCOTT MACY'S FOR OUTSOURCING AND INCOMPETENCE! They are not the only game on the block!
KENNESAW, GEORGIA -- Spent a good amount of money on the "Worry No More" extended warranty at Macy's. Unfortunately I had to use it for some stains in my sectional. I called and spoke to 2 representatives at Worry No More. I submitted a claim and was given a claim number and told someone would call us back within the following week to set up an inspection. That was over a year ago... No call, no show, no nothing!!
They have managed to keep me at bay for over a year. They say there was never a claim filed, then they found it, then they were coming out then no show again... It's been horrible. I still haven't had anyone out and I'm pretty much defeated at this point. Just do yourself a favor and save your money on the warranty and use it to have a professional come out to clean your furniture when it needs it.
KAILUA KONA, HAWAII -- I have been a Macy's customer for years but I am sad to say after visiting the Kailua Kona Macy's I will not be a customer anymore. I was sadly disappointed when I went to their store for a pair of Black Pants. Should have been an easy item to purchase but the Sales Clerk informed me that the store there does not carry any Women's sizes over an XL. Since their store normally carries plus sizes I find it strange that they would choose to discriminate against Plus Sized Women at this location but that is exactly what they are doing.
It is a shame since I have always liked shopping at Macy's but if they choose to discriminate then I have no choice other than to Boycott buying anything at their store. Sorry Ladies, if you want Plus Sized Clothing in Kailua Kona Macy's evidently does not want you to shop there and discriminates against larger Women. Best to spend your money some place else who wants your business.
I order a lot online and by far, Macys.com is one of the worst! Before my items even arrived, there was already a lower price and a larger discount percentage offered. I completed an online form for a price adjustment and asked about the discount. The only thing that was addressed was the discount with the answer of "no, you can't have the higher discount". Then the customer service person proceeded to tell me the higher discount was not even valid, which it was, I tried it online.
So I emailed back a second time and asked them to please answer my question about the price adjustment and again I was given the same answer about the discount code, I guess because I told them that it did indeed work. All I know is that with prices and discounts changing so frequently, I will never purchase from them again and now I don't even want what I ordered, so I will be returning all the items. I am surprised that Macy's would operate this badly. Avoid the aggravation and shop someplace where your business is appreciated.
TRI-CITIES -- At the suggestion of the clerk we purchased a beautiful 14k white & yellow gold "charm" bracelet and charm.... (son was giving it to his bride)... Soon after wearing it the charm came off... Then the bracelet started showing signs of "dent" wear on the gold. The one link came apart almost like foil. When going back to Macy's we were told the problem was that it was too soft to be a charm bracelet.
Well it would have been nice if they hadn't suggested it as a charm bracelet and even sold us the charm to go with it. They were nice enough to offer to send it to their repair person. However it has been returned with the note that it cannot be repaired. Whoever heard of a jewelry repair not able to repair gold jewelry. This was not a cheap piece either. Instead of the beautiful sentimental gift that was to be a heirloom to pass on, they now have a hunk of junk... Only value might be to melt into a lump and put on another charm bracelet!
My Brother and his Fiance got Married in March of this year, and they had registered at Macy's for the bridal shower/Wedding. I had gone online to view their registry and ended up ordering something off of it to be used as a gift for the bridal shower which was at the end of February. The website indicated the item was in stock, and I had ordered it to be delivered to my brother and his Fiance's house giving plenty of time for it to arrive before the shower. (3 weeks).
I went through the whole order process, and entered my credit card info...etc. And at the end of the transaction, it stated it was complete and I would receive a confirmation when the item had shipped. 2 weeks went by, and I still hadn't received any confirmation of shipment. I started to panic a little because the shower was now only 1 week away. I attempted NUMEROUS times to contact somebody to give me info on my order, but all my emails went without response, and all the phone calls I placed to get someone from online were all dead ends full of countless hours of being put on hold/transferred/disconnected.
I checked my credit card, and it had still not been charged yet, so I figured maybe my order didn't go through for whatever reason, but by then, I didn't want to reorder through Macy's again since the customer service was zero. So I ended up ordering a whole other gift from another store instead, and this time had to also pay for faster shipping so it would arrive at their house on time. Now... Fast forward over 3 months later. The Bridal shower had come and gone, and so had the wedding. The honeymoon was long since over, and everyone was just back to living their lives.
Out of the blue, I get a phone call from my brother stating he just got a package from Macy's. It turned out it was the item I had ordered many months back, and now they finally decided to ship it. I was FURIOUS with Macy's now. I renewed my attempts to get a hold of someone who could help me. I wrote repeated letters complaining that the gift came way too late to be appropriate as a shower or wedding gift, and that I had already purchased those gifts at another store since they had failed to confirm, or notify me in any way since I had made the initial purchase in the beginning of February..... and it was now the middle of May!
I checked my credit card balance, and sure enough, they had charged it May 12th. What pisses me off is that not only is the customer service and communication completely lacking, but they put me in a situation, where it would be socially awkward to tell my brother that this shipment from Macy's was a mistake. It would be rude of me to ask him to return it even though I had already bought his wedding presents and had given them to him at the appropriate times.
This is a warning in general to be wary of ordering anything off the online Macy's registry. They make it impossible to get any kind of help if something goes wrong with your order! Especially important when the gifts you buy are time-sensitive like for weddings!
Around Xmas I took out a Macy's credit card - BIG MISTAKE. I had some coupons from a friend but could only use them with the store credit card. I immediately paid off my balance in the store after my purchases. I was told that I would get a 15% discount on my first bill.
The exact opposite happened and Macy's by their assignee Department Stores National Bank has done the following: First they sent the card to the wrong address, so I immediately cancelled without ever receiving the card.
After returning the items to the store (the gifts did not fit) I was told I could only get the cash I paid put back on the credit card and after two weeks on a cancelled card they would automatically return it. NOT TRUE this is April and I after numerous request for my cash I still don't have it.
The worse part is they DEDUCTED 15% from the CASH I actually paid on the card, claiming they were taking back a 'new account savings' which they NEVER gave in the first place. I have written numerous letters, and spent lengthy hours on the phone to their outsourced customer service in India where they just don't give a damn.
I have shown the reps that no way should a store deduct from actual cash paid on the bogus claim that they were taking back a discount. I am entitled to the full amount of cash I paid once the items were returned. Moreover I HAVE NEVER RECEIVED THE 15% DISCOUNT IN THE FIRST PLACE. They claim it was given in the store. This 'promotion' is still ongoing where they rope you in by claiming to give a 15% discount on your first bill for all purchases done within the first 2 days of getting the card. NOT TRUE - a total ripoff.
Each month I receive a statement saying if I want my cash back (minus the fraudulently deducted 15%) I should submit the bottom part of the statement. Instead of a check I got a 3 line letter saying they did not have sufficient information to review my dispute, or return my money. On top of it, I was told I would have received a Macy's Visa, but the statement shows it is an in store card with a whopping 22.90% interest rate.
The entire operation by Macy's Stores and Department Stores National Bank is a huge scam against consumers - the old bait and switch. The reps have every detail of my transaction even the codes on the receipts and the items purchased, yet I am told by the dispute department they have insufficient information to attend to my dispute. Pure Crap!!!
I went back to the Macy's store in Valley Stream NY and the explained the fraudulent accounting. He agreed that I 15% should have been deducted from my cash balance on returned items. He tried to contact customer service with me on the phone - and the rude woman at the other end said, it was not his account and she could not talk with him, even though I gave her permission to discuss my account.
I intend to pursue this matter to the ends of the earth if I have to. And Macy's should be paying me 22.90% on my cash balance they have been refusing to send, plus on the fraudulently deducted 15% I intend to pursue a small claims court case under local Business Law for double the amount owed.
These kind of things happen when big corporations outsource financial and private matters to Asia where it is obvious the reps don't give a hoot, and also are not beyond stealing. Personally I think the surge in identity theft comes from outsourcing.