My wife bought a pair of earrings in fine jewelry for $2600. The saleswoman Nancy took the tags off the earrings and stuck them to the receipt and told her that she could return them in 30 days. We ... read full review20 Replies - Latest reply on 09/20/2013
Last Thursday I went to the Macy's website to pay my bill and got: We are sorry our payment system is currently unavailable. Please try again later.
I went back Friday--same thing.
Saturday, Sunday, ... read full review10 Replies - Latest reply on 01/07/2014
What's really on sale?
TROY, MICHIGAN --
Although I have a Macy’s credit card, I very seldom use it. Mainly, I purchase gift cards for clients/friends/relatives. There are two stores quite near me; one within walking distance.
Last ... read full review23 Replies - Latest reply on 05/30/2012
Avoid Macys Online Retail
NEW YORK, NEW YORK -- Macys online shopping is among the worst on the net.
My first experience involved Paypal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and ... read full review5 Replies - Latest reply on 09/16/2013
Coupons - False Advertising
DULLES, VIRGINIA -- Macy's numerous coupons over the holiday season amount to false advertising. I had a coupon for $10 off a $25 purchase. When I got to the register with my $40 purchase, the coupon was not honored. ... read full review21 Replies - Latest reply on 11/25/2013
DANBURY, CONNECTICUT -- I had 4 Martha Stewart Enamel Pots. I loved them. However there was a recall on them and you were told to return them to Macys for a full refund. So I returned them on October 11, 2011. The one salesclerk ... read full review5 Replies - Latest reply on 10/20/2011
Coupons are worthless
CUYAHOGA FALLS, OHIO -- I received a gift card for Macys on Christmas (2009) so first thing Saturday morning I printed off the 15% off coupon as well as a second which I cannot remember since I wadded it up and left it with ... read full review12 Replies - Latest reply on 12/28/2009
Miracle at Macy's
MIDDLETOWN, NEW YORK -- The employees in the Housewares Department of Macy's are extraordinary. Every time I shop in that department, the employees go above and beyond to help me find what I'm looking for. If they can't find ... read full review20 Replies - Latest reply on 11/29/2011
I was shopping at Macy's at Lenox in Atlanta this weekend. I would think that the principle way to bolster sales in this economy would be to have excellent customer service. I received just that in every department except shoes. Looking through the sales merchandise, the racks had the names of the employees responsible for each rack. This was insane. It's not like they were wearing shirts with their names on them. You can't see name tags until you get right up to a person. I waited in line for 10 minutes at the "customer service" counter in shoes just to be told to "go ask someone over there." She pointed into a crowd of people. I just left. To add insult to injury, I stopped down in the full-price shoes just for a second and clerks were so eager to help with these shoes but the sales racks "weren't their department." I spent $300 Saturday but none on shoes.2 Replies - Latest reply on 09/05/2011Add reply
When I first started shopping at Macys, of course I got a card because you could get 15 percent off your purchases. I payed all of my bills every month being a loyal customer. It was February and I sent ... read full review6 Replies - Latest reply on 08/17/2010