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Miracle at Macy's
Posted by on
MIDDLETOWN, NEW YORK -- The employees in the Housewares Department of Macy's are extraordinary. Every time I shop in that department, the employees go above and beyond to help me find what I'm looking for. If they can't find it in the store, they search online and let me know where it can be found at other Macy's locations. They do everything possible to send the customer away satisfied.

During my most recent visit, I was looking for certain pieces of cookware that I saw online but couldn't find in the store. After an associate determined that the items were not stocked at that location, she went online and found them at other Macy's stores. I didn't want to travel the distance, so she offered to have them sent to my home with free shipping. She also honored the online price, which was substantially lower, and gave me an unexpected 15% discount!

I can't vouch for other Macy's locations, but the one in Middletown, NY has never let me down. The employees are not only helpful, they are also pleasant and friendly. They treat customers like guests in their own home. The employees make the store a wonderful place to shop.
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Alain on 11/29/2011:
I've had a similar experience at our Macy's (The Waterfront in PA). There's a guy that works in housewares that always seems to be around at Christmas (which is when Macy's usually sees me) and he's been consistently good about advising me on gifts for my wife and relatives. The other employees are really helpful, too! Nice review!
raven2010 on 11/29/2011:
Our Macy's here is like that also. They are the only place in Columbus that sells my perfume. I can walk in there in sweats and a pony tail and be treated like a queen.

They always put samples of new perfumes in my bag and let me know of any upcoming PWP or GWP they are aware of.
trmn8r on 11/29/2011:
I was shocked when a similar thing happened to me at Sears of all places. The only thing I buy at Sears are Levis. My 36" inseam is hard to find. I went in a week ago and there wasn't one pair in the store with fully stocked shelves.

The CSR went online and found them and said she would have them shipped to my house for free. I was very impressed, but I wanted them right away. Found them elsewhere.

Good review Venice, and I see other satisfied customers. I'm not a big shopper, but I do remember I had to be careful to buy only on sale at Macy's years ago to get a fair price on the items I bought - housewares and small appliances.
Anonymous on 11/29/2011:
Always great to hear about employees going above and beyond for customers. That was nice of the associate to honor the online price too. I hope you got the employee's name so you can let their supervisor know about their wonderful employee. Stuff like that does matter and goes into their permanent file
Old Timer on 11/29/2011:
Anyone remember when Macy's East had a link direct to M3C's for any positive reviews made on the Macy's web site? Bad reviews never made it. Wonder whatever became of all of that?

My wife likes Macy's, she says it fills the gap between Nordstrom's and Kohl's.
Venice09 on 11/29/2011:
I love my Kohl's, but Macy's is a bigger store with a wider selection of merchandise, so I guess you could consider it a step above Kohl's. I think Macy's prices used to be higher, but now the prices and sales are competitive with Kohl's. I guess Kohl's is the new Gimbels! I love both stores. They both have great customer service.

Yaya, no I didn't get the names, but now I wish that I had. Next time, I definitely will.
madconsumer on 11/29/2011:
there are lots of quality departent stores that offer this type of quality service.

I prefer saks over macy's, the personal attention is superb.
Venice09 on 11/29/2011:
So, write a review about Saks, madconsumer!

I wouldn't know because there are no Saks stores in my area.

Incidentally, it's Saks, not Sak's.
Venice09 on 11/29/2011:
I wrote this as a compliment, but it showed up as an informative. Oh, well.. I guess it doesn't matter.
madconsumer on 11/29/2011:
?? I did spell it as saks, not sak's!!
Venice09 on 11/29/2011:
No, you didn't. You just edited it, just as I expected you would.

Nice try though.
TheOldSheriff on 11/29/2011:
Very helpful review.
Venice09 on 11/29/2011:
Why did you feel the need to undermine my review, madconsumer? And then edit your mistake after I brought it to your attention? We all make mistakes. It's no big deal. I just thought since you love the store so much, you'd want to use its proper name.
DebtorBasher on 11/29/2011:
Sounds like they want to keep their customers happy and returning!
Sheriff's Aunt on 11/29/2011:
Very informative review. My nephew agrees!!
Venice09 on 11/29/2011:
Macy's is competing with Kohl's in this area, so they can't afford to alienate customers. Aside from that, the employees are genuinely nice people. It really is a pleasure dealing with them.
DebtorBasher on 11/29/2011:
I have a Macy's five minutes from me and I've never stepped foot in there. I just thought they'd be overpriced, maybe I should check them out one day.
Skye on 11/29/2011:
Macy's is still one of my favorite stores.
Venice09 on 11/29/2011:
My Macy's used to be Filene's, and when it switched I thought the prices would be higher. So I was pleasantly surprised to find out it was affordable, especially with sales and coupons. I'd shop there more often if it was closer. I just go to Kohl's because it's right near the house. The only other department stores around here are JCPenney and Sears, and I'm not really fond of those. I could drive down to New Jersey, but it's too nerve-racking. I'm out of practice.
Anonymous on 11/29/2011:
Now this is customer service! I like to browse through Nordstrom but their service isn't like it used to be, so that's all I do there.
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"Worry no more" warranty sold by Macy's -- you better "Worry"
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- Don't do it! Don't buy the "Worry no more" warranty... recommend that you take not of the manufacture warranty and buy form a manufacturer that provides a decent warranty... You will find dealing with 'Worry no more" to be a total horror show!! I'm in MA ordered a sofa and love seat from Macy's furniture and bought the "worry no more" 7 year bells and whistles plan since it was sold as a full coverage plan... They should call themselves ‘Worry” because if you purchase the service that is what you will end up doing… They have no concept of service! They are unprofessional! They Lie and they waste your time! Don't waste your money or your time with “Worry”... And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to pedal such inferior warranty service…. Why I say “Worry” sucks? Put in a claim May 2nd (C1322192)with "worry" on May 2nd and after a week or 2 back and forth we settle on a date for them to inspect the issue which was Saturday June 15th, and then the Tuesday of the week they are to come out they bounce me to Macy's furniture and cancelled my claim saying (without inspecting the loveseat) that what is wrong with it is still under manufacturer warranty... Macy's furniture did a good job working one of the issues which may be related to back support of the furniture, but since there is an issue with staining also Macy's got "Worry" back on the horn for me and “Worry” setup a new claim and noted that they would have someone come out the Saturday June 15th to assess the issue, and stated that I would get a call regarding my 3hr window... Saturday comes no call regarding 3hr window so I call "Worry" worried and they tell me my window is Noon to 3pm, and state I would get a call 2 hrs before the inspector arrives... Yes, at this point you would think all is going well... Well you would be incorrect since 2:30pm comes and no one called and when I called "Worry" I was told they cancelled my claim again.... Well the associate at worry seeing that the service has been has been totally screwed up tried to put me through to a supervisor but I got cut off...

So I call back again and the belligerent male I got is yelling at me telling me I need to listen to them explain to me how "Worry" operates when all I want to know is when is someone coming out to look at my furniture... And all I would like explained is how they could tell me wait between Noon and 3pm as of 9am the morning and then cancelled my claim was well as the inspection for the same day... Well the belligerent male would not connect me to a supervisor an hung up on me... To which I had to call Macy's who got things back in order again...

So it seemed but somehow it came off the rails yet again... As previously stated, "Worry" has no concept of service! They are unprofessional! They Lie and they waste your time! Don't waste your money or your time with them... And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to pedal such inferior warranty service
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Macys - Worry no More Protection Plan
Posted by on
SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints Do not bother buying this plan!! They will not cover anything they simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the sales person to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches. We reported the incident within 24 hours ( 10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves a a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back scheduled an appointment, the adjuster showed up on time with a bottle of some kind of spray. took some pictures and said he would have to recommend a technician to come a recolor the leather. He also asked me if I had experienced any problems in getting action on this ..said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim ..they do not cover this sort if thing. I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier I a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.
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Robert H. on 06/29/2010:
I work for Macys and manage this program and I can assure you that we process 1000's of claims successfully every year. We received 27 compliments just last week. I'm sorry your experience has not been good up to this point. Based on your description of the problem you should have been covered. If you are able to provide the claim id # we will research the claim and see if we can resolve this issue for you assuming the problem is as described in your complaint.
BK Macomb MI on 01/06/2012:
My husband and I purchased a Bernhardt leather section from Macy's Eastland. We too were "encouraged" to purchase the worry no more plan. What a joke! for our 300$ and numerous calls to Worry no more, Visits to Macy's and phone calls I have received a 15$ ink removing kit for ME (not a furniture professional) to use... Unbelievable. Very unhappy.
California Complaint on 12/10/2012:
Please send in all complaints on Uniters to your state insurance board. Most have an online form you can submit. Macy's will also take notice as the reduction of customers burned by this scam and their lack of standing behind it.
Deenah G on 03/12/2013:
We have had insurance from Uniters from a purchase at Macys for over two years and when we had any problem they were not able to help. That is after finally finding our Claim- taking hrs on the phone. How can a company run like this and still be in business?
LilMrsD on 03/25/2013:
What a SCAM. The technician comes out and reports that there are other visible stains that results in the couch being "untreatable". They get off the hook and keep the money! Does anyone know of a class action lawsuit?
Anne on 04/01/2013:
I agree that Worry No More is a waste of money. We purchased the most expensive (supposedly best coverage) mattress protector for our son's full size bed. The cover cost half of what the mattress cost! He has leaked through twice on the mattress right through the cover where we've had to call Worry No More to send someone out to clean it for us. It would have been more, but I put a crib waterproof cover under his sheet. Unfortunately that shifts sometimes and doesn't cover where it needs to. We wasted our money on buying this cover to protect the mattress from urine doesn't keep it from going through AT ALL. On top of that, when I called WNM to have the mattress cleaned I was told a service representative would contact me in 5-7 the urine can set in completely and my 4 year old can sleep on the floor all week??!? ...and that's just to be contacted...who knows how long it will be until someone can come in to clean it. I want it cleaned today. SOOOO disappointed!!!!
Dr khan on 06/10/2013:
this company is a scam Macys should be ashamed of itself for recommending I didn't even check about this company because I trusted Macys because of Macys good customer service we don't have a Macys near us and had to order the sofa set specially I won't be purchasing any furniture from Macys because of worry no more
Anoymous on 07/23/2013:
I purchased furniture and reported scratches and received this response back:

"Please be advised that the technician reported that the damages have accumulated over an extended period of time. If you choose to dispute this, please email

Then I tried the email address and gmail told me it doesn't exist. RIDICULOUS!! SCAM of a company. I plan to fight this and will escalate if necessary to law enforcement.

I found numerous complaints online, including a report from the Better Business Bureau (BBB). There are 226 reports filed with 175 being Guarantee / Warranty Issues.

The report reads the following:

“Our file contains a pattern of complaints from consumers alleging they are unable to place claims against the warranties. Claims are allegedly denied for issues such as reporting time frame or "normal wear and tear." In some cases, Uniters North America, LLC informs the consumer that their damage claim is not covered.

Uniters North America, LLC responds to these consumers by explaining that, due to the Terms and Conditions of the warranty, Uniters North America will be unable to take any actions on the consumer's claim.

On, February 8, 2013, BBB sent certified correspondence to Uniters North America, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. BBB will update this aspect of the Business Review once additional information becomes available.

On February 15, 2013, responded to BBB's concerns. Uniters North America, LLC states they administer all programs specific to the terms and conditions of which the consumer purchases. Uniters North America feels there is no underlying problem to correct. Uniters North America goes on to say their company does not sell any of their programs directly to the consumers. Furniture retailers sell the consumer the programs. In the training to the retailer, Uniters North America specifies detailed explanations to the terms and conditions to the consumer. In recent years, most of Uniters North America's programs have been changed to increase reporting time frame, adding coverage, etc.

BBB will continue to monitor the complaint activity of Uniters North America, LLC and update the Business Review as needed.”
Unhappy Costumer in FL on 08/10/2013:
I had bought the 5 year ins pushed by sale personal, he stated anything that will go wrong Ins will cover. I called to add a claim and explained to the representative, that the thread had broken on 3 of my couches she put me on hold for 15 min. came back on and said that they didn't cover that. I went to explain that the sales person had tolled me that it would cover anything that went wrong and that I had 2 witness with me that day.. I asked to speak to a Manager I was on hold for exact 48 min. when Manager came on the phone she was rude when I asked her name she hung up the phone. I called Macy's customer service and explained they didn't care to hear it. Phone representative went the extra mile... and stated loud and clear. They had nothing to do with Ins. this was an outside comp. they just offered it to customers and they were not forced to get it.DO NOT waist your money as its loud and clear Macy's doesn't care! They allow their employee's to lie and be deceitful to customers as long as they get their money. They should be ashamed.
Adrienne Williams on 10/09/2013:
I purchased a dining room table w/leather trim and 4 leather chairs from Macys in February of 2010. The chairs have cracked. I filed a claim and Uniters says that the Worry No More Warranty do not cover the seating area of the chairs. So mad right now. I am going to fight this until the end. Macys and Uniters is a scam. I purchased my furniture at the Eastland, Harper Woods Store in Michigan.
Maria calandra on 02/22/2014:
Bought mattress and springs a while ago also purchased the protection plan,my question is we just moved and accidentally my mattress pad cover has been damaged so since I have protection plan can you send me another mattress cover pad! I will greatly appreciated, As always I am very pleased with Macys customers service.thank you,Maria calandra 843.603.7781 or cell 603.675.0006 email
Jamil, N on 02/24/2014:
Purchased WorryNoMore 7 years plan for a leather sofa, loveseat and daybed. A few weeks ago Noticed that a cushion takes a longer than usual to come back to original position after getting up. Lase Thursday looked under the sofa to found out a broken frame in the middle.
Wend to Macy's on Friday and they told me to call the customer service for warranty claim. Called the claim this AM. Told them exactly what I wrote above.
Rep and the manager is telling me that I must have filed a claim within 10 days of "noticing" that there is something wrong!!! I told her that I did not "discovered" the actual damage only three days ago! but she insists that that does not matter! I must have filed within 10 days of noticing!!! So much for the "worrynomore".

Any ideas how best to fight this non-sense??? Will appreciate all the help.
Patricia Mershon on 02/24/2014:
Bought a dining room set, had it for about 9 months. 6 chairs the seats are off white cloth. Had a Super Bowl party, all 6 chairs had food or drink spilled or dropped on them. Called Worry No More phone number the next day. Tech came to clean a week later, couldn't get the stains out. Took pictures,said he'd give in the information and I would hear back from someone. Got an email 4days later saying sorry the warranty covers food and drink spills but not if they stain. If I'd like to dispute their refusal to cover the claim I have to submit it in writing with at least 5 upclose pictures in good lighting from different angles and I'd get a response in writing in approximately 30 days. The fight goes on...
annette sparks on 03/20/2014:
Called numerous numbers, until I found a agent for the company Brad, located in Florida. He said he was filing my complaint and that I would here from them in 5 days, at the latest, no word yet two weeks later. I will never purchase the product again, it's worthless, furthermore why does Macy's push the product on it's consumers? They don't handle whatever problem your complaint, with exclusions their contract, what a joke, and a scam.
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Macy's The Magic Not To Pay Overtime To Employees
Posted by on
Rating: 1/51
MACY'S, a company with a tainted reputation that you should not work for
Macy's located in Sherman Oaks, at the Fashion Center Mall, Sherman Oaks, CA 91423.

Many years ago, and only for 4 days, Macy’s told employees to do paper work during working hours, but soon after that, Macy’s told employees not do it no more because it wasn't productive neither profitable for Macy’s.

MACY’S - NOT OVERTIME PAID SINCE 1983 FOR PAPER WORK DONE AT HOME. MACY’S OWES MY WIFE MANY THOUSANDS OF DOLLARS IN UNPAID OVERTIME. Macy’s used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in 25 years (3.3 hours daily) for work done at home for MACY’S on an hourly employee working 40 hours a week. Because of Macy's actions, my wife never got any unemployment or workers compensation

My wife worked as a manager at Macy’s and MACY’S never pay for it
In 2002 or before, my wife was so well qualified doing her job at Macy's, that my wife was taking the manager place when the manager was on long vacation or on other duties for Macy's or when the manager was promoted.

Macy’s never ever increased my wife hourly pay for the extra work done as a manager. For several years, my wife was doing that for months, because Macy's delayed on purpose to hire a new manager to replace the previous one gone


My wife got a lot of top reviews from customers and many outstanding certificates from Macy's, year after year. Only pieces of paper. Meanwhile Macy's pocketed extreme profits from extreme markups on everything sold.

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leet60 on 12/04/2012:
If your facts are accurate, you should consider contacting the labor department as well as engaging an attorney.
clutzycook on 12/04/2012:
How did they "force" your wife to resign rather than firing her outright? Regardless of if she resined or was fired for "cause" (and you know they would have found a cause), depending on the unemployment laws in your state she may not have been eligible for unemployment pay anyway. As for severance, that is usually the perogitive of the employer. If the unpaid overtime is as you say and your wife has documented proof that she has overtime pay due to her, then she should file a complaint with your state's labor board and perhaps secure the advice of a lawyer.
trmn8r on 12/04/2012:
If my employer asked me to do 3+ additional hours of work daily at home unpaid, whether an hourly or salaried employee, I would find a new employer.
Susan on 12/04/2012:
What you describe (not paying OT) is an issue that needs to be addressed with the California Labor Board
DebtorBasher on 12/05/2012:
Why did she continue working there for 25 years when she wasn't getting paid for all those extra hours? It sounds like she was a dedicated employee of theirs and there are a lot of companies looking for people like her. She should have packed up a long time ago and worked for a company that appreciated her dedication and hard work.
Julian on 12/07/2012:
The USA is not having jobs opportunities for many people. Some people want to believe that Macy's or others employers will bring a career to them, when actually is the other way around
Macy's was sold several times to different investment groups and who knows who is behind those groups
I think those groups are looking for quick profits and willing to sell Macy's over again
No employee should never ever have a bad experience as the woman that worked for Macy's for 25 years
The government has the power to bring help to people in situations like that
But I don't know if the government ever help anyone

surime on 12/10/2012:
Macy's is doing a lot more than, even giving jobs to people having not legal documents to work in the USA
There are Somalis, African, Armenians or from any other nationality getting at job at Macy's
So Macy's feels powerful in breaking the US Laws
Melinda on 01/21/2013:
Without any doubt in my mind, Macy's is the worst company to work for
I keep thinking
MELINDA on 01/21/2013:
Without any doubt in my mind, Macy's is the worst company to work for
I keep thinking
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Avoid Macys Online Retail
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- Macys online shopping is among the worst on the net.

My first experience involved Paypal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macys brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.

My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macys customer support and was assured the order was being processed. After another week, or so, I contacted Macys again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.

Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macys. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macys online like the plague! Compared with most of the other online etailers I've shopped with, Macys is really amateur and incompetent.

Strike 3 Macys... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.
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Mr N on 12/03/2012:
I had a similar experience.

I made an international order (I'm in the UK), and the items I wanted were both in stock and available to the UK. So I ordered, went through checkout successfully and received the confirmation emails.

Then a day later, I received an email saying "As you were advised at the time of checkout, we are experiencing problems without stock control. The items you ordered are no longer available".

It took a week for Macy's to work out whether all or part of the order was unavailable. Then they cancelled the order (without telling me). I had to make five calls to the US to discover this.

Now the payment is stuck in my Paypal account as 'pending', and Macy's customer service don't seem to have a clue how to remove it. They didn't even recognise the order number that came to me in a Macy's email.

Like you, I've never, ever dealt with such an incompetent company. I would advise everyone to steer clear of Macy's online, as they really have no idea what they're doing.
JULIE on 01/05/2013:

I bought a knife set for my mother-in-law a week before Christmas and as I was buying it I realized it was on order so I wouldn't even be getting it until February. Which I was OK with because it was my mistake for not paying attention. So I order it on 12/17/12 and I leave it alone thinking I'l check it in a week or so. I forget all about it and remember on 1/4/13 and when I check my order status I find out that my order was canceled on Christmas day. No notification, no email, no nothing!!! How is that possible?? Every other store always keeps me updated on where my shipments are! My product makes a move and I instantly know whether its through email or a text message yet my $700 shipment was canceled and I can't even get an email from them!!! Worst place ever!! Don't ever shop online here!!!
MissNJ on 07/24/2013:
I put in an order for over ten items to ship to my niece in Tennessee for her birthday!! Everything was in stock and ready to ship. I get a phone call when I am at work on my home phone asking me to verify information to complete order. I called at 6 when I came home, they cancelled my order becaus they needed to verify card holder info. They said they were replacing it and shipping out. They never delivered the packages!!!! I called again today and the dumb b on the phone said that they cancelled the order because they were selling the items to me cheaper than what they paid for them???!!!! What?!!!! They chose to just cancel my order because they felt they were not making enough money on it!! They still charged my Macy's card over $300 BtW and no order was placed. Never AGAiN!!!!!
SL on 09/16/2013:
Horrible Systems Support and Service RIDICULOUS
SL on 09/16/2013:
MACYS Worst Online shopping experience EVER!
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StarStarEmpty StarEmpty StarEmpty Star
What's really on sale?
Posted by on
Rating: 2/51
Although I have a Macy’s credit card, I very seldom use it. Mainly, I purchase gift cards for clients/friends/relatives. There are two stores quite near me; one within walking distance.

Last week I received a mailing that left me scratching my head. In it were four ‘star rewards PASS’ cards. Two were for $10 off a purchase of $30 or more; two were for 20% off any purchases made on any day I choose. As expected with various coupons, sales, etc., at the bottom of the cards was: *Exclusions apply; see reverse for details. Before tossing them, I thought I’d take a look at the reverse.

I was very surprised at what I found: ‘Excludes ALL: Everyday Values (EDV), specials, special purchases, super buys, furniture, mattresses & area rugs/floor coverings, cosmetics, fragrances, electrics/electronics, Licensed Depts., bridge and designer handbags & shoes, designer sportswear, watches, Impulse, Oval Room, 28 Shop, eSpot, sterling flatware, All-Clad, Eileen Fisher, Emporio Armani, Tommy Bahama, Coach, Dooney & Bourke, Dyson, Henckels, Juicy, Lacoste, Lalique, Lauren/Polo/Ralph Lauren/Denim & Supply, Levi’s, Lladro, Waterford China/Crystal/Silver, Wusthof, etc. There were many more companies and/or departments listed but I think these are enough to give a general idea of the exclusions.

At the bottom, in bold print is: Online exclusions differ, see (website) for more details.

I realize some manufacturers do not allow retailers to discount their products. Yankee Candle comes to mind.

A suggestion for Macy’s: On the reverse of the amount/percentage off cards, list the items that CAN be purchased using these cards rather than the exclusions. The list would probably be shorter.
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Justice74 on 05/29/2012:
Another sneaky, but effective sales tactic. Just the mere mention of the word "sale" sends some folks into a shopping frenzy.
Ponie on 05/29/2012:
Yes, I guess some people just can't resist! I've found Macy's has very nice looking stores but what used to be good service has gone the way of the dodo bird. Quite some time ago I was looking for a golf shirt. Found the color and style I wanted, but not the correct size. Went to the Customer Service desk to inquire. Was told 'If it's not there, we don't have it.' So very different from Macy's precursor in our area, J. L. Hudson.
MRM on 05/29/2012:
I only step into Macy to buy a colongne Georgio Armani. And I only puurchase it every two years when the cologne runs out.
Anonymous on 05/29/2012:
I remember getting those coupons when I worked for Macy's Collections. We were supposed to hand them out to friends and family. I never did because of all the restrictions. I like Kohl's coupons. They don't have any restrictions.
TLSmith on 05/29/2012:
I love Kohl's. I was there this pass Saturday
Ponie on 05/29/2012:
My Sis does an awful lot of shopping at Kohl's. She says they'll let you load up any coupons you might have all onto one transaction. About 2-1/2 yrs. ago I needed a new toaster oven. The Black & Decker model I had an interest in was selling for $99.99 at Macy's. No thanks--that's a little rich for my blood. I watched the ads for a few weeks. Kohl's had it on sale. There was some type coupon in their ad. Went to Kohl's and picked one up. Only reason I opened a charge that day was because I'd get an additional % off. I believe the final price was a bit over $40. Not a bad deal for a toaster oven which is large enough to hold a 14" pizza. I don't care much for department store charge cards, but I'll grab one when I get a lower price for my purchase.
trmn8r on 05/29/2012:
Buying appliances at Macy's at the regular price is like throwing a good portion of your money into the gutter. At least that is what I found years ago, and you did just recently.
Ponie on 05/29/2012:
I agree, trmn8r. Although they're very active in the community. I'm thinking of the Thanksgiving parades, both NY and Detroit, etc. Each year Windsor and Detroit have a huge fireworks display on the Detroit River for the 4th of July. Macy's is a co-sponsor. Their stores really look good. But as long as the merchandise isn't shoddy, I don't need those highly polished hardwood floors and gleaming display cases.
Nohandle on 05/29/2012:
Good reminder Ponie that it sometimes takes a magnifying glass to determine what is excluded and I don't have the time or patience for it. One friendly reminder to other members, don't make the same mistake I did one Christmas season years ago. EVERY department store I walked into offered a fantastic discount on my purchase if I opened a store credit card. All the cashier needed was another valid credit card. Boy, was I happy.

In January, after I received a good half dozen new credit card bills to pay, wondered if it was worth my effort. I never used the cards again. There might be a way around all of that but I decided not to deal with it in the future.
jktshff1 on 05/29/2012:
Great to see ya Ponie!
jktshff1 on 05/29/2012:
Good info as well
trmn8r on 05/29/2012:
Yes, they are active in the community. When the trmn8r was much much younger, he helped cater an event for the Macy's crew that wrangled the floats in the Thanksgiving Day Parade. Nice bunch of people.
Ponie on 05/30/2012:
Nohandle, you got to 'work' it the way I do. :) I only open the charge if I already have in hand an item I want to purchase. If there's a discount offered for opening a charge, then I'll do so. I know what you mean about having 'strange' billing arrive. When I get those statements I pay them in full--and cut up the card.

I don't know when a store considers an account dead and you're eligible to apply for a new one. I think it's two or three years. I've done that with both KMart and Target. I'm not cheap really--just frugal. :)
Ponie on 05/30/2012:
jktshff1, good to be back. Had a health setback about three months ago but, thank God, no lasting effects. So I should live to be about 105. :)
Ponie on 05/30/2012:
trmn8r, yes they really do it up well for the Thanksgiving Day parade in Detroit. Before Macy's bought them, the J. L. Hudson company was the only sponsor. But now they're also helped by a large furniture company in the area, Art Van.

Also, many individuals become members of what they named the 'Clown College.' It costs $1,000/yr. to belong and the clowns not only are in the parade, for months they work on the floats, etc. Needlesss to say, since I can't afford that 'tuition,' I don't attend.
Nohandle on 05/30/2012:
Understood Ponie, but that particular Christmas I had selected my purchases and was in front of the cashier when I was informed (by the cashier) about the extra savings if I charged to their store credit card. It wouldn't take but a moment to set up the account. Yes, I agreed and promptly walked over to the department that handles payments and my new account didn't even show up at that time so I could hardly pay for the purchase right then and there. That didn't work for me. Perhaps a huge purchase might make it worth my while.
Ponie on 05/30/2012:
OK, Nohandle, got it now. In each case when I've opened a new account, the merchandise I selected was immediately charged to it.
Nohandle on 05/30/2012:
Ponie, mine was "charged to the brand new account" and the discount was included. I just couldn't pay the charge at the credit/payment department because it showed no record of an account under my name at that time. I just haven't done it since. Perhaps it works differently now.
Churro on 05/30/2012:
For the love of peace Nohandle PLEASE no more charge accounts.
Nohandle on 05/30/2012:
Churro, I have no charge cards except MC and VISA and I pay the balance (if any) due in full each month. Go aggravate Sue or is she working while you wait for *the boy* to mow the grass while you watch?
TLSmith on 05/30/2012:
I have never shopped at Macy's because looking through the one time I thought the prices were to high. My 16 yr old son is a little over 6'4 and he loves the clothes at Kohl's because they have "cool jeans" that are actually long enough for him and Kohl's is within walking distance of my home.
MRM on 05/30/2012:
To me, Macys and Kohls are high prices. The only product I buy from Macys is Georgio Armani cologne.
TLSmith on 05/30/2012:
Khol's works for me because of discounts that are in the Sunday paper and "Kohl's Cash that I usually save up.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Item Refund
Posted by on
Rating: 1/51
SCOTTSDALE, ARIZONA -- I ordered some items online and when I got them they weren't quite what I thought the material and lay of the outfits seemed different.  However that isn't the problem. When I went into the store to return the items I was greeted and asked what I needed, so far so good then it goes downhill. The associate looks at the items as I place them on the counter and says "this isn't even my department" and I asked her if she was capable of refunding them. Apparently I was in petites and I had items from juniors. Then in a rude tone looks at me and says well what goes with what and had me take the packaging slip and separate the order into 2 piles of how it was shipped. By now I'm pretty ticked off and just want to get my refund processed she does it sighing and mumbling under her breath about the items. Finally she puts her hand out with my receipt. I grab it and ask if I'm done as she replies "yea" and that's it.

I love Macy's and I shop there constantly with my boyfriend it's our go to store when we hit the mall.  I have never had such a horrible customer experience in any store or setting before. I am greatly unsatisfied with how I was treated.  I planned to look for my mom's mothers day present today and a few items for my home and I didn't even get to purchase them because I was so upset I got sidetracked and just wanted to leave the store as quickly as possible. If I do continue to shop at Macy's I will definitely not be returning to the Scottsdale Fashion Square location my experience was horrible. The associate Leslie was incredibly rude, there was no excuse for her poor attitude and representation of the store.

Dana Palomares 
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Buddy01 on 05/07/2012:
Unacceptable. If the items were not separated before bringing them in for the return, then the clerk should have done it for you.
trmn8r on 05/07/2012:
Sounds like Leslie was having a bad day, a bad job, a bad life, or all 3.
Anonymous on 05/07/2012:
If all the items still had the tags on them along with the order slip, then the sales associate should have been able to figure out what item went with each order. Even without the tags, she could have looked at the order slip and still figured it out. I'd be ticked too.
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Fine Jewelry
Posted by on
My wife bought a pair of earrings in fine jewelry for $2600. The saleswoman Nancy took the tags off the earrings and stuck them to the receipt and told her that she could return them in 30 days. We went and tried to return them about 15 days later which is today. Nancy and her manager Marina who wouldn't give her last name told us that they aren't returnable because the tags are not attached to the earrings. Nancy lied and says that she told my wife they were not returnable if the tags were off. It does say that on the receipt but who reads the receipt if the salesperson tells you verbally that you can return it. So a warning to all who shop at Macy's for jewelry. Do not let the salesperson take off any tags, because they know that if they do, their commission is guaranteed and you will not be returning anything without a tag attached. I know that this has happened to others because its a scam. Salepeople should not be taking tags off of anyone's purchases. They have too much to gain and nothing to lose. I will celebrate when Macy's files for Chapter 11 and Nancy and Marina get downsized.
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Skye on 12/03/2011:
Your review is a great reminder to ALWAYS read your receipt and know the stores return policy.

Sales people will tell you anything to seal the deal, and yes they do lie. Its what is in writing is what matters. Verbal means nothing.
Anonymous on 12/03/2011:
Quite often, sales people will ask, "Would you like me to remove the tags?" Almost like a knee jerk reaction, we consumers usually say yes. Excellent review when dealing with Macy's. I will keep this in mind when dealing with other department stores as well. Thanks!
Anonymous on 12/04/2011:
I am not sure how tags are attached to earrings. Are they attached to the jewelry itself, or are they attached to one of those plastic cards or are they in an actual small jewel box? My assumption with earrings of this price would be in a box. If the earrings were on a card or in one of the boxes, the tags wouldn't have been attached to the earrings anyway, so Macy's has no justification for not making the return. Maybe I am not understanding how the whole earring set up works.
Venice09 on 12/04/2011:
I'm confused about this, as well. Tags don't stick, so I don't understand how it stuck to the receipt. A tag can be easily reattached, so it shouldn't have been a problem.

I've never looked at earrings in that price range, but I'm assuming they come in a box with the price sticker on the box or have a tag hanging from the earrings. It would be helpful to know more about the tags/sticker.

I can't find any information about this on Macy's website. It only states, "Jewelry items purchased from must be returned within 30 days of receipt in its original condition and in its original packaging." Nothing about tags or in-store purchases.

If the OP is correct, that's an awful way to do business. Even if the info is on the receipt, it would be useless if the employee already removed the tags/sticker.

Unless there's another reason for not accepting the return, I would argue with them until I got a refund.
ok4now on 12/04/2011:
Sounds like Nancy doesn't want to loose her big commission on this sale. If this purchase was put on a C.C. dispute it. I'm surprised that Macy's, who is very customer friendly would do this.
Venice09 on 12/04/2011:
If it's true, I'm surprised the manager went along with it. I have a feeling there might be another reason we're not aware of.
At Your Service on 12/04/2011:
It isn't likely you'll see Macy's going out of business anytime soon.

The reason for the policy is to protect themselves from people desiring to get jewelery for that annual holiday party and then returning them. A reasonable policy it sounds like and especially if it's provided in writing with the receipt.
Venice09 on 12/05/2011:
This complaint is not about the policy. It's about the employee removing the tags knowing that the earrings couldn't be returned without them.
madconsumer on 12/05/2011:
I agree AYS. I have read many times people have done this. not only with clothes and jewelry, but other things like applicances, televisions, and other electronics.
Venice09 on 12/05/2011:
Wait. Are At Your Service and madconsumer saying the OP deserved the treatment she received? Did you miss the part where the employee removed the tags?
madconsumer on 12/05/2011:
my comment is from experience.
At Your Service on 12/06/2011:
No question madconsumer. Unfortunately, there are those people who really will try to take advantage of retailers. I'm sure it happens the other way too. That is why the policy exists and seems more than appropriate in this case.
Venice09 on 12/06/2011:
We all know why the policies exist. That's not the point of the review. It's about the OP supposedly being tricked into not being able to return the earrings, which would be wrong on Macy's part.
madconsumer on 12/06/2011:
macy's is is a top notch store. their policies are extremely fair.
Venice09 on 12/06/2011:
It's not about the policy. It's about the employees. Did you read the review, madconsumer?
trmn8r on 12/06/2011:
Macy'y looks pretty healthy. It is trading today at a 52-week high, 50% above its low during that time frame. Have you heard rumors of bankruptcy that investors have missed?

The way I read this complaint, it looks like the employee should not have removed the tags. I am assuming that jewelry is returnable if it is in like-new condition. The way the review is written, the only way to do it is if the tags are attached.

I would stay in their face on this one and tell them you are going to file a dispute with the CC company and complain to the BBB. write your senator. No, not the last one, but I would not let this go. Good luck!
JASMIN on 01/31/2013:
Madconsumer2 on 02/13/2013:
All Macy's customer who is buying fine jewelry item should be informed by the sales associate not to remove the tag or return label if in case they want to return the item and there should be a sign in the fine jewelry area that informs customer not to remove tag and return label if they want to return the item. As a customer you feel really bad when the item that you've been saving for and will be paying with your hard earned money is not the one you wanted. You will really feel bad that you were not informed of their policy...was it deliberate so they will have a sale and earn their commissions?.....I know that there are lots of good and hardworking people at Macy's.....there are also customers who worked hard to buy at Macy's....lets just be honest with each other, after all...honesty is still the best policy.
lori on 05/17/2013:
In the future steam the tag off and keep it aside just in case. If you do end up having to return the item just apply again with crazy glue. Just did it at Macy's with a 1600 tennis braclet, thought about how much my husband paid for it (overpriced) had already ripped the tag off...just glued it at the tear. it is that easy.
Yolanda on 09/20/2013:
Brought a Ruby and Diamond necklace retail price was $10,000 on sale for $4500 took the necklace to get appraised for my home owners insurance and it was appraised for $750.00 the appraiser told me the necklace was 14k the diamonds were real but poor quality and the ruby's were lead filled to make the bright and poor quality I returned the item, but had to show them the appraisal they started to tell me cannot return it because the tags were not on the item, but realizing that I had the appraisal for the item they hurried and refunded me back. Beware of a big purchase from Macy's and get an appraisal to make sure the item is worth the price you pay for it.
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Feel robbed
Posted by on
DANBURY, CONNECTICUT -- I had 4 Martha Stewart Enamel Pots. I loved them. However there was a recall on them and you were told to return them to Macys for a full refund. So I returned them on October 11, 2011. The one salesclerk in the home store told me the recall was no big deal that no one had really been hurt by the enamel coming off the pots even though there was a recall notice on the cash register that clearly stated that two people were injured. Then my "full refund". These pots were listed at $160 and down. I had two of the biggest pots, 1 the next size down and then the smallest pot. They gave me $61.75 each for the two biggest pots, $44.36 for the next and $27.65 for the smallest. When I complained I was told that was the lowest price that these pots sold for and did I have a receipt. I did not but stated that I had paid more and used my Macy's card to purchase all of them so we could just look it up. I was told that they could only go back six months so they couldn't find it nor was I given that option. I found my receipt for one of my largest pots and I paid over $80 for it and that was with a sale and a coupon. I would have loved to have paid these prices for them. Then I was given a gift card only good at Macys. I have been a loyal customer for Macys for a number of years but after the gift card I don't think I'll be shopping there anymore. As for Martha Stewart, I liked her products but if this is what I get I won't be buying anything else from her either. Maybe I should have just kept my pots and when something happened I should have turned around and sued Macys and Martha Stewart. Anyone else frustrated by this?
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NutterButter on 10/20/2011:
You did the right thing by taking the pots back if you could have been injured. You definitely got a bad deal at the store, but I'm sure they were following orders and had little power since you made the purchase so long ago and don't have a receipt. Contacting Macy's corporate might get you somewhere, as they sold you the pots for a certain price and should get back what you paid for them. Best of luck.
yoke on 10/20/2011:
What does not seem fair is they gave you a Macy's Gift Card. They should have given the cash back. I understand that they need a receipt for the full refund, but since this is a Macy's problem they should give the full price back.
trmn8r on 10/20/2011:
I think the crux of the matter is you do not have your receipt. That is why they can only give you the lowest price, and it may be why they could only give you a Macy's credit.

If you pursue this further, and produce your Macy's credit receipt you may be able to get further compensation. Good luck.

First the Martha Stewart Exploding Patio Set, then the Fire-starting Martha Stewart Holiday Tree, and now the Martha Stewart Stovetop Set with Removeable Enamel. Hmm.
NutterButter on 10/20/2011:
I'm also trying to figure out how someone gets injured by enamel. Did they ingest it? I can't imagine an enamel cut needs more than a little neosporin.
Venice09 on 10/20/2011:
"Maybe I should have just kept my pots and when something happened I should have turned around and sued Macys and Martha Stewart."

Heh, that's not such a bad idea. As trmn pointed out, "First the Martha Stewart Exploding Patio Set, then the Fire-starting Martha Stewart Holiday Tree, and now the Martha Stewart Stovetop Set with Removeable Enamel."

Don't forget the folding deck chairs that cut off fingers!

I am not impressed with Martha Stewart products or her reaction to dangerous recalled merchandise. She couldn't care less.

Macy's should have looked up the transaction on your card and given you back the amount you paid, in cash.
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"Worry No More" is Bogus - Mattress Cleaning
Posted by on
First let me explain that I have lost sleep because of this (literally). When I made the my mattress purchase $1200 worth, I also purchased the protection plan and they declined my claim stating numerous stains, however from the time I submitted my claim my small child apparently wet the bed again. So now we are in the process of waiting 30-60 days for an answer on whether they will clean it or not. It makes no sense! I can't even sleep on my bed since the stench of urine is too strong for my senses.

Stay away from the protection plan, they give you bull. I have called the worry no more company and have spoken to Macy's and they just give you the run around I will never buy furniture in this place. Why would you sell your customers a sham of insurance, and why should anyone have to wait more than 30 days for an answer this is totally unacceptable.

The sales people selling you the plan do not explain anything they are just trying to sell you the plan. Its already been 3 weeks since my claim was submitted....

All I have to say is Macy's you suck for cheating your customers!

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Anonymous on 07/05/2011:
For urine try blotting the excess fluid as much as possible. Using the oxy-clean type cleaners, or those that say they remove the stains (of which there are many), spray the stain and methodically blot it. Once dry, shake baking soda over it, let it set over night and vacuum it the next day.
madconsumer on 07/05/2011:
any steam cleaner will work for urine. also a soak proof mattress pad is advisable.
Venice09 on 07/05/2011:
Ript, that sounds like it would work. Good advice.
Amy on 06/01/2012:
Had the displeasure of speaking with these people. My mattress pad was delivered with a stain on it right out of the package and they still tried to say it wasn't their fault! Got the run around between Macy's and Worry No More and finally Worry No More agreed to send me a new cover, but acted like they were doing me a big favor. The only reason I bought this was because the warranty for my mattress is void if the mattress gets dirty, which I find odd. What are they going to do -- sell the used mattress?
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