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Two Accounts at Macy's
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I had a Macy's card was asked if I would like to apply for an American Express card. Thought sure but believed it would never go through well. It was approved. I have asked them to combine the two bills because both bill are getting late fees and interest. I experienced starting in July 2017 a hardship. Got late on minimum payment and the late fees started. Could not pay late fees and interest kept adding on the card.

So I agreed to make a small payment but left the other one still getting late fees and interest. So credit destroyed by a Care card from Synchrony Bank and Amazon destroyed and Macy's account was closed. Really felt deceived. I believed the Macy's American Express card was the only one I needed and destroyed my original card. Still in a hardship. Any ideas.

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Bed Frame Issues
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEARWATER, FLORIDA -- DO NOT BUY Macy's WORRY FREE WARRANTY. It's a lie. They ask you questions that confuse the issue then tell you - "You are not covered due to missing a 15 day reporting time." I bought a 7 year warranty - have furniture a year and 3 months. Had Macy's repair the issue 3x while under the one year manufacturers warranty - but now they won't touch it. Neither will worry no more warranty. Don't touch it - WASTE OF MONEY.

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"Worry No More" Warranty Sold by Macy's -- You Better "Worry"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- Don't do it! Don't buy the "Worry no more" warranty... recommend that you take not of the manufacture warranty and buy from a manufacturer that provides a decent warranty... You will find dealing with 'Worry no more" to be a total horror show!! I'm in MA ordered a sofa and love seat from Macy's furniture and bought the "worry no more" 7 year bells and whistles plan since it was sold as a full coverage plan... They should call themselves "Worry"€ because if you purchase the service that is what you will end up doing. They have no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with "Worry"€...

And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to peddle such inferior warranty service. Why I say "€œWorry" sucks? Put in a claim May 2nd (**) with "worry" on May 2nd and after a week or 2 back and forth we settle on a date for them to inspect the issue which was Saturday June 15th. And then the Tuesday of the week they are to come out. They bounce me to Macy's furniture and cancelled my claim saying (without inspecting the loveseat) that what is wrong with it is still under manufacturer warranty...

Macy's furniture did a good job working one of the issues which may be related to back support of the furniture, but since there is an issue with staining also Macy's got "Worry" back on the horn for me and "Worry"€ setup a new claim and noted that they would have someone come out the Saturday June 15th to assess the issue, and stated that I would get a call regarding my 3 hr window... Saturday comes no call regarding 3 hr window so I call "Worry" worried and they tell me my window is noon to 3 pm, and state I would get a call 2 hrs before the inspector arrives...

Yes, at this point you would think all is going well... Well you would be incorrect since 2:30 pm comes and no one called and when I called "Worry" I was told they cancelled my claim again. Well the associate at worry seeing that the service has been has been totally screwed up tried to put me through to a supervisor but I got cut off...

So I call back again and the belligerent male I got is yelling at me telling me I need to listen to them explain to me how "Worry" operates when all I want to know is when is someone coming out to look at my furniture... And all I would like explained is how they could tell me wait between noon and 3 pm. As of 9 am the morning and then cancelled my claim was well as the inspection for the same day... Well the belligerent male would not connect me to a supervisor and hung up on me... To which I had to call Macy's who got things back in order again...

So it seemed but somehow it came off the rails yet again... As previously stated, "Worry" has no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with them... And shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to pedal such inferior warranty service.

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Poor or No Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ON LINE -- The first order from Macy's was left on my neighbor's porch to be rained on while he was out of town. I was not called to tell me my package had been left on his porch. My second order is listed as delivered on the Macy's tracking site but "where" is the question as it is not at the neighbor's or at my house. Calling 1800 by Macy's gets you attached to a "survey" for an over 50 help product so I hung up. 1800-289- 6229 gets recording with long wait time.

The Macy's complaint site is useless as my complaint does not match their list. So my solution will be to refuse to pay for the items when I receive my credit card bill as well as any shipping costs. I will then take my time returning the items to a Macy's store since the reason I shopped online is that the closest store is 40 miles away. Bottom line is that I suggest everyone bag Macy's.

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Useless Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a set of dishes from Macy's. They were delivered within the time expected. When opened, two plates were broken. Macy's is not responsible for shipping damage, things like that just happen. I tried to contact the customer service line to resolve the problem and was on hold for about 15 minutes.

Finally, a person came on and the voice was so garbled, I could not understand a word being said by him. After he repeated himself different times with no better result, I was left to end the call in frustration. Next, I called a local store (45 miles away) and talked to a girl in the China department. All she could do was give me phone numbers of other stores, in other states that might have the pattern. I wonder how many hours I was expected to be on hold to resolve this. Useless customer service and I will never buy from Macy's again.

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Incompetence And Broken Website And Broken Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have been trying to pay my bill for over an hour online. Macy's decided to hire an incompetent morons to revamp the website which IS NOT WORKING. It is stuck in an endless loop. Calling Macy's, I got outsourced and demanded a U.S. representative so I could understand them and not have my personal information stolen yet again (I am a victim of identity theft twice, I trust no one).

Over an hour later, and back and forth from the U.S. to Philippines to U.S., I still have not been able to schedule a payment. At best, Macy's will take a payment and not schedule a payment as I would like to do. This has been the most insane hour and a half of my life trying to pay a damn bill dealing with the most incompetent people and company ever... and my bill is STILL NOT PAID. Macy's executives are obviously incompetent by hiring people that have no clue if they are breathing or not and do not know what the heck they are doing.

By outsourcing, Macy's is damaging our nation by not providing jobs here at home so they can have customers shopping in their stores. With the treatment I have received today, I am surely finding more businesses that will appreciate me and my money other than Macy's and you should, too! BOYCOTT MACY'S FOR OUTSOURCING AND INCOMPETENCE! They are not the only game on the block!

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Worry No More Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNESAW, GEORGIA -- Spent a good amount of money on the "Worry No More" extended warranty at Macy's. Unfortunately I had to use it for some stains in my sectional. I called and spoke to 2 representatives at Worry No More. I submitted a claim and was given a claim number and told someone would call us back within the following week to set up an inspection. That was over a year ago... No call, no show, no nothing!!

They have managed to keep me at bay for over a year. They say there was never a claim filed, then they found it, then they were coming out then no show again... It's been horrible. I still haven't had anyone out and I'm pretty much defeated at this point. Just do yourself a favor and save your money on the warranty and use it to have a professional come out to clean your furniture when it needs it.

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Problem With Ordering From Bridal Registry And Zero Customer Service!
By -

My Brother and his Fiance got Married in March of this year, and they had registered at Macy's for the bridal shower/Wedding. I had gone online to view their registry and ended up ordering something off of it to be used as a gift for the bridal shower which was at the end of February. The website indicated the item was in stock, and I had ordered it to be delivered to my brother and his Fiance's house giving plenty of time for it to arrive before the shower. (3 weeks).

I went through the whole order process, and entered my credit card info...etc. And at the end of the transaction, it stated it was complete and I would receive a confirmation when the item had shipped. 2 weeks went by, and I still hadn't received any confirmation of shipment. I started to panic a little because the shower was now only 1 week away. I attempted NUMEROUS times to contact somebody to give me info on my order, but all my emails went without response, and all the phone calls I placed to get someone from online were all dead ends full of countless hours of being put on hold/transferred/disconnected.

I checked my credit card, and it had still not been charged yet, so I figured maybe my order didn't go through for whatever reason, but by then, I didn't want to reorder through Macy's again since the customer service was zero. So I ended up ordering a whole other gift from another store instead, and this time had to also pay for faster shipping so it would arrive at their house on time. Now... Fast forward over 3 months later. The Bridal shower had come and gone, and so had the wedding. The honeymoon was long since over, and everyone was just back to living their lives.

Out of the blue, I get a phone call from my brother stating he just got a package from Macy's. It turned out it was the item I had ordered many months back, and now they finally decided to ship it. I was FURIOUS with Macy's now. I renewed my attempts to get a hold of someone who could help me. I wrote repeated letters complaining that the gift came way too late to be appropriate as a shower or wedding gift, and that I had already purchased those gifts at another store since they had failed to confirm, or notify me in any way since I had made the initial purchase in the beginning of February..... and it was now the middle of May!

I checked my credit card balance, and sure enough, they had charged it May 12th. What pisses me off is that not only is the customer service and communication completely lacking, but they put me in a situation, where it would be socially awkward to tell my brother that this shipment from Macy's was a mistake. It would be rude of me to ask him to return it even though I had already bought his wedding presents and had given them to him at the appropriate times.

This is a warning in general to be wary of ordering anything off the online Macy's registry. They make it impossible to get any kind of help if something goes wrong with your order! Especially important when the gifts you buy are time-sensitive like for weddings!

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Miracle at Macy's
By -

MIDDLETOWN, NEW YORK -- The employees in the Housewares Department of Macy's are extraordinary. Every time I shop in that department, the employees go above and beyond to help me find what I'm looking for. If they can't find it in the store, they search online and let me know where it can be found at other Macy's locations. They do everything possible to send the customer away satisfied.

During my most recent visit, I was looking for certain pieces of cookware that I saw online but couldn't find in the store. After an associate determined that the items were not stocked at that location, she went online and found them at other Macy's stores. I didn't want to travel the distance, so she offered to have them sent to my home with free shipping. She also honored the online price, which was substantially lower, and gave me an unexpected 15% discount!

I can't vouch for other Macy's locations, but the one in Middletown, NY has never let me down. The employees are not only helpful, they are also pleasant and friendly. They treat customers like guests in their own home. The employees make the store a wonderful place to shop.

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Macy's - Worry no More Protection Plan
By -

SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints. Do not bother buying this plan!! They will not cover anything. They simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the salesperson to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches.

We reported the incident within 24 hours (10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves as a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back. Scheduled an appointment.

The adjuster showed up on time with a bottle of some kind of spray. Took some pictures and said he would have to recommend a technician to come and recolor the leather. He also asked me if I had experienced any problems in getting action on this.. said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim.. They do not cover this sort of thing.

I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier is a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.

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Macys Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 23 ratings and
71 reviews & complaints.
Contact Information:
Macys
7 West Seventh Street
Cincinnati, OH 45202
1-800-289-6229 (ph)
www1.macys.com
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