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Macy's East


45 Reviews & Complaints

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Very Helpful Employees
Posted by Townie on 06/08/2008
HOLYOKE, MASSACHUSETTS -- I was helped by a wonderful woman in the ladies lingerie department at the Holyoke Mall store the other day. I have had a very difficult time finding a bra style that will stay on my shoulders and not slip off. Mary came to my aid when she showed me the line of Warner bras that have a bit of very soft rubber that runs under the bra straps. I have finally found a style of bra that I can wear in complete comfort!

Thank you, again, Mary for the wonderful help that you gave me. I'll call to be sure that you will be there the next time.

Sincerely, Donna

     
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Posted by sarahnkrystal on 2008-06-08:
Mary sounds like a wonderful employee!
Posted by Ponie on 2008-06-08:
townie, might I suggest you run off a copy of this letter and send it to the manager of Macy's East at the Holyoke Mall? Although I may be mistaken, I don't think there's any way the store will know about the compliment you paid Mary. It was good of you to write. Too many of us (me included) will complain when something doesn't go exactly our way, but we seldom take fingers to keyboard to pass on the compliment. You are the exception.
Posted by woodsk1 on 2008-06-08:
www.macys.com/tellus The comments go direct to the managers of the stores. They love to hear the good stuff!
Posted by Edie on 2008-07-10:
On 7/8/08, I returned a pair of Lacoste shorts that I had purchsed for my son's birthday. After wearing them one(1) time and after laundering them, he asked me to iron them. During ironing, I found a tear about 1" long at the back pocket. I then found my receipt and returned them hoping they would replace them. I was lucky enough to get the salesperson, Gabe Duttlinger. From the time Mr. Duttlinger started helping me, he was wonderful. So agreeable, courteous and helpful. They didn't have the same shorts in the size I needed so he called the Lacoste Store in the mall and found a pair for me. He returned my money and I walked down the mall and picked up the new ones. If only all retail stores could have people like this working for them,It would be so pleasant for your customers. I know all customer returns are not valid, but this one was. The shorts were defective and I appreciate he could see that without making me feel like I was doing something wrong. This young man deserves all nice things in life. This is the first time, I have taken time to comment on an employee, but Mr. Duttlinger is truly an OUTSTANDING EMPLOYEE. J. Conley
Posted by Pete the Broker on 2008-07-23:
Ed, of the Men's Dept in your Saugus, MA store was very helpful to me when I was shopping there July 9, 2008. I was waiting in line at another register when Ed came over and offered to take me to his register. He was very upbeat, took my coupons and processed my purchase without delay. He thanked me for shopping at Macy's. I would say he is an example of an Outstanding Employee and left a positive impression on me.

Pete, the Broker
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Customer Service
Posted by 1125 on 07/18/2008
My compliments to Linda Ramos for her help in selecting an infant gift. She was attentive and searched with me until I found the perfect gift. She showed as much interest in the choice of gift as if it was her purchase. She offered many suggestions that made it easier to make a decision. Excellent customer service!

     
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Posted by woodsk1 on 2008-07-18:
PLease be sure to take hte survey at www.macys.com/tellus Have friends that work in the stores and they do like the feedback, both positive and negative.
Posted by dancingqueen on 2008-09-20:
On two occasions I was in the dress department at Macy's, Nashaminy Mall. First to purchase a dress. My Sales Associate was Elaine, 158-017-5930 who was very helpful in finding my size (2 or 4) in the dress I selected. It's difficult at my age to find a dress in my size that is classic and Macy's fills that need.

I returned the dress today and bought it again using a a Macy's discount card I received in the mail. My Sales Associate was Renee Jelle,158-017-5932. Renees was pleasant, helpful and efficient in the return and repurchase of the dress with the discount. Thank you for your courtesy. Sincerely, Jean Civitillo
Posted by babushka on 2008-10-11:
I highly commend Nancy, in the Clinique Dept. She was incredibly helpful, kind and considerate in everyway as I made choices in her department. This took place tonight (Saturday, October 11th).
J. Hanks
Posted by s1ss1e on 2008-10-26:
i really enjoy shopping at macys. the service is unbeatable, the stores are always clean, they always have the merchandise that is advertized and all the reps are courtious and friendly
Posted by old fart on 2008-10-26:
Macy's antidote...


While the original Macy's store on 34th. street in New York is a fantastic place, most of the others are acquistions, i.e. Hudson's in detroit, among others...
Good service is wonderful but any business with NO complaints doesn't exist...
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Guess where I will not be doing my Christmas shopping
Posted by Klara on 12/11/2007
WEST PALM BEACH, FLORIDA -- I have for a long time held Macy’s in high regard. However, this opinion was greatly changed not so long ago when I tried to return a gold bracelet in your department store at the Wellington Mall, in West Palm Beach. What a disgrace – and I can’t believe it happened at Macy’s of all places.

On Sunday 28th October, my boyfriend decided to buy me a very special gift for my Birthday, at Macys. He managed to get a 65% discount on it so it cost him $156.00. When my boyfriend gave me the gift he said if I didn’t like it I could take it back. Of course I loved it especially as it was carefully picked out by him.

About 4 weeks later the bracelet broke. I couldn’t believe it as I really hadn’t done anything to make it break. Unfortunately my boyfriend had already thrown out the receipt. Neither of us imagined for one minute that I would have to take it back. I really didn’t want my money back for it, I just simply wanted to get it fixed or replaced. I took the bracelet back to the store in its original box (this is all they gave me) and explained what had happened. The store clerks were very rude and told me that there was nothing that they could do as I had no receipt. They really treated me as though I was a thief. I was stunned. I complained to the floor manager who told me that the fine jewelry department was not owned by Macy’s, it was contracted out to another company. Why would Macy’s have their name on everything and then not be responsible for its merchandise? Sounds like a convenient “rip off” to me. The manager for the fine jewelry department was off that day so I left all my contact details. Although I thought that my boyfriend had paid cash for the bracelet I could tell them exactly what day, what time, how much he paid for it and which day and time he picked it up.

I ended up having to call the jewelry manager myself. I told her that the bracelet was paid for in a presale. The manager snapped at me and said that wasn’t possible as they never do presales. She was very rude and also implied that I was lying.

As it turns out after talking further to my boyfriend, not only did he pay for the bracelet in a presale (Sunday 28th October) his Mother who was with him that day took out a Macy’s credit card just so they could save an extra 15%. He was not permitted to actually pick up the item until November 1st. According to the Manager of the jewelry department she has no record of the bracelet or the transaction. The transaction is clearly stated on the credit card statement.

So far I have still not been able to return the bracelet, which by the way I had a jeweler fix, only to have the bracelet break again in exactly the same place. I’m now glad that my boyfriend only paid 65%, just imagine if he paid full price for it. If he had bought a cheap trinket from Wal-mart, and had no receipt, they would simply have given him store credit. Macy’s just looks down their noses at you and calls you a liar.

I am thoroughly disappointed with Macy’s and I am now going to post my story in as many places as possible because I find it intolerable.

Guess where I will not be doing my Christmas shopping.
     
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Posted by Tc1073 on 2007-12-11:
No receipt = No Proof. However I agree there should be a record of the purchase it can not be readily available, the burden of proof is on you not Macy's. I do not know if it is still the same way but before Macy's purchased Famour Barr their Fine Jewelry department was a different company who basically accepted Famour Barr charge as payment.
Posted by shawnp80 on 2007-12-11:
Macy's?
Posted by Anonymous on 2007-12-11:
Zales?
Devonnes jewlers?
Posted by Suusan B. on 2007-12-11:
When are consumers going to learn to familiarize themselves with retail return/exchange policies and put their receipts in a safe place?

No receipt means no return and unfortunately, the burden of proof is always on the consumer.

Happy Holidays.
Posted by MRM on 2007-12-11:
Suusan B, it's as if they were born yesterday.
Posted by chris513 on 2007-12-11:
i am way too ghetto to ever shop at macy's, so i don't know how to help this time.
Posted by Principissa on 2007-12-11:
I don't like Macy's. Over priced crap. I could by the same stuff at Kohl's or Penney's for almost 1/2 of what they push it for there.

If the problem is with the clasp on your bracelet, go to a jeweler and have them put in a new one. I had a problem with a bracelet constantly breaking, they put a new clasp on it and it was fine.
Posted by old fart on 2007-12-11:
Since Macy's followed the trend of expansion and absorbed other retail companies like Hudson's and the like they have never been the same.
When I lived in New Jersey, it was a real treat to go to the flagship store in Manhatten. Back then in the 80's the clerks would do anything for you and the prices were great.
The christmas season was a shopper's dream...
Posted by Cyane on 2007-12-11:
It used to be that if an item was purchased on a Macy's card, then customer service could look up the card history and see that purchase. I don't know if it is that way any longer.
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Stolen credit cards used at Macy's
Posted by Jeannel on 05/03/2008
MISHAWAKA, INDIANA -- A year ago my wallet was stolen and I lost both my credit card and debit card. The thieves did some shopping at WalMart within 10 minutes of stealing the cards (that is another story). Then they went to Macy's and tried to use the debit card. That card had already been flagged by my bank and they were unable to use it. So they flipped out my credit card and Macy's took it without any questions. I spoke to the general manager of Macy's and was told that it is their policy to never question a customer on the validity of their credit cards because this might upset their customers. I think this is totally unacceptable. Two men were trying to use a woman's credit card and they did not ask for any ID. This took months to straighten out.

     
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Posted by bigboxworker on 2008-05-03:
As i posted in your other review, its against merchant policy to ask for Photo ID as a basis for accepting a credit card, a merchant is subject to hefty fines if caught. And Macy has no right to question the thieves about the use of your credit card; they only time they can refuse the purchase is if the back of your card was NOT signed, and that is the ONLY reason a mercahnt can refuse to accept a card.
Posted by hello dolly on 2008-05-03:
Oh but a merchant can request ID to accept any card. Macy's may have chosen a different policy in their stores but no merchant is penalized for requiring id with a credit card.
Posted by bigboxworker on 2008-05-03:
No that is not true. I've worked in retail for over 6 years now at the corporate level dealing with POS operations. In the fine print of every merchant agreement we have with our acquiring bank and with Visa, Mastercard and Amex, we are NOT allowed to ask for Photo ID. Fines usually start from 400 dollars. However, many merchants do request to see photo ID because very few people are aware of such policies, or do not bother to complain or feel its in their interest. Either way, a merchant is not allowed to ask for ID.
Posted by yoke on 2008-05-04:
bigbox, if that is the case then merchants should be held liable for 100% of the sale if it was with a stolen credit card.
Posted by heaven17 on 2008-05-04:
I don't get it.
Why would there be an agreement to NOT check for ID when a credit card is presented? What is the reasoning for this bit of fine print? Can someone explain that to me? There must be some precedent for it, though I can't fathom what that might be.
And I've never understood why people go off when they're asked for identification. Seriously. I'm THRILLED when a cashier asks me for one, which hardly ever happens.
And if a scenario like the one involving the OP happens, that's when all of these folks who freak when asked for ID do a 180 and ask why no ID was required at the time of purchase!
I REALLY don't get it.
Posted by DigitalCommando on 2008-05-04:
Heaven, the CC companies are responsible for the loss of any fraudulent transactions, not the store. Therefore why should the store try to police it? CC companies want their transactions to be performed swiftly and conveniently for the customer. The real way to solve the stolen credit card issue, is to have your picture on the front of the card, as some banks and credit union cards do now. I think it should be mandatory for all cards. Losses to the CC companies from stolen cards only represent about 2-3 percent of their total losses, write-offs of bad debt make up the balance. So you can see why they are not as concerned as we think they should be.
Posted by Nohandle on 2008-05-04:
Heaven, I don't either. I commented on Jeannel's other review on Walmart. What is this, the right to privacy? I remember when one gave a check to the cashier and automatically presented his driver's license at the same time. I have no problem proving my identification.

DC, you answered my question before I could post: CC companies are responsible for the loss of any fraudulent transactions, not the store. Your comment is the first I've heard of pictures on the front of the card. Obviously this is something new, or has not come to my area yet.
Posted by DigitalCommando on 2008-05-04:
Nohandle, due to the dept. of homeland security requirement that all drivers licenses be produced in a machine readable format, store scanners will be able to "scan" your license and store all of the data on it, including your home address. Hackers have broken into virtually every major retailers system already. Laptops have been lost and stolen which contains sensitive info and I'm sure you have seen several cases of this on the news. This additional information would be the biggest contribution to identity theft ever seen before and hands hackers all of your personal information including your photo. Being "open and free" with your identity is becoming more and more dangerous especially with the DHS's "REAL ID" act requiring all states to comply with this new drivers license format.
Posted by Nohandle on 2008-05-04:
Well, DC, there appears to be no solution to this problem unless you can think of one. Again, I'd not heard of photo ID on credit cards until you mentioned it. Would this be the beginning of a solution?
Posted by Ponie on 2008-05-04:
Nohandle, several years back I had a CC which mailed me an offer of a card with my picture on it. Can't swear to it, but believe it was a Citi card. I was to mail in a certain dimensions pic and they'd issue a card with it displayed. Never took them up on it. I also don't remember the name of the company that advertises this, but some company says they'll issue cards with any picture you supply, such as your cat(s). :) This is a background picture over the whole card.

In this case, we have a consumer who complains because no ID was required for use of the card. OTOH, they're probably the same consumers who would complain to high heaven if they were asked for ID when trying to use their own card. Doesn't bother me one bit if I'm asked for ID to use my CC. I just whip it out and thank the cashier for checking. It's a case of damned if you do, damned if you don't.
Posted by DigitalCommando on 2008-05-04:
I think having your picture on the front is idea #1, #2 would be to require the entry of a pin number (just like you have to do with a debit card) and no other ID would be required or neccessary. JMHO
Posted by CrystalSword on 2008-05-04:
I don't sign any of my cards...where the signature is supposed to be...I put "CHECK I.D." and they do ask for my ID almost every time. The town is small enough that most know me by name and I think they'd be more inclined to ask for my ID if I paid with cash!
Posted by hello dolly on 2008-05-04:
Bank of America offers the picture on the front of both the debit card and credit card. Since they have taken this safety measure I use only the debit and credit card I have with them. If only the whole industry would get on the program.
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Useless coupons, misleading promotion
Posted by Rclarke on 11/27/2007
I sent this to Macy's Vice President:

I used to like shopping at Macy's and am presumably the type of customer whom you would like to keep, given that I just spent $394 on three sweaters for my husband. However, you will not be seeing me or my money at Macy's again. You have bombarded me with coupons through the mail, in part because of the Macy's credit card which I hold - and which I am about to cut into two parts since I will not be using it anymore. I went with the coupons to the store, picked out the three sweaters for my husband, only to discover at the register that the coupons (ANY of the five coupons) applied only to one of the three sweaters. Having spent 20 minutes picking the sweaters out, I bought them but was quite displeased that the coupons were useless for two of the three. This will not happen again. I then went to try to buy some gifts for my daughter. I selected two items adding up to $48 and gave the sales person a coupon for $10 off of $30 in sales. OF COURSE, one of the two items didn't qualify for the coupon, which meant that I could not use the coupon. I decided to leave both items at the counter rather than reward Macy's for yet another "fake" coupon. I then went to the jewelry counter hoping to use any one of the coupons for a bracelet. Again, I was told that none of the coupons could be used. I did not buy the bracelet; instead I headed for the exit and I see no reason to return.

I am a marketing professor and teach the concepts of customer loyalty and lifetime value of a customer not only to MBAs but also to large executive audiences. I plan to use as an example your strategy of thinking only of attracting the customer but not of serving the customer so that he or she will return (e.g., lifetime value).

Please note: I once received such poor service from Bloomingdales (now owned by you) that I started using this incident of poor service in executive classes as an example of how NOT to handle service recovery. I had to contact the VP of Marketing at Bloomingdales to get my problem solved; however, it took two years to do so. I told this story to so many executive audiences that the VP at Bloomingdales heard about it and sent me a large floral arrangement asking me to stop telling the story; I have not stopped.

You have now provided me with another example of poor management and ill-directed marketing strategy. Your heavy use of coupons is directed to attracting customers to your store. However, the inability of the customer to USE the coupons (let's see, you can use the coupons on Tuesdays before 11am and Saturdays before the 27th of November and only on items whose brands contain C's, L's, M's or E's, plus they can't fall into any of 17 product categories) means that the customer gets to the register and finds that the coupons are useless; this is essentially bait and switch. You can't expect the customers to memorize the myriad of limitations to each coupon. If you actually do expect this of the customer, then you had better learn more about consumer behavior. If I have to educate myself about your rules in order to shop in your store using the very reason you provide to me to shop there (the coupons), I will not visit your store. There are plenty of other stores with good prices without having to use coupons, good merchandise, and no rules in tiny print with which I have to familiarize myself in order to make a purchase there at the expected price. The good news is at least that I did not have to stand in line at the register to learn that the coupons were fake; you have no lines! Apparently other customers have discovered the zero value of your coupons, have been equally offended that they took the time to visit your store only to find that the coupons were nearly without value - and that therefore your ultimate prices were not nearly as attractive as you would like the customer to think they are - and have voted with their feet. They are elsewhere shopping rather than forming lines at your registers.

The purpose of marketing is not just to attract a customer but to KEEP a customer. Your strategy is designed to frustrate customers who might otherwise be loyal. If you treat your customers as if they were stupid ("Oh, they won't notice that you can't use the coupons other than on every 29th item"), it won't take them long to leave you for good, as I am doing.

I will be using this in executive sessions as yet another example of poor marketing strategy. How sad that you have provided me with this opportunity.
     
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Posted by Anonymous on 2007-11-28:
The coupons were worthless yet you still spent close to $400 for three sweaters? So why complain? Macy's coupons are a joke considering that they are useless for maybe 90% of the merchandise in the store. Boscov's coupons are almost as bad.
Posted by Principissa on 2007-11-28:
I never cared for Macy's. I find much better deals for almost the same price at Kohl's.

It sounds to me like you should take your business elsewhere. Out of all five of the coupons you have only one worked. If you bought close to 400.00 in merchandise you would think that you could have gotten at least something in your purchase to make the coupons work. And they certainly don't tell you in the store or on the coupon what merchandise doesn't qualify so you have to find out just like you did. I get those same coupons in the mail.
Posted by Anonymous on 2007-11-28:
Pennies do not come from heaven, they need to be earned here on earth.
-Margaret Thatcher
Posted by Anonymous on 2007-11-28:
The coupons, at least the ones printed in the paper, do details what brands are not covered. But the print is so tiny you need a microscope to read it.
Posted by Principissa on 2007-11-28:
I know. I have had the same problem as her. It is so frustrating when you think that you are getting a good deal and then get burned at the register. I gave up shopping at Macy's for this reason. Their merchandise is over priced and I could get a heck of a lot more for that same amount at Kohl's or JC Penney.
Posted by Anonymous on 2007-11-28:
"burned at the register" is not as bad as being burned at the stake, let us therefore be thankful.
Posted by spiderman2 on 2007-11-28:
PassingBy -- I hear you on the Boscov's coupons -- they are a complete waste of the paper they are printed on. I don't think I ever been able to use one. BonTon/ElderBeerman is the same way. I love the Kohl's coupons because they are good on everything!!!
Posted by yoke on 2007-11-28:
Macy's also has the coupon items mixed with the noncoupon items. I refuse to shop Macy's for the same reasons. Besides like what principissa said you can find better deals at Kohl's and Penney's.
Posted by Anonymous on 2007-11-28:
Some say, that the American Dream has become the pursuit of material prosperity (Useless coupons, misleading promotions) - that people work more hours to get bigger cars, fancier homes the fruits of prosperity for their families - but have less time to enjoy their prosperity. Others say that the American Dream is beyond the grasp of the working poor who must work two jobs to insure their family’s survival. Yet others look toward a new American Dream with less focus on financial gain and more emphasis on living a simple, fulfilling life.


Thomas Wolfe said, "…to every man, regardless of his birth, his shining, golden opportunity ….the right to live, to work, to be himself, and to become whatever thing his manhood and his vision can combine to make him."
Posted by Anonymous on 2007-11-28:
Yolk is making a lot of sense here.
Posted by atln on 2007-12-13:
I am sure Macy's appreciates your business. Retails send coupons to customer's to not only entice them to purchase, but if you are purchasing applicable items, it is a reward for the consumer. As a marketing professor, I would think you would review the exclusions, or ask, prior to selecting and then, just because you have spent 20 minutes shopping, expect the store to accomodate you. The retailer has informed you in advance what will and will not be accepted. As a former marketing major, I am glad I did not have you as my retail/marketing instructor.
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Helpful Salesperson
Posted by SooSlo on 05/12/2009
BEAVER, PENNSYLVANIA -- I would like to tell you about one of your salespersons at the Beaver Valley Mall on May, 9, 2009. She was a very helpful lady. I was looking for a special necklace and earrings in a special color and she was very kind to help me. My daughter was looking for something special as well and we both found what we were looking for. The sales lady was busy with another customer but she still took her time to help me. I am thankful to her for being so helpful. Thank you.
     
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Posted by Suusan B. on 2009-05-12:
How nice in this day and age of everyone complaining about everyone and everything that you took the time to compliment a Macy's associate.
Posted by BokiBean on 2009-05-12:
You forgot her employee number!

These self-back-pats are becoming tiresome.
Posted by Anonymous on 2009-05-12:
I agree Boki...these are all written alike.

http://www.my3cents.com/showReview.cgi?id=42027

http://www.my3cents.com/showReview.cgi?id=42109

and this one

All appear to have been written by the same person. I don't think Addy is wise to it. LOL

Posted by madconsumer on 2009-05-12:
just because a company gets several good reviews, does not mean they are all fake. or is it some cannot accept some people actually do receive great and wonderful service?

but of course since the doc claims they are bad, or duplicate, they must be.

just accept someone is giving true and good reviews. unlike the lame 5 reviews i see by one of the haters .....

great review.

very helpful.
Posted by JDSmith on 2009-05-12:

This appears to be another fake post for Macy's.

When I start seeing posts by the seasoned/regular M3C users, then I will give them some credence. As long as they are single posts by new profiles, they hold no validity.
Posted by BokiBean on 2009-05-12:
Yes, Doc. They don't even bother to change it around enough to be believable...pffft!
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Great Customer Service
Posted by Maur on 09/13/2008
PITTSBURGH, PENNSYLVANIA -- Associate Marion approached me when I first arrived in the Women's Department and asked if she could help me. I informed her I was looking for a few items for a cruise next month. She said come with me and asked the size I would need and she helped me pick out a few outfits. This was the best shopping experience I believe I have every had. I really appreciated Marion's help and would recommend others to shop at Macy's and look up Marion.
     
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Posted by Anonymous on 2008-09-13:
Is there a link to M3C's on the Macy's web site or something? Nice review though.
Posted by Slimjim on 2008-09-13:
From what someone else said here, yes. I guess if you want to write a positive experience, they have you do it though a link on their site to here. I'm going out on a limb that if you have a complaint or bad experience, you end up isolated within the bowels of their own network.
Posted by Anonymous on 2008-09-13:
Maybe Macy's pays them. Could be a paid shill too, lot's of that going on these days on all of the consumer gripe sites. It's just fishy that we never see a complaint come this way.
Posted by Slimjim on 2008-09-13:
From what I heard, the testimonies are legit. I'm sure Maur is real and speaks the truth. Someone at Macys had a brainchild that instead of having customers post compliments on their site, they would redirect them to a unrelated 3rd party, ie here. It's a little borderline as they seem to have found a loophole way of using this site for promotional purposes.
Posted by tnchuck100 on 2008-09-14:
Slim, I think you nailed this one for exactly what it is. A very cleverly thought out advertising scheme. The ingenuity of man is boundless.
Posted by TGT101 on 2008-09-14:
I don't think it is possible for that many people to be so impressed by Macy's that they find there way here...something is up.
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RUDE EMPLOYEES
Posted by Shnauzercrazy on 11/27/2006
FREEHOLD -- I Just want to tell people...that there are some young women in the Macy's dept store...who wear their black suits and walk around with their clear bags...and also have an attitude to boot. I work in the same mall as they do..and they walk in my store (which I will not mention by name) on their breaks or when they are off..and they curse, they speak to mall employees in a very demeaning way-as if working for Macy's makes them better. They are rude and demand attention from you while helping other customers. Excuse me...but regardless if you are off work or not-when you wear that suit-you are clearly representing the company you work for-and how you represent yourself in other stores in the same mall you work in-says a lot. i was outraged by these two girls who are young, and obnoxious...they came in my store and by the time they were walking out...I had some words for them..and GOSH-they were stunned that someone actually stood up to them. i was thinking how would they like it-if I came into their department in Macy's and acted the same way-I'm sure they would not appreciate it. So now..I have no interest in going to shop at Macy's not in the beauty/fragrance area..that's for sure-they don't deserve my business when they hire such trash. I'll just head over to Sephora...anyplace else will work...so word to the wise...when you walk in Macy's and come across a girl who has no idea about customer service or you see a Macy's employee walking in the mall...watch how they act and speak and remember not to be that way-its not flattering at all.

     
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Posted by DebtorBasher on 2006-11-27:
You already made the point I was going to make...whether they are on or off the Macy's clock, they are still in uniform and easily identified as a Macy's employee and as long as they are, they should still uphold Macy's standards as I am sure are outlined in their empolyee handbook. Any company I've worked for told us as long as we can be ID'd as one of their employees, we are to conduct ourselves by company standards, whether on break, lunch or in the parking lot going to our cars. If we are wearing the company's ID badge, we are still ID'd as an employee for that company.
Posted by tander on 2006-11-27:
I would imagine that them young girls working for Macy's makes them feel pretty special, but come on, wearing black suits, is classy?
Posted by DORCAS on 2006-11-27:
I've seen this type of employee at other Macy's and stores of that caliber. What they forget is that they are having to wait on people, not the other way around. If they were such big shots they wouldn't be working and waiting on the pubic for a living. I don't know what their earnings are but I'll bet they're not much more than minimum wage plus commission.
Posted by DebtorBasher on 2006-11-27:
Maybe they were walking around pretending to be in Macy's Parade.
Posted by tander on 2006-11-27:
Good point Dorcas, their supposed to be waiting on customers not customers waiting on them, their too big for their britches with them classy black suits they have *LOL*
Posted by Anonymous on 2006-11-28:
Maybe they sell make-up?
Posted by Anonymous on 2006-11-28:
The woman who work in the cosmetics area in Macys all look like Tammy Faye Baker.... which is to say SCARY!
Posted by yoke on 2006-11-28:
Are they even employees of Macy's. I know some of the clerks (don't ever call them that if you want to get waited on) work for the company they are selling (like Elizabeth Arden, Origins, etc), that is why when they have storewide sales the cosmetics are never included in the sale. Either way they are all a bunch of snobs!
Posted by chopperchick on 2006-12-15:
It looks like you were having a bad day and decided to take it out on someone else. I have to admit however that while at Macy's its usually the younger employees who run around acting better then everyone else, and they usually work the make- up counter. I have
Posted by chopperchick on 2006-12-15:
bad computer cut me off. Oh well, just go into Macys and walk past the counter. Trust me major snobs.
Posted by frogit on 2007-08-21:
As a Macy's employee, I want to assure you that not all of our employees are that way. Sad to say, there are rotten ones in every organization, and the employees who you describe certainly do not demonstrate Macy's basic principles of being fair, professional, and courteous. In my particular Macy's, we sadly have some who are snotty, but I know that there are also many who are courteous, and try to be positive and professional.

By the way, I would encourage you to go to our website and share that information via a survey that is available...go to www.macys.com/tellus

I know from daily staff meetings that this IS shared, and Macy's does pay attention to this input.

Again, I am saddened to see that you have had a negative experience with some of our employees. I hope that you discover the majority of Macy's employees who DO treat others with fairness and respect.
Posted by MacysNorth on 2008-01-21:
Macy's North of Michigan, aka Marshall Fields, aka Hudson's the employees are long time seasoned good people. We get compliments daily in my department alone. The majority of us are still the old Hudson’s workers and we know customer service and good behavior towards others inside the store and I’m sure outside as well.
Posted by bellapug02 on 2008-08-15:
I know this is an old post- I was just browsing. I live in the south, and I have worked as an estee lauder rep in both Macy's and Dillard's. We only had to carry clear bags at Dillard's- not Macy's, but it may be different where you live. Anyway- I'm not so much addressing you as the people who posted calling us (we are beauty advisors by the way- not "clerks" and we also all have NAMETAGS bc we are human beings with names) Snobs. I'm sure there are snobby people in every department. It is very mean to assume we are all that way. Most of the makeup counters are Lauder companies: Clinique, Origins, Mac, Bobbi Brown, and of course, Estee Lauder. We are all trained extensively about our products and more importantly about customer relations. If these young girls were like that, it is probably no fault of the company as much as their own upbringing. I can tell you from experience, we know we aren't better than anyone else. The pay is not great- its alright, but not huge. We get all kinds of attitude and judgment by people who just assume we are stuck up. Most of us are not. I agree you should have taken up for yourself- but I hate that you would punish all of the cosmetics department because of those 2 little unfortunate girls. Trust me- we want to help- we want everyone's business- those of us who are grown and actually have bills to pay. And for the record- we don't like the black suits. They are hot, itchy, and uncomfortable. It's just our uniform. Just like anyone else whose job requires them to wear something specific.
Posted by beauty advisor 59 on 2012-03-28:
I read alot about the cosmetics department employees in Macy's being snobs. Really? What we are is underpaid but highly trained beauty consultants that are expected to work in all departments even though we are trained especially for OUR department. We get a very small hourly pay plus a very small commission. In order to pay our bills we must sell, sell, sell!! PLUS clean, stock, and deal with mean, rude people who think we are there to do FREE makeovers for parties, proms and weddings. Gives us a break and treat us with the respect that we deserve...perhaps then we won't come off so snobish.
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Great Service
Posted by Cherylskids on 06/27/2010
CHESAPEAKE, VIRGINIA -- Today when I was in Macy's there was a problem with my credit card, this happened just a few days ago as well, and told it wouldn't happen again. Not so. I used the in store phone to speak with someone in customer service but no help there. This very nice employee in fine jewelry over heard me and offered her help. She went above and beyond in helping me get the right person to take care of me. Her name is Nancy Nash at the Chesapeake, Virginia store. What a great and giving employee they have. Thank you again for your help Nancy. Sincerely, Cheryl Davis
     
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Compliment Victoria, for excellent service
Posted by Tayl on 06/21/2010
06-19-2010
Victoria, in Woman's better sportswear has a delightful personality and is very professional and and goes above and beyond to satisfy her customers and I so appreciated her helpfulness.
Carol Taylor
     
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Posted by BEJ on 2010-06-21:
Great review! Out there somewhere, there are people who care about doing a great job and looks like you found one of them.
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