The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner. I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.
I thought it necessary to let the world know of the impression makemytrip has imprinted on one customer and their family and friends. It's a shame that such companies are thriving despite their incompetence and total disregard to the customer whose money they are building their lives off of.
If there are zero changes to your originally issued ticket, you may be fine, but if there is any change, and you need assistance from makemytrip.com, they will most likely put you through hell!!!
Below is my email to Customer Care at makemytrip.com. So far no response from the makemytrip customer care regarding my below email, but I'm not surprised. If any of you folks want the full story, feel free to email me at firstname.lastname@example.org and I will be glad to share the details and names of the makemytrip folks I talked to.
Dear Customercare (@makemytrip.com),
I am providing you feedback on my experience with the makemytrip (800-463-4210).
I had purchased a round-trip ticket from makemytrip.com for my mother to travel from India to visit me in the US. On the day of her originally scheduled return (Dec 2, 2009) from Portland (PDX) to Vishakhapatnam (VTZ), all her flights were confirmed. At the time of check-in at the PDX airport on Dec. 2nd, we were told at the ticketing counter that they were unable to view or print the ticket due to the following message on their computer: "9W ETKT - Display restricted by 9W".
The ticketing agent told us that the ticket needed to be "re-issued" and they needed a "new e-ticket number" to resolve the issue. They called makemytrip.com and I also called makemytrip.com separately to request the same. We had about 2 hours before the flight departure, but unfortunately the makemytrip folks did not reissue the ticket as requested and my mother missed the original flight. There was another flight a couple hours later the same day and I hoped that we could get a new eticket number at least by then, but again makemytrip folks failed to do that. In the process, to my amazement, while most others were relatively polite, one of the female representatives at makemytrip actually hung up the phone on the ticketing agent in frustration! The effect of this incompetence was not on the ticketing agent, but on the customer - my mother. After several hours on the phone and after missing the 2nd flight, I requested the tickets be reissued for the next day and was clearly told by them that they will provide me the new e-ticket number.
We went home and I was on the phone with makemytrip.com for several more hours the rest of the day, asking for the reissued ticket and the new eticket number. In the end, the schedule was changed to the next day with LH752 waitlisted, but I was provided with the exact same e-ticket number as the one that had caused the issue in the beginning. The next morning, before heading out to the airport I asked them and they confidently said that there will be no issues and that I should go to the airport and then check-in, rather than attempting to check-in online at home. I reached the airport a couple hours earlier than the flight again. To my disappointment, the issue from the previous day was still not resolved. The ticketing agent again clearly stated that they needed a new e-ticket number. I passed on this message again very clearly to makemytrip folks, but unfortunately despite repeatedly mentioning that my mother is old and traveling on wheelchair assistance, and couldn't stay legally in the US another day, they still did not issue a new eticket number and she again missed the scheduled flight. I then asked them to let me speak with their supervisor, but they wouldn't let me. Finally, after much more time, one of the supervisors called me gave me a new e-ticket number for a different flight the same day. This resolved the original issue and the ticketing agent could now print the ticket. However, the time between the connecting flights in Frankfurt was not enough and my mother missed the connecting flight from Frankfurt. She had no choice but to be seated in wheelchair with no food or any other assistance from the airline for another 24 hours. On top of that, when she reached Shamshabad, she was asked to pay for the ticket to VTZ 'cause they couldn't find her reservation. I called the airlines directly and got this resolved in the end.
The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner. I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! What the supervisor did after 28 hours is what should've been done right from the beginning. Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.
NEW YORK, NEW YORK -- I booked 3 tickets to India from Newark, NJ to Ahmedabad, India and return flight for June 26th, 2010. For unavoidable reason I needed to cancel these tickets. I called them to inquire about the fees and I was told $375 which include their $50 cancellation fee plus $325 by AirIndia. This seemed high becaue I had Refundable tickets so I called AirIndia (gave my PNR) twice and both time different agents told me that the fee is $200 plus the agency cancellation fee listed on my confirmation (which clearly states $50 per passanger). After second call to makemytrip.com at 800-463-4210and questioning why I am asked to pay $175 more than the airline cancellation charge, I was asked to hohd and Anuska (agent) told me that it will be only $325 per passanger. So I asked why it is way higher than it should be and told her that AirIndia agent told me that I should not be charged more than $250 per passanger. So she hanged up on me. I called back and this time I got Rohit on phone to whom I explained the fee overcharge then he said because they are gettinj discount from AirIndia, by cancellating this ticket they will loose it and that is why. I told him that but that does not have to do anything with the cancallation fee I am getting charges. I asked him that makemytrip should charge the actual fees and not inflated fees so that in future the customer comes back to reserve the tickets again. So after making me on hold he says that he talked to somebody whom agreed to forgo $50 for each passanger and onlyu charge me $300 per passanger, I said but last agent told me $325 so $50 minus will be $275, he said no it will be $300 or I need to call AirIndia and ask them to put a note in their system for this PNR that they will charge $200 cancellation charge and he said when I call back they will look it up and charge $250 for each.
I called AirIndia and they said they can not leave any note in their system and to ask for that by an agency is absurd as they know it can not be done and a way of overcharging fees to customer.
I think this MakeMyTrip.com is unfair in charging execss fees to customer and I ask readers to think twice before booking with such agency. I will caution one more thing that this agency charges your credit card in India so you will be paying extra 3% to your credit card bank for foreign transaction fees on top of ticket charges.
Hope this helps someone.
Very very poor customer service. Booked my ticket to India in April of 2009 for June travel. Gave my credit card info at the time of reservation. My credit card was not charged but did they did not issue me a ticket also. Talked to 5 different representative 2 supervisors and endless talk without result for 2 weeks. finally they were willing to issue me same ticket with $ 150.00 more... Seems like they were buying the time, stalling then sell the ticket when fare gets higher.
I felt like cheated.... Never use their service again and never ever recommend to any one.
Wish I had read these reports before making my reservation yesterday. I gave my credit card number to them to make a reservation and now am feeling unsafe doing that. Plus, the customer service representative I spoke to, also threatened to LEAK MY CARD NUMBER! Be careful and deal with caution.
NEW YORK, NEW YORK -- Please refrain from buying airline tickets from Makemytrip.com. They lure you with lower prices and then for days keep on saying that the ticket will be issued in 1 hour and after 72 hours inform that they cannot deliver the tickets at the price that they confirmed while taking credit card/driver's license/passport information. Moreover since they charge in rupees so a 3% currency transaction fee is charged by the credit cards. They are dishonest and unprofessional. They take your personal information and may misuse them for criminal activities. Do not give your passport / driver's license information.
I wonder why nobody is taking any action against them. There should be a class-action suit against them and they should be banned from doing business in any of the first world countries where customer satisfaction is of utmost importance.