Being Robbed by Malaysia Airlines
On the 5th of April 2020 I flew with Malaysia Airlines from Melbourne to Kuala Lumpur. I arrived at Kuala Lumpur Approximately around 6.20am and my cousin was waiting for me at the pick up area. Upon arriving my cousin place, I wanted to change, I notice that one of the numerical padlock into the larger compartment of the luggage was missing. When I open the bag I notice some of my belonging was gone. I called Malaysia Airline emediately I was ask to called Malaysia Airline Lost and Found Luggage Department in Kuala Lumpur, no one answer the phone until around 4.30 of the same day.
When I finally spoke to the men on the phone, he assure me that the issue will be solve before I leave Kuala Lumpur, and he said that police report was not nessesary. He also given me a number to called which I did. The next day I called again I was ask to come to Kuala Lumpur International Airport Level 3 Malaysia Airline Luggage Lost and Found Luggage counter, which I did. There the guy just smile at me, like it was somekind of joke to him. He said I should go to MAS Subang Office which I refuse to do. I called the Customer Service Officer again and I was transfer to a lady who said to me the issue will be solve within seven days. However I never get any respond from them. I called today and she said that she need another week to solve the problem.
I have been treated like a "ping pong ball' by Malaysia Airline. Really Malaysia airlines is a irresponsible carrier. After being violated and treated like a ping pong ball, from one person to another, delay after delay, promise after promise, no result have come out of this. I travelled extensively and I never been robbed before.
By the way Malaysia Airline have treated me, I felt that they condon the robbing of passanger luggage and intentionally delay the complaint. They just not worth flying with. No one should fly with Malaysia Airline, if you do make sure you strap your luggage.
Malaysia Airline condon luggage robbing and will not take responsibility toward it. They will treat you no less than a garbage.