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Mary Kay Inc


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Before you decide to sell........
Posted by Valued Customers? on 09/27/2006
When I decided to look into becoming a consultant for Mary Kay, I really took my time in making my decision, and I called the director several times with questions during the few months that I debated, until I truly felt that I had asked everything I needed to know.

One of the questions I asked was "Will I always receive 50% commission?" and I was told "yes." plain and clear. After putting the $100 into the starter kit, this woman came to my house to get me started, and that's when she informed me that I'd have to sell $200 (totally $400 to those purchasing) worth of product before that commission applied to me, and had to sell that much every few months to keep the 50% commission.

When I questioned her on why she didn't give me this information when I asked the question, she explained to me that she wanted to wait until we were face to face because it was so confusing to explain, and she also explained that she did not want to scare me away, because she was going to help me make a sale this big, all I had to do was book the show and she'd come in and make sure I sold this amount.

I explained to her that she had misled me, and that she had to know she was doing so. I had not planned on doing shows, I had planned on simply selling a few products here and there to the people I knew, and she had told me that it would be absolutely fine for me to do that. Well, she explained that I still could do that, I just have to have a show once in awhile, that totals that amount.

In the future, I will need to get information like this from a person in writing before signing up, and if they are unwilling to put it in writing I will be unwilling to participate, but I am definitely finished dealing with this company that I feel has gone out of their way to mislead me.


     
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Posted by Anonymous on 2006-09-27:
Seems at that rate, would take you forever to get your pink car!
Posted by ~o/~ on 2006-09-27:
Throw your frustrations to a lesson learned right in the same folder marked Amway and shakley.
Posted by you r stupid on 2006-09-28:
I also was looking to seel Mary Kay but when I called the woman I talked to told me all that info and thats how I decided not to do it. I started selling Avon instead but you don't get that much discount and you have to pay for everything from books to samples and even the bags you pack the products in. It sucks that she would miss lead you, you should complain to her supervisor and ask for your money back on the start up kit. Avon only cost 10 bucks to start. I can aslo do sales over the internet and I make money off that too and I do nothing it ships right to the customers house and they credit my account for the sale.
Posted by Anonymous on 2006-09-28:
I wounder why they drive pink cars?
Posted by Slimjim on 2006-09-28:
You were lied to, plain as day. Contact Mary Kay and request a refund for your kit, which you will return. Explain the circumstances of your decision. They very well may refund you.
Posted by DebtorBasher on 2006-10-03:
Why would she feel that it would be easier to explain in person than on the phone? Unless she had to bring video to get to the point...I'd say what she meant to say was, "I wanted to get your money and your agreement first"...She's just in it for herself,yeah she will help you with your first party...and SHE would most likely get all the credit for it...kinda like those pyramid scams.
Posted by notnow321 on 2006-10-06:
As noted in the agreement you signed, Mary Kay, Inc. provides a 100% money back return on your sales kit. There is also a 100% money back guarantee on all Mary Kay products. For 43 years Mary Kay Inc. has stood behind everything it sells. I'm sorry you feel mislead. Hopefully this info will help. Go to www.marykay.com for contact info to return your sales kit. Good luck and have a blessed day.
Posted by Freethinker on 2006-10-23:
I just have to say, always check out the web first because if it sounds too good to be true, it probably is. Exposing The Truth about Mary Kay Cosmetics
Posted by Freethinker on 2006-10-23:
well, I guess it didn't like my html link...

http://marykaysucks.wordpress.com/
Posted by sediqua on 2007-03-15:
Mayrkay is a friggin joke, pure and simple. From an accounting stand point, you are just on your way to bankruptcy if you stay with MK. They sell the product to YOU, and basically, even if you sell all the product, mathematically speaking, the best you could ever hope to do is break even, thats it!!!

Now yes, you can make money, but ONLY if you recruit a bunch of people under you, and even then, you still have to stay active, meaning, buy more product.

You will forever be the hole. The only way to get that pink car is to dupe enough people, so you are not at the bottom ring.

Mary Kay is a joke. Stay away from those goofy people.
Posted by babejess on 2008-05-30:
Same thing happened to me. They are extremely misleading intentionally. Then to top it off, they try and connect with you right away so you feel bad if you don't want to do it. First time I went to a meeting, everybody was hugging me, clapping for me, and they were saying I love you. I wasn't even a consultant yet. Totally weird, because it's all fake nice. I signed up after I had been to a personal meeting with the director and she didn't mention anything about this. Then I'm ready to sell, so I'm online doing a practice order and that's when I find out I don't make any commission off of the order until it reaches $400 retail, plus I pay shipping. Why would I pay shipping? Hello? Plus, if a customer wanted something I didn't have, I'd be out money just ordering it, because I have to pay some ridiculous about of shipping to get it to them, and I don't make commission on it. Idiots! Makes sense now why they try to sell certain items over others. If they don't have the item at their house, they don't make commission on it and the consultant has to pay out of pocket to ship it. $100 start up kit my ass. Then they want you to buy their whole catalogue times five so you have everything when a customer orders it.
Posted by redneckmommy on 2009-01-22:
I completely understand where all of you are coming from. I have joined the "mary kay world". But I do not have a problem getting my orders and I live in the most royal part of WV there could be. But not being told right off hand what is being involved is wrong. I would have to say that I was told all of this right off hand and made since to me. And NO MATTER WHAT SIZE YOUR ORDER the shipping coast is only $8.75. You do recieve your "discount, or commision" what ever you want to call it for three calender months.... so why not have everyone order at the same time? Reorders are the basic concept to all home based businesses. And you get a 500.00 allowence for yourself on taxes for "personal use" so even if you dont make it through the year there is anoth tax break.....

What I am saying is if you had done your research and asked eveyone who was at you meeting they would have told you not just the director. What other product do you buy just asking 1 person? You do add people to your business to recieve comission off thier sales, but you never ever have to do that! It helps you get into those caddies, but there are three lines of cars and no one said you ever had to reach that goal.

But what I am saying is you are never going to make money in Mary Kay if you do not atleast sell products, and you will nevere ever make money without spending it first!!!
Posted by Kisstophersmama on 2009-03-30:
I am a Mary Kay consultant. A lot of what I'm reading is a misunderstanding of how the company works. As for the hope to only break even, that is 100% not true. We receive a 50% discount on all of our items. I sell the 3 in 1 cleaner for 18 and I only paid 9. I just made 9 bucks. I stick 4.50 of that into my bank account for my own personal use, and the other 4.50 back into my Mary Kay account to get more product. I just made money!
To the woman that joined and was not told about the initial $400 wholesale order (you pay $200) I too have come across this problem. However my director helped me make my mark so it wasn't a problem at all.
The only thing that you need to do as a consultant to keep your discount is to make an order every few months so that you don't become inactive. Mary Kay consultants who aren't buying anything are not consultants. Mary Kay doesn't offer their customers the discount, and when you are selling so little they take it as you are only buying for yourself, which is NOT what a Mary Kay consultants job is. So if you are selling and doing your job you don't even need to think twice about this.
About the 100% money back guarenteed, it's only 90%. You pay 100 for the kit, you get 90 back if you aren't happy. Less shipping and handling, and you are not allowed to become a consultant again because you could have easily just used all of the product just to get your money back. It's protection from people trying to scam Mary Kay.
Posted by Trish the Dish on 2009-05-07:
That happened to me also! They will LIE LIE LIE!
Posted by m72 on 2009-09-19:
YOU AVON/MARY-KAY LADIES CHECK OUT BEAUTI-CONTROL. IT IS A WAY BETTER DEAL!!!
After all the serious AVON Complaints and how they mistreat most of you ladies I wanted to see what Beauti-control was all about.
Looking into it I noticed you get a great commission like 30-60%(compared to 20% and all the fees from AVON!) depending how much you sell.
The More you sell the higher your commission and the commission from the people you hire under you is very generous The makeup is not made in China and it really works and lasts a good while.I have personally tried the powder, foundation, eyeliner and AH- face peel.
I always look at consumer reporting and comment sites before I buy anything. I only saw 1 person that was mad at a beauty control consultant, the lady was not mad at the company or the products. her complaint was also from 2006.
I think it is now only $99.00 to sign up, and they give you a bunch of free stuff and 50% commission off all your orders for a period of time.
Please girls don't make AVON richer by your hard work and little bitty return. Also Beauti-control young people will buy, you will have a harder time trying to sell Mary- Kay to them and those are the life long customers you need.Mary- Kay never had a product that would make me want to spend 20 dollars or more on it(and it is NOT cheap). If you use Mary Kay in front of others they will think you are using old school makeup or friends say"Did you get that from your mother or grandmother?"
This is the plain truth girls...
Posted by Anonymous on 2009-09-19:
M72, instead of posting this on every single post that complains about Mary Kay... why don't you make an informative post, that way we don't have to see your comment spammed on everything.
Posted by kiki the cat on 2010-11-06:
you don't really get 50% discount. for example a plastic bag of 30 cost $2.50, the company charges you $8.95 for shipping, plus $1.45 tax total $12.90 for a bag that cost $2.50. you actually give the company money. another example, you buy one 3-in-1 cleanser for $18.00 Mary Kay gives you 50% off you pay $9.00 plus $8.95 for shipping $1.79 tax you ended up paying a total price of ($19.74) for the cleanser. the company makes about $1.74 on you and you make nothing. this is how Mary Kay gets rich from uneducated people like you. you are not making money at all. the company wants you to make a purchase of $400.00 then you'll pay $200.00 again,you pay $8.95 for shipping, plus $41.00 tax, so, your $200.00 total $249.95. if you continue with the math, you are charged more for the products. how do you make money selling mary kay? you make no money unless you charge your customers $8.95 for shipping, plus double the tax.
Posted by Wingedvisitor on 2011-02-18:
That sucks that you were mislead by the director, that is not something Mary Kay Ash would have condoned. I suggest you contact the company and tell them what happened so that they can explain to the woman that Mary Kay should never be marketed in such a shady fashion.
There is not any minimum requirement to become a consultant other than signing the agreement and purchasing the starter kit.

However, to receive the wholesale discount (50%), a minimum order ($200+ wholesale cost + shipping) is required. To maintain consultant status, a minimum order must be placed at least once a year. To maintain "active" status, a minimum order must be placed at least once every three months.

Being "active" gives you the discount. If you don't do it every three months, then as long as you place a minimum order within the year, you automatically revert to consultant status with that order.

You might also hear people talk about "qualified" status. That simply means a wholesale order of $600 or more at least once every three months and it basically gets you free stuff, prizes, and recognition. It also ties in with earning a car.

When you sell Mary Kay, the best advice I can give is to do at least a 60/40 split with your sales. This means that if you sell $100, you get to keep $40 (or less depending on what you decide - but never more). This gives you 50% to replenish inventory (or to order product if you choose not to) and $10 for shipping and/or business supplies. If you want to build inventory or need to pay off a loan for inventory, then you would want to keep less (though make sure to pay yourself something - its never fun to work with no money lol). Also remember that when you offer discounts or specials, that money comes out of your profit, not off the top before dividing.

If you are honest and make sure to do things the right way, then you shouldn't have an issue. Unfortunately there are some people out there who are shady and don't tell the truth, which gives the company a bad name, there always are people like that who want to take advantage of others. I hope that this clears some things up for you and you didn't walk away with a poor taste in your mouth.

For reference, I am not a consultant, but I used to be a few years ago. I stopped for personal life changing reasons and wanted to devote my time elsewhere. However, I am looking into doing it again as I felt it was a company of integrity and I thought the products were quality (two musts for me to sell them).
Posted by QueenCheryl on 2012-09-17:
I too was not told that you have to order $200 worth of products every three months
Posted by duped by mk on 2013-07-26:
I also was never told that you had to sell 200 dollars every month. I was told that I could go at my own pace and sell whatever I wanted to sell and get 50 percent off. I found that is not the case I am over Mary Kay as well. its all seems like a pyramid scheme where the loop you in and then expect you to get recruits under you so they end up making more money
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Misled to think I was to be a "model" in a make-up presentation
Posted by StefV on 02/06/2011
ALLSTON, MASSACHUSETTS -- Hello. My name is Stephanie and I work at a hotel near the Cape. The other day I as approached my a girl who said "I'm so sorry, this might seem a little forward, but I really need a model for a Mary kay make-up presentation this Sunday, would you be interested??" Of course I said yes, totally flattered. She said if I wanted to bring friends along I was welcome to do so. I was so excited I told my family and friends, and even invited a few of my friends along, thinking innocently, that I was going to be a "model" for a make up presentation, like the girl had said. First of all, the location was WAY out of the way, by over an hour and a half. We got lost but ended up getting there 15 minutes late. I was nervous that I had messed up their schedule and that there were lots of people waiting on me, as the "model" for the day. I walked into the room, and was immediately mortified and embarrasssed. It was immediately apparent that not only was I not the "model", but I had been duped into a Mary kay party with 3 strangers. I was SO embarrasssed, because I brought friends along and they thought they were just going to sit back and watch someone put make up on me, LIKE I WAS TOLD. I just wanted to run and hide. I was tricked, and of course was pressured into buying something at the end of the party. If I was told I was going to a Mary kay party, I would not have gone. She told me I was to be a model instead, lying to me. I was SO upset. I will NEVER buy Mary Kay because of the conniving ways of this Mary Kay beauty consultant.
     
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Posted by unhappy999 on 2011-02-06:
I would not have bought anything. Why couldn't you just leave when you found out what it was and go to a mall with your friends. I would not have let them pressure me into buying anything.
Posted by yoke on 2011-02-06:
I had a bad experience with Mary Kay 25 years ago when I was getting married. I went to a bridal show and of course put my name in all the drawings. Next day got the call that I was the winner of a makeover. Told them was not interested. After the pressure talk I agreed. I told the girl upfront I did not want to buy anything but she could come anyway. She came to the house, got the makeover. AS I went to the bathroom to look at the masterpiece she was lining up all I needed to buy. I looked like a hooker, lol. When I told her I did not want any of it she got upset and reminded me that she was there for over an hour. I reminded her it was a free makeover and she was welcome to leave.
It took almost 45 minutes to get the crap off.
Posted by Venice09 on 2011-02-06:
I would have been embarrassed too, but I would have just left instead of letting them think the scam worked.

Thanks for posting. This is a good warning.
Posted by jktshff1 on 2011-02-06:
Good well written post
Posted by Ytropious on 2011-02-06:
Good to know, I would have said no. It's sad they resort to flattery just to get you into their stupid parties now. I bet it's working wonders for them.
Posted by azRider on 2011-02-06:
I'm so sorry for you, I know it was embarrassing, but you know, just figure it was a learning experience. your now more knowledgeable and less likely to be taken advantage of. don't let this bother you, I'm sure your friends and family will forget about it, so place it in your mind in the back and be strong.
Posted by Anonymous on 2011-02-07:
wow....I would have been POed after driving an hour and a half to find out its some stupid party. I probably would have told her off and left. You felt pressured? they should have gave you something for free for wasting your time!
Posted by Anonymous on 2011-02-07:
no offense OP, but I have a feeling this woman saw you from a mile away, and Im sure you're not the first one she's done this to.
Posted by Nohandle on 2011-02-07:
Anyone here use Merle Norman Cosmetics? I'm certain they are a fine company but I declare I went into a studio once and had the works. I was so lovely that I purchased almost all of the products that had been used. As I walked out into the parking lot saw a friend and she looked at me strangely but made no comment about my appearance. I was disappointed but it wasn't until I got in my car and looked into the rearview mirror for one last loving glance did I realize I looked like a tramp.
Posted by Alain on 2011-02-07:
This sounds like an old routine that Amway used to run (maybe they still do). They'd invite a person to a "party" and then it would turn out to be a pitch to sell their products. Thank you for passing the word of warning on to your fellow consumers.
Posted by FlShopper on 2011-02-07:
I agree with some of the others. The girl who suckered you into this and then actually got you to buy something after all your trouble knows that her ploy works.
Sneaky, but effective.
Posted by crowley chick on 2011-02-12:
As Alain said above, I immediately thought of Amway too.They'd want to have a few "friends" over, usually for dinner, to show them a great new business opportunity. Isn't is sad you have to be so mistrusting of people sometimes?
Posted by zeldaz on 2011-02-13:
Not all Mary Kay reps are like this. The one I work with is wonderful and very honest. She has helped me raise over two hundred dollars for a non-profit family shelter for which I volunteer. She has been so helpful and sensitive. Anyone invited to a party knows exactly what it is about and why they are coming. I am so sorry you had a bad experience.
Posted by Venice09 on 2011-02-13:
Zeldaz, thank you for reminding everyone to keep an open mind when reading these reviews. One bad apple does not always spoil the bunch.
Posted by chrissiann on 2011-02-15:
Just awful. Thank you for posting. So I might just show up if the same thing happens to me and tell the girl off in front of all her other victims for tricking us. Too often people just take the trick because everybody is too embarassed to say anything. All it takes is one person to start it off and put the trickster in her place for future reference.
Posted by Anonymous on 2011-02-15:
I sold MK and also used "models". I would do their makeup for them and at the end ask them which product they liked the best (lipstick, eyeshadow, blush, etc...). I would give them two of what they liked for FREE (a lipstick and an eyeshadow for example). I would do it in front of everyone so that THEY would want to be my next model and I would have another party with all of their friends. What that particular sales rep did was just silly. I do not know what she hoped to gain from it except a bunch of ticked off people.
Posted by chrissiann on 2011-02-16:
It is a shame that some people just prey on the good will of others.
Posted by sunshine0163 on 2011-02-21:
I had the same thing happen several years ago. Only I was told I would be the model and she would do all my makeup then take a picture to submit to potentially be used in the next catalog. As soon as she started giving me the pitch as she applied blue eyeshadow, I knew I had been duped. I can be sneaky too...I let her finish applying all the makeup, but I didn't buy anything AND didn't allow her to take a picture. Ha!
Posted by TL-Houston on 2011-02-26:
i would have been furious. i would not have bought anything. i also do not appreciate when friends have invited me to a party, and it ends up being a selling type of party, not an actual party. Chrissiann's idea is good.
don't feel embarrassed - it's not your fault that this person is sneaky.
Posted by Anonymous on 2011-02-26:
This happened to my husband and I once with Amway--several years ago. The sad thing is that it was a family member who drove up to "visit" us--some 3 hours away. It was an uncomfortable weekend.
Posted by Augustus2099 on 2011-03-08:
My sister almost fell into this trap if it wasn't for me she would of ended up in a mess. I took care of them thought LOL you should of seen there faces noone picks on my sister.
Posted by anan on 2012-11-04:
I'll remember that if I ever get invited to a party by a person I know who just startes selling this crap!!!!!!
Posted by anan on 2012-11-04:
I remember going to an Amway party years ago with my mom!! You had to sit through all of their BS!!!! Thank goodness mom didn't fall for any of it!!!!
Posted by Jana on 2013-02-05:
The same exact thing happened to me. I worked with the ladies husband, so I didnt leave. It was at a hotel, so I ordered two glasses of wine and didnt buy anything!
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Lied To About Selling Mary Kay!!!
Posted by Trish the Dish on 05/06/2009
THIEF RIVER FALLS, MINNESOTA -- I had a friend that sold Mary Kay! I got her 50% discount which was GREAT at times when I needed something. (Which was not very often)twice to be exact... But she kept asking me If I would sell under her and I said NO NO NO NO many times! When asked why I told her straight out that with 3 kids all in activities that I was way to busy. Then without my knowledge she and her director called me... Yeah was that a joke! But they told me how I could get the discount myself and take out the "middle man". I asked pretty much all the questions about selling... How much to start? What is in the starter kit? How much do you need to spend to get the discount? etc... Well I was told that it was a 100 dollars to get the kit and it was worth much much more... I did not have to sell to anyone, I could get all my stuff 50% off WHENEVER I needed it, just by buying the kit and signing up.

Then when asked about having to spend so much $ a month or every so often to get my discount, I was told NOTHING... They said you just order what you want when you want... Sounded great until I was told after, that you DO NEED to spend so much MONEY to get the discount!!!!! Yeah that would be the catch!!!! I was so disappointed in the director and my friend that me and my friend of 15 years are no longer friends cause she knew the rules of this pyramid scam and did not tell me the truth! I was also told many times from my friend that if you don't like it you can just send the starter kit back and get a refund! So I contacted the company and WOW was the lady RUDE and very full of ATTITUDE!! I was very nice and told them that I wanted to send the starter kit back and get my money back and she asked if anything had been used and I said just a little cause my director told me to give samples to a few friends to have them try it, so I did. But most everything was unopened and unused! NO NO NO I could not get my money back cause I gave a few samples!

Then the lady sat there telling me that I knew what was expected of me when I started and I said NO THEY LIED! Well that got me NOWHERE!! SO I WILL let EVERYBODY know how "great" their customer service is! And How they LIE LIE LIE to get you to sell! Cause remember the more you sell the more money it is for whoever signed you on and their director!!!! REMEMBER IF IT SOUNDS TO GOOD TO BE TRUE-- IT IS! I will never buy anything from Mary Kay ever again!! And I will let my friends and family what a EXPENSIVE joke it is!! Just remember anyone who sells to you, if you pay full price they are taking 50% of your money and putting it in there pocket!!!!!
     
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Posted by 2inform on 2009-05-06:
It sounds like your complaint should be with the former friend and the director, not Mary Kay.
Posted by madconsumer on 2009-05-06:
best answer 2inform.
Posted by BokiBean on 2009-05-06:
First you expect your friend to supply you with HER 50% discount (dishonest) and then you expect Mary Kay to refund you for a starter kit that you have handed out samples on...sounds like you expect a lot.
Posted by Trish the Dish on 2009-05-07:
I did NOT ask my friend for the discount! Lets get that straight! I got it twice and I paid for her shipping and handling and offered her cash for being kind. I have given her plenty of things our relationship worked both ways. I am not a user! I love and care for all my friends! I was lied to and had contacted the company and they were very rude and did not care! GREAT costumer service? DON'T THINK SO!
Posted by Trish the Dish on 2009-05-07:
By the way 2inform: They represent the company! They work for the company! The director was the one who told me to go to the company... So that is what I did!
Posted by Trish the Dish on 2009-05-07:
One more thing Bokibean I was not being DISHONEST she needed money for a order, the director had a "who can make the most sales month"... I told her in the first place I did not need anything! I was being a friend and ordered crap I did not need and have not used because I broke out! And I did not return it like I should have!
Posted by DigitalCommando on 2009-05-07:
Trish, with today's tough economy, you are going to have to blaze a new trail and market to previously untapped niche markets, to boldly go where no pink Cadillac has gone before. Now pick up a few of those starter kits and mozy on over to your local chapter of the Hells Angels and get busy. I shudder to think of what they will do with all of that "extra income".
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Mary Kay products contain Talc
Posted by Rikidog15 on 09/11/2011
Mary Kay uses talc in their products. Talc can cause cancer but they don't seem to care. I was a consultant but no more. I need to throw away ass of my powdered products to include the eyeshadows.

     
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Posted by madconsumer on 2011-09-11:
i never knew this about talc. do you have any links about it? i would like to know more.

very helpful.
Posted by Anna Molly on 2011-09-11:
This is interesting. I'd find this more helpful with credible sources listed. I think I once read something about talcum powder applied to the genital area (on a very regular basis) *might* possibly cause cancer. Inconclusive, I believe. I'd hate to think people are regularly applying mary kay cosmetics to their nether regions.

Isn't talc used in many cosmetics, not just mary kay?

Posted by GenuineNerd on 2011-09-11:
People use talcum powder, as well as corn starch, to prevent chafing and absorb body odor. However, if too much is used, it could leave a major mess. My grandmother used to spill more talcum powder than she used, and the talc dust got all over the house. Talcum powder is difficult to sweep or vacuum. Never heard about any links between talcum powder and cancer, though.
Posted by Vinnie11 on 2011-09-11:
Talc used to contain asbestos but that is no longer allowed for use in cosmetics. They use an asbestos-free talc now. I think you would be hard-pressed to find a cosmetics line that does not use talc. Don't throw away your inventory before doing a little more research and if you find anything to the contrary, please let us know.
Posted by olie on 2011-09-11:
Johnson's Baby Powder contains two ingredients: Talc, and fragrance.

I'm pretty sure there would have been some sort of recall or banning of the product by now.
Posted by db1105 on 2011-09-12:
Talc is a silicate mineral in which a lot are known to cause cancer. The worst being asbestos. As far as warnings go, do your own research. I use the stuff in my shoes while not trying to breath it in. We never used it on the kids when they were infants.
Posted by olie on 2011-09-13:
db1105, I also rarely used baby powder on my kids. Mainly because there were better options out there.
But still--if baby powder contained a carcinogen, there'd be a huge outcry and an outright ban of the product.
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Ripped off and uninformed
Posted by Kaay on 07/21/2011
About 4 months ago a friend asked me if I wanted to join her for dinner so I did thinking it was for friends. Instead when I got there all of the tables were full of Mary Kay items. The consultant lied to me to get her "face." During the MK Party they passed out invoices and the consultant stood right next to me wondering if I was going to fill out the form so I did just because I felt pressured. Then I had two consultants next to me bombarding me with questions about why I didn`t want to be a consultant. Well I purchased moisturizer and 3 months later still had no product so I called the consultant and she did not answer my call so I called Mary Kay and put a complaint in. She charged me $13 dollars for shipping and wanted me to pick the item up. It has been 4 months now and I still have no product and no refund.
     
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Posted by maytk on 2012-07-11:
I so understand. I've had the same issues with a lady from Killen, AL. She agreed to sale and this is her business. Wants me to go out of my way to pick it up, finally mailed her a check 2 weeks ago and to date she hasn't mailed me the product. Will never again order Mary Kay
Posted by Christen on 2012-08-13:
I am a consultant and I definitely was not good with follow up my first year. But I am trained that customer service is our number one priority. If the consultants logged onto our company website we have training on how to properly speak to people and treat them. I am also involved with monthly meetings and I am trained by my team leader and directors who stress the importance of treating others with respect. In addition, my team leader was given the "Business woman of the Year" award in our area. She is an amazing example and leader. It may be poor training on the consultant's parts and they are probably being pressured by their leaders to get more consultants. NOT COOL. I am sorry this happened to you. We are not all like that.
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Ripped Off!!
Posted by Drok9 on 06/24/2011
One of the mother's at my son's school asked me buy from her so I did in good faith. The products are crap and did nothing but break my face out. I ordered lipstick, press powder and blemish control, and she threw in a few other things along with a large invoice. I returned the unused items and kept the ones I ordered. She didn't give me a new invoice but asked me for the money at a child's birthday party and had me make check out to her. She charged me $55.00 for items that cost $42.00.

I've been requesting a new invoice and the money she overcharged me. She has ignored my emails for the past two months. Unbelievable. How can Mary Kay support this type of business? I will never buy from her or Mary Kay again.
     
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Posted by madconsumer on 2011-06-24:
lots of people also get breakouts from mary kay product. for me they were to harsh for my skin.

review very helpful.
Posted by Anonymous on 2011-06-25:
Consider contacting corporate and reporting this.


Mary Kay, Inc Corporate Office | Headquarters
16251 Dallas Pkwy. Addison, TX 75001
(972)687-6300
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I was done wrong
Posted by Mrs 2 Blessed to be stressed on 05/31/2011
RICHMOND, VIRGINIA -- I ordered $300.00 worth of Mary Kay products and it broke my skin out. I then contacted the Mary Kay consultant and she offered me a new product. I tried it and again my skin gave a negative response. I made a second attempted to reach my consultant, only this time requesting a refund. She responded with "Im going out of town and we can try something new when I return". And I haven't heard from her again.
     
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Posted by Anonymous on 2011-05-31:
You certainly were done wrong. Contact corporate and they will right it.

Mary Kay, Inc Corporate Office | Headquarters
16251 Dallas Pkwy. Addison, TX 75001
(972)687-6300
Posted by Anonymous on 2011-05-31:
I'm not familiar with Mary Kay products, so take my comment with a grain of salt. But why would they owe the customer a refund for a product she was allergic to? I would think it is a "buyer beware" situation. Again, I've never dealt with Mary Kay, nor has my wife, so I'm not sure of their guarantees. Just my two...er...uh...3-cents worth.
Posted by Mrs. V on 2011-06-01:
Most of these type of companies (Mary Kay, Avon, ect) have a 'money back guarantee' if you dislike the product. It's one of the reasons that people order from them instead of going to a dept. store or such.
Posted by Cwazychicken on 2011-06-01:
Guess its a good lesson to not spend so much money on makeup you have never used. I know when i have never used something, i will try a sample or buy a cheaper version of something before commiting that much money to it. But of course, that isnt your fault you were allergic and she should've refunded you for your problems.
Posted by CrystalSword on 2011-06-01:
I tried Mary Kay years ago and it caused a mild break out with me as well, but it was explained to me that it is designed to do that and within two weeks it would clear up, which it did. Its the only make up I use now and very little at that.
Posted by MikkiB on 2011-06-12:
I sincerely apologize for the way you were treated by this Mary Kay Consultant; please contact Mary Kay's Corporate Office and they will resolve this matter for you. The product is excellent and I do hope that this individual's action doesn't deter you from using the products.
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Mary Kay Lady, Very Unprofessional
Posted by Sohiesmom on 05/29/2011
Wow, what a winner, this lady had a bunch of smokey product (smelled like her house) she advertises on a local ad engine. Says she is selling it for her daughter, sells outdated junk!!!!!! Beware of Mary kay products, smelled rancid.

     
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Posted by dan gordon on 2011-05-30:
mary kay like lots of multi level mktg is sold by tons of people some professional some not so much. Its not mary kay its the lady you were dealing with
Posted by Alain on 2011-05-30:
It sounds like the vendor, not necessarily the products, were the problem here. Contact Mary Kay, Inc., Corporate Office, 16251 Dallas Pkwy., Addison, TX 75001 (972) 687-6300 to convey your concerns about this situation.
Posted by Anonymous on 2011-05-30:
What she is doing, smell aside, is a no-no.
Posted by madconsumer on 2011-05-30:
i wonder if this person picked up some old products and is trying to sell them. make sure to contact the corp office and report this.
Posted by Anonymous on 2011-05-30:
Consider asking for a refund and telling her what she is doing is not ok and could jeopardize her daughter's position with the company and possibly get her into trouble herself.
Posted by DebtorBasher on 2011-05-30:
This doesn't have anything to do with Mary Kay products, it's the rep that is selling it.
Posted by trmn8r on 2011-05-30:
At first I thought this person is selling "smoked products," like Slim Jim, for example. I guess was waaaaaaay off.

I agree that this complaint is against Smokey - the woman selling the old/nasty product.
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Never Again
Posted by GirlsAgainstMarykay on 12/14/2010
I won a Marykay makeover party from Oktoberfest and was pretty excited about. However the representative that hosted the party really didn't and still doesn't have it together. I had to send out the invitations which they normally do this. I had to be the one to contact her to confirm that the party was still going to happen she did not contact me. Then once the party was over I order almost $100 worth of products from and was told that she would have to ship them to me because she did not have them with her. I was a little annoyed that she had come to the party unprepared and had a month to plan for it. Then it took almost two months to get the items that I ordered. During the time that I waited for the product I had no communication with her I emailed and emailed with no response. It was not until a month went by and I emailed her to get my money that she responded and she never even apologized for not informing me as to what was going on. She simple told me either she could send out the product or refund a fraction of my money. So of course I would have to wait for the product or I would lose out on money. so finally two weeks after this the product arrived I emailed her to inform her that she sent me the wrong color for one of my items that was about a week ago and still have not received a response for her. I will never EVER order anything else from Mary Kay. Not to mention that one pf the guest from my party set up a party with her the party was supposed to be this past weekend but the representative never called to confirm or cancel the party but she never showed up.
     
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Posted by karleebarlee on 2010-12-14:
Unfortunately, this was probably just a bad misrepresentation of Mary Kay. I don't think all the representatives should be like this.
Posted by Anonymous on 2010-12-14:
Great comment, Karleebarlee. I was thinking the same thing.
Posted by lilydarling on 2010-12-16:
I can't believe you think that a "Mary Kay Party" is a PRIZE! You can call ANY Mary Kay rep and tell them you want a makeover party and they'll set one up for anyone, FREE. It's a marketing tool. Obviously the rep you had must have been brand new to Mary Kay, which is why she seemed so inept. And how could she possibly know what you'd want to order, so she could have it on hand? She has to pay for her merchandise ahead of time. Honestly, Mary Kay is overpriced anyway, you can buy good quality makeup such as Revlon at any drugstore on sale and with coupons. No muss, no fuss!
Posted by maytk on 2012-07-11:
I agree with the original comment. I found a lady in Killen, AL and got her number off her call because I actually like the product. The fist buy went good and even went out of my way to meet her to get my product. I called her the 2nd time and it's been nothing but a headache and still no product. I've tried setting up meetings to get but she always has excuse. I mailed her a check 2 weeks ago and she has yet to mail me my product. NEVER AGAIN WILL I ORDER MARY KAY
Posted by DebtorBasher on 2012-07-11:
Everyone who enters their names for drawing at places like Oktoberfests, will 'win'...all they want is to get names and contact info of people so they can push their products/services on them. I never enter those drawings, they just want to update their harassment list.
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Do not buy from Mary Kay (O'Fallon Mo)
Posted by Epink94 on 11/23/2010
Mary Kay promises to be a honest and true company, however it's representatives surely don't honor that. After contacting [snip] several times after I ordered over $100 dollars, she soon started to ignore my calls and emails. I clearly stated to her that she should either either pay me back or send me the product, it would be the right thing to do. Altogether, it's very sad that a person such as she has claimed to have such a wonderful success story but has now retreated into stealing money from others while cutting off all contact.

She has clearly shown that she has become a con-artist for Mary Kay and is a disgrace to its name
     
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Posted by Fufu487 on 2010-11-23:
have you contacted MaryKay headquarters or anything like that? They may want to know one of their independent sales ladies is pulling this. Also, they may be willing to try and make up for it in one way or another.
Posted by Anonymous on 2010-11-23:
Contact ANY OTHER local Mary Kay sales person. They will be able to help you track down her Sales Director. Whether they make it right or not, someone definitely needs to know she is doing this. Mary Kay does not stand for foolishness like this AT ALL. I am sure she invited you to her weekly meeting. Go there. Turn the thief in.
Posted by Anonymous on 2010-11-23:
incrediblelee is right, either her SD or her NSD will make this right for you.
Posted by swirlo on 2010-11-23:
Mary Kay main office is in Dallas. Don't let her get away with that.
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