RICHMOND, VIRGINIA -- I ordered $300.00 worth of Mary Kay products and it broke my skin out. I then contacted the Mary Kay consultant and she offered me a new product. I tried it and again my skin gave a negative response. I made a second attempted to reach my consultant, only this time requesting a refund. She responded with "I'm going out of town and we can try something new when I return". And I haven't heard from her again.