MIAMI, FLORIDA -- Matterss Firm YOU STINK... You said I have stains when I DO NOT. You use gold thread and when taking pictures it looks like a stain. You said to call in a representative will help and all they did was blow me off. Claim #**. You should send a representative out to see for your self but you declined. I even have pictures to prove it and you still refuse to help the customer. You Stink. I will spend the day copying and pasting this post every where I can. DON'T BUY FROM https://www.Facebook.com/MattressFirm/.
JACKSONVILLE, FLORIDA -- The customer service representative fraudulently lied to my fiancé and I about price matching a 60 month financing deal for $599 or more on a mattress. We repeatedly asked before she ran our credit that we would be able to pay 60 months with no interest for a 879 price tag (like 6 times prior to our credit taking a hit). It was not until after she ran our credit for a hard inquiry that she told us she would not be able to match the 60 month financing (not because of our credit considering we got approved for $6600).
The deal she said she could match was a Black Friday deal that ended on that day. So not only were we lied to about monthly payments and financing but our credit was hit for something we did not agree to, and we missed the sale at Rooms to Go! Save your time and spend your money at a more honest establishment that backs up their customer!
KALISPELL, MONTANA, MONTANTA -- I bought a bed back over a holiday weekend and received a fairly good deal, but as I was being helped by the owner/manager he ended pushing in the bed and tearing the mattress. I brought it back in and tried talking to the owner. He refused to look at his mistake. I asked him to please at least please look at what had happened. He again refused. I called corporate and they told me they could do nothing since it was a privately owned franchise.
I went back and forth with corporate and I was told via corporate that he didn't want me back in his store. He said I berated him in his store. I personally waited until he had no customers and tried to explain what he did to my new queen bed. He proceeded to again deny what he did. This pissed me off and I yes I tried to explain it to him again and he wouldn't budge or come outside and tried to blame everything on me and my father in-law.
MADISON, WISCONSIN -- After having the mattress for less than a month, it was sagging. We should have kept our old one, it was much better. We wanted a different one, you had to have a representative come out, there wasn't a representative in our area so we had to send pics of the mattress. Tried to email the pics, they wouldn't go through so I sent them in the mail. Went back and forth with the salesperson in Madison, asked to speak with the regional representative. Finally was able to reach him, but not much help.
We contacted the Wisconsin Attorney General's office but not much help there. We finally decided to reach out to one of the Madison TV stations who help consumers with these type of issues. After several communications back and forth between the TV station and the Regional Rep we were able to pick out a new mattress. Your best bet in these situations is to get help wherever you can. There are advocates out there to help consumers. And a lot of them are VOLUNTEERS!!!
BATON ROUGE, LOUISIANA -- I recently purchased a mattress and box springs from Mattress Firm and was told by the sales associate that I would receive an automated call giving me a time slot for delivery. That did happen, and the time slot given for the delivery date was between 4 and 6 pm. On the day of delivery I had a few errands to do but I made sure to be home for the delivery. I was home by 3:15 pm to find that the delivery people had come and gone. I immediately called the sales associate and he gave me the distinct impression that he could not care any less. Fact is, he acted like it was my fault.
I told him to cancel the order. His response was a nonchalant "OK". He also told me that it would take 14 days for my refund. I've got 10 days left before I am suppose to get my refund back. My experience with Mattress Firm has been tremendously unpleasant, and their incompetence has caused me a huge inconvenience.
EAST BRUNSWICK, NEW JERSEY -- I am very unhappy with Mattress FIRM. I purchased a king sized mattress only four months ago. With over 4 inches of holes on both sides of the mattress, I spent $40 so that someone come and check it out. EVEN THOUGH, I was told I would never have to pay for that. FALSE WARRANTY...
PARMA, OHIO -- Purchased mattress and was not delivered at the date and time it was supposed to be. Very unprofessional sales clerk. Was left without a mattress to sleep on for a night. And we have health problems. Caused havoc!
PROVO, UTAH -- I purchased $3,110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. Matt, the salesperson was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30 am, I had not received my purchase. I called Matt and asked where my delivery was. Matt made some calls and discovered that not only had the warehouse not fulfilled my order, they did not have the complete order available. I was disappointed, but agreed to accept two of the three mattresses on Monday, 9-14-15 at approximately 12pm. I was assured that the delivery would be made.
On Monday, 9-14-15, I received a call from Matt explaining that the delivery wouldn't becoming because the warehouse was unable to fulfill it. Matt, apologized and tried to arrange another time. Having had enough time wasted sitting around waiting for things I had paid for and my children sleeping on the floor waiting for beds that never came, I cancelled the order and asked for an immediate refund. Matt said that it would take 5 days to get the refund of the cash I paid for the bedding. I told Matt that was not acceptable as I needed the money to purchase beds from somewhere else and I didn't want my kids sleeping on the floor that long.
Matt, who has been amazing through this whole situation said he would call his Area Manager. A few minutes after speaking to Matt on 9-14-2015, his Area Manager called and basically told me there was nothing he could do. He explained that the refund had to be approved to confirm the condition of the merchandise that was returned. I told him that I never received the merchandise. He didn't know what to say.
I did drop the F-bomb once, and all he could do was get upset at me for being angry and saying a naughty word. What a complete failure in following through on a purchase. It cost me time from work, a missed soccer game and two wonderful kids without beds to sleep on. Matt was great. Nothing but thanks.
MERIDIAN, IDAHO -- Purchased a higher end mattress which began to sag. It was still under warranty and filed for a warranty claim. It took over 8 weeks to process and they denied my warranty stating the mattress bed frame was inadequate! We have a $2800 log bed frame, and it is more than adequate! Just a bs reason so they don't have to replace the defective mattress! I will never do business with this company again, and I suggest you all avoid them!
KENNESAW, GEORGIA -- My husband and I were looking for an adjustable bed. The manager of the store was very knowledgeable and patient as we tried out several beds. There was a couple day delay, but the employees were very sympathetic and made restitution for the inconvenience. I have bought several mattress from Mattress Firm and will continue. I highly recommend them.