They Sell Used Mattresses and Tell You They Are New
ORLANDO, FLORIDA -- Have 2 issues with Mattress Firm, on a mattress I purchased Jan 8, 2013, and had delivered Jan 21, 2013.
First issue: I purchased a mattress from their outlet center on E. Colonial Dr in Orlando. After much haggling and expressing that I wanted a mattress with a warranty or I was going to IKEA, I was told they could sell me a new Sealy memory foam mattress, with a 20 year warranty. Mattress was delivered, no warranty attached as I had been told it would be. I called, was told they would "type one up for me" and mail it, never received it. Contacted them through the website, and I got an email with a warranty card attached. issue resolved, or so I thought.
Problem number 2 pops up on March 24. I'm vacuuming under the bed, and I dislodge a yellow piece of paper stating that this mattress had been sanitized on Jan 3, which means that I was sold used items and promised new. I immediately contacted them via the website, and also filed my second complaints with the BBB and state attorney general's office. I received a response from a Victor [snip], the store manager, pretty quickly, and we have been corresponding back and forth until the last few days, when all correspondence has stopped. I sent another email stating that I was waiting to hear from them regarding the $200 refund I requested, still no answer. My next step is legal action. I will give them until the end of this week to resolve this matter to my satisfaction, and then I am contacting an attorney.
I actually love the mattress, but to sell someone a used mattress and tell them it is new and also tell them it has a 20 year warranty (I was told by the salespeople that only new mattresses had warranties) is consumer fraud.
I want Mattress Firm to refund me $200, either in the form of a check, or a paydown of what I owe with Progressive Finance. I need a resolution to this, with money in hand or a reduced amount owed on the mattress, by Saturday, April 6, or I am taking legal action.