FREDERICK, MARYLAND -- We went to Mattress Warehouse and bought a very expensive Serta bed. Once at home I found the mattress would sink in all around me making me hot and uncomfortable, not to mention hurting. So I called the store and they let me come down to get a second mattress but firm. I thought this would fix the problem but nope this bed also had sink spots and I woke up hurting worse than when I went to bed. I explain to them I'd had surgery for my back and this bed just wasn't any good.
So once again I tried to replace it but the store wouldn't let me even though I'm supposed to have a 10-yr. warranty, so much for warranties. I ended up calling a Consumer mediation clinic to help me out but still got nowhere because the clinic closed for the summer.
Now just last week I had to pay $45.00 for a second inspection which consists of a string test, which everyone knows that won't show any sink spots. But I'm waiting again. The manager is very nice and understanding at the store as he's seen these problems many times over with the same bed Serta but the company seems to care less. They need to step up to the plate instead of ripping people off. Tired.
USA, MARYLAND -- DO NOT FALL PREY TO THESE ADS BUY 1 GET 1 FREE (Mattress Warehouse). Mattress Warehouse will not give a HOOT about your complaints neither does SERTA mattress company. If you are contemplating on purchasing new mattresses this is a public warning to protect you and your money. Mattress Warehouse runs this ad buy 1 get 1 free.
Are they excessively over priced for 1 set? If you buy a queen set then get a half bed or smaller or anything in between as the free set you will come out the loser on both ends. DO NOT BUY THIS MATTRESS FROM ANY ONE GENESEE by SERTA - total junk.
Have they just doubled the price and added more to 1 set good QUESTION. My understanding is in New York these types of ads will not fly to protect New York consumers. New York has SOME SMART PEOPLE. They have 132 stores. Check NJ, PA, DE, MD, VA, DC.
If you want to know about Mattress Warehouse check all your local consumer affairs office. I have found at least 65 such complaints. They all have 2 major themes sagging springs and the company refuses to talk to customers period - refuse to call back. Type in Mattress Warehouse. See complaints. Md has a lot so does Va.
I was given some information by one company not related stating they have bad reputation with customers. They do not care. Every mattress this company has checked for Mattress Warehouse all came from the same manufacture in Landover Md, king koil, Serta, Simmons from what he has seen. He even went as far as to say mattress pays between $250.00 to $300.00 or slightly according to size.
SPRINGFIELD, VIRGINIA -- The items were purchased on a Saturday late in the afternoon by my wife. At the same time about 50 miles away my son was purchasing the identical set. The next morning I returned the set my wife bought because it is close to our home. I explained to the young lady what had happened and she agreed to the refund of what we had spent the day before (in cash). She then said she needed to get an approval for the refund from corporate, she called and spoke with a manager who argued with her but finally said OK and for her to send the invoice in and they would cut a check and send it to me.
I was not real happy with this since we had paid cash less than 24 hours earlier. I agreed and he said it would take up to 2 weeks to receive the check. That was January 15, it is now the 26 of March and nothing. I called the customer service rep who said she would look up the account and call back still nothing. I have tried to call 7 more times and have left messages but to no avail.
VIRGINIA -- Mattress Warehouse are they running a scam on the general public. Selling mattress's over and over. Selling to one customer then say it was canceled then sell it to another customer then sell a higher priced set to another then sell what one paid for to yet another customer. I was talking to a guy who used to work at a Mattress Warehouse. He told me the managers are supposed to lie to the public just to make a sale and the company seems to ignore customers complaints as if we/they do not exist.
We had a serious situation in our home that almost killed us. The house was completely taken over by a mold that is the second most dangerous one, it was 2 times the standard level. We were both hospitalized in November, advised not to return to our home until it was safe. We were able to move back in on December 25th of 06 after 5 weeks of living in a hotel. We had to clear our house of all it contents plus pull up all carpeting, gut 2 rooms to bare studs. Neither me or my wife had a chance to recover like most people day in day out we were moving things out or tearing thing out even the crawl space had to be gutted of all plastic and all insulation.
You could just imagine how we felt, drained, totally wipe out and it is still ongoing the cost is high. We lost hundreds of dollars in our belongings still going through them. Everything we can keep must be sanitized before it is brought back into our home. The insurance company has refused to help or pay for one thing. This deadly mold is known as Aspergillus. Trust me it is not to be taken lightly. It is quite deadly. It took over the whole house and heating a/c system. The cost just to remove this mold was over $4,000.00. Here is my complaint that did nothing but add to our situation which I wish on no one.
We knew we could move back in on December 25th, so we needed two sets of mattress's and box springs. We had to trash ours due to the toxic mold contamination. We went to Mattress Warehouse to purchase these items but they did not have them in stock.
The salesman could not tell if they could be in by Saturday 2 days before Christmas. He didn't seem too smart. He showed us two sets of queen size although we wanted regular size mattresses. He told us they were sold to a customer but they canceled the order, so we could buy them, pick them up Sunday Christmas eve. They cost more but we agreed due to the fact we had to have something to sleep on after all we have and are still going through. We financed it the deal was set only because we knew we could have them to pick up on Sunday.
Well this jerk sold one set to the same customer who had canceled the order even though we had paid for them and he knew our story. What kind of business dealing is that? To pull on a customer a scam a criminal act. I had to sleep on the cold floor the whole time until these jerks got us the other set in which was Friday. So due to rain we had to pick it up Saturday, January 6th of 07. This lousy company couldn't even deliver it to our home. We had to pick it up. You may ask why not sleep in the same bed as my wife? She has other medical problems so it was not feasible.
To those of you who feel like I do shafted, PLEASE BOYCOTT ALL MATTRESS WAREHOUSE STORES. DO NOT GIVE THEM YOUR BUSINESS. 15 phone calls to them they did nothing but ignore us. This is not how you run or operate a business. The salesman looked like a 70's throwback holey socks and all.
FREDERICK, MARYLAND -- Totally unprofessional and dishonest, they will sell and deliver to you a defective mattress and refuse to cover it under any type of warranty! I noticed within one night of sleeping on the mattress. Get everything in writing and even then beware, they will not give any type of refund or mattress!