FLINT, MICHIGAN -- We went in looking for a new mattress that supported both of our sleeping habits. Larry was great with our little guy! Larry was not pushy and got us in and out with a fantastic deal! We enjoyed our experience and love our new bed!
FREDERICK, MARYLAND -- Totally unprofessional and dishonest, they will sell and deliver to you a defective mattress and refuse to cover it under any type of warranty! I noticed within one night of sleeping on the mattress. Get everything in writing and even then beware, they will not give any type of refund or mattress!
Mattress Warehouse--their tv ad sleep monkey is right on the money!!! We won 2 separate court cases against Mattress Warehouse, therefore we got 2 judgements awarded us. Case #1 delivery fee of $55.00 plus court costs and interest. Case # 2 full refund of our purchase price plus court costs and interest. 2 brand new mattresses went bad in a month and a half, they finally delivered two mattresses at the end August even though we filed complaints back in February.
One mattress was fine as to known defects, the other had a large stain--it was sent back. They delivered the other mattress a month later to replace the stained one, it too had a defects--it was coming apart and the stitching looked like angel hair pasta dumped on it. That too was sent back. They were to deliver yet another one on Saturday. Weeks later we waited no one showed up but we did give them another hour after being held hostage in our home every time.
So in effect we had gotten 5 defective ones and we also discovered we had a bad box spring, sagging and springs about to pop out. The other new mattress was not 2 months old yet and it started to sag already. Are they selling factory seconds as new or selling factory rejects as new? One must wonder. No more Serta's for us.
Do they sell junk or what I hope none of you have to go through that mess? But I do know this company Mattress Warehouse has tons of complaints and yes they contain sagging. Seems like some people from the news media needs to investigate this poor excuse for a company. I would not recommend them to a dying dog or anyone else. My best advice--run as fast as you can out the store.
USA, MARYLAND -- DO NOT FALL PREY TO THESE ADS BUY 1 GET 1 FREE (Mattress Warehouse). Mattress Warehouse will not give a HOOT about your complaints neither does SERTA mattress company. If you are contemplating on purchasing new mattresses this is a public warning to protect you and your money. Mattress Warehouse runs this ad buy 1 get 1 free.
Are they excessively over priced for 1 set? If you buy a queen set then get a half bed or smaller or anything in between as the free set you will come out the loser on both ends. DO NOT BUY THIS MATTRESS FROM ANY ONE GENESEE by SERTA - total junk.
Have they just doubled the price and added more to 1 set good QUESTION. My understanding is in New York these types of ads will not fly to protect New York consumers. New York has SOME SMART PEOPLE. They have 132 stores. Check NJ, PA, DE, MD, VA, DC.
If you want to know about Mattress Warehouse check all your local consumer affairs office. I have found at least 65 such complaints. They all have 2 major themes sagging springs and the company refuses to talk to customers period - refuse to call back. Type in Mattress Warehouse. See complaints. Md has a lot so does Va.
I was given some information by one company not related stating they have bad reputation with customers. They do not care. Every mattress this company has checked for Mattress Warehouse all came from the same manufacture in Landover Md, king koil, Serta, Simmons from what he has seen. He even went as far as to say mattress pays between $250.00 to $300.00 or slightly according to size.
SPRINGFIELD, VIRGINIA -- The items were purchased on a Saturday late in the afternoon by my wife. At the same time about 50 miles away my son was purchasing the identical set. The next morning I returned the set my wife bought because it is close to our home. I explained to the young lady what had happened and she agreed to the refund of what we had spent the day before (in cash). She then said she needed to get an approval for the refund from corporate, she called and spoke with a manager who argued with her but finally said OK and for her to send the invoice in and they would cut a check and send it to me.
I was not real happy with this since we had paid cash less than 24 hours earlier. I agreed and he said it would take up to 2 weeks to receive the check. That was January 15, it is now the 26 of March and nothing. I called the customer service rep who said she would look up the account and call back still nothing. I have tried to call 7 more times and have left messages but to no avail.