Mattress Warehouse - Page 3

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Do Not Buy From This Company
Posted by on
Mattress Warehouse will not give a HOOT about your complaints neither does SERTA
mattress company.

If you are contemplating on purchasing new mattresses this is a public warning to protect you and your money. Mattress Warehouse runs this ad buy 1 get 1 free.

Are they excessively over priced for 1 set? If you buy a queen set then get a half bed or smaller or anything in between as the free set you will come out the loser on both ends.


Have they just doubled the price and added more to 1 set good QUESTION.

My under standing is in New York these type's of ads will not fly to protect new York consumers. new York has SOME SMART PEOPLE They have 132 stores check NJ, PA, DE, MD, VA, DC.

If you want to know about Mattress Warehouse check all your local consumer affairs office I have found at least 65 such complaints they all have 2 major themes sagging springs and the company refuses to talk to customers period refuse to call back.

Type in Mattress Warehouse see complaints. Md has a lot so does Va.

I was given some information by one company not related stating they have bad reputation with customers they do not care. Every mattress this company has checked for mattress Warehouse all came from the same manufacture in Landrover Md, king koil, Serta, Simmons from what he has seen. He even went as far as to say mattress pays between $250.00 to $300.00 or slightly according to size.
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User Replies:
One-Eyed Willie on 2007-08-03:
New York has some smart people, and apparently Maryland doesn't. I personally like this phrase "company refuses to talk to customers period refuse to call back."
Anonymous on 2007-08-03:
How long did you have the mattress before it began to sag?

How are the ads deceptive? Is there a law that says they can't up the price then say 'buy 1 get 1 free'? The markup on a mattress is between 300%-400%. Even marked on on sale the profit is huge. Of course you are paying for both mattresses. Serta does manufacture under different names and styles.

Oh, it isn't only MD & Va that have mattress complaints.
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Posted by on
SPRINGFIELD, VIRGINIA -- Mattress Warehouse, Frontier Dr, Springfield, Va 22150

The items were purchased on a Saturday late in the afternoon by my wife. At the same time about 50 miles away my son was purchasing the identical set. The next morning I returned the set my wife bought because it is close to our home. I explained to the young lady what had happened and she agreed to the refund of what we had spent the day before (in cash). She then said she needed to get an approval for the refund from corporate, she called and spoke with a manager who argued with her but finally said OK and for her to send the invoice in and they would cut a check and send it to me. I was not real happy with this since we had paid cash less than 24 hours earlier. I agreed and he said it would take up to 2 weeks to receive the check. That was January 15, it is now the 26 of March and nothing. I called the customer service rep who said she would look up the account and call back still nothing. I have tried to call 7 more times and have left messages but to no avail.
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