TORONTO -- I have had this MBNA card since 2001. I use this card occasionally to treat myself and have always maintained a small balance. TD bank purchased MBNA in the last 2 year. Recently I had a scam telephone call saying that there had been an unusual charge on my TD credit card. I was skeptical about the call since the caller was asking information that I wasn't comfortable giving so I decided to call MBNA customer service to check this out directly.
After being on hold for a considerable time, the agent who answered immediately told me that there could not have been a charge against my card because it was placed hold for late payment. I was surprised at this since I made online monthly payments consistently. I realized before the call that I had missed one payment in October but made a payment in early November to make up for it. (This payment was not counted as being within any payment period because it was made between the 1st and the 9th of the month.)
She went on to ask rude and personal questions like "What is the reason that you didn't make the payment." I was becoming irate by this time because she was not interested in answering my question about the unusual charge against my card. When I said it was ridiculous to have my card on hold after one late payment she repeated that this is policy.
End of story. I was concerned about how this would affect my credit rating which is excellent after working many years to get it that way. I asked to be transferred to customer service to question this and after considerable time on hold again I talked to someone in customer service with no satisfaction. This was policy and he just questioned when I would make a payment. I have in fact made a payment by this time but it was not posted to their system.
After the call I looked back over statements - going as far back as 2014. Each and every month I made a payment which always exceeding the minimum required. It seems that MBNA, after TD Bank took over, chooses to ignore payments that are made between the first day of the month and the statement date, 9th day of the month, so that they can count a payment on the 5th or 6th as a missed payment. This way they can claim you missed payments and can use this as a reason to increase the interest rate or limit the spending limit. I have had this experience before with TD bank. I do not trust them and I would caution anyone to be very careful to watch.
TORONTO, ONTARIO -- No longer fly Alaska, made a payment over a year ago, to them instead of Royal Bank, told them to cancel, HAD to speak to 3 persons, ALL asking same question... I made a mistake, sent to wrong account... want my $456.81 back!
Account cancelled, still get info on my expired Alaska account, which MBNA had not sent any info of any kind but now an inactive fee charged of $25.00 charged, with still no intention of monies to be returned, but if I owed they would have charged 19.99% monthly...
When with Bank of America in charge no problems, when these incompetents took over their internet failed to work for weeks, then was troublesome for a while. Reason I terminated account, was Alaska a great airline MBNA a dishonest bank to deal with. I shall now inform Alaska Airlines of this sad excuse of neglect!
I have recently received a card from MBNA on the promise of 'no interest' for a year, in order to reduce my higher-interest debt elsewhere. Their initial transfer of funds worked. However, so far, I haven't been able to even access their online banking page.
Three efforts resulted in 3 messages indicating the site is 'down'. Telephone contact is virtually impossible - the automated system that 'sets up phone banking' will ask you a barrage of questions, some of which are impossible to answer, e.g. "what form of personal ID did you use when setting up your account" (I used none). Any sign that they are debiting my account for any unauthorized 'interest' or fee will result in my closing the account. Remember, you can always prevent a firm from debiting your accounts (if you have a Pre-authorized withdrawal) by asking your home bank to freeze the creditor out.
CANADA -- My internet bill comes off my credit card. Despite the fact that I have more than enough room on the card to pay my bill, they won't let my internet company charge the card because I have $9.00 in overdue payment that I didn't even know about from my last bill. So now, even though I have plenty of room on the card, they won't let my internet company charge the card and I'm about to have my internet cut off.
When I called MBNA customer service, they kept me on hold for an hour at midnight, and then the young male on the phone who finally answered was incredibly rude and condescending, and just told me there was nothing he can do to help me. For $9.00 I didn't even know I still owed, I will be losing my internet tomorrow. I will be cutting up my MBNA credit card immediately and NEVER using MBNA again. They are unhelpful vultures.
I have been a customer card holder with MBNA since 2001. I have never defaulted on a payment or neglected to pay off a balance in full. I increased my credit limit from 10,000 to 15,000 last year. I chose not to use my card until I had a need to use it which I believe is my own prerogative. I called in just the other day to order cheques and I was informed that my available credit was decreased without any notification to myself (meaning no phone call, no letter and no e-mail to myself informing me that I was being penalized). This company decreased my available credit of $15,000 which I worked so long and hard to qualify for and obtain all the way down to $400.
I was told that they had to decreases my available credit limit because that I was not using my card and they had to minimize their risks just in case anything security-wise would have happened. I was shocked that I was treated like this and was unable to do anything about it. They also told me that I would now have to re-apply for another increase in credit which we all know would affect my credit rating once again because anytime you request a credit increase, it goes against your credit score.
People, can you imagine if I was at a business luncheon and the meal was over $400, how embarrassing that would be for me to not know that the card that I was holding now only had $400 worth of credit available instead of $15,000! What a fool I would look like not even having money to pay for a business luncheon.
I have now cancelled my card with them and I have now told everyone that I come into contact with that this MBNA company is the absolute worse company that you can deal with regarding anything. Their customer service is horrible and their ethics and controlling manipulating ways really gives banks a bad name. STAY AWAY FROM THIS COMPANY as you will become a victim!
I held my credit card with the Bank of Scotland for around nine years with no problems at all until the company was taken over last year by MBNA. Until recently I paid off the full amount every month but while busy caring for my dying mother I made two payments that were a few days late. I accepted the fault was my own and expected to be charged interest on these amounts, which I immediately paid.
However, today I received another statement with interest charged. When I phoned to query this I was told that MBNA charge interest and CONTINUE TO CHARGE INTEREST until an account has been 'in the clear' for a further TWO MONTHS after the original late payment! I have so far been charged £59 for having sent in full payment a week late.
When I then asked to have a full statement sent to me so that I could close my account I was told that "a) this was 'impossible' to do until the statement's normal due date, and b) this statement would show a further interest charge as I was to be penalized for yet another month for the same late payment."
MBNA insist that what they are doing is absolutely legal and not 'dishonest' because customers are warned of this. Not on their statements, they aren't! It's quite possible that this may be mentioned on some other list of 'rules' sent out separately and only once, but I think it very unlikely that people who make a habit of paying off their card every month feel the need to dig out the rules as bedtime reading on a regular basis. In fact, if this practice is legal, it is certainly not moral and amounts to charging an interest rate that far exceeds the one they advertise.
I really would recommend that anyone who normally pays their card in full every month be made aware of this as it only takes the merest slip to send a single late payment and then find you are being penalized with 3 months' interest instead of one.
OTTAWA -- MBNA has re-designed their system and sent everyone new credit cards that work for about a month and then you get declined and the explanation is the pin is locking. We have had 3 credit cards in the last few months because their transition did not go well to their new system. Each time I waste at least an hour on the phone with them, then wait for a new card, then it only works for about a month.
They are rude, hung up on me when I told them what I thought of their current system. They will not let you speak to anyone of authority and they offer you 2500 points for your troubles and surprise you never get the points added. They are the most ridiculous people to deal with and I am done. Anyone have a good credit card company to recommend? I plan on never using MBNA card again.
I have been a card holder with MBNA since 2004. Several years ago, I called to see if I qualify for a lower interest rate (or if they had a low interest rate card) than the 19.99% I had at the time. Indeed, they reduced it to 11.99%, and I was allowed to retain the reward program for the card. I was just digging through my electronic statements, and realized that my interest rate has been increased to 21.99%!!! As I continued to look back in my statements, I realized this increase happened over a year ago, and nothing was mentioned in any of my electronic statements.
I assumed this was a mistake of some sort, so I called to resolve it. I was informed that it is within their right to increase my rate at any time, even though I have never missed a payment or overdrawn my balance, and always pay more than the minimum payment. They are required to send me a letter to notify me 60 days in advance. However, because I only receive electronic statements, I do not always open paper mail I receive from MBNA, because it has consistently been promotional offers.
While this increase is technically legal (I will be looking through my unopened mail for that letter!), I think it is horrible customer service to nearly double the interest rate for a reliable and loyal customer of 10 years, with only a paper letter, particularly when the customer only receives their statements electronically. I'm disgusted with them! I will be paying off my balance as soon as possible and closing my account.
OTTAWA, CALIFORNIA -- I won't leave my individual stories about how rudely I was treated by MBNA. I just want to advise anyone that is thinking of dealing with them. Times have been tough and we may not have been able to make consistent payments but the people at MBNA have been ridiculous. Leaving beyond rude messages on our answering machines. Calling us "immature" "irresponsible."
I don't care how far the payments are behind you don't treat your customers like that. Even when we do make a payment they are so unorganized that we get like 3 different people phoning us saying the same thing. This company has rude service and bad organization and I pity anyone who deals with them.