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Just testing this 'bank'
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I have recently received a card from MBNA on the promise of 'no interest' for a year, in order to reduce my higher-interest debt elsewhere. Their initial transfer of funds worked. However, so far, I haven't been able to even access their online banking page.

Three efforts resulted in 3 messages indicating the site is 'down'. Telephone contact is virtually impossible - the automated system that 'sets up phone banking' will ask you a barrage of questions, some of which are impossible to answer, e.g. "what form of personal ID did you use when setting up your account" (I used none). Any sign that they are debiting my account for any unauthorized 'interest' or fee will result in my closing the account. Remember, you can always prevent a firm from debiting your accounts (if you have a Pre-authorized withdrawal) by asking your home bank to freeze the creditor out.

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MBNA Credit Card - Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OTTAWA -- MBNA has re-designed their system and sent everyone new credit cards that work for about a month and then you get declined and the explanation is the pin is locking. We have had 3 credit cards in the last few months because their transition did not go well to their new system. Each time I waste at least an hour on the phone with them, then wait for a new card, then it only works for about a month.

They are rude, hung up on me when I told them what I thought of their current system. They will not let you speak to anyone of authority and they offer you 2500 points for your troubles and surprise you never get the points added. They are the most ridiculous people to deal with and I am done. Anyone have a good credit card company to recommend? I plan on never using MBNA card again.

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Increased Interest Rate (ALMOST DOUBLED!) Without Proper Notification!
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

I have been a card holder with MBNA since 2004. Several years ago, I called to see if I qualify for a lower interest rate (or if they had a low interest rate card) than the 19.99% I had at the time. Indeed, they reduced it to 11.99%, and I was allowed to retain the reward program for the card. I was just digging through my electronic statements, and realized that my interest rate has been increased to 21.99%!!! As I continued to look back in my statements, I realized this increase happened over a year ago, and nothing was mentioned in any of my electronic statements.

I assumed this was a mistake of some sort, so I called to resolve it. I was informed that it is within their right to increase my rate at any time, even though I have never missed a payment or overdrawn my balance, and always pay more than the minimum payment. They are required to send me a letter to notify me 60 days in advance. However, because I only receive electronic statements, I do not always open paper mail I receive from MBNA, because it has consistently been promotional offers.

While this increase is technically legal (I will be looking through my unopened mail for that letter!), I think it is horrible customer service to nearly double the interest rate for a reliable and loyal customer of 10 years, with only a paper letter, particularly when the customer only receives their statements electronically. I'm disgusted with them! I will be paying off my balance as soon as possible and closing my account.

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DO NOT deal with this company
By -

A very long story made short, I put in a new driveway this year, and I paid for it with a credit card I expected to pay off with a tax refund in February. I went online and researched 0% cards so I could balance transfer from my well loved credit card and finance the drive for nothing: I found a 0% offer from MBNA. When I called them, I specifically asked if there was a fee. The answer was "no". A month later when I got the bill, there was a $225 3% percent of the balance transfer fee on the bill. I called. I was cut off. I called I was transferred around. I was cut off. This went on for fifteen minutes until I got a manager.

I told them what happened, we agreed to a $50 fine. I was told the info about the 3% was on the back of the paperwork. I told him I didn't HAVE paperwork and when I did get AFTER I agreed to the balance transfer over the phone, it was written so small I had to hunt for it to see it. Then, I set the account up for automatic payments. What did they do? They raised the minimum payment by $58 WITHOUT notifying me, so when the payment I made was short, I not only got socked with a late fee, they took my 0% from me AND a $47.00 finance charge.

I called five times, was treated like a criminal, and finally, I went from nice to nasty and got one girl to agree to give me back the 0%, and remove the finance charge. I didn't trust them, so I removed the automatic payments option. A month later, the finance charge was still there. I pulled out my trusted ten year old card, the one I had used to buy the drive in the first place, called them, and they offered me 4% with a flat $75.00 balance transfer fee. I arranged to have the whole balance placed back on the card, minus the $47.00 I didn't feel I owed MBNA. I called MBNA again, before the balance transfer went through, I called four more times to get the finance charge removed.

When they did, the transfer went through, the balance was zero, I closed the card. What did they do yesterday? They pulled the automatic payment out of my account (you know, the one I SHUT OFF) and made a payment on a closed account. I just called them again five minutes ago and got the "I'm sorries." I said, "Raising my minimum payment when I haven't made a charge is illegal. Taking money out of my account when I haven't authorized it is stealing, and accepting a payment on a closed account just proves how incompetent your company is. This has been a nightmare."

She apologized, and I repeatedly apologized to her, as a human... but MBNA is awful, just awful. What would have happened if they overdrew my account??? My money is being mailed back to me within 7-10 and I have no doubt I will have to call them about it. Does anyone out there know if my bank can stop automatic payments from their end? I'm worried about next month.

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Customer Service at It's Best
StarStarStarStarStarBy -
Rating: 5/51

I have MBNA credit card since 1998 and not one experience negative whatsoever. In fact, the only customer service department who solved every issue I raised in less than 2 minutes. I missed payments by 2 days a few times and every time I called they fixed it to my satisfaction. No other credit card company is as client friendly as MBNA, as for I am concerned. Now I got 2 MBNA cards on my name, one to use on the net with lower limit. I congratulate MBNA staff to exceed my expectation.

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STAY AWAY FROM MBNA
By -

I have been a customer card holder with MBNA since 2001. I have never defaulted on a payment or neglected to pay off a balance in full. I increased my credit limit from 10,000 to 15,000 last year. I chose not to use my card until I had a need to use it which I believe is my own prerogative. I called in just the other day to order cheques and I was informed that my available credit was decreased without any notification to myself (meaning no phone call, no letter and no e-mail to myself informing me that I was being penalized). This company decreased my available credit of $15,000 which I worked so long and hard to qualify for and obtain all the way down to $400.

I was told that they had to decreases my available credit limit because that I was not using my card and they had to minimize their risks just in case anything security-wise would have happened. I was shocked that I was treated like this and was unable to do anything about it. They also told me that I would now have to re-apply for another increase in credit which we all know would affect my credit rating once again because anytime you request a credit increase, it goes against your credit score.

People, can you imagine if I was at a business luncheon and the meal was over $400, how embarrassing that would be for me to not know that the card that I was holding now only had $400 worth of credit available instead of $15,000! What a fool I would look like not even having money to pay for a business luncheon.

I have now cancelled my card with them and I have now told everyone that I come into contact with that this MBNA company is the absolute worse company that you can deal with regarding anything. Their customer service is horrible and their ethics and controlling manipulating ways really gives banks a bad name. STAY AWAY FROM THIS COMPANY as you will become a victim!

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3 Months Interest On One Late Payment!
By -

I held my credit card with the Bank of Scotland for around nine years with no problems at all until the company was taken over last year by MBNA. Until recently I paid off the full amount every month but while busy caring for my dying mother I made two payments that were a few days late. I accepted the fault was my own and expected to be charged interest on these amounts, which I immediately paid.

However, today I received another statement with interest charged. When I phoned to query this I was told that MBNA charge interest and CONTINUE TO CHARGE INTEREST until an account has been 'in the clear' for a further TWO MONTHS after the original late payment! I have so far been charged £59 for having sent in full payment a week late.

When I then asked to have a full statement sent to me so that I could close my account I was told that "a) this was 'impossible' to do until the statement's normal due date, and b) this statement would show a further interest charge as I was to be penalized for yet another month for the same late payment."

MBNA insist that what they are doing is absolutely legal and not 'dishonest' because customers are warned of this. Not on their statements, they aren't! It's quite possible that this may be mentioned on some other list of 'rules' sent out separately and only once, but I think it very unlikely that people who make a habit of paying off their card every month feel the need to dig out the rules as bedtime reading on a regular basis. In fact, if this practice is legal, it is certainly not moral and amounts to charging an interest rate that far exceeds the one they advertise.

I really would recommend that anyone who normally pays their card in full every month be made aware of this as it only takes the merest slip to send a single late payment and then find you are being penalized with 3 months' interest instead of one.

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MBNA disappointment
By -

OTTAWA, CALIFORNIA -- I won't leave my individual stories about how rudely I was treated by MBNA. I just want to advise anyone that is thinking of dealing with them. Times have been tough and we may not have been able to make consistent payments but the people at MBNA have been ridiculous. Leaving beyond rude messages on our answering machines. Calling us "immature" "irresponsible."

I don't care how far the payments are behind you don't treat your customers like that. Even when we do make a payment they are so unorganized that we get like 3 different people phoning us saying the same thing. This company has rude service and bad organization and I pity anyone who deals with them.

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False advertising
By -

When I signed up for MBNA's Worldpoints program, I was told that when I acquired a certain amount of points, I would receive a free round-trip ticket to wherever the amount of points would take me (i.e., 60,000 points to Greece, then free r/t ticket). When I called to redeem my points, I was told that they pay only a certain amount, and that I would be responsible for the rest. Not only was I on the phone for 1 hour being passed around from one department to another, but another hour arguing with a manager about what I had been informed.

After I was given responses like "complimentary doesn't mean free" and "our staff would never tell you that," I was finally told that when MBNA was bought out by Bank of America, the points program changed, and that other customers had also been given incorrect information. I am still disputing to get credit for something I don't believe I should have to pay. I was told each time I called to check my points that I had a free round trip fare to my destination (Greece). This is false advertising, and I feel since I have spent over $80,000 on this credit card, this greedy company should reward me with the round trip fare I was promised.

If you are a member of Worldpoints, beware because you are not receiving anything free. Your points only pay a certain amount, and then you are responsible for the rest. There are many other credit cards that will honor you with what they promised.

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Terrible Answering Service
By -

MAGOG QUEBEC -- Tried to get a new credit card; had to call at least 6 times because the person answering spoke so poor french that I could not understand half the word she was saying. So I tried in English, the first time it was even worse in English. After 6 times I finally got somebody that could speak some understandable English. I had the feeling that I was transferred to an Indian answering service just like in the movie, everyone of them was speaking with a gross foreign accent. If this is the indication of the kind of service they provide when I want to subscribe for a card, imagine what it is going to be like when I do have a real problem.

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MBNA Rating:
Star Star Half star Empty star Empty star
2.5 out of 5, based on 4 ratings and
27 reviews & complaints.
Contact Information:
MBNA
1100 N. King St.
Wilmington, DE 19884
800-441-7048 (ph)
302-456-8541 (fax)
www.mbna.com
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