Rude and Ignorant Customer Service via Drive Thru
GOOSE CREEK, SOUTH CAROLINA -- On Tuesday, October 16Th, at or about 0945 am, I drove up to the local Mcdonald's restaurant to purchase an ice less sweet tea and what I thought was a Fruit and Walnut meal???. The cashier asked me for my order and I stated to him: " a sweet tea-no ice, and the Fruit and Walnut" meal". The cashier then replied: "there is no Walnut and fruit and $1.08 for the tea, please drive forward". So, I stated:" Yes, there is. It is on the menu (display)". The cashier then stated the total again and told me to proceed forward.
I drove forward thinking maybe the cashier didn't quite hear me. So, when I got to the drive through window, I asked the cashier again about the FW meal a/o stating something to the effect of is it fruit and walnut together (I'm thinking a small (fresh) fruit bowl with walnuts sprinkled on top). He stated something like: "there is no Walnut and Fruit on the menu", with an attitude. I, then : "Yes there is and I would like to speak with a Manager. As, he was sliding the drive through window in my face. He called/radioed for a Manager. A few minutes later I can hear the cashier and the manager talking about the meal issue. The cashier stated something like: "she just wants a discount or free oatmeal". Really, McDonald employee. A free $1.99 oatmeal???????.
Next, the female manager opened the sliding window and asked me:"How can I help you" and "what's is the problem"????. So, I started to explain my side of the story. I basically stated/said: "I wanted to order the Fruit and Walnut meal that is on the menu, along with a sweet tea. The manager (again) replied: "there is no Fruit and Walnut meal, on the menu and that they don't serve that, just maple oatmeal". So, for the second time I stated:"YES" there is a Fruit and Walnut meal. I just saw/read on the meal/menu sign, come outside and see. The manager was like "OK" and came outside and walked to the menu sign.
A few minutes later, she came back with an overlay off the menu (she took down from the sign)and told me:" see I told you there is "NO" Fruit and Walnut" meal, but a Fruit and Walnut salad. I then looked at her and the overlay menu in her hand (reading the overlay)and stated: "NO" that is not what the sign says. I don't see salad on there. She then replied that is what it is...a salad. So, I replied then you need to redo the sign or take it down because it is confusing. Mind you the picture of the Fruit and Walnut and oatmeal-menu, display, showed a picture of a bowl of oatmeal and some fruit. Not, one time did I see a picture a fruit and walnut SALAD, at 0945 in the morning.
The manager replied with I was the only person that saw the item/meal as I'm assuming breakfast, everyone else saw it as lunch and that nobody ever questioned that before. I replied REALLY. No one ever saw the sign/picture of the Fruit and Walnut, with price/calories next to and didn't think it was breakfast. She replied: "NOPE" with a grin on her face, like it was funny. I was so outdone with the service/cashier/manager. I would eat mostly lunch, maybe a couple breakfast's there. But after this experience, I will not participated/eat/dine/purchase, at this McDonald's, because any time an employee, let alone a manager behave in this way was so uncalled for and tacky especially in front of her subordinates. Yes, day time drama at the drive through.
I drove away so disgusted and by the way, according to the official McDonald's website, there is a fruit and walnut (oatmeal) dish. I didn't see the fruit and walnut SALAD, at all, on the menu. Can someone please let me know when that happens (when the fruit & walnut salad is displayed on the breakfast menu/drive through).