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Late Night Menu Choices
Posted by BigMacAttack on 12/30/2007
MANCHESTER, NEW HAMPSHIRE -- Before I continue, I am a big fan of McDonald's but the late night menu is insulting to my taste buds and I want to continue to do business with mcdonald's because I look at them as the Good Guys in the fast food business with their charity's and hiring of special people, instead of immigrants like burger king seems to do.

Now for the rant:

I'm so sick of marked up quarter pounders with cheese on the late night menu. The only alternative is the chicken sandwich which isn't the "good" chicken sandwich, its the one that tries to look like real chicken. I want BigMacs and crispy chicken options on the late night menu.

What is the actual reason for lack of options? The only thing I can think of is its easier to maintain/project the next orders to speed up service with fewer options? It seems like I'm waiting on average 12 minutes no matter what, so at that point I wouldn't mind waiting another 5 to get what I want. I WILL say however the fries have been phenomenal at that hour.

How bout ditching the quarter pounders and only cooking the smaller burger meat, so then you can have cheese burgers, hamburgers, and even *shutter* bigmacs! That is if you can handle putting lettuce, sauce, and a center bun on it at 3:00 in the morning.

     
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Posted by mgavett on 2007-12-31:
In our area the late night menu is the same discounted price as during the day at some of the stores while others inflate the price at night. We have made it a point to avoid the stores that change pricing between day & night menus. FYI $1 dbl cheese during the day, up to $1.79 at night. That blows... no more slaes to us day or night.

We visit McD regularly and mention this as often as we can to help keep others informed.
Posted by DebtorBasher on 2007-12-31:
I never realized the menu choices were different at late night. If they'er going to be open, they should have the full menu OR they should offer a late night discount. I'm guessing they don't want to have everything fired up and not used, so they limit what the offer. But, you go to McDonalds, I would expect to be able to get what they offer on their menu, no matter what time of day or night.
Posted by Ponie on 2007-12-31:
I never knew they had different menus during late night/early morning hours. Guess I should get out more often. I always get good fries. I order them without salt so they have to dump them in that delicious grease to get them ready for me. Then I pick up three containers of salt. :)
Posted by Principissa on 2007-12-31:
I'm with Ponie. I didn't know they changed the menu at night. I guess it has to do with lack of staff and the fact that aside from you, they probably don't get that much business that late at night. Although I wouldn't think it's that hard to drop a piece of chicken in a deep fryer and serve it at that time of night.
Posted by Dr. Jeecheroo on 2007-12-31:
Seeing as it's late night, I imagine there's probably just a shift manager and a crew member working. The reason for the marked up price is most likely because where else you going to go for a "late night" meal? McDonalds believes they can take advantage of the opportunity. As for not serving all the things that they do during the day, you have to realize that in the morning, people come in for breakfast. Those McDonalds locations which aren't 24 hours spend an hour or so after closing cleaning up and preparing for the next morning. During 3rd shift, it makes the transition easier. Besides, beggars can't be choosers; just be glad the location is open at 3 AM to begin with.
Posted by BigMacAttack on 2007-12-31:
beanbagb itches I agree with your suggestions (maybe not your wording) but you have to realize, I'm not losing sleep over this, rather I just wanted to voice my reason for stopping my late night business with McDonald's.

I think most people in my situation would simply take their business elsewhere. (probably already have!) Like I said I'm a fan of McDonald's and at least owe them a reason.

Health reasons are not necessary, this is my cheat meal :)
Posted by music4life75 on 2008-01-26:
This must be in certain areas. Remember franchised means they make up their own prices. The ones near me don't mark up their sandwiches.
Posted by Tony Douglas on 2013-06-06:
First of all, it doesn't matter. the quality of their food for a long while has been terrible. The best time to get fresh food is during the lunchtime period from noon till 2 pm if the store is crowded.
That way they are constantly cooking up fresh stuff to keep up with the crowd. Late night, you get a dried out burger which is pre-,made and popped in the microwave for a few seconds.
I give up on them. Burger King is expensive, but much better.
Posted by My Name on 2013-11-16:
In my home town the menu stays the same day or night. But in the city that I go to school at the McDonalds does the same irritating thing. I was quite upset when I couldn't order a BigMac, isn't that kind of their thing? The only cheese burger I could get was a marked up quarter pounder for around $6. I didn't get anything that night.
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Stupid online monopoly scam
Posted by on 10/17/2007
ANYTOWN, OKLAHOMA -- I always start everyday with a Diet Coke usually from OnCue but since the Monopoly promotion I've been getting my morning "SODA" from McDonalds so I could collect monopoly game pieces. First some education... Here are the rare pieces that is if you have any of these consider yourself a winner -- Boardwalk, Pennsylvania, Ventor Ave, Kentucky Ave, Tennessee Ave, Virginia Ave, Vermont Ave, Short Line or Mediterranean Ave.

So I'm collecting quite a few pieces. I've won 7 McFlurrys and 8 or so Fries but no sandwiches. I don't eat ice cream or fries so bummer. You can also enter the code on your pieces online. Each piece entitles you to roll of the dice in online version of monopoly where you win cash and other fabulous prizes. Sounds good until you actually try to play the game online. It freezes up all the time after you enter your number which is like microscopic and requires me to put on my reading glasses.. so after the freeze up I reload then it tells me the number has already been entered... maybe so but I didn't get to roll the dice which is not fair. I'm not loving this game because I'm getting cheated out of my dice rolls. That's not cool... I'd expect that kind of treatment from Burger King or Wendy's but not McDonalds.

I WANT COMPENSATION. A 25 dollar McArch card would make me McHappy. That's all.
     
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Posted by Anonymous on 2007-10-17:
I'll have to agree here, VH!
Posted by Principissa on 2007-10-17:
Stew, we had the same exact problem last night. We were out late and were thirsty so we got two large drinks. We got the pieces and went to use them online and it froze up. We loaded the page again and when we put the codes in they said they had already been used. Far as I'm concerned they can take their Monopoly and shove it, I'll stick to the board game we have in the garage!
Posted by Sparticus on 2007-10-17:
Lets all collaborate our pieces on this review or on a community thread... For fun of course! =)
Posted by ejack053824 on 2007-10-17:
Don't you guys have better things to do with your time?
Posted by Anonymous on 2007-10-17:
I wish I had a new F-22 Raptor to spend my extra time in.
Posted by Principissa on 2007-10-17:
ejack, I'm a mom. I spend most of my time changing diapers, cleaning, and volunteering at school. So no, I have nothing better to do with my time. Unless you count me day dreaming about me being on a deserted island with nothing but some fat chick named Brunhilda to give me constant back rubs and an endless supply of frozen margaritas and nachos.
Posted by Anonymous on 2007-10-17:
I don't eat at McCancer's and don't play the game but I will give my buddy Stew a big (VH)!
Posted by ejack053824 on 2007-10-17:
Principissa...your job alone is demanding and I commend you on it! :) If you need a back rub..come to Eglin AFB where we have a licensed massage therapist on site.
Posted by Principissa on 2007-10-17:
ejack, i make steak dinners for good back rubs.
Posted by DebtorBasher on 2007-10-17:
OK...I am commenting after reading just the first paragraph...then I'll go back and read more...Stew...

IT IS POP! POP! POP I SAY...IT IS POP! NOT SODA! GET OVER IT ALREADY!
Posted by DebtorBasher on 2007-10-17:
Stew, I'm sure you can relate very well with the cartoon character, "The Born Loser".
Posted by Anonymous on 2007-10-17:
Excellent review and i voted 'Very Helpful'.
<;O)
Posted by MRM on 2007-10-17:
Another very informative and well written article by Stew.
Posted by chris513 on 2007-10-17:
basher is right, it is pop. so far, i have marvin gardens, illinois ave, new york ave, and connecticut ave. anyone want to make some trades?...great review, stew. you get one very helpful vote from me.
Posted by Anonymous on 2007-10-18:
Alright Mc D man give Stew his 25 dollar McArch card so he can have a beer on sunday.

PS. Chris its SODA!
Posted by Slimjim on 2007-10-18:
Stew, would a nice specially prepared fish sammie delivered from a certain SE Indiana location make you whole?
Posted by Anonymous on 2007-10-18:
OR would driving around in a beater truck with no AC be better?
Posted by shawnp80 on 2007-10-18:
SODA, SODA, SODA. Pop is the noise that comes out of E-jacks butt.
Posted by Anonymous on 2007-10-18:
Stewart, sounds like you have a legitimate "beef" my friend. Call corporate and explain your situation. I am sure that a gift card would be in store and while you have them on the line tell them that certain members here are pretty concerned about the "watered down" sauce on the FOF's. Thanks, good luck and you get a big fat (VH)!!!
Posted by ejack053824 on 2007-10-18:
No way Shawn..its BRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRTTTTTT!!!
Posted by pjbpiano on 2007-10-22:
McDonald’s PlayatMcD.com: The online game freezes after I enter a number. I click “SUBMIT” and then if freezes; never says ‘CLICK AND ROLL THE DICE.” So then, I close out, re-enter, and it tells me the number has already been entered. I’m cheated out of rolling the dice. This has already happened 3 times to me.
Posted by Jessica on 2013-09-07:
Where I'm from it's neither pop nor soda, no matter what it is we call it coke haha.
Posted by DebtorBasher on 2013-09-08:
Chris...I realize it's been 6 years and you MAY have thought you'd get away with it...but...you're NOT. You KNOW it's Basher with a capital 'B'!!!
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McDonald's Employee Mistreatment
Posted by Dracona81085 on 04/26/2008
CORNERSVILLE, TENNESSEE -- As a former employee of McDonald's I can say it HASN'T been a good experience. Let me tell you why so you'll know what you'll be getting into if you're hired there:

-lack of management participation in new employee training process(all of the crew do all of the training!); I had to teach myself everything when I first started and had to learn from trial-and-error. When I asked for help from management they were no where to be found. Which leads into my next point.

-lack of management help when needed during a rush; This has happened more times than I can count on my own two hands. We're in the middle of a rush and where are all of the managers to be found? Yucking it up in the office about something they did some Saturday night while employees struggle to keep pace with the business streaming in. When they do finally get off their butts(I wanted to use another word here but I'll be nice) they choose to chew out the employees for doing the best they could while said managers sat on their collective butts.

-Favoritism;I was late 5 minutes once and was threatened with a write up. Another person that was late numerous times was warned and then it was forgotten. Then same said person was late AGAIN and was warned...no write up. So I'm wondering:how is that fair in any way?

-Verbal Abuse; Now this happened at another McDonald's that I worked at. When you're told that you're stupid, dumb and called numerous other names in a non-joking fashion, without the managers intervening, how long do you think you would want to stay there? I just quit without a word because it occurred to me that the management there wouldn't ever give a crap.

-Miscommunication between management and employees;This happened fairly recently. I had to call out one day to go to the doctor since I wasn't feeling well and they told me okay well get a doctors note. I went to the doctor and found out that I had the flu and was dehydrated because everything that I tried to get down would just come up or out. I had to be out for 3 days so I called them that very night and told them that I had a doctors note for said date of 3 days from the current date at the time. I come in 3 days later and find out that I've been taken off of the schedule. It turns out that I was suspended!!! Someone told my main manager that I would not have a doctors excuse this time around! I leave the note in the office and rush out of the parking lot in a huff. The main manager calls me and tells me that I'm not suspended after seeing my doctors note. He tries to play it off after I demand to know who told him that I wouldn't have a doctors note. Needless to say I was ticked but went off to work since I still needed the money and insurance.

-morning shift is left to clean up night shift messes;I have opened numerous times and have found many things not done from the previous nights.From tables not being wiped down to areas not being cleaned and stocked to left over dishes and messes left over in the grill. Needless to say: NIGHT SHIFT PEOPLE ARE LAZY. I used to work the night shift and found my work load doubled since no one else wanted to do their jobs. They just wanted to play around, talk and eat on the clock(supposedly a big no no but that didn't stop them did it?), while I struggled do what I supposed to do and what they were supposed to before I left.

In closing, I hope that some of the heads of McDonald's happen to stumble onto this letter and are thoroughly embarrassed with the way their managers run this supposed "business".

I'm Not Loving it,
Dracona
     
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Posted by Starlord on 2008-04-26:
Dracona, you complaine about having to clean up the mess from the night before. Well, boo hoo! I worked at a restaurant that featured a huge fiberglass kid in red and white checked overalls, and I worked the night shift. We were not allowed to start doing any clean-up until the doors were locked. Then, no matter how long it took, we were paid for one-half hour after closing. Day shift just walked off the job and out the door when their shift ended, no clean-up required. Try doing a little clean-up without the manager seeing it, just so you can work in an environment that won't kill you.
Posted by Dracona81085 on 2008-04-26:
the pressure is on for day shift so we aren't allowed to walk out before the job is done...night shift gets to do whatever the hell it wants
Posted by Anonymous on 2008-04-26:
Dracona--It sounds like working at McDonalds was pure hell. None of the circumstances you mentioned should ever happen; i.e,, name calling, favoritism, no formal training, management that can't pitch in, etc. I hope you find a new job where you are treated with the respect every employee deserves. BTW, I wouldn't have given notice either.
Posted by Dracona81085 on 2008-04-26:
oh and I found out this morning that I was fired today...someone was supposedly going to call me last night and tell me...I was in a wreck yesterday that caused me to get whiplash. My other manager called me an hour after I had called out a few minutes after the car accident and asked if I wanted someone to come pick me up for work*not thinking that I had just been through a traumatic event* and I told them no because my neck was bothering me.well....I didn't find out till today that I was fired. Great communication huh?
Posted by DebtorBasher on 2008-04-26:
Did they give you a reason for being fired?
Posted by Dracona81085 on 2008-04-26:
they said that they were tired of me calling out on the weekends...and every time I've called I've had a doctors note in ALL cases
Posted by DebtorBasher on 2008-04-26:
You can contact your local EEOC office and file a complaint against them for wrongful termination for discrimminating against you for medical reasons...if you had Doctor's notes for them...I'm sure EEOC would take care of them for you... you should check it out.
Posted by Dracona81085 on 2008-04-27:
at the time I had no way to get to a doctor since my modes of transportation were slim to none this time...I thought they would understand the trauma that a person would go through after being in an accident but apparently no one understands crap....okay okay I'm rambling about the same crap...what I'm trying to say is in this case I thought I was fine at the scene of the accident but when I got home(I walked since the scene wasn't even a mile away) that quickly changed. I don't even have a doctors excuse for this time and I thought they would understand!! how am I supposed to get to the doctor when I can't even afford a cab? or when I don't have any friends or relatives that could come pick me up and take me to the doctor? If I would've asked them they would've told me that I was fine and would've avoided the doctors office so they could take me straight to work!

sorry about the rant...still upset about yesterday
Posted by Ponie on 2008-04-27:
All these episodes took place in what length of time? Seems like your track record isn't very desirable if you keep running to a doctor for a 'note.' When I first started in the work force, I didn't care for weekend work either. But I paid my dues and in time got my pick of shifts.
Posted by jktshff1 on 2008-04-27:
Gotta agree with Ponie unless the time line is over 6 mos or a year. The OP was possibly still be on probation employemnt.
Posted by Dracona81085 on 2008-04-27:
a person can't help when they get sick...one instance I even had strep throat...you think that I wanted to spread that around at work? not to mention the fact that I think one of my managers gave me the flu because she complained about the same symptoms for weeks and still didn't get to a doctor. I couldn't keep food and drink down in the first place...having the flu just made it worse(I have achalasia...google it)
Posted by Anonymous on 2008-04-27:
Dracona--That is exactly why I don't eat at fast food restaurants. Most of the people working there don't get paid sick leave (or so I'm guessing), so they go to work sick because they can't afford to stay home. It's a sad fact of life.

When I ran an office a couple of years ago, I would send anyone home who came in sick--because I didn't want the entire staff to become sick and bring it home to their families. People just have to use common sense when they're sick, but, as you have found, they just don't. And, you are correct. You shouldn't go to work if you are contagious. It is disgusting to me to think of sick people serving up food. Yuck!
Posted by Dracona81085 on 2008-04-27:
I also wanted to throw in that I was in the process of trying to get my achalasia fixed and was going to have the surgery done to get it fixed. That was when I still had a job....when I still had HEALTH INSURANCE. That required a lot of tests and doctors visits and they just couldn't accept that I guess.

The way I see it I'm more concerned with getting myself better than my job because if I DON'T get this fixed...then I'm basically screwed. I can get aspiration pneumonia(can die from that) or Barrett's esophagus(at which it becomes totally painful to eat or drink anything, I start vomiting up blood and the pain that I already have all the time in my chest is doubled). So hopefully if you look at it from that point of view you could understand what the hell I've been going through in these past few months(and you can understand even more if you googled achalasia like I asked).
Posted by yodakiller on 2008-10-30:
You know what I work there and you have described it the exact way it is, I hate the job and your not even allowed to talk to fellow employees when its EMPTY. You always have to be doing something. A company as big as Mcdonalds should get their act together and learn how to treat employees especially the ones who go to university/college as for some reason the managers dont respect that and still expect you to word 40 hours a week from 5pm-2am every day...
Posted by Bailey on 2012-06-21:
I wish I could print this out and show it to my store owner. It's so true. I had a terrible day today because my manager basically told everyone around me that she hates me and wants to fire me but she can't because she doesn't like to pay unemployment. She has admitted freely that she won't fire someone but she will keep them on and make their life a living hell until they quit just so she doesn't have to pay it. I don't understand where they get these managers but they are the worst. And only one of the managers at my place speaks full English. Thanks for saying it as it is. I was about to blow up at my boss but reading your rant was enough rant for me, I'll hold it off just a little longer.
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Employees Treated Unfairly
Posted by Cherokee_angel84 on 03/11/2008
MANCHESTER, TENNESSEE -- As a current employee of McDonald's, I really don't like it at all the way the management staff treat their employees:leaving them to do all the work while they sit on their dead a**es in the office talkin' and laughin' and carrying about stuff that doesn't even involve McDonald's and I am so sick of it! The way they treat their employees is ridiculous! And they say that they don't show no signs of discrimination against certain employees? SHUT UP!!! I'm one of the employees that's being discriminated against: accused of stealing money out of my own register when I didn't (I'm a Christian and I would never steal money from my own register or from anybody!), getting thrown in the kitchen to cook meat all because the high school kids didn't wanna do it & would rather see me cook, or put me in the back where I can't be seen. I'm black so what? Just the rest of them, I'm there for money too. They always throw the best workers with a heck of a lot more experience in customer service in the kitchen.

Oh, they even suspended me for having $39.00 comin' up short out of my own register...FOR 3 DAMN MONTHS! And had the nerve to tell me that another cashier had 40 bucks comin' up short out of their register and they didn't write them up or suspend them for it...and that's not fair at all! I've been in fast food service for 6 years(3 years at another restaurant)and was treated 10x better than I am now! Then what really gets me is managers braggin' about their PTO's (paid vacation time-1 week)and they don't deserve it:we employees do! We're the ones that come into work sick as a damn dog and work our tails off like crazy and don't get appreciated for it! Hell, if I would love to get paid for sitting on my ass in the office doin' nothing but talk to other managers about your personal life outside of work! I am so sick of this !

If you're an employee at a McDonald's or a former employee at McDonald's, holla back and lemme know what you think of this! That's all I got to say and thank you for reading this!

     
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Posted by Anonymous on 2008-03-11:
Sounds like it's time to turn the other cheek and get a new job; it's the only way.
Posted by madconsumer on 2008-03-11:
"Oh, they even suspended me for having $39.00 comin' up short out of my own register...FOR 3 DAMN MONTHS! And had the nerve to tell me that another cashier had 40 bucks comin' up short out of their register and they didn't write them up or suspend them for it..."

if you can prove this, contact your local labor board. they will be more than happy to discuss this issue with you. if it is legit, they will handle the court procedure.
Posted by Anonymous on 2008-03-11:
According to Maslow's (1970) theory of self-actualization, increased satisfaction of basic needs should lead to improvement in mental health. This should show itself in decrease of neuroticism, more openness to experience, empathy, self-confidence, and belief in one's capability to change things for the better. It seems likely that such an increase in the average mental health of the population would have occurred during this century, but we have as yet found no data to test this conjecture. On the other hand, one might expect that increasing stress due to the accelerating pace of life has had a negative effect, especially during the last two decades.
Posted by MRM on 2008-03-11:
Thank you, Professor Lidman, for enlightening your readers of a historic figure. Have you ever taught in a university or college?
Posted by Anonymous on 2008-03-11:
Why MRM I did but the pay stinks so I left and went into Epi Reactors.
Posted by MRM on 2008-03-11:
Thats a shame that you didnt continue teaching because these kids will certainly graduate with wisdom and high power of knowledge after studying in your class. Im sure this poster, "Angel" will have alot of knowledge and wisdom after taking your class so she can settle herself with a real job.
Posted by Anonymous on 2008-03-11:
Well MRM that’s why I posted Maslow's theory in the hopes that the kids of today will go back and study. In this way they may begin to have a sense of self worth instead of self-entitlement therefore making a better life for them self's and in that way contribute to the rest of sociality.
Posted by Nohandle on 2008-03-11:
I agree, you're black so what? If you don't like the conditions there and don't strive for a manager's job so you can sit back and do nothing get yourself some additional education. There are so many programs out there free for the taking. Look into them. Most fast food jobs aren't intended as a career, only an opportunity to get some experience.
Posted by Aerocave on 2008-03-11:
I agree...get another job somewhere else.
Posted by MizzConway on 2008-07-10:
Does not sound like a coporate store, 1 week vacation? in a coporate store new managers start off with 2 weeks, sounds like you are working for a franchisee,if I were you I would look for another job,the policy for cash is your draw should not be plus or minus $2.00 normally first offense you get a wrtten warning, if the same offense occurs within 30 days you could be subject to suspension (1 week) or termination, out of the 12 years working for Mcdonlads (10 as a manager ) I have never been discriminated against ( I am black also )if this kind of behavior is going on from the managers then someone higher up needs to know, if your store has cameras these accusations can easily be verified and they ( the lazy managers ) will be in trouble, hope all works out
Posted by Rockerchick42987 on 2008-09-14:
Ok..I totally know what you are talking about and can relate to a lot of what your saying. I work at a McDonald's and am trying so hard to find another job. I've been here for 2 yrs. and they are trying to make me quit by telling me my drawer is short, I don't get a vacation, making me do all the work while the younger kids get to stand around. I'm sick of it too. Write back plz. There is something we can do about this.
Posted by AnaCari on 2009-05-20:
Oh yes, I know what you mean. I used to work for Mcdonalds for six months, and then I just couldn't take it anymore. One of the managers even cheated me and one of my fellow coworkers out of hours while working overnight. We told the store manager, but that was as good as talking to the wall. That manager stayed on. She should have been fired, not because of just that, but because she was pretty much a b**** to everyone and never really worked at all. I don't want to start about another manager...
Posted by wolfcreek740 on 2010-11-17:
i worked at mcds for a few months managment hated me for some reason i worked my butt off on grill and even worked table at the same time sometimes yet i always got yelled at well recently i got fired after an anonymous crew survey was taken about the store i gave it a bad rateing and complained about how management likes to yell and cuss at employees even in front of customers well after the survey for 3 weeks i had 0 hours someone working there heard the managers talking about my survey witch was supposed to be anonymous and told me about it i havnt done anything about it yet but i plan on seeking legal advice about workplace retaliation and violating my privacy recently found out the store manager got fired witch made me super happy tho :)
Posted by MRM on 2010-11-17:
Thank you, Wolf, for taking me back in time with the comments that I have posted! They are awesome to read!
Posted by Ashley Lynn on 2012-04-08:
I work at one of my local Mcdonalds and I'm 16 years old. I get horrible migraines, usually at night to the point where trying to sleep it of isn't an option. I'll be up for hours, and when 3 AM comes, if I'm still not asleep by then, I call in. I told all of my managers this and they said it wouldn't be a problem. After telling them, they began scheduling me for 6AM shifts on Saturday and Sunday, and wrote up all of my call ins. Today I got suspended for a week for calling in yesterday. I'm looking for another job, because I don't think I'm going to end up going back.
Posted by vik on 2013-05-29:
im working for McD in uk and the way they treated me is worse then an animal they made me work on grill all the time. managers are real b@$$!#@$ when I called in to inform sick they didn't evn say take care they just put the phone down on me.
Posted by Tracy on 2013-11-27:
My niece worked at McDonalds. She got fired unfairly because her co-worker created false emails to report wrong things to my niece's manager. When my niece found out that her co-worker is the one behind the scene, my niece told her boss about that girl. But that girl does not listen to my niece. This manager still keeps the devil girl at work, and he fired my niece unfairly although he got all technical evidence of that girl.
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Bad Service At Location But Very Good Follow Up By Corporate
Posted by Mrs. V on 07/09/2008
EDGEWOOD, MARYLAND -- *Update*

I just received *another* letter of apology plus 2 more gift cards.

This time from the owner. Wow... They must REALLY want my business ^_^

I'm very glad for the apology, but this may be a bit of 'over kill' lol ^_^

------------------------------


Sunday, July 6th, my family and I stopped by the local McDonalds for dinner.

We went through the drive through and placed our order. It was a special order, but nothing hard:

1 Double Quarter Pounder with cheese only.
1 Filet-O-Fish, tarter sauce only.
1 Filet-O-Fish, cheese only.
1 Small Chocolate Shake

What we got the 1st time was:

All normal sandwiches (non was the special order)
1 Small Chocolate Shake
(Kept the shake, returned the sandwiches)

What we got the 2nd time was:

Quarter Pounder with cheese only (not the Double)
2 normal Filet-O-Fish
(Kept the Quarter Pounder, returned the Filet-O-Fish)

Was asked to move up and someone would come out with the corrected order.

What we got the 3rd time:

1 Filet-O-Fish, cheese only (correct)
1 Filet-O-Fish normal sandwich (incorrect)

(Kept the correct sandwich and sent the other back with a request to speak with the manager)

What we got the 4th time:

1 Filet-O-Fish, tarter sauce only (correct)

The girl said that the manager didn't want to speak with us.

We left and I called corporate. Was told I would get a call back in 3-5 days.

Monday morning, 10:03am, I get a call from Corporate asking what was wrong.

I told them and the young lady repeatedly apologized and said that she was in Edgewood (where I live) and would go and talk to the evening manager that night. She also said that she would send a letter of apology.

I thanked her and thought nothing else about it.

Last night, 6:45pm, I got a call from the owner of that McDonalds, also apologizing and asking if there was anything he could do to make it up to us.

I told him no and I was just happy with the apology and that it was brought to someones attention.

Today I received the letter of apology WITH 4 free coupons for sandwiches.

I had been irritated mostly with the manager not coming out to see us, but corporate's quick response was wonderful (and unexpected) ^_^
     
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Posted by Anonymous on 2008-07-09:
Driving south Sunday we wanted to grab some road food and hit a Mickey D's. Simple order, two 1/4 pounders, one with cheese. One coke, one shake. Fisrt trip to a Mickey D's in months. Got the order with one 1/4 pounder. seems they put my other one in someone elses order. Since they had no known way to correct the error they just gave me my money back and gave me a free burger since the cashier could not correct the error with the help of the manager.

Don't ask, I have no clue what they were trying to do for five minutes with the register. Love Mickey D's.
Posted by PKVol on 2008-07-14:
Same situation at a Jack in the box for me. My total was $2.16 and I handed the cashier $2.20 which she keyed into the register. I then handed her a penny and she tried to give me a dime. I told her I was only owed a nickle and she couldn't believe that I was trying to short myself!
Posted by vvdn on 2008-08-26:
That's the sign of a good company :).
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Why Has Mcdonalds Regular Coffee All Of A Sudden Gone Weak?
Posted by JERRYUUC on 02/16/2011
MUSKEGON, MICHIGAN -- I AM A DAILY CONSUMER OF THE WONDERFUL TASTING MCDONALDS
REGULAR COFFEE.. . . BUT JUST YESTERDAY MUCH TO MY DISMAY
MY CUP TASTED WEAK AND WATERED DOWN SO.. . I TESTED BY
GOING TO ANOTHER MCDONALDS IN MY TOWN. . . WITH THE SAME
RESULT. . . TODAY I JUST BOUGHT ONE AND WHERE DID THE
RICH FLAVOR GO ! AGAIN IT TASTED LIKE WATER SO BAD I COULD
NOT EVEN FINISH THE CUP. HAS ANYONE ELSE NOTICED THIS DRAMATIC
CHANGE YET ? DO WE REALLY NEED ASK WHY ? SIMPLY IT WAS RAISE
THE PRICE OR CUT THE AMOUNT OF COFFEE ADDED ... SORRY TO SAY
THE ONE THEY HAVE CHOSEN. . . THEY THOUGHT WE TOO STUPID
TO TELL . . . SHAME ON YOU MCDONALDS ! YOU CAN'T FOOL US
REAL COFFEE CONASUERS. . . ACTUALLY THE COFFEE IS THE ONLY
THING I GET FROM THEM ANYMORE . . . SINCE I AM 65 YEARS OLD
AND SEEN THE CHANGE OVER THE YEARS..IN FACT I STILL PURCHASE
MOSTLY TODAY FROM THAT SAME MCDONALDS AS I DID SOME 50 YEARS AGO . .. AND NOW .....I MUST EVEN GIVE UP THEIR COFFEE . . . .WHY DIDN'T
YOU JUST RAISE YOUR COFFEE PRICE A BIT? I GET SENIOR RATE ANYWAY. .
SO I COULD HAVE EASILY PAID A FEW CENTS MORE .. .

GOODBYE ..MICKY-DEES (AS WE USED TO CALL IT SO MANY YEARS AGO ) AGO)
     
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Posted by Starlord on 2011-02-16:
Why are you shouting? As we age our senses change and things begin tasting differently to us. I am 64, and have always hated oatmeal since being forced to eat it as a kid, but lately, I have begun to enjoy a hot bowl thre or four days a week. The only coffee I have ever drunk from Mickey Dee's was their iced coffee, and that was only because my son like to get stuff from there. I refused to go to McD for over 20 years, but recently got turned on by the Angus Bacon and Cheese burger, yummy!
Posted by Anonymous on 2011-02-16:
Good point Star. I have developed a taste for something recently that I never cared for before, and now can't get enough of it.
Posted by trmn8r on 2011-02-16:
I NOTICED SOMETHING DRAMATIC, BUT IT WASN'T ABOUT THE COFFEE!!!
Posted by ok4now on 2011-02-17:
A true coffee connoisseur wouldn't get caught dead in McDonald's. If their coffee is now weak and not to your liking I have a suggestion, make your own. Being unable to find a decent cup of coffee I now brew my own at home. It's much cheaper making the expensive exotic blends affordable. Consider this: StarBucks makes a 400% profit on a single cup of coffee. Do the math and it's no wonder that they can afford to keep opening more stores. P.S. STOP SHOUTING....WE CAN HEAR YOU.
Posted by Anonymous on 2011-02-17:
I've been making my own coffee for about 35 years now. We started when a friend of ours at the beach, where we lived, opened up a store selling coffee beans--yes, he was ahead of his time!

I had a cappucino at McDonalds here in Singapore one day when I was desperate. It was probably the best bought cup of coffee I've had. I was very surprised. Maybe the use a different blend here or maybe they aren't making it quite right at your McD's. Try another one and see.

This person is in their mid-60's. If they want to use caps because they can read their writing easier, then so be it. I really don't know why it bothers everyone so much. I don't hear any yelling--it's absolutely silent on my end.
Posted by Starlord on 2011-02-17:
Sing, in the cyber world, typing in all caps is considered shouting, and is generally considered to be rude. People have the option of adjusting the size of the fonts onscreen, and the idea is for the other people to be able to see what you are writing, because you already know what it says. On top of that, all caps really is harder to read than conventional type, and has been proved in tests. when confronted by a page of all caps, I tend to go cross-eyed. Have a great night and a better tomorrow.
Posted by Venice09 on 2011-02-17:
My tastes have definitely changed, but not overnight. The OP noticed a change in the coffee from one day to the next. I think it's safe to say that the coffee changed and not the OP's taste buds.

If the OP is right about the coffee being watered down then shame on McDonalds!
Posted by Anonymous on 2011-02-17:
OP, have you started any new medications recently? Some can certainly affect your tastebuds.

Like Venice pointed out, though, if McD's did water it down, shame on them.
Posted by Mrs.Cole on 2011-02-17:
Could it be they ran out of their normal coffee and have to substitute for a few days? Hopefully, their regular coffee is on the way.
Posted by PepperElf on 2011-02-17:
i never thought of coffee as a ALL CAPS kind of issue

although personally i've felt most fast food coffee is too weak for me. except bk cos i like seattle's best.

gotta have mine brewed strong.
Posted by madconsumer on 2011-02-17:
rather all CAPS or not, this is a valid complaint.

i wonder if they changed coffee vendors?

very helpful, good review!!
Posted by Starlord on 2011-02-17:
I use a French press. No U-totem tea for me. Like the German lady in Bagdad Cafe said all through the movie, "That's not coffee, that's brown water."
Posted by Anonymous on 2011-03-21:
Hi I can assure you that McDonalds has not changed there coffee. They still use Newmans Best. I find the coffee fantastic and it's only a buck. Beats Dunkins in both taste and value
Posted by RP on 2011-08-10:
You know, I noticed the watered down coffee also. At first I thought it was just me, then I asked someone else, and they noticed it also. Yes, they are watering down their coffee at McDonald's, maybe not every one of the McDonald's, but the one at 550 Gray Hwy. in Macon, Georgia. How about that? It's easy to tell when the taste of something changes...especially for the worst. Shame on McDonald's for deceiving loyal customers!
Posted by CoffeeAddict on 2012-04-26:
Yes, McDonalds has certainly WATERED down their coffee. I've been drinking McDonalds coffee for over 20 years and the last three times I've ordered coffee - it has been tasting watered down. It's a shame as I could always count on the quality of their coffee and can't do that now. So we now get a large coffee for a buck, but it tastes like water :( I live in the Minneapolis area and after reading some of these comments, I believe McDonalds made a nationwide change in all their franchises. McDONALDS, BRING BACK THE GOOD COFFEE!
Posted by wayne short on 2012-04-29:
I want to add that I also know coffee drinkers are not stupid. Every McDonalds in the Kingsport Tn. area has a new habit of making fresh coffee and then pouring the hours old coffee into the new pot. They will also pour the old coffee in your cup and add 10% new and say it's fresh. Bite me Mikey D we ain't stuuuppid.
Posted by Tom Ellis on 2013-02-05:
McDonalds changed their coffee in Kentucky mid-October 2012. For years I got breakfast there primarily for their coffee. Overnight it went from the best coffee to some of the worst. I took my first cup back thinking it was tea and just a mistake. Refill was the same. Next day, same coffee. I inquired and the attendant said it was a new, bag was different. I sent comment to McDonalds web site, got a call from local McDonalds, but no admission of any change. Went to Tennessee in November 2012, tried their McDonalds coffee, and it was same as new coffee in Kentucky. I do not buy coffee at McDonalds anymore. I miss their coffee that was sold prior to October 2012.
Posted by Dissappointed on 2013-03-13:
Who cares about caps and shouting - the point is that the coffee is noticeably weaker. I share your dissappointment.
Posted by Alanna on 2013-05-26:
They have changed it and its horrible now ! It use to be my coffee of choice for the cost of course but now I'll pay the extra buck at Gloria's instead.
Posted by gina on 2013-06-15:
That's why I'm here. I noticed MacDonald's watery brew for iced coffee and I did ask the young manager who blew it off totally! She said they make it the same the night before! Yeah right.then like I was stupid she blamed the ice!!! I will not be expecting any difference from other sites but I will open my mouth and give it back to fix. Its kids working there who don't care too.
Posted by Joe Harkins on 2013-08-03:
The McDonalds coffee was great for 1-2 years when they switched to european style blend and charged $1.50 - $2.00 for a large cup. It was the best coffee! Now they charge $1.00 and it is weak and nasty tasting!
Look likes I will be going back to Starbucks!
Posted by tessa ash on 2013-09-26:
My co-worker and I have always stopped at McDonalds for coffee and in the last few months its terrible! Weak, and watery tasting. Both the iced and the hot coffee. We tried different Mickey Dee's with the same result. Too bad.
Posted by Gail Owens on 2013-10-17:
I was at McDonalds yesterday after my Dr. apt and got a cup of coffee. The first sip I took I couldn't believe it only tasted like cream and splenda. I asked my husband if he liked his, and he said no. I took it to the counter and told the guy it was real weak. He said it was a new pot and he just made it. Gave me a new cup, just as bad. Threw the coffee out and fill my cup with diet Coke. Today I was at the same McDonalds and the coffee was the same. I will not be wasting my money on there coffee anymore. Always thought there coffee was the best.
Posted by RF on 2013-12-31:
Jerry is right, their coffee sucks lately and it's not just our immagination. It's so watered down that where i used to use 2 creamers now it bearly takes 1 and there is no coffee taste. Just light brown water!
Posted by dawn on 2014-03-12:
Just decided to google 'what has happened to McD's coffee' and found all these interesting comments :)) About 7 yrs ago a friend bought their coffee (drive-thru) and it SMELLED SO GOOD and tasted good, also, I found out. However, more recently I tried it and was so disappointed, wondering what was the change? THANKS to all you who posted your impressions
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Wonder WHY the food is not fresh?
Posted by Rosesandoval on 07/13/2005
Have you ever gone to McDonalds and got food that tasted like it's been sitting there all day?!? Well I worked in a Martinsburg McDonalds for five years. I will explain the reason your food isn't fresh.

I've worked grill a few times, but most of the time I'm on register. We have timers on all of our meat products. From what I've seen most of the people don't throw out the food when the timers go off. I've have had management yelling at me because I throw away too many chicken nuggets. My theory was I don't care how much food I throw away because If I was a customer I'd rather have fresh food, but it was something I got yelled at for. **The Grilled Chicken is not a popular product -- So it might be sitting there all day. I remember coming in for a shift at 3:00 and about 7:00 if we are not that busy it will be the same food sitting there. The chicken stips are EXPENSIVE! They do not want to waste these, so most of the time if these don't sell they will reuse them until they are gone!

Another gross thing I've seen is people who drop food on the floor pick it up, and cook it (frozen) or if they drop hamburger buns on the floor, they pick it up and use it! This is not something I agree with.

The fries are another thing that are never fresh. Here's something they told me. If they go though the drive thru they get the old fries, most of the time it's because they can go home and they didn't know the fries were cold in the first place, but the front counter/eat in people will know and come back and complain so they ALWAYS (LOL Almost always- people didn't fall this rule) get the HOT fries.

The Susan Erwin Management resturants have a policy on being sick. You can only be sick once without a doctor's note. If you are sick more then once you need a doctors note. If you are sick on a Friday, Saturday, or Sunday you need a doctor's note even if it is your first time. I didn't have insurance, and alot of the workers didn't so we came in sick. There are so many times I have to come in very sick, and couldn't go home. I mean if you work somewhere for five years once sick day is not enough!

The Susan Erwin Management McDonalds are dirty. The kitchen has cockroaches, They failed SO MANY inspections. The kids don't clean as good as they should, and the ceilings are dirty in the kitchen.

I wouldn't recommend eating at these resturants at all! If you want food in Martinsburg West Virginia GO SOMEWHERE ELSE!

-Rose Sandoval
     
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Posted by NeveragainAmazon on 2005-07-13:
You know this about McDonald's and yet you continue to work there! Why?
Posted by Dr. Jeecheroo on 2005-07-13:
Isn't this something you should contact corporate about? I mean, you're a five year employee. McDonalds is suppose to have strict sanitation rules. And why do you continue to work there? You'd probably enjoy it better at Wal-Mart.
Posted by LegalCollector on 2005-07-15:
You're just as much to blame as McDonald's themselves.
Posted by Ferngully on 2005-08-11:
I love Mcdonalds hot apple pies.
Posted by thor250 on 2005-09-06:
Honey, this happens in every restaurant. It depends who is working. Restaurants have a 10 second rule, if it is only on the floor for 10 secs, it goes on the grill. Stop bashing McDs, they are all the same. And by the way, this is a consumer website, take your ass to a disgruntled employee website.
Posted by wawa24 on 2006-02-26:
It doesn't happen in all restaurants. The McDonalds I work at has some problems, as all restaurants do, but there is no way anyone here would drop something and then go on to use it anyway. Sure fire way to get yourself in a lot of trouble.
Posted by since1988 on 2007-04-03:
Sounds like u have an axe to grind. What's the matter someone get a raise when you didn't because you couldn't or wouldn't do the job? I have been with 4 companies since 1988 and from experience I can tell you are mad because the world soes not revolve around you. It's amazing, if you were at my store, oh yeah, you wouldn't be, since I fire useless people.
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Try Something Different
Posted by Mrnmrsweibel on 02/18/2009
I have worked for three different McDonald's in the course of nine years. I have so much I could say it could quickly turn into a book, but I will try to keep this simpler. I am one of those employee's that the other employee's give a bad name to. I always do my very best to ensure orders are correct and I am a perfectionist and will not serve anything I do not find acceptable. I have even argued with managers about this. Over time though this has become harder and harder for me to achieve and I am anxiously awaiting the end of summer because I am leaving. It saddens me to think of how much pride I do take in my work and all the factors that are attributing to my leaving. One reason is I can not stand working with the people that don't care, including managers. The other is that people as a whole are not the easiest to deal with and I can't stand it anymore. I have read a lot of these complaints and though I can agree with a lot of them, some are just insane.

I have also noticed that on the off chance of someone saying something nice no one comments, but you put up one bad thing and everyone has something to say. Obviously those people have never worked with the public. We like to joke at work that it should be required that everyone works one year in fast food, so then maybe they would have some compassion for those who do. I can not tell you how many times people order things wrong or are just plain rude. My favorite, when people are on their cell phones in drive thru, then act like we are interrupting them by taking their order. And don't bother trying to be polite and say thank you to them because they will just grab their stuff and leave. I once commented to an older gentleman that it was so nice taking his order that was filled with please and thank yous. He asked if most people didn't and I said no, they typically talk to you like your an idiot. His response was that if he didn't talk like that his mother would have slapped him. I have a nine year old son and we are always reminding him to say please and thank you when ordering out (which we do often.) Maybe some of you that read this can remember to do that next time, it will get you much farther. Anyhow, it is sad how people talk to you when you work at McDonald's and I'm sure many other places.

I am not any less of a person than you because of where I work, it just so happens to fit my life style and my hours so that I can be home at night and on weekends with my son. My biggest complaint right now would have to be what happened to me today. I was working in drive thru and had a customer that asked to pay for the order two cars behind her. I told her that I would have to wait until she pulled to the next window because I can only take two orders at a time because of the space between our speaker and window. She said that was fine and pulled up, I then took care of the next car and took the order for the following car and went to the first window and received the payment from the person waiting there. No problem. When the next car pulled up I explained to the two women inside, the lady two cars ahead of you paid for your order. The driver asked who it was and I told her I didn't know, she then asked if it was a woman and I replied yes. The passenger then asked me something that I didn't hear so I very politely asked her what she said. She asked if it was a van and I told her no, I was not sure what it was. She then (a little rudely) asked again if it was a van and I again said no. She then (VERY RUDELY) said a van V-A-N van and I said no it was a blue box something, not knowing what they are called. To which she replied "Yeah like a van."

At which point I shut my window and took the order of the person that was waiting for me. I could not believe that this woman talked to me like that after I answered her the first time, and to spell it out like I was some moron. I may not have known what this vehicle was called (box on wheels perhaps) but it was not a van. I own one and am pretty sure I know what they look like. By the way no offense to the people that own them, I just simply do not know what they go by. But anyhow, now that this is a book. Please people, give respect, say please and thank you when you order. And if someone makes a mistake politely point it out. Most of them time it will be fixed and even if it happens twice give them a chance. You honestly have no idea what they are going through. It may be training but maybe just maybe this person has something horrible on their mind, like the loss of a loved one or something, but they can't afford to take time off or something. May be extreme but you don't know. If it happens three times then get mad but do not lose your cool.

We are all human, we all make mistakes, the world does not revolve around any one of us (like so many seem to think) and we would all be in a better place if we would get over ourselves sometimes.

     
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Posted by Anonymous on 2009-02-18:
mrnmrsweibel, thanks for posting this, what a great reminder to all of us that we are no better than anyone else on this planet. You are a great example to others and your son is one lucky little fella to have you in his life.
Posted by Anonymous on 2009-02-18:
Amen to all of that. I worked fast food myself for three years, starting as an employee and worked up to shift supervisor. It really is an underpaid, thankless, dead-end job where you deal with some very rude/nasty people. We used to say the exact same thing at my store..if only they could work here for a WEEK. Just feel sorry for the people who treat you rudely...it's probably their only opportunity to feel superior to somebody else throughout their day. Why else would it be necessary to treat minimum wage peons so poorly. Anyway..good luck with finding something better! Any employer would be lucky to have you.
Posted by Anonymous on 2009-02-18:
I do not go often, but when I do the service I receive is never really that bad. As long as I say please, and thank you (like I would want someone to say to me) then it is a pleasant experience. As it should be. Kindness, compassion, courtesy... it goes a long way. Good job mrnmrsweibel.
Posted by Anonymous on 2009-02-18:
I have never been rude to a fast food employee, even when they make mistakes. It happens. If I don't like the service I get, I don't go there anymore. I wish you luck in finding a better place for youself in the world. Someone would be lucky to have you.
Posted by Principissa on 2009-02-19:
Mistakes happen. Really, unless the employee is truly at fault, the only person to blame is the management for not training them properly.

I've said this before and I'll keep saying it, a little common courtesy (please, thank you, have a nice day) goes a very long way.

Whoever your next employer is is extremely lucky to have you on board. Good luck in your job search.
Posted by Anonymous on 2009-02-19:
I could swear I've seen this informative here before....

Glad you take a little pride in your work,need more like you.
Posted by Crown Jules on 2009-02-19:
I totally agree with the comment about everyone needing to work fast food for a year so they can get some perspective. I worked three or four different fast food jobs in college and then worked part-time in retail for three years as a second job. I feel like I have seen it all and I have much respect for the people who do those jobs with smiles on their faces because heaven knows it's not always easy to stay cheery considering some of the people you have to deal with. I wish the best of luck to the OP.
Posted by Anonymous on 2009-02-19:
I worked fast food for 5 long days when i was 15...I dont know how people do it..

Posted by Ponie on 2009-02-19:
I worked FF a short while when in school. Now that I'm more settled (older?) in my ways, they couldn't pay me enough to work it again or in retail. I know I wouldn't last too long and probably would be arrested. After the third 'the world owes me a living' customer, there'd be a bloody nose involved and it wouldn't be mine. We need more people on this earth like you, Mrs. Weibel. Good luck to you if you're going into another job or if you've decided to take life easy for a while.
Posted by Anonymous on 2009-02-19:
I did a stretch of fast food incarceration MANY years ago. The job was hot and nasty (cleaning out maggots in the meat cooler). But the cougar waitresses loved hitting on us younger guys AND I earned enough to keep me in beer and weed. You have to find the good in everything. *smiling in blissful remembrance*
Posted by mrnmrsweibel on 2009-02-19:
I just wanted to say thank you for the positive comments. I was worried people would miss understand what I was trying to say. And thank you so much to those that offered well wishes to my future. I am thinking of taking some time off to just enjoy my son for a bit. I luckily have a great husband who makes more than enough to support us for a little while. I've only been working because I tend to spend more money than I should. I have received numerous job offers while working at mcdonalds. People that have told me they would like to have an employee like me on board. Maybe I should call one of them. The only reason I haven't is my husband is away for months at a time and I am concerned about getting into something that limits my flexability. If my son gets sick I need to be able to be home with him which is the reason I've stayed as long as I have. Anyway, thank you all again.
Posted by Anonymous on 2009-02-19:
Very good review. I rarely find myself in a fast food restaurant, but even in my limited experience, it seems people treat fast food employees like idiots. I'm especially amused by the people who speak really slowly to the cashier. I'm even more amused when the employee speaks really slowly back :) Hope you find a job where people treat you better - you sound like you deserve that!
Posted by Anonymous on 2009-02-19:
One of my students works at a fast food place. He is saving money for college, too humble to think he'll get a full ride to Harvard or MIT, both of who are interested in him. He scored a perfect score on both the ACT and SAT, one of 35 kids in this country. Fast food folks aren't necessarily stupid so they shouldn't be treated that way.
Posted by decco on 2009-02-23:
I applaud you for hanging on so long in working ff. It's a tough job, made tougher not only by nasty rude customers who are looking to make themselves feel better, but also by co-workers with bad attitudes not only about the job itself, but about how they treat the people they work with, and management that just doesn't care about anything beyond their paychecks. I know from experience (5 yrs at Wendys) that the work is hard, thankless, and disgusting enough as it is, and then to have customers who think they are the be-all and end-all, well! It's just another small sign of the diseased society we currently live in, where common courtesy is dying a swift death. Good luck to you, take the time and enjoy your son, it won't be long til he's grown!!
Posted by Big Al2674 on 2009-02-23:
Excellent commentary. McDonald's will be losing a very valuable employee when you leave, and that is a shame. It sounds to me like you could make an impact on the company if you were in their headquarters.
Posted by BoA Pissed Customer on 2009-02-23:
I can appreciate the individual who works in McDonalds and how customers can be very rude. I have also worked at McDonalds (25 years ago), and currently work in an upscale restaurant, where we also joke that everyone should work in the service industry for at least a year...but, back to his/her comments re: McDonalds: I have stopped going to fast food restaurants any more than twice a month anymore because of the piss poor customer service (This is in Savannah, GA). I am IN customer service and some of the worst experiences I have had in restaurants is the fast food market. THEY don't say "thank you", "Please", "May I"....the one that gets me the most is the lack of the "thank you"...Some of these associates act like I'm doing them a favor by coming into their restaurant! They get the orders wrong, and do nothing to fix it, I have seen people in the window at the drive-through on their cell phones while tending to customers (THAT individual got a piece of my mind as soon as I saw it). This is a double-edged sword, from the server perspective as well as the guest perspective. I'm actually GLAD this individual treats guests with respect and dignity. He or she should, and I'd definitely go to that restaurant, even though McD's is not my favorite! I usually make positive comments when I have a positive experience, but I'm not afraid to make negative comments for a negative experience, I don't care if it's Wal-Mart or the convenience store! In general, customer service skills are seriously lacking in EVERY department, from Verizon Wireless, the gas company, down to the fast food places. Customers are starting to get tired of it and are being more vocal and even obnoxious. That COULD be why the person complaining about the customers feels the way he/she does. It doesn't make it right, but I understand BOTH sides!
Posted by shortontime on 2009-02-23:
I certain agree that customers should be polite, actually works both ways. I do believe the situation could have been handled differently; I'm sorry! I wish I could help you but I didn't notice what kind of vehicle she was driving as I'm very busy with orders. It doesn't leave any room for any other question about the vehicle and lets them know your mind is on your job. Yes, I worked fast food when I was a kid and I take my grandkids to McDonald's ever now and then. Most workers are young and some are overwhelmed with a rush. No matter what age, life issues will happen. A customer that is rude could have lost
a love one, job, home, etc... or a grump or plain mean. Try not to be so offended and remember the nice customers.
Posted by Nosliw on 2009-02-25:
I would have handy a police whistle.
Posted by cccmaa on 2009-03-15:
Ok, I can agree with everything posted. I am a current employ of Mc Donalds, and I take orders in drive thru for atleast 6 to 8 hours a day. There are soo many customers who are rude and sometimes rarely will you get the nice ones who say thankyou and so on.... It's usually the nice ones that get the better treatment, and usually the nice ones who come in and politely tell us we got their order wrong, but it's not problem because they were nice about it, so we are happy to fix it. Now it's the rude customers who come through, and expect us to bow down to them.. Well they will usually get treated just like the way they treat us. And if we get their order wrong, they are the ones to come storming in talking crap and trying to make complaints or get refunds. Those customers are most likely not going to get the same treatment as a polite customer.
Posted by MikkiMarvelous on 2009-03-25:
McDonalds are poor career choices in general. The company doesn't understand the foundation of communication inside a business and the evils that apathetic behaviors can cause. It was this kind of attitude that made me recently quit as well. I will post a review very soon. Thank you for this post. Merely confirms my views and my feeling that I made the right choice.
Posted by kari91 on 2010-06-24:
great point of view. i still work at mcdonalds and have been here 3yrs and really enjoy my job but i agree with everything u said
Posted by PepperElf on 2010-06-24:
thank you for bumping this one back up.

EXCELLENT REVIEW.

I'm glad that this employee is still doing their best, despite having to deal with people who feel "fast food worker" means 'stupid"

it's an honest wage, especially if that worker is really trying to do a good job.

"Keep interested in your own career, however humble;
it is a real possession in the changing future of time."
- From Desiderata by Max Ehamann


What's sad is that i've seen people with the mentality of looking down on others because of their job. I've even seen it here in complaints where someone pulls the attitude of "well you're just an employee for company X - you're beneath me!"

cos, well first of all that's a horrible way to treat people.
second... sometimes that "lowly worker" is actually the smarter person. i've seen enough cases where that "lowly worker" was in fact someone working part time to finish up on a master's degree etc. or they're working a second job just for extra cash.



but really... great review
=)
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Mcdonalds Owner Thinks She Can Treat Anyone Anyway She Wants...I Don't Think So!
Posted by KCParker on 08/02/2007
MISSION, KANSAS -- I work for a small company, so when ever someone goes for lunch, they usually take everyone else's order such as I did on 8/02/2007. After ordering 2 chicken sandwiches and a Double Cheese burger plain, I picked up my order and drove back to work only to find out that they forgot 1 chicken sandwich and LOADED the double cheese burger w/ "Big Mac" sauce and pickles. Obviously I can understand if you mix up an order or two, but this is a common "mistake". I drove back and decided to go in to correct the orders only to get nothing but ATTITUDE from a lady in gray slacks, which must have made her feel very important, because when I explained that this happens all the time she told me I could go somewhere else and let me know exactly where another MCd's was. She told me that I needed to move away from the counter before I had even gotten my food!! I stayed as calm as I could and refrained from using any foul language while she continued to patronize my friend and I. Taking as much attitude as I left. When I returned to work I decided to call the store and get the managers name so I could call the 1-800 number on the bag to complain only to find out she was the OWNER/OPERATOR! Unbelievable!!! What kind of a person says to actually take my business else where when I did nothing wrong? After speaking w/ a gentleman at the call center he said that my complaint would be handled by the McDonalds Franchise and I would be contacted w/in 48 business hours. I hope they do the right thing. I WILL call just to follow up.

I just thought other people should know that the McDonalds located on Roe in Mission KS is an AWFUL fast food joint and if you think the employees are bad, you should have to deal with the MANAGER!!!
     
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Posted by jktshff1 on 2007-08-02:
gotta check the order before you leave.
if it happens "all the time", why DON'T" (emphasis only) you go somewhere else?
Posted by Extended Warranty on 2007-08-02:
You probably left some details out.
Posted by FoggyOne on 2007-08-03:
"She told me that I needed to move away from the counter before I had even gotten my food!! " So? I automatically move out of the way while I wait, especially at lunch time so the next person can place their order.
Posted by heaven17 on 2007-08-03:
"Obviously I can understand if you mix up an order or two, but this is a common "mistake"."
I suppose this complaint is more about the manager's attitude, but I can't understand why anyone would continue to patronize a specific restaurant that gets the order wrong on a consistent basis and not check the order before they leave.
Seriously, it makes no sense.
Posted by Anonymous on 2007-08-03:
Great review KCparker! Bravo!!! I'm very selective with my praise but in this case I see no other choice than to vote this review 'very helpful'.
Posted by heaven17 on 2007-08-03:
Stew, you forgot to get the word 'sexy' in there somewhere.
Posted by shawnp80 on 2007-08-03:
Stew is very selective. He only gives his praise on every review he posts on. Not on the reviews he doesnt post on.
Posted by Burny on 2007-08-05:
I just wanted to point out that if the person that gave you attitude was in fact the Owner, then contacting McDonalds is almost next to pointless. Yeah they will contact the franchise but the Owner is the "Franchise" therefore the person responsible for taking action on the complaint is in fact the person that you are complaining about. You can go above and beyond I do believe as McDonalds does watch out for their name and will snag a franchise out from under someone if they are hurting the Trademark but I'm putting my money on the fact that doing getting anything accomplished by one complaint is basically a waste of your breath and your time.
Posted by chris513 on 2007-08-08:
you shoulda got the double cheeseburger with no pickles, no onions...but check this, add big mac sauce. just a thought.
Posted by Tiffany3 on 2007-12-21:
We had an experience last night that had me up in flames. One the employees that McDonalds in Bessemer, AL on Academy Dr. threw cups at me and threatened my husband. The manager did nothing about it and then had the police called on us because she said that we were the disturbance. I will not go to McDonalds again. The service was horrible, the place was dirty it had food on the floors and hair on the tables.
Posted by Principissa on 2007-12-21:
If the place was filthy why did you eat there? Especially with kids? I have two kids and would never allow them to eat, let alone play in a filthy restaurant. They don't call the police on people for no reason. I don't believe you.
Posted by Hank Hankins on 2011-08-11:
Yes, McDonald's employees, not all but most, tend to be rude. Apparently, McDonald's prefers it employees to be nasty and extremely rude.
Posted by Firedyesterday on 2012-07-28:
Why do most Mcdonalds employees suck? Because when the better ones, who expect their managers and fellow Mcdonalds employees to do their job right and professionally, make a formal compaint, they are ignored, then fired. After having a manager sit on my back, while I was reaching in the bottom cooler for an OJ, punched 6 times in the leg by the same manager, yelled at by another for bagging my orders when no one else was around to help, then trying to file a formal complaint I was fired. Their reason... because I allegedly approached the Grill manager about being told that we would not get lunch breaks since "Corporate" was coming. Funny thing is they have cameras everywhere... cameras that show the physical and verbal abuse, plus the Grill manager approaching me and me telling her it was none of my business. Funnier thing is that, as that same video will prove, I was the employee who impressed "Corporate", just like I have impressed customers and fellow employees with my hard work and tendency to do my job right all the time. Yeah Hank Hankins, you're right, it does seem that Mcdonald's prefers its employees to be nasty and extremely rude. Sorry to all of you, that those of us who care are not allowed to bring the company a truly good name. By the way, one of our local managers was fired for sexual harrassment, another quit after she was caught embezzeling, and our owner spent the night in jail, after being arrested for a DUI. Not exactly the best role models for our children!!!!
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McDonalds? Poor customer service? WOW!
Posted by Wherestheservice? on 04/26/2006
CHICAGO, ILLINOIS -- After reading many complaints about poor customer service, I will draw the conclusion that giving excellent customer service in GENERAL in this day and time is not a high priority for a lot of businesses and their management. I am 41 (yes this is old as dirt for a lot of people) but oddly enough I remember my first job at McDonalds on the I-20 frontage road in Ruston Louisiana like it was yesterday. I credit my current work ethic to my beginnings on that first job at McDonalds because we worked HARD. There was a common saying there that "If you've got time to lean, you've got time to clean"! There was never an idle moment in your time during your shift,there was always something to do. If a customer walked up as you were cleaning you STOPPED what you were doing to immediately tend to the needs of that customer. Not only that, you did it with a SMILE and retrieved their orders with PROMPTNESS. Management EXPECTED this, or you were fired plain and simple. Some of the things we were taught that I don't see occurring today are:

1)Speedy drive thru service (no more than 60 seconds from the order menu to the pick up window. The manager sat in the parking lot and timed us).

2)30 second order retrieval at the counter. (The manager sat in the lobby timing us).

3)Service with a smile (got a pissy attitude today? go home, don't need you here..and we were TEENAGERS, so you know we had plenty of attitude going on inside of us, but we kept that personal mess in check while we were at WORK!!!).

4)Clean dining area. (who wants to sit down to eat at a sticky table?)

5)There was an "out of stock" item. Managers made sure that all items were ordered so that a cashier never had to inform a customer, "We don't have any milk today, we don't have french fries today, we're out of ice..." (believe it or not, I've heard ALL of these before!!!)

6)Clean bathrooms (enough said!!)

7)Food served HOT! We were always required to serve the customer their drink first. If the sandwich happened to take longer to fix than the french fries, we didn't bring the fries to the serving tray for them to sit there and get cold until the sandwich was ready (or vice versa). The entire meal is served when ALL items are ready. What's worse than COLD FRENCH FRIES?!?!?

8) Cashiers that could actually COUNT without the aid of a computerized cash register. Also we were required to count the customer's change back to them, not SHOVE it at them. If the cashier's cash register was short, we were held accountable for that. (i know..accountability is a dirty word in this day and time).

9)Basic common courtesy. I can't tell you how many times I've gone through McDonalds' drive thru and not greeted. They just announce how much you owe, give a robotic "have a nice day" and that's it. It's nice to be nice, can we just get back to that??? and lastly (and most hated by all retail and fast food employees,

10) The customer is always right (even when he's wrong). That simply means that just because a customer seems to be in bad humor, you as an employee should not match the mood of the customer. YOU DON'T HAVE A RIGHT TO. You are to REMAIN PROFESSIONAL at all times. If the customer is violent, that's another story, call the proper authorities, but a retail or fast food employee does not have the right to pull an attitude, curse at, roll your eyes OR neck at, ignore, be rude to, be disrespectful to, be indifferent with or disregard the needs of ANY CUSTOMER that is spending their hard earned money in their establishment.

Lastly, as a customer service call center supervisor today, I happily keep the strong work ethic and values that were instilled in me at my first job at McDonalds. I expect all of my employees to treat our customers with nothing but the absolute best service possible. My advice to those of you who work in retail or fast food who have little patience, big piss-poor attitudes and lazy demeanors do us all a favor and find work elsewhere to make room for those who appreciate having a job in these times of high unemployment.

That's my 3 cents!! Thanks for listening.
     
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Posted by abobo on 2006-05-02:
To be blunt - hired help cares little about the McDonald's customer because McDonalds has no power to reward or punish employees in a meaningful way. It's the old carrot and stick problem... there are only two ways to motivate an employee to do better - to offer them better compensation (the carrot) or to threaten their job (the stick).

The employees you dealt with probably knew that any raises they can earn will be paltry and hardly worth putting the effort in to get. They have little power to fire as well... on my drive in to work today I probably pass about eight resturants, and every one of them has a help wanted sign in the window and have had them as long as I can remember. How can you threaten someone's job when basically interchangable job is a single phone call and interview away? Conversely - how will they train and retain a new employee in that environment?

That much being said, you probably should lower your standards... it will ease your disappointment.
Posted by 38FfromWA on 2006-06-01:
I couldn't agree more with this 41 yr old.

Maybe you two are younger and in that generation that has lost the meaning of customer service. If you feel you are suffering from bad work conditions, you can always quit. That would send a message to unfair employers and get you out of a bad situation.

Work ethic should not be dependent on an employer's incentive programs or lack there of. There needs to be pride in a job done right, whether it be at McDonalds or as a CEO of a major corporation. A happy, positive working environment makes a low paying job easier to take.

It's not about employer's carrots. It is satisfaction from a job well done. Always do more than what is expected and you will find your own rewards.
Posted by maccy_dees on 2006-09-05:
I work for mcdonalds now, and have done for 5 years. I was amused to hear you mention the old "time to lean" motto, we still use it today, but i can give you a simple answer to why customer complaints are so common now.
People look on mcdonalds with a scowl. People hate us. They also think all the staff are stupid and uneducated. Nobody wants to work there and most of those who do dont want to work when they get there. The best staff are usually imported labour who cant work tills because their english sucks. We need to get our respect back and soon the good quality staff will start to arrive. the way to do that would be with a customer service campaign and some english lessons for immigrants, who are usually of a far better quality than the local teenagers.
Posted by morticia on 2007-06-25:
oh yeah really?? i work at mcdonalds too..and i would really like to talk about #10--98% of the time you are correct about the customer always being right..however, i have run into a couple that i would have proudly lost my job over. I DONT CARE WHO YOU ARE! a customer, the president of the united states, whoever, YOU DO NOT DISRESPECT ME WHEN I HAVE DONE NOTHING TO YOU! especially when i am only trying to serve you the best that i can...i had a customer cuss me out at the speaker bcuz i could not understand him...more like he couldnt understand me..probably bcus he failed to put a new battery in his belltones..you have no idea what we put up with..stupidity in it's highest form..people coming to mcdonalds, ordering pop tarts, mashed potatoes, burgers from another restaurant! its ridiculous! and this is OUR fault?! no way buddy! GET A CLUE! no way do i have to go ANYWHERE and put up with being personally disrespected!
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