ATLANTA, GEORGIA -- On 5/13/16 I visited the drive-thru at the McDonald's restaurant at 443 Moreland Ave, Atlanta, GA 30316. The driver in front of me sat at the pick-up window for a very long time, apparently buying more food. I eventually got out of line, parked, and went inside to get my food. While there I said to an employee that the driver should have been told to pull aside and not block the other customers (there was a long line of cars). I was told that the driver refused to move. I then said that the driver should have been told that they would not get any service if they did not move. The response was that the employees are not allowed to do that.
I came home and sent a complaint to McDonald's on their website with my main concern being that McDonald's should not have a policy of allowing rude customers to interfere with other customers receiving service. I received responses from both corporate McDonald's and the franchisee. Both only gave platitudes about how they want their customers to be satisfied and neither addressed the issue of the company policy that apparently allows an inconsiderate customer to prevent other customers from getting timely service. At least now I know that complaining to McDonald's is useless. Lesson learned.
FARMINGTON, NEW MEXICO -- While I usually don't visit McDonald's on a regular basis, I tend to eat there during their Monopoly promotional games. I have noticed however, that there are certain items that do not come with a game piece. Accidental? I think not. Probably a marketing ploy. Our local franchise (and perhaps all others) always offer any size drink for $1. So the obvious choice is to always get the large size, since you're paying the same amount regardless. However, I have noticed that during the Monopoly promotional game, they do not include game pieces on the large sized cup. Instead, they offer it on the medium sized cup. Why not just have the game pieces on all drink cups?
TOPEKA, KANSAS -- After spending many hours in a chair for graduation, I wanted to get a quick meal on the way home and take a shower. When we drove up, the gentleman taking our order kept joking around but eventually seemed to get it right. We paid, got our food, and went home. When I got home, I realized one bag had a happy meal and the other had one thing of fries and sandwiches. The chick ranch BLT was missing in addition to the second thing of fries to go with the second meal.
I called and asked for a manager to see if they could figure out what happened to my order because I only got two bags and they wanted me, pregnant, and my husband who recently had surgery to drive all the way back to fix their mistake. I asked if they couldn't just refund it and their reply was "not without a card". Not only did I have to waste time and money but they expect to waste gas too. I shouldn't have to check my order 3 times to make sure I'm not getting screwed. This is just another reason why McDonald's is going to continue to lose market share. Bad customer service.
HAGERSTOWN, MARYLAND -- I wanted to pick up dinner for the family but was short on time since I had to pick my son up from school. I made a U-turn in front of the drive through because there was no one around and I didn't have time to go all the way around the building. I am not the type to jump in front of people but there was no one around so I figured what the heck. The girl came over the loud speaker and said that she would not take my order and that I had to drive all the way around the building to be served. I said "you won't take my order? You don't want my money?" She just kept saying that I had to go back around. I don't deserve to be demeaned by some kid McPolice want to be.
This isn't Kindergarten so don't treat me like I'm five and I know many people do this on a daily basis because I frequent this McDonald's often. They are not made to go back around the building. I won't give them my business anymore. They don't deserve my hard earned money!
MANSFIELD, OHIO -- McDonalds on Trimble Road, Mansfield Ohio. On 2-21-2014 gave the girl $100 for my order. She gave me back the wrong change and I noticed on the receipt that the order was wrong. I brought this to the attention of the girl running the register, she did not know how to give back my change. She then called the manager over and the manager still did not give the right change, however she did correct the order. I brought this situation to the manager that the change was still not correct. She said I gave you back an extra dollar and to move on. She did NOT give me back an extra dollar, she still shorted me.75 cents and told me to MOVE ON.
WEST VIRGINIA -- I purchase the Filet O Fish Sandwich from McDonald's on a regular basis. Since I do not want the extra cholesterol, I order the fish sandwich without cheese, and ask for some extra pickles instead as a replacement. McDonald's will routinely not give credit for taking the cheese off, but will charge you extra for adding extra pickles.
I told them that they cannot have it both ways - not crediting you for taking off cheese, but then trying to charge you for substituting pickles due to an health issue. I have contacted McDonald's corporate offices, and they will not change this policy. This is a true rip off to the customer and is not ethical. McDonald's nickels and dimes its way to corporate profits at the customer's expense.
BOCA RATON, FLORIDA -- At 10:20 on Saturday 25 January, we ordered 1 McDouble with no cheese minus pickle and extra onion and 3 bags of ice. The double was no charge considering a week ago the same order was requested and we didn't find out until we arrived home and they put cheese on it. Considering that my mother is allergic to cheese, I order the same thing each time. We have been coming here for 12 years and visit here 5 times a month. Tonight it was with cheese again and my mother recognized it before we got home. I turned around to address this again. I asked the training manager to get the night manager.
I briefed him about the sandwich and he stated "I wasn't on the board and I didn't make it. What do you want?" At that point I was not mild. I instructed him that I wanted a new sandwich and credit for having to come back. He indicated that I was not going to get credit and he would have someone else to make the sandwich. I pulled my car to the side and went inside. Again we went back and forth. In the meantime, my ice is melting and clearly there no understanding that my mother could go to the hospital simply because of cheese. I'm writing this because there was no apology. It's not about a $1 sandwich.
I am a current employee of the McDonald's corporation and currently work as a "Swing Manager" at a local McDonald's in upstate NY. (A Swing Manager is just a shift manager) I'm sure upon entering this it will just become one in a million, seeing as McDonald's is the second most "commented" corporation on this site, which does not surprise me. Let's be honest and get two facts straight first.
Number 1: McDonald's is franchised. What does that mean? There are owners within the corporation who control on a few stores and then report to supervisors, who reports to area reps, who report to the corporate aspect of McDonald's. Now some of you out there, may be doubting my all knowing McDonald's factoids, but I dare you to go to a local McDonald's and ask for the store manager who can give you the number of the store supervisor, and upon speaking with an actual supervisor, ask for the number of their area rep). Sure it's a long line of lanky-s and who-dads, but did you honestly think it operated so simply? Okay, moving on..
Number 2: "It's all in the fine print". What I mean by Number 2, "It's All In the Fine Print", is that upon quickly glancing through several "complaints" these are easy fixes, at the end of all the commercials, it says, "at participating locations only" or "while supplies last" or "individual locations may vary". Also, McDonald's does not serve breakfast all day/ night, plain and simple, they just don't, it would be a pain in the you- know- what, to cook breakfast meats and make eggs, and make lunch meats-- it's not a complimentary system when combining breakfast and lunch.
As I explained before, the whole McDonald's franchised- thing. Very few, "crew members" (ie basic employee) know exact McDonald's "going's ons" like where "they" are building a new McDonald's or where happy meal toys are made. This type of information is not shared with "crew members" unless it is happening specifically in their franchise or if there is a national promotion ex. McRib, or a special event, like Monopoly.
Obviously, I haven't worked at McDonald's my entire life, but before I worked at McDonald's I was a customer of McDonald's. I have to say though, some of these complaints are legitimate, ex. finding inanimate objects in food, or bugs in drinks, things like that are clearly sanitation issues at those specific locations, and I can ensure "you" (whoever reads this) that not all McDonald's are operated that poorly. Honestly, if I'd had an experience equal to that, I would never want to look at another McDonald's ever. Other complaints, such as, getting a cheeseburger with pickle when asking for no pickle, again, sadly, you just received a daft order taker, sorry. I'll explain..
When you walk up to the front register there is a person pushing buttons on a computer screen that is connected to a computer screen in the back the "grill area" where the food is made, that tells that food makers what to make, and to put or what not to put on the sandwiches.
The same thing happens when you pull up to the speaker in the drive-through, it is distinctly TWO different people that take the order and make the order and without going back to complain about how your food was made, that specific McDonald's may never change training processes or fire that rude person that ignored you when you asked for, "no tomato". If you're so curious ask to speak with the store manager and set up a date to get a store wide tour, and ask sanitation (ie cleanliness) questions and ask why they don't serve breakfast all day, or what the register looks like from an employee's position.
Please, if you have any more questions comment this post, with your e-mail address and I will answer, to the best of my knowledge, any and all questions you have. For more information check out Mcdonalds.com, if you have a receipt and recently received an incorrect order please let that location know, so they can correct the situation. Love and Gagas fellow blabbers, HappyMealBabyy. (Disclaimer: This was meant to be a helpful and informational post, please keep it informative).
MECHANICSBURG, PENNSYLVANIA -- Hey, hey ordered a grilled chicken snack wrap from this fast food place Wesley Drive Mechanicsburg PA. 17055. I bit into this sandwich and was pierced in my tongue with a chicken bone that was never removed. This bone is about 2 1/2" inches long and was sharp as a needle so here I was bleeding from my mouth bone just hanging and I pulled it out and called this McDonald's to say "hey you got a problem." Well naturally they wanted this bone back and so on 10/22/09 I returned all they asked for, receipt bone wrapper with the blood and they stated they would look into it.
Well after 2 calls to corporate because I never heard back someone evidently from the insurance they carry called me and stated, "You are not to call the owner about this problem again. You will only be dealing with me and that's the way it is and I will call you in a couple days!" Wow never expected that response. Who are these people? What era of time travel do they come from you would think. I knew the answer to where is Hoffa buried.
After almost a month and no response I called corporate again on 12/18/09 here we go again they told me we will get to the bottom of this and the owner will contact you in a couple days.. Hey, hey they called the same day couple hours later, not the owners but a new person with the insurance carrier so she says. "Did the store offer you anything for this incident?"
I said "yeah a free sandwich couple 5 or 6 weeks ago. Listen lady I got her here this could have been a lot worse what would you be saying if my grandson had this happen or another child that eats there or anyone perhaps choked on it or worse?" Her reply "well it didn't so were going to have the owner send you a coupon for a free meal on us." And by the way she said, "Did you call corporate or did they call you today?"
Then the phone went silent... People out there visiting these fast food place, be very cautious about what you're biting into. You wouldn't think this day and age we would have all these problems or for that matter. The people behind them solving them wow. A chicken bone in this product was painful and careless. This would not be the consumers fault if I could convince you to boycott this eatery. I would try. Hope you eat healthy and don't close your eyes the next time you take a bite even an innocent sandwich can find a way.
EDMONTON, ALBERTA, CANADA -- I rarely go to McDonald's, and my last outing to the location at 8415 109 Edmonton reminded me why. When I arrived, there was a slight lineup, and I assumed my position at the back. It moved forward slowly, and when I was finally next in line, a McDonald's employee came from behind the counter and wordlessly stepped in front of me to place an order. I was exhausted and hungry, so I gritted my teeth and let her get her food, although any halfway respectable fast food outlet would have her wait until her break wouldn't disrupt customers.
It was finally my turn to order (after about 10 minutes since arriving), and I purchased a six-piece nugget meal with a sundae on the side. The teller fumbled with the register and we eventually exchanged money and change after she corrected her mistakes for 5 minutes. She then proceeded to pour my drink, at which point I noticed that a bottle of disinfectant and a dirty rag were sitting immediately beside the ice container. This was slightly off-putting, and should not be left in clear view of the customer.
While she was pouring my drink, another staff member approached her and whispered something to her, to which she distinctly replied "that's gross". I didn't even want to speculate as to what they were referring to. Again, I was just tired and needed sustenance. I received my food, which was technically the correct order, but completely inedible. The coke was overflowing, spilling on some of my fries, and it didn't taste at all like coke--more like tonic water and some vague, faint chemical. I took one sip before giving up on it and setting it aside to toss out.
The nuggets and fries were both lukewarm and tasted as if they had been sitting around for a while. I forced myself to eat half of both before giving up and tossing them out as well. And I was VERY hungry. The sundae was okay, at least. I went to The Dump my uneaten meal out, and couldn't find the garbage anywhere. After checking the usual spots, I noticed that it was, for some reason, located directly in the way of stairs that lead to further seating. I threw my food out in disgust. By the way, there was another disinfectant and rag combo lying on one of the tables.
Since one of the rude and indifferent employees there was clearly a manager, I looked for a complaint form, to no avail. I went home and looked online for a way to contact McDonald's. This only turned up phone numbers for their branches in Toronto, Montreal, and Vancouver and a mailing address. I assumed that head office would want to protect their reputation and punish irresponsible branches, but apparently it doesn't matter to them at all. So I went here. If the company doesn't care, hopefully someone in Edmonton will read this and I can do the least bit to spread the word about the quality of that branch.
I know that the service industry sucks and that those people make minimum wage and are yelled at by morons, but they are put in a position of trust when they handle people's food. I'm surprised that I didn't get food poisoning, and I don't think that anyone who works there should even be cooking for themselves. Their commitment to sanitation is extremely suspect, and their contempt toward their customers is obvious. Their service was horrible, their food was repulsive, and there were garbage cans and chemicals lying around randomly. I won't be coming back.