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McDonald's Corporation

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No Cheese + Outright Rudeness
Posted by on
BATON ROUGE, LOUISIANA -- I guess this is a double complaint, I'm just fed up. I've had problems with McDonald's for years simply because I'm the only person in the world who doesn't like cheese on their burger. I have nothing against cheese as a food item, just wish for it not to mingle with my meat :)
About 4 years ago I wrote to customer service about the McDonald's near my house in Lafayette, LA for continuously putting cheese on my burgers then being rude about redoing it. 6 weeks later I got an apology in the mail with a coupon for a double cheeseburger.....I'm Lovin' It!
So, for a while I ordered the Big N' Tasty because it was their only burger without cheese, and therefore harder for them to screw up. Then of course they removed that item from the menu so that all their burgers now have cheese by default. And the madness begins again.
Currently I live in Baton Rouge, LA and my roommate loves McDonald's so we go there a lot. We always go through the drive through, always check our food, and always have to stop and go in to ask them to redo my burgers (they've yet to get it right even once even though I always ensure that the screen says "No Cheese" before driving forward).
I've worked at a fast food restaurant before, and have been employed in the restaurant industry as a server for a few years now so I always try to be pleasant to McDonald's employees despite their ignorance with the cheese thing and basic customer service (like apologizing for messing up my order....something that's only happened twice in the past 8 years).
So, here's the big part of the story. A few weeks ago my roommate and I were running some early morning errands and decided to pick up some McD's breakfast before heading home. We knew we would have to go in eventually (because I also don't like cheese on my egg mcmuffin), so we just parked and ordered inside. My roommate went first and got some pancakes, then I ordered myself the egg mcmuffin value meal (sans cheese). She asked me what I would like to drink and I said "orange juice, but could you upgrade it to a medium, I always finish before I even get home". When the price was a little higher than expected I didn't think anything of it because I knew she would charge me more for a larger drink. But then she handed me a cup. Figuring it was just a little mistake I said "M'am, I'm sorry, but I ordered an orange juice." She then turns to me and says "No you didn't, you ordered an egg mcmuffin meal with a medium drink and an extra orange juice." My roommate, who heard the whole thing spoke up; "Actually, I heard her, she never ordered an extra juice." While I felt the woman behind the counter was being a little rude about the whole situation, I knew my roommate had a short fuse and I didn't want the situation to escalate. From my experience in the industry, I know how voids, comps, etc. work and that it would be easier for me to just cancel my juice and keep the rest of the order as is (it's easier to split off an added item as opposed to something included in a meal). So I actually apologized to the lady for the misunderstanding and asked that she simply remove the orange juice as I wouldn't be requiring two drinks. (Once again, I wanted the OJ, but was trying to make things easy on this girl to avoid confrontation). The girl then gives me an annoyed look, turns around and yells for her manager, she then proceeds to tell the manager (who also looks annoyed) to cancel my entire order. At that point I was honestly too shocked to say anything. They refunded me. During all of this my roommate's order had been placed on the counter. She hadn't picked it up yet and the same looked at her and asked "You ordered hot cakes?", my roommate nodded, "Well there they are!". My roommate picked up her bag, informed the girl that the attitude was not necessary and we left.
You know, I've had to deal with unreasonable customers time after time in the food service industry and I know it can be tough. Which is why I always apologize for misunderstandings automatically even if it's not my fault. And when the customer is understanding about things, it just makes me want to make things right for them even more. As a customer in this situation, I did everything I could to make things easy on this girl because I didn't know if it was her first day, or if she had just had a bad morning. The drink really could have been a misunderstanding....if she was 95% deaf in both ears, but to have my entire order cancelled when I only asked to take off an additional drink, there was no excuse for that.
I am so tired of the way customer service has fallen in this day and age. Call me old fashioned but I still believe that when someone is paying for a service or product that you want them to buy from you, you should treat them with a little respect.
Just the other day at work, a lady at my table felt that her burger wasn't quite medwell. I apologized, my manager apologized, we cooked her a whole new burger, we comped her appetizer. Even though it was our standard medwell, we took full responsibility and did everything possible to make her happy and I thought it was justified because we wanted her to be happy with her experience and return. Then I go to effing McD's and get treated like crap for what? A lazy employee with a sorry attitude, and a perfect twin to every other employee that works there. So tired of this being the norm.
     
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Venice09 on 2011-01-05:
Part of me wants to agree with everything you said, but I still believe there are plenty of fast food employees who are intelligent, competent and caring. The incident with the juice is unacceptable, but if the manager also looked annoyed, that might explain the attitude of the employees. I believe managers set the tone, as you described in your own place of business. Unfortunately, fast food managers sometimes lack the skills needed to run a tight ship with happy employees.

I don't have a solution to the cheese thing. I didn't realize McDonald's had no plain burgers on the menu. No cheese is a simple request, and I don't blame you for being frustrated.
FloridaLizardQueen on 2011-01-05:
This sounds like the employees are not paying attention to what they are doing. Some people do not like cheese or they might be allergic to dairy products. I agree with the OP.
rockfishing on 2011-01-05:
If you have such lousy service there all the time then why do you keep going there? Mcdonalds is not the only place that sells burgers. If you get bad service at a local mom and pop restaurant or store do you go back again and again?

I gave up going there years ago. Specifically because both the food and service sucks. The best way to combat bad food or service is to not spend my money to support it.
Anonymous on 2011-01-05:
Mcdonalds is designed to get everyone in and out as quickly as possible. I agree removing cheese from a sandwich isn't that complicated but it does affect the flow of production.
Give BK a shot, they even advertise 'Have it Your way'
clutzycook on 2011-01-05:
Venice, they do have just plain hamburgers on the menu, but it sounds like the OP likes to have double burgers. So, he could order two hamburgers and consolidate the two patties onto one bun, but that's too much work IMHO just to make an order idiot-proof for the employees. Sounds like he has the right attitude about it, though.
Anonymous on 2011-01-05:
McDonald's makes each hamburger to order. Good grief it doesn't take an eistein to read an order screen. How sad.
trmn8r on 2011-01-05:
I would go elsewhere. You are obviously completely frustrated with this location, to the point where this fairly small miscommunication over size of orange juice (you mentioned home - maybe they thought you meant some for now, some for later?) pushed you over the edge.

They can't get the cheese right, which must be something about their production volume/flow at this location. I always order no cheese at McDs, and have no problem. Keep your life simple - move on down the road. my .02
trmn8r on 2011-01-05:
clutzy -> I have tried to idiot-proof my orders at fast food places also. As far as ordering a hamburger, good idea Venice but usually you can get upgraded sandwiches for less on the value menu for a little more - but they come with cheese.
momsey on 2011-01-05:
I would also suggest BK. I've never had a problem getting all kinds of burgers there without cheese. I would skip McDonald's since they obviously can't give you what you want!
trmn8r on 2011-01-05:
As a person who switched from BK to McD's b/c I was dissatisfied, I initially bristled at the suggestion to do the opposite (very happy now). BUT, it is a great suggestion. Could be local management differences.
momsey on 2011-01-05:
Given my choice, I'd pick McD's over BK every day. But if McD's couldn't give me what I wanted, I'd dump them!

I think Wendy's is another place you can get burgers without cheese without much hassle.
Anonymous on 2011-01-05:
I would tend to pick McD's over BK except for the BKs on airforce bases. The BKs on airforce bases are like the holy grail of fast food joints. I kid you not.
FlitteringFirefly on 2011-01-05:
There are McDonalds all over BR. Maybe you should try a diffent location. The one on Coursey in by Fresh Pickins and Home Depot is great. They always get my special orders correct and are very nice.
Venice09 on 2011-01-05:
I hope the OP sees your comment, Firefly.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst McDonalds Experience Ever
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- I visited this McDonalds for the first time last night and will NEVER visit again. I ordered a cheeseburger, french fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.

My disgust was compounded when I notified the manager and he barely blinked an eye. He didn't apologize; he literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. Seriously, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal.

I am disgusted by this entire situation and how it was handled. Poorly done, McDonalds.
     
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DebtorBasher on 2013-02-14:
I've seen many people who has hair that looks like pubic hairs...so, this may have not actually been a pubic hair...but, I can well understand your reaction to it because no matter what part of the body it came from, that's the first thing that would come to mind. Geesh..ANY hair in your food is bad enough, but when you really believe it was a pubic hair AND you got it in your mouth...*Gagging*

What gets me are the places that make their employee's wear a hair net or sun visor (I have no clue who ever thought a sun visor should be used in place of a hair net)...but they wear the hair net to cover the TOP of their head and the hair is all hanging out from the bottom and hanging in their eyes...PULL YOUR HAIR UP FROM HANGING!!!!!!
leet60 on 2013-02-14:
Most localities require those handling food wear an "effective hair restraint" which is defined as a hairnet, cap or headband(visor). This will vary based on your location. In general hair restraints are only as effective if management and the individual food handler are constantly mindful of their proper use. When I worked as a health inspector, this was by far the most common violation second only to proper handwashing.
AZJEM on 2013-08-26:
First of all, I want to throw up! Hair is so gross to find in your food/drink. I also agree it could be a hair of any body part but it's still gross. I can't imagine how a pubic hair could fall in your food unless someone was nude. I would also think that though as I saw your pic. I do wonder though since you were offered a replacement and then a full refund what else you wanted the mngr.to do? I understand he didn't seem to have a reaction and perhaps that's what really offended you, besides the hair of course. He probably gets so many complaints and I'm sure he would have a difficult time narrowing down whose hair it was. It was a nasty experience for you unfortunately.
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Orange Juice a lot more expensive than Soda!
Posted by on
LANDER, WYOMING -- I'm in the process of moving, so all of my kitchen items are packed, which means eating out this week. Yesterday for breakfast, I went to McDonalds and ordered a #1 with a medium soda (Egg McMuffin & hashbrown). It came to $5.30. Today, I ordered a #1 with a medium orange juice. It was $6.54. $1.24 more for the healthy drink option?!? I thought McDonalds was trying to improve their image and make healthier options available to people at a reasonable price? It's not reasonable to charge $1.24 more for a medium orange juice than for a medium soda, especially considering the medium orange juice is still 1/2 the size of the medium soda. It's very distressing to know that so many people eat less healthy because of cost! If you have McDonalds for breakfast on your way to work each morning, that's $24.80 more a month to have orange juice, as opposed to soda, or $297.60 more a year. This is a McDonalds wide issue, not a local store issue.

To be clear: There are a few comments suggesting I should go ahead and drink a soda since the meal is so unhealthy anyway....to that I say hogwash. I am not trying to "watch my calories" or "make up for junk food with a healthy side dish" and I'm not "trying to avoid sugar". All of these assumptions are incorrect. I don't want the caffeine and I don't want the carbonation. I also like to try to get Vitamin C in the morning in the form of whole foods. Since I am out of my normal routine with moving, I am trying my best to get it with what options I have. Eating an orange might be healthier than drinking OJ from McD's, but that's not the point of my post. Soda is one of the worst things you can add to your diet and I try not to drink it very often. I do not eat fast food very often so I am really shocked at this price difference. I suppose people who eat it a lot have become jaded to the overall implication with the price difference. Yes, OJ is more expensive in the grocery store than soda, but it's not anywhere near THIS type of price difference.
     
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biomajor on 2010-11-14:
You can always drink water :)
Anonymous on 2010-11-14:
Obviously is costs more to make the orange juice than soda. Almost any diner or restaurant you go to, it costs more for juice than soda.
Sparticus on 2010-11-14:
This has always frustrated me. You can have Pop or Coffee or Water, those are your choices. We have OJ, but you have to pay extra for it with your breakfast. They should offer a smaller one as an option since it does probably cost more.

I usually go for the Hi-C orange which is non-carbonated and at least has some vitamin C in it... that you can get included with the meals.
Anonymous on 2010-11-14:
and you never get refills.
Ben There on 2010-11-14:
OJ costs more than other beverages offered at McDonald's so the costs get passed on to the consumer. The same can be said about the cost of OJ at a grocery store...

Not only does growing oranges simply cost a lot more than the processes involved with producing soda or coffee, but it must always be refrigerated at all times, and has a much shorter shelf life.
redmx3racer on 2010-11-14:
It would be one thing if they were charging more for Diet Soda as opposed to regular soda-but the OP is comparing, well, apples to oranges here. I'd be more concerned about eating an egg mcmuffin and fried hashbrowns than how many calories my beverage had, but maybe that's just me. Not to mention OJ from concentrate usually has a ton of sugar in it anyway-might as well have that soda!
werelucky on 2010-11-14:
If you go into a grocery store, the price of orange juice is twice if not more than the cost of soda. Why should Mcdonalds offer it cheaper because they think it is better for you. The best thing for you is water.
AMidnightSoul on 2010-11-14:
It's not about calories (it that were the case, I would get a diet soda for the same price), it's about NO CAFFEINE. There are times when it's easiest to stop and get fast food (such as now, with moving and no dishes available and no time for a sit down in a restuarant meal) and I would like to have the option of getting a healthier beverage with my junk food meal without feeling gouged. I can go to the grocery store and buy a 2 gallon OJ and the price difference between it and a 2 gallon of soda is NOT more than a 50% price increase, which in the above example, it is. If it is in your grocery store, than you should switch to Safeway, where I shop. Something is off kilter here.
raven2010 on 2010-11-14:
I am confused. Shop at ANY store, gas station, restaurant, and you will see that juice is more expensive that soda. there are govt subsidies on the chemicals that go into soda, so it will ALWAYS be cheaper than juice.
AMidnightSoul on 2010-11-14:
I think a lot of people are misunderstanding my point or I haven't explained it that well. It's not just that OJ is more expensive than the soda. It's the AMOUNT of the price difference. It's huge. WAY MORE than the price difference of soda vs. OJ in the grocery store. A medium OJ adds $1.24 in price. This is for a 12 oz OJ compared to a 16 oz soda.
raven2010 on 2010-11-14:
It makes sense, though. Soda comes in big syrup packet things. OJ comes in individual juice box things, at least the ones for the "value meals" do.

And even if they use the OJ that comes in pouches requiring them to add water, it is STILL more expensive for them to buy than soda
raven2010 on 2010-11-14:
And besides NONE, and I mean NONE of the Mickey D's breakfast meals can be considered healthy, so your claim that folks eat less healthy because if the cost doesn't hold water.

If health is your concern for fast food breakfast, try Wendys. Although not a LOT better, then do offer better /healthier options
ticia232 on 2010-12-05:
Your problem is not with McDonald's, it's what you are ordering. I cannot drink coffee so I always order with orange juice. It is ALWAYS a SMALL orange juice with the combo meals. If you order any other size (you mention that you order a medium) then you do NOT get the combo price and are charged more.

The same would happen if you got a larger coffee.
AMidnightSoul on 2010-12-08:
ticia232, thanks for the comment but the prices I'm comparing are the value meal with a medium OJ vs. a value meal with a medium soda. In both cases, the drinks are mediums.
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Illegal aliens may work there
Posted by on
SALT LAKE CITY, UTAH -- According to he latest census, the demographics in Salt Lake city are 67.3 White, 22% Latino, 4.2% Asian and around 2% Black. The real unemployment here probably lies somewhere around between 15-20%, as many have given up finding jobs and are no longer included in official numbers. Then why, in the year and a half I’ve lived in Salt Lake City, that I’ve never seen anyone other than Latinos with limited English speaking skills behind the counter of this restaurant. Even after the owner spent thousands to remodel it, only central American Latinos were hired. Where’s that old motto of ‘diversity’ these companies give lip service to? And no, I don’t dine there (as god knows where the workers handling the food came from). It’s used as a pit-stop. Local people here need jobs, yet the franchiser in-sources from south of the border! Shame on you, McDonald's!

In 2007, I. C.E. raided 10 McDonald’s restaurants in Reno and Fernley, Nevada. On March 26th 2010, Maricopa County, Arizona, executed warrants at four McDonald's restaurants, netting 50 illegals. Some adjacent restaurants were closed as illegals quit in droves from rumors of pending raids. The charges ranged from identity theft and stolen IDs, the same scenario as the Nevada 2007 raids. How much more proof is needed that hiring illegal aliens is common practice among the McDonald's franchiser? McDonald’s has become a national disgrace.

“McDonald's is a tradition. We had most of our grandkids work in these fine establishments," Maricopa County Sheriff Joe Arpaio said during a press conference. "We are giving jobs away where our kids that are here in this country legally try to find jobs, and yet these establishments have put the profits before our kids."

Salt Lake City has become a magnet for illegal immigration in recent years, with an increase of crime, street gangs and more people trying to compete in a scarce job market. But our own police chief refuses to get involved, sending a nod-and-wink to the employer and illegal alien community.

I. C.E., we have a smoking gun here, so please investigate this restaurant, and if the owner is found aiding and abetting illegal aliens and running the stolen ID scam, shut it down as a public nuisance. Padlock that door, put yellow ‘crime scene’ tape around the structure and send this employer to prison, if the suspicion pans out.

And to anyone who spends your money in this joint, you are part of the problem.
     
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Anonymous on 2010-06-03:
Can you prove that they are illegal and why are you picking on this particular restaurant?
skelly39 on 2010-06-03:
First of all, you can't see anything but a blob in the photo. Second, like lakisha said, can you prove this?
Anonymous on 2010-06-03:
Excellent question Kisha.

Ya know I know Salt Lake City has always prided itself on being the whitest metropolis in America but the times they are a changing. You can either embrace the change and enjoy the many fine Taquerías that will spring up or you can resentment dwell in your Archie Bunker. The choice is yours but either way you're not going to change the inevitable. Acceptance is your friend.

I wish you well on your road to 'healing'.
Anonymous on 2010-06-03:
Investthegate could be the next Sheriff Arpaio of SLC.
Anonymous on 2010-06-03:
I agree with ZZ..errrr I mean Lakisha..how can YOU tell the worker was illegal?
Nohandle on 2010-06-03:
Did you think of the possibility sir that only Latinos, if that's all you see, had applied for work at that particular location? I'm as angry as the next person with the possibility of an illegal being hired anywhere. In my area an employer must see proper identification before hiring any individual. Was this McDonald's not doing that?
Investthegate on 2010-06-03:
For all who ask the proof, please read the post carefully. Do you know what "smoking gun means"?

Two high-profile work-site raids uncover that illegal aliens obtain fake IDs to get the jobs, which is a cover for the employer who will claim ignorance. The raid in Maricopa netted 50 illegals in just four restaurants. Therefore, might we have a smoking gun that this goes far past Reno, Nevada, and Maricopa, County, Arizona?

I'm "picking" on this restaurant because we have many homeless people and a high unemployment rate in Salt Lake City, contrary of what lies you may hear in the media.

Yes, the picture is blurry because I cannot 'prove' she is undocumented but suspect it. I can assure you, however, that when ICE investigates and prosecutes this employer, I'll post clearer ones for you. If we can bust one employer and parade him in front of the TV camera, other employers will begin using E-Verify to ensure their staff are legal citizens. And without the jobs, you will see an exodus of illegal aliens that will make your head spin, as we've seen with the recession. This restaurant is a good place to start in Salt Lake City.
Anonymous on 2010-06-03:
Your words, "I cannot 'prove' she is undocumented but suspect it"

My words, "I cannot 'prove' your are a xenophobic unemployed slacker living off the public Dole but I suspect it"

RonFury's comment in the 'Other Comments' file is SPOT-ON.
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Snack Wrap With The Bone
Posted by on
MECHANICSBURG, PENNSYLVANIA -- Hey hey ordered a grilled chicken snack wrap from this fast food place wesley drive mechanicsburg pa. 17055 I bit into this sandwich and was pierced in my tongue with a chicken bone that was never removed. This bone is about 2 1/2" inches long and was sharp as a needle so here I was bleeding from my mouth bone just hanging and I pulled it out and called this Mcdonalds to say hey you got a problem well naturally they wanted this bone back and so on 10/22/09 I returned all they asked for, receipt bone wrapper with the blood and they stated they would look into it. Wellafter 2 calls to corporate because I never heard back someone evidently from the insurance they carry called me and stated,"you are not to call the owner about this problem again you will only be dealing with me and that's the way way it is and I will call you in a couple days! Wow never expected that response who are these people what era of time travel do they come from you would think I new the answer to where is hoffa buried. After almost a month and no response I called corporate again on 12/18/09 here we go again they told me we will get to the bottom of this and the owner will contact you in a couple days.. Hey hey they called the same day couple hours later, not the owners but a new person with the insurance carrier so she says. Did the store offere you anything for this incident.

I said yeah a free sandwich couple 5 or 6 weeks ago. Listen lady I got her here this could have been a lot worse what would you be saying if my grandson had this happen or another child that eats there or anyone perhaps choked on it or worse? Her reply "well it didn't" so were going to have the owner send you a coupon for a free meal on us. And by the way she said,"did you call corporate or did they call you today?

Then the phone went silent..People out there visiting these fast food place be very cautious about what your biting into you wouldn"t think this day and age we would have all these problems or for that matter the people behind them solving them wow. A chicken bone in this product was painful and careless this would not be the consumers fault if I could convince you to boycott this eatery I would try.

Hope you eat healthy and don't close your eyes the next time you take a bite even an innocent sandwich can find a way.
     
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Anonymous on 2009-12-19:
If course they are going to put y ou off. You are trying to get money from them. The longer they put you off, the less chance you are going to have to get any money from them. I would have gone to my doctor, got proof my my injury, and then went to a lawyer.
PepperElf on 2009-12-19:
dang. I'd suggest if you want a good close up of the picture... make sure it's in focus.

if you have an MF or SF mode on the camera you can get close.

if you don't just stand back a foot or so, take the photo and then crop it in.


as it is, right now it's just a bit of blur that could be almost anything
Skye on 2009-12-19:
Thank you Pepper for giving the OP this advice. I thought the bone was an Oscar Meyer hotdog mobile whistle at first.
CSD on 2009-12-19:
Well if you are wanting to talk to owners or corporate then you must be looking for money. Free food is all they are going to offer you. Unless you get a lawyer involved and then see what happens. But if you didn't go to a doctor or anything then I do not think you will get anything out of them.
Ytropious on 2009-12-19:
How does McDonalds food have any bones in them? It's so processed.
Anonymous on 2009-12-19:
You are eating a dead animal. No matter how processed it is, there is always a chance of getting a bone fragment in it. I can't believe people are shocked when they get gristle or bone in something.
PepperElf on 2009-12-19:
well I'm good at taking close-up pictures.
now if only my poor camera wasn't broken
cry cry
Starlord on 2009-12-23:
Got to love the court shows on television. Got a definitive statement from one of the judges in a case where a guy claimed to have broken a tooth on a bone in some kind of BBQ sandwich. In essence, this is what the judge stated: generally, in most states, if the offending item in a food products is a naturally occurring portion of the said animal, then the restaurant is not liable. Had the offending item been metal or plastic, or whatever, then the restaurant might be liable for damages. I once almost broke a tooth on a pig sandwich (a BBQ sandwich made of many portions of the pig). I told the waitress, in hopes of them being aware it slipped through the processing. Before you could say Jackie Robinson, the manager took my plate and comped everything but the coffee I had with my meal. I told them it was not necessary, but the manager insisted it was for the inconvenience. As in so many things, attitude determines response.
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McDonald's Employee Mistreatment
Posted by on
CORNERSVILLE, TENNESSEE -- As a former employee of McDonald's I can say it HASN'T been a good experience. Let me tell you why so you'll know what you'll be getting into if you're hired there:

-lack of management participation in new employee training process(all of the crew do all of the training!); I had to teach myself everything when I first started and had to learn from trial-and-error. When I asked for help from management they were nowhere to be found. Which leads into my next point.

-lack of management help when needed during a rush; This has happened more times than I can count on my own two hands. We're in the middle of a rush and where are all of the managers to be found? Yucking it up in the office about something they did some Saturday night while employees struggle to keep pace with the business streaming in. When they do finally get off their butts(I wanted to use another word here but I'll be nice) they choose to chew out the employees for doing the best they could while said managers sat on their collective butts.

-Favoritism;I was late 5 minutes once and was threatened with a write up. Another person that was late numerous times was warned and then it was forgotten. Then same said person was late AGAIN and was warned...no write up. So I'm wondering:how is that fair in any way?

-Verbal Abuse; Now this happened at another McDonald's that I worked at. When you're told that you're stupid, dumb and called numerous other names in a non-joking fashion, without the managers intervening, how long do you think you would want to stay there? I just quit without a word because it occurred to me that the management there wouldn't ever give a crap.

-Miscommunication between management and employees;This happened fairly recently. I had to call out one day to go to the doctor since I wasn't feeling well and they told me okay well get a doctors note. I went to the doctor and found out that I had the flu and was dehydrated because everything that I tried to get down would just come up or out. I had to be out for 3 days so I called them that very night and told them that I had a doctors note for said date of 3 days from the current date at the time. I come in 3 days later and find out that I've been taken off of the schedule. It turns out that I was suspended!!! Someone told my main manager that I would not have a doctors excuse this time around! I leave the note in the office and rush out of the parking lot in a huff. The main manager calls me and tells me that I'm not suspended after seeing my doctors note. He tries to play it off after I demand to know who told him that I wouldn't have a doctors note. Needless to say I was ticked but went off to work since I still needed the money and insurance.

-morning shift is left to clean up night shift messes;I have opened numerous times and have found many things not done from the previous nights.From tables not being wiped down to areas not being cleaned and stocked to left over dishes and messes left over in the grill. Needless to say: NIGHT SHIFT PEOPLE ARE LAZY. I used to work the night shift and found my work load doubled since no one else wanted to do their jobs. They just wanted to play around, talk and eat on the clock(supposedly a big no no but that didn't stop them did it?), while I struggled do what I supposed to do and what they were supposed to before I left.

In closing, I hope that some of the heads of McDonald's happen to stumble onto this letter and are thoroughly embarrassed with the way their managers run this supposed "business".

I'm Not Loving it,
Dracona
     
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Starlord on 2008-04-26:
Dracona, you complaine about having to clean up the mess from the night before. Well, boo hoo! I worked at a restaurant that featured a huge fiberglass kid in red and white checked overalls, and I worked the night shift. We were not allowed to start doing any clean-until the doors were locked. Then, no matter how long it took, we were paid for one-half hour after closing. Day shift just walked off the job and out the door when their shift ended, no clean-up required. Try doing a little clean-up without the manager seeing it, just so you can work in an environment that won't kill you.
Dracona81085 on 2008-04-26:
the pressure is on for day shift so we aren't allowed to walk out before the job is done...night shift gets to do whatever the hell it wants
Anonymous on 2008-04-26:
Dracona--It sounds like working at McDonalds was pure hell. None of the circumstances you mentioned should ever happen; I.e,, name calling, favoritism, no formal training, management that can't pitch in, etc. I hope you find a new job where you are treated with the respect every employee deserves. BTW, I wouldn't have given notice either.
Dracona81085 on 2008-04-26:
oh and I found out this morning that I was fired today...someone was supposedly going to call me last night and tell me...I was in a wreck yesterday that caused me to get whiplash. My other manager called me an hour after I had called out a few minutes after the car accident and asked if I wanted someone to come pick me up for work*not thinking that I had just been through a traumatic event* and I told them no because my neck was bothering me.well....I didn't find out till today that I was fired. Great communication huh?
DebtorBasher on 2008-04-26:
Did they give you a reason for being fired?
Dracona81085 on 2008-04-26:
they said that they were tired of me calling out on the weekends...and every time I've called I've had a doctors note in ALL cases
DebtorBasher on 2008-04-26:
You can contact your local EEOC office and file a complaint against them for wrongful termination for discrimminating against you for medical reasons...if you had Doctor's notes for them...I'm sure EEOC would take care of them for you... you should check it out.
Dracona81085 on 2008-04-27:
at the time I had no way to get to a doctor since my modes of transportation were slim to none this time...I thought they would understand the trauma that a person would go through after being in an accident but apparently no one understands crap....okay okay I'm rambling about the same crap...what I'm trying to say is in this case I thought I was fine at the scene of the accident but when I got home(I walked since the scene wasn't even a mile away) that quickly changed. I don't even have a doctors excuse for this time and I thought they would understand!! how am I supposed to get to the doctor when I can't even afford a cab? or when I don't have any friends or relatives that could come pick me up and take me to the doctor? If I would've asked them they would've told me that I was fine and would've avoided the doctors office so they could take me straight to work!

sorry about the rant...still upset about yesterday
Ponie on 2008-04-27:
All these episodes took place in what length of time? Seems like your track record isn't very desirable if you keep running to a doctor for a 'note.' When I first started in the work force, I didn't care for weekend work either. But I paid my dues and in time got my pick of shifts.
jktshff1 on 2008-04-27:
Got to agree with Ponie unless the time line is over 6 mos or a year. The OP was possibly still be on probation employemnt.
Dracona81085 on 2008-04-27:
a person can't help when they get sick...one instance I even had strep throat...you think that I wanted to spread that around at work? not to mention the fact that I think one of my managers gave me the flu because she complained about the same symptoms for weeks and still didn't get to a doctor. I couldn't keep food and drink down in the first place...having the flu just made it worse(I have achalasia...google it)
Anonymous on 2008-04-27:
Dracona--That is exactly why I don't eat at fast food restaurants. Most of the people working there don't get paid sick leave (or so I'm guessing), so they go to work sick because they can't afford to stay home. It's a sad fact of life.

When I ran an office a couple of years ago, I would send anyone home who came in sick--because I didn't want the entire staff to become sick and bring it home to their families. People just have to use common sense when they're sick, but, as you have found, they just don't. And, you are correct. You shouldn't go to work if you are contagious. It is disgusting to me to think of sick people serving up food. Yuck!
Dracona81085 on 2008-04-27:
I also wanted to throw in that I was in the process of trying to get my achalasia fixed and was going to have the surgery done to get it fixed. That was when I still had a job....when I still had HEALTH INSURANCE. That required a lot of tests and doctors visits and they just couldn't accept that I guess.

The way I see it I'm more concerned with getting myself better than my job because if I DON'T get this fixed...then I'm basically screwed. I can get aspiration pneumonia(can die from that) or Barrett's esophagus(at which it becomes totally painful to eat or drink anything, I start vomiting up blood and the pain that I already have all the time in my chest is doubled). So hopefully if you look at it from that point of view you could understand what the hell I've been going through in these past few months(and you can understand even more if you googled achalasia like I asked).
yodakiller on 2008-10-30:
You know what I work there and you have described it the exact way it is, I hate the job and your not even allowed to talk to fellow employees when its EMPTY. You always have to be doing something. A company as big as Mcdonalds should get their act together and learn how to treat employees especially the ones who go to university/college as for some reason the managers don't respect that and still expect you to word 40 hours a week from 5pm-2am every day...
Bailey on 2012-06-21:
I wish I could print this out and show it to my store owner. It's so true. I had a terrible day today because my manager basically told everyone around me that she hates me and wants to fire me but she can't because she doesn't like to pay unemployment. She has admitted freely that she won't fire someone but she will keep them on and make their life a living hell until they quit just so she doesn't have to pay it. I don't understand where they get these managers but they are the worst. And only one of the managers at my place speaks full English. Thanks for saying it as it is. I was about to blow up at my boss but reading your rant was enough rant for me, I'll hold it off just a little longer.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
McDonalds Bad Customer Service
Posted by on
Rating: 1/51
Asked for 3 chicken selects. They gave me 1 and half chicken selects and 2 chicken nuggets and when I came back to tell them she told me that she had given me what I paid for and that was that, no refund.
     
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Alain on 2012-07-24:
Report this to McDonalds via http://www.mcdonalds.com/us/en/contact_us.html
DebtorBasher on 2012-07-24:
I wonder if 'chicken selects' mean the chicken THEY select to give the customer...
Anonymous on 2012-07-24:
Those look nasty!
lcourtez1 on 2012-07-25:
It was the fact of the wrong order, but when she told me that they did me a favor by giving me the 2 chicken nuggets and I got what I paid for, that was the problem.
Erin1975 on 2012-08-22:
I am a McManager. Selects take 7 minutes to cook. At my store, if we are short a select, I will often ask the customer if they would like some nuggets or mcbites to make up the difference instead of waiting the full 7 minutes. Clearly you were not asked this, and they took a shortcut. I would report them as well.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Cockroach in Mc Special Sandwich
Posted by on
Rating: 1/51
Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very very very bad.
     
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Alain on 2012-05-28:
Now that the management is aware that there is a problem, I certainly hope they correct it!
MRM on 2012-05-28:
Where dey do dat at... ah Saudi Arabia.
trmn8r on 2012-05-28:
It looks like you were given the extra special sandwich by mistake. Nasty!
Starlord on 2012-05-28:
Our daughter, who was a Marine in Riyadh during Desert Storm, sent us a mcan of Arabian Pepsi, along with a warning not to drink it. I got desperate one day, and opened it, took one sip, and poured it down the drain. worst tasting stuff I ever had in my mouth. I wanted to find a skunk to bite to get the taste out of my mouth. From what she described to us of Saudi, you should have thrown the sandwich away and eaten the cockroach. It probnably tasted better and was more nutritious as well.
leet60 on 2012-05-29:
I worked for a time as a county health inspector. If most people knew the widespread nature of insect and rodent problems in both 5 star and fast food establishments they would never eat out again. In many jurisdictions, dependent on the violations and the severity of them, most establishments are given a time certain to deal with the issue before reinspection. Ideally, a restaurant owner could go for days/weeks without addressing an issue and correct it shortly before reinspection.
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No Cheese Please
Posted by on
WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions.

Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.
     
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Anonymous on 2011-12-04:
I usually check my order before I leave any establishment. Saves me the hassle of having to go back if my order is incorrect.
Skye on 2011-12-04:
At this point, since this location is so bad, how about visiting the one in East Islip, on Montauk Highway? It's right across from the Seascape Inn.

trmn8r on 2011-12-04:
Absolutely it is not worth it to drive back to complaint about this. I'd strip the cheese off and toss it. Should you have to? No. I often have had the same exact problem, but I always eat in, and have them fix it.
Anonymous on 2011-12-04:
Mistakes every so often are understandable, but if it's an ongoing problem, then why would the OP continue to subject themselves to such subpar service? Take Skye's advice and try another location. It might be a little farther, but I'm sure the little bit of extra gas money will be less than the amount continually spent returning to the current location to fix the mistakes.
JayByJay on 2011-12-05:
Mistakes happen, and they made it right.
Good for McDonalds.
jktshff1 on 2011-12-05:
Looking at that pic reminds me of why I don't go to McD's
ontario_girl on 2011-12-05:
Once went to McDonalds with the hubby and he asked for no onions. Special order slip clearly showed no onions. Opened the Big Mac to find nothing BUT onions. No pickles, no Big Mac sauce...just onions. Grandfather-in-law went to McDonalds once and said he wanted a hamburger with nothing on it (meaning ketchup, mustard, etc.) Got a bun with no meat on it. Not the most reliable place for special orders.
Anonymous on 2011-12-05:
LOL jkt..I thought the same thing.

Does McD's not produce a plain (cheeseless) burger for those that don't like cheese?
FoDaddy on 2011-12-05:
Seems McDonalds did all they reasonably could to correct the error. Granted it shouldn't have happened in the first place. I agree with the others, if this is chronic problem you may want to try another place. Alternatively you can check your food before you leave.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Customer Service
Posted by on
Rating: 1/51
ROANOKE, VIRGINIA -- I went to McDonald's located on Hersbefer Road in Roanoke VA. I paid for order and went to drive through window to receive order. First I was given several drinks in a drink holder. The drinks were a large tea, a large HIC and a kid's drink.

During my receiving the drinks, the holder was flimsy due to weight of drinks, and apparently the caps were not placed on correctly. Drinks spilled allover me, and my 2011 Kia seats.

What transpires next is what makes me write. There was no apology from the young man at the window, no offer for anyone to assist in cleaning up, no offer of napkins. he just stared at me.

I next asked for a manager/supervisor, after informing/scolding him for not properly placing tops on drinks. he stood motionless after asking for a manager.

I pulled up to another area so I wouldn't block the drive through and proceed to get out of the car and begin to try to get up as much spilled flood of drinks as possible trying to prevent staining. of my car.

I noticed after about 5-10 minutes I wold guess, no one had come out to check on me, and I did not receive the rest of my order.

I than went into the restaurant, asking the clerk for a store manager. She looked at me looked around and asked someone for one and proceeded to go back to her waiting/taking orders. I was astounded, and asked politely a second time. No one assisted me and/or even came my way. Finally I slammed my hands on the counter, shouting, " I would like to see a manager. Everyone of course stopped, and finally someone came from the back.

After asking the manager at least three times to come out to the parking are so she could see the car seat. She did come out. I told her what happened and how unhappy I am with the no response/attitude I have received. She informed me there was nothing she could do and stated she was sorry. I told her I expected more and I am going to end conversation so I could go get my car cleaned so no stains would come out. I asked for her bosses number. She asked what I wanted to resolved this. I told her for starters she can give me my food. my money back and if the car needs cleaning due to her employees lack of training she could expect a bill.

She stated she would have to go and make a call. she stated she would give me the food and money back but could not cover the expense of the cleaning of seat. I requested she go make the call and I would wait.

it gets better, after about 15 minutes she didn't come back out. I went back in. She was standing around with about 3 other people and she had my food and a phone in her hand. When she saw me approach her she quickly came towards me stating she was sorry for the wait. She stated she had spoken to her supervisor who told her to give me my food and money back. She asked for me to leave my number and I would get contacted by the store supervisor. She/he has yet to call. It has been a week. So much for customer service.

Thanks for listening
     
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embarrassed to work for mcds on 2013-08-14:
I was employed for one of the owners in the Roanoke region and he is a great guy. I know that if he had known anything about this he would have covered your car... however let me start by saying that I worked for mcds for over 10 years and in 2006 my owner sold our sthwest va stores to his daughter and son in law. I have been put in situations as far as deposits and labor standards, not to mention ethics, of yeah and those lovely MCDS STANDARDS we are supposed to live by, taking sometimes up to $20,000 or more to the bank at a time, because other managers didn't have gas. POLICIES in these stores are CRAP, because after 11 days (not the 1-2 as stated in the policy) my store manager came to me and told me that my deposit was missing. My "owner" who actually married mcds daughter gave me 1 1/2 days to find it, which was Saturday and Sunday and the BANK WAS CLOSED. I met with law enforcement and there were several different scenerios that could have happened and I discussed this with my supervisor. I called my owner Friday because I was to meet with the law again on Monday and 18 days, a check written for the amount of the missing deposit which was barely over 1,000, two meetings with law enforcement and the offer to pay for a lie detector test I was terminated after 14 YEARS with the same franchise. What I'm saying is there is no excuse for being rude to anyone. But I know for a fact that my owner has no concern for my staff OR CUSTOMERS. All he's worried about is how many cars come through the drivethru and how much of your money he can take. Maybe you should go back by there some days and ask her about her job, if she's honest with you and tells you about our great jobs and how wonderful it is to get up and spend the day there you might actually understand. MY bet is when she called her supervisor she was talked to like a dog and maybe even told how incompetent she is... ALWAYS REMEMBER when you see a mcdonalds commercial on TV theres a reason they pay actors to do that shit,,, I know for a fact theres NO WAY those people work for McDonalds. Stop by and ask her how her days going TRUST ME you might be surprised what you here!!!
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