McDonald's Corporation

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1.4 out of 5, based on 185 ratings and
442 reviews & complaints.

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Worst McDonalds Experience Ever
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- I visited this McDonalds for the first time last night and will NEVER visit again. I ordered a cheeseburger, french fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.

My disgust was compounded when I notified the manager and he barely blinked an eye. He didn't apologize; he literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. Seriously, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal.

I am disgusted by this entire situation and how it was handled. Poorly done, McDonalds.
     
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Orange Juice a lot more expensive than Soda!
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LANDER, WYOMING -- I'm in the process of moving, so all of my kitchen items are packed, which means eating out this week. Yesterday for breakfast, I went to McDonalds and ordered a #1 with a medium soda (Egg McMuffin & hashbrown). It came to $5.30. Today, I ordered a #1 with a medium orange juice. It was $6.54. $1.24 more for the healthy drink option?!? I thought McDonalds was trying to improve their image and make healthier options available to people at a reasonable price? It's not reasonable to charge $1.24 more for a medium orange juice than for a medium soda, especially considering the medium orange juice is still 1/2 the size of the medium soda. It's very distressing to know that so many people eat less healthy because of cost! If you have McDonalds for breakfast on your way to work each morning, that's $24.80 more a month to have orange juice, as opposed to soda, or $297.60 more a year. This is a McDonalds wide issue, not a local store issue.

To be clear: There are a few comments suggesting I should go ahead and drink a soda since the meal is so unhealthy anyway....to that I say hogwash. I am not trying to "watch my calories" or "make up for junk food with a healthy side dish" and I'm not "trying to avoid sugar". All of these assumptions are incorrect. I don't want the caffeine and I don't want the carbonation. I also like to try to get Vitamin C in the morning in the form of whole foods. Since I am out of my normal routine with moving, I am trying my best to get it with what options I have. Eating an orange might be healthier than drinking OJ from McD's, but that's not the point of my post. Soda is one of the worst things you can add to your diet and I try not to drink it very often. I do not eat fast food very often so I am really shocked at this price difference. I suppose people who eat it a lot have become jaded to the overall implication with the price difference. Yes, OJ is more expensive in the grocery store than soda, but it's not anywhere near THIS type of price difference.
     
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Illegal aliens may work there
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SALT LAKE CITY, UTAH -- According to he latest census, the demographics in Salt Lake city are 67.3 White, 22% Latino, 4.2% Asian and around 2% Black. The real unemployment here probably lies somewhere around between 15-20%, as many have given up finding jobs and are no longer included in official numbers. Then why, in the year and a half I’ve lived in Salt Lake City, that I’ve never seen anyone other than Latinos with limited English speaking skills behind the counter of this restaurant. Even after the owner spent thousands to remodel it, only central American Latinos were hired. Where’s that old motto of ‘diversity’ these companies give lip service to? And no, I don’t dine there (as god knows where the workers handling the food came from). It’s used as a pit-stop. Local people here need jobs, yet the franchiser in-sources from south of the border! Shame on you, McDonald's!

In 2007, I. C.E. raided 10 McDonald’s restaurants in Reno and Fernley, Nevada. On March 26th 2010, Maricopa County, Arizona, executed warrants at four McDonald's restaurants, netting 50 illegals. Some adjacent restaurants were closed as illegals quit in droves from rumors of pending raids. The charges ranged from identity theft and stolen IDs, the same scenario as the Nevada 2007 raids. How much more proof is needed that hiring illegal aliens is common practice among the McDonald's franchiser? McDonald’s has become a national disgrace.

“McDonald's is a tradition. We had most of our grandkids work in these fine establishments," Maricopa County Sheriff Joe Arpaio said during a press conference. "We are giving jobs away where our kids that are here in this country legally try to find jobs, and yet these establishments have put the profits before our kids."

Salt Lake City has become a magnet for illegal immigration in recent years, with an increase of crime, street gangs and more people trying to compete in a scarce job market. But our own police chief refuses to get involved, sending a nod-and-wink to the employer and illegal alien community.

I. C.E., we have a smoking gun here, so please investigate this restaurant, and if the owner is found aiding and abetting illegal aliens and running the stolen ID scam, shut it down as a public nuisance. Padlock that door, put yellow ‘crime scene’ tape around the structure and send this employer to prison, if the suspicion pans out.

And to anyone who spends your money in this joint, you are part of the problem.
     
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Snack Wrap With The Bone
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MECHANICSBURG, PENNSYLVANIA -- Hey hey ordered a grilled chicken snack wrap from this fast food place wesley drive mechanicsburg pa. 17055 I bit into this sandwich and was pierced in my tongue with a chicken bone that was never removed. This bone is about 2 1/2" inches long and was sharp as a needle so here I was bleeding from my mouth bone just hanging and I pulled it out and called this Mcdonalds to say hey you got a problem well naturally they wanted this bone back and so on 10/22/09 I returned all they asked for, receipt bone wrapper with the blood and they stated they would look into it. Wellafter 2 calls to corporate because I never heard back someone evidently from the insurance they carry called me and stated,"you are not to call the owner about this problem again you will only be dealing with me and that's the way way it is and I will call you in a couple days! Wow never expected that response who are these people what era of time travel do they come from you would think I new the answer to where is hoffa buried. After almost a month and no response I called corporate again on 12/18/09 here we go again they told me we will get to the bottom of this and the owner will contact you in a couple days.. Hey hey they called the same day couple hours later, not the owners but a new person with the insurance carrier so she says. Did the store offere you anything for this incident.

I said yeah a free sandwich couple 5 or 6 weeks ago. Listen lady I got her here this could have been a lot worse what would you be saying if my grandson had this happen or another child that eats there or anyone perhaps choked on it or worse? Her reply "well it didn't" so were going to have the owner send you a coupon for a free meal on us. And by the way she said,"did you call corporate or did they call you today?

Then the phone went silent..People out there visiting these fast food place be very cautious about what your biting into you wouldn"t think this day and age we would have all these problems or for that matter the people behind them solving them wow. A chicken bone in this product was painful and careless this would not be the consumers fault if I could convince you to boycott this eatery I would try.

Hope you eat healthy and don't close your eyes the next time you take a bite even an innocent sandwich can find a way.
     
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McDonalds Bad Customer Service
Posted by on
Rating: 1/51
ATCHISON, KANSAS -- Asked for 3 chicken selects. They gave me 1 and half chicken selects and 2 chicken nuggets and when I came back to tell them she told me that she had given me what I paid for and that was that, no refund.
     
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Cockroach in Mc Special Sandwich
Posted by on
Rating: 1/51
Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very very very bad.
     
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Poor Customer Service
Posted by on
Rating: 1/51
ROANOKE, VIRGINIA -- I went to McDonald's located on Hersbefer Road in Roanoke VA. I paid for order and went to drive through window to receive order. First I was given several drinks in a drink holder. The drinks were a large tea, a large HIC and a kid's drink.

During my receiving the drinks, the holder was flimsy due to weight of drinks, and apparently the caps were not placed on correctly. Drinks spilled allover me, and my 2011 Kia seats.

What transpires next is what makes me write. There was no apology from the young man at the window, no offer for anyone to assist in cleaning up, no offer of napkins. he just stared at me.

I next asked for a manager/supervisor, after informing/scolding him for not properly placing tops on drinks. he stood motionless after asking for a manager.

I pulled up to another area so I wouldn't block the drive through and proceed to get out of the car and begin to try to get up as much spilled flood of drinks as possible trying to prevent staining. of my car.

I noticed after about 5-10 minutes I wold guess, no one had come out to check on me, and I did not receive the rest of my order.

I than went into the restaurant, asking the clerk for a store manager. She looked at me looked around and asked someone for one and proceeded to go back to her waiting/taking orders. I was astounded, and asked politely a second time. No one assisted me and/or even came my way. Finally I slammed my hands on the counter, shouting, " I would like to see a manager. Everyone of course stopped, and finally someone came from the back.

After asking the manager at least three times to come out to the parking are so she could see the car seat. She did come out. I told her what happened and how unhappy I am with the no response/attitude I have received. She informed me there was nothing she could do and stated she was sorry. I told her I expected more and I am going to end conversation so I could go get my car cleaned so no stains would come out. I asked for her bosses number. She asked what I wanted to resolved this. I told her for starters she can give me my food. my money back and if the car needs cleaning due to her employees lack of training she could expect a bill.

She stated she would have to go and make a call. she stated she would give me the food and money back but could not cover the expense of the cleaning of seat. I requested she go make the call and I would wait.

it gets better, after about 15 minutes she didn't come back out. I went back in. She was standing around with about 3 other people and she had my food and a phone in her hand. When she saw me approach her she quickly came towards me stating she was sorry for the wait. She stated she had spoken to her supervisor who told her to give me my food and money back. She asked for me to leave my number and I would get contacted by the store supervisor. She/he has yet to call. It has been a week. So much for customer service.

Thanks for listening
     
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Disgusting and Unclean
Posted by on
Rating: 1/51
LEWISBURG, PENNSYLVANIA -- We were in the Lewisburg McDonalds on Sunday, April 14th. It was not extremely busy because it was only 3:45 pm. Being there for a birthday party, we were waiting for the girl to set up. Once the party was set up and everyone was starting to arrive, I went into the restroom to use the change table. The changetable had 1 paper liner to use and the table itself looks like it has never been wiped off with any type of chemical cleaner. I took my infant back to my husband to hold so that I could use the bathroom. I checked all 3 stalls only to find urine all over each one. I asked the girl in charge of the birthday party what to do about cleaning the restroom. She told me to go and talk to the manager.

I went to the front counter and asked to speak with the manager. The man said he would take care of it and asked if I checked the front family restroom in the play area. When I went to use that one it was occupied by children. I returned to the birthday party area while walking behind the girl I assume was asked to check the restroom. She had no gloves, no bucket, no cleaner or anything in her hands. I thought maybe she was checking to see what she needed so I sat and waited. While I was waiting I was sitting with my family at the newly set up birthday party. (Literally 5 minutes after it was set up)

We were the first in there and to sit at the tables. There was food all over the tables and finger smudges from whoever was there before. All of the birthday stuff was set up on dirty places. As I looked around and assessed the other tables I came to realize none of the tables had been wiped clean in between setting up and us arriving. I had to use several wet wipes to clean our table so that I was able to eat off of it. After about 15 minutes I asked the girl working the birthday party, who was standing right by the door if the girl was done cleaning the bathroom yet. She said I didn't even take notice to them being cleaned. I figured it was done, however, to my surprise when I went into the bathroom I checked every stall to find out that only the handicapped one had been wiped off, and by wiped off I mean a towel with a quick swiping. There was feces all down the front of it and urine still on every seat near the back. Nothing was cleaned at all. No chemicals used whatsoever. I was utterly appalled at the manner in which the situation was handled and felt I thoroughly needed to bathe myself in scalding water upon arriving home.

My concern is with the amount of bio hazards floating in fluids, body fluids, it was a germ fest waiting for little hands to try to use the toilet. I would have rather walked next door to the hospital to use the bathroom than use the facilities in the McDonalds.

On the way out of the birthday party, we noticed a bus had arrived with more than 30 people. I imagine the bathroom wasn't cleaned before they got there, nor while they were there as time would have permitted the cleaning before the busy dinner rush.
     
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Rude and Ignorant Customer Service via Drive Thru
Posted by on
Rating: 1/51
GOOSE CREEK, SOUTH CAROLINA -- On Tuesday, October 16Th, at or about 0945 am, I drove up to the local Mcdonald's restaurant to purchase an ice less sweet tea and what I thought was a Fruit and Walnut meal???. The cashier asked me for my order and I stated to him: " a sweet tea-no ice, and the Fruit and Walnut" meal". The cashier then replied: "there is no Walnut and fruit and $1.08 for the tea, please drive forward". So, I stated:" Yes, there is. It is on the menu (display)". The cashier then stated the total again and told me to proceed forward.

I drove forward thinking maybe the cashier didn't quite hear me. So, when I got to the drive through window, I asked the cashier again about the FW meal a/o stating something to the effect of is it fruit and walnut together (I'm thinking a small (fresh) fruit bowl with walnuts sprinkled on top). He stated something like: "there is no Walnut and Fruit on the menu", with an attitude. I, then : "Yes there is and I would like to speak with a Manager. As, he was sliding the drive through window in my face. He called/radioed for a Manager. A few minutes later I can hear the cashier and the manager talking about the meal issue. The cashier stated something like: "she just wants a discount or free oatmeal". Really, McDonald employee. A free $1.99 oatmeal???????.

Next, the female manager opened the sliding window and asked me:"How can I help you" and "what's is the problem"????. So, I started to explain my side of the story. I basically stated/said: "I wanted to order the Fruit and Walnut meal that is on the menu, along with a sweet tea. The manager (again) replied: "there is no Fruit and Walnut meal, on the menu and that they don't serve that, just maple oatmeal". So, for the second time I stated:"YES" there is a Fruit and Walnut meal. I just saw/read on the meal/menu sign, come outside and see. The manager was like "OK" and came outside and walked to the menu sign.

A few minutes later, she came back with an overlay off the menu (she took down from the sign)and told me:" see I told you there is "NO" Fruit and Walnut" meal, but a Fruit and Walnut salad. I then looked at her and the overlay menu in her hand (reading the overlay)and stated: "NO" that is not what the sign says. I don't see salad on there. She then replied that is what it is...a salad. So, I replied then you need to redo the sign or take it down because it is confusing. Mind you the picture of the Fruit and Walnut and oatmeal-menu, display, showed a picture of a bowl of oatmeal and some fruit. Not, one time did I see a picture a fruit and walnut SALAD, at 0945 in the morning.

The manager replied with I was the only person that saw the item/meal as I'm assuming breakfast, everyone else saw it as lunch and that nobody ever questioned that before. I replied REALLY. No one ever saw the sign/picture of the Fruit and Walnut, with price/calories next to and didn't think it was breakfast. She replied: "NOPE" with a grin on her face, like it was funny. I was so outdone with the service/cashier/manager. I would eat mostly lunch, maybe a couple breakfast's there. But after this experience, I will not participated/eat/dine/purchase, at this McDonald's, because any time an employee, let alone a manager behave in this way was so uncalled for and tacky especially in front of her subordinates. Yes, day time drama at the drive through.

I drove away so disgusted and by the way, according to the official McDonald's website, there is a fruit and walnut (oatmeal) dish. I didn't see the fruit and walnut SALAD, at all, on the menu. Can someone please let me know when that happens (when the fruit & walnut salad is displayed on the breakfast menu/drive through).






















     
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Mistreating Staff and Customers by Main Manager
Posted by on
Rating: 2/51
Okay, so I've been working at McDonalds for probably a little over a month so I understand for the most part how things go. Now I'm not going to use real names for confidentiality purposes.

We have a lot of Canadians during the summer going on vacation. We, as window people (Or cashier inside), have to take a little extra time with them to figure out what they want. The Main Manager told me and another employee, right in front of the Canadians (who seemed to speak English just fine), that they can't understand us so she doesn't know why we are taking so much time trying to talk to them. Well, I was given the impression that we are to treat every customer without discrimination, whether it be race, sex, mental capabilities, or nationality. And also, when I was trained I was ONLY trained for the cash register. Training lasts for four days. Then after they expected me to know everything else without it being shown to me. They do this with everyone that's new. So whenever I can, I help out new people to the best of my ability. The main manager also seems to think that we are robots or something. Doesn't realize that we are going as fast as we can to help all of our customers without rushing the customers. Even when there's a long line I am VERY respectful to my customers and the rest don't mind the wait so long as your nice to them. But she wants us to just forget the whole take your time with the customer to where I'm getting in trouble and, in my opinion, the customer is treated badly. Another thing is when a customer orders a drink it is customary that we, the cashier people, make their drinks and give them their cups. Well I'll be making some guys coffee and find out that they had already done it and now I'm yelled at for wasting coffee but then I get yelled at if I don't get the coffee. So when there are two of us on cash and I'm not busy, I let the other person know if I'm getting their stuff or not, which the Main Manager doesn't think we should know if she is getting our stuff or not. She even accused me for making a customer leave at 5:30 AM. I can assure you that it wasn't my fault or anyone's for that matter.

I was taking the order of a senior citizen, as I normally would. And there was a woman behind him looking over the menu, so I was fully aware of her presence and fully intended on taking her order. The senior ordered a coffee, which I have to get. The woman left during this time. Note that I'm going as fast as I can with the coffee without burning myself. So what does the main manager do? Says I took too long and that's why the woman left. The woman was there probably no longer than two minutes. Maybe she decided she didn't want McDonald's at almost 6 in the morning. All I know is that it wasn't because of me not paying attention to her. I don't know. Maybe I'm just venting but I hate working there. The only reason I do is to get what little money they give me to take care of my daughter. Trust me if I can find a better job I would. If there are managers reading this treat the people under you with respect otherwise they are going to quit and you will be doing the work yourselves.
     
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