ATLANTA, GEORGIA -- On 5/13/16 I visited the drive-thru at the McDonald's restaurant at 443 Moreland Ave, Atlanta, GA 30316. The driver in front of me sat at the pick-up window for a very long time, apparently buying more food. I eventually got out of line, parked, and went inside to get my food. While there I said to an employee that the driver should have been told to pull aside and not block the other customers (there was a long line of cars). I was told that the driver refused to move. I then said that the driver should have been told that they would not get any service if they did not move. The response was that the employees are not allowed to do that.
I came home and sent a complaint to McDonald's on their website with my main concern being that McDonald's should not have a policy of allowing rude customers to interfere with other customers receiving service. I received responses from both corporate McDonald's and the franchisee. Both only gave platitudes about how they want their customers to be satisfied and neither addressed the issue of the company policy that apparently allows an inconsiderate customer to prevent other customers from getting timely service. At least now I know that complaining to McDonald's is useless. Lesson learned.
ROSEMONT, PENNSYLVANIA -- In my lifetime (67) I have visited many McDonald's and several around the world. I have also been an area mgr. for 14 years at another fast food, or should I say restaurant (being correct). This place was no place I would take my family into. I went with my son and myself, very hungry after working out in the snow and ice. The employee was very nice, and she took my order and told me it would take about 3 minutes. "No problem," I said, because they had to cook the new batch of fries.
As I waited, I used the bathroom. It felt dirty inside, not bright and clean as I have been used to. The water inside was ice cold and to wash your hand in cold water and soap, just does not kill germs. Wonder how the employees kill the germs. Well, outside the bathroom, there was a mop, mop bucket and just did not look good to me. After leaving the bathroom, as you know very well, I started to look deeper at everything.
This is what I found, do what you need to do, to correct this, it is your choice, not mine and I really will not go back to this store, if possible. Looking at the dining room, there was low lights, several burned out and it looked dirty to me. Then looking at the floor, there were dirty, things on it and mop strings around the legs of tables and chairs. This was my first visit to this store and will be my last.
After sitting down, I notice how cold it was in the building. I know it is very very cold outside, record cold in last 5 years, but we wanted to sit inside and feel good. I could also see the employees all had sweat shirts on, even those in the cooking area. I know back there is cold. I am wondering if the store mgr is trying to show good costs, on heat and electric (keeping it down)?? I found the food to be very good, fries excellent and hot and meal excellent. I did find my Coke to be little weak, I am wondering if you are doing a 5 to 1 ratio??? P.S. it was not very busy. Check your readings at the time I was there, 19:37 pm--** was my order #. Thanks and Good luck.
WELLSTON, OHIO -- Drive Through at the Wellston, Oh location on Fri, Sept. 27, 2013 at 3:49 PM. It was busy, with a long line -- not a problem. I don't mind waiting my turn. Ordered 5 piece wings, 2 McDouble sandwiches and fries (special request for fries to be prepared "extra crispy" -- noted on receipt). Sandwiches were obviously prepared in a great hurry with catsup and pickles hanging out 1 side of the bun and the meat patties hanging out the other with the cheese outside the bun altogether -- one was in the bag not totally wrapped.
Wings were very well-done and exceptionally greasy, leading me to believe they had been sitting awhile and then "refreshed" be immersing them in the hot grease again. The fries, which I had requested "extra crispy" were pale, limp (very limp) and unappetizing -- the cat even rejected them.
This is a fast food restaurant and I certainly don't have high expectations, however this was beyond bad. I called to get the phone # for the District Manager, and was told I need to contact ** at 710-0053 - this turned out to be a wrong # and I called again to request a correct one and was told "We gave you the right number before!" and then the phone was slammed down.
I called the Jackson, Ohio location to request the correct #, was once again told to contact **, the owner-operator, at 710-0523 (please note different #). I contacted his voice mail and left a message with my name and phone # on Friday 9/27/2013 at approx. 4:50 PM. NO RESPONSE!! Called again Monday 9/30/2013 at approx. 3:00 PM. and once again went directly to voice mail.
Left message with my name and the fact that this was my 2nd attempt to contact him. I also said I would post the issue online. In view of the owner-operator's lack of response to my messages and the employee's attempt to misdirect my call by giving me incorrect information, I won't be returning to the McDonald's location in question, in spite of the convenience, however I will tell my friends and acquaintances about my experience.
GALLATIN, TENNESSEE -- My wife received a coupon for a "Free" sandwich at McDonald's and I decided to cash the coupon in. There was a special for the same sandwich as the coupon, so I asked if the coupon could be used for the special. The order taker did not know then asked her supervisor if it could be done. Without even looking at the coupon, she was saying I could get the deal without it, however the coupon was only for the sandwich and I just wanted to know if the coupon would be good for the special since it was free.
The supervisor then (still without looking at the coupon) started to drone at me, (never looking at me at all or the coupon) how the business was run. Being ignored as I was, I informed her that I had spent many years in the food industry and knew how it worked and she was not listening to me or trying to understand me at all. She turned to a higher management person to come over. He also had no idea what was happening, dismissed my presence and then started to talk down to me about how I needed to understand the special.
I interrupted both of them, asked for the free sandwich for my wife and I would leave. The manager then said as loud as possible that when she was treated like she was to refuse to wait upon whoever did so. I was probably as rude as they were at this point and was very unhappy about the situation. However, I felt as though I was totally dismissed as having any importance as a customer.
I started working in the food industry in 1960. I worked for mom and pop, local chains, major national chains and four star international restaurants in my lifetime. I also have had the time that I worked for the McDonald's chain as well. NEVER have I seen such a loss of touch with the consumer as this was. I will remember this ordeal for a long time and if ever asked, will give my story and opinion freely. I also know the value of word of mouth advertisement. If you get cheated or treated badly when I was in business word of mouth either corrected the problem or eliminated it.
TOPEKA, KANSAS -- After spending many hours in a chair for graduation, I wanted to get a quick meal on the way home and take a shower. When we drove up, the gentleman taking our order kept joking around but eventually seemed to get it right. We paid, got our food, and went home. When I got home, I realized one bag had a happy meal and the other had one thing of fries and sandwiches. The chick ranch BLT was missing in addition to the second thing of fries to go with the second meal.
I called and asked for a manager to see if they could figure out what happened to my order because I only got two bags and they wanted me, pregnant, and my husband who recently had surgery to drive all the way back to fix their mistake. I asked if they couldn't just refund it and their reply was "not without a card". Not only did I have to waste time and money but they expect to waste gas too. I shouldn't have to check my order 3 times to make sure I'm not getting screwed. This is just another reason why McDonald's is going to continue to lose market share. Bad customer service.
FARMINGTON, NEW MEXICO -- While I usually don't visit McDonald's on a regular basis, I tend to eat there during their Monopoly promotional games. I have noticed however, that there are certain items that do not come with a game piece. Accidental? I think not. Probably a marketing ploy. Our local franchise (and perhaps all others) always offer any size drink for $1. So the obvious choice is to always get the large size, since you're paying the same amount regardless. However, I have noticed that during the Monopoly promotional game, they do not include game pieces on the large sized cup. Instead, they offer it on the medium sized cup. Why not just have the game pieces on all drink cups?
HAGERSTOWN, MARYLAND -- I wanted to pick up dinner for the family but was short on time since I had to pick my son up from school. I made a U-turn in front of the drive through because there was no one around and I didn't have time to go all the way around the building. I am not the type to jump in front of people but there was no one around so I figured what the heck. The girl came over the loud speaker and said that she would not take my order and that I had to drive all the way around the building to be served. I said "you won't take my order? You don't want my money?" She just kept saying that I had to go back around. I don't deserve to be demeaned by some kid McPolice want to be.
This isn't Kindergarten so don't treat me like I'm five and I know many people do this on a daily basis because I frequent this McDonald's often. They are not made to go back around the building. I won't give them my business anymore. They don't deserve my hard earned money!
MANSFIELD, OHIO -- McDonalds on Trimble Road, Mansfield Ohio. On 2-21-2014 gave the girl $100 for my order. She gave me back the wrong change and I noticed on the receipt that the order was wrong. I brought this to the attention of the girl running the register, she did not know how to give back my change. She then called the manager over and the manager still did not give the right change, however she did correct the order. I brought this situation to the manager that the change was still not correct. She said I gave you back an extra dollar and to move on. She did NOT give me back an extra dollar, she still shorted me.75 cents and told me to MOVE ON.
WEST VIRGINIA -- I purchase the Filet O Fish Sandwich from McDonald's on a regular basis. Since I do not want the extra cholesterol, I order the fish sandwich without cheese, and ask for some extra pickles instead as a replacement. McDonald's will routinely not give credit for taking the cheese off, but will charge you extra for adding extra pickles.
I told them that they cannot have it both ways - not crediting you for taking off cheese, but then trying to charge you for substituting pickles due to an health issue. I have contacted McDonald's corporate offices, and they will not change this policy. This is a true rip off to the customer and is not ethical. McDonald's nickels and dimes its way to corporate profits at the customer's expense.
BOCA RATON, FLORIDA -- At 10:20 on Saturday 25 January, we ordered 1 McDouble with no cheese minus pickle and extra onion and 3 bags of ice. The double was no charge considering a week ago the same order was requested and we didn't find out until we arrived home and they put cheese on it. Considering that my mother is allergic to cheese, I order the same thing each time. We have been coming here for 12 years and visit here 5 times a month. Tonight it was with cheese again and my mother recognized it before we got home. I turned around to address this again. I asked the training manager to get the night manager.
I briefed him about the sandwich and he stated "I wasn't on the board and I didn't make it. What do you want?" At that point I was not mild. I instructed him that I wanted a new sandwich and credit for having to come back. He indicated that I was not going to get credit and he would have someone else to make the sandwich. I pulled my car to the side and went inside. Again we went back and forth. In the meantime, my ice is melting and clearly there no understanding that my mother could go to the hospital simply because of cheese. I'm writing this because there was no apology. It's not about a $1 sandwich.