Mercedes Benz - Page 2

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24 reviews & complaints.

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Mercedes Benz Huntington
Posted by on
HUNTINGTON, NEW YORK -- I went into the pre-owned showroom yesterday and was close to singing a deal for an E350. Unfortunately I ran into Mr. Mitchell (pre-owned manager) and was disgusted at his actions. He suggested my brothers were there to steal from the vehicles there and stated, "You look like some of the kids who stole from here before." It was clear, the discrimination that went on, from Mr. Mitchell alone (the other two sales persons there did not say a word) stemmed from skin color and age. We have bought 2 cars from your dealership before and will never purchase again from your dealership because of this experience. I will be placing a call to MB corporate as well as documenting my experience online at various review sites.
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Anonymous on 06/14/2009:
Did you ask to talk to the owner or at least the GM?
Anonymous on 06/15/2009:
Wouldn't you just love to hear the dealer's version of this story?
Anonymous on 06/15/2009:
God, yes! This is too odd a story NOT to hear the other side.
MSCANTBEWRONG on 06/15/2009:
Once again the race card with little evidence to back it up. I can't imagine someone would just walk up to you out of the blue and say something like that. Maybe I'm naive...
Shawn on 06/25/2013:
No idea what happened---- but when they don't think your buying they ignore you at the dealership so I believe it!!!!
They saw my tattoos and ignored me--- yet I own 3 mercedes --- love the cars yet hate the service --ugh!
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Does Mercedes-Benz Care About Their Customers?
Posted by on
EUREKA, CALIFORNIA -- I bought a 2009 E350 last month in Walnut Creek CA.

We drove the car home to Eureka California approximately 300 miles. Shortly after arriving home some eight hours after we picked up the car from the dealer, the rear axle had a catastrophic failure. We lost all power to the drive train. It was all we could do using our forward momentum to weave our way through traffic to the side of the road running over the remains of a shopping cart. Although the damage to the front bumper was slight nevertheless our brand-new car was now damaged.

We call the 24-hour road service and our tale of woe problems continued. We were told that 24-hour roadside assistance is only good if you are within 30 miles of the dealership. That we could not have anyone come and get our car until the next day.
When we told them the car was in an unsafe position, we were told we are the car owners and it was our responsibility to have a tow the car to a safe location. We even asked to speak with a supervisor but to no avail.

So we towed our car to a safe location and awaited someone come and get our car who had a contract with her Mercedes Benz to come and get it. They did the next day at approximately 5 PM.

It took 11 days to get our car back, there was an argument about whether Mercedes should pay for the bumper damage, in the end they did, there was an argument about whether or not they would be responsible for returning the car to us, in the end they did after finding out that it was California law.

We were assured by the dealership that someone from Mercedes would talk to us that they wanted to do the right thing by us. We were also assured that the Mercedes mfg representative would be calling us. Never happened.

I did receive one phone call from someone who was a case manager in customer relations. Unfortunately, we a car full of people on the way to a birthday party for my 75-year-old mother-in-law I could not talk to her. But no surprise here, no phone call after that. For the record I have called and left messages eight times.

This whole experience has been very disappointing to us. We bought a Mercedes Benz automobile because we felt it was one of the finest engineered cars oi the marketplace. We entered into agreement assured that if we had a problem that Mercedes Benz would be there to help us. Not only are they not there to help us, they won't even call us.

My advice to you, is if you're traveling with your Mercedes-Benz, don't rely on the roadside assistance get AAA.

We wished we would've bought a Lexus
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Anonymous on 04/01/2009:
wow... that is my idea of a horror story. I would have demanded that they replace the car, at the very best you paid for new car and got a repaired car. I definitely think that you should pursue this directly with MB. I imagine thatthe last thing they want is stories like this out on the net. Let us know how you make out.
Anonymous on 04/01/2009:
What a PR nightmare for Benz. They're very protective of their image. I agree with Ken and would add that it may not be too late to get a replaced car, if the complaint reaches the right ears.
madconsumer on 04/01/2009:
well you baught an E class, what do you expect? you are not their most important customer .....

the axle failure did not cause 'you' to run over the shopping cart. you were steering. most insurance policies that are full coverage, offer roadside assistance.
Soaring Consumer on 04/01/2009:
It is possible that if the OP had lost enough momentum, there would be no choice but to hit the shopping cart.

A failure of a new vehicle after 8 hours of use is inexcusable. However at least they eventually did the right thing and repaired the car.
Anonymous on 04/01/2009:
"...finest engineered cars..." As someone that's owned 3 (spouse 2, me 1) I can tell you the is a huge chasm between perceived quality and reality. MB are very accommodating to deal with, just be persistent.
My spouse likes the SLK's but I'd never buy one myself again.
Welcome to the world of $200.00 oil changes.
dan gordon on 04/01/2009:
I think anytime you buy a car far from a dealership you need to anticipate some problems. If there were no dealers in Eureka you ran a certain risk buying this in the Bay area. Remember a while back where a guy in Idaho complained abut his Volvo cause the nearest dealer was one hr away? There has to be some limitations on warranty issues. I'd be upset that the car failed in one day for sure.
Gregg G on 04/02/2009:
Great comments and advice thanks to you all!

FYI, after losing momentum weaving our way through traffic we had no choice but to run over the shopping cart. Short of that we would have been run out of steam in the right lane of the highway. As it was, horns were blaring and brakes were squealing from vehicles behind us.

Last night, I did finally reached someone from Mercedes Benz and had a conversation. She said she was not sure what they could do but she would get back to me. I've got a couple of issues here.

Number one, and maybe even more important than money is that Mercedes Benz promises 24-hour roadside assistance. If you flipped the visor, it has a placard and on the ceiling of the car. Nowhere does it say they will get to you the next day, nowhere does it say if we can't get to you and it's an unsafe place it is your responsibility to tow the car. Forget the fact that it has a $57,000 window sticker and is supposed to be one of the finest companies in the world. Their customer service swims where whales defecate. That's what needs to be fixed and that's what I told lady last night for Mercedes-Benz. In addition.

Number two, I do think they owe me some compensation. Not sure what that is and not sure if they will do anything but it will be interesting to see how it plays out. My fiancé has all lost trust in the automobile, she was driving with the kids in the car when the failure occurred. Barely avoiding an accident it was a traumatic experience.

Number three, Mercedes Benz responds after the incident has been abysmal.

I was able to relate all this finally last night to Mercedes-Benz rep.... we'll see what happens... but after the way we've been treated so far I don't hold out much hope.
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Auto Purchase Disaster
Posted by on
HOUSTON, TEXAS -- Mercedes Benz of Houston Greenway Auto Purchase Disaster

BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled the books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a disturbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion.

The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a "violate people's legal rights to turn a buck." The dealership manager called me and admitted they had a LEGAL problem. He stated, "I am going to make it right for you." He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not thereby 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn't call me.

He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to "...make it right, because we don't do business this way." To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed "make it right deal" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!! They clearly have no intention of making this right, and the attitude reflects such.

Cons: Dishonest, Lacked Integrity, Lacked Respect for Customers
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E320 Air-heat system keeps failing
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YORKTOWN, VIRGINIA -- I purchased a new E320 in 2003. I am very disappointed with one aspect of this car. In approximately four and half years, its climate control system has failed five times. I do put about 20k miles per year. But this car has its climate control system failing about every 20K miles. For a fifty eight thousand dollar car, FIVE failures in a common comfort system are unacceptable. I suppose Luxury Car means luxury from these hassles of every day problems.

1. Apr 8, 2006 Leak Detection Drier Bottle O-Ring in A/C
2. Sept 8, 2006 Leak at Drier Bottle
3. Jan 8, 2007 A/C Sensor Replaced
4. Sept 29, 2007 Clear Fault Code in A/C System
5. Jan 30, 2008 Heating system failed

Every car I owned—Mazda, Honda, Acura or Saab, it is the only car where climate control system fails on an average every 20K miles. BYT, there were other service issues with this car which I don’t wish to expand. On the reliability rating, this vehicle did not meet our expectations at all.

Now lets look at the service level, I wrote to the Mercedes two times and I got nasty replies.

Read this an expensive sorry from Ms. Robyn L., Customer Relations Liaison:

“We regret you disappointment with the performance of your vehicle and any inconvenience you may have experienced while attending to repair. Lacking direct involvement in the operation and maintenance of your vehicle prevent us from commenting the specifics. Your dealer is in the best position to evaluate vehicle performance and, if necessary, request technical assistance for repairs from Mercedes-Benz USA. ….

We value your patronage of our products and are sorry that your E320 did not meet your expectations. Please accept our best wishes for many years of safe and pleasant driving…..

Signed Robyn L., Customer Relations Liaison”

Read this an ARROGANT response to my second complaint from General Manager, Customer Assistance Center, Mercedes-Benz USA (Assistance my foot) MR. PAUL G. JURON.:

“If your request is that we continue to cover repairs to your vehicle indefinitely, then we must decline.” After full explanation that problems have started well within the warranty period and still continuing a Customer Service General Manager can’t determine what a customer is saying.

This car and this company both sucks. I bought a new car this month and I am glad to report it is not Mercedes but Lexus.
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Aerocave on 02/06/2008:
Mercedes has been producing subpar vehicles for a number of years. It is rather disappointing considering the amount of money that you pay for them. In fact, of the luxury automakers, Mercedes ranks at the bottom. And to top it off, when you fix something, it costs 3 times as much than other domestic and import makes. I'm surprised they still sell the vehicles that they do.
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Auto Repair Scam
Posted by on
ORLANDO, FLORIDA -- 1/14/2008

To Whom It May Concern:

We had the most horrible experience with the following company:

Mercedes-Benz of South Orlando
4301 Millennia Blvd.
Orlando, FL 32839

I brought my Mercedes 260-E to the dealership to have a few minor things done to it. It was running great, and had been since we purchased it. I had the following things done to it:

Lube, oil and filter change
Dash light changed
Speedometer cable changed
Drivers front window switch fixed

First of all it took them over a month to fix these repairs. Then, when I went to pick the car up with my son Brian, I paid them $2,000 for the repairs and left my son with the keys to take the car home because I had to get back to work. The car wouldn’t drive off, so they jumped the car off and sent my son on his way. A half a mile down the road the car stopped on him. They refused to take any responsibility for the car that ran great when I brought it to them. We brought the car back to them and they called me a few days later and told me that it would cost over $5,000 to fix it. Naturally I was devastated by the news so they kept the car because I could not afford to fix it. They have the car and this took place in July of 2007.

I never could afford to pick it up. Can you imagine a car that ran perfect when I brought it to them not running at all when I went to pick it up? It is my experience that some dealers like this one actually cause the car to malfunction so that you will spend more money with them. This dealership would not take any responsibility for my car or fixing what they had done to it. I have many witnesses that this car ran great before I brought it to them. Do not trust this dealership because they scammed me.

Janice Marie Alexander
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Fraud Action at Service Department
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- Good afternoon!

I leased an ML350 on March-2011at Mercedes Benz of Cutler Bay in Miami, Florida. I prepaid the maintenance, but in my busy life I didn't realized that I was being charged every time my car was on service when I was supposed to pay nothing. I totally paid 3,796 dollars during the 3 years lease.
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Tire Wear
Posted by on
Rating: 1/51
NEW JERSEY -- 2010 C300 with 29k miles needs 3rd set of tires due to cupping. The original set and the replacement set did the same at 15k and 14k. Never had a car to go through tires like this before.
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dan gordon on 04/10/2012:
sounds like an alignment, or inflation problem. Not a manufacturing problem. Did you try taking it to an alignment or frame shop to see if there is a problem? Did you buy this car brand new?
trmn8r on 04/10/2012:
What brand/model tire did you use?

Have you had a shop with a good reputation examine the car to diagnose the issue? That is what I would do.
BigAl on 04/10/2012:
The first thing would be to have the shocks and or struts checked. However there is not enough info from the OP to make any conclusions. Was there a wear problem with just the front tires? How often did you rotate the tires? By the term set do you mean 2 or 4? Just not enough info.
Anonymous on 04/11/2012:
Been a few of the German taxis' in my household (I don't like them but the Mrs does) The OEM tires are very soft compound and 20K miles is about all you'll get out of them....Like all luxury cars they want repeat business so customer service is very responsive. I'd suggest you contact MB USA.
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Mercedes Poor Engineering
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CALIFORNIA -- I purchased a brand new ML-320 and C230 for the total of $110,000. They both had many problems. I spent 400,000 almost 4 times of what I paid for it. The cars were constantly at shop. I hope they learn from Japanese and Korean car manufacturing. Can someone explain to the Mercedes manufacturing, what is the purpose of having a good looking car that does not run.
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Anonymous on 11/02/2011:
Koreans? Not ready for prime time in the luxury market yet. Mercedes problem isn't poor quality its their oft times over engineered components. As someone that's owned 3 MB's, 7 counting my wife's 4 come away from the dark side. Lexus is your friend!! Amazing engineering and when you speak, they listen.
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2001 S 600
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TENNESSEE -- I have a 2001 S 600 the car is very well taken care of it still looks new.
I am reporting a safety violation with this car and the dealership is making the customers pay for it. The hydraulics lines run above the transmission and it develops a leak and it runs down on the hot exhaust system. I want this fixed and not out of my pocket. I will sue Mercedes if they don't address this issue and fix my car.

Also I am now having accelerator problems sometimes I don't get a response when I am turning at an intersection and then it will suddenly lunge forward this problem stated after I started having problems with my hydraulics systems leaking.

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Slimjim on 04/01/2010:
I don't understand. Why would you expect Mercedes, or even more far fetched the dealer, to pay for a repair on a car built 10 years ago?
madconsumer on 04/01/2010:
on a vehicle 9 years old, one can expect these types of issue.
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Take Your Business Elsewhere
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LAGUNA NIGUEL, CALIFORNIA -- I brought my newly bought used car in for regular service in November. It is used by my daughter in No. Calif. I had it checked out before purchase by a reputable foreign car mechanic who said it was in good condition. I wanted to establish a relationship with a MBZ dealer for regular service so I brought it to the Laguna Niguel dealer. After it was checked out, the service representative called me and listed $3500 worth of repair that needed to be done. After each item, I asked if it was a safety issue. He said yes, except for the wipers. I had the work done, as I was concerned about my daughter's safety and she had to return to No Calif the next day. When I showed my husband the invoice, he said I had been taken. They also repaired the wipers when the tech said they wouldn't. Three days after service, the battery died. I sent a letter to the service manager. He did not respond. I emailed the letter to him. He did not respond. I emailed it again and copied the manager. The service manager said he'd take a look at it and get back to me. He never did. MBZ headquarters called me because I took a post-repair survey. I told them the story. They called the service manager to make sure he called me. He never did. I emailed the manager once again to complain about the lack of response. He never responded. Take your business elsewhere!
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