Rip off Scheduled B service
NY, NEW YORK -- I took my 2009 MB SL 550 with only 13,000 miles in for it's scheduled "B" service. At the time of service I mentioned that the brake pedal was a bit low and that the IPOD cable had a crack in it. A few ... read full review3 Replies - Latest reply on 05/13/2013
2010 C300 with 29k miles needs 3rd set of tires due to cupping. The original set and the replacement set did the same at 15k and 14k. Never had a car to go through tires like this before. 4 Replies - Latest reply on 04/11/2012Add reply
Take Your Business Elsewhere
LAGUNA NIGUEL, CALIFORNIA -- I brought my newly bought used car in for regular service in November. It is used by my daughter in No. Calif. I had it checked out before purchase by a reputable foreign car mechanic who said it was ... read full review
I leased an ML350 on March-2011at Mercedes Benz of Cutler Bay in Miami, Florida. I prepaid the maintenance, but in my busy life I didn't realized that I was being charged every time my car was on service when I was supposed to pay nothing. I totally paid 3,796 dollars during the 3 years lease.
SACRAMENTO, CALIFORNIA -- 2002 CL500 Coupe - 100k miles now - just ended my extended warranty. Car had some service work done at Sacramento dealership on Howe Ave. Routine service work was done at a certified Mercedes Repair shop. All recall work and ABC system problems that occurred before 50k miles were checked by the dealership. Numerous cluster problems on dash.
1 Replies - Latest reply on 11/29/2013Add reply
ABC system had to be repaired twice under warranty. The front end of the car dropped down on the tires. I was told by mechanics and other owners that this is a big problem with these cars. My car has never been in an accident but now I have cracks on both fenders in the same location.
When you open the hood you can see where the cracks started. Appears to be a design defect. Mercedes tells me that's a body shop problem--too many miles and nothing can be done after 50k miles. Why should I have to pay almost $5,000 to fix plastic fenders that I did not damage? This car cost 100k brand new. I bought it at 28k miles and in excellent condition from a private owner.
If this is how the Mercedes Company treats their car owners--not offering any accommodation for my problem--they will never get my business again. Plus everyone I know will hear my story.
I purchased a brand new ML-320 and C230 for the total of $110,000. They both had many problems. I spent 400,000 almost 4 times of what I paid for it. The cars were constantly at shop. I hope they learn from Japanese and Korean car manufacturing. Can someone explain to the Mercedes manufacturing, what is the purpose of having a good looking car that does not run. 1 Replies - Latest reply on 11/02/2011Add reply
TENNESSEE -- I have a 2001 S 600 the car is very well taken care of it still looks new.
2 Replies - Latest reply on 04/01/2010Add reply
I am reporting a safety violation with this car and the dealership is making the customers pay for it. The hydraulics lines run above the transmission and it develops a leak and it runs down on the hot exhaust system. I want this fixed and not out of my pocket. I will sue Mercedes if they don't address this issue and fix my car.
Also I am now having accelerator problems sometimes I don't get a response when I am turning at a intersection and then it will suddenly lunge forward this problem stated after I started having problems with my hydraulics systems leaking.
I bought a new ML300 in October last year. One after another there has been problems with the car. I have written to the Mercedes Benz main office in Melbourne (Australia); but I feel they don't care to even respond to my letters!
I am wondering if there is any complaint cell at their headquarters in Germany that I could write to let them know what sort of after sales service that customers get.
Please let me know if any of you have a contact email for MB offices in Stuttgart.
Paddy from Perth, Australia
HUNTINGTON, NEW YORK -- I went into the pre-owned showroom yesterday and was close to singing a deal for an E350. Unfortunately I ran into Mr. Mitchell (pre-owned manager) and was disgusted at his actions. He suggested my brothers were there to steal from the vehicles there and stated, "You look like some of the kids who stole from here before." It was clear, the discrimination that went on, from Mr. Mitchell alone (the other two sales persons there did not say a word) stemmed from skin color and age. We have bought 2 cars from your dealership before and will never purchase again from your dealership because of this experience. I will be placing a call to MB corporate as well as documenting my experience online at various review sites.
5 Replies - Latest reply on 06/25/2013Add reply
Honoring A Sales Pitch
HAGERSTOWN, MARYLAND -- In August of 2008, I went into Mercedes Benz of Hagerstown originally looking at a 2006 E350 4matic. That car was sold and I was pointed to a 2006 BMW 525i, that they had. I liked the car very much, ... read full review3 Replies - Latest reply on 11/14/2008